GAZZIN.COM --> Real Bad Service And No Good Support And No Refund Either
May 1, 2008
i have been hosting as a reseller with gazzin.com on their windows servers for past some years and in this period i suppose they have shifted their datacenter more than twice causing a great problem to me and all my clients.
the latest period of the shift being going on currently i request you all to go through the transcript below which i had with their support center. when we talk about a refund for this downtime i suppose the owner 'PAUL' just stops responding ......
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Mar 13, 2008
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
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Aug 8, 2007
I spent 6 months trying to get DotNetNuke up and running. Servergrid web hosting puts way too many sites on the same server. My site would sometimes take over 5 minutes to load. Often it would not load at all. I cancelled my subscription with them and two months later I have still not received my refund.
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Jan 23, 2009
We know the problem with geekstorage that their vps nodes are oversold.
i asked for a refund for the months i havent use yet, and they wont refund me, they just say that i will get credit, but i think it is not fair he can not hold my money for a service that has not been provided yet, im not asking for a full refund, just for the months i prepaid
i have 268 dollars in favor, i offer a deal to jay to just refund me 218 dollars instead of 268, and now he is not responding my tickets i have been waiting more than 24 hours to get a response
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Jul 28, 2007
I signed up with service from infinitie.net after seeing an offer they had on this link [url]
This was on July 21st about 8PM EST. Link above states "PLEASE ALLOW UP TO 2 HOURS FOR YOUR NEW VPS ACCOUNT ACTIVATE ONCE ORDERED."
First reply took 8hrs, second 9hrs, third 5hrs, and to this date I haven't heard back from them since Jul 23, 2007 2:32 PM EST.
Incomplete login details were issued on Jul 23, 2007 2:32 PM EST. However, message stated "CPanel is finalizing its install and will be complete in 2 hours." I immediately asked them to please advise when setup is complete on Jul 23, 2007 2:56 PM EST. After not hearing anything back I decided to cancel and emailed request at Jul 24, 2007 2:54 PM EST.
I have a couple services I'm happy with elsewhere. I more or less just wanted to separate an account and see what other options were out there. I wasn't bothered by the fact setup was slow. The main issue was if they take this long to reply and handle simple issues prior to setup, what happens if I'm setup one day and there is a more serious issue? Since initial cancel request I attempted to contact them on several other occasions by both direct email and their ticket system. I never received a response other then the standard automatic "Thank you for writing to Infinitie's Support Team."
I have disputed transaction with paypal today. At a last attempt I emailed infinitie.net yesterday and told them unless refund was issued this is action I would be forced to take. No response so I proceeded. I will update and let you all know how this turns out.
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May 6, 2008
I'd like to start an ongoing thread here listing the 'Good Hosters with Good TELEPHONE tech support'. In other words, out of the 1,000s of host companies, this may cut it down to less than a dozen.
( And for all you Hosters out there who really want your company to grow, and want to know how, - it's easy: just read here.)
Good telephone support is the #1 ultimate requirement, because:
-It's a lot faster and easier for both the user and the host company, because you can state and answer all questions and clarifications on the spot, you don't need to continually pass new emails with new questions and clarifications, back and forth for days on end, until the issue is solved. It saves tech time and user's time. And saves a lot of nerves.
- It's the best way to sort the good guys from the bad. A bad company isn't going to bother to answer the phone, - or will make you wait way too long, - because they are likely getting endless complaints. The good guys are always ready to answer the phones, with a friendly voice, - because they really WANT to please the customer.
- If a company can't be bothered to pick up the phone, we can't be bothered to even consider them. They're a joke, and so won't be listed here on this thread. (So, before adding or listing any Hosters here, please verfify that they do have Good, quick, friendly, telephone support,; ideally 24/7, but 9am to 10pm might be acceptable, if it was supplemented by some emergency contact.
AND:
- Hoster ALSO needs good EMAIL support (and preferably, Chat online, extended hour availability). (I spend a lot of time overseas). It sems all emails should get a non-automated response within about an hour, - and then support should jump on fixing any problem.
I only need support a few times a year. To answer some questions, or fix a problem, or do an install. That's lesss than 1 hour total, so any company paying maybe $18/hour tech support should be able to handle this. It IS reasonable to charge a custm for extended calls, beyond say, 90minutes a year, IF you don't count the 80%? Of times an issue is the Hoster;s fault of stmg gone wrong, and don't count the 'hold' times.
ALSO IMPORTANT:
- Uptime
- site Speeds
- Monthly plans, no contract (Only a dishonest host will try to force you into a contract, where they can then ignore you.)
- Reasonable price. (? Maybe $12 to $18/month for a basic business site. We don't need massive bandwitdths, - we all know that's an overselling scam, and can't ever be delivered.)
