Plesk 11.x / Linux :: Error Messages After Auto Update 11.5.30

Apr 19, 2014

after the update i've got many errors in plesk panel, for example:

- change webhosting settings (like password, etc)

Internal error.
ERROR: Call to a member function getWebServerFPAdminSysUser() on a non-object (Apache.php:738)

- click on server components in server manager:

ERROR: Call to a member function getWebServerPackage() on a non-object (class.ServiceControl.php:76)

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Plesk 12.x / Linux :: FTP Don't Answer After Auto-update

Feb 4, 2015

After each Plesk auto-update FTP server don't answer anymore.

We have to restart it with this commande line : /etc/init.d/xinetd restart

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Plesk 11.x / Linux :: Running Auto Update Of Panel

Jun 7, 2014

my plesk control panel 11.5.30 has problems running the auto update of the panel. During the upgrade, the server reboots even after an error message appears that shows the following message: Can't parse /root/parallels/products.inf3: Error reading end tag.

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Plesk 12.x / Linux :: 502 Bad Gateway Since Auto Update Failed

Dec 18, 2014

It seems last night Plesk ran any update and it failed. I received an mail with a link to the log, but I cant access Plesk Panel to see the log.

When trying to access Plesk, I get "502 Bad Gateway" Message.

Inside the Log there are many errors like:


2014/12/18 15:26:51 [crit] 14416#0: *3563 connect() to unix:/var/run/sw-engine.sock failed (2: No such file or directory) while connecting to upstream, client:, server: , request: "GET / HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "xxxxx:8443"

Is there any way to disable auto updates for plesk?

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Plesk 12.x / Linux :: Extensions Catalog Not Visible After Auto-update To 12.0.18

Sep 11, 2014

OS : centos 6.5 2.6.32-431.23.3.el6.x86_64 actual plesk version 12.0.18 after auto-update google authentication and 3other extensions were enabled and now google authentication isn't in the list of installed extensions and not functioning i was able to login as before without google authentication but when I wanted to reinstall the extension catalog shows a empty screen I have ran /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components & /usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/ repair no luck where to look or to reinstall the extention catalog ?

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Plesk 12.x / Linux :: Parallels Installer - Failure During Auto Update

Dec 26, 2014

I have a message of failure during autoupdate of my plesk ...

The logs are.


Execution failed.
Command: autoinstaller
Arguments: Array
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class

[Code] ....

ERROR: Installation will not continue
Not all packages were installed.
Please, contact product technical support.

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Plesk 12.x / Linux :: Auto-installer GPG Error

Apr 11, 2015

I had been wondering why I wasn't getting MU#42 of Plesk 12.0.18 on Ubuntu 14.04.2 LTS (and 12), and I noticed this when running apt-get update (just after running autoinstaller from UI)...

Reading package lists... Done

W: GPG error: trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 22738D6AF741DEBClick to expand...

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Plesk 12.x / Linux :: Log File To Access The Error Messages

Mar 17, 2015

This is our first installation of Plesk Panel.

In our root directory have the Logs folder, but do not know how to find the log file to access the error messages that may be generated one.

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Plesk 12.x / Linux :: Multiple Maillog Error Messages - Postfix

Mar 31, 2015

Plesk 12 is used, latest #MU on CentOS 6.5 final.

Maillog is full of messages like:

Mar 31 14:56:52 hosting plesk sendmail[1177]: _mh_fork(): Error occured during waiting the child process with pid: 1178: No child processes
Mar 31 14:56:52 hosting plesk sendmail[1177]: Error during 'check-quota' handler
Mar 31 14:56:52 hosting plesk sendmail[1177]: Unable to get sender domain by sender mailname


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Plesk 12.x / Linux :: SSL Error During Key Update

Oct 6, 2014

Whenever I try to update the Plesk key via webinterface I receive the following error:

Unable to connect to license server [URL] ....

cURL error description: Problem with the SSL CA cert (path? access rights?)(77)

Checking via command line shows that the SSL certificate of on port 5224 is expired in 2004 (!)

As it worked until today, why the SSL cert check fails now?

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Plesk 12.x / Linux :: ERROR IP Nginx After UPDATE

Mar 18, 2015

how is it possible that after an update my main site is down? This site: has plesk Panel and I have 20 sites. They work perfectly but my main site is off. I think there is an error in the configuration because:

[root@orderhosting ~]# grep -r /etc/nginx/
[root@orderhosting ~]#

This is strange.Error log does not report any errors, only this: [warn] RSA server certificate CommonName (CN) `Parallels Panel' does NOT match server name!?

