Plesk 12.x / Linux :: FTP Don't Answer After Auto-update

Feb 4, 2015

After each Plesk auto-update FTP server don't answer anymore.

We have to restart it with this commande line : /etc/init.d/xinetd restart

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Plesk 11.x / Linux :: Running Auto Update Of Panel

Jun 7, 2014

my plesk control panel 11.5.30 has problems running the auto update of the panel. During the upgrade, the server reboots even after an error message appears that shows the following message: Can't parse /root/parallels/products.inf3: Error reading end tag.

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Plesk 11.x / Linux :: Error Messages After Auto Update 11.5.30

Apr 19, 2014

after the update i've got many errors in plesk panel, for example:

- change webhosting settings (like password, etc)

Internal error.
ERROR: Call to a member function getWebServerFPAdminSysUser() on a non-object (Apache.php:738)

- click on server components in server manager:

ERROR: Call to a member function getWebServerPackage() on a non-object (class.ServiceControl.php:76)

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Plesk 12.x / Linux :: 502 Bad Gateway Since Auto Update Failed

Dec 18, 2014

It seems last night Plesk ran any update and it failed. I received an mail with a link to the log, but I cant access Plesk Panel to see the log.

When trying to access Plesk, I get "502 Bad Gateway" Message.

Inside the Log there are many errors like:

Code:

2014/12/18 15:26:51 [crit] 14416#0: *3563 connect() to unix:/var/run/sw-engine.sock failed (2: No such file or directory) while connecting to upstream, client: xxx.xxx.xxx.xxx, server: , request: "GET / HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "xxxxx:8443"

Is there any way to disable auto updates for plesk?

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Plesk 12.x / Linux :: Extensions Catalog Not Visible After Auto-update To 12.0.18

Sep 11, 2014

OS : centos 6.5 2.6.32-431.23.3.el6.x86_64 actual plesk version 12.0.18 after auto-update google authentication and 3other extensions were enabled and now google authentication isn't in the list of installed extensions and not functioning i was able to login as before without google authentication but when I wanted to reinstall the extension catalog shows a empty screen I have ran /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components & /usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair no luck where to look or to reinstall the extention catalog ?

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Plesk 12.x / Linux :: Parallels Installer - Failure During Auto Update

Dec 26, 2014

I have a message of failure during autoupdate of my plesk ...

The logs are.

Code:

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class

[Code] ....

ERROR: Installation will not continue
Not all packages were installed.
Please, contact product technical support.

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Plesk 12.x / Windows :: Auto Update Failed

Jun 19, 2015

I received the following error regarding an auto update that ran on the server.

Execution failed.
Command: ai.exe
Arguments: Array
(
[0] => --select-product-id
[1] => panel
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: ERROR: error during prepare patch panel-12.0.18~patch51...Failed to download the package URL.... The requested URL returned error: 500 Internal Server ErrorNot all packages were installed.Please try installing packages again later. I did verify with a web browser that I can access and download the WMIMSDNSProvider.dll file specified in the update. Is this just due to a timeout and the system retries the update? If so, how can I confirm that patch 51 got applied at some point.

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Plesk 11.x / Linux :: DNS Firewall - No IPV6 Answer To ICMP Requests

Nov 9, 2012

I've discovered an annoying problem in Plesk 11.

When you register a .fr domain name, you need to have a Success ZoneCheck at [URL] ....

The test fail because the server didn't answer to ICMP IPv6 requests.

Error: The server does not listen to or does not answer in UDP on the port 53 (on the IpV6)

My question is: How to open port 53 on IPv6 for ICMP requests ?

This is functional with IPv4 But not IPv6.

There are some rules in the Plesk Firewall, but it seems not working at all.

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Plesk 12.x / Linux :: Postfix CPU Usage Increases Then Postfix Doesn't Answer

Jul 2, 2014

My issue started ince a couple of months seemed to increase with update to Plesk 12.0 (though I can't guarantee it).I am using Centos 6.5, all updated. What happens is that postfix usage starts to increase without any apparent reason (during week-ends for example). Then postfix is not responding anymore.

Code:
top - 13:27:13 up 3 days, 18:44, 0 users, load average: 0.73, 0.33, 0.32
Tasks: 238 total, 2 running, 236 sleeping, 0 stopped, 0 zombie
Cpu(s): 0.3%us, 0.6%sy, 0.1%ni, 98.7%id, 0.3%wa, 0.0%hi, 0.0%si, 0.0%st
Mem: 32917292k total, 8982212k used, 23935080k free, 1899416k buffers
Swap: 1046520k total, 0k used, 1046520k free, 4905884k cached

[code]....

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Plesk 11.x / Linux :: Over-using Resellers Won't Auto-suspend

Dec 26, 2013

Under a Reseller's resources there are 3 options for Overuse:

1) Overuse is not allowed

2) Overuse of disk space and traffic is allowed

3) Overuse is allowed (not recommended)

All 3 apply to a Reseller's subscription.

