Experience With Infinitie Networks
Jul 9, 2008
I bought a shared linux plan from Infinitie networks last month. Since then I've been trying to contact their support for a few clarifications, but never got any responses so far.
They have a live chat on their site which is not working now. It was working before when I evaluated the service
I've mailed to their support mail id quite a few times. every time i get an automated response saying my ticket was received. that's it no further response.
I took the pain of creating an account in their online community forums and posted my grievances there. No one seems to be bothered.
These guys dont have a support contact number on their site. I really dont know how to reach them now
Any of you guys here had any similar experiences with Infinitie networks?
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May 15, 2008
I found this great VPS package on WHT (can't post URLs), and couldn't go past it... Configured, paid for.
Admittedly, it is my fault for making the following mistake. Instead of putting in xdomain.NET, I entered xdomain.COM - I'm buying this website, forgive me for not being completely familiar with it yet :p I figured it shouldn't be much of a hassle to switch this over (I'm not really sure, actually?) to what I really wanted, so I opened up a support ticket. And waited. It wasn't on high priority, rather medium. So I expected to wait a couple of days or so, max.
A week later, I closed that ticket and opened another high priority ticket. Payment had cleared (it was an echeque, so did take a little while), and my server still hadn't been setup. A day passes. Jee, a *high* priority ticket not being responded to? It'd be a shame if it was urgent. I sent off an email - because I'm annoyed and frustrated at about this point. I got a response eventually, saying that it was fine to switch from to my .net, and he'd do that for me. Finally, I was making progress, or so I thought. That was 3 days ago, and I've exchanged emails 3 times so far (each taking a day to respond to) and now finally - my server is in a *queue pending activation.*
Bear in mind that this is a pro-rata billing system, so I'm paying for services starting on the 7th (date of subscription) to the end of the month (31st). It's currently the 16th, payment has been clear for a few days now, and my account is on hold, in a queue pending activation.
Can someone enlighten me, as to why I'm still in this queue? Is this regular practice for VPS suppliers?
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Jul 15, 2008
let me first clarify that they have been a VERY good host for me for the past 18 months... if you are ready to discount one VERY bad month.
The last month saw 4 outages on my server... HUGE ones.. each time the server was down for at least a day... the last one for 3 days.. after which i contacted them and asked why was the site down (i was outstation and did not know the status till i came back...)
They replied, there was an accident at the DC and If i had a backup they would happily restore it.
This was thorough unprofessionalism... one of your DC had such accident that you could not even recover data and you dont bother to tell the customer till he himself asks?
my bad luck was that i had already paid them in advance for the following month... BEFORE DUE DATE OF JULY 7th...
the server was offline since June 26th.. i asked for a refund for JULY since i was not using their services anymore and more than that i was really annoyed at the way they handled the issue.
Well.. they are yet to reply to the ticket where i asked for refund.. yea yea its been 20 days almost..
And what do i find now? the ticket was closed yesterday :-|
Have i lost my money? Just wanted to warn others about them...
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Aug 28, 2008
I've been using these guys for a little over a month. After a couple weeks, i got a 2nd server from them. Their web account panel is very well done, their special offer going on right now is great, they deliver on exactly what they say. Their customer service is also amazing. I'm sorry if this isn't the correct format for a review, its my first time. I just felt the need to tell others about this, easily my favorite dedicated server provider i've dealt with.
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Oct 21, 2008
My Infinitie VPS down from 16 oct 2008 till now still can't up, and now there give me new VPS account, but my all Home folder data can't get back, i don't how to do ...i lose all my data ... and customer data .....
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Aug 25, 2008
my websites are down, i can not connect to my vps-package. the homepage of infintie.net seems to be slow.
tried to get support, no answer. is the service down? anybody else with these problems
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Sep 21, 2007
I am not going to give my opinion yet.
Has anyone had them? If so what do you think or thought about their service?
