Plesk Automation :: Unable To Restrict Customer Permissions

Feb 28, 2015

I'm not able to restrict the customer permission.

I want to prevent customer of creation new Webspaces , domains, subdomains and manage DNS records.

If I put zero in webspaces, the customer remains able to create a new webspace.

If I disable DNS management, he can creates a subdomain in DNS.

I tried to put zero in domains, subdomains, webspace, dns in subscription.

None of permissions combinations or subscription limit prevents him to create a new webspace, neither add subdomain an manage the dns records.

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Plesk Automation :: PPA - Restrict Service Nodes For Subscriptions

Feb 26, 2014

I'm testing PPA and have now a questions. How can restrict a subscription to a service node? I have try that over the subscriptions and custom atribute's. That work for the most thinks (Apache/Postfix) but not for MySQL, all customers can by a create to choose the database server (all database servers). How can i customer don't allow to choose the database server?

For a example (web1, mail1 only -> db1) (web2, mail2 only -> db2)

And for the DNS settings to create automaticly a DNS for the database service? (as a sample: db.domain.de -> database service node)....

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Plesk Automation :: Restrict What Applications From Catalog Can Be Used For Each Server?

Mar 28, 2013

In PPA is there a way to restrict what applications from the application catalog can be used for each server? Right now I have a hosting node that can install anything from the application catalog, but I can't find anywhere in PPA to specify what is available and what isn't. If I go to APS Applications and My Apps, Add App, and select "Select an app from Application Catalog", firstly no matter which browser I use, the OK/Cancel buttons disappear. I have to open the frame in its own tab to be able to use this properly. But even if I select an app and choose not to make it available, it can still be added from the customer's hosting panel. In Plesk 11 I can choose which applications are available to the customers. I can't find how to do the same thing in PPA.

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Plesk Automation :: Upgrade A Customer To Reseller?

Oct 30, 2012

We are migrating Plesk servers to PPA. Is it possible to upgrade a customer to reseller? Is it possible to move a subscription to another customer or reseller?

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Plesk Automation :: Can't Really Send Any IP Information To Customer

May 31, 2014

I have recently setup PPA and already use WHMCS.I can provision accounts without any issues, however i need to be able to send a good looking welcome letter like the regular plesk panel integration.As i don't know which server the account is provisioned to, i can't really send any IP informations to the customer.

Should the welcome e-mail be sent from PPA..Also, i noticed that FTP username and password does not follow the WHMCS login.username is like sub2_ 87 or similar with a password i don't know.Last, the configuration options was not created as the documentation states.Is there an easy way to add them?

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Plesk Automation :: Change Of Permissions For User

Jul 2, 2014

I believe the product we are using is Parallels Operations Automation.

We have a customer that we want to be able to give the right to unlock user accounts. The only way to do this seems to be to enable "Billing" as one of the privileges. Unfortunately this gives them more access than we really want to. Is there some trick we can use to give this user only these rights?

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Plesk Automation :: Customize Content Of Customer Panel?

Apr 10, 2014

i would like to customize the content of the customer panel (home tab)

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Plesk Automation :: Default Country In Customer Setup?

Aug 14, 2014

How do I change the default country from the United States to Canada in the new Customer setup page?

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Plesk Automation :: Change Subscriptions User / Customer

Mar 20, 2014

I have a Customer with 22 subscriptions associated. Can I assign some of these subscriptions to another customer?

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Plesk Automation :: NAT / Internal IP Address Shows Up In Customer Panel

Jul 1, 2013

Is it Normal that NAT / Internal IP Address shows up in customer panel ? It shows up in the detail page of Web Hosting Access, detail page of Mail Settings and on the detail page of Adding new databases.

DNS and on the section of Web Hosting Access in the front page of Websites and Domains are showing the correct public IP address

Attached is one of the screen that I'm talking about (Web Hosting Access)

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Plesk Automation :: Reset Default Permissions In Virtual Host Directory

Jun 6, 2013

How do we reset default permissions in virtual host directory in PPA.

I see some KB articles for Plesk Panel - but not sure we can use those.

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Plesk Automation :: Unable To Add 2012 R2 Server

Feb 17, 2014

Today i setup a test environment. I have all fresh OS installs today. Management node is Centos 6.5 with PPA 11.5 update 2

I go to servers > add > choose IIS role. The Server is Windows 2012 R2, I have disabled Windows Firewall and disabled UAC, and rebooted it before trying to setup on PPA.

Enter IP and i get the following error.

