Infinitie.net - I Can't Cancel My Account Fast Enough
Aug 26, 2008
So after taking advantage of their $19.99 VPS special (60GB/600GB + cPanel/WHM) I was having problems right off the bat. Instead of going into detail for each of my issues and the pain it caused me to get them resolved I'll just touch on some key points of things they really need to look into changing:
1. Support. Yes, I know I'm not paying extra for their priority support, but as of the time I am typing this thread my VPS has been offline for over 4 hours (unable to ping and HyperVM will not let me login). I've sent an e-mail to their "Emergency Support" e-mail and opened a support ticket but with no answer from either.
The worst part about their support setup is that they list on their website that they give clients an option of paying a per ticket fee for enhanced support, but in their support ticket system they neglect to make that option available so even paying for per ticket support isn't able to be done either.
2. Website. I have never seen a business website so filled with incorrect links, missing images, and non-working scripts. Their site throws more 404 errors than it has working links. It's painful to navigate and trying to locate anything is based more luck than anything. Their navigation bar changes the links based on location (main site, forum, or client area). All in all, had their thread listing the special brought me to their homepage instead of directly to the VPS special page I would have closed my browser before signing up.
3. Billing. Not really a big problem but I got my latest invoice for the 31st and found the total to be $23.49 instead of the $19.99 I've been paying. I opened a ticket about it 3 days ago (48-72 hour SLA? Right...) and nobody has yet to address that issue.
I had attempted to cancel my account earlier but one of their staff convinced me to reconsider and even moved my VPS to a server that didn't have the CPU pegged to 100%.
But now with the 4+ hour downtime and no response from their "24/7" support, I just can't cancel my account fast enough. I don't care about a refund or my data on the server; I'll gladly give it all up to be done with them.
I'm not going to make this thread a complete rant so here are some of the positive things I can say about them:
The one glimmer of hope that was offered to me was one of their staff members, JasonS, who provided me with proof that somebody on the other end of the line had a pulse, albeit that somebody was unable to help me out.
Yup, that's the only positive thing I can think of. I guess the price wasn't to bad for what was offered, if only what was offered was what you actually received.
On the brightside, I have since moved to GeekStorage.com and couldn't be happier with their level of service and professionalism!
View 8 Replies
ADVERTISEMENT
Jan 13, 2009
I'm moving my account from hostgator to Dedicated server, and need to know what is the
last date, that i can send "Cancelation request".
Regarding the last invoice:
Date Created: 2008/12/22
Due Date: 2008/12/27
Date Paid: 2008/12/22
So my question is can i f.e. at 2009.1.20 send caneclation request?
Does 2 days enough? [i update dns-s yesterday, and need 2-3 days to be sure, that they were propagandised]
Any abuse of our staff in any medium or format will result in the suspension or termination of your services.
Customers may cancel at any time via a cancellation form. HostGator gives you an unconditional 45 day money back guarantee on managed shared hosting, and reseller solutions for any customer who paid the first invoice with a credit card or with Paypal.
View 10 Replies
View Related
Jan 21, 2009
It has been 4 days now from the date i requested there is just silence from eboundhost, looks like they are planing on renewing my account and charging my card? what should i do? cancel the credit card and report them to BBB?
View 14 Replies
View Related
Sep 24, 2009
dreamhost deleted all sites and cancel the account without any notifications!
they just say "Customer agrees to not engage in activities pertaining to Black Hat SEO, Spamdexing, and so-called "Scraper sites."
but i have nothing of that. maybe some mistake have happend and some content was uploaded wrongly... Why not to ask to remove that?
i just have web-site like directory with google adsence and thats all off it!
i can you beleive before the cancelation thay send me a letter that my money that i gave them for next year is happily got!
that a shamely bad guys!
View 14 Replies
View Related
Jan 7, 2009
Does anyone know the proper avenue for cancelling an account with HostNine? They are giving me the run around and ignoring my requests for a cancellation. I originally tried to cancel my account a couple of months ago by e-mail. They informed me that I had to submit a cancellation request through their website. I have submitted a cancellation request through their website SEVERAL TIMES since then. They never sent me any kind of response or confirmation, so I assumed (wrongly, I guess) that the account was cancelled, but they keep charging my credit card over and over.
