Plesk 12.x / Linux :: Application Updates For Specific Customers Is Being Sent To ALL Customers
Jul 11, 2014
I've got a e-mail notification problem since i upgraded from Plesk 11.5 to Plesk 12: One specific Application Update for customer X is being sent to all my customers.
Last week we did have a problem with a busted customer portal. ( not customer X, plus still on Plesk 11.5 ) I fixed this by using this procedure: [URL] ..... Restored two records and problem solved.
As a temporary resolution we disabled Application Updates for our customers, but I do want that my customers receive Application Updates, but just the one where they are the recipient.
How can I completely disable ALL notifications from plesk? We NEVER want plesk to notify customers of overages.
Not only do we want to disable all notifications but I want someone at parallels to know about the bug.. It notifies people that they are over or approaching limits when they aren't anywhere near it.. Here is a sample of one of the notifications emails sent. Names and emails changed of course...
Code: From: My Name [mailto:me@mydomain.com] Sent: Wednesday, October 09, 2013 3:38 AM To: My Customer Name Subject: <host.mydomain.com> Notification: Resource usage by subscription has exceeded the allotments.
The 'domain.com' subscription, owned by user 'Customer Name', is approaching or already exceeded the resource usage limits:
I'am using Plesk 12 Web Pro Edition, I would like to know how can I sync my customers with WHMCS? I have config Plesk Server (at whmcs, module version Plesk 10/11) according to WHMCS. But I still with error and without can sync, users, domains, etc... from plesk web pro to whmcs.
We are running Plesk 12.0.18 with MySQL (Server Version: 5.5.33-MariaDB - openSUSE package) on OpenSuSE 13.1
MySQL is running in strict mode and its fine for the most of our customers. But some are trying to run Contenido, thats a CMS, which could work with this mode and we have to disable mysql strict mode.
So my question is: Is it possible to disable mysql strict mode just for choosen customers?
Any time I attempt to create a customer, subscription, domain, anything I get the error "The password should be between 5 and 20 characters in length.". The password is exactly like that. On some pages it gives an error to the username I chose and the error just explains what a username is (??)....
The only actual error I've seen is one from creating an account via the command line. It was a PHP error relating to a function having issues with the encoding or something. (I think this is only relating to sending feedback though?)
Error occurred while sending feedback. HTTP code returned: 502 PHP Notice: iconv(): Wrong charset, conversion from `ISO-8859-1' to `UTF-8//TRANSLIT' is not allowed; File: /usr/local/psa/admin/plib/api-common/cu.php, Line: 599
Error occurred while sending feedback. HTTP code returned: 502 PHP Notice: iconv(): Wrong charset, conversion from `ISO-8859-1' to `UTF-8' is not allowed; File: /usr/local/psa/admin/plib/api-common/cu.php, Line: 597..I've tried OpenSuSE 12.3 with Plesk 11.5 and 12 and I'm now on OpenSuSE 13.1 with the latest Plesk 12.
I migrated from one server running Plesk 10.4.4 Update #59 to a new server running Plesk 11 which I then updated to 12.0.18 Update #32. Since moving to Plesk 12 the "Notify when disk space/traffic usage reaches" emails have been being sent to our customers set up on the server whereas previously they were sent to the server admin email address.
Is it possible to disable the option to change the system user (FTP/SSH) for customers. I can disable this for the control panel user but not the system user (FTP/SSH). Is there any option to do this that I didn't see?
whenever one of my customers tries to install an application from the application installer, they get an error that looks like this.
Error: Installation of WordPress at http://*******.com/wordpress failed. Non-zero exit status returned by script. Output stream: 'PHP Warning: mysql_connect(): Access denied for user 'ndari_wordpres_7'@'aeris.jdrepo.com' (using password: YES) in /opt/psa/var/apspackages/apscatalogSTqEEM.zip7b3ca133-9714-5d/cache/scripts/db-util.php on line 66 '.
Error stream: 'PHP Warning: mysql_connect(): Access denied for user 'ndari_wordpres_7'@'aeris.jdrepo.com' (using password: YES) in /opt/psa/var/apspackages/apscatalogSTqEEM.zip7b3ca133-9714-5d/cache/scripts/db-util.php on line 66 '.Click to expand...
It seems that some of my customers are having serious DNS problems because their ISPs have old DNS information, and while I can access their web sites here, entire regions can't access their web sites. Obviously they ban my server because they say the web site is unaccessible is the whole city or region.
What do you suggest in this case? (Using different DNS is not a solution for a whole city; ISPs don't answer my calls)...
I have been running a small web hosting business now for a couple of years, and have around 100 customers. This is all run through a reseller package with BPWeb.
Recently I decided to expand, and purchased another company. This one has nearer 200 customers, and is with EUK host with a dedicated server.
I am going to merge the two onto the dedicated, as I have Cpanel and WHM there. BPweb only offer their own custom control panel.
