Plesk 12.x / Linux :: 12.0.18 Subscriptions Backup Manager Disable

Jan 23, 2015

I have migrated User from Confixx 3.3.9 to Plesk and now it works fine.

In the Subscriptions i have disable the Feature Backup for the Costumers, but it dosent take an effect.

So i Turn it on and off again. But there was also no effect.

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Plesk 11.x / Linux :: Download Backup To Local Computer From Backup Manager

May 17, 2015

I have multiple backups stored under server repository (subscriptions --> <domainname> --> website and domains --> backup manager).

The physical files are located at: /var/lib/psa/dumps/clients/904279/domains/<domainname>/

When I click the green arrow to download these files to a local computer (see attached image) I get a new page with title "Download the backup file". On this page I have the option to set a password on the downloaded file, but no matter what I do (password or no password) the file is not downloaded to my local PC. I don't get a pop-up box with the option to save the file. Just nothing happens ...

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Plesk 12.x / Linux :: 413 Request Entity Too Large - Can't Upload Backup Files With Backup Manager

Sep 17, 2014

I have a 6GB backup file created with another Plesk Backup Manager, now I trying to upload this backup file to my Plesk Backup Manager but after upload 3% I am getting "413 Request Entity Too Large" error, I tried with disable NGINX but still getting this error.

how can I resolve this error or is their any other way to upload my file on backup manager?

I see that Backup Manager have a file size restriction of 2GB how can I increase this?

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Plesk 12.x / Linux :: How To Include More Directories In Backup With Backup Manager

Feb 11, 2015

I have an Ubuntu 14.04 LTS 64 bit virtual private server with Plesk 12. The server is hired from a hosting provider. The server is used to run the Odoo ERP application (using postgres database).

The Odoo application is running fine and now I want to create a backup of the application using Plesks Backup manager.

I choose configurations and content option in the backup manager but the created backup is only 200kb.

I think the problem is the location where the Odoo application is installed is not included in the backup. I made a tar backup from the server and extracted it on my pc. It seems that the main parts of the Odoo application are in the var, opt, etc and usr directories (not in a domain but under root).

Installing the application in a domain would solve the Plesk backup issue I think but the installation script of Odoo puts Odoo in var, opt, etc and usr directories even if I put the install script in the directory of a created domain. Since the manual Odoo installation is complicated I am very happy to use the script.

My questions are:

1. Is it possible to include the directories var, opt, etc and usr in the Plesk backup and how and where do I do that?

2. Can I restore such a backup without no problem in Plesk?

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Plesk 11.x / Linux :: FTP Backup Manager

Aug 12, 2014

I have a problem with my Plesk Backup Manager... When I'm doing server backup (sending to FTP) I get this message...

Error:
Runtime error: Export dump to FTP failed at /usr/local/psa/admin/bin/plesk_agent_manager line 727.
at /usr/local/psa/admin/bin/plesk_agent_manager line 727
main:erform('verbose', 4, 'owner-type', 'server', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2014-08-12-094353.297', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1319

[code]....

The dump have been made successfully but can not be imported to FTP due to errors. The dump 'test_info_1408120943.xml' have been leaved at repository. Please export it manually
Error:Can't upload file '/usr/local/psa/PMM/tmp/backup5DrNQ9/test_info_1408120943.xml.tar' to ftp. Error code: 1

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Plesk 12.x / Linux :: Backup Manager Automating Tasks

Mar 1, 2015

I have setup Backup Manager to backup Files and Configurations every week for every subscription. This worked really good however we are now considering changing this to daily basis.

As the free space on server will decrease. I was wondering i there is any way with cronjobs how to remove the backup older than 24 weeks. How to make such an cronjob script?

If possible i also would like to know where the Backup Manager physically stores its backups?

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Plesk 12.x / Linux :: Backup Manager - Exclude One Domain?

Sep 19, 2014

I would like to have the Backup Manger run a full server backup but exclude one domain that has tons of material which does not need to be backed up as often.

Years ago, Plesk did have the option to choose the domains to backup (Admin login). However, It was a problem at times because I would forget to include new domains.

I do not know of any similar option present now to exclude a domain from the full Scheduled Backup.

I am thinking that I could set up a reseller (myself), put all of the sites I would like to backup more often in that account and run backup from that level.

The Problem with including all of the sites is that the SUPER LARGE site, bogs downs the backup process and I really do not knew it included as often.

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Plesk 12.x / Linux :: File Permission And Backup Manager

May 27, 2015

I lately decide to change my server provided and I decided to go for pre-installed Plesk12 service , plesk installed with os installation and in the beginning was looking ok , till I faced two problems .

