Solar VPS Refuses Service Based On A Year Ago

Jul 11, 2008

The Solar VPS CEO has a guilty conscience or something that I will screw him up...he knows that I won't do a thing to his company....anyways...cause I want to apologize to him...in public....and I want him to read this...I called him a fool...on live chat...for not agreeing to a idiotic final decision...decisions are based on a company...and should be changed....I just want a VPS for my portal...thats it....

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Infinitie.net - No Service, Beyond Slow, Refuses To Refund Money Paid

Jul 28, 2007

I signed up with service from infinitie.net after seeing an offer they had on this link [url]

This was on July 21st about 8PM EST. Link above states "PLEASE ALLOW UP TO 2 HOURS FOR YOUR NEW VPS ACCOUNT ACTIVATE ONCE ORDERED."

First reply took 8hrs, second 9hrs, third 5hrs, and to this date I haven't heard back from them since Jul 23, 2007 2:32 PM EST.

Incomplete login details were issued on Jul 23, 2007 2:32 PM EST. However, message stated "CPanel is finalizing its install and will be complete in 2 hours." I immediately asked them to please advise when setup is complete on Jul 23, 2007 2:56 PM EST. After not hearing anything back I decided to cancel and emailed request at Jul 24, 2007 2:54 PM EST.

I have a couple services I'm happy with elsewhere. I more or less just wanted to separate an account and see what other options were out there. I wasn't bothered by the fact setup was slow. The main issue was if they take this long to reply and handle simple issues prior to setup, what happens if I'm setup one day and there is a more serious issue? Since initial cancel request I attempted to contact them on several other occasions by both direct email and their ticket system. I never received a response other then the standard automatic "Thank you for writing to Infinitie's Support Team."

I have disputed transaction with paypal today. At a last attempt I emailed infinitie.net yesterday and told them unless refund was issued this is action I would be forced to take. No response so I proceeded. I will update and let you all know how this turns out.

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1 Year Review Of JaguarPC -> Excellent Service & Hosting

Feb 1, 2007

It has been one year today that I have had a VPS with JaguarPC. It has been a pleasurable experience.

From day one I received prompt curious service from their sales department and support the few times it was needed.

I was overseas on trip to Bulgaria and Turkey right after setting up my VPS. I messed up something just before I left that caused the VPS to crash while I was away. It was my error - I was out of the country and my assistant who knows little about running a VPS was able to get out an email to me in Bulgaria. I opened a ticket with support and gave them my friends email address so they could work with him and that was all it took.

Support had my system up and running in no time even though I messed up.

The VPS has run perfect since. Just recently my VPS was moved from the Houston Data Center to the Atlanta Center. The migration went great and the new server is outstanding. Fast and very responsive. WHM/Cpanel a resource hog as it is loads almost instantaneously now. Two Dual-Core AMD Opteron(tm) 2210 Processors! The VPS has only 8.3% of memory usage with no disk swapping. SATA drives in RAID 10. My old server was always at 46% which still was good.

Regardless of what you may read here from some grippers - you too can have a good experience at JaguarPC.

Right now you can get 15% off for life on a VPS - if you are looking for a powerful server to have a VPS on the current ones Jag is selling are it! (till Feb 15)

I am no employee of JaguarPC just a happy client who wants to tell the truth about my one year anniversary with the company.

The company has a great forum where a good group of old time customers help other customers with installs or whatever with their hosting needs. Even the resident wacko VIN DSL is a big help when he wants to be

They continue to improve all faucets of the company with new ideas and services -that along with the continuous hiring of an excellent team of sales and service personnel as the company grows make it so that I can look forward to another good year at JaguarPC.

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Is There Any Website Redundancy Service (dns Based)

Oct 5, 2009

Let’s say I have the website myname.com

Myname.com is a very popular website and his content mirrors in 2servers (Server A and Server B) in 2 different datacenters (exactly same content).

When Server A fails due to datacenter or rack problem and no site is responding, then I need some service to transfer ALL traffic to server B. Is there any (paid or free) service doing such a thing? If yes, what about dns propagation? As far as I am concerned, dns propagation is a very slow procedure depending on each internet provider.

So how could we instantly make Server B to come live to ALL visitors? Is there any quick and reliable dns redundancy system without having to wait for dns propagation?

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Singlehop - 1 Year Review Of Dedicated Server And Customer Service

Sep 23, 2009

just want to say this forum kicks some serious arse. It helped me out tremendously with a potential scam that I almost got myself caught in this morning. Secondly, since I am on here posting this morning I might as well post up a one year review of Singlehop.com and the dedicated server I am using.

