GeekStorage Problem, Wont Refund Prepaid Service
Jan 23, 2009
We know the problem with geekstorage that their vps nodes are oversold.
i asked for a refund for the months i havent use yet, and they wont refund me, they just say that i will get credit, but i think it is not fair he can not hold my money for a service that has not been provided yet, im not asking for a full refund, just for the months i prepaid
i have 268 dollars in favor, i offer a deal to jay to just refund me 218 dollars instead of 268, and now he is not responding my tickets i have been waiting more than 24 hours to get a response
View 14 Replies
ADVERTISEMENT
Aug 8, 2007
I spent 6 months trying to get DotNetNuke up and running. Servergrid web hosting puts way too many sites on the same server. My site would sometimes take over 5 minutes to load. Often it would not load at all. I cancelled my subscription with them and two months later I have still not received my refund.
View 14 Replies
View Related
May 1, 2008
i have been hosting as a reseller with gazzin.com on their windows servers for past some years and in this period i suppose they have shifted their datacenter more than twice causing a great problem to me and all my clients.
the latest period of the shift being going on currently i request you all to go through the transcript below which i had with their support center. when we talk about a refund for this downtime i suppose the owner 'PAUL' just stops responding ......
View 13 Replies
View Related
Jul 28, 2007
I signed up with service from infinitie.net after seeing an offer they had on this link [url]
This was on July 21st about 8PM EST. Link above states "PLEASE ALLOW UP TO 2 HOURS FOR YOUR NEW VPS ACCOUNT ACTIVATE ONCE ORDERED."
First reply took 8hrs, second 9hrs, third 5hrs, and to this date I haven't heard back from them since Jul 23, 2007 2:32 PM EST.
Incomplete login details were issued on Jul 23, 2007 2:32 PM EST. However, message stated "CPanel is finalizing its install and will be complete in 2 hours." I immediately asked them to please advise when setup is complete on Jul 23, 2007 2:56 PM EST. After not hearing anything back I decided to cancel and emailed request at Jul 24, 2007 2:54 PM EST.
I have a couple services I'm happy with elsewhere. I more or less just wanted to separate an account and see what other options were out there. I wasn't bothered by the fact setup was slow. The main issue was if they take this long to reply and handle simple issues prior to setup, what happens if I'm setup one day and there is a more serious issue? Since initial cancel request I attempted to contact them on several other occasions by both direct email and their ticket system. I never received a response other then the standard automatic "Thank you for writing to Infinitie's Support Team."
I have disputed transaction with paypal today. At a last attempt I emailed infinitie.net yesterday and told them unless refund was issued this is action I would be forced to take. No response so I proceeded. I will update and let you all know how this turns out.
View 14 Replies
View Related
May 22, 2009
Prepaid for 1 year: EUR 19xx.
HP server provisioned on Apr 18, but with wrong hardware: KVM not working, and RAID controller can't do JBOD.
After slow and lengthy email exchange, they agreed to swap it with a Dell that's supposed to fix these hardware problems. Price would remain the same.
Dell server provisioned on May 18, but again RAID controller can't do JBOD. And access to KVM is not provided.
And they want to charge me another EUR 19xx for this replacement server!
Immediately emailed them about these 3 problems, but it's been 4 days and haven't heard a word from them.
View 5 Replies
View Related
Feb 23, 2009
if there is anything I can do to make ImHosted answer my emails. I signed up like two months ago. Asked a support question got no real answer. Just circles I guess they don't know much about hosting or just like talking in circles. So I canceled in about 3 or 4 hours. Then after a week of sending many emails they finally refunded after I started a paypal dispute. I forgot to cancel the subscription in paypal so the next month I was charged the 30 bucks. Now they answered first email and said they would take care of it.
Now two weeks has gone by they don't respond to any emails and the chat says that its billing and I have to contact them only by email. So now I guess I'll have to wait for paypal to try to get my money back. Its sad I don't have an account with them but they won't give back my money. I would watch using there service. There servers are deathly slow. Nothing works like it should. They have support chat but really all they do is have you submit a ticket.
View 2 Replies
View Related
Apr 10, 2009
I would like to know if i close account, has there any charge fee?
why not ask him directly? because they don't have reply me almost 30 hours.
also moneyback has time limited, i have no time waste)
(Odd, they reply first in support but billing....)
anyone has refund experienced?