The first problem I found is on Backup manager , I set a daily backup with maximum of 5 but every day I receive the error :The backup backup_website.com_info_1505272137.xml and backup_website.com_info_1505262137.xml was not created , I check the current backup task and the two task shows fails.(picture attached)

The second problem I found It may be related , is concerning the File permission , the user root and on group root are not able to change any file permission but the user pinco on group root is able to change it as well as the user Pinco on group psacln/psaserv , I updated the plesk12 to latest release to see if maybe was some changes but unfortunately nothing

Not migration for domains and was fresh install for os and plesk12

Plesk version:12.0.18 Update #48
OS: CentOS 6.2 (Final)

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Plesk 12.x / Linux :: Setup Backup Manager To Store Backups

Sep 29, 2014

I've been running a Plesk server with around 100 domains for years and years now. I've always used a backup service provided by the server vendor, but with a new server, I wanted to consider some of the backup options built into Plesk.

1. It looks like Plesk/Acronis is dead or only for Windows. Is that right?

2. If I add a backup drive to the server, can I setup Plesk Backup Manager to store the backups there (instead of on the main RAID array)?

3. Are there any other 3rd party extensions that I should consider?

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Plesk 12.x / Linux :: Cannot Access Backup Manager (Tools And Settings Or Any Subscription)

Jul 11, 2014

After a successful upgrade from 11.5.30 to 12.0.8 the Backup Manager cannot be accessed anymore. The system replies with:

Internal error: Failed to parse response. Reason: Failed to read data from stream Process output:

MessageFailed to parse response. Reason: Failed to read data from stream Process output:
File PMMConnector.php
Line708
TypePleskPMMResponseException

Apparently the backups are not saved anymore either.

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Plesk Automation :: Possible To Hide CCP File Manager And Disable FTP Access Completely

Jan 3, 2014

We will be hosting our own closed source solutions and need to be able to not give customers access to the files in their webspace.FTP and SSH access will be blocked in the firewall, so that it easy.I see it is possible to disable access to FTP users information, but the file manager is still usable in the CCP (Customer Control Panel / Hosting Panel).Can this file manager be disabled as well?

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Plesk 12.x / Linux :: Adding Subscriptions - Cannot Customize It

May 6, 2015

I seem to be having a strange problem with Plesk 12, after adding about 23 domains, i cant seem to add any more domains.

While adding the domain, it just keeps syncing, and then when i click on the subscriptions i see the domain has been added, but i cannot customise it.

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Plesk 11.x / Linux :: Copying Files Between Subscriptions

Jun 4, 2014

I want to be able to copy 1000's of files from one subscription to another or rather from one domain to another on the server without having to FTP them each time. Is there a way which this can be done directly in Plesk and avoid the need to ftp the same 1000's of files into each subscription ? FTPing on my connection is really slow and takes 2-3 for each subscription / domain, whereas if I could just FTP to the server once and then copy&paste the files between subscriptions then this would save me a huge amount of time...

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Plesk 12.x / Linux :: 502 Bad Gateway After Upgrade On Subscriptions

Sep 27, 2014

After upgrading (i know, i should not do this) from Squeeze to Wheezy i have got a problem with subscriptions.Plesk seems to work, but whein i want do manage a domain/hosting. i just see 502 Bad Gateway nginxClick to expand...

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Plesk 12.x / Linux :: Can't Find Domain In Subscriptions

Oct 15, 2014

I imported backups in Plesk 12 from Plesk 9.5.4.

I can access 4 out of 5 domains in my subscritions, but one domain dosn't appear in the list.

The 4 working domains are "Default Domain", the one i can't access is "unlimited".

In the list of packages i can click on the number of subscriptions and see the domains, but if click on the 1 unlimited subscription nothing gets listed / no elements found.

The domains is online, but i can't access it with plesk.

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Plesk 12.x / Linux :: Can't Add New Subscriptions Or Domains / Subdomain After Upgrade

Jun 25, 2014

Can't add new subscriptions or domains/ subdomain after upgrade. Upgraded to 12.0.18 today and can no longer add domains or subdomains. When I try create a new subscription I get the following error:

New configuration files for the Apache web server were not created due to the errors in configuration templates:
Template processing failed: file = /usr/local/psa/admin/conf/templates/default/domainVhost.php, error =
Template_Exception: No data. file: /usr/local/psa/admin/plib/Template/Processor.php line: 28 code: 0 Previous error: Template_Variable_Exception: No data. file: /usr/local/psa/admin/plib/Template/Variable/AbstractCachedData.php line: 67 code: 0.

Detailed error descriptions were sent to you by email. Please resolve the issues and click here to generate broken configuration files once again or here to generate all configuration files.

