Plesk 12.x / Linux :: Extensions Catalog Not Visible After Auto-update To 12.0.18

Sep 11, 2014

OS : centos 6.5 2.6.32-431.23.3.el6.x86_64 actual plesk version 12.0.18 after auto-update google authentication and 3other extensions were enabled and now google authentication isn't in the list of installed extensions and not functioning i was able to login as before without google authentication but when I wanted to reinstall the extension catalog shows a empty screen I have ran /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components & /usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/ repair no luck where to look or to reinstall the extention catalog ?

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Plesk 12.x / Linux :: FTP Don't Answer After Auto-update

Feb 4, 2015

After each Plesk auto-update FTP server don't answer anymore.

We have to restart it with this commande line : /etc/init.d/xinetd restart

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Plesk 11.x / Linux :: Running Auto Update Of Panel

Jun 7, 2014

my plesk control panel 11.5.30 has problems running the auto update of the panel. During the upgrade, the server reboots even after an error message appears that shows the following message: Can't parse /root/parallels/products.inf3: Error reading end tag.

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Plesk 11.x / Linux :: Error Messages After Auto Update 11.5.30

Apr 19, 2014

after the update i've got many errors in plesk panel, for example:

- change webhosting settings (like password, etc)

Internal error.
ERROR: Call to a member function getWebServerFPAdminSysUser() on a non-object (Apache.php:738)

- click on server components in server manager:

ERROR: Call to a member function getWebServerPackage() on a non-object (class.ServiceControl.php:76)

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Plesk 12.x / Linux :: 502 Bad Gateway Since Auto Update Failed

Dec 18, 2014

It seems last night Plesk ran any update and it failed. I received an mail with a link to the log, but I cant access Plesk Panel to see the log.

When trying to access Plesk, I get "502 Bad Gateway" Message.

Inside the Log there are many errors like:


2014/12/18 15:26:51 [crit] 14416#0: *3563 connect() to unix:/var/run/sw-engine.sock failed (2: No such file or directory) while connecting to upstream, client:, server: , request: "GET / HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "xxxxx:8443"

Is there any way to disable auto updates for plesk?

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Plesk 12.x / Linux :: Parallels Installer - Failure During Auto Update

Dec 26, 2014

I have a message of failure during autoupdate of my plesk ...

The logs are.


Execution failed.
Command: autoinstaller
Arguments: Array
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class

[Code] ....

ERROR: Installation will not continue
Not all packages were installed.
Please, contact product technical support.

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Plesk 11.x / Linux :: Page Not Visible After Uploading By FTP

May 11, 2014

I add my site via ftp file to httpdocs but still appears in the default message domain parallels, I've made sure all correct indext.html and others, not to do.

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Plesk 12.x / Windows :: Auto Update Failed

Jun 19, 2015

I received the following error regarding an auto update that ran on the server.

Execution failed.
Command: ai.exe
Arguments: Array
[0] => --select-product-id
[1] => panel
[2] => --select-release-current
[3] => --upgrade-installed-components

Details: ERROR: error during prepare patch panel-12.0.18~patch51...Failed to download the package URL.... The requested URL returned error: 500 Internal Server ErrorNot all packages were installed.Please try installing packages again later. I did verify with a web browser that I can access and download the WMIMSDNSProvider.dll file specified in the update. Is this just due to a timeout and the system retries the update? If so, how can I confirm that patch 51 got applied at some point.

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Plesk 11.x / Linux :: APS Catalog Error - Unable To Parse ATOM Content

Jan 23, 2014

I am getting the following error in Plesk, on the Applications page:

"APS Catalog error: Unable to parse the ATOM content. DOMDocument::loadXML(): Opening and ending tag mismatch: hr line 5 and body in Entity, line: 6"

Clearing cache (as advised here: [URL] ....) - does not work, unfortunately.

As I noticed, the error started to occur right after Plesk was updated to v11.5.30_build115130819.13

Found this error in files:

/opt/psa/var/cache# vi d3b08b981b493e5687c45518970bc225-1024-0.cache

[Code] ....

In my browser, the API catalog URL gives the same "502 Bad Gateway" error: [URL] ....

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Plesk 12.x / Linux :: Can't Install Or Remove Extensions After Upgrade

Sep 10, 2014

We can't install or remove any extension after upgrade to Plesk 12.0.8 from 11.5. When we go to Extensions Management > Add Extension for uploading a new extension, we are only allowed to use .deb and .zip. Before we had rpm and zip. This upgrade has been done on a Linux Server with CentOS installed (rpm based). How can we change the allowed extension for uploading an rpm file?

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Plesk 11.x / Linux :: Multiple PHP Versions - How To Install Extensions

May 27, 2014

I have installed PHP5.5.12 as the secondary php version. The primary version (installed with plesk) is php5.4 .

Now when I try to install extensions, every time they are installing to the primary version.

How can I install extensions special for the other version?

I have Debian 7 x64 and parallels plesk 11.5

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Plesk 11.x / Linux :: Over-using Resellers Won't Auto-suspend

Dec 26, 2013

Under a Reseller's resources there are 3 options for Overuse:

1) Overuse is not allowed

2) Overuse of disk space and traffic is allowed

3) Overuse is allowed (not recommended)

All 3 apply to a Reseller's subscription.

Firstly, why should we care on the policy the reseller adopts for its subscriptions? It's nothing to do with us. The Overuse option for Resellers should aply to the Reseller account. But it doesn't. We have overusing resellers that are not getting suspended when the stats run like on Plesk 9.

This is broken.

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Plesk 12.x / Linux :: Auto-installer GPG Error

Apr 11, 2015

I had been wondering why I wasn't getting MU#42 of Plesk 12.0.18 on Ubuntu 14.04.2 LTS (and 12), and I noticed this when running apt-get update (just after running autoinstaller from UI)...