View 10 Replies
View Related
Feb 15, 2009
I don't want to pre-empt too much but has anyone here succesfully received a refund from EuroVPS?
I was a long time lurker here and see that they seem to get good reviews so I signed up a VPS there. Now I'm not sure it was the right decision. I've asked for a refund and its all gone silence for 2 weeks despite repeated and polite emails as well as phone calls.
View 11 Replies
View Related
Nov 26, 2008
no needs to go or to stay with a poor company like liquidweb, all i can say about liquidweb is: "They love money more, more and more then a customer"
They stop to offer a money back guarantee. why? a man from liquidweb may tell us.
any way, i cancelled my vps, they took my money, hope you enjoy (LIQUIDWEB)
View 11 Replies
View Related
Jun 2, 2008
I've sent in for my refund over 7 days ago and still nothing. I've also got a ticket here which hasn't been replied to within 72hours. Pc-Core just give me my refund all I want is my money. I'm sorry you might be busy or something but just give me my money.
I've been waiting forever you should just give me my money!
View 7 Replies
View Related
Dec 12, 2008
I purchased a dedicated server from Iweb back in October, I was paying 134.00 a month, no setup, etc.. After 3 weeks, I decide that a dedicated server is not what I need, and cancel. I attempt to cancel, and basically have to deal with my account manager only, as no one on Live Chat, etc.. can help me for whatever reason. Iweb has a 30 day money back guarantee, I have been waiting nearly 4 weeks for a refund. During this time, I have been getting overdue notices as well as today getting an invoice that I had a "Successful Payment" to Iweb for 134.00$ (the cost of my monthly service.)
I have been in constant contact with my Iweb manager, who is "very disappointed" in the accounting department and will process the refund immediately. Now, he is going to "talk to his boss," to get things sped up.
Today, I log in to web chat to talk to him, and he is "busy," and will call me when the refund is complete.
All in all, the actual web service was good with Iweb, however, their business practices are the worst I have seen thus far. Everything is this round-about procedure which is painful to deal with.
My philosophy is, if I can pay YOU for your services immediately to get started, then YOU can pay ME just as quick. It wasnt like I could get my dedicated server started with a "I'll pay you as soon as accounting writes you check in a few weeks." Extend the same courtesy to me.
View 10 Replies
View Related
Sep 13, 2007
Last week I asked my friend to pay gplhost.com for VPS server EUR25 through paypal. They said they require to authenticate me in order to set up my account. Since paypal account is not mine I was unable to pass this authentication. I said, it's OK just refund me my money. They refused to give me my EUR25 back saying they will report me to authorities for "credit card fraud"!
I understand that my behaviour MAY seem suspicious but isn't it my right to refuse give my personal information to anyone? And isn't it my right to receive refund if I don't want to disclose it?
Shall I advise my friend to initiate dispute with paypal about that? I won't give up until I get my money back.
View 14 Replies
View Related
Oct 2, 2009
vaserv does not reply my emails now that Rus has kindly provided me a refund ( after my node has been wiped and before that my backup took almost 14 days to get made and after that the catastrophe took place)
Ive sent 3 emails asking for this ( maybe 4) and no one replies back..
View 14 Replies
View Related
Jul 30, 2008
I purchased some services from hostfresh.com but after waiting 3 days for my hosting to be set up (just basic web host space) i decided to switch to wrzhost.com where i was ready to go within 10 min of buying the services. I sent a support ticked to hostfresh(before i asked for the refund) and a lady told me to contact sales , when i told her i was getting no reply she again told me to contact sales so i bought else where. I emailed sales and billing 2 times each and sent 2 support tickets to them over a week and a half but have gotten no reply at all and when i sent a ticket to the lady that was actually replying , she now wont reply to my tickets also.
Anyone else have a problem with them and how did you get your refund?
Paypal was used to pay
View 14 Replies
View Related
Sep 3, 2008
I initiated a account cancellation on around 31st July through sending an email. In response I was advised to open a ticket by logging into the Control Panel I did it as requested. Till now account is not canceled and day before yesterday I got charged for another month. Actually thats the time I came to know that its still not canceled. Since then I am contacting FH HelpDesk and I am just getting the same reply "I have put a note to my manager" It's happening for two days now. Yesterday I was told my request will be closed by late evening and I will be given the refund...but no action.
