JoeUSA -- LOW BID, POOR SERVICE HOSTING -- CHEATED OUT OF MONEY W/ NO SVC PROVIDED

Feb 2, 2009

I had 2 annual accounts with joeusa.com for my website hosting (2 websites). I was a 3-year customer, somewhat disatisfied with tech support service but without time to change hosting servers. My email quit receiving on one website/account about 2 weeks ago. Joe told me they had changed out a hosting server & that was likely the issue. I continued to have no email with Joe being evasive & nonhelpful. Upon logging into the control panel, I noted I was blocked out. I finally got him to agree to check on it, & he stated that the host spam blockers were not activated, & there was too much spam. I had made no changes, so the spam blockers had to be deactivated when they changed servers with no notification to me.

Joe shut down both of my accounts refusing me a prorated refund. I had paid one on Sept. 6 through PayPal for 1 year & the other on Nov. 6 through PayPal, also for a year. I was told by PayPal that they do not cover services, so FYI on PayPal, buyer beware. Joe gave me 24 hours to take my websites down. He also wiped out all of my email that was on the server that I had not been able to receive for the last 2 weeks & I lost all of it with no access to it.

I have email proof of what transpired & only want a prorated refund, what is fair, because I have not received near the full year service purchased for both accounts. He has refused, and I am considering filing fraud charges. My email documentation shows how a simple tech support issue turned into his cheating me out of my money when he cancelled both services & refused any prorated refund.

I have no idea why he has acted so vindictively, including wiping all non-spam email off the server that I was never able to receive, but, based on some of his comments, I believe that he either did not like our Judeo-Christian website or that he had been reading some of my personal email with political comments in the recent election. He was not even aware of my 2nd account until I made him aware that there were two, but he was aware of the ministry website/account, where the email issues were. The other account had no issues, but he cancelled both. Also, the Judeo-Christian ministry website had been hacked on his server by someone alleging to be Islamic about a year ago.

I am not making this report in vengeance. I am only trying to keep the same thing from happening to other consumers. This is a low-bid hosting company, and, once again the old adage, "You get what you pay for," is proven true.

View 14 Replies


ADVERTISEMENT

Dedicatedbox.net – Money Paid But No Server Provided

Jul 26, 2008

I’ve ordered a server from this company more than 4 days ago and paid for it straight away. they promised it to be setup in 24 hours but no reply since.

If I’m not getting a reply to this post in 24 hours I’m filing a chargeback. I’ve tried emailing them directly or through tickets

View 14 Replies View Related

Ipower Turned Into A Such A Poor Hosting Service?

Feb 2, 2009

Why has Ipower turned into a such a poor hosting service? I have been with them for years and now they are leaving me little choice, but to find a new provider. For years they were able to provide me with a smooth service. Over the last year I have experienced tons of down time, long wait time for customer service, and recently downed email service for way toooo long.

View 10 Replies View Related

Solidhost Poor Service

Dec 20, 2008

Does any one know what's up with solidhost?

I have a VPS plan with them that includes 6 dedicated IP's. they have only issused me 2 so I have asked them to issues 2 more. I have sent about 10 emails to their billing department (which handles this) and no one has responded. The technical department is replying to me but only in regards to technical prblems.

View 12 Replies View Related

Lunarpages Service Is Poor And They Censor All Criticism On Their Forums

Nov 24, 2006

I'll second what is said about Lunarpages. They are an absmal McHost whose priority is to lure in as many customers as possible without bothering about the quality of their service. I challenge anybody to ring their telephone support line and see if somebody picks it up. I have tried to call ten times in the last six months and never been able to get through once, despite hanging on for ages.

Just today my entire website was down because Lunarpages moved it to a new server (without asking me) and screwed up. The website, Azam.biz has over 17,000 references to it in Google and is critical to my business. I sat drowing in sweat for hours. I couldn't get hold of anybody at Lunarpages by telephone or live chat and the one support response I received ws addressing an unrelated issue.

