CRNC Sent Me The Money Back
May 1, 2007i hope you from the start the one who is handling the business
View 0 Replies
ADVERTISEMENT
Hostgator - "45 Day Money Back Guarantee"
Jul 27, 2008Before i start i would just like to mention i had this problem about 8-10 months ago but fought this would be useful to share.
I bought the hostgator swamp shared hosting package for a website me and my friend were going to make.
Long story short my friend didnt have to much time in his hands so pulled out so a was left with hosting that i didnt need, so about 30-35 days in i cancelled the account, Hostgator claim that if you cancel your account with them no more than 45 days being with them the will issue a full refund.
I waited the full 3-5 business days they say it takes to issue the refund, I never recieved that refund, i gave them another week still no sign of the money.
After numerous chats with live operaters and opening tickets, i still hadn't got anywhere, live operaters where giving me coupons to make up for the refund ( but thats still not good enough ) and the operaters answering the tickets were saying they had issued the refund.
I just decided to forget about it.
The service was good though in that period of time they, such as changed my main domain name for me for free because i was a new customer.
So what do you think about this ?
Warning: My Dismal Experience With CRNC
Sep 21, 2007I found CRNC through reviews on WHT, and began using them as a colo provider in April 2005. I used them for a small project, hosting only one 1U server that was to be used in the event of an outage of one of our main servers. I had a few issues with them along the way, including several outages, a forced datacenter move with little notice (from NJ to NY), and one occasion when they accidentally re-assigned our IP addresses to another customer. If this had been my primary server, their service would have been completely unacceptable. But this was a failover server, they were local, and I stuck with them.
I canceled my service with CRNC in September 2006. Even after I canceled, they continued to charge my Corporate Amex each month for hosting services.
This was fairly easy to stop, with the help of American Express. However, I've been trying for the last year to get a refund for the overcharges, and to get them to return the server, with absolutely no success. On two occasions, I got a response saying that my server would be returned shortly, but then they'd stop answering my emails, and the server still has not been returned.
I shipped CRNC the box and packing materials for the server in October, which they lost, and then found. I've tried contacting them repeatedly since last year, without much success (except for one day in April, when they agreed to ship the server, but didn't).
Finally today, I received a response. Not only would CRNC not return my money, but they now want me to pay them $250 for "storage" for all of the time they've been keeping my server. Their last email said that I haven't been persistent enough in trying to get my server back, and they have been trying to contact me to obtain a prepaid shipping label (they haven't!). They've conveniently forgotten the fact that I have emailed repeatedly with no response, and that they have plenty of my money from overcharges that could have been used to pay for shipping.
From James today (September 21):
Quote:
We received your packaging months ago however we attempted to contact you via email and telephone in regards to a shipping label. Now seeing as this issue is almost a year old, the last 4-5 months of which we have received no correspondence back from you, we are going to have to charge a storage fee of $25/month. We made numerous attempts to release this server back to you. It obviously has not been a priority for you. We're always available via email and telephone. From December until September is $250.00, of which after $105 is deducted is $145.
It is not our business to store equipment we are not being paid for. The server was your property and you made minimal effort and no follow-thru to get the server back. Please understand our viewpoint on this. We've been in business for 4 years. We're not out to harm anyone, especially former customers that could potentially come back some day.
Thanks
To be perfectly clear: CRNC has had the box and packing materials, the address to send the server to, and the money for shipping since last October. I've contacted them 8 times in the last 9 months (including several times in April, June, and September). I'm not certain how many unanswered emails would be considered sufficient effort, but I've spent more than enough of my time on this issue.
I've been really friendly and really patient up to this point, but I can no longer accept this kind of treatment. I was a very good customer for 18 months. Each monthly bill was paid on time by credit card. I can't recall even once requesting technical support, *never* complained about the outages or forced datacenter move, and didn't complain about the hours of work their mistake with our IP's cost me. The server was almost completely unused, and our bandwidth usage was always less than 0.05% of the 2000GB I purchased each month.
I met James when the server was installed in the Equinix datacenter in Secaucus, and he seemed like a really nice, technically knowledgeable guy.
I've always chalked up the issues I experienced to a lack of business experience and general disorganization. However, now I'm beginning to wonder whether keeping my money and server is deliberate. A line in his email response is pretty telling to me: "The server WAS your property" (emphasis mine). There was a thread on WHT a few months ago with a somewhat similar experience where CRNC wouldn't return the customer's money or equipment.
I'm truly amazed that any business treats their customers this way.
Unfortunately, I do not expect this situation to be resolved without the involvement of the police and courts. It would be wise to think carefully before entrusting your equipment to this company.
(Somewhat related: was CRNC recently purchased? It looks like some of their IP ranges are now owned by Atlantic Metro Communications.)