Now I contacted them again, got the same reply "I have put a another note to my manager"
I know probably I am whining out my fustration but waiting for a month and then manager is "unable" to take a look at note by the support...not sure whats happening
To the full disclosure, I had signed up multiple times with FH (may be 6-8 times) in a year or two period and had canclled the account on differnet occasions (due to my busy schedules I am unable to maintain the site) and I have always got a fantastic service to say the least...but this time...
View 5 Replies
View Related
Nov 26, 2008
I would like to share my 8 day experience with Steadfast.net.. while it end up with me with a refund, I still highly recommend Steadfast.net as the refund was through no fault of theirs
I asked Steadfast.net several pre-sales question and they responded very quickly despite I was just window shopping. Satisfied with the information I received, I signed up for a Basic Plan with them on the 19th of Nov.
Turn of events:
1. I set up Prestashop shopping cart on Steadfast.net, everything worked
2. Turned on Friendly URL in Prestashop, not working
3. Sent a ticket to ask if URL Rewrites were enabled, answer was yes
4. Installed a script to test URL Rewrite on/off, confirmed it was on
5. Troubleshooted myself, spent hours, reading Prestashop forum
View 11 Replies
View Related
May 10, 2008
I made a mistake to purchase a new hosting account, and I requested the customer support to refund the money back to the original gift card. But when I use the gift card to purchase other product, it shows no enough credit.
Anyone know how long the refund money could reach the original gift card and then I could purchase other product?
View 5 Replies
View Related
Oct 30, 2008
I've not posted feedback for past providers that haven't been so good, but due to bad service and a lack of refund after nearly 2 weeks, I really need to post my situation.
The site is pc-core.net, and they have had some fairly decent offers going on WHT.
After 5 days of good service from the dedicated provider PC Core, I ran into possibly the worst 10 days of running a website I’ve ever encountered and a further 12 days without a refund.
Here’s my story.
I signed up for a dedicated host in September, and my machine was made active on 25/09.
The server went down 5 days later on 30/09, and it took more than 24 hours to get it back up. So now we’re running on late 01 Oct 2008, but slow and sometimes unresponsive. The site then goes down completely on 05 Oct 2008. A response on 06 Oct 2008 saying they’re looking into the situation. Had to then wait 2 days, and post 3 replies to get a response on 08 Oct 2008.
One last response on 09 Oct from support, then I had to update the ticket 10 times to get another reply on 14 Oct 2008.
The server was down for 9 days with little to no response from the tech support, despite me continually trying to contact them.
Server back online briefly, then down again on 15 Oct 2008.
On 16 Oct 2008 I placed a ticket applying for a refund, which should be instant and my account cancelled instantly. Refund request finally got through on the 18th, server down but my account on their site is still live (so I’m still being invoiced via PayPal).
Their refund policy:
If for any reason you are unhappy with our service, and wish to leave during the first 30-days, PC Core will refund your purchase price less applicable fees in full.
It’s now 30 Oct and as I write this I’m still waiting for a refund (12 days waiting for a refund, still no response), still waiting for my account to be cancelled and I’ve posted numerous tickets asking for an update during the last 12 days.
I was told that they may pay me for the remaining days I had left after cancelling.
Surely a full refund is in order? Or at least the downtime and remaining time for the month.
I’ve been with 4,5 dedicated providers in the last two, three years but I have never seen any take more than 5 days to respond to server downtime, it’s appauling. The only thing going for the provider during my month with PC Core was that the staff were kind and helpful when they were around to give it.
View 14 Replies
View Related
Sep 4, 2008
I signed up for 3rd Rock Hosting's smallest plan and pre-paid a year because it was inexpensive and after EpicVPS's server magically deleted everything I had no reason to use a bigger host as my data was gone and my most recent backup was too old to do me much good.
The account got set up immediately, however there were problems such as my bandwidth allocation and number of email accounts and such were half of what they were quoted to be on the webpage. Ok, got a ticket in and got that sorted out no problem.
Then, something happened to 3rd Rocks upstream host and the site was down for two days about two weeks into hosting. They've had this problem before and I knew about it and decided to chance it. Bad decision I guess.
A week ago or so I got an email telling me to change my DNS as they moved to a new server. What? New name servers? Ok. I use my own DNS but updated the A records to the new IP's. This is where the trouble began, once everything resolved I could access my panel but none of my pages load! It just loads a blank screen and even view source doesn't show any of my php pages. I logged into the account via FTP and sure enough my files/data are there.. just nothing loads.