Trying to generate all configuration files OR generate broken configuration files doesnt work. Still get the same error.

When I try can create a subdomain I get the error:

.............
Error: proftpd-config failed: mktemp: failed to create file via template `/etc/proftpd.d/50-plesk.conf.XXXXXX': No such file or directory
Can not create temporary file
...........

This solution [URL] ..... doesnt work that just says 'ls: cannot access /etc/proftpd.d/: No such file or directory'

I tried yum update proftpd to see if that would do anything but get this...

Loaded plugins: fastestmirror, priorities
Loading mirror speeds from cached hostfile
* atomic: mir01.syntis.net
193 packages excluded due to repository priority protections
Setting up Update Process
No Match for argument: proftpd
No package proftpd available.
No Packages marked for Update

In plesk, ProFTPD ftpserver is showing as installed.

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Plesk 12.x / Linux :: Can't Create Customers / Domains / Subscriptions

Jan 22, 2015

Any time I attempt to create a customer, subscription, domain, anything I get the error "The password should be between 5 and 20 characters in length.". The password is exactly like that. On some pages it gives an error to the username I chose and the error just explains what a username is (??)....

The only actual error I've seen is one from creating an account via the command line. It was a PHP error relating to a function having issues with the encoding or something. (I think this is only relating to sending feedback though?)

Error occurred while sending feedback. HTTP code returned: 502 PHP Notice: iconv(): Wrong charset, conversion from `ISO-8859-1' to `UTF-8//TRANSLIT' is not allowed; File: /usr/local/psa/admin/plib/api-common/cu.php, Line: 599

Error occurred while sending feedback. HTTP code returned: 502 PHP Notice: iconv(): Wrong charset, conversion from `ISO-8859-1' to `UTF-8' is not allowed; File: /usr/local/psa/admin/plib/api-common/cu.php, Line: 597​..I've tried OpenSuSE 12.3 with Plesk 11.5 and 12 and I'm now on OpenSuSE 13.1 with the latest Plesk 12.

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Plesk 12.x / Linux :: Database Copying Between Subscriptions Missing?

Jun 11, 2015

I've been happily copy databases between subscriptions in Plesk 11.5xx for years but having updated to 12 the feature no longer works.

In the copy database screen when the 'local MySQL server' option is selected in the drop down the 'Copy to existing database' radio button is disabled.

My service provider tells me this is a feature change.

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Plesk 12.x / Linux :: Default Site For Disabled Subscriptions

Jul 9, 2015

If you would disable a subscription and reloaded that domain name. You would be redirected to a default subscription. How can i change this default landing page?

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Plesk 12.x / Linux :: Missing Domains In Subscriptions List?

Aug 25, 2014

After a migration I did this weekend I mis a couple of the migrated domains in the subscription list. The domains are working great, but I cannot find them in Plesk.

I got this errors in the migration manager:

Info:
The password was generated for user 'Domain Administrator (domain.com)'. New password is 'GA66QgQ'

Warning:
Execution of /opt/psa/admin/plib/api-cli/user.php --create domain.com -owner admin -guid cfa43606-e8b0-444c-a005-660984840498 -cname Domain Administrator (domain.com) -passwd '' -status disabled -domain-admin true -email '' -external-email true -role Domain Administrator (domain.com) -country NL -legacy-user false -subscription-name domain.com -ignore-nonexistent-options failed with return code 1.
Stderr is
Error during user creation: Owner with id 1 has not subscription with id 69

Warning: domain "domain.com"
Execution of /opt/psa/admin/bin/backup_restore_helper --restore-legacy-dlu domain.com -dlu-info /opt/psa/PMM/tmp/deployer_legacy_dluIrjcWa -ignore-nonexistent-options failed with return code 1.
Stderr is
Unable to create Account object: Account: unable to select: no such row in the tableClick to expand...

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Plesk 12.x / Linux :: Unable To Migrate All Subscriptions Of Old System Into New One

Oct 13, 2014

I got a new Server with Plesk 12.0.8 (old one has 11.5.30). Now I have to migrate all Subscriptions of the old System into the new one.

I tested it with one item and all time I get this warning:

Warning:SSL certificate "default certificate" Execution of /opt/psa/admin/plib/api-cli/certificate.php --create default certificate -cert-file /opt/psa/PMM/tmp/pmm-cert-GzVcei -key-file /opt/psa/PMM/tmp/pmm-privkey-PgXbaU -print-signature -admin -ignore-nonexistent-options failed with return code 1. Stderr is Unable to create certificate "default certificate": Unable to set the private key: Probably, the private key format is invalid.

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Plesk 11.x / Windows :: Backup Manager After Upgrade To Panel 11.5.30

Nov 4, 2013

I see that, when subscriptions is suspended, backup manager continuous working.