I have requested again that the account be cancelled and told them that I would simply perform a chargeback since they are basically billing me for a service that I have continually requested be cancelled via their own online cancellation form using their own process for cancelling accounts. Nick Hudson @ HostNine's response to this was to threaten that they would send attorneys and collection agencies after me. All while claiming that it is "NOT hard" to cancel an account. I agree with them; cancelling your account when the company will actually deal with you should not be hard.
View 14 Replies
View Related
Oct 21, 2008
My Infinitie VPS down from 16 oct 2008 till now still can't up, and now there give me new VPS account, but my all Home folder data can't get back, i don't how to do ...i lose all my data ... and customer data .....
View 13 Replies
View Related
Aug 25, 2008
my websites are down, i can not connect to my vps-package. the homepage of infintie.net seems to be slow.
tried to get support, no answer. is the service down? anybody else with these problems
View 6 Replies
View Related
Sep 21, 2007
I am not going to give my opinion yet.
Has anyone had them? If so what do you think or thought about their service?
View 9 Replies
View Related
May 15, 2008
I found this great VPS package on WHT (can't post URLs), and couldn't go past it... Configured, paid for.
Admittedly, it is my fault for making the following mistake. Instead of putting in xdomain.NET, I entered xdomain.COM - I'm buying this website, forgive me for not being completely familiar with it yet :p I figured it shouldn't be much of a hassle to switch this over (I'm not really sure, actually?) to what I really wanted, so I opened up a support ticket. And waited. It wasn't on high priority, rather medium. So I expected to wait a couple of days or so, max.
A week later, I closed that ticket and opened another high priority ticket. Payment had cleared (it was an echeque, so did take a little while), and my server still hadn't been setup. A day passes. Jee, a *high* priority ticket not being responded to? It'd be a shame if it was urgent. I sent off an email - because I'm annoyed and frustrated at about this point. I got a response eventually, saying that it was fine to switch from to my .net, and he'd do that for me. Finally, I was making progress, or so I thought. That was 3 days ago, and I've exchanged emails 3 times so far (each taking a day to respond to) and now finally - my server is in a *queue pending activation.*
Bear in mind that this is a pro-rata billing system, so I'm paying for services starting on the 7th (date of subscription) to the end of the month (31st). It's currently the 16th, payment has been clear for a few days now, and my account is on hold, in a queue pending activation.
Can someone enlighten me, as to why I'm still in this queue? Is this regular practice for VPS suppliers?
View 9 Replies
View Related
Jul 24, 2008
Few Days back i purchased a VPS from INFINITIE.NET. I thought of writing a Review for them
The Deal comes from their HostingCon July Special offer. Here is what i got
SPECS:
60GB of Storage
1000 GB Premium Bandwidth
512 MB Guaranteed Memory
Dedicated IP: 3
FREE CPanel/WHM VPS
$21.14/Mo. (Including CPanel!)
Now all in a all, this is a AWESOME Deal which averagely goes over 40$ from most hosts Since it comes with VPS optimized, cPanel isnt a Memory Hog aswell and the speeds are great with very less load.
I opted for Phoenix AZ Datacenter and this is a Random Speed Test.
Code:
# wget [url]
--13:27:52-- [url]
Resolving chostwales.co.uk... 87.117.204.192
Connecting to chostwales.co.uk|87.117.204.192|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 104857600 (100M) [application/zip]
Saving to: `test100meg.zip'
100%[=======================================>] 104,857,600 477K/s in 3m 31s
13:31:25 (486 KB/s) - `test100meg.zip' saved [104857600/104857600]
Sales 10/10
Well, this is what liked about this Host, IT ROCKS Actually i was just running some presale queries and Jennifer from Sales team, guided and cleared all my queries. Since they didnt accept Paypal, she guided me all the way in suggesting alternatives since i didnt had a International Credit Card.
Setup 9/10
WOW, it was fast, considering it was a cPanel VPS. Just 10 mins and i had my details right in Live chat which was going on with Sales Agent.