My websites hosted on rig: www.svtsnake.com, www.nsgcenter.com, www.nextlevelhardware.com
My host: SingleHop
My sales rep: Miguel Villegas
My hosting package: Dedicated Server E8400, 2GB ram, 250GB HDD (non raid), Plesk CP with 5 domain license.
My monthly pricing: 189.00 even per month

At the beginning of my term about a year ago I was achieving 2.1 to 3.0 MB/s throughput down and close to 500 KB/s up which is excellent and really incredible for working on SSH Secure Shell for me with uploading and downloading DB files, etc. At this current point in time I have noticed a minor decrease in speed to around 1.5 MB/s download speeds and at nighttime hours around 700K, which is more than ample and still excellent IMO as you will see in this picture: http://nsgcenter.com/dlspeed.jpg

I am very happy with overall throughput of the server at almost all hours. You can check out overall network response time and server DB response by playing around with the vbulletin database I run at svtsnake.com. There is always a huge amount of concurrent users and never any slowdown.

Something else incredible for me with Singlehop so far is network downtime. I can honestly say, since my latest term with them. I was also a customer a few years ago and had a few issues with server downtime that I ceased being a customer with them because of it. However, I was refunded an compensated in a timely matter and everything was taken care of immediately.

However, it seems that as of recently they have improved there infrastructure tremendously because I have NOT been down for 1 second in over 7 months. Even when they schedule downtine, my server has never noticed it. My uptime has been 100% for every single day that I have owned this server on Singlehop.com.

There is one issue that I can say I am very unhappy with, and it is an issue where all partys can be blamed even including myself. I am well aware that there policy states after 3 days of non payment they can shut down server connection. So, I was a customer for seven months when a new single hop account executive named Miguel Villegas joined the team and was my representative. I had changed my cell phone and never updated the file, and at the same time I own multiple businesses and frequently close and open different credit/debit/rewards cards to be used for processing payment. Note that I have never missed a payment with them up until this point. The payment was do on like the 18th of the month or something, and I received the invoice thinking that my credit card on file was automatically going to pay my bill like it always does. But it just so happens that the credit card I had on file with singlehop was stolen at a nightclub in NYC called MansionNYC, and I was pick pocketed. I lost all of my credit cards that night and called up to report all of them stolen. So, obviously I was issued new credit card and I was waiting for them to issue me new cards in the mail and new numbers, which took about 3 to 5 days with most companys. So, here I am 3 days late for payment and I wake up one morning and ALL of my websites are completely shut down. No notification, no warning, just closed and I got an email from Miguel Villegas my account representative explaing that my server was turned off until I remit payment.

I called up Singlehop and I was furiated, yelled almost at the top of my lungs that they simply just shut off a server, after 3 days of payment. Especially in a situation like this and they never even called me up to let me know they were doing this because my cell phone was different on file - which was mis-communication on my part. At this point in time I called up my bank HSBC and got an emergency debit card number to make the payment to Miguel through email and my server was re-activated.

But, 3 days after invoice is due to just cancel someones server or suspend it is definitely not good business policy. I have been a customers for almost a year and the whole incident was a fluke, they didnt have to suspend the server. In my business, we give a customer at least 30 days to pay a bill. But thats not the point, I know there policy states you have 3 days to remit payment or policy account suspension. But I think that is a horrendous policy, especially for emergency situations like I was in. What happens if the owner of a business is dying of an anyeurism in the hospital and is 3 days late with his web payment for his website, does singlehop simply suspend his 16 million hit per month vbulletin forum just because of lack of communication and payment?

I am still a longstanding customer with Singlehop but felt I needed to share that story with everyone. So, yes I am very happy with quality of service, speed of service, tech support, packages offered. But, I am very upset about there payment policy regarding 3 days of lack of payment that just aint right. I really like the attitude and business practices of the execs at the company and they are going to hate me for the negative feedback of my one bad incident with them, but overall Singlehop has my business and will have my business UNTIL either the server is offline every other week, or my DB crashes due to SInglehop issues. LOL Neither I think will be happening anytime soon.

Thanks for reading everyone. If anything, I hope Singlehop reads this and considers modifying there policy regarding server suspension and lack of payment maybe to something more like 10 to 15 days. Not 3 days.

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Plesk Automation :: Node Selection Based On Service Template

Aug 11, 2014

We have a PPA environment with 7 service nodes (one management node, two web-, two database- and two e-mail servers). We also have 2 variants of hosting, a consumer and business variant.