Not having to want to deal with this headache I politely asked my account be canceled and the 30 day refund honored. I was greeted by Mark asking if I changed my nameservers and when I told him I had modified my nameservers to reflect the new IP's he offered me two free months.
I stated that with the trouble I've had in the last 30 days; going past the 30 day trial would give me no 'out' if more trouble occurred. Mark stated he'd give me a refund 'ASAP'. This was Sept 1st. There's been no refund and I've shot off two more questions in the support ticket without answers. My 30 day 'guarantee' ends in just a few more days so I'm trying to get this done before hand of course.
I'm -> <- this close to filing a paypal complaint and escalating it. Being incommunicado with me for 2 days while you scrounge up $20 bucks is baffling.
View 6 Replies
View Related
Apr 29, 2008
I joined epicvps on 28-April-2008 and on 29 the same month I asked a refund minus 1$ for almost 2 days of use (him refunded me the full amount I paid).
The VPS was 28.49 because I used a coupon for the first month.
I paid 28.49$ because I also wanted a server hardening optimization and security settings against crackers.
The speed was ok, the VPS access was given to me in less than 6 hours from the payment time.
Ray called me after 2-3 hours after the server was up to ask me about the service, was a nice gesture from his part, also informed me that I can call him if I have a emergency related to the VPS.
I never used his ticketing system, all his replies where under 3 hours.
Him also tried to convince me to remain by using his services 1 more month and to refund me this month but I refused because I don't trust him 100% percent, after 1-2 years from now on, if it will still be there and the customers will be satisfied I will buy another VPS from him.
epicvps has a template for LxAdmin DNS that I did not found on a other company that I don't want to mention because today I use there services (shared).
After chating with Ray on epicvps online support I understood how to set-up the DNS using the 2 IP's that him gave to me.
The reason of the refund was a downtime of 42 minute on 29-April 2008, 1 or 2 packet loss from the checkers, I use Pingdom in the present, checking at 1 minute interval.
I had a nice conversation with the owner Ray Amaresh, is from India, I was afraid that I will not get the refund and I can't do anything.
When I chosen his company I did not checked his location, only server location, and that is a datacenter in Dallas.
Ray refunded me in less than 10 minutes from the chat.
I told him that I will probably come back if the service quality will improve and I will because I like people correct peoples and I hate scammers.
I don't like to asks for refunds because I want always quality in what I buy, probably was a datacenter problem, not his fault but up-time is very important for me.
If Ray will allow me I will use a checking service in the future for his main website to show to others the quality of the server where the main site is: ping (network), http checking.
Low prices does not seem to be from overselling but because there are not 20-30 people working 24/24 so you can get a low cost if you have less people but good in what they do.
I hope that I did not forgot anything if I did I wait for Ray replay to complete the review.
The conclusion is:
Ray the owner of epicvps is a great person and I hope that the money that him will make will not change his behavior.
It is a genuine review, I tell the good and the bad VPS service parts.
View 4 Replies
View Related
Feb 11, 2009
I signed up for geekstorage.com in January. I use the account mainly for sandboxing new development, but I also maintain my website on my account. My website is not a real issue right now because my portfolio is not up right now, and I am not super worried about it.
Anyways, working on a clients website on my account, and for the last few days, I have experienced ftp outages, slow connections, and sometimes httpd outages. I informed them of this a couple of nights ago, and they said they were aware of the problem. Same thing was happening the next day, so I updated the ticket. They said they were working on the issue and it would be fixed in 24 hours.
The response time was good, but I also still feel in the dark. Its been a real issue trying to do updates to the clients site, when I am unable to connect to the ftp for sometimes 5 minutes or more.
I am considering switching hosts, but I went with geekstorage because I heard good things about them, and I also paid for 3 months in advance.
I understand there will be problems sometimes, but I just still kinda feel a bit disappointed.
Any comments from current or past geekstorage customers, would be helpful. I am really trying to decide if I should wait it out longer, or just bail now, and get my refund.
View 9 Replies
View Related
Apr 8, 2009
Just wanted to share some positive feedback about Geekstorage..
I'm not qualified to provide a proper "review" or anything, just another schmo customer; but a happy one.