Network 7/10
I had run some speeds test and i get average of 500KBps Speed which is great
Support 8/10
I havent runned into any big issues at the moment. The Small queries i have been answerable via Live Chat which is mostly online
Hardware 9/10
Since the price were quite low, i wasnt expecting very good perfomance to be honest but i was impressed with VPS Benchmark Test i runned on it. It is better than most hosts and doesnt seem to be oversold in any way
Code:
===============================================================
BYTE UNIX Benchmarks (Version 4.1-wht.1)
System -- Linux cheetahs.host4cheap.org 2.6.9-023stab044.4 #1 Mon May 28 23:00:20 MSD 2007 i686
i686 i386 GNU/Linux
/dev/simfs 61440000 4687124 56752876 8% /
Start Benchmark Run: Thu Jul 24 12:18:59 UTC 2008
12:18:59 up 1 day, 4:34, 1 user, load average: 0.07, 0.02, 0.00
End Benchmark Run: Thu Jul 24 12:30:21 UTC 2008
12:30:21 up 1 day, 4:46, 1 user, load average: 10.69, 4.99, 2.36
INDEX VALUES
TEST BASELINE RESULT INDEX
Dhrystone 2 using register variables 376783.7 4264821.6 113.2
Double-Precision Whetstone 83.1 1084.6 130.5
Execl Throughput 188.3 2106.1 111.8
File Copy 1024 bufsize 2000 maxblocks 2672.0 79156.0 296.2
File Copy 256 bufsize 500 maxblocks 1077.0 25882.0 240.3
File Read 4096 bufsize 8000 maxblocks 15382.0 452115.0 293.9
Pipe Throughput 111814.6 578214.9 51.7
Pipe-based Context Switching 15448.6 157287.1 101.8
Process Creation 569.3 6487.5 114.0
Shell Scripts (8 concurrent) 44.8 434.1 96.9
System Call Overhead 114433.5 540973.8 47.3
=========
FINAL SCORE 122.7
At the end, for the 1/3 price this DEAL Rocks and i am very happy with my VPS and INFINITIE.NET services.
View 14 Replies
View Related
Sep 3, 2008
I own and operate a free/paid web-host, Core-Fusion.net. It's changed hands a few times, and it's been through too many server providers (Layered Technologies, ComfortHost.net, Hostgator to name a few). When I acquired CoreFusion, I was a bit nervous on trying to find a decent host to accommodate it's users. After spending some time on WHT (this is really what lead me to creating an account here) I found that Infinitie had posted a deal (120gb hdd vps) for around $30/month. After a google search showed up very few reviews (but positive reviews nonetheless), I decided to grab one before the deal expired. After a bit of testing, and a few day's stability, I canceled with my prior hosting company, and moved CoreFusion to my new VPS.
That was five months ago. I've been a happy customer with Infinitie for five months so far. They've assisted me in fixing problems I caused on my VPS, no matter how in depth the issue was, nor how long it took to fix. The support staff is friendly, fun, and extremely helpful. They're always there when I need them, all my issues are generally resolved within a few minutes. And their prices are amazing... I was able to snatch up a few hot deals through them, but even their everyday prices are competitive.
Infinitie has exceeded my expectations on numerous levels. At first I was iffy, but now I prefer them over any and all past hosts I've ever used. I actually had a great time talking with them over LiveChat the other day, sharing recent experiences with my hosting company, and learning a few things along the way. Jennifer (my support technician) answered all my questions thoroughly, solved my WHM-related issue, contacted cPanel to assist even further, and helped me setup 3 additional servers to the one I currently have. As CoreFusion grows, I know Infinitie will be able to accommodate me with exceptional support and service.
Infinitie.net... The BEST webhosting provider I've ever had the pleasure doing business with. I plan on staying with them for a long time to come.
View 4 Replies
View Related
Jun 6, 2008
I currently switched from XXX to infinitie.net vps service. I was tired of foreign help dealing with people with poor english. Tech support has been very good, and good response times. Servers themselves have good performance. Not the fastest, but the mysql performance has been very good. It's also nice to have a VPS but setup and stuff can be somewhat intimidating. They were very helpful, but I did opt to pay them a small fee to do it for me. The hourly rates aren't a bargain, but when you factor in the time you would need to do it right, if you are just so-so at it, then it was probably worth it.
So far it's only a week, but it's been a happy week. No downtime at all so far. I'll report to you in a month and tell you how things are going.