All my previous customers are hosting only, so I have no access to their nameservers. I need to as smoothly as possible move these customers across. I thought I'd move the domain that all their namesevers point to already over to the new dedicated server, and that should follow there. But how can I move content of these 200 accounts over. Simple webpages I'd just FTP, but things like Cron jobs and databases....
I know everyone is in the collocation game, and wanted to know the best way they think there is to get collocation customers and to keep them happy? How do you go about gettting new customers for all the collocation Data Centers? Let me know what you do different to get new customers and to keep them happy and be with you long term?
I'm a client of netdirekt.de starting from today. I want to move my old sites from EV1 to Netdirekt.de but unfortunately , they didn't gave me the dns servers. I've already set-up the domains from Plesk CP , but I don't know the name servers.
I have recently started my own hosting company, but I am having trouble attracting customers. My website get's around 500 unique visits per months, yet within 4 months of it being online I have only 2 customers so far. Can anyone point out what am I doing wrong? I am not overselling at all and prices are fair. Support, that I offer to customers is very good (compared to the support I get from the datacenter where I have the servers housed), so I don't really get what is wrong.
The website is at www.torqhost.com (torqhost . com)
how to renumber new customers.I have a situation where my company took over number of DSL customers who have routers with old IPs block mapped on them from an old company.
Once the carrier connects those customers to my router via PVC can I some how access those routers from withing my network even though thy have old IPs in them and renumber them to my own IPs? Is it true that if I bind an old gateway IP to my router that those customer's routers were using I would be able to access those customer routers?
Also, I would like to eliminate interaption of service to the new customers, so if I make an agreement with their old ISP where I would start advertising the IP blocks those customers were using with the old ISP via BGP while renumbering is taking place. How long would the down time be for switching route of IP blocks from their router to mine?
I'm currently considering a host change, so I'm putting out feelers to potential candidates. As always, I'm putting on my difficult customer mask (turning down my rationality and patience module) to find out if the host can actually handle real-life customers (one of the things I find most important and that I don't want to find out once the server is already on fire). Most companies pass the test very well. Here's how LiquidWeb handles new customers:
Quote:
Originally Posted by yosmc
Hi guys,
I'm looking to switch hosts in the next couple of months. I'd probably wait until January, but since the recent experience has been a bit bumpy with our current host, I'd like to get some basic info now so we can move more quickly if circumstances force us to do so.
MY SITUATION: I'm a do-it-yourself webmaster who has been managing his own server for years. It's become a curse though because managing your own server means you have to be online virtually every day. I'm looking for a solution that will allow me to be offline for several weeks (a REAL vacation, something I haven't had in a decade), knowing that whatever major issue there is with my sites, someone will take action and make sure the service stays available.
- Last year, I've switched to my first managed solution, but as it turns out, they're not doing what I need. Yesterday, for example, I came home to find my sites offline. The site was unavailable for over 40 minutes, and after asking about it I learned that they didn't take action because the server wasn't quite dead yet, only really, really, really slow. To me, this is hairsplitting, the only thing that matters is whether or not my site is available to visitors. - And once the service has been restored, I would also expect a managed host to figure out what caused the issue, and to propose a solution (or just implement one, e.g. change the mysql configuration) so that a similar issue won't happen anymore under the same circumstances.
- If my sites are unavailable due to a fatal error (e.g. a table needing repairs, or max users reached, "can't connect" or whatever else) I would also expect my managed host to catch it on their own, restore things to normality, and possibly think of ways to keep similar issues from happening in the future.
- If my site suffers a DOS attack, I would expect a managed host to think about how my site can be protected.
And so on.
- My largest database tables are 2.5 GIGs in size, but the /tmp disk my host configured has only 600 MB available, so everytime I perform a major operation (even if it's about slimming it down and running an OPTIMIZE afterwards) everything goes down the crapper (/tmp 100% full and load average shooting up to 200). Seems like the fact that /tmp is 100% full doesn't even trigger any alarms with my host, they send the alert to me, and expect me to contact them and ask for a fix. - When I needed to run a business-critical script that keept failing due to the small /tmp, it was me who reconfigured mysql so that it would temporarily use another partition for /tmp - no suggested solution from the host whatsoever. Not good at all.
- I would also like to see a host being able to learn from past incidents. This would require the host admitting though when they made a mistake, or gave the wrong advice. A host not admitting mistakes means that they will not learn, and will therefore keep making the same mistakes all over again (for the client that's a horrible outlook).
- I also think it's embarrassing if a host tells the client that fixing a certain issue is beyond the scope of their support, if it turns out afterwards that the issue happened because of some update done by the host. If in doubt, the host should always provide assistance.
- And if an issue does go beyond what can be expected from managed hosting, it would be the icing on the cake if the host could offer to fix it anyway, possibly against a fee. Such a situation could occur if a major site error is due to a broken script that was provided by the client. ("Looks like your script blah.php is causing the fatal error, we can look into it but this will likely take X hours and cost you Y USD.") Again, the ultimate goal for me is to be able to be offline for several weeks at a time, knowing that any major interruptions to my sites can be resolved without me.