- a good upgrade plan of bigger options. Maybe even VPS.
- Dedicated IP, and availbility of SSL
-PHP 5, mysql, phpMyAdmin, etc
- cPanel ( Some Hosts are using problematic panels, like Hsphere, which are slow to load, slow in operation, require many more clicks, have too many options, spread apart on many separate pages. Time is money, and this really slows down the ability of a small business to manage his own site in effective time. For example, one WHT user wrote somewhere: "I don't feel that HSphere's interface is nice at all, although I have worked with cPanel and DA all my life... I just found it to include un-necessary features or split features up in to different hard to find pages, such as backups - mysql backups you had to find on a completely different page than file backups, and then there were options to have it in the home directory or server-end backup, in which then you had to wait a good 10 minutes before it was ready. cPanel, just hit backup and hit download and instantly it does everything you need...".
I have used several hosters. Currently on Aplus.net and Godad, which have phone support, and mediocre service.
My LIST So Far:
- Liquidweb: a very impressive company with good, 24 hour support. But to get dedicated IP, you need to go with their $25/month plan. Yikes!
- NewIdeaHosting.com. A very small company. My call was returned, and the owner chatted with me for an hour on the phone! Plans have small bandwidth, but promises No overselling, and personalized attention. Extra $5 for dedi IP. He specializes in Small business sites, and small eCommerce sites. He has only 250 accounts, on 3 servers. He rents servers from the Equinox data center of Chicago. Seems exceptionaly honest.
- MegaHosters. Excellent phone support and WHT reviews. But company was taken over by another company, and so may well go downhill in future. Another problem: uses Hsphere.
- Steadfast. Has a good rep on WHT, and seems impressive. Tech answered the phone immediately, but they say they prefer emails. Sales phone has limited hours. Good price on $20 SSL. But, uses Hshhere.
- JodoHost 24 hour phone. But, uses Hsphere. An Indian company with office in Florida, and good rep. I like the idea of outsourcing phone support, if it makes it more available and affordable. But, the accent on the phone was very hard for me to understand, so maybe this might not work.....
- Hostgator. Yes, it's a big overseller, but seems to get good reviews/results anyway, and good phone support.
- ? ThePrimeHost ?? Mostly good WHT reviews; some dissenters. Site says 24hour phone, but when I called on several nights, no one ever answered...
- Can anyone add to this list? Please list only hosts that meet the above minimum requirements of phone support, etc. Especially useful is hosters you've tried.
TO AVOID:
- Avoid Arvixe. I had a horrid experience with them, here: [WHT forum]:/showthread.php?p=5097822#post5097822
- Avoid WebHostingBuzz. This company never returned my phone msessage inquiries.
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Aug 4, 2008
we have lots of web sites and traffic
our company needs real high bandwidth
we worked with layeredtech but it was not enough, too
do you have any advice? a real datacenter with real 1 or 2 gig real internet connection?
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Jul 13, 2008
I raise a ticket of server down and no response... not assignment to a staff member... nothing...
time goes by and nothing!
No one online on the chats --- this was the 1 very thing that kept me away from my previous hosts. What's the deal?
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Mar 2, 2008
we are thinking of moving to rackedge, as we need an nl server and they offers are pretty good, but we don't know how good support is, has anyone used them? what's your experience? if it was bad, have you found something better?
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Oct 28, 2008
Who is the best provider for VPS's ? I need someone with 24/7 phone support and ticket support. Someone reliable and well known.
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Oct 10, 2009
It's imperative for you to know that web host features does not just stop with Unilimited disk space and unlimited bandwidth. There are other very salient features to which some people looking for a host provider have ignore, it is CUSTOMER SUPPORT.
You will not value the importance of a good customer support until you start having problems which you want resolved in the shortest possible time. For some host providers this is like telling them to do the impossible.
It is sad that some of the so-called reputable host don't even have a ticket system not to talk of an on-line chat system where you can ask questions and receive answers in real time.
So, for those of you that are new to hosting or want to change your host, then you had better look for a host that offers good customer support either by Chat, ticket system or forum.
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May 3, 2008
Things have become a little hectic.
I decided to go for a budget dedicated server because the shared hosting I was using was grinding to a halt several times a week.
I haven't used a dedicated server before, and wasn't 100% sure what I needed, so after lot's of going round in circles, I found the 123-reg £49.99 server and unlimited bandwidth, so I ordered it....and waited, and waited. Not so much as an order confirmation, or reply to my emails asking what was going on. Not a great start, so I cancelled the order.
OK, I have a budget of around £60 a month.
I need the server to be able to do mod_rewrites.
Unlimited, or a generous amount of bandwidth per month is important.
Good service if it all goes wrong is essential.
Preferably UK based, but will consider other countries if contacting them isn't a problem.