Reading package lists... Done

W: GPG error: trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 22738D6AF741DEBClick to expand...

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Plesk 12.x / Linux :: How To Install With Auto-installer CentOS

Sep 3, 2014

couldn't find any installation guide by Paralles how to install Plesk12 step by step. Found some on the internet, got the webinstaller started, but it says I should visit "" in my browser, which is just the internal IP of the server. Now I don't know what to do now, it's a fresh installed CentOS 6.5

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Plesk Automation :: Restrict What Applications From Catalog Can Be Used For Each Server?

Mar 28, 2013

In PPA is there a way to restrict what applications from the application catalog can be used for each server? Right now I have a hosting node that can install anything from the application catalog, but I can't find anywhere in PPA to specify what is available and what isn't. If I go to APS Applications and My Apps, Add App, and select "Select an app from Application Catalog", firstly no matter which browser I use, the OK/Cancel buttons disappear. I have to open the frame in its own tab to be able to use this properly. But even if I select an app and choose not to make it available, it can still be added from the customer's hosting panel. In Plesk 11 I can choose which applications are available to the customers. I can't find how to do the same thing in PPA.

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Plesk 11.x / Linux :: Auto Reply Sends Email To Administrator

Jun 21, 2013

when somebody send email to I'm getting that email in my mailbox (administrator email in Plesk settings).There is no CC or BCC in email recipient.I've tried to turn off the auto-reply and I'm not getting any emails.

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Plesk 11.x / Linux :: How To Auto-empty Specific Mailbox Daily

Dec 4, 2013

Is there any way to auto-delete all the messages in a specific mailbox on a specify domain on a daily basis? Using Postfix.

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Plesk 12.x / Linux :: Auto-delete Spam Folder After 30 Days

Sep 12, 2014

Mail in the spam folder is supposed to be deleted after 30 days.

I have some mail that has been in the Spam folder for 40 days. Why hasn't it been auto-deleted?

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Plesk 12.x / Linux :: Auto Enable Nginx As Default Web Server

Jan 10, 2015

how to automatically enable nginx by default for all domains/subscriptions and or even just as a whole since we do not use apache at all.

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Plesk 12.x / Linux :: Auto Updater - Failed To Solve Dependencies

Mar 27, 2015

Last night the plesk auto updater ran an update. And i was wondering if others have had the same issue?

CentOS6, RHEL5 x64 Plesk 12 Unlimited

Detecting installed product components.
Gathering information about installed license key...
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile

[Code] .....

ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.Click to expand...

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Plesk 11.x / Windows :: APS Catalog Error - Couldn't Connect To Host

Nov 20, 2013

APS Catalog gets no contact with the server...

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Plesk Automation :: Unable To Download Wordpress From APS Applications Catalog

Sep 20, 2013

From PPA im not able to download wordpress, i can see the download bar but seems that there's some problem to download the package.... why? Which logs i have to check ?

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Plesk 12.x / Linux :: Courier IMAP And Auto Deleting Trash After 7 Days

Feb 20, 2015

I'm trying to find Courier IMAP config: /etc/courier/imapd

Because i would like to edit the parameters for the trash folder (see qoute and link below)

The file on my server is not there. I did some grep and locate commands and was unable to find it.

# The following setting is optional, and causes messages from the given
# folder to be automatically deleted after the given number of days.
# IMAP_EMPTYTRASH is a comma-separated list of folder:days. The default
# setting, below, purges 7 day old messages from the Trash folder.
# Another useful setting would be:
# IMAP_EMPTYTRASH=Trash:7,Sent:30

[Code] ....

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Plesk 11.x / Windows :: Secure Your Sites Button Not Visible

Jan 27, 2014

On windows 2008 server with Plesk 11.5, the Secure your Sites option is not displayed. In addition unable to share SSL certificates across many sites with shared IP address.

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Plesk 12.x / Windows :: MS SQL Servers Are Not Visible In Parallels Panel

Jun 27, 2015

I have the problem described here: [URL]

But my Plesk's license allows to use MS SQL Servers.

This began to happen after upgrading Plesk 11 to 12.

In psa Database, in DatabaseServers table it appears. If I delete and add back into Plesk, it shows me no error, but neither added to the database servers.

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Plesk 12.x / Linux :: Auto Deleting The Mails From Trash Folder And Junk - Dovecot

Jul 4, 2015

I use for my client the webmail Roundcube.. How to I set for Auto Deleting The Mails From Trash Folder and Junk with mail server Dovecot after 30 days?

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Plesk Automation :: Local Server Visible When Adding New MySQL Database

Mar 27, 2014

Somehow when customers add a new MySQL database they can select a Local MySQL server. It turns out this is the MySQL instance running on the CP server, can I somehow hide this server from the list?

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Plesk 12.x / Linux :: SSL Error During Key Update

Oct 6, 2014

Whenever I try to update the Plesk key via webinterface I receive the following error:

Unable to connect to license server [URL] ....

cURL error description: Problem with the SSL CA cert (path? access rights?)(77)

Checking via command line shows that the SSL certificate of on port 5224 is expired in 2004 (!)

As it worked until today, why the SSL cert check fails now?

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Plesk 12.x / Linux :: How To Update Debian

Jun 24, 2015

Is it possible through Plesk Linux version on the root servers to update?If not and you will update the Debian itself, you have to note something? What should you back up before everything to make Plesk is working again? Is a complete reinstallation is required?

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Plesk 11.x / Linux :: How To Update Nginx

May 12, 2014

My current version of nginx in plesk 11.5.44 is 1.5.0 and i would like to update it to the latest stable version which is 1.6.0. However, i cannot seem to manage to do so. I tried with yum update nginx but i receive Package(s) nginx available, but not installed.

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