Hosting Reseller That Handles Customer Support
Nov 15, 2007Is there a good hosting reseller out there that handles customer support?
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Good Hosting Customer Support
Oct 10, 2009It's imperative for you to know that web host features does not just stop with Unilimited disk space and unlimited bandwidth. There are other very salient features to which some people looking for a host provider have ignore, it is CUSTOMER SUPPORT.
You will not value the importance of a good customer support until you start having problems which you want resolved in the shortest possible time. For some host providers this is like telling them to do the impossible.
It is sad that some of the so-called reputable host don't even have a ticket system not to talk of an on-line chat system where you can ask questions and receive answers in real time.
So, for those of you that are new to hosting or want to change your host, then you had better look for a host that offers good customer support either by Chat, ticket system or forum.
Plesk Automation :: Upgrade A Customer To Reseller?
Oct 30, 2012We are migrating Plesk servers to PPA. Is it possible to upgrade a customer to reseller? Is it possible to move a subscription to another customer or reseller?
View 9 Replies View RelatedPlesk 12.x / Linux :: Cannot Move Customer To Another Reseller
Apr 8, 2015unfortunately I can not move a customer to another reseller, because of this error:
"Einige der ausgewählten Kunden wurden nicht zu **** **** verschoben. Der ausgewählte Reseller besitzt nicht die Berechtigung 'Verwaltung der DNS-Zonen', aber einige der Kunden besitzen sie."
which means "Some of the selected customers could not be moved to **** ***. The selected reseller does not have permission to configure DNS-Zones, but some of the customers do."Well, the customer does not have this permission, because no DNS-service is installed on the server.If I check the customer's permissions there is no point "DNS configuration" or something like that.
Lunarpages :: What A Bad Customer Support
Jul 5, 2008I was host with lunarpages.com one day I got a mail from them that my account has been deleted. Sent them mail for the reason why my account was deleted because I need my account I register for two year and they have host me about one year, up to date I haven’t got any explanation from them and they have stop responding to my mail I have 5 domain with which need it badly could any one help me to get my domain from them. Right now I have register with deferent hosting company
View 8 Replies View Related3dgwebhosting - Very BAD Customer Support
Oct 19, 2009I have no choice but to post this. I purchased a vps plan from them and couldn't login.
It was over the weekends. I tried to email them. No reply for more than 1 day. I emailed again, still no reply after many hours. I was quite shock because I read review that says support is supposedly good, even during the weekends. Have they closed down or are they posting good review for themselves?
Leaseweb Customer Support
Oct 12, 2009I usually don't do this kind of stuff but when somebody does a good job it's right to let other people know, most of all in this industry.
it was Saturday, 12:52AM Euro time, i had an issue with the DNS of our new server, sent an email to Leaseweb support, within 5 minutes i had the answer.
How To Difficult Customer Support
Feb 4, 2008For those of you who run your own dedicated server, How difficult is it to manage your customers? How many phone calls per day do you get from customers asking questions? Lets say you had 50 web sites set up on your server...How difficult, or how much time per day do you spend dealing with your customers or the server itself?
View 3 Replies View RelatedSoftLayer - Good For Network Performance And Customer Support?
Mar 12, 2008I need to get a couple of dedicated windows servers and am trying to decide between SoftLayer and a couple other providers.
So, how is SoftLayer for customer support, network performance/uptime, pricing, and just overall?
Any recommendations?
OnLiveGlobal -> Worst Customer Support Outsourcing Company
Feb 3, 2008Alright, I do not know why but all my technicians who I had hand picked right here from WHT started to leave one by one. I definitely do not think its due to price or work-load cause ALL of them first worked as staff on our help desk for a week and then fixed price themselves. I did no barging at all ~ so I suppose it was a personal problem.
I'll never forgive myself for this, but I took someone's advise and thought to give a shot at outsourcing technical support. I went up to this company called "OnLiveGlobal" - they are all Indians and thats what I needed exactly cause 50% of my customer base are Indians; I assumed I had a perfect match. And was just dreaming of all the money I could save in the process...
