I spent 6 months trying to get DotNetNuke up and running. Servergrid web hosting puts way too many sites on the same server. My site would sometimes take over 5 minutes to load. Often it would not load at all. I cancelled my subscription with them and two months later I have still not received my refund.
View 14 RepliesWe know the problem with geekstorage that their vps nodes are oversold.
i asked for a refund for the months i havent use yet, and they wont refund me, they just say that i will get credit, but i think it is not fair he can not hold my money for a service that has not been provided yet, im not asking for a full refund, just for the months i prepaid
i have 268 dollars in favor, i offer a deal to jay to just refund me 218 dollars instead of 268, and now he is not responding my tickets i have been waiting more than 24 hours to get a response
i have been hosting as a reseller with gazzin.com on their windows servers for past some years and in this period i suppose they have shifted their datacenter more than twice causing a great problem to me and all my clients.
the latest period of the shift being going on currently i request you all to go through the transcript below which i had with their support center. when we talk about a refund for this downtime i suppose the owner 'PAUL' just stops responding ......
I signed up with service from infinitie.net after seeing an offer they had on this link [url]
This was on July 21st about 8PM EST. Link above states "PLEASE ALLOW UP TO 2 HOURS FOR YOUR NEW VPS ACCOUNT ACTIVATE ONCE ORDERED."
First reply took 8hrs, second 9hrs, third 5hrs, and to this date I haven't heard back from them since Jul 23, 2007 2:32 PM EST.
Incomplete login details were issued on Jul 23, 2007 2:32 PM EST. However, message stated "CPanel is finalizing its install and will be complete in 2 hours." I immediately asked them to please advise when setup is complete on Jul 23, 2007 2:56 PM EST. After not hearing anything back I decided to cancel and emailed request at Jul 24, 2007 2:54 PM EST.
I have a couple services I'm happy with elsewhere. I more or less just wanted to separate an account and see what other options were out there. I wasn't bothered by the fact setup was slow. The main issue was if they take this long to reply and handle simple issues prior to setup, what happens if I'm setup one day and there is a more serious issue? Since initial cancel request I attempted to contact them on several other occasions by both direct email and their ticket system. I never received a response other then the standard automatic "Thank you for writing to Infinitie's Support Team."
I have disputed transaction with paypal today. At a last attempt I emailed infinitie.net yesterday and told them unless refund was issued this is action I would be forced to take. No response so I proceeded. I will update and let you all know how this turns out.
I initiated a account cancellation on around 31st July through sending an email. In response I was advised to open a ticket by logging into the Control Panel I did it as requested. Till now account is not canceled and day before yesterday I got charged for another month. Actually thats the time I came to know that its still not canceled. Since then I am contacting FH HelpDesk and I am just getting the same reply "I have put a note to my manager" It's happening for two days now. Yesterday I was told my request will be closed by late evening and I will be given the refund...but no action.
Now I contacted them again, got the same reply "I have put a another note to my manager"
I know probably I am whining out my fustration but waiting for a month and then manager is "unable" to take a look at note by the support...not sure whats happening
To the full disclosure, I had signed up multiple times with FH (may be 6-8 times) in a year or two period and had canclled the account on differnet occasions (due to my busy schedules I am unable to maintain the site) and I have always got a fantastic service to say the least...but this time...
I'm trying to establish a policy for hosting requirements.
I keep running into this recurring problem where a company hosts their own site or they want to host with a business associate or friend that has some kind of side business.
This often results in:
• Drastic responsiveness issues
• Half @ss server setup
• No back up mechanisms
• Non-standard setups
I'm thinking of bumping the price on all my quotes by 20% and offering a 20% discount if recommended hosts are used. Another alternative which I would prefer is just to refuse to work on any other, but I don't think I could get away with that.
I have been a customer with servergrid.com for almost 3 years. Other than maybe a handful of tickets over the years the experience has been adequate. However, yesterday they suffered a substantial outage (for me anyway) over well over 2 or 3 hours which caused some disruption in our DNS as well as bringing our website down.
