Plesk Automation :: Upgrade A Customer To Reseller?

Oct 30, 2012

We are migrating Plesk servers to PPA. Is it possible to upgrade a customer to reseller? Is it possible to move a subscription to another customer or reseller?

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Plesk Automation :: Can't Really Send Any IP Information To Customer

May 31, 2014

I have recently setup PPA and already use WHMCS.I can provision accounts without any issues, however i need to be able to send a good looking welcome letter like the regular plesk panel integration.As i don't know which server the account is provisioned to, i can't really send any IP informations to the customer.

Should the welcome e-mail be sent from PPA..Also, i noticed that FTP username and password does not follow the WHMCS login.username is like sub2_ 87 or similar with a password i don't know.Last, the configuration options was not created as the documentation states.Is there an easy way to add them?

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Plesk Automation :: Customize Content Of Customer Panel?

Apr 10, 2014

i would like to customize the content of the customer panel (home tab)

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Plesk Automation :: Default Country In Customer Setup?

Aug 14, 2014

How do I change the default country from the United States to Canada in the new Customer setup page?

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Plesk Automation :: Change Subscriptions User / Customer

Mar 20, 2014

I have a Customer with 22 subscriptions associated. Can I assign some of these subscriptions to another customer?

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Plesk Automation :: Unable To Restrict Customer Permissions

Feb 28, 2015

I'm not able to restrict the customer permission.

I want to prevent customer of creation new Webspaces , domains, subdomains and manage DNS records.

If I put zero in webspaces, the customer remains able to create a new webspace.

If I disable DNS management, he can creates a subdomain in DNS.

I tried to put zero in domains, subdomains, webspace, dns in subscription.

None of permissions combinations or subscription limit prevents him to create a new webspace, neither add subdomain an manage the dns records.

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Plesk Automation :: NAT / Internal IP Address Shows Up In Customer Panel

Jul 1, 2013

Is it Normal that NAT / Internal IP Address shows up in customer panel ? It shows up in the detail page of Web Hosting Access, detail page of Mail Settings and on the detail page of Adding new databases.

DNS and on the section of Web Hosting Access in the front page of Websites and Domains are showing the correct public IP address

Attached is one of the screen that I'm talking about (Web Hosting Access)

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Plesk 12.x / Linux :: Cannot Move Customer To Another Reseller

Apr 8, 2015

unfortunately I can not move a customer to another reseller, because of this error:

"Einige der ausgewählten Kunden wurden nicht zu **** **** verschoben. Der ausgewählte Reseller besitzt nicht die Berechtigung 'Verwaltung der DNS-Zonen', aber einige der Kunden besitzen sie."

which means "Some of the selected customers could not be moved to **** ***. The selected reseller does not have permission to configure DNS-Zones, but some of the customers do."Well, the customer does not have this permission, because no DNS-service is installed on the server.If I check the customer's permissions there is no point "DNS configuration" or something like that.

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Plesk Automation :: Upgrade Without Affecting Legacy Server?

Apr 9, 2014

We have one server don't want to touch the php on - how can we upgrade our PPA cluster and leave the one server alone - or at least exclude it from upgrading PHP/mySQL/Apache?

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Plesk Automation :: All MySQL Databases Exposed At Reseller Level

May 22, 2014

I have 2 Nodes. Both of them are configured like this:

Node1: Roles: MySQL, Apache,. Postfix; Attributes: Apache, Postfix, Webhost; restricted=>Reseller1
Node2: Roles: MySQL, Apache,. Postfix; Attributes: Apache, Postfix, Webhost; restricted=>Reseller2

I log in as Reseller1 (clean login; not by switching from PPA Admin to Reseller1), create a Webspace and a Database. At that point I am able to see and create Databases on every Node, even on Reseller1 (Node1), which is set to restricted. I guess this behaviour is not intended, isn't it?

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Plesk Automation :: Reseller Hosting Clients Traffic Stats Not Updating

May 16, 2013

I have noticed that resellers traffic stats (looks like email) are not being updated and just show 0.

On the server that is for resellers I see there is a file in /usr/local/psa/var/log containing a file mail_traffic_pendings.dat with sender and recipient domain traffic. I presume this has to be processed to go into the database, but obviously it is not. How to debug this issue so that email stats get updated for clients.