First Day
- excellent work; all support tickets are being answered within 20 mins and resolved withing an hour - WOW!
Second Day
Now comes t
- excellent work; all support tickets are being answered within 20 mins and resolved withing an hour - WOW!
Third Day
Ticket is open 2 hours... 3 hours... I reply and resolve it eventually. A few more tickets are opened in the process and I resolve all of them.
Then I ask for a refund on the 4th day of the service (doesn't their website say 7 days money back?) just due to the lack of service (forget satisfaction for now ). The guy named 'Sooraj' says I'll be refunded in 24-48 hours; alright I'm cool.
48 hours passes by, nothing done. I check MSN, no one is online! All the reps have probably blocked my address and/or deleted me completely of their contact list. So I find this user "onliveglobal" on WHT and PM him and ask him for some help regarding the refund. No continuous response - I fill a dispute in PayPal and now you guys have to read this... its hilarious:
I have censored and clipped a lot of personal information in the quotes below.
PayPal Transaction Details
Quote:
Transc ID: XXXABCXXXABCXXXA
Seller Name & Email: OnLiveGlobal, paypal@onliveglobal.com
Transaction Amount: XXX USD
Transaction Date: 10-Jan.-2008
Message From Seller
Quote:
...
We did get start working on their services as per our SLA. We did work on their Helpdesk and resolved tickets ABC-123456, XYZ-123456, PQR-123456, ABC-123456, XYZ-123456 and many others which are unlogged for over 2 to 3 weeks from Jan 03 and after nearly one month of using our services, the buyer claims saying he is not satisfied.
...
After reading this; instead of getting upset or whatever, I was just laughing for a full minute.
I am sure many of you will state that out-sourcing is wrong from the bottom, right and I couldn't agree any less - I wont do that mistake again (and wont dream of saving loads of $$$). I have already picked a few techs again and all good and going now
If the OnLiveGlobal representative even replies to this thread and tries to prove a point, I least care. Who ever reads this is gonna have a laugh and thats what I care now...
Just after that incident I did come across a few other companies; ThinkSupport, TouchSupport, BobCares, etc and heard that their near to perfect. I haven't lost complete faith over the outsourcing phenomena but lets see if I choose to outsource later on for something else...
ASP/SQL Windows Reseller With EndUser Support
Jun 20, 2008Looking for Windows reseller hosting to host a few domains. Need the provider to support the domains in my account. Don't want to take the headache of answering all my friends questions. Space 5-7GB, Transfer 40-60GB with EndUser support. Budget $35-50/month.
View 10 Replies View RelatedWell, I'm Thinking About Becoming A Reseller, But I Don't Want To Offer Support
May 4, 2006Let me break it down:
Unnoficially, I host many of my clients through Go Daddy- and I don't make a cent off it.
So I want to become a reseller, but I want someone else to do the support. What are my options?
Your Opinion As A Customer: A Hosting Provider Who Couldn't Provide E-mail Hosting
Jun 4, 2009Lets say you're a customer looking for web hosting, but do have technical experience - you know, you develop your own websites, you've had experience in this sort of thing before.
What if you came across a provider who seemed to offer a good service, they're high quality, they can host your website on their brilliant setup etc... but they do not provide any e-mail accounts with your hosting?
We're developing our own shared hosting setup, our own control panel too. Regardless of the control panel though, we wouldn't feel comfortable hosting peoples e-mail. We have plenty of experience in every other aspect of general shared hosting - but not looking after e-mail accounts nor the associated software.
To be honest I don't think that many shared hosting providers truely handle e-mail properly, and that job should really be left to the professionals.
We could of course guide customers or potential customers on why we won't offer e-mail accounts (i.e. not wanting to offer something we know we can't provide to a high enough standard) and instruct them on how to setup e-mail with another provider (such as Google, who will do this for free with limitations).
