Infinitie.net - No Service, Beyond Slow, Refuses To Refund Money Paid
Jul 28, 2007
I signed up with service from infinitie.net after seeing an offer they had on this link [url]
This was on July 21st about 8PM EST. Link above states "PLEASE ALLOW UP TO 2 HOURS FOR YOUR NEW VPS ACCOUNT ACTIVATE ONCE ORDERED."
First reply took 8hrs, second 9hrs, third 5hrs, and to this date I haven't heard back from them since Jul 23, 2007 2:32 PM EST.
Incomplete login details were issued on Jul 23, 2007 2:32 PM EST. However, message stated "CPanel is finalizing its install and will be complete in 2 hours." I immediately asked them to please advise when setup is complete on Jul 23, 2007 2:56 PM EST. After not hearing anything back I decided to cancel and emailed request at Jul 24, 2007 2:54 PM EST.
I have a couple services I'm happy with elsewhere. I more or less just wanted to separate an account and see what other options were out there. I wasn't bothered by the fact setup was slow. The main issue was if they take this long to reply and handle simple issues prior to setup, what happens if I'm setup one day and there is a more serious issue? Since initial cancel request I attempted to contact them on several other occasions by both direct email and their ticket system. I never received a response other then the standard automatic "Thank you for writing to Infinitie's Support Team."
I have disputed transaction with paypal today. At a last attempt I emailed infinitie.net yesterday and told them unless refund was issued this is action I would be forced to take. No response so I proceeded. I will update and let you all know how this turns out.
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Jul 26, 2008
I’ve ordered a server from this company more than 4 days ago and paid for it straight away. they promised it to be setup in 24 hours but no reply since.
If I’m not getting a reply to this post in 24 hours I’m filing a chargeback. I’ve tried emailing them directly or through tickets
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Sep 13, 2007
Last week I asked my friend to pay gplhost.com for VPS server EUR25 through paypal. They said they require to authenticate me in order to set up my account. Since paypal account is not mine I was unable to pass this authentication. I said, it's OK just refund me my money. They refused to give me my EUR25 back saying they will report me to authorities for "credit card fraud"!
I understand that my behaviour MAY seem suspicious but isn't it my right to refuse give my personal information to anyone? And isn't it my right to receive refund if I don't want to disclose it?
Shall I advise my friend to initiate dispute with paypal about that? I won't give up until I get my money back.
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Jul 11, 2008
The Solar VPS CEO has a guilty conscience or something that I will screw him up...he knows that I won't do a thing to his company....anyways...cause I want to apologize to him...in public....and I want him to read this...I called him a fool...on live chat...for not agreeing to a idiotic final decision...decisions are based on a company...and should be changed....I just want a VPS for my portal...thats it....
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May 25, 2009
I have been DotXM's customer for the previous 2 months. Due to some unforeseen circumstances, I had to terminate my hosting with them.
A month later, I am still being charged the subscription fees by paypal. Confused, I decided to look into the matter and found out that my paypal subscription to DotXM is still not canceled. I did not have a single clue that I have to cancel my subscription to DotXM in paypal too.
I have tried emailing DotXM owner several times with no reply. Shouldn't an ethical business person refund my money in this situation?
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Aug 8, 2007
I spent 6 months trying to get DotNetNuke up and running. Servergrid web hosting puts way too many sites on the same server. My site would sometimes take over 5 minutes to load. Often it would not load at all. I cancelled my subscription with them and two months later I have still not received my refund.
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Jan 23, 2009
We know the problem with geekstorage that their vps nodes are oversold.
i asked for a refund for the months i havent use yet, and they wont refund me, they just say that i will get credit, but i think it is not fair he can not hold my money for a service that has not been provided yet, im not asking for a full refund, just for the months i prepaid
i have 268 dollars in favor, i offer a deal to jay to just refund me 218 dollars instead of 268, and now he is not responding my tickets i have been waiting more than 24 hours to get a response
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May 1, 2008
i have been hosting as a reseller with gazzin.com on their windows servers for past some years and in this period i suppose they have shifted their datacenter more than twice causing a great problem to me and all my clients.
the latest period of the shift being going on currently i request you all to go through the transcript below which i had with their support center. when we talk about a refund for this downtime i suppose the owner 'PAUL' just stops responding ......