When shopping for my VPS provider I needed access to good server resources and good quality bandwidth at a fair price.. They keyword is Fair not cheap. I believe that you get what you pay for and if you're shopping for the cheapest product you're going to get the cheapest service..
Since being with Geekstorage I've been very happy with my products performance (VPS35, VPS50, and back to VPS35), and with the communication I get from both billing and technical support. Tickets are usually answered within 4 hours of my submitting them.
View 5 Replies
View Related
Jul 31, 2008
GeekStorage's support is awesome. They usually answer within 10 minutes and so far (only been with them for 2 weeks!) they have solved every issue perfectly.
The quality of their support and their attention to detail is the best I have seen in the past 5 years.
View 5 Replies
View Related
Oct 28, 2009
I was looking for a Virtuozzo VPS for some testing purposes some time back.
Thought to give Geekstorage unmanaged VPS a try.
After ordering I opened a ticket to get an update on the status. After more than 3.5 hours I got a response and they sent the details needed to verify the order.
After around 4 hours I was told it would be ready that day. I was very happy as everything went smoothly till then.
Ticket response time is some 2hours-8hours on average from my experience, that is the good part there.
After I saw the VPS login details I went to the cPanel but ...
1. The cPanel was outdated (2-3 versions back do not remember exactly).
2. I tried from more than one connection and from more than one computer to make sure it was not any error on my part, but the cPanel would either time out or take a dead-long time to open.
cPanel either not opening or taking a long time to open can not be accepted on a VPS even if it can be accepted on shared hosting/reseller hosting.
I reported it to them in ticket, their answer was "It is possible to see slowdowns on cPanel access during peak hours" (on a VPS)
So i told them to cancel it and provide a refund. A week went away after that I did not say them anything, but the ticket got closed after a week without any reply or refund.
I then updated the ticket again. And they refunded me excluding $18.
I almost forgot about that in 1 week as I remain busy with other stuff and the price was not that amount, but I got an email after a week saying the ticket was closed. I checked to see no one replied or refunded when I 'poked' them again.
View 7 Replies
View Related
Mar 28, 2009
I joined GeekStorage a few months ago. (January Approx) and was extremely excited as I had been reviewing hosts for around six months while developing my site, and GeekStorage was always in the fore front of my mind.
Signing up was great, and in the first month I didnt use the space as more development was needed. Whenever I did have an issue or question it was always answered promptly and proffessionally.
However, Beginning in March I began using my webspace alot, not resource wise but frequenting it and trying to start my community. This is when the problems arose.
My site would load extremely slowly. I was the only user on it, and only had vBulletin installed. I thought maybe its vBulletin so I uninstalled it, removed everything I had uploaded and then accessed the site. Even the file folder page loaded slowly at that point.
Upon sending in a ticket I was informed that nothign was wrong and maybe it was on my end....Not what I want to hear when I can load other major sites quite quickly and im on a more than capable cable modem.
Then things became progressively worse, I would say in the last week I have gotten numerous server timeouts, just today my co-owner and I waited for two minutes before the background to the page even came up.
And my last ticket was not even responded to. Its been over a week for that.
So my review of GeekStorage is stay away. I have seen numerous people have slow loading problems and sometimes people reply with oh its probobly growing pains. Well when I go to a new restaurant and I get a cold meal because they just opened and are floaded with guests and not enough waiters, I dont go back.
I feel that they have done nothing to look into the problem. Even a post on their "geekmunity" by another user on the "Zeus" server has gone unanswered as to why the serverload is high.
I will now be looking into a dedicated server so if something goes wrong It is my fault and not because a company is overselling and being reactive instead of proactive.
View 12 Replies
View Related
Feb 5, 2009
I am hosted with Media Temple, but looking to get out from under their slow grid system. I am on their (dv) service but was looking around on Geek Storage's reseller web hosting.
Few Questions:
How is their support response time?
Knowledgeable Support Staff?
Kind friendly service?
Fast Setup?
Things I like that I don't like about MT
GS, utilizes cPanel which I love, plesk I hate, and mt for some reason uses plesk.
So what are your thoughts on GS?
View 11 Replies
View Related
Jan 6, 2009
After my bad experiences with the other provider, I decided to go with GeekStorage.com for my hosting needs. I found plenty of positive reviews for them but so far, it doesn't look good :-/
The support was fast enough, but not really helpfull.