Worse thing of the lot is Lunarpages censors criticism them on their forums more so than any webhost I have ever know. Every time I post a comment about downtime or not being able to get hold of anybody on the telephone, they delete the post saying it is "incorrect". I have never met a company with such a Stalinesque censorship policy.

I have feared posting anything negative about Lunarpages on other forums because I've been worried about them closing down my account. But, after having suffered so much stress because of them today, I don't care any more.

I am going to back up by entire site now, because I'm worried they will close down my account after reading this. They are not the type of company to take on board criticism and use it to improve their offerings; their obsession is to stifle any criticism.

I am now suffering pain in my heart for the first time in my life because of how badly Lunarpages have treated me today. Their arrogance shows no bounds - they are smug, full of hype and don't give a damn about ruining customers' businesses.

View 7 Replies View Related

Infinitie.net - No Service, Beyond Slow, Refuses To Refund Money Paid

Jul 28, 2007

I signed up with service from infinitie.net after seeing an offer they had on this link [url]

This was on July 21st about 8PM EST. Link above states "PLEASE ALLOW UP TO 2 HOURS FOR YOUR NEW VPS ACCOUNT ACTIVATE ONCE ORDERED."

First reply took 8hrs, second 9hrs, third 5hrs, and to this date I haven't heard back from them since Jul 23, 2007 2:32 PM EST.

Incomplete login details were issued on Jul 23, 2007 2:32 PM EST. However, message stated "CPanel is finalizing its install and will be complete in 2 hours." I immediately asked them to please advise when setup is complete on Jul 23, 2007 2:56 PM EST. After not hearing anything back I decided to cancel and emailed request at Jul 24, 2007 2:54 PM EST.

I have a couple services I'm happy with elsewhere. I more or less just wanted to separate an account and see what other options were out there. I wasn't bothered by the fact setup was slow. The main issue was if they take this long to reply and handle simple issues prior to setup, what happens if I'm setup one day and there is a more serious issue? Since initial cancel request I attempted to contact them on several other occasions by both direct email and their ticket system. I never received a response other then the standard automatic "Thank you for writing to Infinitie's Support Team."

I have disputed transaction with paypal today. At a last attempt I emailed infinitie.net yesterday and told them unless refund was issued this is action I would be forced to take. No response so I proceeded. I will update and let you all know how this turns out.

View 14 Replies View Related

Apache :: SSL Error - HostName Provided Via SNI And HTTP Are Different

Jul 31, 2014

We are getting the below message produced in error.log when accessing from mobile application. Even I have updated apache from 2.4.9 to 2.4.10 also. Still facing the same error like below.

[Thu Jul 31 15:27:10.934564 2014] [ssl:error] [pid 12000:tid 6520] AH02032: Hostname teampark3.sogeti.com. provided via SNI and hostname teampark3.sogeti.com provided via HTTP are different

How to resolve the issue?

View 10 Replies View Related

Vmware :: Assign Public Interface IPs (provided By My DC) To Every Node

Nov 18, 2008

I am setting up Vmware in a test server.

Did a ./vmware-config.pl and pressed enter for all the options.

I am seeing vmnet0 and vmnet8 in ifconfig result.

Now, the server has 16 IPs. Not even added to server. Just provided by DC..

I have created few nodes via vmware-web-console. The nodes are created without any issue.

Now..

I am not seeing any option in vmware-web-console to assign IP address to vmware nodes.

How do I assign my public interface IPs (provided by my DC) to every node?

I read someting about bridge networking.

View 2 Replies View Related

How To Limit Sockets To Prevent Hack (logs Provided)

Apr 22, 2008

TCP 67.228.85.130:2848 212.158.153.66:4925 ESTABLISHED
TCP 67.228.85.130:2848 212.158.153.66:4926 ESTABLISHED
TCP 67.228.85.130:2848 212.158.153.66:4929 ESTABLISHED
TCP 67.228.85.130:2848 212.158.153.66:4930 ESTABLISHED

there are 5000's of 212.158.153.66 connecting to 67.228.85.130:2848

how to limit 212.158.153.66 to like max of 30 connecting to 67.228.85.130:2848

View 11 Replies View Related

Plesk 12.x / Windows :: Error (String Was Provided For Unescaped Parameter Host) In IP Configuration

Jun 27, 2014

I recently upgraded from Plesk 11.5 to 12.0. I also just got an extra IPv4-address for my server (provider is Strato), unfortunately I have some problems with adding it to Plesk.

