I’ve ordered a server from this company more than 4 days ago and paid for it straight away. they promised it to be setup in 24 hours but no reply since.
If I’m not getting a reply to this post in 24 hours I’m filing a chargeback. I’ve tried emailing them directly or through tickets
I had 2 annual accounts with joeusa.com for my website hosting (2 websites). I was a 3-year customer, somewhat disatisfied with tech support service but without time to change hosting servers. My email quit receiving on one website/account about 2 weeks ago. Joe told me they had changed out a hosting server & that was likely the issue. I continued to have no email with Joe being evasive & nonhelpful. Upon logging into the control panel, I noted I was blocked out. I finally got him to agree to check on it, & he stated that the host spam blockers were not activated, & there was too much spam. I had made no changes, so the spam blockers had to be deactivated when they changed servers with no notification to me.
Joe shut down both of my accounts refusing me a prorated refund. I had paid one on Sept. 6 through PayPal for 1 year & the other on Nov. 6 through PayPal, also for a year. I was told by PayPal that they do not cover services, so FYI on PayPal, buyer beware. Joe gave me 24 hours to take my websites down. He also wiped out all of my email that was on the server that I had not been able to receive for the last 2 weeks & I lost all of it with no access to it.
I have email proof of what transpired & only want a prorated refund, what is fair, because I have not received near the full year service purchased for both accounts. He has refused, and I am considering filing fraud charges. My email documentation shows how a simple tech support issue turned into his cheating me out of my money when he cancelled both services & refused any prorated refund.
I have no idea why he has acted so vindictively, including wiping all non-spam email off the server that I was never able to receive, but, based on some of his comments, I believe that he either did not like our Judeo-Christian website or that he had been reading some of my personal email with political comments in the recent election. He was not even aware of my 2nd account until I made him aware that there were two, but he was aware of the ministry website/account, where the email issues were. The other account had no issues, but he cancelled both. Also, the Judeo-Christian ministry website had been hacked on his server by someone alleging to be Islamic about a year ago.
I am not making this report in vengeance. I am only trying to keep the same thing from happening to other consumers. This is a low-bid hosting company, and, once again the old adage, "You get what you pay for," is proven true.
I signed up with service from infinitie.net after seeing an offer they had on this link [url]
This was on July 21st about 8PM EST. Link above states "PLEASE ALLOW UP TO 2 HOURS FOR YOUR NEW VPS ACCOUNT ACTIVATE ONCE ORDERED."
First reply took 8hrs, second 9hrs, third 5hrs, and to this date I haven't heard back from them since Jul 23, 2007 2:32 PM EST.
Incomplete login details were issued on Jul 23, 2007 2:32 PM EST. However, message stated "CPanel is finalizing its install and will be complete in 2 hours." I immediately asked them to please advise when setup is complete on Jul 23, 2007 2:56 PM EST. After not hearing anything back I decided to cancel and emailed request at Jul 24, 2007 2:54 PM EST.
I have a couple services I'm happy with elsewhere. I more or less just wanted to separate an account and see what other options were out there. I wasn't bothered by the fact setup was slow. The main issue was if they take this long to reply and handle simple issues prior to setup, what happens if I'm setup one day and there is a more serious issue? Since initial cancel request I attempted to contact them on several other occasions by both direct email and their ticket system. I never received a response other then the standard automatic "Thank you for writing to Infinitie's Support Team."
I have disputed transaction with paypal today. At a last attempt I emailed infinitie.net yesterday and told them unless refund was issued this is action I would be forced to take. No response so I proceeded. I will update and let you all know how this turns out.
I have a server with DedicatedBox.net. My billing cycle is 26th every month, but they always disconnect my server if I don't make payment before 22th or 23th. I complained to them by email, their helpdesk and WHT PM. They did response to me, but can't have the issue resolved.
In this month, I forgot to pay in advance. They disconnected my server on 23th as always. I sent a ticket #499717 and nobody responses to me. Whether they disappear or just ignore me, it's a warning to me, so I decided to leave them. Luckily I have a backup for all my data.
This is my bad experience with DedicatedBox.net.
