Lunarpages (web Host) Stole My Money - Anything I Can Do?
Dec 27, 2007
A while ago I got an e-mail from Lunarpages saying my account was due for renewal. I contacted them well before the payment was due and asked for the account not to be renewed. I gave all the information I was asked for but then the support staff didnt reply.
Now I have an e-mail saying I have renewed my account and domaim. I quickly opened a support ticket asking for a refund, again giving all the details that I gave the first time. The ticket I opened was closed (why?!) and instead Lunarpages support replied in my original support ticket saying the charge ($100) is non-refundable.
Is there anything I can do, other than tell them if they dont give me my money back I will help in ruining their reputation?
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May 17, 2008
I have now run into a very very unpleasant situation with ThePlanet.
I have ordered my 3rd server with them this month as a reseller. Before ordering I had a chat with their sales team and went through the purchase very carefully to make sure I had got the facts straight.
On their reseller programme, if you agree to a 6 months contract, you get your first month free. I asked the sales rep and verified that if I signup I will NOT be charged for the first month of service. So, instead of being charged 294 USD, I would be charged 25 USD just for the setup.
So, I went ahead and ordered. I even submitted a billing ticket requesting that this billing was applied and that 6 months contract would be applied.
Now it's exactly a week later and I can see my CC statement which says I have been charged 294 USD. These inconsiderate, and slack people at ThePlanet do NOT understand nor care about the damage this caused me.
And that billing ticket? It is unaswered, unresolved since its open date - 9th of May. 8 days now.
I'm absolutely furious. Do they think they can just take money like that? I am just sickened.
Do I file a chargeback? I spoke yet again to a live chat billing agent who was absolutely unhelpful.
I enjoy their network but now I am thinking about taking my 1000 USD per month business with them else where.
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Jul 7, 2008
This may well turn into a free-for-all but...
If you're hosting a large, MySQL website and priority one (more important than price) is database stability and server uptime... who would you recommend as the best host for your money ?
I have free-hosting with Awardspace and their customer service and uptime are great, but their database crashed a couple of times in just a few months. Granted they always fixed it quickly. I've never used their paid packages.
And also I have quite a few sites pay-hosted with a Trini company that's re-selling from myhostcenter.com . They have fair customer service, but their databases have never (in four years) crashed on me... I've never lost data... and the price is very right! What I dis-like is the lack of advanced warning when sites are going to be down for server-maintenance. And there have been a couple times when the server would be down for no apparent reason at all, and with no apology.
Those issues haven't been huge problems before, because the sites are all relatively low-traffic, but it can be a disastrous for a future project I'm working on. Therefore, who would you recommend as both the most stable and most reliable host that money can buy ?
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May 21, 2008
Anyone know any website hosting companies that accept Online Interact or Email Money?
This of course is by my bank "Royal Bank of Canada"
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Aug 23, 2009
This is a big company, that offers a lot of features for a relatively small price (with discounts readily available). They have a positive image. Customer service seems cheery. Unlimited storage and bandwidth is a definite plus. I signed up with them in November 2008, and mostly did not encounter problems with them until late July other than slow server access via my base from South America. Sign up and set up went relatively smooth. I had no major problems other than my page loading slowly, which I partly improved by making several adjustments to my Joomla site, but even after optimization the page still has its moments of slowness.
In an earlier post in this forum, I detailed the first issues. There were two main problems: one, my articles pages were showing up blank in PhP5, and two, I was unable to enter my Joomla Administrator at times. On the first issue, it turned out partly due to PhP5 not performing properly, and later, a plugin that should have been de-activated. The second issue, am still not sure, and its happening again.
One week ago, after just a few precious days of my site functioning normally, the bad luck poured on further still. I was hit this time by the NobodyCoder hacker. What an incredible coincidence of bad luck! Made me wonder, given the tone of some of my prior complaints, but then I did see that other Lunarpage customers were also hit on the same day as me, and some of them, on the same server.
Two days after the hacker struck, and no response to my emails, I finally got someone from Lunar to give me some time after I complained publicly in their forum page. A customer service supervisor took the unprecedented step of calling me.