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Jul 24, 2008
Few Days back i purchased a VPS from INFINITIE.NET. I thought of writing a Review for them
The Deal comes from their HostingCon July Special offer. Here is what i got
SPECS:
60GB of Storage
1000 GB Premium Bandwidth
512 MB Guaranteed Memory
Dedicated IP: 3
FREE CPanel/WHM VPS
$21.14/Mo. (Including CPanel!)
Now all in a all, this is a AWESOME Deal which averagely goes over 40$ from most hosts Since it comes with VPS optimized, cPanel isnt a Memory Hog aswell and the speeds are great with very less load.
I opted for Phoenix AZ Datacenter and this is a Random Speed Test.
Code:
# wget [url]
--13:27:52-- [url]
Resolving chostwales.co.uk... 87.117.204.192
Connecting to chostwales.co.uk|87.117.204.192|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 104857600 (100M) [application/zip]
Saving to: `test100meg.zip'
100%[=======================================>] 104,857,600 477K/s in 3m 31s
13:31:25 (486 KB/s) - `test100meg.zip' saved [104857600/104857600]
Sales 10/10
Well, this is what liked about this Host, IT ROCKS Actually i was just running some presale queries and Jennifer from Sales team, guided and cleared all my queries. Since they didnt accept Paypal, she guided me all the way in suggesting alternatives since i didnt had a International Credit Card.
Setup 9/10
WOW, it was fast, considering it was a cPanel VPS. Just 10 mins and i had my details right in Live chat which was going on with Sales Agent.
Network 7/10
I had run some speeds test and i get average of 500KBps Speed which is great
Support 8/10
I havent runned into any big issues at the moment. The Small queries i have been answerable via Live Chat which is mostly online
Hardware 9/10
Since the price were quite low, i wasnt expecting very good perfomance to be honest but i was impressed with VPS Benchmark Test i runned on it. It is better than most hosts and doesnt seem to be oversold in any way
Code:
===============================================================
BYTE UNIX Benchmarks (Version 4.1-wht.1)
System -- Linux cheetahs.host4cheap.org 2.6.9-023stab044.4 #1 Mon May 28 23:00:20 MSD 2007 i686
i686 i386 GNU/Linux
/dev/simfs 61440000 4687124 56752876 8% /
Start Benchmark Run: Thu Jul 24 12:18:59 UTC 2008
12:18:59 up 1 day, 4:34, 1 user, load average: 0.07, 0.02, 0.00
End Benchmark Run: Thu Jul 24 12:30:21 UTC 2008
12:30:21 up 1 day, 4:46, 1 user, load average: 10.69, 4.99, 2.36
INDEX VALUES
TEST BASELINE RESULT INDEX
Dhrystone 2 using register variables 376783.7 4264821.6 113.2
Double-Precision Whetstone 83.1 1084.6 130.5
Execl Throughput 188.3 2106.1 111.8
File Copy 1024 bufsize 2000 maxblocks 2672.0 79156.0 296.2
File Copy 256 bufsize 500 maxblocks 1077.0 25882.0 240.3
File Read 4096 bufsize 8000 maxblocks 15382.0 452115.0 293.9
Pipe Throughput 111814.6 578214.9 51.7
Pipe-based Context Switching 15448.6 157287.1 101.8
Process Creation 569.3 6487.5 114.0
Shell Scripts (8 concurrent) 44.8 434.1 96.9
System Call Overhead 114433.5 540973.8 47.3
=========
FINAL SCORE 122.7
At the end, for the 1/3 price this DEAL Rocks and i am very happy with my VPS and INFINITIE.NET services.
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Sep 3, 2008
I own and operate a free/paid web-host, Core-Fusion.net. It's changed hands a few times, and it's been through too many server providers (Layered Technologies, ComfortHost.net, Hostgator to name a few). When I acquired CoreFusion, I was a bit nervous on trying to find a decent host to accommodate it's users. After spending some time on WHT (this is really what lead me to creating an account here) I found that Infinitie had posted a deal (120gb hdd vps) for around $30/month. After a google search showed up very few reviews (but positive reviews nonetheless), I decided to grab one before the deal expired. After a bit of testing, and a few day's stability, I canceled with my prior hosting company, and moved CoreFusion to my new VPS.
