Plesk 12.x / Linux :: Can't Create Customers / Domains / Subscriptions
Jan 22, 2015
Any time I attempt to create a customer, subscription, domain, anything I get the error "The password should be between 5 and 20 characters in length.". The password is exactly like that. On some pages it gives an error to the username I chose and the error just explains what a username is (??)....
The only actual error I've seen is one from creating an account via the command line. It was a PHP error relating to a function having issues with the encoding or something. (I think this is only relating to sending feedback though?)
Error occurred while sending feedback. HTTP code returned: 502 PHP Notice: iconv(): Wrong charset, conversion from `ISO-8859-1' to `UTF-8//TRANSLIT' is not allowed; File: /usr/local/psa/admin/plib/api-common/cu.php, Line: 599
Error occurred while sending feedback. HTTP code returned: 502 PHP Notice: iconv(): Wrong charset, conversion from `ISO-8859-1' to `UTF-8' is not allowed; File: /usr/local/psa/admin/plib/api-common/cu.php, Line: 597..I've tried OpenSuSE 12.3 with Plesk 11.5 and 12 and I'm now on OpenSuSE 13.1 with the latest Plesk 12.
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Jun 25, 2014
Can't add new subscriptions or domains/ subdomain after upgrade. Upgraded to 12.0.18 today and can no longer add domains or subdomains. When I try create a new subscription I get the following error:
New configuration files for the Apache web server were not created due to the errors in configuration templates:
Template processing failed: file = /usr/local/psa/admin/conf/templates/default/domainVhost.php, error =
Template_Exception: No data. file: /usr/local/psa/admin/plib/Template/Processor.php line: 28 code: 0 Previous error: Template_Variable_Exception: No data. file: /usr/local/psa/admin/plib/Template/Variable/AbstractCachedData.php line: 67 code: 0.
Detailed error descriptions were sent to you by email. Please resolve the issues and click here to generate broken configuration files once again or here to generate all configuration files.
Trying to generate all configuration files OR generate broken configuration files doesnt work. Still get the same error.
When I try can create a subdomain I get the error:
.............
Error: proftpd-config failed: mktemp: failed to create file via template `/etc/proftpd.d/50-plesk.conf.XXXXXX': No such file or directory
Can not create temporary file
...........
This solution [URL] ..... doesnt work that just says 'ls: cannot access /etc/proftpd.d/: No such file or directory'
I tried yum update proftpd to see if that would do anything but get this...
Loaded plugins: fastestmirror, priorities
Loading mirror speeds from cached hostfile
* atomic: mir01.syntis.net
193 packages excluded due to repository priority protections
Setting up Update Process
No Match for argument: proftpd
No package proftpd available.
No Packages marked for Update
In plesk, ProFTPD ftpserver is showing as installed.
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Aug 25, 2014
After a migration I did this weekend I mis a couple of the migrated domains in the subscription list. The domains are working great, but I cannot find them in Plesk.
I got this errors in the migration manager:
Info:
The password was generated for user 'Domain Administrator (domain.com)'. New password is 'GA66QgQ'
Warning:
Execution of /opt/psa/admin/plib/api-cli/user.php --create domain.com -owner admin -guid cfa43606-e8b0-444c-a005-660984840498 -cname Domain Administrator (domain.com) -passwd '' -status disabled -domain-admin true -email '' -external-email true -role Domain Administrator (domain.com) -country NL -legacy-user false -subscription-name domain.com -ignore-nonexistent-options failed with return code 1.
Stderr is
Error during user creation: Owner with id 1 has not subscription with id 69
Warning: domain "domain.com"
Execution of /opt/psa/admin/bin/backup_restore_helper --restore-legacy-dlu domain.com -dlu-info /opt/psa/PMM/tmp/deployer_legacy_dluIrjcWa -ignore-nonexistent-options failed with return code 1.
Stderr is
Unable to create Account object: Account: unable to select: no such row in the tableClick to expand...
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Jul 11, 2014
I've got a e-mail notification problem since i upgraded from Plesk 11.5 to Plesk 12: One specific Application Update for customer X is being sent to all my customers.
Last week we did have a problem with a busted customer portal. ( not customer X, plus still on Plesk 11.5 ) I fixed this by using this procedure: [URL] ..... Restored two records and problem solved.
As a temporary resolution we disabled Application Updates for our customers, but I do want that my customers receive Application Updates, but just the one where they are the recipient.
