Plesk 12.x / Windows :: Auto Update Failed

Jun 19, 2015

I received the following error regarding an auto update that ran on the server.

Execution failed.
Command: ai.exe
Arguments: Array
(
[0] => --select-product-id
[1] => panel
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: ERROR: error during prepare patch panel-12.0.18~patch51...Failed to download the package URL.... The requested URL returned error: 500 Internal Server ErrorNot all packages were installed.Please try installing packages again later. I did verify with a web browser that I can access and download the WMIMSDNSProvider.dll file specified in the update. Is this just due to a timeout and the system retries the update? If so, how can I confirm that patch 51 got applied at some point.

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Plesk 12.x / Linux :: 502 Bad Gateway Since Auto Update Failed

Dec 18, 2014

It seems last night Plesk ran any update and it failed. I received an mail with a link to the log, but I cant access Plesk Panel to see the log.

When trying to access Plesk, I get "502 Bad Gateway" Message.

Inside the Log there are many errors like:

Code:

2014/12/18 15:26:51 [crit] 14416#0: *3563 connect() to unix:/var/run/sw-engine.sock failed (2: No such file or directory) while connecting to upstream, client: xxx.xxx.xxx.xxx, server: , request: "GET / HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "xxxxx:8443"

Is there any way to disable auto updates for plesk?

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Plesk 11.x / Windows :: Update Failed 11.5.30?

Feb 19, 2014

I've tried to upgrade directly via Plesk Panel under Add or Remove Components but I get:

ERR_SSL_PROTOCOL_ERRORClick to expand...

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Plesk 11.x / Windows :: Parallels - Input String Was Not In Correct Format / Failed To Update RRD Database

Sep 24, 2013

Every day we get a couple off Parallels.Diagnostics.RRD.RrdStorageProvider errors:

Parallels.Diagnostics.RRD.RrdStorageProvider - <log4net.Error>Exception during StringFormat: Input string was not in a correct format. <format>Update to database {0} has failed [{2:HH:mm:ss:ffff}]. {1}</format><args>{cpu-1.rrd, Parallels.Diagnostics.RRD.RrdException: Failed to update RRD database "C:Program Files (x86)ParallelsPleskvarhealthdatalocalhostcpu-1.rrd":ERROR: could not lock RRD
, 00:00:09.6084608}</args></log4net.Error>

Source: ParallelsHealthMonitor

We are running a Windows 2008 R2 Enterprise server with the latest Plesk 11.5.30 update 16.

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Plesk 12.x / Linux :: FTP Don't Answer After Auto-update

Feb 4, 2015

After each Plesk auto-update FTP server don't answer anymore.

We have to restart it with this commande line : /etc/init.d/xinetd restart

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Plesk 11.x / Linux :: Running Auto Update Of Panel

Jun 7, 2014

my plesk control panel 11.5.30 has problems running the auto update of the panel. During the upgrade, the server reboots even after an error message appears that shows the following message: Can't parse /root/parallels/products.inf3: Error reading end tag.

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Plesk 11.x / Linux :: Error Messages After Auto Update 11.5.30

Apr 19, 2014

after the update i've got many errors in plesk panel, for example:

- change webhosting settings (like password, etc)

Internal error.
ERROR: Call to a member function getWebServerFPAdminSysUser() on a non-object (Apache.php:738)

- click on server components in server manager:

ERROR: Call to a member function getWebServerPackage() on a non-object (class.ServiceControl.php:76)

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Plesk 12.x / Linux :: Extensions Catalog Not Visible After Auto-update To 12.0.18

Sep 11, 2014

OS : centos 6.5 2.6.32-431.23.3.el6.x86_64 actual plesk version 12.0.18 after auto-update google authentication and 3other extensions were enabled and now google authentication isn't in the list of installed extensions and not functioning i was able to login as before without google authentication but when I wanted to reinstall the extension catalog shows a empty screen I have ran /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components & /usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair no luck where to look or to reinstall the extention catalog ?