The IP should be assigned automatically through DHCP, but when I did a Reread IP in Plesk, nothing happened. I tried to manually add the IP, but then Plesk manually configured it and I lost the IPv4-connectivity (IPv6 kept working though).

Now when I want to remove the IP, I get the following error:

Is this a bug or a problem with my specific configuration?

View 3 Replies View Related

[UK] - PoundHost And My Money

Oct 28, 2008

before order,I ask poundhost's sale,
he said can provide 64 and 128 IPs,
so,I create a order at 2008-10-11,
10-15 server ready,
I ask them,but in this time,
they said only provide 10 IPs,max 16IP.
I used it for vpn applications,no have enough IPs,can't do it.
so poundhost said can cancel the server.
I never use this server,but poundhost still no refundment,
I send mail to them,no any responses,
......

View 9 Replies View Related

Reliable, Best For The Money VPS?

Aug 14, 2008

I am wanting to spend around $60 - 70 a month on a VPS...

I am looking for a reliable source, and one that is on the cheaper side (but I know those two don't actually mix, so reliable more)

It doesn't have to be managed, but it can, so either way.

Any recommendations?

How much disk space/bandwidth should I be able to get with that amount of money?

I need it with control panel, and fantastico at the least.

View 9 Replies View Related

Dreamhost :: How To Send Money

Dec 1, 2008

I am planning to host my site in Dreamhost but I not have credit card and PayPal account. How to send money to Dreamhost? Also suggest best plan for me.

Currently my blog get average 400 visitors per day and plan to get 5000 per day.

View 8 Replies View Related

Godaddy Not Returning Money

May 28, 2009

I dont have an account with godaddy Godaddy has taken money from my paypal account.I have contacted godaddy asking for it back They are not going to give it back

I need that money... I need advise on what to do next?

View 14 Replies View Related

Hostecon Disappeared With My Money

Apr 2, 2008

i know that one or more of the people who work for hostecon post here

i just want to say i am very upset right now

hostecon was a decent host - but i decided to end my offshore site

i had prepaid for another 4 months before i told them i was cancelling my account and wanted my prepaid money back

they told me they would cancel my account on the 1st of april and give me my money back

it is now april 2nd, hostecon.com seems to have vanished, and i have not received any money from them.

if you work for hostecon or know how i can contact them then help me get this sorted right away. hostecon support has always been great, but i just dont need their services anymore and want my prepaid money back.

View 4 Replies View Related

CRNC Sent Me The Money Back

May 1, 2007

i hope you from the start the one who is handling the business

View 0 Replies View Related

GplHost Does Not Refund Me Money

Sep 13, 2007

Last week I asked my friend to pay gplhost.com for VPS server EUR25 through paypal. They said they require to authenticate me in order to set up my account. Since paypal account is not mine I was unable to pass this authentication. I said, it's OK just refund me my money. They refused to give me my EUR25 back saying they will report me to authorities for "credit card fraud"!

I understand that my behaviour MAY seem suspicious but isn't it my right to refuse give my personal information to anyone? And isn't it my right to receive refund if I don't want to disclose it?

Shall I advise my friend to initiate dispute with paypal about that? I won't give up until I get my money back.

View 14 Replies View Related

Poor Xen Performance

Nov 7, 2009

I have been working with Xen over the last week or so and I can't figure out why the performance is downgraded so much when booting into Xen. There are certain things that seem just as fast but other things just don't seem normal.

I have tried this on two different quad-core systems, one new generation (York) with CentOS5 and one old (Kent) with Debian Lenny but neither seem to produce good speeds.