Code:
Automated WinRM Enabling Failed
Error during WinRM enabling on '192.168.1.101'. Script exit code is 1. Script output (stdout/stderr): ERROR: Cannot open control pipe - NT_STATUS_INVALID_PARAMETER
Failed to install winexesvc
/

Repair Connectivity
To make automated deployment possible please try to check network communications between Management and target nodes. Ensure that WMI is not blocked on a target node. Or copy, paste and invoke the following script on a target node.

netsh advfirewall firewall add rule name="WinRM in" protocol=TCP dir=in profile=any localport=5985 remoteip=any localip=any action=allow
netsh advfirewall firewall add rule name="POA in" protocol=TCP dir=in profile=any localport=8352 remoteip=any localip=any action=allow

[code]...

However, it does create several roles in windows firewall so PPA can connect and sucessfully created X number of rules.I too disabled IPTables on management node.

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Plesk Automation :: Unable To Create Branded Names

Mar 11, 2014

Having an issue creating a brand in PPA 11.5. After configuring the brand, all tasks complete okay. After opening up the website, i receive the following error:

Bad Gateway: Web server received an invalid response while acting as a gateway or proxy server.

Web Server at branded.name.com

I have tested this on

PPA version
11.5 Update #02
and
PPA version
11.5 Update #03

Still not working. In both cases I re-created the brand.

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Plesk Automation :: Unable To Add Domain That Was Deleted By Client

Feb 18, 2014

A client is trying to add a domain that was accidentally deleted when he deleted an account, but now when adding the domain again it is not adding it. The task in CP fails. If I manually try delete the domain I get this error:

[root@ns1 bin]# ./domain --remove domain.com
An error occurred during domain removal: Unable to remove domains: Package with UID '8972ffa7-50fb-4dbc-8639-bf08caee425d' not found.

In mysql I see the domain is still in the db so something did not go right when the client deleted the hosting package, and now it is in limbo as the domain cannot be re-added.

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Plesk Automation :: Application - Unable To Install DotNetNuke

Apr 23, 2014

When I try to install DotNetNuke to a windows web space on PPA 11.5 #4, it fails with bad gateway.

I've tried this multiple times with same result. Other apps seem to work fine.

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Plesk Automation :: Unable To Set Up Service Nodes - Single IP Address

Jun 30, 2014

I'm attempting to run PPA on Azure but I only have one IP to work with, the public IP address. It's not possible to communicate between servers using the internal IP addresses as they are not necessarily on the same sub net. How can I get PPA and service nodes running on a single IP address per machine?

An example of the error I get when setting up a service node is

Failed to execute command 'cscript /Nologo http_download.js http://<private ip address>/tarballs/Win32Bin/support.cab'. Check logs in 'c:POA_Deploy' at host '<public ip address>' for more details about the reasons of failure.

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Plesk Automation :: DNS Record - Unable To Set Cname For Root Of Domain

Feb 28, 2015

I have a domain hosted in a external pool of servers.I must set a dns record for www.domain.tld and domain.tld (without www). It must be done using cname.The www.domain.tld , works fine.

Ex:www.domain.tld IN CNAME xyz.otherdomain.tld.

But I am not able to set a DNS record for a root of domain.

Ex: domain.tld IN CNAME xyz.otherdomain.tld.
neither domain.tld IN CNAME www.domain.tld.

The PPA didn't allow me.It say that the host field is mandatory.

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Plesk Automation :: Unable To Download Wordpress From APS Applications Catalog

Sep 20, 2013

From PPA im not able to download wordpress, i can see the download bar but seems that there's some problem to download the package.... why? Which logs i have to check ?

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Plesk Automation :: Unable To Create Subscription On Windows Node

Apr 10, 2014

im getting an error when im trying to create a subscription on a windows node via PPA management node, the task error is:

Method name: registerIpPlesk on SCREFleskWebIIS:0
Last execution output: This IP address XXX.XXX.XXX.XXX is already registered in Panel on the network interface Local Area Connection

the IP XXX.XXX.XXX.XXX is the correct service node IIS ip address..

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Plesk Automation :: Error While Installing Automation During (Getting SELinux) Step

Jul 5, 2013

I am trying to install Automation, and I keep getting an error after the "Getting SELinux" step, here is a log of the process so far:

Code:
[INFO]: Checking current user privileges...
[INFO]: Checking critical environment requirements...
[INFO]: Determining OS parameters...
[INFO]: Detected OS: CentOS-5-x86_64
[INFO]: Getting SELinux state...
[ERROR]: Unexpected error: ''

[Code] ....

I have tried running the installation on a different server and the same issue came up...