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Plesk 12.x / Linux :: Parallels Installer - Failure During Auto Update

Dec 26, 2014

I have a message of failure during autoupdate of my plesk ...

The logs are.

Code:

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class

[Code] ....

ERROR: Installation will not continue
Not all packages were installed.
Please, contact product technical support.

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Plesk 12.x / Linux :: Auto Updater - Failed To Solve Dependencies

Mar 27, 2015

Last night the plesk auto updater ran an update. And i was wondering if others have had the same issue?

CentOS6, RHEL5 x64 Plesk 12 Unlimited

Detecting installed product components.
Gathering information about installed license key...
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile

[Code] .....

ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.Click to expand...

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Plesk 12.x / Linux :: Autoinstaller - Failed To Update

Dec 5, 2014

When I logged in today I saw this message:"Failed to update Plesk. To solve this problem, you can send the update log to Parallels support. View the update logs (Dec 5, 2014). Copy the logs to your computer before you close this message. To close this message, click here." Here is the error log - how do I fix this issue:

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)

Details: Doing restart of Parallels Installer...
File downloading products.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
File downloading versions.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...

[code].....

Not all packages were installed.Please resolve this issue and try installing the packages again.

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Plesk 11.x / Linux :: Failed To Update Panel 11.5.30

May 22, 2014

PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE

11.5.30 Update #44, Ubuntu precise 64bit

PROBLEM DESCRIPTION

Upgrade fails with message: Failed to update Panel.you can send the update log to Parallels support. View the update logs (May 22, 2014). Copy the logs to your computer before you close this message.

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Plesk 12.x / Linux :: Failed To Update - Bind9

Jul 10, 2015

i have an email saying that Plesk has failed to update:Failed to update Plesk. To solve this problem, you can send the update log to Parallels support.

OS: Ubuntu 14.04.2 LTS
Plesk version: 12.0.18 Update #53 , last updated at July 7, 2015 06:30 AM. uRL...

It looks like something with Bind9 failed, however i'm not totally sure. I have DNS installed, however its not used. It had to be installed to generate the domain keys for email authentication.My sites still work, however it looks like the DNS option is no long present in Plesk.ow to proceed with the update?

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Plesk 11.x / Linux :: Update Of Parallels Panel Has Failed

Aug 4, 2014

I have Parallels Plesk Panel v.11.5.30 on CentOS (Linux version 2.6.32-431.3.1.el6.x86_64) and I get error message whenever Plesk tries autoupdates.

Problem started to appear just after I updated server with atomicorpURL....When I try to update manually through console (yum update) I get following error:

Code:
warning: rpmts_HdrFromFdno: Header V3 RSA/SHA1 Signature, key ID 4520afa9: NOKEY
Retrieving key from file:///etc/pki/rpm-gpg/RPM-GPG-KEY.art.txt

The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository.When I try to update any component manually through panel I get following error (This is for Apache web server support):

Code:
Installation started in background
Loaded plugins: fastestmirror, priorities
Loading mirror speeds from cached hostfile
* atomic: www7.atomicorp.com
* base: mirror.checkdomain.de
* extras: mirror.checkdomain.de
* updates: mirror.checkdomain.de

[code]....

Fatal error during packages installation: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository.YumBaseError: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository. Error: Failed to run the Yum utility.The Yum utility failed to install the required packages.Attention! Your software might be inoperable.

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Plesk 12.x / Linux :: Manual Update While Autoupdate Failed

May 5, 2015

Ive the problem that i must update my Plesk manual, after Server-Restart i become this Error:

ERROR: Zend_Db_Adapter_Exception: SQLSTATE[HY000] [1045] Access denied for user 'admin'@'localhost' (using password: YES) (Abstract.php:144)

I tried this: URL....Ive got a Linux V-Server from Strato!