I need some kind of control panel as well.
i will be running a Vbulletin + VBSEO (hence the mod_rewrites) installation and a joomnla installation with lots of large images if that makes any difference.
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Sep 6, 2008
There are a lot of people whether their web hosting providers are good or not. After months of purchasing their web hosting account they might discover that their web hosting providers are so bad. Therefore, you’d better checking your web hosting provider.
One of the most important parts related to web hosting is the supporting services. So when you purchase a new web hosting account, try to check their supporting services. Try to ask them a few technical questions even you don’t have a problem. It just tests their supporting quality. How do they answer your questions quickly? Ask yourself this question. If they spend a lot of time “two or three days”, it might be poor service. For this situation, my advice is to cancel your account. The most of web hosting companies offer 30 days money back and try another web hosting company.
There are many supports kinds:
* HelpDesk
* Live chat
* Supporting via Phone
* Supporting forum
* And so on
This is all about the supporting part for your web hosting provider. So this is very important to check this service.
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Apr 9, 2008
I have servers with softlayer current paying $2000 a month for 3 dedicated servers. THey are set up and work perfectly.
Issue is i was not aware that softlayer doesnt do "managed" support, would like to know if anyone has a good third party company that works with softlayer.
the tools they have on the portal our great so really would like to find a company thatworks with them. the co that softlayer suggested doesnt do windows support go figure!
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Nov 11, 2008
our VPS hosting company did an upgrade the other day and now something is wrong with our home page, it takes about 30sec to load. They keep saying its a php problem, but the scripting is fine, the engine is fine and the only thing that changed is that they did an upgrade.
They don't seem to be able to grasp the problem, and it is making my boss go nuts. A web guy a know said it definately had to be something at their end, and everyone else is at a loss.
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Oct 26, 2008
what is the real meaning of RDNS or the real function?
Because i have an account with reseller, then i need to hide the Name servers of a shared IP into my own name server IP.
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Apr 29, 2008
I will have to get such a Hosting system CDN for my site, but what I have seen until now is very expensive so are there any good CDN to a good price.
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Mar 2, 2008
Last week I began to use dedicated server, and this is the first time
I use dedicated server.
when I encounter something I dont know
they provide me with great support.
I figurer out I am not used to dedicated server.
so I decided to cancel the account.
and they give my money back in 10 minutes.
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Dec 4, 2008
which Backup MX service is good?
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Sep 26, 2008
Do they do a good job of supporting OSCommerce? I want to customize stuff using OSCommerce for my site. Let me know from those who have used OSCommerce with Cirtex hosting.
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Apr 3, 2008
I am referring a friend to JaguarPC but he wants more options so he wants me to recommend 3 different shared webhosts to him. What are two other great shared hosting providers that have as good support as JaguarPC?
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Jun 13, 2008
When buying a server from big companies like IBM, HP and DELL, you can buy on-site support within 4 hours. Does it mean they go to your datacenter and fix your server within 4 hours or is it that they will do an on-site diagnostic within 4 hours and fix the server later? Do the technician bring spare parts with him or does he needs to order them later?
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May 11, 2009
I came to this site few days back only and was going through various discussions. After being on this website since last 1 week I am really impressed that members are really helpful to other members with their fair and valuable suggestions.
I do have a quick question for you and need your suggestions:
Q: Which web host I should go with where I will get around 20GB of space with PHP, MySQL, FFMPEG support.
Please recommend me a host with high uptime, good http response time, and reliable to host considering a long term relationship.
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Mar 12, 2008
I need to get a couple of dedicated windows servers and am trying to decide between SoftLayer and a couple other providers.
So, how is SoftLayer for customer support, network performance/uptime, pricing, and just overall?
Any recommendations?
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Jul 8, 2008
i want to create a community using vbulletin boards, so i would like you please recommend me.. if this hosting is a godd choice, or another hosting that you have had a very good experience
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Jun 30, 2008
I am creating a basic static site for my friend's gardening business. It will use html and CSS only, be around 5MB at most and does not require any databases, php support etc.
My problem is that he wants to basically have the site up and running and then be able to forget about it really. I will be going on now and again to update it for him, but that is about it. My experience with free hosts is limited, I have used byethost before, and though very good, they do require a log on every week else they assume the site is no longer wanted and delete the account and all files!
So, my requirements are:
Free host that easily allows to have your own domain name
Email address with the company domain, so quotes@domain.com, not quotes@domain.host.com
Cheap
Good customer service
Need no more than 20MB (allow for some extra photos to be added)
UK Based would be preferable
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Jan 12, 2006
We need a MANAGED dedicated server for a client we are developing a website for. They will do most of their sales online.
Here is what we have found: As far as a managed dedicated server, the BEST company we have found that offers 24/7/365 phone support and has their own in-house hardware tech staff is RackSpace.