First, though Lunarpages harps on its customers being at fault, through faulty scripts and such, I learned of some security measures that Lunarpages fails to inform its customers about that could conceivably help with such issues -- especially on shared servers -- such as the really helpful step of activating "suphp." When we were talking, the customer service rep was inside my Cpanel and I asked him if he would go ahead and make that change for me. He said he would do that, and that he was doing so while we talked. I was disappointed to see after the conversation that he had lied to me and had not make that change for me. Beyond this blatant display of dishonesty, I moreover pointed out to the customer service rep that I had read mod_security for Apache should be activated and configured -- he assured me that it was. I looked after our conversationm it in fact wasn't and that there was nothing about this to be found in their Knowledge base.
Concerning the hacker who messed up my site, it appears that multiple sites have been hit, particularly on my server. The customer service rep rightly agreed with me that this hack is obviously not targeting sites individually but sending it out en masse via a robot or program. Given that, and that many sites on my server have been hit, it would appear the hacker has found a way to exploit sites on their server (s). However, the response from Lunarpages support people again has so far has been mainly to tell people to do virus scans of their computers and change passwords, all of which helpful but likely don't do much to tackle the real issue.
The net result is that while the security issue appears to have been a broader, server wide security breakdown, the Lunarpages company has sidestepped any responsibility in the matter and done little to help customers get out of this mess. One wonders if it will happen again once my site goes back online (because of their slow server it took me about 3 days to upload the backup.) In general, though their customer service reps are generally polite, they react slowly to customer issues and often are completely ineffective.
I am looking for a new web host.
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Oct 3, 2009
i know they oversell,
so,i do not want to tale about the bandwidth issue,
but about the hardware,
what and how big they are ?
why can they host over hundreds of account ?
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Feb 14, 2007
if our host is experiencing technical problems, or if they're in financial collapse.
Since 5 PM Sat., many sites hosted by powerfulhosting.com of Santa Monica have gone dead, mostly on NS01.POWERFULHOSTING.COM and some on NS1.IOCUS.COM They include:
chandarawestla.com
peggypotter.com
countrysidepet.com
robertpaulgalleries.com
cameraleather.com
goeastern.com
roastyourown.com
and many more. Over the weekend, tech help claimed the problems were assocaited with an "upgrade" to a new server. As the site owners started talking to each other, and the outage grew into the work week, Powerful Hosting stopped responding to inquiries, even from longtime clients. Their phone mailboxes are full and silent.
Now, I'm not an administrator or even a very quick FTPer, but these stores have burned to the ground and there are are livelihoods on the line. Can anyone in this community find any evidence suggesting a geniune technical glitch on their servers? A couple of people in our group think maybe they can't pay a server bill, in which case we all need to bail out immediately.
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Aug 23, 2008
I am looking for a new VPS and once again I think I am going to ditch Servint VPS in preference of a cheaper VPS. I know Servint is well known and they have a very good reputation here in this forum. I been longing to sign up with them but Lunarpages' offer looks very attractive.
What about Lunarpages?
It is $10 cheaper than Servint.
Lunarpages has 1000 GB bandwidth but Servint has only 500 GB.
Lunarpages has 20 GB storage but Servint has only 15 GB.
Lunarpages has 500 MB RAM but Servint has 384 MB guaranteed RAM (1 GB burst RAM).
Is the 500 MB RAM here http://www.lunarpages.com/virtual-private-server/ GUARANTEED RAM or SHARED BURSTABLE RAM?
The only thing that Lunarpages lost to Servint here is the number of IP address. Lunarpages comes with 1 IP but Servint offers 4 IP which is good for SEO.
I wanted to contact Lunarpages but couldn't find their contact email. Anyone know their contact email?
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Oct 28, 2008
before order,I ask poundhost's sale,
he said can provide 64 and 128 IPs,
so,I create a order at 2008-10-11,
10-15 server ready,
I ask them,but in this time,
they said only provide 10 IPs,max 16IP.
I used it for vpn applications,no have enough IPs,can't do it.
so poundhost said can cancel the server.
I never use this server,but poundhost still no refundment,
I send mail to them,no any responses,
......
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Aug 14, 2008
I am wanting to spend around $60 - 70 a month on a VPS...
I am looking for a reliable source, and one that is on the cheaper side (but I know those two don't actually mix, so reliable more)
It doesn't have to be managed, but it can, so either way.
Any recommendations?
How much disk space/bandwidth should I be able to get with that amount of money?
I need it with control panel, and fantastico at the least.
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Dec 1, 2008
I am planning to host my site in Dreamhost but I not have credit card and PayPal account. How to send money to Dreamhost? Also suggest best plan for me.
Currently my blog get average 400 visitors per day and plan to get 5000 per day.