For example, when I use the default kernels I can usually get about ~600 score out of unixbench-wht and things such as top and core systems show up as 0% cpu when running top.

When I boot into Xen kernel however, whether it been from Dom0 or the guest OS, top uses about 3% CPU and unixbench-wht produces scores under 250.

I have set vcpus to 4 and have even tried vcpu-pin 0 0, 1 1, 2 2, 3 3 but nothing seems to be changing anything. The disk speeds seem about the same (hdparm). I'm assuming it is something with the CPU,

View 2 Replies View Related

Lunarpages (web Host) Stole My Money - Anything I Can Do?

Dec 27, 2007

A while ago I got an e-mail from Lunarpages saying my account was due for renewal. I contacted them well before the payment was due and asked for the account not to be renewed. I gave all the information I was asked for but then the support staff didnt reply.

Now I have an e-mail saying I have renewed my account and domaim. I quickly opened a support ticket asking for a refund, again giving all the details that I gave the first time. The ticket I opened was closed (why?!) and instead Lunarpages support replied in my original support ticket saying the charge ($100) is non-refundable.

Is there anything I can do, other than tell them if they dont give me my money back I will help in ruining their reputation?

View 5 Replies View Related

ThePlanet - Billing Stole My Money..

May 17, 2008

I have now run into a very very unpleasant situation with ThePlanet.

I have ordered my 3rd server with them this month as a reseller. Before ordering I had a chat with their sales team and went through the purchase very carefully to make sure I had got the facts straight.

On their reseller programme, if you agree to a 6 months contract, you get your first month free. I asked the sales rep and verified that if I signup I will NOT be charged for the first month of service. So, instead of being charged 294 USD, I would be charged 25 USD just for the setup.

So, I went ahead and ordered. I even submitted a billing ticket requesting that this billing was applied and that 6 months contract would be applied.

Now it's exactly a week later and I can see my CC statement which says I have been charged 294 USD. These inconsiderate, and slack people at ThePlanet do NOT understand nor care about the damage this caused me.

And that billing ticket? It is unaswered, unresolved since its open date - 9th of May. 8 days now.

I'm absolutely furious. Do they think they can just take money like that? I am just sickened.

Do I file a chargeback? I spoke yet again to a live chat billing agent who was absolutely unhelpful.

I enjoy their network but now I am thinking about taking my 1000 USD per month business with them else where.

View 14 Replies View Related

Vpsville.ca GET Money And Dont Answer

Oct 9, 2008

i buy vps form vpsville.ca for 3 month,

yesterday, my vps was block

cpanel and ftp and ssh not answer the request

i open in vpsville.ca and they never answered

today my main ip is not working

i vpsville.ca support is very bad they never answered my emails and ticket
and i have question, where is my vps?

View 8 Replies View Related

UltraVPS.com - My Poor Experience

Aug 4, 2009

I signed up for a VPS at UltraVPS using their promotional coupon and special offer posted on WHT.

First- it took them 7 hours to activate my account, after bugging them.

Second- it takes them nearly 7 hours to respond to a support ticket.

Third- I am unable to login into the VPS control panel nor the FTP using the login information they have provided. I am not a newbie in hosting, I have several different VPS accounts.

It seems like this is a one-man operation.....

View 14 Replies View Related

Poor Experience With HostMaxPro...

Jun 3, 2008

I met these guys through this website and they promised me exactly what I was looking for... a fast, responsive web host with PHP5, MySQL and 5GB - 10GB of storage. I was previously with HostDepartment and they obviously oversell... my site load times were counted in minutes. Anyways, things started great for the first two weeks... the site was always up and clients were amazed at the speed and performance of the site. I considered bringing over 7 other "business" websites because the performance was so great.

Then about 3 weeks ago... the site went offline. It's the internet, stuff happens...

DDoS attacks, DNS conflicts, Server Upgrades, someone trips on the power cord, whatever. I file a ticket and the site is back up in about an hour or two. So, i forget about it. Few days later, its down again... for a LONG period of time... multiple hours.

I file another ticket and I'm told they are in the process of mitigating a DDoS attack.