That was five months ago. I've been a happy customer with Infinitie for five months so far. They've assisted me in fixing problems I caused on my VPS, no matter how in depth the issue was, nor how long it took to fix. The support staff is friendly, fun, and extremely helpful. They're always there when I need them, all my issues are generally resolved within a few minutes. And their prices are amazing... I was able to snatch up a few hot deals through them, but even their everyday prices are competitive.
Infinitie has exceeded my expectations on numerous levels. At first I was iffy, but now I prefer them over any and all past hosts I've ever used. I actually had a great time talking with them over LiveChat the other day, sharing recent experiences with my hosting company, and learning a few things along the way. Jennifer (my support technician) answered all my questions thoroughly, solved my WHM-related issue, contacted cPanel to assist even further, and helped me setup 3 additional servers to the one I currently have. As CoreFusion grows, I know Infinitie will be able to accommodate me with exceptional support and service.
Infinitie.net... The BEST webhosting provider I've ever had the pleasure doing business with. I plan on staying with them for a long time to come.
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Jun 6, 2008
I currently switched from XXX to infinitie.net vps service. I was tired of foreign help dealing with people with poor english. Tech support has been very good, and good response times. Servers themselves have good performance. Not the fastest, but the mysql performance has been very good. It's also nice to have a VPS but setup and stuff can be somewhat intimidating. They were very helpful, but I did opt to pay them a small fee to do it for me. The hourly rates aren't a bargain, but when you factor in the time you would need to do it right, if you are just so-so at it, then it was probably worth it.
So far it's only a week, but it's been a happy week. No downtime at all so far. I'll report to you in a month and tell you how things are going.
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Aug 26, 2008
So after taking advantage of their $19.99 VPS special (60GB/600GB + cPanel/WHM) I was having problems right off the bat. Instead of going into detail for each of my issues and the pain it caused me to get them resolved I'll just touch on some key points of things they really need to look into changing:
1. Support. Yes, I know I'm not paying extra for their priority support, but as of the time I am typing this thread my VPS has been offline for over 4 hours (unable to ping and HyperVM will not let me login). I've sent an e-mail to their "Emergency Support" e-mail and opened a support ticket but with no answer from either.
The worst part about their support setup is that they list on their website that they give clients an option of paying a per ticket fee for enhanced support, but in their support ticket system they neglect to make that option available so even paying for per ticket support isn't able to be done either.
2. Website. I have never seen a business website so filled with incorrect links, missing images, and non-working scripts. Their site throws more 404 errors than it has working links. It's painful to navigate and trying to locate anything is based more luck than anything. Their navigation bar changes the links based on location (main site, forum, or client area). All in all, had their thread listing the special brought me to their homepage instead of directly to the VPS special page I would have closed my browser before signing up.
3. Billing. Not really a big problem but I got my latest invoice for the 31st and found the total to be $23.49 instead of the $19.99 I've been paying. I opened a ticket about it 3 days ago (48-72 hour SLA? Right...) and nobody has yet to address that issue.
I had attempted to cancel my account earlier but one of their staff convinced me to reconsider and even moved my VPS to a server that didn't have the CPU pegged to 100%.
But now with the 4+ hour downtime and no response from their "24/7" support, I just can't cancel my account fast enough. I don't care about a refund or my data on the server; I'll gladly give it all up to be done with them.
I'm not going to make this thread a complete rant so here are some of the positive things I can say about them:
The one glimmer of hope that was offered to me was one of their staff members, JasonS, who provided me with proof that somebody on the other end of the line had a pulse, albeit that somebody was unable to help me out.
Yup, that's the only positive thing I can think of. I guess the price wasn't to bad for what was offered, if only what was offered was what you actually received.
On the brightside, I have since moved to GeekStorage.com and couldn't be happier with their level of service and professionalism!