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Hosting Reseller That Handles Customer Support

Nov 15, 2007

Is there a good hosting reseller out there that handles customer support?

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Plesk Automation :: Error While Installing Automation During (Getting SELinux) Step

Jul 5, 2013

I am trying to install Automation, and I keep getting an error after the "Getting SELinux" step, here is a log of the process so far:

Code:
[INFO]: Checking current user privileges...
[INFO]: Checking critical environment requirements...
[INFO]: Determining OS parameters...
[INFO]: Detected OS: CentOS-5-x86_64
[INFO]: Getting SELinux state...
[ERROR]: Unexpected error: ''

[Code] ....

I have tried running the installation on a different server and the same issue came up...

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Reseller Plan Upgrade

Oct 11, 2007

We are thinking about updating our reseller plan offerings. I would really appreciate any input on what features, resources, services and scripts you would like to see in a good reseller plan.

Im thinking about adding a free WHMCS billing as an option, RvSite Pro available for all accounts

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Plesk Automation :: Failure To Install Automation On Centos 6.5

Apr 4, 2015

I am installing plesk automation on centos 6.5 using this command on a fresh system

./ppa_installer --password some_password --admin_email some_email

and get the following error.

[LOGTEE]: Error Downloading Packages:
[LOGTEE]:
[LOGTEE]: libuuid-2.17.2-12.18.el6.i686: failure: Packages/libuuid-2.17.2-12.18.el6.i686.rpm from base: [Errno 256] No more mirrors to try.

Looks like some lib is not found in the mirrors.

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Plesk Automation :: Automation Installer Breaks Yum In CentOS 6.6

Jan 29, 2015

On a clean install of CentOS 6.6 (Final) I did the following:

1. updated the /etc/hosts file to point my ip to the hostname

2. Open the ports in the iptables file.

3. ran the ppa_installer per the instructions on [URL] ....

The ppa_installer log says installed Successfully. However the following occurs:

1. Cannot browse to the url:8443, or any of the other variations (8080, 8880, https/http)

2. Yum installer is now broken (I replicated this twice). Yum will not run at all with the following error:

There was a problem importing one of the Python modules required to run yum. The error leading to this problem was: /usr/lib64/libcurl.so.4: file too short

Please install a package which provides this module, or verify that the module is installed correctly.It's possible that the above module doesn't match the

current version of Python, which is:
2.6.6 (r266:84292, Jan 22 2014, 09:42:36)
[GCC 4.4.7 20120313 (Red Hat 4.4.7-4)]

I am now going to try Cent OS 6.4.. will report back.

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Plesk 12.x / Linux :: Customer Welcome Email

Mar 26, 2015

How can I get access to configure and resend the welcome email that goes out to new customers/domains?

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Plesk 11.x / Windows :: Adding New Customer - Authorization?

Jun 13, 2014

I use Plesk 11.5.3 and have a problem with adding new customer. When i have add a new customer and type the domain in my browser, I have to authorisize, but I haven't set up a protect folder know. What's wrong with my plesk? I think this is a permission problem with IIS. 

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Plesk 12.x / Linux :: Cannot Transfer Subscription To Another Customer

Jun 1, 2015

I am trying to transfer a subscription to another customer but it fails with this error message...

this subscription requires more resources than can be provided by the new owner's provider

I can't find any limits for a customer so I don't know why it won't transfer. This is plesk 12.

Is there a limit somewhere as to how many subscriptions a customer can have?

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Plesk 12.x / Windows :: Enabling Iis-app-pool For Customer Through API

Mar 20, 2015

We are trying to enable the dedicated IIS pool for some customers through the RPC API (Plesk 12, Win2k12R2) but couldn't find a way to. I understand we can do it through CLI with "client_pref.exe --set-iis-app-pool-settings <login_name> -iis-app-pool-turned-on true", and also through web interface, but is it possible via API? it would be really easier and cleaner.

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Plesk 12.x / Windows :: Change Customer Name CNAME Through Batch

Nov 2, 2014

I am trying to change the cname through a batch.. It is successfully done for English language but I want to use Arabic language. When I am using Arabic it appear like this "????".