We want separate the consumers from the business variants on the service nodes.

I want to use webserver1, databaseserver1 and emailserver1 for consumer hosting and webserver2, databaseserver2 and emailserver2 for business hosting

I want to make two service templates, one consumer and one business template.

Is it possible to configure ppa : When we subscript a consumer template, everything must provision only on the consumer service nodes automatically (web01, db01 and email01) and not on the business services nodes.

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Solar VPS Reviews ....

Jan 3, 2009

I have been a SolarVPS customer for about half a month and I am very happy with their service. I have not had one single downtime and their support was top notch the few times I needed them.

For verification a domain I have hosted there is [url]

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Vpslink Vs Solar Vps

Sep 1, 2008

Who do you guys recommend between these two? I've read good things about both. Just want some input before I make my final decision. Thank you all. I'd probably go with the Link 4 on vpslink with cPanel addition or VenusLX with cPanel on solar vps. So who would you choose? This is for an ecommerce site running on joomla with virtuemart and a blog running wordpress.

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Solar VPS Review ...

Aug 26, 2008

I have been with Solar VPS for about 6 weeks now and here a quick review.

Network: Wow, it great I am in the UK and get between 7mb to 9mb connection to the VPS in the US, I am in the Fortress ITX datacenter, it is rock soild and haven't had any downtime.

Node/VPS: Excellent uptime and fast and no downtime.

Support: They are excellent and one of the best I have come accross. I have used shared, Reseller, VPS, dedicated servers with various providers.

I will submit a domain on the VPS via the report link

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Solar VPS Billing Panel Inaccessible?

Aug 5, 2008

The control panel for SolarVPS seems to be down and their homepage also appears to be partially broken. A representative on live-help just told me that there's no ETA at all for a fix and that all customers might have to provide information to identify themselves as they might have lost customer data irretrievably.

I'm somewhat shocked, been a customer for a year now and never had any issues, but this is pretty bad if true.

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Apache :: Converting Config From IP Based To Name Based Virtual Hosts

Feb 26, 2015

I have a task of converting a current Win Server based apache server from multiple IP based virtual hosts to a full name based virtual hosting.I'm famiilar with the steps but I was wondering if there are any gotchas in Windows that I should be aware of. It seems that now matter what I change in the new config it doesn't work or work as expected.

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Reseller Refuses To Release EPP Key

Jan 11, 2007

We signed up with Cyberheart IT Online because they claim to be a BusinessTrust and Trustsg Company for web hosting (from January 2006 until January 2007) and 3 domain registration and a sql database.

During the year we had 3 main problems as follows;
1. unable to log in via web mail and each time we asked Cyberheart on this the reply is not to use web mail as it is unstable despite us telling them that we travel often and need the service which is included in the hosting plan.

2. When we logged into our web control panel to perform administration, we received messages saying that another user was logged into the system. We asked Cyberheart about this but received no reply or no solution.

3. We initiated a transfer to another Hosting company on the 20th of December 2006. Cyberheart replied to my email with explanation of what issues they had and I should move to their new server. We refused and asked Cyberheart to affect the transfer.

Cyberheart asked for DNS numbers after we sent repeated emails to ask them the status but delayed the transfer and withheld the correct EPP key until one of my critical domain expired on the 07/01/2007.

My new hosting company in the US advises me to renew my domain with Cyberheart so that we can continue with the transfer as they cannot do anything until Cyberheart provides the correct Authentication or EPP key. We suffered with our websites down and emails not working.

We asked registrar WEB COMMERCE COMMUNICATIONS LIMITED DBA WEBNIC.CC to intervene and only after did Cyberheart reply on the 10/01/2007 that we had outstanding invoice and Cyberheart will not provide the EPP key until we paid. We asked for the invoice to affect the payment and Cyberheart did not reply until the second reminder email today (11/01/2007). In the email (with no invoice) Cyberheart asked for $129.00 per domain name renewed which totals $258.00. The initial quoted amount was $18.00 per domain registration.

We have sent another email today to ask for a official corrected bill, still no reply.

We want the Authentication key to affect the hosting transfer. We do not want any other dealings with this unethical company but do not want to be bullied into paying what Cyberheart arbitrarily charge.

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HP-UX Tomcat Refuses Connections After Boot

Jan 29, 2007

Right after booting from HP-UX PA-RISC, Tomcat refuses connections.

Trouble Description:

No startup error messages are logged and processes are up and running.