The outage then starts showing a pattern.. my site will be up late in the evening and early in the morning... but from 11amCST to about 11pmCST.. its unavailable. After another day, I contact them and they say they are still being assaulted by DDoS but they have put measures in place to correct it... that was at the end of May. My site has been down for 2 days straight.. since around 11am CST on June 1st. I came online briefly during the morning of June 2nd... but went back offline around 11am on the second and has never returned. The previously quick responses to my tickets have been non-existant now... I have yet to hear a response to my ticket from June 1st.. I did add a note to it once a day at 11am for the purpose of tracking that the site was still down. I understand that may move it to the end of the queue... but it has been updated once a day, so there was plenty of time between updates to see it.

I highly advise to avoid these guys... I wasn't going to write this until I could access to my site again for fear of losing my database info... but at this point, it seems like my sites are already lost.

View 16 Replies View Related

Poor Experience With ASmallOrange

Mar 30, 2008

I had read a lot of good things on these forums about ASmallOrange. So I finally decided to sign up with them for my friend's website which I manage & design.

Unfortunately my experience was anything but good. The issue was that I am based in India & I design my friend's website who is based in the US. Since my friend is a non tech savvy person he gave me his credit card number and asked me to manage everything from signing up for a new web host to designing the site.

Since ASmallOrange's billing department found that the address is registered based in USA but the IP address of the person signing up was not from USA, they marked the account as fraud.

I must say that I very well appreciate this system of fraud detection followed by them & am very much impressed by it. What I was not impressed with was the fact that they didn't bother to inform me about the same nor did they try to verify the authenticity of the account. Unaware of this, me & my friend kept waiting for more than 24 hours for my account to get activated. It was only when I raised a support ticket that they informed me that my account has been marked as fraud.

Subsequent to this I informed them about the circumstances under which this account was signed up & asked them to carry out whatever verifications they need to do with the end client or through the credit card company.

To my surprise again there was no reply from their end & this morning I find that my support thread was closed without reverting on the issue.

I guess its time for me to move on and host somewhere else. My own websites are hosted with Dotable and am very happy with them.

View 14 Replies View Related

M8Solutions.com Poor Experience

Jun 3, 2008

I would like to start off by saying M8 has always maintained an excellent uptime, HOWEVER, support has been a nightmare to work with and responses take forever. What prompted me to send this was our sites have been down for over 3 hours so far and you cannot contact anyone by phone and when you email there is no response.

After realizing that a response was going to take a while we decided to try a few things on our own and It appears as though we have been blocked by their firewall or something because we can access the sites via a anonymous proxy. We are still waiting for this issue to be fixed.

Why were we blocked ? Read on

We asked them about a week ago to update our instance of Sugar CRM and we told them that shortly we will be moving another domain to them and when we do this we will want to move our version of sugar.

They did the upgrade (again, response time was horrible), when it was done we went to our URL and found that it had never been updated. I asked them about this and I found out that they moved it to a new service and that the url we were using would not work with all the scripts I had running.

I accepted that and said fine, no problem, we will get our new domain over there and everything will be good. The only problem I had with this is now we are forced to move this stuff right away because our request was not done the way it should have been. Please note, we paid them $100 to update our Sugar version which is no problem…

I started to get ready to move our data and could not connect via FTP, I entered a ticket and a LONG wait later I get the reply, to login to your control panel do this. Needless to say that is NOT what I needed. I needed to know how to login via ftp because all attempts would not work. Keep in mind, that we also upgraded our plan with them.

Anyway, it appears that because we tried to FTP in so many times we have been blocked, however, this would not have been the case if they had answered our support question in a reasonable amount of time… My one contact there when you send him emails comes back with

Hi. This is the qmail-send program at m8solutions.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<REMOVED FOR PRIVACY>
user is over quota


--- Enclosed are the original headers of the message.