I submitted a ticket asking for an SLA credit as their terms stipulate a 99.99% uptime guarantee. Here is the ticket history. Nothing has been omitted.
Quote:
[Oct 21, 2009 11:39:02 AM]
Q: My website was down this morning also disputing DNS.
Please credit my account accordingly.
[Oct 21, 2009 2:36:53 PM]
A: Earlier today, our data center experienced a large and unplanned outage. Things should be coming back up soon, if they are not up now. We apologize for the inconvenience and appreciate your patience as we go over everything to be sure all is well. Unfortunately, we are unable to offer a credit for a 1 hour unplanned outage. Please let us know if you need further assistance.
[Oct 21, 2009 2:47:46 PM]
Q: Excuse me? The outage was "unplanned" and you're not going to offer a
credit? My account was down for more than an hour. Please escalate my issue
as I find that answer a very poor customer service level.
[Oct 21, 2009 6:32:22 PM]
A: Hi, We are forwarding this to the billing department for further assistance.
A: Hello,
Per our Terms & Conditions listed on our website, a credit is not offered for the type of outage experienced yesterday.
Let us know if you have further questions.
Quote:
This guarantee does not cover any areas that we do not have direct control, such as backbone provider failures, fiber-optic main line cuts, DNS or Registrar issues with your domain name, routing issues between your location and our data centers. This uptime guarantee does not apply to scheduled maintenance. The uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, wars or any other natural or unnatural events beyond our reasonable control.
Quote:
[Oct 22, 2009 12:46:16 PM]
Q: Please quote those terms. If you aren't going to provide credits when your
systems fail I have absolutely no reason to keep paying you.
[Oct 22, 2009 12:58:42 PM]
A: Customer requesting log files, to prove that it was an issue with our upstream provider.
Customer would prefer an account SLA credit.
[Oct 22, 2009 2:09:14 PM]
A: Hello, for system security reasons and customer privacy reasons we cannot provide the log files. We can only provide the log files to the proper authorities.
[Oct 22, 2009 2:16:18 PM]
Q: Then you need to provide me an account credit for the downtime.
Whats to stop you from actually having downtime that IS your fault and then
just blaming it on an upstream provider simply to not have to issue SLA
credits? If you won't provide server logs or proof you aren't lying to me
then I as the customer can never know for sure.
[Oct 22, 2009 2:28:05 PM]
A: The outage was only one hour, and it was caused by a DDOS attack. This was not something that we could have prevented and, unfortunately, we are not able to offer any credits for it. Please let us know if you need further assistance.
[Oct 22, 2009 1:54:13 PM]
Q: No Jesse. No further support is needed. You have just lost a customer.
Hopefully others can see that Servergrid doesn't actually honor SLA uptimes.
I have been hosting my site with servergrid (servergrid(.)com) for the past five years, they have been ok, most recently I have had a problem where my .ASP application keep falling out of session, I do not experience this problem in my development server, after some research I found other with the same problem and they point out to a problem in “web gardens” setup, multiple domains under a single account.
They refuse to look at this issue and keep blaming it on the “code” – unfortunately I have been loosing money in the last few days and I feel we have to part our separate ways; I am looking for an NT share hosting with similar specs as my current host: servergrid(.)com/services/hostinfo.aspx
if there is anything I can do to make ImHosted answer my emails. I signed up like two months ago. Asked a support question got no real answer. Just circles I guess they don't know much about hosting or just like talking in circles. So I canceled in about 3 or 4 hours. Then after a week of sending many emails they finally refunded after I started a paypal dispute. I forgot to cancel the subscription in paypal so the next month I was charged the 30 bucks. Now they answered first email and said they would take care of it.