As described in the title I need a paid monitoring service which provides sms alerts and tells SoftLayer immediately so they can investigate the issue and make what needed to bring the server online.
I like hyperspin.com service but it looks there is no way to send SoftLayer an automated notification because there is a need to open a ticket.
I can't be attendant at my office 24 hours so I need this service which alerts me with sms about the fail and simultaneously tells my provider so my server will not be down for a long time.
I have not had much problems with server, but service is questionable.
I have sent multiple emails regarding my account to this date have not received any reply.
I keep getting mails saying my account is overdue but i have made a double payment in february & made payment in march.
No reply as whether i will be credited for extra payment in february or given a refund.
As i seem unable to get a decent reply to my ticket which is currently open with you (#210268) through your ticketing system. I am afraid i need to resort to posting here.
As i have asked in the ticket numerous times, can you please provide a reason as to why our server was offline? This ticket has been open since 29th April and so far we have only been told that you had "a couple of issues with you system".
After 6 days try receive 2 servers ordered with this company (DedicatedBox.net) i have request the refound because of BAD SUPPORT more at moment (2 days) not have replys of company.
Someone knows how to help me in that BIG PROBLEM?
Tickets reffers: 215062 / 616288 / 878226
I do not want to be a nuisance, but I find the service at dedicatedbox.net to be intolerable.
First, I placed an order for a dedicated server (Intel Core2Duo E6400) with the cPanel/WHM addon on April 8, 2008, and I paid for them upfront with PayPal. I have to chase after its support team before dedicatedbox.net finally had the server set up on April 13.
Diligently following the instructions that I gathered from the Support Center of cPanel and from my domain regristrar, I tried to set up a nameserver for my domain, but had no luck. At first, I blamed it on myself for not knowing now to configure cPanel/WHM, so on April 24, I paid an extra $15.00 USD for ‘initial cPanel setup’ addon service.
Subsequently, I had to send two emails to its Sales Department and two support tickets, requesting the DNS problem be fixed as soon as possible. Only on April 18 did Liroy reply, apologizing for the delay and promising to have my order carried out on that day. To my utmost dismay, when I checked back on cPanel/WHM today, nothing had been done.
Under ‘Basic cPanel/WHM Setup’ in cPanel, I noticed this error message:
“Warning: Setting ADDR value to an IP not associated with this server is not advised.
System has 2 free ips.”
And ‘Show IP Address Usage’ revealed that the two extra IPs that I had been provided with remained in idle.
This has led me to believe that all this mess, which I am currently stuck in, is actually a result of dedicatedbox.net giving out to me the wrong set of extra IPs.
It has now been 14 days since I first order my dedicated server, which remains quite useless to me. Yet this hosting company will be billing me again on May 9, 2008. How very unfair!
I have tried to believe that Liroy will eventually have everything sorted out, but unfornately, he has not even replied to emails (liroy@coreisp.nl) or to 'open' support tickets for almost two days. There is a limit to my tolerance.
I was using a server from dedicatedbox until last month. And I didn't want suffer anymore from their terrible service (IP taken away/provided less memory then ordered/down time/rarely answered support tickets/refused to fix problem after phone call), so I terminated my server last month. So my server was indeed shutdown as requested.
But after terminating the server, they still keeps sending bills and charing me. I have my credit card charged back the first bill. But seems that they are going to charge me another time this month. I tried to call them, but the phone call wasn't answered.
how could I stop them from making trouble?
We are getting the below message produced in error.log when accessing from mobile application. Even I have updated apache from 2.4.9 to 2.4.10 also. Still facing the same error like below.
[Thu Jul 31 15:27:10.934564 2014] [ssl:error] [pid 12000:tid 6520] AH02032: Hostname teampark3.sogeti.com. provided via SNI and hostname teampark3.sogeti.com provided via HTTP are different
How to resolve the issue?
I am setting up Vmware in a test server.
Did a ./vmware-config.pl and pressed enter for all the options.
I am seeing vmnet0 and vmnet8 in ifconfig result.
Now, the server has 16 IPs. Not even added to server. Just provided by DC..
I have created few nodes via vmware-web-console. The nodes are created without any issue.
Now..
