Plesk 11.x / Windows :: Cannot Create New Customers - ODBC Error

Apr 20, 2014

I suddenly started to get the following error

Windows 2008 server 64 bits 24 gigs ram sql express php plesk 11.5.30 latest update passed the latest self test with no problem

Internal error: ODBC error #42S02: [MySQL][ODBC 3.51 Driver][mysqld-5.5.31]Table 'apsc.aps_package' doesn't existODBC error #42S02:
Message ODBC error #42S02: [MySQL][ODBC 3.51 Driver][mysqld-5.5.31]Table 'apsc.aps_package' doesn't existODBC error #42S02:
File aps_php.php
Line 11933
Type Exception

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The most interesting part of the error.log is:

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Jul 31, 2012

I have a dedicated server here in the UK with fasthosts (win 2008 server, IIS 7), which which has been running fine for nearly a year. it was running plesk 9.2, and then out of the blue it got errors creating a new domain saying that PHP wasn't installed.

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When Plesk stopped seeing that PHP was installed, my hosts asked me to upgrade Plesk, as it would solve the issue. I used that ai.exe program, and choose v11.

The control panel installed OK - but I did lose my websites for a while, due to it downgrading my PHP to v5.2, and installing an older MySQL version which tried to use the same ports etc (I also have manually installed mysql v5.5 and have 1gig databases in that installation!).

After chosing the upgrade to 5.3 option in the Plesk control panel, and turning the Plesk installed Mysql v5.1 service off and to disabled in windows services - 'revealing' my 5.5 version, I could at least get my websites up and running once again!

Once all those were running (the priority), I have found that v11 Plesk has the same problem as v9.2, namely that it doesn't think that PHP is installed and available.

The error on installing a new domain;

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And also on pages such as webmail - it also shows 'PHP not installed' against those webmail clients which would need PHP to run.

Any way to 'force' Plesk to see that the PHP 5.3.15 version that it itself installed (and I've removed the component and re-installed using Plesk).

My list on the server components page;

ASP 7.0.6002.18276
ASP.NET 2.0.50727.4016
FastCGI Support 7.0.6002.22343
Perl v5.10.1 built for MSWin32-x86-multi-thread
PHP 5.3.15
Python 2.6.5.12
SSI 7.0.6001.18000

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[30-Jul-2012 15:56:42 UTC] PHP Warning: Module 'mbstring' already loaded in Unknown on line 0
[30-Jul-2012 15:56:43 UTC] PHP Warning: Module 'mysql' already loaded in Unknown on line 0
[30-Jul-2012 15:56:43 UTC] PHP Warning: Module 'mysqli' already loaded in Unknown on line 0
[30-Jul-2012 15:56:44 UTC] PHP Warning: Module 'pdo_mysql' already loaded in Unknown on line 0
[30-Jul-2012 15:56:44 UTC] PHP Warning: Module 'pdo_sqlite' already loaded in Unknown on line 0
[30-Jul-2012 15:56:44 UTC] PHP Warning: PHP Startup: Unable to load dynamic library 'C:pleskAdditionalPleskPHP53extphp_sockets.dll' - The specified procedure could not be found. in Unknown on line 0

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----------------------------------------------------

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