Plesk 12.x / Linux :: 502 Bad Gateway Since Auto Update Failed
Dec 18, 2014
It seems last night Plesk ran any update and it failed. I received an mail with a link to the log, but I cant access Plesk Panel to see the log.
When trying to access Plesk, I get "502 Bad Gateway" Message.
Inside the Log there are many errors like:
Code:
2014/12/18 15:26:51 [crit] 14416#0: *3563 connect() to unix:/var/run/sw-engine.sock failed (2: No such file or directory) while connecting to upstream, client: xxx.xxx.xxx.xxx, server: , request: "GET / HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "xxxxx:8443"
Is there any way to disable auto updates for plesk?
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Jun 19, 2015
I received the following error regarding an auto update that ran on the server.
Execution failed.
Command: ai.exe
Arguments: Array
(
[0] => --select-product-id
[1] => panel
[2] => --select-release-current
[3] => --upgrade-installed-components
)
Details: ERROR: error during prepare patch panel-12.0.18~patch51...Failed to download the package URL.... The requested URL returned error: 500 Internal Server ErrorNot all packages were installed.Please try installing packages again later. I did verify with a web browser that I can access and download the WMIMSDNSProvider.dll file specified in the update. Is this just due to a timeout and the system retries the update? If so, how can I confirm that patch 51 got applied at some point.
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Jul 21, 2014
i have plesk panel 12 ... in the last few days there was a automatically update from plesk for my strato v-server.
After this update i got the message: 502 Bad GateWay - nginx when I will connect to my plesk login ...
all websites etc works fine but i can't login ...
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Dec 4, 2014
this is my first thread because a big Problem after Plesk update from 10.2 to 12.0.8.
Always i got a bad gateway when i try to reach https://domain:8443
The only mistake i cam see is after /usr/local/psa/admin/sbin/httpdmng --reconfigure-all
is
root@xxxxxxx:~# /usr/local/psa/admin/sbin/httpdmng --reconfigure-all.
sw-engine: /usr/include/libboost-plesk-1.54.0/boost/interprocess/mapped_region.hpp:820: void boost::interprocess::mapped_region:riv_close(): Assertion `ret == 0' failed.
Aborted
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Feb 27, 2015
Today morning a logged in in plesk without problems and started Fail2Ban and closed it. Now I want logged in and get only 502 bad gateway. All Domains working fine and shell access working fine too.
What happen here? What can I do?
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Feb 4, 2015
After each Plesk auto-update FTP server don't answer anymore.
We have to restart it with this commande line : /etc/init.d/xinetd restart
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Jun 7, 2014
my plesk control panel 11.5.30 has problems running the auto update of the panel. During the upgrade, the server reboots even after an error message appears that shows the following message: Can't parse /root/parallels/products.inf3: Error reading end tag.
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Apr 19, 2014
after the update i've got many errors in plesk panel, for example:
- change webhosting settings (like password, etc)
Internal error.
ERROR: Call to a member function getWebServerFPAdminSysUser() on a non-object (Apache.php:738)
- click on server components in server manager:
ERROR: Call to a member function getWebServerPackage() on a non-object (class.ServiceControl.php:76)
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Sep 11, 2014
OS : centos 6.5 2.6.32-431.23.3.el6.x86_64 actual plesk version 12.0.18 after auto-update google authentication and 3other extensions were enabled and now google authentication isn't in the list of installed extensions and not functioning i was able to login as before without google authentication but when I wanted to reinstall the extension catalog shows a empty screen I have ran /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components & /usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair no luck where to look or to reinstall the extention catalog ?
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Dec 26, 2014
I have a message of failure during autoupdate of my plesk ...
The logs are.
Code:
Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[Code] ....
ERROR: Installation will not continue
Not all packages were installed.
Please, contact product technical support.
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Mar 27, 2015
Last night the plesk auto updater ran an update. And i was wondering if others have had the same issue?
CentOS6, RHEL5 x64 Plesk 12 Unlimited
Detecting installed product components.
Gathering information about installed license key...
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
[Code] .....
ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.Click to expand...
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Dec 5, 2014
When I logged in today I saw this message:"Failed to update Plesk. To solve this problem, you can send the update log to Parallels support. View the update logs (Dec 5, 2014). Copy the logs to your computer before you close this message. To close this message, click here." Here is the error log - how do I fix this issue:
Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)
Details: Doing restart of Parallels Installer...
File downloading products.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
File downloading versions.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
[code].....
Not all packages were installed.Please resolve this issue and try installing the packages again.
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May 22, 2014
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
11.5.30 Update #44, Ubuntu precise 64bit
PROBLEM DESCRIPTION
Upgrade fails with message: Failed to update Panel.you can send the update log to Parallels support. View the update logs (May 22, 2014). Copy the logs to your computer before you close this message.
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Jul 10, 2015
i have an email saying that Plesk has failed to update:Failed to update Plesk. To solve this problem, you can send the update log to Parallels support.