Checking /etc/rc.log:
----------------------------

Starting Tomcat server
Output from "/sbin/rc3.d/S998Tomcat start":
----------------------------
Using CATALINA_BASE: /opt/mediation/Tomcat5.5
Using CATALINA_HOME: /opt/mediation/Tomcat5.5
Using CATALINA_TMPDIR: /opt/mediation/Tomcat5.5/temp
Using JRE_HOME: /opt/mediation/java/jre15_15002
/opt/mediation/Tomcat5.5/bin/catalina.sh[233]: touch: not found.
----------------------------

If Tomcat is manually stopped and restarted, it accepts connections.

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VPS Date Refuses To Change. Lunix

Sep 11, 2007

I'm having problems trying to change the date, no matter what I enter in webmin or shell it keeps the existing date and I've tried ntp.

Fed Core 6

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LaneHost Not Holding Up To It's Guarantee, Refuses To Answer

Jan 3, 2009

I signed up with La(m)nehost not a short while back, I now wanted to make use of the guarantee since i'm not happy with there service.

I issued a ticket the 27th december 2008, requesting my money back since I wasn't happy with there services and they offer a 60back not-happy-money-back guarantee.

Till this very day it seems as Lanehost is REFUSING to respond to the ticket! I asked about the issue on the chat and just got a lame answer "you should log a ticket"...

What can I do against this? I paid around 150dollar for a year (stupid enough).

I was about to start my own hosting company, and this just sets me back alot.

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CPanel Refuses To Fix Cross-site Request Forgery

Aug 3, 2009

apperently cPanel does not wish to fix a cross-site request forgery because it would be a so called feature. Maybe due the weekend someone had a drink to many

Anyways ; from The register:

Quote:

The vulnerability in cPanel is triggered by luring a user to a malicious website while logged in to the program, which is one of the most widely used web-hosting applications.

The attack is able to trick cPanel into carrying out sensitive commands by making it appear as if they came from the victim.

"If you logged in as root and you hit my website or you hit any website I control, I can do anything I want," Bailey said. "I can reset your root password, I can upgrade software, I can modify any setting I want. That's scary and that's bad."

Even more troubling, Bailey continued, was the reply he got when he notified cPanel officials of the bug. "The response I got from cPanel was we can't fix this because it's a feature. Apparently, they're worried it's going to break integration with third party billing software, so they can't fix this."

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Angry With GoDaddy. Trying To Host Site On OSX But It Refuses To Be Visible

Sep 1, 2008

I've been running a GoDaddy Windows server with YetAnotherForum software for my forums. It's dog slow... it takes at least 30 seconds to load a page, even longer if you are making a post.

So, I've set up one of my macs to run UPB software and I have it run 24/7. The forum works, the flatfile database runs great, and it works on my network of computers. But here's the problem. Nobody else can see it.

Sometimes the link just hangs, but mostly it just gives an error saying "The connection to the server has been reset". Is it because the server is connecting wirelessly?

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Plesk 12.x / Linux :: Centos 7 - Service Configuration (Bind Service Is Not Installed)

Apr 27, 2015

I have a Server with Centos7 + Plesk 12 and in the service configuration say that the Bind service is not installed, from command line i have install named services and make a manual configuration the first domain, but when I return to the service page in plesk... the problem is the same, the Bind Service is not installed; then the problem is when i want create a new hosting i need to go to the ssh to make the DNS configuration...

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Plesk 12.x / Linux :: Unable To Find Service Node For Web Service On Domain With ID 0

Sep 10, 2014

Got following Problem: Unable to find service node for web service on domain with id = 0

After a Check from [URL] ....

I tried this: [URL] ....

Result:

+--------------------+--------------+---------------------------------------+------------------------------+------------+
| Domains | Service Type | IpAddressesCollections.ipCollectionId | Current value of ipAddressId | Have to be |
+--------------------+--------------+---------------------------------------+------------------------------+------------+
| XXXXXXXXXXXXX.org | mail | 30 | 0 | 1 |
+--------------------+--------------+---------------------------------------+------------------------------+------------+

Resolution:

mysql -uadmin -p`cat /etc/psa/.psa.shadow` -Dpsa -e 'Update IpAddressesCollections SET ipAddressId = 1 WHERE ipCollectionId = 30'

Result: ERROR 1062 (23000) at line 1: Duplicate entry '30-0' for key 'PRIMARY'

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Plesk 12.x / Linux :: Unable To Find Service Node For Web Service On Domain With ID 6

Jun 24, 2015

Deleted a domain workspace in Parallels Plesk and now I am getting this error when signing into the panel:Looked at the logs and been trying multiple commands (including the bootstrapper repair etc.)I found the full error from the logs:

[13-Jun-2015 16:35:33 UTC] PleskDBException: Unable to find service node for web service on domain with id=6
file: /usr/local/psa/admin/plib/PhDomain.php
line: 1404
code: 0
trace: #0 /usr/local/psa/admin/plib/Smb/Subscription/Domain.php(490): PhDomain->getWebHostingServiceNode()

[code]....