I am not seeing any option in vmware-web-console to assign IP address to vmware nodes.
How do I assign my public interface IPs (provided by my DC) to every node?
I read someting about bridge networking.
TCP 67.228.85.130:2848 212.158.153.66:4925 ESTABLISHED
TCP 67.228.85.130:2848 212.158.153.66:4926 ESTABLISHED
TCP 67.228.85.130:2848 212.158.153.66:4929 ESTABLISHED
TCP 67.228.85.130:2848 212.158.153.66:4930 ESTABLISHED
there are 5000's of 212.158.153.66 connecting to 67.228.85.130:2848
how to limit 212.158.153.66 to like max of 30 connecting to 67.228.85.130:2848
I recently upgraded from Plesk 11.5 to 12.0. I also just got an extra IPv4-address for my server (provider is Strato), unfortunately I have some problems with adding it to Plesk.
The IP should be assigned automatically through DHCP, but when I did a Reread IP in Plesk, nothing happened. I tried to manually add the IP, but then Plesk manually configured it and I lost the IPv4-connectivity (IPv6 kept working though).
Now when I want to remove the IP, I get the following error:
Is this a bug or a problem with my specific configuration?
My opinion such, that I prefer paid service as I am assured that in this case I have a guarantee that during work something will not occur. In fact the main thing continuous work.....
Well I wait for you and I hope for your participation in to this post ...
We are curious to know about other hosting companies
How long do you keep a customer's Data if he has not paid for his invoices?
For shared web hosting.
I have been DotXM's customer for the previous 2 months. Due to some unforeseen circumstances, I had to terminate my hosting with them.
A month later, I am still being charged the subscription fees by paypal. Confused, I decided to look into the matter and found out that my paypal subscription to DotXM is still not canceled. I did not have a single clue that I have to cancel my subscription to DotXM in paypal too.
I have tried emailing DotXM owner several times with no reply. Shouldn't an ethical business person refund my money in this situation?
HostGator is the only one I know of taking your 404 traffic by default. I have never experienced this with any other host I have used.
Personally it does not bother me much because I know how to change it simple. I'm a big fan of HostGator otherwise. They do provide a great service. I just find it weird your 404 page is a HostGator ad with a coupon code.
Is this a popular thing I have just never run into? I know it is the norm with free hosting providers.
I currently have one blog on wordpress (a sub domain like name.wordpress.com).
I want to purchase a domain and also move it to a paid host. I am not really technically knowledgeable to do this. Have visited a few step by step guides but find them quite confusing.
guide to do the move/transfer of the blog, more for a beginner? And by the way is it simple to do or actually more for a professional?
I am trying to set a vpn system up on a windows 2003 server, that will tunnel my and some friends internet thru it, making it secure encrypted esspecially when using unsecure devices using wifi.
we tried this on a test server with 1 network card, we manage to setup the vpn and loggin, but we cannot manage to get our internet thru it.
That is basically the most important to it, we dont want local server harddisk access or anything, just to get our internet thru the vpn so it is secure and encrypted.
The test box had 1 network card, and if we take a cheap server for this purphose it will probably have 1 card also.
Who can help us achieve this and explain us how for future refernces ? We are willing to pay a fee.
before order,I ask poundhost's sale,
he said can provide 64 and 128 IPs,
so,I create a order at 2008-10-11,
10-15 server ready,
I ask them,but in this time,
they said only provide 10 IPs,max 16IP.
I used it for vpn applications,no have enough IPs,can't do it.
so poundhost said can cancel the server.
I never use this server,but poundhost still no refundment,
I send mail to them,no any responses,
......
I am wanting to spend around $60 - 70 a month on a VPS...
I am looking for a reliable source, and one that is on the cheaper side (but I know those two don't actually mix, so reliable more)
It doesn't have to be managed, but it can, so either way.
Any recommendations?
How much disk space/bandwidth should I be able to get with that amount of money?
I need it with control panel, and fantastico at the least.
I am planning to host my site in Dreamhost but I not have credit card and PayPal account. How to send money to Dreamhost? Also suggest best plan for me.
Currently my blog get average 400 visitors per day and plan to get 5000 per day.