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May 28, 2009
I dont have an account with godaddy Godaddy has taken money from my paypal account.I have contacted godaddy asking for it back They are not going to give it back
I need that money... I need advise on what to do next?
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Apr 2, 2008
i know that one or more of the people who work for hostecon post here
i just want to say i am very upset right now
hostecon was a decent host - but i decided to end my offshore site
i had prepaid for another 4 months before i told them i was cancelling my account and wanted my prepaid money back
they told me they would cancel my account on the 1st of april and give me my money back
it is now april 2nd, hostecon.com seems to have vanished, and i have not received any money from them.
if you work for hostecon or know how i can contact them then help me get this sorted right away. hostecon support has always been great, but i just dont need their services anymore and want my prepaid money back.
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May 1, 2007
i hope you from the start the one who is handling the business
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Sep 13, 2007
Last week I asked my friend to pay gplhost.com for VPS server EUR25 through paypal. They said they require to authenticate me in order to set up my account. Since paypal account is not mine I was unable to pass this authentication. I said, it's OK just refund me my money. They refused to give me my EUR25 back saying they will report me to authorities for "credit card fraud"!
I understand that my behaviour MAY seem suspicious but isn't it my right to refuse give my personal information to anyone? And isn't it my right to receive refund if I don't want to disclose it?
Shall I advise my friend to initiate dispute with paypal about that? I won't give up until I get my money back.
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Oct 9, 2008
i buy vps form vpsville.ca for 3 month,
yesterday, my vps was block
cpanel and ftp and ssh not answer the request
i open in vpsville.ca and they never answered
today my main ip is not working
i vpsville.ca support is very bad they never answered my emails and ticket
and i have question, where is my vps?
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Jul 26, 2008
I’ve ordered a server from this company more than 4 days ago and paid for it straight away. they promised it to be setup in 24 hours but no reply since.
If I’m not getting a reply to this post in 24 hours I’m filing a chargeback. I’ve tried emailing them directly or through tickets
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Feb 2, 2009
I had 2 annual accounts with joeusa.com for my website hosting (2 websites). I was a 3-year customer, somewhat disatisfied with tech support service but without time to change hosting servers. My email quit receiving on one website/account about 2 weeks ago. Joe told me they had changed out a hosting server & that was likely the issue. I continued to have no email with Joe being evasive & nonhelpful. Upon logging into the control panel, I noted I was blocked out. I finally got him to agree to check on it, & he stated that the host spam blockers were not activated, & there was too much spam. I had made no changes, so the spam blockers had to be deactivated when they changed servers with no notification to me.
Joe shut down both of my accounts refusing me a prorated refund. I had paid one on Sept. 6 through PayPal for 1 year & the other on Nov. 6 through PayPal, also for a year. I was told by PayPal that they do not cover services, so FYI on PayPal, buyer beware. Joe gave me 24 hours to take my websites down. He also wiped out all of my email that was on the server that I had not been able to receive for the last 2 weeks & I lost all of it with no access to it.
I have email proof of what transpired & only want a prorated refund, what is fair, because I have not received near the full year service purchased for both accounts. He has refused, and I am considering filing fraud charges. My email documentation shows how a simple tech support issue turned into his cheating me out of my money when he cancelled both services & refused any prorated refund.
I have no idea why he has acted so vindictively, including wiping all non-spam email off the server that I was never able to receive, but, based on some of his comments, I believe that he either did not like our Judeo-Christian website or that he had been reading some of my personal email with political comments in the recent election. He was not even aware of my 2nd account until I made him aware that there were two, but he was aware of the ministry website/account, where the email issues were. The other account had no issues, but he cancelled both. Also, the Judeo-Christian ministry website had been hacked on his server by someone alleging to be Islamic about a year ago.
I am not making this report in vengeance. I am only trying to keep the same thing from happening to other consumers. This is a low-bid hosting company, and, once again the old adage, "You get what you pay for," is proven true.
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Jul 28, 2007
I signed up with service from infinitie.net after seeing an offer they had on this link [url]
This was on July 21st about 8PM EST. Link above states "PLEASE ALLOW UP TO 2 HOURS FOR YOUR NEW VPS ACCOUNT ACTIVATE ONCE ORDERED."
First reply took 8hrs, second 9hrs, third 5hrs, and to this date I haven't heard back from them since Jul 23, 2007 2:32 PM EST.