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Plesk 11.x / Windows :: Values In Priority Of Service And Weight Of Service In SRV Records

Jul 6, 2014

We are currently using Parallel Plesk 11.0 version and there is one requirement from microsoft provider to add the exact same values in SRV Records.

Priority of Service = 100
Weight of Service = 1

but these values are not available in the dropdownlist. attached are the screenshots.

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Plesk 12.x / Linux :: Internal Error - Unable To Find Service Node For Web Service On Domain With ID 5

Jun 15, 2014

Clean install on openSUSE 13.1

After deleting a domain, we got the following error which rendered the panel useless.

Internal error: Unable to find service node for web service on domain with id=5
Message Unable to find service node for web service on domain with id=5
File PhDomain.php
Line 1402
Type PleskDBException
Go To Previous Page

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1 Year On From Sentris

May 29, 2009

We've been using Sentris mainly for our server needs over the past year, today marks our 365th day with the provider!

Past reviews:

[url]
[url]

---

Overall they've been fantastic to us. Good support when we need it, fantastic network uptime (only recall one time when there were some network problems).

When we've requested for custom things, in terms of hardware or other they are happy to help. They've always seemed to be offering new things with their services over the year, improving their bandwidth carriers, adding more. On the front of it, their site doesn't seem too much, doesn't express the good level of service which I've gotten, probably would expect more from an old site like that.

I don't know what else to say, since they've been pretty great with no problems - suppose its harder to write a review when nothing bad has happened.

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One Year With Medialayer

Nov 3, 2009

I moved from A Small Orange to Medialayer in late June of 2008, and although I was a little unsure on going from cPanel to DirectAdmin, aside from one small thing* I honestly don't miss cPanel at all. Medialayer themselves ported my sites over (I'm always scared I'll mess things up on my own) so really, changing control panels was rather painless for me.

Anyway, as far as actual hosting I could not be happier. The only downtime I've experienced was scheduled and announced well in advance and never for very long.

Support tickets and general inquires are answered ridiculously fast to the point of being scary. I'm still not used to getting replies within minutes instead of hours or days.

I don't currently use a custom plan but the fact that I can request one is a huge plus to me. With my previous host you could add extra bandwidth but not space (you're only option was to simply go up to the next plan) and that always felt very limiting to me.

I'm aware that these days hosts with Medialayer's pricing structure are called "expensive" by some, but I'm still stuck in 2004 and consider them priced just right for what they offer. Also, as far as I'm aware Paypal is still the only payment option, and although that is fine for me, it won't be for others.

* (The only thing I miss is the ability to purge/make unwrittable the stats/awstats folders. I'm not sure if this is a host vs host or cPanel vs DirectAdmin difference, and really it is so minor in the grand scheme of things and only even noticeable to someone stupidly anal such as me.

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One Year Review - VT6

Jul 29, 2008

This is a brief review of my experience with VT6 over the last year.

I have little to say, because it's "just worked". I've had to call upon their helpdesk twice in the last year. In both cases the response was timely and the matter resolved in a reasonable timeframe, both were matters beyond their control.

I'd happily recommend them for shared hosting.

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1 Year At ZONE.net

Jul 28, 2008

I wrote a while back about my 9 month experience with ZONE.net, and now certain circumstances have come up that have brought the need for me to to move to a different datacenter in southern California. However, my experience "in the ZONE" was exceptional, and I didn't want to walk out on them without a final word here on WHT to let everyone know what a wonderful time it was hosting with them.

In June of 2007 I was beginning to grow my own web development & client solutions business and decided it was time to move from a shared box to a "more private" VDS. I don't jump into things quickly however, so I had planned a week or so of research for the best price/quality/service combination. I spent days on here reading reviews, checked out 20 or 30 different companies and websites, and pitted plan against plan.

Eventually I narrowed it down to "the top three" and finally went with ZONE.net. They lured me in with some amazing deals in the "VPS Offers" advertising forum here, and I liked seeing the activity of their sales guys on WHT.