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Plesk Automation :: Failure To Install Automation On Centos 6.5

Apr 4, 2015

I am installing plesk automation on centos 6.5 using this command on a fresh system

./ppa_installer --password some_password --admin_email some_email

and get the following error.

[LOGTEE]: Error Downloading Packages:
[LOGTEE]:
[LOGTEE]: libuuid-2.17.2-12.18.el6.i686: failure: Packages/libuuid-2.17.2-12.18.el6.i686.rpm from base: [Errno 256] No more mirrors to try.

Looks like some lib is not found in the mirrors.

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Plesk Automation :: Automation Installer Breaks Yum In CentOS 6.6

Jan 29, 2015

On a clean install of CentOS 6.6 (Final) I did the following:

1. updated the /etc/hosts file to point my ip to the hostname

2. Open the ports in the iptables file.

3. ran the ppa_installer per the instructions on [URL] ....

The ppa_installer log says installed Successfully. However the following occurs:

1. Cannot browse to the url:8443, or any of the other variations (8080, 8880, https/http)

2. Yum installer is now broken (I replicated this twice). Yum will not run at all with the following error:

There was a problem importing one of the Python modules required to run yum. The error leading to this problem was: /usr/lib64/libcurl.so.4: file too short

Please install a package which provides this module, or verify that the module is installed correctly.It's possible that the above module doesn't match the

current version of Python, which is:
2.6.6 (r266:84292, Jan 22 2014, 09:42:36)
[GCC 4.4.7 20120313 (Red Hat 4.4.7-4)]

I am now going to try Cent OS 6.4.. will report back.

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Plesk 12.x / Linux :: Restrict SSH User To One Folder?

May 15, 2015

I need to create a SSH account for an subscription. This account is not allowed to access other domains. How do i do that?

I know how to create an SSH account with remote access.

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Plesk 12.x / Linux :: Log Rotation For Particular Domain - Restrict File Size?

Feb 12, 2015

For a particular domain I've got it set to:

Log rotation condition: By size (1024 KB)
Maximum number of log files: 5
Compress log files: Yes

...however the access_log.processed is at 20.4MB. Is this correct? I would have thought it could only get to 5MB in total?

How do I restrict the size of access_log.processed?

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Plesk 12.x / Linux :: Customer Welcome Email

Mar 26, 2015

How can I get access to configure and resend the welcome email that goes out to new customers/domains?

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Plesk 11.x / Windows :: Permissions For API RPC

Jul 29, 2014

How to enable API RPC access for a resseller account? I am having trouble explaining some server party how to enable it for my reseller account.

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Plesk 11.x / Windows :: Adding New Customer - Authorization?

Jun 13, 2014

I use Plesk 11.5.3 and have a problem with adding new customer. When i have add a new customer and type the domain in my browser, I have to authorisize, but I haven't set up a protect folder know. What's wrong with my plesk? I think this is a permission problem with IIS. 

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Plesk 12.x / Linux :: Cannot Transfer Subscription To Another Customer

Jun 1, 2015

I am trying to transfer a subscription to another customer but it fails with this error message...

this subscription requires more resources than can be provided by the new owner's provider

I can't find any limits for a customer so I don't know why it won't transfer. This is plesk 12.

Is there a limit somewhere as to how many subscriptions a customer can have?

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Plesk 12.x / Windows :: Enabling Iis-app-pool For Customer Through API

Mar 20, 2015

We are trying to enable the dedicated IIS pool for some customers through the RPC API (Plesk 12, Win2k12R2) but couldn't find a way to. I understand we can do it through CLI with "client_pref.exe --set-iis-app-pool-settings <login_name> -iis-app-pool-turned-on true", and also through web interface, but is it possible via API? it would be really easier and cleaner.

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Plesk 12.x / Linux :: Cannot Move Customer To Another Reseller

Apr 8, 2015

unfortunately I can not move a customer to another reseller, because of this error:

"Einige der ausgewählten Kunden wurden nicht zu **** **** verschoben. Der ausgewählte Reseller besitzt nicht die Berechtigung 'Verwaltung der DNS-Zonen', aber einige der Kunden besitzen sie."

which means "Some of the selected customers could not be moved to **** ***. The selected reseller does not have permission to configure DNS-Zones, but some of the customers do."Well, the customer does not have this permission, because no DNS-service is installed on the server.If I check the customer's permissions there is no point "DNS configuration" or something like that.

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Plesk 12.x / Windows :: Change Customer Name CNAME Through Batch

Nov 2, 2014

I am trying to change the cname through a batch.. It is successfully done for English language but I want to use Arabic language. When I am using Arabic it appear like this "????".

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