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Feb 2, 2009
I had 2 annual accounts with joeusa.com for my website hosting (2 websites). I was a 3-year customer, somewhat disatisfied with tech support service but without time to change hosting servers. My email quit receiving on one website/account about 2 weeks ago. Joe told me they had changed out a hosting server & that was likely the issue. I continued to have no email with Joe being evasive & nonhelpful. Upon logging into the control panel, I noted I was blocked out. I finally got him to agree to check on it, & he stated that the host spam blockers were not activated, & there was too much spam. I had made no changes, so the spam blockers had to be deactivated when they changed servers with no notification to me.
Joe shut down both of my accounts refusing me a prorated refund. I had paid one on Sept. 6 through PayPal for 1 year & the other on Nov. 6 through PayPal, also for a year. I was told by PayPal that they do not cover services, so FYI on PayPal, buyer beware. Joe gave me 24 hours to take my websites down. He also wiped out all of my email that was on the server that I had not been able to receive for the last 2 weeks & I lost all of it with no access to it.
I have email proof of what transpired & only want a prorated refund, what is fair, because I have not received near the full year service purchased for both accounts. He has refused, and I am considering filing fraud charges. My email documentation shows how a simple tech support issue turned into his cheating me out of my money when he cancelled both services & refused any prorated refund.
I have no idea why he has acted so vindictively, including wiping all non-spam email off the server that I was never able to receive, but, based on some of his comments, I believe that he either did not like our Judeo-Christian website or that he had been reading some of my personal email with political comments in the recent election. He was not even aware of my 2nd account until I made him aware that there were two, but he was aware of the ministry website/account, where the email issues were. The other account had no issues, but he cancelled both. Also, the Judeo-Christian ministry website had been hacked on his server by someone alleging to be Islamic about a year ago.
I am not making this report in vengeance. I am only trying to keep the same thing from happening to other consumers. This is a low-bid hosting company, and, once again the old adage, "You get what you pay for," is proven true.
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Apr 25, 2009
I have server with acompany, and after tracing this server I found it is hosted with softlayer.
I feel that Internet connection at this time is getting very slower than morning in my time, I tested this coz i used to move big data from server to server, and i found if i moved data at night it is very slower than in the morning... approximately if a 1GB requires 5 min in the morning it will take 15 at night...
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Jan 11, 2007
We signed up with Cyberheart IT Online because they claim to be a BusinessTrust and Trustsg Company for web hosting (from January 2006 until January 2007) and 3 domain registration and a sql database.
During the year we had 3 main problems as follows;
1. unable to log in via web mail and each time we asked Cyberheart on this the reply is not to use web mail as it is unstable despite us telling them that we travel often and need the service which is included in the hosting plan.
2. When we logged into our web control panel to perform administration, we received messages saying that another user was logged into the system. We asked Cyberheart about this but received no reply or no solution.
3. We initiated a transfer to another Hosting company on the 20th of December 2006. Cyberheart replied to my email with explanation of what issues they had and I should move to their new server. We refused and asked Cyberheart to affect the transfer.
Cyberheart asked for DNS numbers after we sent repeated emails to ask them the status but delayed the transfer and withheld the correct EPP key until one of my critical domain expired on the 07/01/2007.
My new hosting company in the US advises me to renew my domain with Cyberheart so that we can continue with the transfer as they cannot do anything until Cyberheart provides the correct Authentication or EPP key. We suffered with our websites down and emails not working.