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Plesk 11.x / Windows :: Can't Active Customer / Domain Or Subscriptions

Feb 14, 2014

Company is using software Parallels Plesk Panel 11.5.30 for Windows
And
There currently are in trouble about how some websites it's can't active Customer, domain or Subcriptions on 1 Resellers.

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Plesk 12.x / Linux :: Reset All Customer Account Passwords?

Jan 4, 2015

Came across an answer within google, but wanted to make sure I have an updated tutorial to prevent crashing the mysql and or server as others did.

How can we reset all customer account passwords at once, whether it be a preset one and or random?

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Plesk 12.x / Linux :: Creating New Customer With New Subscription - No Notification Received

Jul 26, 2014

Not sure if all notifications are working or not but I do know that when I create a new customer with a new subscription no notification is received. I have tested with several email addresses.

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Plesk 12.x / Windows :: Deleting Domain Has Deleted Entire Customer?

Jul 3, 2015

We needed to delete a domain which has been terminated by a customer. This customer has about 40 domains linked to them.

When we deleted the domain, it deleted the entire customer!

I'm trying to find the support option on your site but I can't find it, there's just no support option for Plesk anymore.

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Plesk 11.x / Linux :: Sending Mails To Customer Upon Domain Creation

Jun 5, 2014

I use whmcs to bill my cusotmers. when a account is created, plesk sends mail from admin email and name to customer as below,

A new domain name has been created.
Domain name: xxx.xxx
Domain name owner: xxxx xxxxx
IP address associated with the domain name: xxx.xxx.xxx.xxx

How can I disable it ? it ends up in spam and I just don't want customers to receive it.

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Plesk Automation :: Can't Add New Domain To PPA

May 26, 2015

I have recently deployed PPA with on nodes with hostnames on the serverroom.net.au domain, so management.serverroom.net.au, mail.serverroom.net.au etc. The DNS is currently hosted on a plesk server which will soon be migrated to PPA.

When I add the serverroom.net.au domain to PPA, I it fails at the sync task with an error saying that there are no A or AAA records for ns1.serverroom.net.au, even when these records exist in the external DNS. The same error occurs when I try to add the domain as a dns entry and switch to internal...

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Plesk Automation :: PPA - IIS / DSN Support?

Feb 26, 2014

i have installed a Win2008R2 server with IIS and Coldfusion. I want to allow customer to set DSN, i know that older "Plesk Panel" versions that can do but i missing this now in PPA in the customer view. In the subscription is OBDC and Coldfusion connections allowed and unlimited. Must i do anything to activate this ?

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Plesk 11.x / Linux :: Internal Error On Customer / Domain And Subscriptions Page

Apr 9, 2015

Getting this error on the customer, domain and subscriptions pages on Plesk 11.5 update 5.

Running CentOS 5.9

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Plesk 12.x / Linux :: Multiple IP Address Per Domain In Subscription / Customer Account

Sep 13, 2014

We are looking for a solution to support multible IP's for different domains in one subscription/cusomer Account. Current, we have 4 IP's as shared. the Customer can choose under "Web Hosting Access" , which IP he wants to use.

This setting effect all domains in his Account. So it is not possible to set domain1.tld to e.g. IP 1.1.1.1 and domain2.tld e.g. to 2.2.2.2

We like to offer the cusomers one cusomer account with multible IP's

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Plesk 12.x / Linux :: Customer Email Hacked / Exceeded Limits Warning

Dec 13, 2014

For some reason one of my customers email accounts seems to have been hacked. My admin account continues to say that the customer has reach over the 30 emails per hour limit. This is the email error:

following customers' domains, mailboxes and subscriptions are reached their limits for outgoing emails for the period:>From Dec/13/2014 05:47. To Dec/ 13/ 2014 06:47

Subscriptions
customerdomain.com, the limit is 100 messages per hour
336 attempt(s) to exceed limits from Dec/13/2014 04:31 to Dec/13/2014 05:47

So far it has sent over 5,000 attempted in the past few hours. The customer used gmail to send from domain before, so I've changed their gmail email password. I've also changed the main email password, and the plesk username and password login for the customer. It still continues

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