Reseller Refuses To Release EPP Key

We signed up with Cyberheart IT Online because they claim to be a BusinessTrust and Trustsg Company for web hosting (from January 2006 until January 2007) and 3 domain registration and a sql database.

During the year we had 3 main problems as follows;
1. unable to log in via web mail and each time we asked Cyberheart on this the reply is not to use web mail as it is unstable despite us telling them that we travel often and need the service which is included in the hosting plan.

2. When we logged into our web control panel to perform administration, we received messages saying that another user was logged into the system. We asked Cyberheart about this but received no reply or no solution.

3. We initiated a transfer to another Hosting company on the 20th of December 2006. Cyberheart replied to my email with explanation of what issues they had and I should move to their new server. We refused and asked Cyberheart to affect the transfer.

Cyberheart asked for DNS numbers after we sent repeated emails to ask them the status but delayed the transfer and withheld the correct EPP key until one of my critical domain expired on the 07/01/2007.

My new hosting company in the US advises me to renew my domain with Cyberheart so that we can continue with the transfer as they cannot do anything until Cyberheart provides the correct Authentication or EPP key. We suffered with our websites down and emails not working.

We asked registrar WEB COMMERCE COMMUNICATIONS LIMITED DBA WEBNIC.CC to intervene and only after did Cyberheart reply on the 10/01/2007 that we had outstanding invoice and Cyberheart will not provide the EPP key until we paid. We asked for the invoice to affect the payment and Cyberheart did not reply until the second reminder email today (11/01/2007). In the email (with no invoice) Cyberheart asked for $129.00 per domain name renewed which totals $258.00. The initial quoted amount was $18.00 per domain registration.

We have sent another email today to ask for a official corrected bill, still no reply.

We want the Authentication key to affect the hosting transfer. We do not want any other dealings with this unethical company but do not want to be bullied into paying what Cyberheart arbitrarily charge.