View 1 Replies
View Related
Jul 9, 2008
I bought a shared linux plan from Infinitie networks last month. Since then I've been trying to contact their support for a few clarifications, but never got any responses so far.
They have a live chat on their site which is not working now. It was working before when I evaluated the service
I've mailed to their support mail id quite a few times. every time i get an automated response saying my ticket was received. that's it no further response.
I took the pain of creating an account in their online community forums and posted my grievances there. No one seems to be bothered.
These guys dont have a support contact number on their site. I really dont know how to reach them now
Any of you guys here had any similar experiences with Infinitie networks?
View 11 Replies
View Related
Aug 13, 2009
I have registered a domain and bought hosting with 1and1 last year for 60$/year. They have my paypal id and deduct the fee. How can I cancel the subscription as I have no luck with this domain and hosting?
View 13 Replies
View Related
May 7, 2008
I was along time customer of Hostnetway. And as you may know, they been gone for long time now. Most of my sites were still up on their servers so I stayed hoping they would come back. I lost one site's database somehow. But figured I could rebuild and be ok.
Well they haven't came back. So I moved my sites to new host. But I am still getting billed by hostnetway auto billing. There is no contact avenue open to contact them to cancel.
What shold I do? Do I call my lawyer and have them look into taking this to courts? I refuse to keep paying for a service that mysteriously has no owner, no services, no customer support, and no way out.
View 2 Replies
View Related
Jun 9, 2008
we've been with Softlayer for a little over a year. The service has been good but their support has been a nightmare for us. There was a time that we were under a dos attack and they refused to do anything about it which is what forced us to switch.
But that's not the reason I'm here. My billing ends on the 12th, their terms require you cancel the server 3 days before billing ends. I pay manually each month by pay pal. I tried to cancel the server today, what I assumed was 3 days before the 12th and they told me I couldn't do it. That I had to pay for another full month. So I told them I just won't pay and they threatened me with a late fee. Is there anything legally these people can actually do to me if I don't pay? All they have is my contact information, I don't think they could submit to collections over that without my social security number.
View 14 Replies
View Related
May 29, 2009
I know there is chargeback and all, but here in our country.. I heard from my lawyer I could get sued if I charge back, and banks here generally does not approve of such actions.
Anyways, I have a really lousy windows reseller provider and I will be moving the remaining accounts out soon, since their support is no longer responding to anything I ask...
What I fear is the monthly billing will still continue, and I have no means of demanding them to end it..
Would I get into trouble if I decide to just close my cc instead?
View 13 Replies
View Related
Mar 7, 2008
due some error in a VPS server has ben cancell a "domain" under
/home/virtfs/
adn the VPS is going down and is not logner available. (no access via SSH or remotely)
Is there any way to recover?
View 5 Replies
View Related
Oct 22, 2008
I'm moving on to new pastures and I'm looking to cancel my leaseweb server. I've been through their main site, self service centre and can't seem to locate anything. Does anyone know how to cancel a server with them? I'd ask in sales chat, but each time I try they're offline. I'm worried it's getting closer to the renewal date and I'll be tied in for another month...
View 2 Replies
View Related
Jul 28, 2007
I signed up with service from infinitie.net after seeing an offer they had on this link [url]
This was on July 21st about 8PM EST. Link above states "PLEASE ALLOW UP TO 2 HOURS FOR YOUR NEW VPS ACCOUNT ACTIVATE ONCE ORDERED."
First reply took 8hrs, second 9hrs, third 5hrs, and to this date I haven't heard back from them since Jul 23, 2007 2:32 PM EST.
Incomplete login details were issued on Jul 23, 2007 2:32 PM EST. However, message stated "CPanel is finalizing its install and will be complete in 2 hours." I immediately asked them to please advise when setup is complete on Jul 23, 2007 2:56 PM EST. After not hearing anything back I decided to cancel and emailed request at Jul 24, 2007 2:54 PM EST.
I have a couple services I'm happy with elsewhere. I more or less just wanted to separate an account and see what other options were out there. I wasn't bothered by the fact setup was slow. The main issue was if they take this long to reply and handle simple issues prior to setup, what happens if I'm setup one day and there is a more serious issue? Since initial cancel request I attempted to contact them on several other occasions by both direct email and their ticket system. I never received a response other then the standard automatic "Thank you for writing to Infinitie's Support Team."