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Plesk 12.x / Linux :: Update Bootstrapper Failed (404 Not Found)

Jun 30, 2014

I upgraded to Plesk 12 and now i tried to update with autoinstaller, but i get this errors:

Code:

WARNING: The following packages cannot be authenticated!

pp12.0.18-bootstrapper
Authentication warning overridden.
Err URL 404 Not Found
Failed to fetch URL 404 Not Found
E: Unable to fetch some archives, maybe run apt-get update or try with --fix-missing?
Synchronizing the Debian APT package index files...

ERROR: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

I tried with apt-get but there is no update available.

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Plesk 12.x / Linux :: Mail Forwarding Failed After Update

Sep 16, 2014

I update my plesk 11,5 to 12.And I activate (limit control for smtp)After this action the email forwarding fails in all domains of plesk.This is the mail system at host fsyc.org. You can delete your own text from the attached returned message.

Reporting-MTA: dns; fsyc.org
X-Postfix-Queue-ID: 5B51E2E800BC
X-Postfix-Sender: rfc822; rbuila@robertobuil.com
Arrival-Date: Tue, 16 Sep 2014 14:21:10 +0200 (CEST)

[code].....

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Plesk 12.x / Linux :: Horde Login Failed Since Update

Sep 26, 2014

Since the update from 11.5 to 12 working Horde login no longer, IMAP works otherwise perfect.

psa-horde.log:
ERR: HORDE [horde] FAILED LOGIN for info@xydomain.tld (info@xydomain.tld) [xx.xx.xx.xx] to horde [pid 20347 on line 216 of "/usr/share/psa-horde/login.php"]
xx.xx.xx.xx = Server-IP

Message from the Horde:
Login failed.

(Email / password are of course correct)

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Plesk 11.x / Linux :: Failed To Update Panel - Error Message

Feb 10, 2015

I'm using Plesk 11 in a Ubuntu 12.04 Linux environment on a remote dedicated server. I am NOT trying to upgrade to Plesk 12. But, every time I log onto the panel, I get the error message shown on the subject line. Afterward, it says, "To solve this problem, send an update log to Parallels support." I have the update log ... but "where" to send it. Is there an email address? A webpage?

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Plesk 12.x / Linux :: Automatic Wordpress Update - Decoding Failed

Aug 13, 2014

We have over 50 WordPress installations with us on the server. Everything works very well. Only a WordPress there are problems. For automatic updates, we receive only:

Code:

Decoding failed: Syntax error

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Plesk 11.x / Linux :: Panel 11.5 Update - Installation Or Upgrade Failed

Oct 28, 2014

I'm getting the following alert in my Plesk 11.5 panel :

1) Failed to update Panel. To solve this problem, you can send the update log to Parallels support. View the update logs (Oct 27, 2014). View the update logs (Oct 28, 2014). Copy the logs to your computer before you close this message. To close this message, click here.

2) Installation or upgrade failed. For more information, log in as root to the server over SSH and view the file /tmp/plesk_11.5.30_installation.log. To remove this notice, remove the file /var/lock/parallels-panel-upgrade-failure.flag from the server. Repair the failed upgrade or installation.
----------------------------
here the final part of the update log:
----
===> Cumulative APS controller database (apsc) upgrade has been started.
===> Upgrade of APS controller database has been completed.
===> Cumulative Plesk database upgrade (revertable stage) has been started.

[Code]....

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Plesk 11.x / Linux :: Parallels Panel Update Failed - Yum Repository Atomic Enabled

Nov 18, 2014

For some time now the Autoinstaller fails and the Plesk control panel becomes inoperable until I run the stop and then start command for the plesk control panel. Looking at the error log: autoinstaller3.log I see the following output:

WARNING: Third-party Yum repository 'atomic' is enabled, installation may fail.

Since you use one or more 3rd-party repos (say, atomic), be careful when installing different package versions from different repos as this may lead to installation failures. For example, you may encounter a problem if you first install PHP from a 3rd-party repo and then upgrade it using the Parallels repo. To avoid such situations, install and upgdare packages from the same repo.