Incomplete login details were issued on Jul 23, 2007 2:32 PM EST. However, message stated "CPanel is finalizing its install and will be complete in 2 hours." I immediately asked them to please advise when setup is complete on Jul 23, 2007 2:56 PM EST. After not hearing anything back I decided to cancel and emailed request at Jul 24, 2007 2:54 PM EST.
I have a couple services I'm happy with elsewhere. I more or less just wanted to separate an account and see what other options were out there. I wasn't bothered by the fact setup was slow. The main issue was if they take this long to reply and handle simple issues prior to setup, what happens if I'm setup one day and there is a more serious issue? Since initial cancel request I attempted to contact them on several other occasions by both direct email and their ticket system. I never received a response other then the standard automatic "Thank you for writing to Infinitie's Support Team."
I have disputed transaction with paypal today. At a last attempt I emailed infinitie.net yesterday and told them unless refund was issued this is action I would be forced to take. No response so I proceeded. I will update and let you all know how this turns out.
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Apr 21, 2008
What's the feasibility of getting 1.5 tb out of them.. anyone know?
I'm not looking for that much.. just 200 Gb or so at the moment and 300-400 Gb in a couple of years.. I run a gallery2 site with no traffic, think they could work as a host?
(I would be coming over from dreamhost.. which seems to give you the space)
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May 4, 2008
I want to share my terrible experience with one of most famous hosting - Lunarpages.
I'm on Lunarpages (basic account) more than 3 months and I sent them few email that my server is often down.
Thay didn't want to move my accunt to some less overloaded server and send me each time automatic message
In order for us to investigate the issue, please capture three separate instances when the site is down and provide a Traceroute to the server for each instance. After we have documented three separate instances of the site being down we will be able to look into the situation and possibly offer you a server move...
So, thay asked me to sit next to computer and wait my site to be down and make traceroute.
I sent them monthly report from host-tracker.com :
Total uptime:99.14% Downtime:17 hour(s) 49 min(s)
Monthly uptime:98.34% Downtime:11 hour(s) 32 min(s)
Day 2008-04-30 Uptime:100.00%
Day 2008-04-29 Uptime:93.17% Downtime:1 hour(s) 38 min(s)
Day 2008-04-28 Uptime:98.23% Downtime:25 min(s) 31 sec(s)
Day 2008-04-27 Uptime:99.92% Downtime:1 min(s) 11 sec(s)
Day 2008-04-26 Uptime:98.64% Downtime:19 min(s) 37 sec(s)
Day 2008-04-25 Uptime:97.44% Downtime:36 min(s) 49 sec(s)
Day 2008-04-24 Uptime:98.28% Downtime:24 min(s) 47 sec(s)
Day 2008-04-23 Uptime:97.58% Downtime:34 min(s) 50 sec(s)
Day 2008-04-22 Uptime:96.43% Downtime:51 min(s) 22 sec(s)
Day 2008-04-21 Uptime:92.43% Downtime:1 hour(s) 49 min(s)
Day 2008-04-20 Uptime:99.77% Downtime:3 min(s) 17 sec(s)
Day 2008-04-19 Uptime:98.83% Downtime:16 min(s) 18 sec(s)
Day 2008-04-18 Uptime:98.51% Downtime:20 min(s) 27 sec(s)
Day 2008-04-17 Uptime:99.71% Downtime:4 min(s) 5 sec(s)
Day 2008-04-16 Uptime:98.92% Downtime:15 min(s) 36 sec(s)
Day 2008-04-15 Uptime:98.76% Downtime:17 min(s) 53 sec(s)
Day 2008-04-14 Uptime:99.47% Downtime:7 min(s) 41 sec(s)
Day 2008-04-12 Uptime:98.85% Downtime:16 min(s) 33 sec(s)
Day 2008-04-11 Uptime:99.92% Downtime:1 min(s) 7 sec(s)
Day 2008-04-10 Uptime:99.84% Downtime:2 min(s) 17 sec(s)
Day 2008-04-09 Uptime:100.00%
Day 2008-04-08 Uptime:99.73% Downtime:3 min(s) 56 sec(s)
Day 2008-04-07 Uptime:98.30% Downtime:24 min(s) 26 sec(s)
Day 2008-04-06 Uptime:99.89% Downtime:1 min(s) 32 sec(s)
Day 2008-04-05 Uptime:100.00%
Day 2008-04-04 Uptime:93.52% Downtime:1 hour(s) 33 min(s)
Day 2008-04-03 Uptime:99.16% Downtime:12 min(s) 7 sec(s)
Day 2008-04-02 Uptime:99.10% Downtime:12 min(s) 58 sec(s)
Day 2008-04-01 Uptime:97.40% Downtime:37 min(s) 26 sec(s)
But thay told me that monitoring services are not good...