Firstly, why should we care on the policy the reseller adopts for its subscriptions? It's nothing to do with us. The Overuse option for Resellers should aply to the Reseller account. But it doesn't. We have overusing resellers that are not getting suspended when the stats run like on Plesk 9.

This is broken.

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Plesk 12.x / Linux :: Auto-installer GPG Error

Apr 11, 2015

I had been wondering why I wasn't getting MU#42 of Plesk 12.0.18 on Ubuntu 14.04.2 LTS (and 12), and I noticed this when running apt-get update (just after running autoinstaller from UI)...

Reading package lists... Done

W: GPG error: http://autoinstall.plesk.com trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 22738D6AF741DEBClick to expand...

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Plesk 12.x / Linux :: How To Install With Auto-installer CentOS

Sep 3, 2014

couldn't find any installation guide by Paralles how to install Plesk12 step by step. Found some on the internet, got the webinstaller started, but it says I should visit "192.168.0.100:8447" in my browser, which is just the internal IP of the server. Now I don't know what to do now, it's a fresh installed CentOS 6.5

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Plesk 11.x / Linux :: Auto Reply Sends Email To Administrator

Jun 21, 2013

when somebody send email to hisname@hisdomain.com I'm getting that email in my mailbox (administrator email in Plesk settings).There is no CC or BCC in email recipient.I've tried to turn off the auto-reply and I'm not getting any emails.

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Plesk 11.x / Linux :: How To Auto-empty Specific Mailbox Daily

Dec 4, 2013

Is there any way to auto-delete all the messages in a specific mailbox on a specify domain on a daily basis? Using Postfix.

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Plesk 12.x / Linux :: Auto-delete Spam Folder After 30 Days

Sep 12, 2014

Mail in the spam folder is supposed to be deleted after 30 days.

I have some mail that has been in the Spam folder for 40 days. Why hasn't it been auto-deleted?

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Plesk 12.x / Linux :: Auto Enable Nginx As Default Web Server

Jan 10, 2015

how to automatically enable nginx by default for all domains/subscriptions and or even just as a whole since we do not use apache at all.

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Plesk 12.x / Linux :: Auto Updater - Failed To Solve Dependencies

Mar 27, 2015

Last night the plesk auto updater ran an update. And i was wondering if others have had the same issue?

CentOS6, RHEL5 x64 Plesk 12 Unlimited

Detecting installed product components.
Gathering information about installed license key...
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile

[Code] .....

ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.Click to expand...

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Plesk 12.x / Linux :: Courier IMAP And Auto Deleting Trash After 7 Days

Feb 20, 2015

I'm trying to find Courier IMAP config: /etc/courier/imapd

Because i would like to edit the parameters for the trash folder (see qoute and link below)

The file on my server is not there. I did some grep and locate commands and was unable to find it.

##NAME: IMAP_EMPTYTRASH:0
#
# The following setting is optional, and causes messages from the given
# folder to be automatically deleted after the given number of days.
# IMAP_EMPTYTRASH is a comma-separated list of folder:days. The default
# setting, below, purges 7 day old messages from the Trash folder.
# Another useful setting would be:
#
# IMAP_EMPTYTRASH=Trash:7,Sent:30

[Code] ....

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Plesk 12.x / Linux :: Auto Deleting The Mails From Trash Folder And Junk - Dovecot

Jul 4, 2015

I use for my client the webmail Roundcube.. How to I set for Auto Deleting The Mails From Trash Folder and Junk with mail server Dovecot after 30 days?

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Plesk 12.x / Linux :: SSL Error During Key Update

Oct 6, 2014

Whenever I try to update the Plesk key via webinterface I receive the following error:

Unable to connect to license server [URL] ....

cURL error description: Problem with the SSL CA cert (path? access rights?)(77)

Checking via command line shows that the SSL certificate of ka.parallels.com on port 5224 is expired in 2004 (!)

As it worked until today, why the SSL cert check fails now?

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Plesk 12.x / Linux :: How To Update Debian

Jun 24, 2015

Is it possible through Plesk Linux version on the root servers to update?If not and you will update the Debian itself, you have to note something? What should you back up before everything to make Plesk is working again? Is a complete reinstallation is required?

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Plesk 11.x / Linux :: How To Update Nginx

May 12, 2014

My current version of nginx in plesk 11.5.44 is 1.5.0 and i would like to update it to the latest stable version which is 1.6.0. However, i cannot seem to manage to do so. I tried with yum update nginx but i receive Package(s) nginx available, but not installed.

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Plesk 12.x / Linux :: No Any SSH Access After Update

Jul 3, 2014

After updating from Plesk 10 to Plesk 12 I have lost ssh access for all users (service is not running).

While I select ssh connection I still receive an error:

---------------------------
PuTTY Fatal Error
---------------------------
Server unexpectedly closed network connection
---------------------------
OK
---------------------------Click to expand...