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Jul 28, 2007
I signed up with service from infinitie.net after seeing an offer they had on this link [url]
This was on July 21st about 8PM EST. Link above states "PLEASE ALLOW UP TO 2 HOURS FOR YOUR NEW VPS ACCOUNT ACTIVATE ONCE ORDERED."
First reply took 8hrs, second 9hrs, third 5hrs, and to this date I haven't heard back from them since Jul 23, 2007 2:32 PM EST.
Incomplete login details were issued on Jul 23, 2007 2:32 PM EST. However, message stated "CPanel is finalizing its install and will be complete in 2 hours." I immediately asked them to please advise when setup is complete on Jul 23, 2007 2:56 PM EST. After not hearing anything back I decided to cancel and emailed request at Jul 24, 2007 2:54 PM EST.
I have a couple services I'm happy with elsewhere. I more or less just wanted to separate an account and see what other options were out there. I wasn't bothered by the fact setup was slow. The main issue was if they take this long to reply and handle simple issues prior to setup, what happens if I'm setup one day and there is a more serious issue? Since initial cancel request I attempted to contact them on several other occasions by both direct email and their ticket system. I never received a response other then the standard automatic "Thank you for writing to Infinitie's Support Team."
I have disputed transaction with paypal today. At a last attempt I emailed infinitie.net yesterday and told them unless refund was issued this is action I would be forced to take. No response so I proceeded. I will update and let you all know how this turns out.
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Feb 16, 2007
Any active/current comments on OC3 Network?
Mainly looking at their un-managed server but I would like to know some responses concerning their support. What level of support do they provide? Is it efficient and time effective? Will they charge me for the little-ist of a request (Let's say I get an internal server error in WHM caused by a software update -- will they roll me to a backup for free or will I be charged?).
So, just looking for opinions on their support quality and availability, and their server uptime and happiness of current and past clientèle.
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Jul 18, 2008
Anybody ever use Infinite.net before? I was under the impression that they have 24/7 support but it's been 28 hours and have yet to see any signs of life on their end.
When I was submitting pre-sales tickets I would get a reply in 9 minutes.
And when I first opened my support ticket I received a reply in about 50 minutes telling me to contact cPanel to setup a Reverse DNS record for their server ().
Now I'm sitting close to the 29 hour mark and they have still failed to add a trailing dot to my PTR record which is preventing my main ISP e-mail from receiving any system generated e-mails.
I've only been a customer for 4 days so I have time to get my refund, but I was wondering what kind of experience others have had with them before I do yet another host move...
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Apr 26, 2009
I see Enotch Networks offer in vps offer forum and i think to take from them.
But i want to check before about them , did anyone here host with them?
Did they have any problems with there servers and support?
Did they suspended the account if it use half of that bandwidth which is it offered , like as i see in there offer the bandwidth can be 6600GB monthly , so if i use more than 4000GB, did they will suspend my account?
And if there are anything about them i hope to post here to have a clear image about them.
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May 8, 2008
My server has recently been attacked by members of the following website, using DDoS tools stolen form other script kiddies and rebranded (oh the irony). Having enough, I decided to go on a mission to get these brats shut down:
troyrulz007.com
The site is also filled with links to illegal downloads, porn, etc.
The first thing I did was report them to their webhost. I figured this was the best first step. I opened a ticket and reported what was on the site, and pointed out which parts of their AUP the site was violating. After a few days, I provided them contact information for someone at Rockstar Games, as this site was providing downloads for one of their most recently released titles. I also went ahead and contacted some of the publishers of the software being provided illegaly.
14 days later, the ticket is silently closed with no action taken. Site is still up and still providing illegal downloads of software that people spent a lot of time and money developing.
I know they are a VERY small fish in a large pond, but I had had enough of having my servers crippled (at least know I've learned how to defend against it) and decided I would strike back legally and without stooping to the script-kiddies level.
At this point, I'm convinced Virpus Networks (virpus.com) doesn't give a flying monkey turd about anything other than collecting their pathetic $10/mo.