We asked registrar WEB COMMERCE COMMUNICATIONS LIMITED DBA WEBNIC.CC to intervene and only after did Cyberheart reply on the 10/01/2007 that we had outstanding invoice and Cyberheart will not provide the EPP key until we paid. We asked for the invoice to affect the payment and Cyberheart did not reply until the second reminder email today (11/01/2007). In the email (with no invoice) Cyberheart asked for $129.00 per domain name renewed which totals $258.00. The initial quoted amount was $18.00 per domain registration.
We have sent another email today to ask for a official corrected bill, still no reply.
We want the Authentication key to affect the hosting transfer. We do not want any other dealings with this unethical company but do not want to be bullied into paying what Cyberheart arbitrarily charge.
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Jan 29, 2007
Right after booting from HP-UX PA-RISC, Tomcat refuses connections.
Trouble Description:
No startup error messages are logged and processes are up and running.
Checking /etc/rc.log:
----------------------------
Starting Tomcat server
Output from "/sbin/rc3.d/S998Tomcat start":
----------------------------
Using CATALINA_BASE: /opt/mediation/Tomcat5.5
Using CATALINA_HOME: /opt/mediation/Tomcat5.5
Using CATALINA_TMPDIR: /opt/mediation/Tomcat5.5/temp
Using JRE_HOME: /opt/mediation/java/jre15_15002
/opt/mediation/Tomcat5.5/bin/catalina.sh[233]: touch: not found.
----------------------------
If Tomcat is manually stopped and restarted, it accepts connections.
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Sep 11, 2007
I'm having problems trying to change the date, no matter what I enter in webmin or shell it keeps the existing date and I've tried ntp.
Fed Core 6
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Oct 21, 2008
My Infinitie VPS down from 16 oct 2008 till now still can't up, and now there give me new VPS account, but my all Home folder data can't get back, i don't how to do ...i lose all my data ... and customer data .....
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Aug 25, 2008
my websites are down, i can not connect to my vps-package. the homepage of infintie.net seems to be slow.
tried to get support, no answer. is the service down? anybody else with these problems
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Sep 21, 2007
I am not going to give my opinion yet.
Has anyone had them? If so what do you think or thought about their service?
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Jan 3, 2009
I signed up with La(m)nehost not a short while back, I now wanted to make use of the guarantee since i'm not happy with there service.
I issued a ticket the 27th december 2008, requesting my money back since I wasn't happy with there services and they offer a 60back not-happy-money-back guarantee.
Till this very day it seems as Lanehost is REFUSING to respond to the ticket! I asked about the issue on the chat and just got a lame answer "you should log a ticket"...
What can I do against this? I paid around 150dollar for a year (stupid enough).
I was about to start my own hosting company, and this just sets me back alot.
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May 15, 2008
I found this great VPS package on WHT (can't post URLs), and couldn't go past it... Configured, paid for.
Admittedly, it is my fault for making the following mistake. Instead of putting in xdomain.NET, I entered xdomain.COM - I'm buying this website, forgive me for not being completely familiar with it yet :p I figured it shouldn't be much of a hassle to switch this over (I'm not really sure, actually?) to what I really wanted, so I opened up a support ticket. And waited. It wasn't on high priority, rather medium. So I expected to wait a couple of days or so, max.
A week later, I closed that ticket and opened another high priority ticket. Payment had cleared (it was an echeque, so did take a little while), and my server still hadn't been setup. A day passes. Jee, a *high* priority ticket not being responded to? It'd be a shame if it was urgent. I sent off an email - because I'm annoyed and frustrated at about this point. I got a response eventually, saying that it was fine to switch from to my .net, and he'd do that for me. Finally, I was making progress, or so I thought. That was 3 days ago, and I've exchanged emails 3 times so far (each taking a day to respond to) and now finally - my server is in a *queue pending activation.*
Bear in mind that this is a pro-rata billing system, so I'm paying for services starting on the 7th (date of subscription) to the end of the month (31st). It's currently the 16th, payment has been clear for a few days now, and my account is on hold, in a queue pending activation.