I have disputed transaction with paypal today. At a last attempt I emailed infinitie.net yesterday and told them unless refund was issued this is action I would be forced to take. No response so I proceeded. I will update and let you all know how this turns out.
View 14 Replies
View Related
Jun 14, 2008
I recently switched webhosts from The Planet to iWeb -- not really because of the recent outages at The Planet but more because I was just looking for a better price/performance ratio. I thought other people should be warned about my experience, which was that it was not possible to get The Planet to honor my request to cancel service.
I filled out their online form to cancel service. They then sent me an automated email saying that I had to call a certain 800 number within 48 hours to confirm. When I called that number, I got a message saying that all their people were busy, and offering to let me leave a message and have them call me back. I tried four or five times over then next day and a half or so, leaving multiple messages, but I never got through, and they never returned my calls. I then opened an online chat session with one of their people. After going around in circles for a while, she told me that The Planet had a new policy, which was that confirmation was not required in order to cancel an account. She assured me that my account would be canceled within 48 hours of my original request, and that I would receive an email by then confirming the cancellation of the service.
At this point my monthly billing date was only one day away, and I wasn't very convinced that they actually would refrain from billing me. So I called my credit card company and changed my credit card number to make sure that it wouldn't be possible for The Planet to run the recurring charge. (Changing the number seems to be the thing to do in this situation, and is really not that difficult. You just have to switch any other recurring-charge accounts to a different credit card, and wait a week for the new version of the card whose number was changed.)
Well, sure enough, I got an email from The Planet saying that they'd tried to bill me, and the charge had failed.
I don't know if this is a systematic problem at The Planet. A couple of things may have contributed to the problem. One is that I was originally a customer of Rackshack, which was renamed to EV1 and later bought by The Planet. The Planet apparently has separate user databases for the two sets of customers, and this initially confused the person I talked with in the chat session, although she eventually assured me that it was ok. The other factor that may not be generally applicable is that this was in the time period right after the explosion at one of their data centers, so things were probably crazy there, and that may have contributed to their problem with processing the cancellation correctly.
View 12 Replies
View Related
Jun 22, 2008
To make a long story short, as a consequence of the outage we lost some of our advertisers, and right now we cannot afford our old server. We decided well in advance to delete our server, so early this week we contacted the customer care and asked when we were supposed to enter the cancellation ticket to have our server removed before the billing date (June 22). We were told to post the ticket on July 19.
We did better than that. We posted the ticket shortly after this first chat. On July 19th, we went into servercommand, to find out that the cancellation ticket was no longer there. I rushed into the live chat, and was told that the ticket was lost because we had not posted it in orbit. Ok then, let me post it immediately in orbit then.
Well, unsurprisingly, Orbit was unavailable in that moment. We told the live chat tech, and basically we were left hanging on the chat for hours until we were able again to access the orbit system. the Live Chat person said she could not enter the ticket for us, so we had to wait for orbit to load for us again.
Well, guess what? Orbit loaded again for us, but exactly after the Midnight, so it was now effectively the 20th, no longer the 19th. Nice, uh? Do I smell something fishy here?
So, I went to the chat today, and here is the reply:
Quote:
Please wait while we find an agent to assist you...
You have been connected to Daniel W.
Daniel W: Hello. How can I help you?
Customer: Hello, I need urgent help. It is the third time I am attempting to delete a server, and cancellation is sitll not going through as it should
Daniel W: ok, what is the account id and password? and the reason for cancellation?
Customer: <<snipped>>, H1 outage
Customer: I had sent another ticket more than 1 week agoi
Customer: but it went lost, for some reason
Customer: so I spent two hours a couple of days ago with one of your guys to send this other ticket
Customer: but I see that the cancellation date listed is July
Daniel W: Before I can transfer you to another department, I will need to confirm your account information. Please provide you Orbit/ServerCommand login and the last 4 characters of the password.
Customer: while we wanted an instant cancellation
Customer: <<snipped>> / xxxx
Daniel W has left the session.
Please wait while we find an agent from the Customer Service department to assist you.
You have been connected to Andrew S.