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Plesk 11.x / Windows :: Panel 11.5 Backup Manager Error

Jun 6, 2014

I am now fgetting an error while clicking the Backup Manager option in Plesk panel 11.5 in Windows 2008 R2. see the error below:-

===========
Error: 'ascii' codec can't encode character u'xc2' in position 392: ordinal not in range(128)
===========

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Plesk 12.x / Linux :: Subscriptions Blocked On Change Domain Prefix

Jun 25, 2015

I have a Plesk 12.0.18 on Centos Server. All subscriptions works fine, but one subscription have a domain with this problem.

When i change the domain prefix to "www.mydomain.com" or to "mydomain.com", this still stuck to "Waiting...".

When this happens, the rest of the server still works fine, but will not let me make any changes to the rest of subscriptions.

I try to edit the apache vhosts, but this looks fine.

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Plesk 12.x / Linux :: Unable To Sync Subscriptions With Service Plan

Jan 29, 2015

I have a 'Service Plan' which has 270 subscriptions associated with it. When I navigate to 'Service Plans' page, underneath my plan it reads "Unable to sync subscriptions with the service plan" along with a yellow exclamation mark.

If I go into the plan there is another message near the "Update & Sync" button stating that syncing will take time and therefore be run in the background. When I click the "Update & Sync" button nothing appears to happen. If I then click on the plan again, as if to edit the settings I get the following "Warning: Subscriptions are currently syncing with the service plan. Please wait until the sync process is finished." and it prevents me from accessing the plan settings.

If I wait a while, I can eventually get into the plan settings again, which should mean that the Update & Sync has completed. However the "Unable to sync subscriptions with the service plan" warning is still present under my custom plan on the 'Service Plans' page and if I navigate to a subscription to check if it has been updated it hasn't.

If I change the subscription plan to another plan and then change it back to my original plan again, then the changes are reflected. But this is obviously a workaround.

Why doesn't the "Update & Sync" button do as it should?

Why is my plan "Unable to sync subscriptions with the service plan"?

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Plesk 12.x / Linux :: Phpmyadmin - All Users (subscriptions) Has Access To All Databases

Sep 19, 2014

today we notice that all subscriptions on Plesk when we access phpmyadmin has access to all databases,it was a Plesk update that can be done this ?

I don't remember to update anything during this days to this happen.

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Plesk 12.x / Windows :: Backup Manager Error - Ordinal Not In Range(128)

Jul 31, 2014

When I click to Backup Manager it gives an error "Error: 'ascii' codec can't decode byte 0xc4 in position 7: ordinal not in range(128)" , now i can't reach backup properties

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Plesk 11.x / Linux :: Internal Error On Customer / Domain And Subscriptions Page

Apr 9, 2015

Getting this error on the customer, domain and subscriptions pages on Plesk 11.5 update 5.

Running CentOS 5.9

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Plesk 12.x / Linux :: Activate Domain Keys By Service Plans / Subscriptions Model

Jan 10, 2015

Recently I've tested the usage of domain keys on my plesk 12 server. The feature works without problems. I'm wondering however if it's possible to activate the domain keys by a service plan or subscription model. If not, for all my domains (65) I've to activate them manually and for each domain iIll create in the future I have to activate it too.

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Plesk 12.x / Linux :: Creating New Domain Inside Subscriptions - Target Directory Is In Invalid State

Apr 15, 2015

I have following Warning when creating a new Domain inside a Subscriptions:

I found this Article: [URL] .....

But in my case this does not solve the Problem.

1> All permissions are right.
2> When I type command '/usr/local/psa/bin/repair --restore-vhosts-permissions' i get the answer 'Directory permissions were successfully updated.'
3> The Order of Webuser and FTPUser (as described in the article) could also not be the problem, because in my case there is only one user (There is only Webuser and no FTP-User.)
4> When typing '/usr/local/psa/bin/repair --update-vhosts-structure' I get the following error 6 times each:

Code:

[2015-04-15 21:03:30] ERR [util_exec] proc_close() failed
Error: update-vhosts-structure failed: mkdir: cannot create directory `./webroot.kk-bits.com/logs': File exists
ERROR: Cannot relink logs. Target directory '/var/www/vhosts/webroot.kk-bits.com/logs' is in invalid state.

Unable to update the structure of the home directory: an unexpected error has occurred.
update-vhosts-structure failed: mkdir: cannot create directory `./webroot.kk-bits.com/logs': File exists
ERROR: Cannot relink logs. Target directory '/var/www/vhosts/webroot.kk-bits.com/logs' is in invalid state.

To get the error 6 times seems to mean, that i have this problem with 6 Domain.

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