Now two weeks has gone by they don't respond to any emails and the chat says that its billing and I have to contact them only by email. So now I guess I'll have to wait for paypal to try to get my money back. Its sad I don't have an account with them but they won't give back my money. I would watch using there service. There servers are deathly slow. Nothing works like it should. They have support chat but really all they do is have you submit a ticket.
I would like to know if i close account, has there any charge fee?
why not ask him directly? because they don't have reply me almost 30 hours.
also moneyback has time limited, i have no time waste)
(Odd, they reply first in support but billing....)
anyone has refund experienced?
I don't want to pre-empt too much but has anyone here succesfully received a refund from EuroVPS?
I was a long time lurker here and see that they seem to get good reviews so I signed up a VPS there. Now I'm not sure it was the right decision. I've asked for a refund and its all gone silence for 2 weeks despite repeated and polite emails as well as phone calls.
no needs to go or to stay with a poor company like liquidweb, all i can say about liquidweb is: "They love money more, more and more then a customer"
They stop to offer a money back guarantee. why? a man from liquidweb may tell us.
any way, i cancelled my vps, they took my money, hope you enjoy (LIQUIDWEB)
I've sent in for my refund over 7 days ago and still nothing. I've also got a ticket here which hasn't been replied to within 72hours. Pc-Core just give me my refund all I want is my money. I'm sorry you might be busy or something but just give me my money.
I've been waiting forever you should just give me my money!
I purchased a dedicated server from Iweb back in October, I was paying 134.00 a month, no setup, etc.. After 3 weeks, I decide that a dedicated server is not what I need, and cancel. I attempt to cancel, and basically have to deal with my account manager only, as no one on Live Chat, etc.. can help me for whatever reason. Iweb has a 30 day money back guarantee, I have been waiting nearly 4 weeks for a refund. During this time, I have been getting overdue notices as well as today getting an invoice that I had a "Successful Payment" to Iweb for 134.00$ (the cost of my monthly service.)
I have been in constant contact with my Iweb manager, who is "very disappointed" in the accounting department and will process the refund immediately. Now, he is going to "talk to his boss," to get things sped up.
Today, I log in to web chat to talk to him, and he is "busy," and will call me when the refund is complete.
All in all, the actual web service was good with Iweb, however, their business practices are the worst I have seen thus far. Everything is this round-about procedure which is painful to deal with.
My philosophy is, if I can pay YOU for your services immediately to get started, then YOU can pay ME just as quick. It wasnt like I could get my dedicated server started with a "I'll pay you as soon as accounting writes you check in a few weeks." Extend the same courtesy to me.
Last week I asked my friend to pay gplhost.com for VPS server EUR25 through paypal. They said they require to authenticate me in order to set up my account. Since paypal account is not mine I was unable to pass this authentication. I said, it's OK just refund me my money. They refused to give me my EUR25 back saying they will report me to authorities for "credit card fraud"!
I understand that my behaviour MAY seem suspicious but isn't it my right to refuse give my personal information to anyone? And isn't it my right to receive refund if I don't want to disclose it?
Shall I advise my friend to initiate dispute with paypal about that? I won't give up until I get my money back.
I'm having trouble deciding whether it'll be alright to use dedicated hosting for an upcoming service.
1. In what scenario would dedicated hosting be insufficient?
2. When should I go for self service instead?
3. What do you recommend for learning server administration?
I'd like to ask all of you, what did you think a professional hosting company must have/offer that you want to buy hosting?
View 12 Replies View RelatedI'm making a website which sells digital goods. Are there file hosting services that allow customers to download directly from them when they buy something? Instead of hosting files on my own web host?
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Does anyone know how I could go about setting this service up? ( If I were to get a HostGator/webspace account, etc)
I want good German web hosting services in order to host my sub domain. I have a site www.example.com which is already hosted on U.S server and I have a sub domain [url].
Now I wanted to host my sub domain on German servers.
I ordered a VPS from Hosting-IE on the 25th March and was initially told it would take 4 days or so to setup. A week later I emailed them, and was told by Max that it would be setup that day.