My basic problems, so far, are:
1. The VPS is _really_ slow. Simple operations like listing (ls) the contents of directories with 4-5 files takes around 1~1.5seconds. Editing /etc/vim/vimrc with vim takes around 3 seconds (to open, I mean).
2. While trying to install phpmyadmin from the default ubuntu repository took me almost 10 minutes, from downloading to installing the packages. Something my old Dual P3 (yes, pentium 3) did in less than 2 minutes. Accessing the phpmyadmin page (with a web browser) took around 3 seconds, and no, I don't mean loading the database scheme and stuff, just the login screen. It just stood there for 3 seconds, then instant load. No, it wasn't a DNS problem. My browser was just hanging at "Waiting..."
3. Bandwidth is _really_ low. Tried downloading different files located all around the world and I never seen more than 300k/s, max. Sometimes it drops to a painfull 150k/s and just stays there.
4. Timeouts. First night they got my VPS up I had small downtime periods. I was trying to edit the DNS files and I had like 20 disconnects in 1 hour. The connection was working for 2 minutes, then *poof* dropped for another 2 minutes.
5. The virtualization. I can't install simple software as pureftpd. All I get is "Jan 4 20:38:21 vps pure-ftpd: (?@?) [ERROR] Unable to switch capabilities : Operation not permitted". Tried different workarounds (trying to avoid recompilation with --without-capabilities) but nothing worked.
As answers, all I got so far is:
- for the connection problem:
"Could you please provide the results of a traceroute when this problem is occurring? We will forward it to the DC and see if they can determine any network issues. Thank you, and apologies for the trouble."
Got the answer 1 hour after I asked them if there's something wrong, but it was too late... the problems were gone, for the moment.
- the slow response from the vps:
"2-3 seconds is understandable during peak hours, however we have not seen this issue come up on node3 since the server was rebooted recently. If the issues arise again
please let us know, we will check on the cause."
I *almost* understand about the peak hours, but it's not normal. I remember this was an issue with *shared* hosting. This was one of the reasons I got a VPS in the first place.
Basically they're telling me that during peak hours my customers will have to wait 3 seconds for my websites to load. You know what the average user does after waiting that many seconds for a page to load? Closes the browser or types another address.
I have the VPS512 plan (the $55 one + $3 safetyweb protection) + extra 50% bandwidth and disk space. My VPS is located on NODE3.
Anyone else experiencing the same issues (maybe on another node?) I'm still hoping for this issues to go away, maybe it's something temporary, but if this happens for the whole week, I'll definatelly ask for money back (they have a 60day return policy).
View 14 Replies
View Related
May 22, 2009
I originally signed up with Geekstorage in November with one of their specials. They got me hooked with the "Geek" theme they had, thinking these guys know what they are doing and that was first mistake.
I signed up for the VPS 512 for $55/month, which was decent but not an amazing deal.
This was the special:
The VPS 512 includes...
* 40 GB NAS & RAID Protected Storage (50% more... 60 GB Storage!)
* 400 GB Premium Bandwidth (50% more... 600 GB Premium Bandwidth!)
* 512 MB Guaranteed RAM (FREE Upgrade... 640 MB Guaranteed RAM)
* 1,536 MB Burstable RAM
* Only $55.00/month (Get 50% OFF your first invoice! Use coupon: WHT50MORE)
Since the beginning, my VPS was slow, but they kept telling me that their on and getting it fixed. The server was fast one day and really slow the next and it still is til today. And when I say really slow, I mean really slow; cpanel would take over a min to load, and sometimes I would finish typing up a support ticket before it finished loading. Now as far as support, at first they were very responsive (at least when you're within their 60 days money back guarantee), within 20-30 mins tops. Then after they 60 days, it went to 60 mins, then 2 hours, you get the idea.
I'm a very patient person, and they gave them several months to fix the server issue but that still was not the reason I canceled. I purchased a domain from Godaddy and when I changed the nameserver to our vps, the site was propagated for a couple of hours and then unpropagated, then in the morning was propagated, and then unpropagated. This was the first time that I have had this happen. So I put in support to check to see what was going on, and the support gave me a canned answer, it take 24-72 hours to propagated, but that was not what I was asking, in fact I even mentioned in the ticket from the beginning I know that it takes 24-72 hours. I then asked them again as to what was going on and again he responded with the same answer. So being a little fed up with this, I decided to changed the nameserver to my friends server to see what happens and long and behold within 3 hours everything was up.