OS: Ubuntu 14.04.2 LTS
Plesk version: 12.0.18 Update #53 , last updated at July 7, 2015 06:30 AM. uRL...
It looks like something with Bind9 failed, however i'm not totally sure. I have DNS installed, however its not used. It had to be installed to generate the domain keys for email authentication.My sites still work, however it looks like the DNS option is no long present in Plesk.ow to proceed with the update?
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Aug 4, 2014
I have Parallels Plesk Panel v.11.5.30 on CentOS (Linux version 2.6.32-431.3.1.el6.x86_64) and I get error message whenever Plesk tries autoupdates.
Problem started to appear just after I updated server with atomicorpURL....When I try to update manually through console (yum update) I get following error:
Code:
warning: rpmts_HdrFromFdno: Header V3 RSA/SHA1 Signature, key ID 4520afa9: NOKEY
Retrieving key from file:///etc/pki/rpm-gpg/RPM-GPG-KEY.art.txt
The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository.When I try to update any component manually through panel I get following error (This is for Apache web server support):
Code:
Installation started in background
Loaded plugins: fastestmirror, priorities
Loading mirror speeds from cached hostfile
* atomic: www7.atomicorp.com
* base: mirror.checkdomain.de
* extras: mirror.checkdomain.de
* updates: mirror.checkdomain.de
[code]....
Fatal error during packages installation: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository.YumBaseError: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository. Error: Failed to run the Yum utility.The Yum utility failed to install the required packages.Attention! Your software might be inoperable.
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May 5, 2015
Ive the problem that i must update my Plesk manual, after Server-Restart i become this Error:
ERROR: Zend_Db_Adapter_Exception: SQLSTATE[HY000] [1045] Access denied for user 'admin'@'localhost' (using password: YES) (Abstract.php:144)
I tried this: URL....Ive got a Linux V-Server from Strato!
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Jun 30, 2014
I upgraded to Plesk 12 and now i tried to update with autoinstaller, but i get this errors:
Code:
WARNING: The following packages cannot be authenticated!
pp12.0.18-bootstrapper
Authentication warning overridden.
Err URL 404 Not Found
Failed to fetch URL 404 Not Found
E: Unable to fetch some archives, maybe run apt-get update or try with --fix-missing?
Synchronizing the Debian APT package index files...
ERROR: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Please, contact product technical support.
I tried with apt-get but there is no update available.
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Sep 16, 2014
I update my plesk 11,5 to 12.And I activate (limit control for smtp)After this action the email forwarding fails in all domains of plesk.This is the mail system at host fsyc.org. You can delete your own text from the attached returned message.
Reporting-MTA: dns; fsyc.org
X-Postfix-Queue-ID: 5B51E2E800BC
X-Postfix-Sender: rfc822; rbuila@robertobuil.com
Arrival-Date: Tue, 16 Sep 2014 14:21:10 +0200 (CEST)
[code].....
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Sep 26, 2014
Since the update from 11.5 to 12 working Horde login no longer, IMAP works otherwise perfect.
psa-horde.log:
ERR: HORDE [horde] FAILED LOGIN for info@xydomain.tld (info@xydomain.tld) [xx.xx.xx.xx] to horde [pid 20347 on line 216 of "/usr/share/psa-horde/login.php"]
xx.xx.xx.xx = Server-IP
Message from the Horde:
Login failed.
(Email / password are of course correct)
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Feb 10, 2015
I'm using Plesk 11 in a Ubuntu 12.04 Linux environment on a remote dedicated server. I am NOT trying to upgrade to Plesk 12. But, every time I log onto the panel, I get the error message shown on the subject line. Afterward, it says, "To solve this problem, send an update log to Parallels support." I have the update log ... but "where" to send it. Is there an email address? A webpage?
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Aug 13, 2014
We have over 50 WordPress installations with us on the server. Everything works very well. Only a WordPress there are problems. For automatic updates, we receive only:
Code:
Decoding failed: Syntax error
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Oct 28, 2014
I'm getting the following alert in my Plesk 11.5 panel :
1) Failed to update Panel. To solve this problem, you can send the update log to Parallels support. View the update logs (Oct 27, 2014). View the update logs (Oct 28, 2014). Copy the logs to your computer before you close this message. To close this message, click here.
2) Installation or upgrade failed. For more information, log in as root to the server over SSH and view the file /tmp/plesk_11.5.30_installation.log. To remove this notice, remove the file /var/lock/parallels-panel-upgrade-failure.flag from the server. Repair the failed upgrade or installation.
----------------------------
here the final part of the update log:
----
===> Cumulative APS controller database (apsc) upgrade has been started.
===> Upgrade of APS controller database has been completed.
===> Cumulative Plesk database upgrade (revertable stage) has been started.
[Code]....