The alternative to the above is that we mask in a third party to look after e-mail, i.e. resell someone elses e-mail services as part of our hosting packages. The third party would require API access to setup/remove accounts..
What do you think? Are we just acting stupid trying to provide web hosting without e-mail hosting included? I noticed a while back Dreamhost encouraged their customers to use an alternative e-mail provider!
Web Design Business- VPS With Reseller Accounts & Transparent Client Support
Jul 29, 2007I run an established web design business, and currently host my client sites at resellerzoom.com
I offer hosting to my customers and the numbers are growing so I need to upgrade to something more robust, but keep the end-user support (my customers can get support directly from host, and they will attempt to operate without their branding)
Here are my requirements:
End user support
WHM/Cpanel preferrably (or plesk equivelant)
512 - 1GB ram
50 - 100GB monthly transfer
I have been looking at modvps.com as they are owned by Hosting Zoom, which also owns resellerzoom.com
VPS Provider Which Handles Upgrades Well
Sep 30, 2008I've decided to move from my current provider (which I have praised many times on this forum before) because I'm just not getting the service I expect.
I'm specifically interested in a provider who is able to upgrade a VPS quickly, efficiently and on time, with no excuses and without "forgetting" things.
If you have experienced more than one upgrade with a provider which has been handled exceptionally well, please point me in the right direction.
Out Of File Handles Because Of ErrorLogs In Vhosts
Mar 16, 2008I have hundreds of sites on a server running Plesk. When I try to add more, Apache refuses to start, because it is out of file handles.
It is out of file handles because Plesk includes a custom ErrorLog and CustomLog in every vhost config file it makes. I tried overriding them with a vhost.conf file, but am not sure how to unset set options. I also tried pointing all the same ErrorLogs to the same file, but that didn't seem to do anything.
Does anyone know how I can either log everything to a single file, or just shut off logging? I really never use logging, and it seems like it would save me progressing power and storage (not to mention file handles!) if I could just disable it.
Apache Handles Every Request 3 Times
Oct 21, 2007New VPS, CentOS 4.5, Apache 2.0.52, Plesk 8.2.
Every request is getting processed 3 times. In other words, if I point my browser to the URL of an image hosted on this server, it generates 3 lines in the access log each time I refresh the page.
If I point it to a script which logs something to a file, it logs it 3 times, showing it's run all 3 times.
I haven't touched the httpd.conf or any other configuration. Any idea what could cause this?
Customer Review Of Vps-hosting.ca
Sep 29, 2009I'm a customer of vps-hosting.ca from about 3 months and they are awesome!
I'm really amazed by the quality of their support,services and everything.
Their support is awesome and very user friendly and i got all my tickets solved within a very short time period
Most of all i have never seen a thing like downtime with them! They are just awesome!
I'm just giving them the credit which they deserve in return of providing such great services.
I highly recommend www.vps-hosting.ca .
Colo Provider That Handles DDoS Attacks
May 21, 2007One of the sites I run is a forum with a political component, and 4-5 times over the last week we've been seeing DoS attacks. They're not terribly sophisticated -- generally 1-3 compromised servers throwing packets my way -- but they're enough to clog my pipes and take my sites down.
What I'd like to do is put a new server up at a data center that's D(D)oS aware that can hopefully respond to these attacks automatically. My current provider has been giving solid support, but the best they can do is null route the affected IP, rather than filtering the incoming attack.
Can y'all name a few providers I should look into? Right now I'm just looking to move 1 box (or maybe a box and a firewall depending on the setup).
Create Website Customer Hosting
Apr 21, 2009I would like to create a website to a customer and provide domain/hosting with the package.
do I need to have a reseller account to do this?
I will charge him one time fee for the design which includes hosting.
do I need to tell him it's for one year after that you are on your own,...
Unlimited Domains With Shared Hosting Vs. Reseller Hosting
Apr 2, 2009This question gets asked a lot in our Helpdesk and I figured I would post our knowledgebase article here to help anyone else wondering the Pros and Cons of Unlimited Domain Shared Hosting vs. Reseller Hosting. If anyone has anything else to add, I appreciate any feedback on how we can improve our KB article.