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Plesk 11.x / Linux :: Panel Won't Update

Jul 25, 2014

I want to upgrade to Plesk 12, but want to make sure current version of 11.5.30 is working properly.Whenever Plesk tried to update I get the following error.Installing packages

Loaded plugins: fastestmirror, priorities, refresh-packagekit
Loading mirror speeds from cached hostfile
* atomic: www5.atomicorp.com
* epel: mirror.compevo.com
437 packages excluded due to repository priority protections

[code]....

Fatal error during packages installation: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository. YumBaseError: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package. Check that the correct key URLs are configured for this repository.

ERROR: Failed to run the Yum utility.The Yum utility failed to install the required packages.

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Plesk 12.x / Linux :: Cannot Login After Update From 11.x To 12.0.18

Jun 26, 2014

I have VPS Server with Parallels Plesk 11.5.30 (64 bits) on OVH.ORG..Today i do Update to newest version via https://MY-IP:8447

Code: [URL] .....

Now i cant login to my server: [URL] ....

How can i repair it. I dont wanna install again Plesk Panel becouse i have a lot of configuration and email adress.All components like Apache Mysql, ftp works good, but i cant only login.

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Plesk 12.x / Linux :: Update Php Version?

Jan 10, 2015

I've tried a few times to update php on my server from version 5.3 to the latest 5.5 however it keeps conflicting with apache2 that's installed and I ended up having to re-install everything as I accidentally deleted Plesk attempting to fix it.

Ideally I'd rather just run nginx with php-fpm without apache but it's not as straightforward anymore with plesk and how to go about updating PHP?

I've got a clean install of Parallels Plesk v12.0.18_build1200140606.15 running on Ubuntu 12.04.2 LTS.

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Plesk 12.x / Linux :: Update Destroys DNS - Can't Log In Anymore

Feb 25, 2015

Symptoms are that two of my domains are not resolved anymore, one of which is my mail, the other the plesk default. So even I try to login by ip, it bounces to the default name and that does not resolve.

This probably happened yesterday morning and i see an autoupdate log, so i can't think what else would cause this out of the blue, since i am on holiday and have not touched the server for three weeks.

The log doesn't really have errors, just one warning i saw, about packages not beeing updated, using old ones. But that was only passenger, so ok i guess. The log is rather big and so i didn't read it all. It ends by saying patch for 12.0.18 will not be applied and errors in apt-get update, that i mentioned.

The domains were set up like many others that still work, as masters.

I can log in as root, so if i could just let me log in by ip again.

Linux auringostaitaan.fi 3.2.0-4-amd64 #1 SMP Debian 3.2.63-2+deb7u1 x86_64

>plesk version
Product version: 12.0.18 Update #36
Update date: 2015/02/21 07:05
Build date: 2015/01/26 15:00
Build target: Debian 7.0
Revision: 333059
Architecture: 64-bit
Wrapper version: 1.1

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Plesk 12.x / Linux :: Internal Statistics Don't Update

Jun 29, 2015

we have a problem with internal statistics in one of our servers with plesk, statistics don't update, trying command line at server with "/usr/local/psa/ admin/sbin/statistics --calculate-one --domain-name=domain.tld" we have this result:

[2015-06-29 11:17:23] ERR [util_exec] proc_close() failed

WARNING during statistics_collector execution: : statistics[22087]: Statistics info parsing error: Number value is out of range for expected type. Error occured at offset 856, character '9'.

[2015-06-29 11:17:29] ERR [statistics[22087]: Statistics info parsing error: Number value is out of range for expected type. Error occured at offset 856, character '9'.] ERROR during statistics_collector execution:

We can update some domains from command line, but others fail and cron dont update any, maybe if one fail the cron command stop working?

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Plesk 12.x / Linux :: ERROR IP Nginx After UPDATE

Mar 18, 2015

how is it possible that after an update my main site is down? This site: www.orderhosting.it has plesk Panel and I have 20 sites. They work perfectly but my main site is off. I think there is an error in the configuration because:

[root@orderhosting ~]# grep -r 199.99.36.73 /etc/nginx/
[root@orderhosting ~]#

This is strange.Error log does not report any errors, only this: [warn] RSA server certificate CommonName (CN) `Parallels Panel' does NOT match server name!?

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Plesk 12.x / Linux :: Autoinstaller - Failed To Update

Dec 5, 2014

When I logged in today I saw this message:"Failed to update Plesk. To solve this problem, you can send the update log to Parallels support. View the update logs (Dec 5, 2014). Copy the logs to your computer before you close this message. To close this message, click here." Here is the error log - how do I fix this issue:

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)

Details: Doing restart of Parallels Installer...
File downloading products.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
File downloading versions.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...

[code].....

Not all packages were installed.Please resolve this issue and try installing the packages again.

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Plesk 12.x / Linux :: Duplicate Emails After Update To 12.0.18

Jul 17, 2014

After updating our server from plesk 11.5.30 to 12.0.18, one of our subscribers is receiving duplicate emails, a varying number anywhere between 5-15 of the same message!

Running plesk 12.0.18 on a CentOS 6.4 Cloud Server

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