Throughout the next week I emailed a few times and received no response at all, and got fed up so a few days ago I just filed a complaint with Paypal to try and get my money back (After waiting nearly 3 weeks for a VPS I think I should). Now Hosting-IE are saying to Paypal that they gave me the info, when this isn't true.
So I just lost 60 euro's, not that much but still enough to get annoyed about. Gonna see if I can file a chargeback with my credit card company.. hopefully it should work.
Anyway, definately stay away from Hosting-IE! I should have read up on them before I ordered..
What type of hosting account i need to choose for a digg like news service(or social bookmarking). Is Bluehost enough ?? They have unlimited data transfer/domains/space near 6$ /per month. What other factors should be considered for a file hosting or image hosting site??
View 12 Replies View Related1. Is it worth to insurance web hosting service?
2. Have you heard about this?
3. Any insurance company offer this?
4. Has any web host been sued so far for damage to data or loss to business?
One of our data centre has reported that it has lost each and everything in fire at its place - including all instruments, servers, machines and so on. We were having 100 domains with them on our server. Our clients are very much co-operating with us.
What shall we do in this case as far as our 4 questions are concerned?
i was recommended by a good friend to come here for advice. i'm looking for a web hosting service that will allow multiple domains & do php for my zen cart ecommerce website. i am currently spending $200 per year for web hosting just for my ecommerce website alone. does anybody know of any good reliable and cost efficient web hosting service that will allow me to do this at the same cost or slightly higher than what i'm paying?
View 4 Replies View RelatedI want an Oscommerce based store and would like to know what are the best options for hosting Oscommerce? May be Godaddy or yahoo or any other? Kindly guide me in making this decision in the light of your experiences.
View 6 Replies View RelatedI have a question for you. I searched on for some good web hosting in UK and i found 2 services:
[url]- Web Hosting Shop, I like what I saw there mostly, and that was the nr1 choice until i find [url] .
If anyone used those domains and have an opinion about it, please tell me.
in a domain environment, how do I enable users to be able to access the Desktop properties and allow them to change their wallpapers. I know it should be a simple one but I'm still looking through policies but can't find what can be. By default/ after some group policy changes, all users are denied from accesing this properties window.
View 4 Replies View Relatedvaserv does not reply my emails now that Rus has kindly provided me a refund ( after my node has been wiped and before that my backup took almost 14 days to get made and after that the catastrophe took place)
Ive sent 3 emails asking for this ( maybe 4) and no one replies back..
I purchased some services from hostfresh.com but after waiting 3 days for my hosting to be set up (just basic web host space) i decided to switch to wrzhost.com where i was ready to go within 10 min of buying the services. I sent a support ticked to hostfresh(before i asked for the refund) and a lady told me to contact sales , when i told her i was getting no reply she again told me to contact sales so i bought else where. I emailed sales and billing 2 times each and sent 2 support tickets to them over a week and a half but have gotten no reply at all and when i sent a ticket to the lady that was actually replying , she now wont reply to my tickets also.
Anyone else have a problem with them and how did you get your refund?
Paypal was used to pay
I would like to share my 8 day experience with Steadfast.net.. while it end up with me with a refund, I still highly recommend Steadfast.net as the refund was through no fault of theirs
I asked Steadfast.net several pre-sales question and they responded very quickly despite I was just window shopping. Satisfied with the information I received, I signed up for a Basic Plan with them on the 19th of Nov.
Turn of events:
1. I set up Prestashop shopping cart on Steadfast.net, everything worked
2. Turned on Friendly URL in Prestashop, not working
3. Sent a ticket to ask if URL Rewrites were enabled, answer was yes
4. Installed a script to test URL Rewrite on/off, confirmed it was on
5. Troubleshooted myself, spent hours, reading Prestashop forum
i am living in India.Can i publish adult videos ? I would like to launch new porn site. Which is the best hosting ? Shared or dedicated ? Which sites offer adult hosting ?
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