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Given the present state of shared hosting, many clients may ask "Why would I need a Reseller account if I can host unlimited Addon and Parked domains within a single shared hosting account?". There is certainly enough Disk Space and Bandwidth provided in many of today's hosting packages, so why bother to purchase a Reseller account?
Many don't realize the drawbacks of hosting large numbers of domains within a single hosting account until they've already packed tens of them onto a single package.
So how do you know whether a Reseller account or Shared Hosting account is right for you? The answer is in how you plan to provide access to others and how "mission-critical" the sites are. You should consider the following factors when deciding on hosting a large number of domains:
1. Who will be managing these sites?
2. How important is site security between sites?
3. Will these domains need dedicated SSLs?
4. How resource intensive will these sites be (RAM, CPU, MySQL)?
In a nutshell, Reseller plans are for those who wish to host websites for other sub-clients and a shared hosting package is for a single individual managing multiple personal domains. We'll go over the 4 points above in greater detail.
1. Who will be managing these site?
If you personally own multiple domains and wish to host them within the same hosting space, you can easily do so with an Addon or Parked domain. An addon domain will allow you to host a new domain within a subdirectory of your hosting space. A parked domain will allow you to have multiple domain names point to the same content. Since addon domains reside within the same user space as your main domain, you can manage all of your domains with a single login. You can see the problem if you want to provide another user with access. Since all accounts are managed with a single set of login credentials, if you give another user access to their addon domain you are also giving them access to your main domain. If you have vital information stored on your main domain and you are hosting another domain as an addon domain for someone else, you cannot provide them access to their hosting without compromising the integrity of your main domain.
When hosting sites as a Reseller, your clients in turn will want access to their account and will want exclusive rights to their disk space and server resources. With a Reseller account, each sub-account you create gets its own username, password, and isolated user space on the server. Individual clients of yours have access to their user space and their user space alone. In addition to the isolation with regards to access concerns, each account also gets their own cPanel access. All of the same great features that you use to manage your sites can also be given to your clients. Next time client Y wants to add an email account, you don't have to do it for them for fear of giving them access to your cPanel, you can simply give them their login details and they can manage their own email accounts.
2. How important is site security between sites?
This is along the same lines as point 1. This is not necessarily related to who you are hosting for, but what content you are hosting. Imagine that you are a webmaster and you are hosting your own personal site-in-a-box community forums (such as PHPBB or vBulliten) on your main domain and a company website for a paying client on an addon domain. It is not uncommon for popular scripts to have security flaws in older versions. Script authors will often update security flaws in later versions of their software. For this reason, it is very important to keep scripts up to date on your site. But let's assume you forget to update your scripts for a couple of months and an unscrupulous individual takes advantage of a well known security hole. Using this exploit, they gain access to your forums and any subdirectories. Since you are hosting another domain as an addon, they now have access to this domain's content as well. A site defacement on this company's site may not bode well for you when they are considering you for web master services in the future.
If these two domains had been separate into two individual users (i.e. two subaccounts created through a Reseller), their content would've been inherently isolated server side by Linux's user management. Sure, your forums still would've been affected by the security hole, but the break-in would've been isolated to your site alone.
Going back to our example, let's say that instead of a corporate website as an addon domain you are hosting an image gallery site for all of your cats. In this case, it may not be a big deal if a compromise in your main domain spreads to your addon domain. After all, they are both owned by you and you're only losing some time and effort to restore these sites from your local backups (which I'm sure you've actively maintained ). But then again, you are losing time and time is money. If these sites had been separated into individual users, again, you'd only have to restore one site's content.
The idea here is isolation. Reseller plans provide you with the peace of mind to know that if one of your users doesn't keep up with their site's content as actively as they should, their actions won't negatively impact the content hosted on other domains. If you and those you host in your addons are diligent webmasters, maybe this point won't have much bearing on your decision. Only you can say for sure.