Now, I not blaming them for what was going on with the nameserver issue, but it's when I responded back to them that it's working on my friends server and not on mine, they straight out said that I should of provided the domain name and tried to pin it on me.
Again, I don't disagree with that but how was i supposed to know support wanted the domain name, when they didn't even ask for it, which they had a couple of times to do so. And after mentioning that to them, all they could say is if they could cancel my account, that's a great why of saying thank you for your business.
Bottom line, being a paid customer and tech trying to put blame on customers, isnt my definition of customer service. Not professional and bad for business
Pros: Ok price package, but not great
Cons: Bad support, live chat that's never online, a phone number to call that always goes to voicemail, really slow server
After several hours of reading reviews and comparing hosting companies, I narrowed it down to Knownhost and Servint. I ended up going with Servint and I'm extremely happy with the support, price and speed of hosting.
I went with the essential VPS:
30 GB Disk Space
1 TB Monthly Transfer
768 MB Guaranteed (1.5 GB Burst RAM)
CentOS 5 Operating System
4 IP Addresses
Unlimited Domains and User Accounts
FREE Virtuozzo Power Panel
FREE nightly backups
FREE cPanel or Plesk 9 Available [details]
No set-up fee
$49 monthly
I can say my site loaded 10-20 times faster than it did with Geekstorage and their support is amazing, you can email, call or support ticket. They respond to support tickets normal within 10 mins and most of the time less than 5.
Compared to Geekstorage, I get better support, really fast servers, and more bandwidth. Also, I after I switched to Servint, I put in a request to have my hosting canceled, but didnt get any kind of confirmation saying they received it or anything. I put in a support ticket to billing asking if they received it but no response. Then I put in a regular support ticket asking the same thing, no response. Now, it's almost two days since I put the tickets in, I decided to put a post in their forum, and soon as I register and was waiting for admin approval from admin to be able to post, I get an email from Jay saying that they are in the process.
Btw, with Servint same thing happened with another domain, but the difference between Geekstorage and Servint was ... Servint's first response was "what's the sites address?" instead of a canned answer.
View 2 Replies
View Related
Dec 2, 2008
I'm thinking of getting a small shared account with GeekStorage, just wanted to see if any others were happy with them? A quick search revels a few negative threads about load/downtime but most seem quickly resolved.
View 12 Replies
View Related
Nov 11, 2008
I am in the market for a VPS. I am looking to be with a stable company, and although I desire the best possible value, I also need a solid, stable product, and this will be used for a business project. It seems to me GeekStorage is newer on the scene, but I have not been afraid to use a brand new company before. Wiredtree obviously has a very good reputation on WHT and other places across the web, but there isn't much on GeekStorage, and what there is is mixed. However GeekStorage has some very active forums on their site, and the people seem to be knowledgeable. Their offers seem to be very similar, although GeekStorage gives a little more RAM at a little lower price (with their current special). Also they do offer DirectAdmin, although I think I am going to go back to cPanel anyways.
Any GeekStorage customers out there willing to pipe in, Wiredtree customers welcome as well.
View 14 Replies
View Related
Sep 7, 2008
In the beginning everything was fine, must say Norman at geekstorage is a great guy, but the other guy Jay Higdon is a total piece of work. One of the worst people i have ever tried working with.
I got hosting with them about a week ago, norman helped me setup the site to work, but not fully, main feature of the site failed due to server setup errors. In the beginning when i got the host there was tons of whm erros and errors on server that norman needed to fix.
Anyway my complaint is this, today I sent a ticket and explained that i will need to migrate my site to a different host but after when its done i will email them again and tell them its done so they can cancel my account. About 5 min later i try to log into my site, and none of my sites are working. I tried emailing Jay, which was the person working at the time and asking him what did he do, and that i said i need to migrate the site to another server.
I never got a reply, got my refund (-$18), but all my work is gone and i cannot get in touch with Jay. When i open a ticket, i get a message from him that ticket was deleted.
I know there is lots of happy people with this service but this is a warning, if you try cancel with them they will treat you like a piece of garbage. Now, im out of a server, all my work is gone, geekstorage is ignoring all my messages to even get my backups, cause i know they have them (i had the addon safetyweb where they make 2 backups a day)
View 14 Replies
View Related