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Plesk 11.x / Linux :: Error Logging In After Update

Nov 25, 2014

We have a VPS system running with Plesk but after a nightly automatic update there was a error message in Plesk, with a link to 'fix' the problem. After that Plesk stopped functioning. Now, when we log in with correct credentials (we know its correct because we if incorrect, we get a message its incorrect, so thats working) we're presented with this error:

Error: Call to a member function getName() on a non-object (MainMenu.php:48).

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Plesk 12.x / Linux :: All Web Pages Returning 404 Error After Update

Dec 5, 2014

I have just updated to plesk 12 and I am having an issue with all of my web pages returning a 404 error, I can connect to the SQL databases and FTP it is just loading the web pages.

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Plesk 12.x / Linux :: Yum Update Fails - Attribute Error

May 26, 2015

Plesk recently attempted to do an auto-update and it failed. I have not been able to get it to update since. When I connect using SSH, and try to do a manual yum update I get the following error:

Loaded plugins: fastestmirror
Setting up Update Process
Loading mirror speeds from cached hostfile
epel/metalink | 13 kB 00:00
Traceback (most recent call last):
File "/usr/bin/yum", line 29, in <module>

[Code] .....

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Plesk 12.x / Windows :: Auto Update Failed

Jun 19, 2015

I received the following error regarding an auto update that ran on the server.

Execution failed.
Command: ai.exe
Arguments: Array
[0] => --select-product-id
[1] => panel
[2] => --select-release-current
[3] => --upgrade-installed-components

Details: ERROR: error during prepare patch panel-12.0.18~patch51...Failed to download the package URL.... The requested URL returned error: 500 Internal Server ErrorNot all packages were installed.Please try installing packages again later. I did verify with a web browser that I can access and download the WMIMSDNSProvider.dll file specified in the update. Is this just due to a timeout and the system retries the update? If so, how can I confirm that patch 51 got applied at some point.

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Plesk 11.x / Linux :: Failed To Update Panel - Error Message

Feb 10, 2015

I'm using Plesk 11 in a Ubuntu 12.04 Linux environment on a remote dedicated server. I am NOT trying to upgrade to Plesk 12. But, every time I log onto the panel, I get the error message shown on the subject line. Afterward, it says, "To solve this problem, send an update log to Parallels support." I have the update log ... but "where" to send it. Is there an email address? A webpage?

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Plesk 12.x / Linux :: Error Message On Email Send Since Update 12.0.46

May 18, 2015

we regularly get this message in boxmail of adress used to send email from server.This is the mail system at host You can delete your own text from the attached returned message.The mail system

<> (expanded from <1>): User unknown in virtual
alias table

If i look in maillog i see that :

May 18 16:48:52 SERVERNAME postfix/error[22737]: F22521B4E45: to=<>, orig_to=<1>, relay=none, delay=0.07, delays=0.04/0.01/0/0.02, dsn=5.0.0, status=bounced (User unknown in virtual alias table)

Just after that we can see email go normally :

May 18 16:48:59 SERVERNAME postfix/smtp[22736]: F22521B4E45: to=<>,[]:25, delay=7.3, delays=0.04/0.03/2.4/4.8, dsn=2.5.0, status=sent (250 2.5.0 Ok.)

The problem is in error message (at top) the message attached is the one sent to So we can think the message is not sent to SERVERNAME, HOSTER and EMAIL@DOMAIN are here to mask real data.

OS: Debian 7.7
Plesk version: 12.0.18 Update #46

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Plesk 11.x / Windows :: Detailed Error Messages Not Being Displayed

Dec 2, 2014

I have a Plesk 11.5 server that someone made changes to in IIS to allow web site users to turn the sending of detailed error messages on and off from a web.config file. Unfortunately now none of the sites will send detailed error messages to the browser no matter what is done. The person that made the changes to IIS did not document them properly and cannot tell me what exactly they changed. None of the obvious settings have made an effect on the problem.

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Plesk 11.x / Linux :: Over-using Resellers Won't Auto-suspend

Dec 26, 2013

Under a Reseller's resources there are 3 options for Overuse:

1) Overuse is not allowed

2) Overuse of disk space and traffic is allowed

3) Overuse is allowed (not recommended)

All 3 apply to a Reseller's subscription.

Firstly, why should we care on the policy the reseller adopts for its subscriptions? It's nothing to do with us. The Overuse option for Resellers should aply to the Reseller account. But it doesn't. We have overusing resellers that are not getting suspended when the stats run like on Plesk 9.

This is broken.