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Nov 18, 2014
For some time now the Autoinstaller fails and the Plesk control panel becomes inoperable until I run the stop and then start command for the plesk control panel. Looking at the error log: autoinstaller3.log I see the following output:
WARNING: Third-party Yum repository 'atomic' is enabled, installation may fail.
Since you use one or more 3rd-party repos (say, atomic), be careful when installing different package versions from different repos as this may lead to installation failures. For example, you may encounter a problem if you first install PHP from a 3rd-party repo and then upgrade it using the Parallels repo. To avoid such situations, install and upgdare packages from the same repo.
Traceback (most recent call last):
File "/usr/local/psa/bin/yum_install", line 194, in <module>
main()
File "/usr/local/psa/bin/yum_install", line 189, in main
[code]....
The Yum utility failed to install the required packages.Attention! Your software might be inoperable.contact product technical support.Click to expand...
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Feb 19, 2014
I've tried to upgrade directly via Plesk Panel under Add or Remove Components but I get:
ERR_SSL_PROTOCOL_ERRORClick to expand...
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Oct 30, 2014
Today at 12.50 pm my (ubuntu 14.04.1 LTS) server running plesk 12.0.18 suddenly stopped serving websites. Any attempts to access a webpage on any vhost returned the 502 bad gateway using Nginx error messsage.When I looked at the nginx logs, I found messages like:
2014/10/30 14:48:00 [error] 3099#0: *101 connect() failed (111:
Connection refused) while connecting to upstream, client: m.m.m.m, server: , request: "GET /server-status HTTP/1.0", upstream: URL....
Restarting apache & nginx (/etc/init.d/apache2 restart & /etc/init.d/nginx restart) made no difference and I had to reboot to restore http access.
Strangely if I browsed with port 7080 specified (i.e. http://n.n.n.n:7080), this worked fine for all vhosts, so apache (which I believe is listening on this port while nginx listens on port 80) is working fine - nginx is just not able to pass stuff to it?
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Jun 17, 2015
this is a fresh Plesk 12 installation on a Dedicated Server, on Debian 6. I haven't installed a License key yet.When i tried to run MIgration Manager, the loading was taking forever. Also, when i try to enter Webserver Configurations Troubleshooter, i get 502 Bad Gateway nginx error.In the /var/log/sw-cp-server/error_log i get this error:
Code:
2015/06/17 11:42:47 [error] 3918#0: *52 recv() failed (104: Connection reset by peer) while reading response header from upstream, client: A.B.C.D, server: , request: "GET /modules/configurations-troubleshooter/index.php/index/list HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "X.X.X.X:8443", referrer: "https://X.X.X.X:8443/admin/module/list?context=modules"
When i try to insert a Plesk License, i also get this error:
Code:
2015/06/17 10:29:17 [error] 5643#0: *81 recv() failed (104: Connection reset by peer) while reading response header from upstream, client: A.B.C.D., server: , request: "POST /server/
key_upload.php HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "X.X.X.X:8443", referrer: "https://X.X.X.X:8443/server/key_upload.php"
I followed this KB article 118757 but no luck. Also, the server resources are at the lowest usage and there is >2 TB disk space available.
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Jun 23, 2015
We have a problem with a magento website. Often (perhaps when we use administration), we have the message "502 Bad Gateway nginx".
We have added server instructions in Plesk Nginx:
proxy_buffers 16 16k;
proxy_buffer_size 32k;
fastcgi_buffer_size 32k;
fastcgi_buffers 16 12k;
But we have still the problem.
We have tried :
[URL] ....
And
[URL] ....
Without results...
The log file say:
[client x.x.x.x] client denied by server configuration: /var/www/vhosts/domain.com/httpdocs/app/etc/local.xml
x.x.x.x is the website IP.
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Jul 2, 2014
When i open the page i get the error: "502 Bad Gateway"with strace i get the following error:
Code:
connect(14, {sa_family=AF_FILE, path="/var/run/mysqld/mysqld.sock"}, 110) = 0
setsockopt(14, SOL_IP, IP_TOS, [8], 4) = -1 EOPNOTSUPP (Operation not supported)
setsockopt(14, SOL_SOCKET, SO_KEEPALIVE, [1], 4) = 0
System: Debian 7.5
Mysql: 5.6.19
Plesk: 12.0.18
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Aug 18, 2014
I have upgraded from 10 to 12 and now I have "502 Bad Gateway nginx" error. I have atached logas..
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Sep 27, 2014
After upgrading (i know, i should not do this) from Squeeze to Wheezy i have got a problem with subscriptions.Plesk seems to work, but whein i want do manage a domain/hosting. i just see 502 Bad Gateway nginxClick to expand...
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Jan 14, 2015
I have a server with the latest version of plesk and centos.
The main site is Articoli Promozionali
Until now kept on the server active both apache and nginx.
Tonight I tried to disable apache leaving only nginx.
That raises the error: 502 bad gateway NGINX at all sites on that server.
To use nginx i need to keep active apache?
What can cause that error?
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