As you'll see echoed over and over again by happy customers on this forum, I wasn't disappointed by my choice. Throughout the year I filed some 16 support tickets which were all dealt with swiftly and as expected. As my company began to grow, I even went through migrating to a larger VPS plan with them, which was handled perfectly and went through effortlessly. I've "scaled-up" with other hosting companies in the past (when I worked for another company) and have had horrible experiences (plans change and prices fluctuate and you can't always get the same kind of deal you had before), but these guys were wonderful and everything went through without a snag.

Their network is quick, their support is amazing, and their prices are incredible. For clients of mine who need a VPS, I always recommend the ZONE. You won't be disappointed.

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My Two Year Review With IN(.be)

May 11, 2007

This is my first and last review of these guys. When I first colocated my server with them, they were still known as iHosting. The price was good, the support was excellent, and it was a friendly little place. I never experienced any down time to speak of, and when I needed something changed (like a reverse DNS entry), they took care of it almost straight away.

Of course, then a big mean company bought them. In(forbusiness).(nl|be). From day one I knew things could only go downhill from there on, and I was right. Every time they touched my server in the datacentre, it went offline. Even when they didn't have any business with my particular server. On three occasions they unplugged the power cable *WITHOUT PRIOR NOTIFICATION* so I couldn't do a clean shut down which resulted in a raid array rebuild. That in itself would almost be acceptable, but each time they didn't plug it back in properly.

Then on another three occasions they've messed up my connectivity by not handling the NIC with care. It's a sensitive little thing, and even though I've pointed it out to them time and time again, they keep messing up. Usually they've been kind enough to fix these problems, which they caused relatively quickly. However, it's happened again, and this time they're refusing to fix it for free. Needless to say, I'm not paying for something they broke, and I'm cancelling my account with them ASAP. They'd better not make a fuss about giving me back my server, or I won't be a happy camper.

As if unannounced shutdowns and unplugged cables aren't bad enough, I've also been paying for an APC connection/account for almost two years now. I still haven't received any actual login data that would in fact allow me to do a remote reboot. It's not like I haven't asked them .. I asked them at least every time the server went down, and about every other month as well. Each time my mail was either ignored, or I got some vague reply.

Oh, and about this latest downtime .. they told me they'd be rearranging things in the rack today. I asked them, yet again, to be careful with my server so it wouldn't go down for like a week again. That mail was nicely ignored. After almost a day of downtime, I told them I would be cancelling my account and that they'd better get my server back up ASAP. Their only reply was that that would cost me. After they guaranteed me there would be no more than 5 minutes of downtime while rearranging the rack. Right.

The hosting world has changed a good bit in those years I've been with them. I can now get a reseller account that gives me just as much freedom for less money with more support. And face it, support is what it's all about -- and theirs blows.

I wouldn't recommend this host to anyone, not even if they paid me. Not even if they were the last host on the planet. Never again.

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My 5 Year Review Of Powweb

Oct 19, 2007

I have had several accounts with Powweb for 5 years now and I thought I would write a brief review of them:

BEFORE

I originally went with Powweb 5 years ago based off of a referral from a friend. At the time, the “shared hosting environment” isn’t quite what it is today. For the first several years, I experienced trouble free hosting (for the most part) and truly felt as though I was “getting what I paid for.”

Powweb, back then, was a privately owned company based out of California ( I believe) and I usually got the impression that most of their employees truly cared about their customers and the quality of service they provided. What made them semi-unique at the time, was that they offered only a “one plan solution” (they didn’t offer multiple plan types) and the simplicity of their business model worked well for most.

Powweb was also unique in that they offered community forums which were pretty “open” and it truly allowed customers to discuss problems and issues with one another. A few years ago, they transitioned from private dedicated servers to a clustered environment and that did bring along some hard time, but they got it under control eventually. Overall, I was satisfied with the service.

NOW

A year or so ago Powweb was bought-out by Endurance. If you do not know anything about Endurance, they are a very large web-hosting company which has acquired several other large shared-hosts over the past few years.

Once Powweb was purchased by Endurance, the quality in service immediately decreased. Part of what Endurance does with most of their acquisitions is to assimilate them into their fold. This was a very shaky process and nearly everyone experience a large amount of downtime.

Additionally, Powweb is now plagued by horrible MySQL issues where the service is nearly completely useless. For the past year, Powweb has been either unable or unwilling to fix these issues. It can often take several minutes for even the most basic of queries to run. Any dynamic type of an application: forums, blogs, CMS, are usually rendered completely useless.

To make matters worse, Powweb continues to aggressively advertise these resource heavy applications and then ask for patience as they attempt to get their issues fixed. It has been about a year now, and still it is not resolved. Much of these issues come from the extreme overselling that Powweb does. Nearly every day, all websites (even static ones) come to a complete crawl.