Traceback (most recent call last):
File "/usr/local/psa/bin/yum_install", line 194, in <module>
main()
File "/usr/local/psa/bin/yum_install", line 189, in main

[code]....

The Yum utility failed to install the required packages.Attention! Your software might be inoperable.contact product technical support.Click to expand...

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Plesk 11.x / Windows :: How To Auto Create Hosting Account On Signup

Jan 4, 2014

I want to have this option on my homepage ! Is this posible whit plesk panel 11.5 or do we need to upgrade??

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Plesk 12.x / Windows :: PHP Missing After 12.0.18 Update On Windows

Aug 11, 2014

Latest Update 12.0.18 Update 12 appears to have removed PHP 5.4 and PHP 5.5 from my dropdown under hosting settings.

The only PHP that is left is PHP 5.3

Yet, the updates and upgrades page still lists PHP 5.4 and PHP 5.5 as installed.

Also PHP is still working on the virtual websites that were previously enabled with either 5.4 or 5.5, but not able to change using the Plesk Panel.

Given that Parallels has broken the Panel in that latest automatic update I'd hope it can be resolved ASAP.

I can't even find any references in the KB about Plesk 12 on Windows regarding PHP versions

I can even give feedback about the broken patch as every feedback channel requires paid support.

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Plesk 11.x / Windows :: Is It Possible To Have Both PHP Versions (5.2 And 5.3) After Update

Jul 24, 2012

I am using Plesk 10 on a Windows dedicated server.I read on Parallels website that version 11 will upgrade PHP to 5.3.Is it possible to keep PHP 5.2 together with PHP 5.3?

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Plesk 11.x / Windows :: Wrong Permissions After Update

May 22, 2014

I have a Plesk Panel v11.5.30 installed into a Windows Server 2012. Whenever the panel is updated, the filesystem permissions are modified. Group psacln cannot access to several folders like C:Program files, C:Program files (x86), etc. Plesk users connected via Remote Desktop cannot run programs like Internet Explorer or so. Some web apps use Crystal Reports to build reports, and this doesn't work either.

Why does the upgrade process restrict access to these folders? It is possible to modify default permissions applied after panel upgrades?

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Plesk 11.x / Windows :: Panel Broken After Update

Feb 17, 2014

Updates ran over the weekend and I can no longer login to the Plesk Panel. I'm getting the following PHP error: Fatal error: Call to undefined function get_gpc() in D:Plesadminhtdocsindex.php on line 3Click to expand...

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Plesk 11.x / Windows :: Cannot Install Parallels Product And Update

Feb 1, 2013

Receive for 2 days following error

"Parallels products install and update"

"Failed to read product information from the file: Can not process products.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/products.inf3: Could not resolve host: autoinstall-win. pp.parallels.com, no data record of requested type Can not process versions.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/versions.inf3: Could not resolve host: autoinstall win.pp.parallels.com, no data record of requested type "

[URL] .... is present.

[URL] .... is not found.

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Plesk 11.x / Windows :: Install And Update Parallels Products?

Jun 30, 2012

In Plesk Control Panel accessing Updates and Upgrades have a error that shows Failed to read product information from the file :

Can't process products.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/products.inf3: Empty reply from server Can't process versions.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/versions.inf3: Empty reply from server

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Plesk 11.x / Windows :: Can Update Mailenable Standard Edition

Sep 19, 2013

I use Windows Plesk v 11.5.30 with Mailenable Standard Edition 7.0 version. In mailenable site i saw a new version of Mailenable standard version (7.5.1). URL...Can i download and update Mailenable version of my Windows PLesk? If i made this change and have problem can i do downgrande later?

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Plesk 11.x / Windows :: Unable To Login To Panel After The Last 11.5.30 Update

Mar 27, 2014

After updating i'm unable to login to the plesk panel with every user account.

---------------------------------------------------------------------------------------
Url redirect: https://[domain]:8443/sso/api.php?api=/ui

Error: Authentication failed: invalid username or password specified
---------------------------------------------------------------------------------------

The usernames and passwords are correct.

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