- I would also appreciate a system that will allow trusted site members to report issues - i.e. one where I can give users the ability to report problems without at the same time giving them the privilege to push any red buttons that may damage my site.
So in a nutshell I'm trying to figure out if Liquid Web is the right hosting solution for me. Please let me know if your hosting philosophy meets me needs (and don't hesitate to let me know if it doesn't ).
Thanks!
Quote:
Greetings,
Thank you for contacting us. Liquid Web offers Heroic Support which covers the hardware, OS, and installed components. We will also monitor your server, and if a service fails one of our reps will log into your box and restart the service. We do not provide support for your content (including backups). If you are having a problem we will help you to troubleshoot the problem, however if the fault is in your content or scripts we will not be able to assist you with that.
For more information on what your support covers please see our website at: [url]
If you have any further questions please let us know.
Quote:
Originally Posted by yosmc
Hi,
I hadn't written such a long email because I'm bored, but because I wanted to know where Liquid Web stands on the issues mentioned ("what would have happened in these situations if I was hosting with Liquid Web"). You have basically answered the question about fixing script problems, and for the rest sent me to a page with unspecific promotional teasers. If that's all I can get as a reply I guess that also answers my questions (I'm already Googling for alternatives) but then again maybe you just want to give it another try?
Thank you.
Quote:
Originally Posted by LiquidWeb
Greetings,
We will take care of server administration issues, we do not take care of any content issues. From the email you sent it sounds as if you are looking for a web developer that can watch over your site, and make corrections and adjustments as needed. This is beyond the scope of what we offer.
If you have further questions please let us know.
Quote:
Originally Posted by yosmc
XY, right now I am just looking for someone to answer my questions. For what it's worth, I didn't draw the name "Liquid Web" out of a hat, and I had already been to your website prior to sending you my mail. Anyway, here's what I read from your responses:
THE BAD NEWS: - Even if it's a one-time emergency, you are paid extra and not providing help would ruin the client's business because the client is currently in a thunderstorm in the middle of the Atlantic, it is not possible to convince Liquid Web support to fix a fatal error that may have been triggered by a programming error in one of the client's scripts. - Although Liquid Web's server monitoring is called "Sonar" it is - in practice - just as slow as the one I've described in my intitial mail (because if it was any better, you would have told me by now how LW would have handled the given example differently). - Even if all my sites are down because your staff has misconfigured mysql to break under heavier traffic, or because one of the tables crashed, Liquid Web's staff will do nothing until notified because as long as the mysql service itself is up, you don't see any reason to intervene (if this is something you'd care about and fix, I'm sure you would have let me in on it by now). - EDIT: Or wait - you guys are installing mySQL but you're not configuring/tweaking it so it actually works for the client? Not sure, seems like I actually have to *guess* on that one.
- Liquid Web's ticket system cannot provide sub-accounts with lesser privileges (because if it could, you would have advertised it to me).
- When Liquid Web sets up new servers, /tmp is below 1 gigabyte as well, and when this causes issues, it is definitely not Liquid Web's fault (because if you would be handling this any differently, you would have pointed it out).
- Liquid Web has too many customers already, which is why even customers who know what they want aren't told what they can get, but instead receive links to canned information that doesn't answer their questions, along with the info that Liquid Web probably isn't for them anyway.
- Generally you're in a hurry and can't spend more than 5 minutes on the average ticket.
THE GOOD NEWS:
- LiquidWeb offers DoS protection (I had missed that, but see it clearly now).
Hope there was nothing I missed. So - thanks for all the extensive information you gave me (and sorry for using up so much of your precious time), I will make sure to honor it when I reach my decision.
No further replies.
Anyone know what's wrong with these people? Are they full, or do they only take on easy customers who need nothing?
Due to certain reasons I am looking for a fast reseller plan to Melbourne Australia. I would prefer the best from USA for Melbourne customers.
At the moment I would like to search and get quotes from various companies in the right city in USA which will be able to provide cpanel /whm and great support.
I plan on having a few websites hosted with different domains but the main one will be an online shop with many pictures. My current online store is in Korea and takes up about 500mb. I expect the Vietnamese one to be the same. In the future I plan on making a few other websites (probably not as image heavy) for various businesses I am starting here.
Nothing fancy needed as no actual transactions will take place online (all cash on delivery). Just need something that will give decent speeds to Vietnam and no problems with bandwidth. I am a newbie as far as all of this goes but I need to start somewhere. I would really appreciate some advice or at least being pointed in the right direction.
Budget is preferably as cheap as possible that will sort out all my needs but definately under $15 per month (under $10 much better!)
Is there any happy The Planet dedicated server customers? I read sooo many bad reviews on here, yet they continue to be the largest dedicated hosting provider and are growing leaps and bounds.
So I thought I'd see if there were any lurkers here that are actually pleased as a customer of The Planet.