Calling customer support is also a waste of your time. 95% of the time, you are met by a rude person who simply tells you “well, it seems to work for me” or that “we are aware of the problem” (at best). Opening support tickets is also usually not helpful. Tickets are often closed without any contact with the customer and it is very common for them to “give you the run-around.”

I have been told by support several times to keep an eye on the forums for updates on issues and whatnot. Then, if you go to the forums and attempt to get any information from there, you are told that ‘these are only user-helping user forums’ and that you can’t get any official help there, though customer support told you to go to that very place. Additionally, Powweb’s staff practices extreme censorship of the forum and it is common for negative remarks to be removed or posts completely deleted, many times without any acknowledgement of the act.

In addition to the MySQL issues, Powweb also experiences frequent “lock-ups,” CGI issues, email issues, dns issues, and so on and so forth. The list of problems that has occurred over the past year is literally too long to remember.

In conclusion, the Powweb of new is nothing like the Powweb of old. This new Powweb is controlled by an over-selling giant (Endurance) that is only concerned with the number of accounts as apposed to the quality of service. While certainly any business related site should not be in such an environment at all, I would even suggest that people looking for a host for hobby related purposes stay clear of powweb – it’s that bad.

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HostMySite VPS 1 Year Review

Aug 15, 2008

One year has gone by since we bought our hosting plan at HostMySite (HMS) and I thought I'd post another review. You can read my previous review here (http://www.webhostingtalk.com/showthread.php?t=659594)

The Short Of It
We have 2 IIS Coldfusion VPS (CF VPS+ plan). The first one we had was originally just a CF VPS (for developing) but we later changed it over to a CF VPS+ (more ram, more space, etc). This VPS is 1 year and 1 month old. Our production VPS which currently hosts our website is a healthy 1 year old. The reliability has been great and we never had any speed or performance issues.

We are very happy at HMS. We have had very little issues with the our VPSes and those issues are usually resolved very quickly. Anytime we needed support, it was overall always quick and helpful. We recommend HMS to anyone who needs a Windows VPS.

Security and Friends
The SSL certificate we purchased from our previous host expired so we bought a new one via HMS. At first the order we placed was apparently processed by them but wasn't sent to the issuer for processing. We didn't find out until we sent a ticket in wondering about the status. They immediately processed it for us. Except for the fact that they processed it for 1 year when we bought it for 3. So another ticket flew across the internet and flew back to us just as quickly resolving the problem.

They asked if they wanted them to install it and we emphatically said yes. They installed the certificate and we were set. Or so we thought. We began having issues with our merchant account not being able to verify our SSL certificate. They forgot to add in the intermediate certificate so that third party processors can see verify it's legitimacy. This was resolved very quickly (faster than we expected) and we have not had issues with it since.

The One Thing
The only thing we'd like to mention was an incident that occurred several months ago. One day, out of the apparently gray clouds, for some reason our site could not be connected to. After shaking our fists futilely at the weather gods, we sat down and tried to figure out what was wrong. By doing the basic diagnostics to make sure it wasn't us or our ISP we cursed the Lunar Goddess and contacted HMS to see what was up. They fixed it but didn't tell us what the issue was. Apologies in the form of cup cakes to the Moon was issued.

The next day, the same problem occurred or at least we thought and was told it was the same problem. We could not access our site. This time we did both live chat and started a ticket (for documentation, last time we just called). In the live chat they stated it was an issue with the node and not specific to our VPS and they were working on it. They said it was the same issue as yesterday.

This is where it starts getting dicey.

They also responded via the ticket that the firewall was blocking the ports and not the same issue as yesterday. Now considering only one person has access to the VPS (via RDC) to make changes and he did not log in to make any changes to the firewall (why would we?) that explanation didn't even seem plausible. And the ports blocked (pretty much everything except FTP) didn't make any sense. We went back and forth, with me explaining that after several months of not touching the firewall after setup, why would we inexplicable block ourselves out? Why would we even touch the firewall? Also that it can't be a coincidence with the node issues yesterday and they had already stated it was the same issue.

After a bit of going back and forth, they finally came to the conclusion that the patch they applied to fix the node issue made changes to the firewall which caused the subsequent issue. While this explanation didn't exactly seem completely kosher, we weren't going waste more time asking for a better explanation.

Now given that the total "downtime" of both issues was about 5 hours we thought we'd see how much of a resistance they will put up for the uptime guarantee. The first issue we pretty much knew wasn't going to get any attention because according to their TOS, they will only refund for time it was down when you posted a support ticket. Since we did this over the phone, there was no documentation to speak of when it went down and when it got fixed.