3. Will these domains need SSLs?
As of this writing, SSL certificates must have a dedicated IP address to be installed. If you are hosting multiple domains on the same shared hosting package, you can still install an SSL (or purchase a dedicated IP address and install one) but you are limited to exactly one SSL on your account. If you are hosting multiple domains on the same package (and consequently the same IP), you must choose which domains gets to have the dedicated SSL.
Sub accounts of Resellers can each be placed onto separate IP addresses and, as a result, can each have their own dedicated SSL installed.
Of course, both shared accounts and Resellers' sub accounts can use the server's shared SSL free of charge. However, some clients prefer to see their domain in the URL bar when they visit https.
4. How resource intensive will these sites be (RAM, CPU, MySQL)?
We've already established that disk space and bandwidth will be no problem. But what about CPU, RAM, and MySQL resources?
It's important to be aware of the resource needs of your website. As administrators, we have to make sure all users "play nice" on the server. We can't have user X eating all of the CPU cycles computing pi to the trillionth decimal place while you are trying to serve web pages to your loyal visitors. We have to monitor the actions of all of our users and in the event someone is stepping beyond the bounds of acceptable resource consumption, we have to take action. In most cases, this entails disabling the abusive script, but in extreme cases we have to suspend the abusive user account to prevent other domains from encountering performance degradation on their sites.
If you are hosting 100 domains as addon domains, all serving nothing but static HTML pages, maybe you will stay off the radar.
But considering most sites are more complicated than static HTML, you may want to be aware of how many sites you host as addons and what content they serve. If you're hosting the latest and greatest Joomla modules, with up to date news feeds, integrated forums modules, polls, blog posts, etc your site can certainly require a degree of CPU to serve your pages. Now imagine you have 5 or 10 of these sites all hosted as addon domains. The resources these sites need to generate their content can quickly add up and before you know it you've got a friendly email from Acenet, Inc. in your inbox wondering why your user is consuming 2 of the 8 CPU cores on the server. That may be an exaggeration, but you get the idea. In the event your resource usage becomes so excessive that we have to suspend your user, now all of your sites are down instead of whichever one may be the direct cause of the spike in CPU, RAM, or MySQL consumption.
If each of these had been separate Reseller accounts, the offending account could've been suspended temporarily while we work through the cause, leaving the rest of your domains live and kicking.
The conclusion here is that you need to be aware of the needs of your sites in a general sense. Hosting unlimited domains within a shared hosting space is certainly a nice feature. For those webmasters who have multiple presences on the web, it's very convenient to be able to manage all of their personal domains from a single control panel. For those entrepreneurs who are hosting multiple domains for other individuals, the features and security associated with a Reseller plan and the inherent isolation of Linux users is a must have.
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Old Burton Hosting Customer Just Been Invoiced 4 Months Late
May 1, 2009When I tried and failed to get any any repsonse out of them for 2 months at the end of last year, I mailed all the addresses I could find asking for my account to be closed and changed my DNS records to reflect a change in hosts. There were a few threads on this site that said the company had folded.
My renewal was due in January and when no invoice appear I assumed that everything was cancelled.
Till yesterday that is, when I recieved an invoice for renewal from gnax.net that is due today! The Burton Hosting billing site is also back up again.
I have just been on the Burton Hosting website and see there is a placeholder saying that my account is now owned by gnax.net. Surely they should have informed me of this change?
At the moment I am refusing to pay this money (Although mailing support@gnax.net does not work, despite it being the contact address in the invoice mail).
Have any other old Burton Hosting clients just been invoiced and given 1 day to pay?
Difference Between Using Shared Hosting And Reseller Hosting?