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Plesk 12.x / Linux :: Tags Used In Notification Messages

Sep 5, 2014

I am reading the plesk documentation about "Tags Used in Notification Messages". URL....It says that one can use a <password> tag which will show the user's password ("user's password for authorization in Plesk").How can Plesk show a password? I would assume all passwords are saved as hashes and not as plain text?

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Plesk 12.x / Linux :: Watchdog Messages After Migration From 11 To 12

Sep 26, 2014

After migrating to a new server and also from plesk 11 to 12 i've got two watchdog errors:

/bin/sh: /usr/local/psa/libexec/modules/watchdog/cp/clean-events: No such file or directory
/bin/sh: /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats: No such file or directory

Both files dont exist. Is it save to delete the scheduled taks or should those tasks exist?

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Plesk 12.x / Linux :: How To Install With Auto-installer CentOS

Sep 3, 2014

couldn't find any installation guide by Paralles how to install Plesk12 step by step. Found some on the internet, got the webinstaller started, but it says I should visit "" in my browser, which is just the internal IP of the server. Now I don't know what to do now, it's a fresh installed CentOS 6.5

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Plesk 11.x / Linux :: Auto Reply Sends Email To Administrator

Jun 21, 2013

when somebody send email to I'm getting that email in my mailbox (administrator email in Plesk settings).There is no CC or BCC in email recipient.I've tried to turn off the auto-reply and I'm not getting any emails.

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Plesk 11.x / Linux :: How To Auto-empty Specific Mailbox Daily

Dec 4, 2013

Is there any way to auto-delete all the messages in a specific mailbox on a specify domain on a daily basis? Using Postfix.

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Plesk 12.x / Linux :: Auto-delete Spam Folder After 30 Days

Sep 12, 2014

Mail in the spam folder is supposed to be deleted after 30 days.

I have some mail that has been in the Spam folder for 40 days. Why hasn't it been auto-deleted?

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Plesk 12.x / Linux :: Auto Enable Nginx As Default Web Server

Jan 10, 2015

how to automatically enable nginx by default for all domains/subscriptions and or even just as a whole since we do not use apache at all.

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Plesk 12.x / Linux :: Auto Updater - Failed To Solve Dependencies

Mar 27, 2015

Last night the plesk auto updater ran an update. And i was wondering if others have had the same issue?

CentOS6, RHEL5 x64 Plesk 12 Unlimited

Detecting installed product components.
Gathering information about installed license key...
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile

[Code] .....

ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.Click to expand...

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Plesk 12.x / Linux :: Limiting Outgoing Email Messages

Aug 1, 2014

Since upgrading to Plesk 12 I am experiencing a strange bug:

When enabling the limitation of outgoing email messages, is not possible to RECEIVE emails to a account that is only redirecting the email messages (to a different account which also lies on the server).

I reproduced this behavior on two different servers from which one is a complete reinstall.

The maillog will then show the following error when receiving mails to a redirecting address:

Aug 1 04:04:34 xxxxxx plesk sendmail[16709]: handlers_stderr: DATA REPLY:554:5.7.0 The message could not be sent. You are not allowed to use sendmail utility.#012REJECT
Aug 1 04:04:34 xxxxxx plesk sendmail[16709]: REJECT during call 'limit-out' handler

I can find very few information on this error message, but when disabling the limiting feature, everything works as expected.

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Plesk 11.x / Linux :: Qmail Email Messages Always In Queue

Nov 17, 2014

I have a server(godaddy) with plesk. It was all working well till 8 - 10 days ago. I didnt notice it one week later where I started receiving a lot of failed mail notices. Then on investigation, there were more then 50K spam mails in the mail queue and the mails that were supposed to be sent(registration, forgot password) were also held up in the queue. I found the source of the spam and fixed that.

Also I cleared the mail-queue. Now when I try to send out a test message, it still gets held up in the mail queue. But I can send a test mail to the same domain ( All new user registration mails are also held up and this is greatly affecting the site.

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Plesk 12.x / Linux :: Courier IMAP And Auto Deleting Trash After 7 Days

Feb 20, 2015

I'm trying to find Courier IMAP config: /etc/courier/imapd

Because i would like to edit the parameters for the trash folder (see qoute and link below)

The file on my server is not there. I did some grep and locate commands and was unable to find it.

# The following setting is optional, and causes messages from the given
# folder to be automatically deleted after the given number of days.
# IMAP_EMPTYTRASH is a comma-separated list of folder:days. The default
# setting, below, purges 7 day old messages from the Trash folder.
# Another useful setting would be:
# IMAP_EMPTYTRASH=Trash:7,Sent:30

[Code] ....

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