Was I wrong in assuming they would do anything? Should I have just ignored it and moved on? If not...how do I find out who provides network service to Virpus. I'm sure THEY don't allow this sort of thing.
Maybe I was just being a cry-baby and should've left it alone. I don't know.
But hey...I guess if you want to host a site that breaks pretty much every rule in the book, you know where to go. Looking at their pricing however...yeah I'll not go there on that one.
Anyways...this is a part rant, part notification, part "am I being a whiny jerk" post. Sorry if it breaks any rules.
Thanks for listening. I'd give you that portion of your life back if I could but I've decided to keep it for myself.
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May 30, 2008
Anyone using Sago Networks ? I am shifting from LT and I chose Sago but when i completed the order they are asking me for a Photo ID ... has anyone done this ?
I mean is it safe to do that ? Coz i am paying by paypal and my paypal account is verified so there should'nt be any problem but just confirming ...
how is Sago Networks and about this ID confirmation thing.
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May 24, 2008
How can i setup two separate lan networks from one cable modem?
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Nov 2, 2009
Haven't posted on WHM in some time but wanted to drop a line in dedicated regarding SFN support.
I recently migrated a dedicated srv to InterWorx running Lite Speed (as apache) on CentOS 5. (srv was running PSA 9 on CentOS)
Being the NEWB that I am.....I needed a little "hand holding" with this setup (especially the Lite Speed config). SFN support went way out of their way to assist. What is enjoyable about their support is the tech's have never responding to many of my "NEWB" questions in a demeanoring way. They explain things in detail. Tickets are always answered promptly.
I just wanted to give a "shout-out" to Dan, Brad, Sean, Ryan, Mike, and all the other SFN support techs >> AWESOME SUPPORT GUYS
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May 29, 2009
they provide me a KVM and after some days when my time over so there is another server in my KVM account and i am able to access that server also can't believe ? well i am ready to show proofs...
and the 2nd funny thing is i told them about this but still they dont change the passwords etc i have full power on some other person server
THIS IS ONLY MY REVIEW ABOUT THIS COMPANY BECAUSE IF ANOTEHR SERVER IN MY KVM SO MAY BE MY SERVER IN ANOTHER...
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Oct 8, 2009
Well it's been one month since I purchased my dedicated server from Limestone Networks, and i'd like to post my experiences with them, so here it goes.
About a month ago I stumbled upon Limestone networks, read a few reviews, and thought i'd go for it. The the next thing I did was start a live chat, a friendly chap by the name of Felipe responds. I have a nice long chat with Felipe, what a delight it was! Not only did he answer all of my questions promptly, but he certainly knew what he was talking about. Unlike my previous experiences with other companies.
After a nice long chat with Felipe, I was ready to get my server. So I went straight ahead and ordered.
Specifications:
Dual CPU Quad Core XEON 5504 (2.0ghz)
8GB DDR2 ECC registered RAM
2x500GB HDD in RAID1 (WD RE3, AWESOME HDD'S!)
4TB bandwith
100mbps up/down speeds
IPKVM included
All up cost me around $280 + ~$30 setup fee
Within about 2 hours I receive an email stating that there were some minor problems during setup because of the RAID configuration, and they will fix it as soon as possible. I must admit, it got me slightly worried, but a few minutes later, I receive another email saying that it's all setup and done! Boy was I excited!
I Instantly SSH'd into my server to check on things, all good. I install the XEN kernel and reboot to make sure it's working all fine, boots without any errors. So far so good.
A few days later I realised I was running out of IP Addresses, so I open a support ticket to ask for more, the invoice is created, I pay it then respond saying that I have done so. 6 minutes later they respond saying that it is being set up, and another 3 minutes later they respond with the IP addresses, sweet.
Later on I opened another support ticket asking a question referring to upgrades. Out of pure boredom I clicked the send receive button on my email, and sure enough, I already had a response! all within about 2 minutes after sending it.