Aug 17, 2008Here is my dilemma, thanks to a thread in these forums I was directed to a hosting website called pc-core.net and I was interested in using them, because it does not appear that they oversell at all. My question is regarding the fact that they have the shared hosting for $12/month with ~5gb of disk space and 50gb of transfer. I then just looked at reseller hosting for the heck of it, and noticed i could get a reseller hosting account with 45gb storage and 450gb of bandwidth for $10/month. Even though I wont be selling hosting, or anything like that, can I use a reseller hosting account like a normal shared hosting account?...just with more space and bandwidth?
View 3 Replies View RelatedDifference In Shared Hosting And Reseller Hosting
Apr 23, 2008I would like to know the different between the shared hosting and reseller hosting?
View 7 Replies View RelatedWhat Is Reseller Hosting? Best One?
Dec 20, 2008What is reseller hosting? which hosting service is the best one?
View 6 Replies View RelatedReseller Vs. VPS Hosting
Sep 21, 2008I've had a VPS for about 4 years now, and overall have been happy with it. I have about 25 domains now, with moderate traffic to most of them. I'm getting close to the capacity of the VPS, and need to expand.
I'm thinking my next account will be a reseller account. The reason is that I don't want to have anything to do with managing the hosting. I view the reseller account as being a more hands-off hosting approach. Am I right in assuming this?
Capacity and cost of the various plans seem close enough to not be a factor for me.
Would I lose anything in going to reseller hosting? Most of my domains are pretty simple WordPress blogs or html sites.
I'm assuming that with reseller hosting, things like updating cpanel, php, mySQL, etc. are done by the hosting comapany and completely transparent to me.
Why Is Vps Better Than Reseller Hosting
Jul 18, 2008I've been researching for a few weeks now trying to decide if I should go ahead and purchase vps hosting, and I tried out a few services and so far I'm really not seeing the advantage. a lot of these hosts only offer you about 256-384 mb of ram! how are you supposed to run a web server with so little ram? I installed one site on one vps i was trying out and it crashed immediately with "out of memory" exceptions...
this same site runs ok on reseller, a bit slow yes (which is why i wanted to move to vps) but I never got a memory error. not to mention that if you're running the web server AND the db server that's going to destroy your 384 mb of ram even 512 doesn't seem like enough...
now I'm not trying to bitch I'm trying to understand, maybe vps isn't what i'm looking for. can someone explain what the advantage is if I'm getting so little resources compared to reseller hosting?
Reseller Hosting
Feb 9, 2007I have been doing sites for poeple who up to now have already registered thier domain names themselves. I have seen lots of adverts offering reseller accounts but I don't understand how it all works I realise this sounds stupid but could someone explain the process to me please.
View 16 Replies View RelatedIs VPS Better Then Reseller Hosting
Dec 4, 2007I currently have a reseller account that is clustered, but it still fails. Is there more troubles on a reseller server because of the other reseller accounts with resource hog customers? Will a VPS solve this issue? I need something a little more stable. I host some political websites and ecommerce stores that we want to keep their sites up as much as possible.
And yes I do know VPS servers go down to. I am just curious if they are more reliable.
Tips For A Hosting Reseller
Jul 2, 2007I'm considering the advantage of using some of my hosting space/accounts to offer an affordable reseller package. (Yes, I do have permission to do this)
Anybody got advice/tips on how you've/would set this up?
Hosting/Domain Name Reseller
May 27, 2009I am stuck between GoDaddy and HostGator for reseller account. What I want is to offer my client to host their site I design on my hosting service but I also want to offer reseller program on other site.
Here are the problems:
GoDaddy have good automatic system, but it won't let me have the freedom to have access into my client's cpanel to upload or update their website unless they have to give me their username and password. GoDaddy requires me to purchase reseller and SUPER reseller package if I want to run two websites.
GatorHost offers me to manage WHM and Cpanel for my clients which is good. They also have ENOM for me to be domain dealer. The negative thing about Gatorhost is that I have to use one of their free template, if I need one, but their templates sucks! And I do not know how to tailor my own website with their WHM automated billing system.
What do you suggest and where can I find a good hosting template to edit. I just wish that GatorHost have automatic system with better template!