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Apr 20, 2014
I suddenly started to get the following error
Windows 2008 server 64 bits 24 gigs ram sql express php plesk 11.5.30 latest update passed the latest self test with no problem
Internal error: ODBC error #42S02: [MySQL][ODBC 3.51 Driver][mysqld-5.5.31]Table 'apsc.aps_package' doesn't existODBC error #42S02:
Message ODBC error #42S02: [MySQL][ODBC 3.51 Driver][mysqld-5.5.31]Table 'apsc.aps_package' doesn't existODBC error #42S02:
File aps_php.php
Line 11933
Type Exception
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May 6, 2015
I seem to be having a strange problem with Plesk 12, after adding about 23 domains, i cant seem to add any more domains.
While adding the domain, it just keeps syncing, and then when i click on the subscriptions i see the domain has been added, but i cannot customise it.
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Jun 4, 2014
I want to be able to copy 1000's of files from one subscription to another or rather from one domain to another on the server without having to FTP them each time. Is there a way which this can be done directly in Plesk and avoid the need to ftp the same 1000's of files into each subscription ? FTPing on my connection is really slow and takes 2-3 for each subscription / domain, whereas if I could just FTP to the server once and then copy&paste the files between subscriptions then this would save me a huge amount of time...
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Sep 27, 2014
After upgrading (i know, i should not do this) from Squeeze to Wheezy i have got a problem with subscriptions.Plesk seems to work, but whein i want do manage a domain/hosting. i just see 502 Bad Gateway nginxClick to expand...
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Oct 15, 2014
I imported backups in Plesk 12 from Plesk 9.5.4.
I can access 4 out of 5 domains in my subscritions, but one domain dosn't appear in the list.
The 4 working domains are "Default Domain", the one i can't access is "unlimited".
In the list of packages i can click on the number of subscriptions and see the domains, but if click on the 1 unlimited subscription nothing gets listed / no elements found.
The domains is online, but i can't access it with plesk.
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May 17, 2015
I need to create more than a 1000 domains and i'm hoping to do this using an automated process. I can create them individually through the command line interface on our windows server but this will take a lot of time and effort.
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Jul 31, 2012
I have a dedicated server here in the UK with fasthosts (win 2008 server, IIS 7), which which has been running fine for nearly a year. it was running plesk 9.2, and then out of the blue it got errors creating a new domain saying that PHP wasn't installed.
PHP was/is installed on the server, and is still running fine within my 12+ domains/websites. at the point of the error it was running 5.3.8 - i had manually upgraded the version outside of Plesk, but it had seen the new version when installing new domains.
When Plesk stopped seeing that PHP was installed, my hosts asked me to upgrade Plesk, as it would solve the issue. I used that ai.exe program, and choose v11.
The control panel installed OK - but I did lose my websites for a while, due to it downgrading my PHP to v5.2, and installing an older MySQL version which tried to use the same ports etc (I also have manually installed mysql v5.5 and have 1gig databases in that installation!).
After chosing the upgrade to 5.3 option in the Plesk control panel, and turning the Plesk installed Mysql v5.1 service off and to disabled in windows services - 'revealing' my 5.5 version, I could at least get my websites up and running once again!
Once all those were running (the priority), I have found that v11 Plesk has the same problem as v9.2, namely that it doesn't think that PHP is installed and available.
The error on installing a new domain;
Error: Failed domain creation: Unable to update domain data: Execute websrvmng --add-domain "--domain-name=testkrispy.co.uk" failed with error code 1: PHP 5 is not installed
Oddly it does see PHP 5.3.15 in the Service components screen, and it's ticked 'green' in that page, so all looks well.
On trying to install a new domain using plesk I get this;
And also on pages such as webmail - it also shows 'PHP not installed' against those webmail clients which would need PHP to run.
Any way to 'force' Plesk to see that the PHP 5.3.15 version that it itself installed (and I've removed the component and re-installed using Plesk).
My list on the server components page;
ASP 7.0.6002.18276
ASP.NET 2.0.50727.4016
FastCGI Support 7.0.6002.22343
Perl v5.10.1 built for MSWin32-x86-multi-thread
PHP 5.3.15
Python 2.6.5.12
SSI 7.0.6001.18000
I've tried something found on this forum (under the 10.4 area), but that hasn't fixed it;
"C:ParallelsInstallerparallelsPANEL-WIN_11.0.9dist-msi-Microsoft-2003-i386php53.msi" you will have an option for "repair" - ran that, no difference.
So as it stands, Plesk 11 is running, and most functions work, it just doesn't recognise the PHP install that it put in place... so I can't add software which requires PHP through Plesk, nor add new domains. All existing domains are running and using PHP fine - so it's installed OK.