However, RackSpace is a little pricey (starts at around $400/month).
Is there any other REPUTABLE company available that offers MANAGED DEDICATED SERVERS WITH 24/7/365 phone support and in-house hardware tech support at a better price? Everytime I call RackSpace, I get a human being on the phone...NEVER an answering machine.
We want to put our client's website in the best hands possible.
With that said, are their any suggestions at a better price that match the support of RackSpace?
Thank you VERY MUCH for your helpful insight. We need to launch the site in a couple of weeks.
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Sep 2, 2008
How can I do marketing for my 24/7 webhosting sales and technical support service?
I know SEO is a methods but another?
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Jun 25, 2008
I used to recommend Hostway.com to other companies, as they host our eCommerce site as a shared hosting site and their uptime and customer service were very good.
But, NEVER AGAIN. Today, they have been down ALL DAY since around 10:30 am (they would not give me the exact time) and so has our business site! I called twice and the wait time the first time for a tech support person was over 1 hour! IN-FRIGGING-CREDIBLE! The 2nd call a few hours later was at least a 45 minute wait.
The answer I got was that they had a hard drive crash and my site is unlucky enough to live on that drive. Understandable, but their explanation that it takes ALL DAY to restore a hard drive from tape is incredible (or havent they heard of RAID systems??). In any case, our site came back up for a few minutes and is back down again. Downtime since 10:30 or so is approaching 6 hours now!
So, I will no longer recommend HOSTWAY to anyone for any reason. The incredible wait times on the phone line are ridiculous and we have lost $$$ today due to this outage and associated loses from adwords, too.
Finally, it seems that Hostway's other problem is that they are trying to offer too many other kinds of services besides just hosting (which they used to be good at), and now they suck at their core basic service. That's my two cents.
Any recommendations for a replacement hosting service that is reliable and well known?
I think I pay about $50/3 months for Hostway.
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Nov 15, 2007
our company just decided to buy two servers in Hong Kong and colocate them there. Does anyone know a reputable hosting company (data center) in Hong Kong that offers colocation service?
we hope the hosting company/data center can buy the servers for us - probably give us a few choices with different configurations and prices so we can pick two middle level servers. Is this something a typical data center/hosting company can help us with?
up-time is not critical for our website, but we want a hosting company (data center) we can work with for many years, therfore it has to be a stable and reputable (maybe large) company/center.
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Jan 19, 2009
Does anyone host here with Reyaltec?
I've been with them for over 5 years now, but have almost completely lost patience. Since they offer no public feedback, and only rarely update their network status page with actual server problems, I thought it would only be fair to document some of my recent problems publically. My main issues recently have been:
1. Lack of technical support by telephone. They maintain they offer telephone support, and have an option for it on their automated phone system, but every option goes to the owners wife - who is non technical, and gives the response "the technicians are on the other line" every single time! I've challened this, and they maintain telephone support is available, even though it isn't. When I bought my package with reyaltec (most expensive reseller package they offer) they DID offer phone support and MSN support, which has also now ceased. For me, telephone support is paramount, which is part of the reason I chose to host with them.
2. They have had problems with an old server recently, and rather than migrating the server to new hardware whilst the going was good (they said somebody got "half way through it" before he left the company!?) they have waited until the server crashed and became completely unstable. No apology, just a casual 'yeah, we should have done it sooner really' attitude. In migrating to new hardware, all of my clients websites have been down numerous times over the past 3 days, and some of my clients have lost significant amounts of email over 3 days. At least one client has also had website files go missing. I think this is completely unacceptable.
3. My clients and I seem to be their monitoring service. Whenever their servers go down I seem to be alerting them to the issue via my angry clients, which had gone un-noticed. They persist in defending their network monitoring services, although to me they seem useless (e.g. this morning, email was down again for an hour, but reyaltec were unaware until I pointed it out and they restarted the server).
4. I have not had a package upgrade once in over 5 years.
5. The price has become uncompetitive compared to my other providers.
In short, I understand Reyaltec are a small, family business, but their standards have sunk to such levels that I have lost all faith in their service and integrity as a company. They seem to defend their sloppy practices as though standard (is it standard for people to lose 3 days worth of email during a server upgrade!?) offering no sign of remorse or compensation for the major problems faced by their customers. The only real comment on these issues when I've raised them several times in the past is that 'things are improving' which they don't appear to be.
I am looking to move providers, but I host around 40 domains on their shared packages, so it's a lengthy task. Some of the domains also have MSSQL databases, which reyaltec charge to detach should I need to move them to a new provider, so this would be both expensive and time-consuming. At the risk of losing more clients though it's something I will probably need to do.
I'm interested in other people's views on the company. I used to recommend them, but now recommend against them!
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