Can someone enlighten me, as to why I'm still in this queue? Is this regular practice for VPS suppliers?
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Jul 24, 2008
Few Days back i purchased a VPS from INFINITIE.NET. I thought of writing a Review for them
The Deal comes from their HostingCon July Special offer. Here is what i got
SPECS:
60GB of Storage
1000 GB Premium Bandwidth
512 MB Guaranteed Memory
Dedicated IP: 3
FREE CPanel/WHM VPS
$21.14/Mo. (Including CPanel!)
Now all in a all, this is a AWESOME Deal which averagely goes over 40$ from most hosts Since it comes with VPS optimized, cPanel isnt a Memory Hog aswell and the speeds are great with very less load.
I opted for Phoenix AZ Datacenter and this is a Random Speed Test.
Code:
# wget [url]
--13:27:52-- [url]
Resolving chostwales.co.uk... 87.117.204.192
Connecting to chostwales.co.uk|87.117.204.192|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 104857600 (100M) [application/zip]
Saving to: `test100meg.zip'
100%[=======================================>] 104,857,600 477K/s in 3m 31s
13:31:25 (486 KB/s) - `test100meg.zip' saved [104857600/104857600]
Sales 10/10
Well, this is what liked about this Host, IT ROCKS Actually i was just running some presale queries and Jennifer from Sales team, guided and cleared all my queries. Since they didnt accept Paypal, she guided me all the way in suggesting alternatives since i didnt had a International Credit Card.
Setup 9/10
WOW, it was fast, considering it was a cPanel VPS. Just 10 mins and i had my details right in Live chat which was going on with Sales Agent.
Network 7/10
I had run some speeds test and i get average of 500KBps Speed which is great
Support 8/10
I havent runned into any big issues at the moment. The Small queries i have been answerable via Live Chat which is mostly online
Hardware 9/10
Since the price were quite low, i wasnt expecting very good perfomance to be honest but i was impressed with VPS Benchmark Test i runned on it. It is better than most hosts and doesnt seem to be oversold in any way
Code:
===============================================================
BYTE UNIX Benchmarks (Version 4.1-wht.1)
System -- Linux cheetahs.host4cheap.org 2.6.9-023stab044.4 #1 Mon May 28 23:00:20 MSD 2007 i686
i686 i386 GNU/Linux
/dev/simfs 61440000 4687124 56752876 8% /
Start Benchmark Run: Thu Jul 24 12:18:59 UTC 2008
12:18:59 up 1 day, 4:34, 1 user, load average: 0.07, 0.02, 0.00
End Benchmark Run: Thu Jul 24 12:30:21 UTC 2008
12:30:21 up 1 day, 4:46, 1 user, load average: 10.69, 4.99, 2.36
INDEX VALUES
TEST BASELINE RESULT INDEX
Dhrystone 2 using register variables 376783.7 4264821.6 113.2
Double-Precision Whetstone 83.1 1084.6 130.5
Execl Throughput 188.3 2106.1 111.8
File Copy 1024 bufsize 2000 maxblocks 2672.0 79156.0 296.2
File Copy 256 bufsize 500 maxblocks 1077.0 25882.0 240.3
File Read 4096 bufsize 8000 maxblocks 15382.0 452115.0 293.9
Pipe Throughput 111814.6 578214.9 51.7
Pipe-based Context Switching 15448.6 157287.1 101.8
Process Creation 569.3 6487.5 114.0
Shell Scripts (8 concurrent) 44.8 434.1 96.9
System Call Overhead 114433.5 540973.8 47.3
=========
FINAL SCORE 122.7
At the end, for the 1/3 price this DEAL Rocks and i am very happy with my VPS and INFINITIE.NET services.