One error I've noticed on startup - within the PHP error log, is the following - which I'm guessing is coming from the Plesk's own PHP executable (I can see it uses a 5.3.10 version in it's own admin area, with an extended php.ini file? ) I'm guessing the plesk's php.ini extension is trying to double load some dlls (which isn't a problem?) but seems to not find the php_sockets.dll - although that file is in the directory specified!? If it's a php dll around network sockets, maybe it is trying to use those to communicate with a running php instance? (Just guessing here?)
[30-Jul-2012 15:56:42 UTC] PHP Warning: Module 'mbstring' already loaded in Unknown on line 0
[30-Jul-2012 15:56:43 UTC] PHP Warning: Module 'mysql' already loaded in Unknown on line 0
[30-Jul-2012 15:56:43 UTC] PHP Warning: Module 'mysqli' already loaded in Unknown on line 0
[30-Jul-2012 15:56:44 UTC] PHP Warning: Module 'pdo_mysql' already loaded in Unknown on line 0
[30-Jul-2012 15:56:44 UTC] PHP Warning: Module 'pdo_sqlite' already loaded in Unknown on line 0
[30-Jul-2012 15:56:44 UTC] PHP Warning: PHP Startup: Unable to load dynamic library 'C:pleskAdditionalPleskPHP53extphp_sockets.dll' - The specified procedure could not be found. in Unknown on line 0
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Jan 23, 2015
I have migrated User from Confixx 3.3.9 to Plesk and now it works fine.
In the Subscriptions i have disable the Feature Backup for the Costumers, but it dosent take an effect.
So i Turn it on and off again. But there was also no effect.
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Jun 11, 2015
I've been happily copy databases between subscriptions in Plesk 11.5xx for years but having updated to 12 the feature no longer works.
In the copy database screen when the 'local MySQL server' option is selected in the drop down the 'Copy to existing database' radio button is disabled.
My service provider tells me this is a feature change.
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Jul 9, 2015
If you would disable a subscription and reloaded that domain name. You would be redirected to a default subscription. How can i change this default landing page?
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Oct 13, 2014
I got a new Server with Plesk 12.0.8 (old one has 11.5.30). Now I have to migrate all Subscriptions of the old System into the new one.
I tested it with one item and all time I get this warning:
Warning:SSL certificate "default certificate" Execution of /opt/psa/admin/plib/api-cli/certificate.php --create default certificate -cert-file /opt/psa/PMM/tmp/pmm-cert-GzVcei -key-file /opt/psa/PMM/tmp/pmm-privkey-PgXbaU -print-signature -admin -ignore-nonexistent-options failed with return code 1. Stderr is Unable to create certificate "default certificate": Unable to set the private key: Probably, the private key format is invalid.
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Jun 25, 2015
I have a Plesk 12.0.18 on Centos Server. All subscriptions works fine, but one subscription have a domain with this problem.
When i change the domain prefix to "www.mydomain.com" or to "mydomain.com", this still stuck to "Waiting...".
When this happens, the rest of the server still works fine, but will not let me make any changes to the rest of subscriptions.
I try to edit the apache vhosts, but this looks fine.
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Jan 29, 2015
I have a 'Service Plan' which has 270 subscriptions associated with it. When I navigate to 'Service Plans' page, underneath my plan it reads "Unable to sync subscriptions with the service plan" along with a yellow exclamation mark.
If I go into the plan there is another message near the "Update & Sync" button stating that syncing will take time and therefore be run in the background. When I click the "Update & Sync" button nothing appears to happen. If I then click on the plan again, as if to edit the settings I get the following "Warning: Subscriptions are currently syncing with the service plan. Please wait until the sync process is finished." and it prevents me from accessing the plan settings.
If I wait a while, I can eventually get into the plan settings again, which should mean that the Update & Sync has completed. However the "Unable to sync subscriptions with the service plan" warning is still present under my custom plan on the 'Service Plans' page and if I navigate to a subscription to check if it has been updated it hasn't.
If I change the subscription plan to another plan and then change it back to my original plan again, then the changes are reflected. But this is obviously a workaround.
Why doesn't the "Update & Sync" button do as it should?
Why is my plan "Unable to sync subscriptions with the service plan"?
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Sep 19, 2014
today we notice that all subscriptions on Plesk when we access phpmyadmin has access to all databases,it was a Plesk update that can be done this ?
I don't remember to update anything during this days to this happen.
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Apr 9, 2015
Getting this error on the customer, domain and subscriptions pages on Plesk 11.5 update 5.
Running CentOS 5.9
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Jan 10, 2015
Recently I've tested the usage of domain keys on my plesk 12 server. The feature works without problems. I'm wondering however if it's possible to activate the domain keys by a service plan or subscription model. If not, for all my domains (65) I've to activate them manually and for each domain iIll create in the future I have to activate it too.