Anyway I use host-tracker to montor other accounts on hostnine and hostforweb and both of these providers have 100% uptime.
Today I wanted to move some files (3GB of images) from another hosting to one of folders on Lunarpages.
I asked support just to do 2 SSH commands for me, but thay told me to buy SSH access, that is $2 per month.
On the end when I wanted to buy it, thay told me that thay need to move my account to another server that has SSH and that will cost me $75 (per hour of work).
I really understand what is business but this is terrible customer care.
I use other two hostings - Hostine (reseller) and Hostforweb (VPS) and each time I aksed them for this kind of help thay do it without any charge.
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Oct 30, 2008
I checked my email this morning and had a spam email from Lunar Pages (See below). Not only did they spam me, they obviously have a list which they used to spam others. Not only that, but anyone who received their spam email can reply back to the email and their email reply then is sent to everyone on their list.
Amazing.
Lunar Pages, I don't appreciate your spam emails. If you run your hosting business as well as you run your spam operations, then I am sure you will be out of business soon. That gives me some satisfaction.
From: Domain Name Support [mailto:domain@worldswidedomainname.com]
Sent: Monday, October 27, 2008 10:17 PM
To: info@worldswidedomainname.com
Subject: Notice Regarding Your DOMAIN NAME
*****************************************
Important Notice Regarding Your Domain Name(s)
*****************************************
Dear Webmaster, .....
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Apr 14, 2008
Do you guys like lunarpages.com and are there similar or better options?
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Apr 29, 2005
I am trying to launch a website for a youth group. Since this is a non-profit organization I am trying to host the site for a reasonable price but I am not sure which company to go with. I have looked at lunarpages and 1&1. There are so many out there I am not sure which one to chose.Has anyone dealt with these companies and if so how are they?
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Aug 2, 2008
Lunar pages is a scam
DO NOT USE Lunarpages
From Me to Support I noticed that my inodes are set abnormally low to 200,000 we just upgraded to VPS plan per lunars request at we are at 160,000 on second day of operation on new vps server. From Sarwan singh Jassi to siteadmin(ME) When you reach 200,000 inodes you will need to upgrade to dedicated plan However and Email from the sales guy states the following. We do not force upgrades do to inodes, we just increase your inodes as you need them. Server crashes occur all the time about 1-3 times a month. Do not use lunar
They also run the old 90's upgrade scam, they claim your script utilize high resources for php, mysql.
Their claim
CPU%: 3.15
MEM%: 1.70
MySQL: 0.9
Top Process %CPU 50.0 /usr/bin/php
Top Process %CPU 48.0 /usr/bin/php
Top Process %CPU 44.0 /usr/bin/php
After fighting with these people telling them that their server is configured incorrectly because we have load tested each and every script and that these scripts are used on 1000's of sites and the traffic we have does NOT warrent the useage they claim we went a head and upgraded per their recommendation.
So we get a brand new vps plan(see complaint above) and on the VPS server our usages look totally normal with proves they don't know what they are doing.
Directly from Pesky Plesk on the second day of getting our upgrade
CPU%: 0.15
MEM%: 0.19
MySQL: 0.2
Top Process %CPU 17.0 /usr/bin/php
Top Process %CPU 19.0 /usr/bin/php
Top Process %CPU 15.0 /usr/bin/php
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Nov 4, 2007
Has anyone used Lunarpages webhosting? How is their support and up time?
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Jan 5, 2009
This is from my practical experience:
Background:
1. I have chosen Windows hosting from Lunarpages, I have hosted 3 websites in a shared hosting.
2. Among the three, 1 site is alexa 100K website, 2nd is an asp website which is under development, 3rd is a simple HTML site.
The "tortoise" support:
- Lunarpages doesnt provide a Chat support for any urgent issues!! Imagine if your site has gone down and you are losing 100$ because of that and you wanted to contact the support! Major hosting providers give Chat support so that the issues can be resolved immediately. But you must raise a ticket in lunarpages which will be responded within 24 hrs during business days !!!
Scenario 1:
Ok.. Some of you will feel that a support within 24 hrs is quite fine. But you know what happened to me in most of the cases when my site was down? - The customercare responded after 24 hrs asking me to provide the verification details.