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Sep 3, 2008
I own and operate a free/paid web-host, Core-Fusion.net. It's changed hands a few times, and it's been through too many server providers (Layered Technologies, ComfortHost.net, Hostgator to name a few). When I acquired CoreFusion, I was a bit nervous on trying to find a decent host to accommodate it's users. After spending some time on WHT (this is really what lead me to creating an account here) I found that Infinitie had posted a deal (120gb hdd vps) for around $30/month. After a google search showed up very few reviews (but positive reviews nonetheless), I decided to grab one before the deal expired. After a bit of testing, and a few day's stability, I canceled with my prior hosting company, and moved CoreFusion to my new VPS.
That was five months ago. I've been a happy customer with Infinitie for five months so far. They've assisted me in fixing problems I caused on my VPS, no matter how in depth the issue was, nor how long it took to fix. The support staff is friendly, fun, and extremely helpful. They're always there when I need them, all my issues are generally resolved within a few minutes. And their prices are amazing... I was able to snatch up a few hot deals through them, but even their everyday prices are competitive.
Infinitie has exceeded my expectations on numerous levels. At first I was iffy, but now I prefer them over any and all past hosts I've ever used. I actually had a great time talking with them over LiveChat the other day, sharing recent experiences with my hosting company, and learning a few things along the way. Jennifer (my support technician) answered all my questions thoroughly, solved my WHM-related issue, contacted cPanel to assist even further, and helped me setup 3 additional servers to the one I currently have. As CoreFusion grows, I know Infinitie will be able to accommodate me with exceptional support and service.
Infinitie.net... The BEST webhosting provider I've ever had the pleasure doing business with. I plan on staying with them for a long time to come.
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Aug 3, 2009
apperently cPanel does not wish to fix a cross-site request forgery because it would be a so called feature. Maybe due the weekend someone had a drink to many
Anyways ; from The register:
Quote:
The vulnerability in cPanel is triggered by luring a user to a malicious website while logged in to the program, which is one of the most widely used web-hosting applications.
The attack is able to trick cPanel into carrying out sensitive commands by making it appear as if they came from the victim.
"If you logged in as root and you hit my website or you hit any website I control, I can do anything I want," Bailey said. "I can reset your root password, I can upgrade software, I can modify any setting I want. That's scary and that's bad."
Even more troubling, Bailey continued, was the reply he got when he notified cPanel officials of the bug. "The response I got from cPanel was we can't fix this because it's a feature. Apparently, they're worried it's going to break integration with third party billing software, so they can't fix this."
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Sep 1, 2008
I've been running a GoDaddy Windows server with YetAnotherForum software for my forums. It's dog slow... it takes at least 30 seconds to load a page, even longer if you are making a post.
So, I've set up one of my macs to run UPB software and I have it run 24/7. The forum works, the flatfile database runs great, and it works on my network of computers. But here's the problem. Nobody else can see it.
Sometimes the link just hangs, but mostly it just gives an error saying "The connection to the server has been reset". Is it because the server is connecting wirelessly?
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Jul 31, 2006
My opinion such, that I prefer paid service as I am assured that in this case I have a guarantee that during work something will not occur. In fact the main thing continuous work.....
Well I wait for you and I hope for your participation in to this post ...
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Oct 16, 2009
We are curious to know about other hosting companies
How long do you keep a customer's Data if he has not paid for his invoices?
For shared web hosting.
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Jun 6, 2008
I currently switched from XXX to infinitie.net vps service. I was tired of foreign help dealing with people with poor english. Tech support has been very good, and good response times. Servers themselves have good performance. Not the fastest, but the mysql performance has been very good. It's also nice to have a VPS but setup and stuff can be somewhat intimidating. They were very helpful, but I did opt to pay them a small fee to do it for me. The hourly rates aren't a bargain, but when you factor in the time you would need to do it right, if you are just so-so at it, then it was probably worth it.
So far it's only a week, but it's been a happy week. No downtime at all so far. I'll report to you in a month and tell you how things are going.
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Jul 9, 2008
I bought a shared linux plan from Infinitie networks last month. Since then I've been trying to contact their support for a few clarifications, but never got any responses so far.