Limestone's service has been great, I love their support and prompt response to tickets! One minor problem is that their accounting department isn't available during all hours, no biggie though. Their technical support department is open 24/7.
One great bonus with Limestone is that they keep you informed every step of the way, rather than leaving it to the last minute to say "sorry about the wait".
When i'm ready for my next server, i'll definitely be going for Limestone.
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Apr 4, 2009
I ordered my server on March 6th, and asked for the server to be provisioned the 10th. I wanted to test some things out, and so I wanted the server earlier. I called up LSN and got to Carl. He was great and totally understood everything and provisioned our server in a matter of 1 hour 59 minutes!
Sadly, because I had told them we were going to need the server on the 10th, they thought they would have the RAM we needed. They compensated us by adding a better CPU(Q9400).
Then the RAM came in, I think 5 days later because of a shipping mistake where it didn't get on the truck I think(Not LSN's fault). The server went down, and they installed the RAM. The server wouldn't boot, so we had a few problems there. In the end it was just an oversight of the max amount of RAM that the MoBo could support. The downtime was a bit excessive in my opinion, and LSN compensated me.
I have had zero problems with them since that incident.
Right now, I am purchasing a 2nd server with LSN.
Support 9/10
Sales Staff 10/10
Accounting 10/10
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Jan 4, 2009
I tried to search as i have seen there plans are cheap.
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May 2, 2009
I have been using R-fx software since somewhere in 2002 if I remember correctly.
I have been a happy using of APF, SYSBK and BFD for a long time. I have also installed other software of them, but I choose to keep my server as clean as possible. So LES, LSM, NSIV, SPRI were never installed. I had temporarily installed PRM and SIM, but I choose to uninstall them for various reasons.
I am wondering if you people still use APF and BFD. I will keep on using sysbk as it's a very simple program that can do no harm to my server, but I'm not sure about APF as primary firewall.
I have never been impressed by the role of firewalls in server security. I think they are mostly excaggarated, especially hardware firewalls, and iptables can do anything that is required.
How do you feel about using CSF on new servers rather then APF? Do you recommend any r-fx software for good server security and performance? Rf-x is about security, stability and speed (performance). I like that.
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Oct 1, 2009
6 months ago I signed up for their services, moving away from 1&1 shared hosting. So I spoke with Andrew about getting a server for the things I do. We worked a deal, which is probably too good to be true.
Im running on one of their Dell 1425s. I have servers here at the work (designing agency), so I know my way with servers etc etc. The performance of their network and support 10/10 I had no problems and although unmanaged, I was always able to get help and support.
They look like a new emerging host, but I recommend to give them a try. I've just picked up another server with them ($15 for my first month is quite a steal imo)
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Oct 18, 2009
just noticed my server is EXTREMELY slow... as well as the limestone network control panel. I had a friend of mine test it too, slow for him. My load is nice and low.. Maybe they are getting DDOS'd? I moved from Burst to limestone and paying alot more, I expected more.
if anyone else is having a SUPER slow connection to the limestone network? I'm about to call their support
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Aug 31, 2009
After stumbling upon limestone networks amazing offers, I decided to take advantage of their cheapest special for it was more than what I needed. For 135 dollars a month, I got this special:
[url]
With an 100mbps uplink connection. With this dedicated server, I planned on running game servers, and so far it has far exceeded my expectations.
Let's begin with the set up time:
Before leaving my old host, I found out that the location was doing no good for me. Players were not able to query my game server in the game's server list, so I decided to switch hosts. After finding limestone networks, as listed above I went straight ahead and bought the server at 4:00 AM EST time. After two hours of waiting, my dedicated server was set up with HPET enabled like I asked. I was amazed at how limestone was able to set up the dedicated server so fast and at such an early time!
The support:
The support is absolutely hands down AMAZING. Every support ticket I have made was answered (not over exaggerating here) within 4 minutes.
The control panel:
The control panel limestone has to offer that comes free with your dedicated server is so simple to use. (I believe they call it rockware.) There is an option to manage each one of your purchased servers, an option to restart your server, add new ips, change your uplink speed from 10mbps - 1000mbps (depending on what you have), the ticketing system, and much more.