I dont have an account with godaddy Godaddy has taken money from my paypal account.I have contacted godaddy asking for it back They are not going to give it back
I need that money... I need advise on what to do next?
i know that one or more of the people who work for hostecon post here
i just want to say i am very upset right now
hostecon was a decent host - but i decided to end my offshore site
i had prepaid for another 4 months before i told them i was cancelling my account and wanted my prepaid money back
they told me they would cancel my account on the 1st of april and give me my money back
it is now april 2nd, hostecon.com seems to have vanished, and i have not received any money from them.
if you work for hostecon or know how i can contact them then help me get this sorted right away. hostecon support has always been great, but i just dont need their services anymore and want my prepaid money back.
i hope you from the start the one who is handling the business
View 0 Replies View RelatedLast week I asked my friend to pay gplhost.com for VPS server EUR25 through paypal. They said they require to authenticate me in order to set up my account. Since paypal account is not mine I was unable to pass this authentication. I said, it's OK just refund me my money. They refused to give me my EUR25 back saying they will report me to authorities for "credit card fraud"!
I understand that my behaviour MAY seem suspicious but isn't it my right to refuse give my personal information to anyone? And isn't it my right to receive refund if I don't want to disclose it?
Shall I advise my friend to initiate dispute with paypal about that? I won't give up until I get my money back.
A while ago I got an e-mail from Lunarpages saying my account was due for renewal. I contacted them well before the payment was due and asked for the account not to be renewed. I gave all the information I was asked for but then the support staff didnt reply.
Now I have an e-mail saying I have renewed my account and domaim. I quickly opened a support ticket asking for a refund, again giving all the details that I gave the first time. The ticket I opened was closed (why?!) and instead Lunarpages support replied in my original support ticket saying the charge ($100) is non-refundable.
Is there anything I can do, other than tell them if they dont give me my money back I will help in ruining their reputation?
I have now run into a very very unpleasant situation with ThePlanet.
I have ordered my 3rd server with them this month as a reseller. Before ordering I had a chat with their sales team and went through the purchase very carefully to make sure I had got the facts straight.
On their reseller programme, if you agree to a 6 months contract, you get your first month free. I asked the sales rep and verified that if I signup I will NOT be charged for the first month of service. So, instead of being charged 294 USD, I would be charged 25 USD just for the setup.
So, I went ahead and ordered. I even submitted a billing ticket requesting that this billing was applied and that 6 months contract would be applied.
Now it's exactly a week later and I can see my CC statement which says I have been charged 294 USD. These inconsiderate, and slack people at ThePlanet do NOT understand nor care about the damage this caused me.
And that billing ticket? It is unaswered, unresolved since its open date - 9th of May. 8 days now.
I'm absolutely furious. Do they think they can just take money like that? I am just sickened.
Do I file a chargeback? I spoke yet again to a live chat billing agent who was absolutely unhelpful.
I enjoy their network but now I am thinking about taking my 1000 USD per month business with them else where.
i buy vps form vpsville.ca for 3 month,
yesterday, my vps was block
cpanel and ftp and ssh not answer the request
i open in vpsville.ca and they never answered
today my main ip is not working
i vpsville.ca support is very bad they never answered my emails and ticket
and i have question, where is my vps?
This may well turn into a free-for-all but...
If you're hosting a large, MySQL website and priority one (more important than price) is database stability and server uptime... who would you recommend as the best host for your money ?
I have free-hosting with Awardspace and their customer service and uptime are great, but their database crashed a couple of times in just a few months. Granted they always fixed it quickly. I've never used their paid packages.
And also I have quite a few sites pay-hosted with a Trini company that's re-selling from myhostcenter.com . They have fair customer service, but their databases have never (in four years) crashed on me... I've never lost data... and the price is very right! What I dis-like is the lack of advanced warning when sites are going to be down for server-maintenance. And there have been a couple times when the server would be down for no apparent reason at all, and with no apology.
Those issues haven't been huge problems before, because the sites are all relatively low-traffic, but it can be a disastrous for a future project I'm working on. Therefore, who would you recommend as both the most stable and most reliable host that money can buy ?