Andrew S: Hi! Thanks for conacting The Planet's Billing Care Team. May I please have your Login I.D. and last 4 characters of your password to Server Command or Orbit please. Please feel free to ask about our promotions
Andrew S: one minute
Andrew S: I am reading you last chaty
Customer: <<snipped>> / xxx
Customer: ah ok
Andrew S: Please give me a few minutes to look into this for you. Thank you.
Customer: thanks
Andrew S: I will have to get my accounting department to review this for you. It has a July date for cancellation because the server cancellation ticket was put in in less than 48 hours from the billing date.
Andrew S: I will have them review this issue for you.
Andrew S: How else may I assit you today ?
Customer: I sent another ticket days before, and it was lost. On July 19 I came to talk about this with one of your techs, and we were unable to access orbit
Customer: They said to wait until orbit was available again for us
Customer: This should all be saved in your logs, I hope
Customer: So, what should I wait for?
Andrew S: I am creating a ticket to the accounting department for them to give you an answer on the cancellation date
Andrew S: ok sir How else may I assist you today ?
Customer: Nothing else, thanks. We will be waiting for the reply.
Andrew S: Thank you for choosing The Planet again my name is Andrew and I hope you have a great day!
Thank you for using InstantService. You may now close this window.
Your session has ended. You may now close this window.
Not bad way to answer a customer who has been with theplanet for 7 years! Not only I am NOT bitching about the advertisers I lost because of the outage, since that's our fault, but I must also go through this strange - not to use another word - issue. I spent HOURS this week just to (not) being able to delete this server. I hope the fact of posting this on WebHostingTalk will help us and others in the future.
View 12 Replies
View Related
Jul 18, 2008
Anybody ever use Infinite.net before? I was under the impression that they have 24/7 support but it's been 28 hours and have yet to see any signs of life on their end.
When I was submitting pre-sales tickets I would get a reply in 9 minutes.
And when I first opened my support ticket I received a reply in about 50 minutes telling me to contact cPanel to setup a Reverse DNS record for their server ().
Now I'm sitting close to the 29 hour mark and they have still failed to add a trailing dot to my PTR record which is preventing my main ISP e-mail from receiving any system generated e-mails.
I've only been a customer for 4 days so I have time to get my refund, but I was wondering what kind of experience others have had with them before I do yet another host move...
View 14 Replies
View Related
May 13, 2009
on a .eu hosting company with good routing/peering around europe. I have customers all over europe but still wanna save money and centralize to one hosting company.
I am looking for a gigabit uplink but nessesarily i dont need flatrate traffic since we only hit peaks a few times a day..
What are your thoughts on companies providing this kind of service at a fair price?
View 3 Replies
View Related
May 25, 2009
i have moved my hosting to a new provider and i was wondering what is the quickest way to upload my 500MB files to the new server? Is there anyway i can speed this up like have a dedicated uplink port to my server, or via VPN or something, cos at the moment i have an upload speed of around 10KB/s,
View 5 Replies
View Related
Feb 5, 2009
anyone know or can recommended a good and fast host? for share plan
View 14 Replies
View Related
Apr 18, 2008
Does there are a site that compare hosting companies by fast (fast respond and explore)?
View 8 Replies
View Related
Dec 14, 2008
Is there a webhost fast enough for providing large files (2.5GB +, going up to 10GB + larger) on my website to users worldwide?
At the moment my website is hosted in the UK and it seems to deliver download speeds of around 650kbps if only one person is downloading at a time. I have tried other web hosts, and their download speeds are never advertised, but have turned out to be even less in practise (e.g. 150kbps)
As I'm hosting large files (e.g. 1GB - 2.5GB - 8.5GB or more) on my website, I need something with unlimited speed. i.e. so that the download speed is limited only by the end user's connection.
Is there anything like this out there? I realise the files are very large in size, but I'd rather keep the process electronic than mail out hundreds of DVDs all the time.
View 10 Replies
View Related
Apr 2, 2008
I have recently closed my Linux Developer account with fasthosts due to intermittant latency problems, and rubbish support query turn around, always over 48hours if replied to at all (most of my support queries were never answered unless I actually phoned in about them!)
So is mine an isolated incident or are others out there having the same problem?
View 4 Replies
View Related