They have a live chat on their site which is not working now. It was working before when I evaluated the service
I've mailed to their support mail id quite a few times. every time i get an automated response saying my ticket was received. that's it no further response.
I took the pain of creating an account in their online community forums and posted my grievances there. No one seems to be bothered.
These guys dont have a support contact number on their site. I really dont know how to reach them now
Any of you guys here had any similar experiences with Infinitie networks?
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Oct 23, 2009
HostGator is the only one I know of taking your 404 traffic by default. I have never experienced this with any other host I have used.
Personally it does not bother me much because I know how to change it simple. I'm a big fan of HostGator otherwise. They do provide a great service. I just find it weird your 404 page is a HostGator ad with a coupon code.
Is this a popular thing I have just never run into? I know it is the norm with free hosting providers.
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Dec 3, 2008
I currently have one blog on wordpress (a sub domain like name.wordpress.com).
I want to purchase a domain and also move it to a paid host. I am not really technically knowledgeable to do this. Have visited a few step by step guides but find them quite confusing.
guide to do the move/transfer of the blog, more for a beginner? And by the way is it simple to do or actually more for a professional?
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Nov 3, 2007
I am trying to set a vpn system up on a windows 2003 server, that will tunnel my and some friends internet thru it, making it secure encrypted esspecially when using unsecure devices using wifi.
we tried this on a test server with 1 network card, we manage to setup the vpn and loggin, but we cannot manage to get our internet thru it.
That is basically the most important to it, we dont want local server harddisk access or anything, just to get our internet thru the vpn so it is secure and encrypted.
The test box had 1 network card, and if we take a cheap server for this purphose it will probably have 1 card also.
Who can help us achieve this and explain us how for future refernces ? We are willing to pay a fee.
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Aug 26, 2008
So after taking advantage of their $19.99 VPS special (60GB/600GB + cPanel/WHM) I was having problems right off the bat. Instead of going into detail for each of my issues and the pain it caused me to get them resolved I'll just touch on some key points of things they really need to look into changing:
1. Support. Yes, I know I'm not paying extra for their priority support, but as of the time I am typing this thread my VPS has been offline for over 4 hours (unable to ping and HyperVM will not let me login). I've sent an e-mail to their "Emergency Support" e-mail and opened a support ticket but with no answer from either.
The worst part about their support setup is that they list on their website that they give clients an option of paying a per ticket fee for enhanced support, but in their support ticket system they neglect to make that option available so even paying for per ticket support isn't able to be done either.
2. Website. I have never seen a business website so filled with incorrect links, missing images, and non-working scripts. Their site throws more 404 errors than it has working links. It's painful to navigate and trying to locate anything is based more luck than anything. Their navigation bar changes the links based on location (main site, forum, or client area). All in all, had their thread listing the special brought me to their homepage instead of directly to the VPS special page I would have closed my browser before signing up.
3. Billing. Not really a big problem but I got my latest invoice for the 31st and found the total to be $23.49 instead of the $19.99 I've been paying. I opened a ticket about it 3 days ago (48-72 hour SLA? Right...) and nobody has yet to address that issue.
I had attempted to cancel my account earlier but one of their staff convinced me to reconsider and even moved my VPS to a server that didn't have the CPU pegged to 100%.
But now with the 4+ hour downtime and no response from their "24/7" support, I just can't cancel my account fast enough. I don't care about a refund or my data on the server; I'll gladly give it all up to be done with them.
I'm not going to make this thread a complete rant so here are some of the positive things I can say about them:
The one glimmer of hope that was offered to me was one of their staff members, JasonS, who provided me with proof that somebody on the other end of the line had a pulse, albeit that somebody was unable to help me out.
Yup, that's the only positive thing I can think of. I guess the price wasn't to bad for what was offered, if only what was offered was what you actually received.
On the brightside, I have since moved to GeekStorage.com and couldn't be happier with their level of service and professionalism!
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