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Apr 15, 2015
I have following Warning when creating a new Domain inside a Subscriptions:
I found this Article: [URL] .....
But in my case this does not solve the Problem.
1> All permissions are right.
2> When I type command '/usr/local/psa/bin/repair --restore-vhosts-permissions' i get the answer 'Directory permissions were successfully updated.'
3> The Order of Webuser and FTPUser (as described in the article) could also not be the problem, because in my case there is only one user (There is only Webuser and no FTP-User.)
4> When typing '/usr/local/psa/bin/repair --update-vhosts-structure' I get the following error 6 times each:
Code:
[2015-04-15 21:03:30] ERR [util_exec] proc_close() failed
Error: update-vhosts-structure failed: mkdir: cannot create directory `./webroot.kk-bits.com/logs': File exists
ERROR: Cannot relink logs. Target directory '/var/www/vhosts/webroot.kk-bits.com/logs' is in invalid state.
Unable to update the structure of the home directory: an unexpected error has occurred.
update-vhosts-structure failed: mkdir: cannot create directory `./webroot.kk-bits.com/logs': File exists
ERROR: Cannot relink logs. Target directory '/var/www/vhosts/webroot.kk-bits.com/logs' is in invalid state.
To get the error 6 times seems to mean, that i have this problem with 6 Domain.
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Oct 9, 2013
How can I completely disable ALL notifications from plesk? We NEVER want plesk to notify customers of overages.
Not only do we want to disable all notifications but I want someone at parallels to know about the bug.. It notifies people that they are over or approaching limits when they aren't anywhere near it.. Here is a sample of one of the notifications emails sent. Names and emails changed of course...
Code:
From: My Name [mailto:me@mydomain.com]
Sent: Wednesday, October 09, 2013 3:38 AM
To: My Customer Name
Subject: <host.mydomain.com> Notification: Resource usage by subscription has exceeded the allotments.
The 'domain.com' subscription, owned by user 'Customer Name', is approaching or already exceeded the resource usage limits:
Traffic:25 GB/month limit / 384.3 MB/month (2%) used / 24.6 GB/month (98%) remaining
As you can see, the subject clearly says they have exceeded, yet the body of the message shows they are no where near it!
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Jan 27, 2015
how can i move 1 or more Websites to a other Costomer?
Plesk 12.
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Jun 11, 2014
I'am using Plesk 12 Web Pro Edition, I would like to know how can I sync my customers with WHMCS? I have config Plesk Server (at whmcs, module version Plesk 10/11) according to WHMCS. But I still with error and without can sync, users, domains, etc... from plesk web pro to whmcs.
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Oct 13, 2014
We are running Plesk 12.0.18 with MySQL (Server Version: 5.5.33-MariaDB - openSUSE package) on OpenSuSE 13.1
MySQL is running in strict mode and its fine for the most of our customers. But some are trying to run Contenido, thats a CMS, which could work with this mode and we have to disable mysql strict mode.
So my question is: Is it possible to disable mysql strict mode just for choosen customers?
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Jun 26, 2015
For some reason a customer is receiving emails from root@theirdomain.com and its coming into our main email. How can this be disabled or modified?
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Jan 29, 2015
I migrated from one server running Plesk 10.4.4 Update #59 to a new server running Plesk 11 which I then updated to 12.0.18 Update #32. Since moving to Plesk 12 the "Notify when disk space/traffic usage reaches" emails have been being sent to our customers set up on the server whereas previously they were sent to the server admin email address.
Is this a change with this version?
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Feb 24, 2015
How I create DNS in Plesk for a domain?
Dedicate server from server4you with centos.
There is some problem with my email and developer tell me this yesterday:
To view DNS records for a domain you need to (after loging in as admin) click on the domain name, then choose DNS Settings. Mx record is configured correctly there, but they are not taken into consideration.
You should change the nameservers from the registrar to the nameservers of your hosting. Right now the following are used: ns-canada.topdns.com. hostmaster.topdns.com .
They should be either the nameservers received from the hostings, or if you did not received any then you will have to create them, on the registrar side and on your hosting side.
So you should go to your registrar and change the nameservers for your domain. Do not just change the ip for the main A record. After you do this you will need to wait a while for the changes to propagate.
On my registrar have i set in my server ip but when him do a test here: [URL] ....
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Oct 30, 2014
Error: IP addresses for mail service of domain <domain> are not set..This is error I'm getting. It was working some time ago, but now I cannot create new domain.
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Nov 6, 2014
I see I can only create a single backup task in plesk, server self repository or ftp repository.
My idea is duplicate backups inside and outside of my vps, I mean, I want to create a backup task in my vps and in my own ftp server.
It is possible?
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