Then I gave the details immediately but the customer care responded after 20 hrs asking for more information!!! and my site was still DOWN !!! They really dont seem to understand the criticality!
Scenario 2:
Once they have suspended my site and I received an automated mail that I must contact support to know why they have suspended it. I contacted them, BUT I KNOW THEY WILL ASK FOR VERIFICATION DETAILS and I proactively gave all the information in my ticket itself!!, but Surprisingly, I got the standard mail asking me to provide the verification details!!! I really got pissed off and replied back, which took one more 24 hrs. Then they replied back saying that there are a lot of visitors coming to my website and is affecting their server! But I have not exceeded the disk space, bandwidth,or whatsoever mentioned in the plan during the signup!!
They asked me to take a VPS or Dedicated hosting.
Then I had few arguments and finally agreed to take a VPS hosting and sent a mail to the customer care, but 3 days later they have suspended the site again saying that the account usage is more. I really doubt if the customer care reads the mails properly!!
I have lost a lot of money due to this!!
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Sep 24, 2006
Do you have some experiences with Lunarpages.com ?
I purchased win host and I have some negative experiences with them at this time.
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May 16, 2009
I maintain a single blog in wordpress in the subdomain blog.e-healthgr.com. I continually had problems with their servers. They suspended my account without any logical reason. Their reasoning is that i overconsume resources. CPU usage: 6.49 MEM usage: 0.42 MySQL usage: 1.0 Top Process %CPU 64.0 php Top Process %CPU 56.0
We are talking here about a single blog in Wordpress. The theme was not mine but was one used by many blogs out there.
I find their excuses lame. My blog is neither wikipedia nor techcrunch to have such resources consumption. They are incapable of giving trustworthy support to a single blog in Wordpress.
They are asking me more money to move my blog in a dedicated server! Of course I am not going to give them any money for extra services plan.
Does anybody here now what legal actions i can take? They have occupated my account, i can not control my own data and they are not giving me the services which i paid for.
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Dec 4, 2008
Lunarpages - it's a big truck
I've been helping a friend with a site hosted at Lunarpages for a few years, a very low traffic business site in a shared hosting account, no real complaints.
But 48 hours ago they got an odd email from Lunarpages describing the relocation of their server to a new datacenter, which involved 3-4 hours of downtime to drive the server from LA to San Diego, plus another hour or so of setup.
Now this was confusing because I thought that the internet was not a big truck -- it's a series of tubes, right? In fact, I thought that the whole point of the internet was not having to move your data by truck. But hey, this is an inexpensive shared account, so maybe Lunarpages does move all their data by truck. Kinda short notice on that, but okay, fine. A couple hours downtime.
The website and email go dead at noon. The exact time was not announced in the notice, and mid-day mid-week seems like an odd time to deliberately schedule downtime, especially when it involves a long drive in traffic on the 5 freeway. But it is an inexpensive account, so... we wait.
And wait.
And wait.
Six hours later, we contact Lunarpages support asking what's up with the server. This being my friend's business website, business email, gone for most of the day. Was there an accident on the freeway? Did the truck driver get lost? Did the data end up in a cul-de-sac in Orange County? Were they stopped while making a run for the border?
An hour later, we finally hear back on the ticket -- Lunarpages hasn't heard from their "admins" (presumably due to a bad battery in their CB radio) but they hope to have things migrated "soon."
So we wait.
Eleven hours after the site and email went down, we send a reply on the ticket asking a few more questions. 1) Any update on that migration? 2) Could you explain this whole deal with the truck driving the data from city to city? 3) Do you have any compensation for ridiculous downtime?
An hour later, the Lunarpages reply: Migration done soon. Sorry for the inconvenience. No compensation at all, especially for "scheduled" downtime.
As of now, the server is still down and has been offline for about 14 hours. While I do hope the driver of the truck is okay, I have no such benevolent feelings for Lunarpages. When (if??) the site comes back up, we're transferring to a host that doesn't rely on the the LA freeway system to migrate their data. I hear there's this newfangled "network" thing the kids are in to. We'll probably try that out instead.
Lunarpages sure is cheap. And most of the time, they work okay. But you should probably avoid them if you value advance scheduling of downtime, rapid support, clear communication, or reliable access to your website and email.
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Aug 10, 2008
I bought their hosting 8 months ago and they are simply jerk for hosting a big site on their shared hosting plans. Now I have transfered my domains to one.com which is very good for huge traffic sites.
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