Now the only problem I have came across which isn't all that huge, was that after redirecting all the traffic from my previous game servers to my new game servers hosted with lime stone, I had a problem installing the game files off Steam via hldsupdatetool.exe for Team Fortress 2. The install just froze. So I decided to contact limestone support. They decided to give it a shot, and it seemed that it froze for them too. However they did not give up, they kept trying and trying keeping me updated. (let me also remind most of you that team fortress 2 is a 3.2gb game so it takes atleast 20 mins+ to install all the necessary game files.) Finally after 2 hours, it worked. I was happy. The point here is that the support is probably their best feature aside from their prices and amazing specials. They just never give up and work to their potential in helping every customer. I would recommend limestone to anyone who is willing to try a new host.
Although I have been with them for about a week, they have so far never ceased to amaze me with their support, and quality they have to offer. I will keep everyone here updated on what limestone has to offer me and how well or bad they have been doing at the end of the month when I have to pay my next invoice.
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Nov 22, 2008
Anyone have an IM contact for Virpus Networks?
I have Ken on icq but he is n/a.
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Mar 2, 2008
Hey all. Its been a month and I thought I better post a short review of my experiences with LimeStone Networks.
Before signing up for my server, I spoke to Logan who answered a few of my questions regarding the setup of the server and the running of some of the software I wanted to install on the server.
I eventually ordered, with Logan's help, there Obsidien 1 plan which was a Athlon 64 X2 5000+ CPU, 1GB of RAM and 1500GB of Bandwidth for $99 a month. I had also chosen to have Virtuozzo installed, which was licensed and online very quickly. The total time I had to wait for the server was about 3 hours. In that time, I received an email from Mike, which told me he had given me a complimentary upgrade to the Intel Core2Duo E4500 CPU for better performance with my VPS software. This thrilled me to no end.
After asking for help a few times, despite the fact they are an unmanaged host, Logan kindly helped me fix a few problems on the server.
About halfway through the month, I began to realize that Virtuozzo was not exactly what I wanted and I asked them if it was possible to get it changed to a cPanel server. I can't remember who I spoke to about this, but the change was done very quickly and was re-deployed with cPanel ready and going well.
Then, at the end of the month, I found that the RAM installed on the server was just not enough, I then upgraded the RAM with the help of Ryan. The RAM upgrade took about 30 minutes to go through, and I only suffered about 3 minutes of downtime.
All in all, my first months experience with LimeStone Networks has been fantastic! Which is probably why you have seen me recommending them on a few threads. There service is amazing, which compliments there very reliable and kind Customer Service team. I could not ask for anything better.
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Apr 9, 2008
With the dedicatedplace.com ongoing saga, I'm looking for a new dedicated server. I'm considering Sago Networks [url] Anyone have any experience with them?
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Dec 23, 2008
well ordered a dedicated server from LSN about 4 days ago, and I still havent recieved the server so I thought I should make a review here for others to know.
4 days back I ordered their most expensive server and made a payment the same night, and I went through the verification process after about 24 hours. the same night that I uploaded the files needed to get my account verified I talked to ryan, and he said my account would be verified in max 2 hours but it ended up being 2 days! after taking 2 days to verify my account (yesterday) I talked to mike and he said my server will be ready in the next 2-5 hours, so i waited about 8 hours and I still didnt recieve any mail from them, so this time I talked to ryan and he said he is gona check and see why its taking so long, and after he checked he said my server should be ready in the next 4-5 hours, but now its been almost 10 hours since then and I havent recieved ANYTHING!
I understand if they were late by a day due to the fact that its christmas, but its been 4 days and all I hear from them is that my server is gona be ready in the next 4-5 hours!
generally their support crew is really friendly but they dont tell you the truth (atleast they havent told me the truth) and ticket responds take from 2 to 6 hours.
I would have given them a good rating if they were on time because they are friendly, their servers are good.
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