As for the second issue (which did have a ticket) they stated that since the VPS was technically up, the uptime guarantee did not apply even if the problem was caused by them (they didn't specifically say that but it was implied). While we didn't expect anything from it and didn't bother to pursue it, that response raised some eyebrows. While within their rights, it did seem a bit "whoa". They did apologize and were very polite and respectful. It was pretty much what we expected in terms of responses.

The Train Ride
While the above issue may seem bad, it was a one-time event. These things can happen. We haven't had any uptime, access or server issues since that problem. Support is quick and helpful.

The site has been running fine for months with no downtime.

We are overall very happy with HMS and would recommend them to anyone who needs a Windows VPS.

Overall Rating: 9.5/10
Support: 9/10
Reliability: 9/10
Speed and Bandwidth: 10/10

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1+ Year Review - Netdirekt

Oct 7, 2009

I will try to share my experience with all of you regarding the company I rent my dedicated servers - Netdirekt.

I found out about them over an year ago when I needed to move to dedicated server. I decided to give them a try, since I was new in this area and since I am perfectionist in this job (making backup of backups of backups)I thought I don't have what to loose if they disappoint me. At least not much.

So over an year ago, I ordered my first server with them. It was Core2Duo server with 4GB of RAM, with a nice price. By the way, when I saw their 1996 website and their pricing, I was getting ready to get disappointed)

I didn't need much help in the beginning, the hardware and network were (are) top notch. Some months later, 4 if I remember correctly, I expanded my business and ordered a second server with them. So, I am really satisfied with their service.

Couple of experiences I got with them that I would like to share with you.

Once, the hard drive of one of my servers started fiving SMART errors so it needed to be changed. It was Sunday, 1AM, so I didn't expect much and it was the secondary (backup) drive so it wasn't THAT urgent to me. Anyway, I dropped them an e-mail requesting drive change. 15 minutes (yup, 15 minutes, Sunday, 1AM) later I got an e-mail back, their representative asking me am I ready for the hard drive replacement. I replied yes. I told him i shut off the server. 10 minutes later my server was back online, with new drive in it.

Later on, once they had 2 hours network outage and another time 1 hour power outage I think, that is in an year. My servers are checked by Pingdom so I believe their uptime.

Then I left them alone for some months, didn't bother them since I had no issues at all, until 2 weeks ago when I got my third server with them. I believe I have been the most boring client ever to them. 10 times maybe I asked IP transfer from one server to another, and they did that very fast and without making me feel uncomfortable by asking that from them over and over again.

So overall, I am very satisfied with their service. They don't do much (hardware and network only, no management), but I think they are perfect in what they do.
Keep up the great work netdirekt, and you will keep me with you forever.

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Steadfast 1 Year Review

May 6, 2009

We've been a customer of Steadfast for a little over a year with a VPS plan. We had been using a dedicated server from another provider and we were looking to cut costs a bit since the server was very underutilized.

After researching here, we originally signed up on a low-end VPS plan and set up monitoring. Our goal was to monitor the server and service for a couple/few months prior to moving any services over to it; just to make sure the company and VPS would meet our needs.

After a several months of monitoring the server closely we decided to migrate from our ded server to the VPS at Steadfast. We haven't looked back since.

Our criteria for VPS at the time were:

1) Had to run Debian.

2) Reliability of service/provider.

--Uptime of the server itself

--Network reliability

--Redundancy

3) Customer support responsiveness.

4) Price.

Steadfast has exceeded our expectations in all areas. First off finding a host that supports Debian is not as easy as it should be.

(Note to VPS providers: This is a deal-breaker for us. If we can't use Debian then there's much less chance of us signing up for your services.)

Off the soapbox and back to Steadfast: The VPS is quick - with no I/O lag at all. It feels like a dedicated server. The service itself has been reliable and the network has also been responsive. (We monitor our servers from two separate geographical locations).

Further, we've opened more tickets than a 'normal' customer probably would, mostly just to find out what our options are for growth, backups, etc. The team (Karl and others) at Steadfast are very helpful. I don't have any specific recollection of opening a true tech support ticket but I'm sure I have. The fact that it doesn't stand out as remarkable indicates that it was answered quickly and with a personalized (non-generic) response.

We've grown since we started using the VPS and the upgrade process has been painless and quick. Maybe this is true of all VPS providers since all they need to do is allocate more resources, but either way, it's been painless and quick for us at Steadfast.

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