Can anyone please help with hsphere and how to FTP because apparently they are not going to help and now my entire office is unable to do any work because we cannot access our stuff…

Please note, I am a very patient person, but when it takes days to get an answer to a simple question and we are spending more money with them I lose my patience. I do not like to bash any company because we all have our problems, but this is crazy…

We let them know that we were going to do a post on WHT and still no response back. I feel horrible about posting this and will update you once this has been resolved..

View 6 Replies View Related

Poor Experience With Siteground

Jun 11, 2008

About a month ago I transferred a live site from a host to siteground as they supported all the functions I needed. I could have transferred the site myself, but to help convince to move to siteground promised me a free no downtime guaranteed transfer (which apparently is company policy) So I let them do it. There was downtime during the transfer but not a big deal I was ok with that But then a few days later my site went down big time. Someone called me to tell me it was down and I didn't have access to a computer so I called siteground. The operator (besides having trouble understanding english) wouldn't even report that my site was down to support!! Finally I get back to the computer and report it myself. Their 15 min or less turned out to be about 45 Then when I ask if I am going to be compensated for the extreme amount of downtime like the promise but I get turned down at every turn the excuse being technically it was downtime because it loaded a blank page STILL downtime in my book since it was siteground's fault I hadn't touched it. To add injury upon insult my site that ran perfectly smooth before has numerous problems. Every time I submitted a ticket they either tried to make it sound like it was my fault (again I hadn't touched it) or gave me the "normally this is a paid service but we made an exception for you" line as if I would need the service if they hadn't messed up the transfer. My overall experience with their service left me disgusted. Not to mention when I cancelled the "guaranteed money back" withholds nearly 4 months worth of the year I paid in advance. I have since transferred the SAME site MYSELF to atechosting and now have had it running for a few days there and had no downtime during transfer or a single problem since.

I will say performance wise they were fine even though their was some 169 on my server.

View 7 Replies View Related

Poor Netscreen Performance

Nov 20, 2007

I have two netscreen 25 firewalls linked together via an ethernet cable.

If I connect the ethernet cable to switches I get around 90Mbps. However, if I connect the firewalls together I barely get more than 30Mbps (25Mbps average using iperf). All rules are set to talk to each other and the setup works, but I don't understand where the speed has gone.

The firewall ports and firewall performance per port is rated at 100Mbps and there is little traffic on the other network ports. I have both interfaces set to auto neg duplex as if set to 100 full I get even worse performance.

View 14 Replies View Related

Poor ServInt Support

Apr 14, 2007

I finally ditched Site5 at a host. So _anything_ should be better, right?

After only a week or so with ServInt I'm wondering if I made the wrong decision.

Now I thought a few hours resolution time with Site5 was frusterating, try waiting 6 hours, or 18 (my current ticket, still not resolved, with no reply after asking for an update several hours ago).

And having a tech answer the phone doesn't help much either if they don't have a clue how to troubleshoot.

First the tech insists that MX records need to be pointed to my host for OUTGOING smtp to work!

Then after sending him the necessary log files twice, he still insists I'm not giving him enough information to fix the problem and that MX records must be setup. When I call and ask if he read the log file snippets I had sent him, "no" was the answer! AAAAAARGH!

And then being told many times, that the problems been fixed. And then finding out it's not and that they never even TESTED IT before saying so!

Is it time to pack up and leave before I migrate all my customers there?

View 14 Replies View Related

Dedicated Hosting VS. Self Service

Feb 7, 2009

I'm having trouble deciding whether it'll be alright to use dedicated hosting for an upcoming service.

1. In what scenario would dedicated hosting be insufficient?

2. When should I go for self service instead?

3. What do you recommend for learning server administration?

View 4 Replies View Related

PRofessional Hosting Service

May 27, 2009

I'd like to ask all of you, what did you think a professional hosting company must have/offer that you want to buy hosting?

View 12 Replies View Related

File Hosting Service

Sep 23, 2009

I'm making a website which sells digital goods. Are there file hosting services that allow customers to download directly from them when they buy something? Instead of hosting files on my own web host?

View 12 Replies View Related







Copyrights 2005-15 www.BigResource.com, All rights reserved