Supermico Minis Back To Back
Jun 19, 2007Can you put two of these supermicro mini servers back to back in a standard rack? I am looking at the [url]
View 14 Replies View RelatedDoes Your Provider Back Up Your VPS Or Do You Back It Up Yourself
Nov 10, 2009Many of the VPS providers I've looked at don't back up the servers that house the VPSs and as such don't back up the VPSs either - have you considered what would happen should the VPS itself be erased (such as what happened to vaserv/fsckvps not too long ago)?
View 14 Replies View Related[UK] - PoundHost And My Money
Oct 28, 2008before order,I ask poundhost's sale,
he said can provide 64 and 128 IPs,
so,I create a order at 2008-10-11,
10-15 server ready,
I ask them,but in this time,
they said only provide 10 IPs,max 16IP.
I used it for vpn applications,no have enough IPs,can't do it.
so poundhost said can cancel the server.
I never use this server,but poundhost still no refundment,
I send mail to them,no any responses,
......
Reliable, Best For The Money VPS?
Aug 14, 2008I am wanting to spend around $60 - 70 a month on a VPS...
I am looking for a reliable source, and one that is on the cheaper side (but I know those two don't actually mix, so reliable more)
It doesn't have to be managed, but it can, so either way.
Any recommendations?
How much disk space/bandwidth should I be able to get with that amount of money?
I need it with control panel, and fantastico at the least.
Dreamhost :: How To Send Money
Dec 1, 2008I am planning to host my site in Dreamhost but I not have credit card and PayPal account. How to send money to Dreamhost? Also suggest best plan for me.
Currently my blog get average 400 visitors per day and plan to get 5000 per day.
Godaddy Not Returning Money
May 28, 2009I dont have an account with godaddy Godaddy has taken money from my paypal account.I have contacted godaddy asking for it back They are not going to give it back
I need that money... I need advise on what to do next?
Hostecon Disappeared With My Money
Apr 2, 2008i know that one or more of the people who work for hostecon post here
i just want to say i am very upset right now
hostecon was a decent host - but i decided to end my offshore site
i had prepaid for another 4 months before i told them i was cancelling my account and wanted my prepaid money back
they told me they would cancel my account on the 1st of april and give me my money back
it is now april 2nd, hostecon.com seems to have vanished, and i have not received any money from them.
if you work for hostecon or know how i can contact them then help me get this sorted right away. hostecon support has always been great, but i just dont need their services anymore and want my prepaid money back.
GplHost Does Not Refund Me Money
Sep 13, 2007Last week I asked my friend to pay gplhost.com for VPS server EUR25 through paypal. They said they require to authenticate me in order to set up my account. Since paypal account is not mine I was unable to pass this authentication. I said, it's OK just refund me my money. They refused to give me my EUR25 back saying they will report me to authorities for "credit card fraud"!
I understand that my behaviour MAY seem suspicious but isn't it my right to refuse give my personal information to anyone? And isn't it my right to receive refund if I don't want to disclose it?
Shall I advise my friend to initiate dispute with paypal about that? I won't give up until I get my money back.
Lunarpages (web Host) Stole My Money - Anything I Can Do?
Dec 27, 2007A while ago I got an e-mail from Lunarpages saying my account was due for renewal. I contacted them well before the payment was due and asked for the account not to be renewed. I gave all the information I was asked for but then the support staff didnt reply.
Now I have an e-mail saying I have renewed my account and domaim. I quickly opened a support ticket asking for a refund, again giving all the details that I gave the first time. The ticket I opened was closed (why?!) and instead Lunarpages support replied in my original support ticket saying the charge ($100) is non-refundable.
Is there anything I can do, other than tell them if they dont give me my money back I will help in ruining their reputation?
ThePlanet - Billing Stole My Money..
May 17, 2008I have now run into a very very unpleasant situation with ThePlanet.
I have ordered my 3rd server with them this month as a reseller. Before ordering I had a chat with their sales team and went through the purchase very carefully to make sure I had got the facts straight.
On their reseller programme, if you agree to a 6 months contract, you get your first month free. I asked the sales rep and verified that if I signup I will NOT be charged for the first month of service. So, instead of being charged 294 USD, I would be charged 25 USD just for the setup.
So, I went ahead and ordered. I even submitted a billing ticket requesting that this billing was applied and that 6 months contract would be applied.
Now it's exactly a week later and I can see my CC statement which says I have been charged 294 USD. These inconsiderate, and slack people at ThePlanet do NOT understand nor care about the damage this caused me.
And that billing ticket? It is unaswered, unresolved since its open date - 9th of May. 8 days now.
I'm absolutely furious. Do they think they can just take money like that? I am just sickened.
Do I file a chargeback? I spoke yet again to a live chat billing agent who was absolutely unhelpful.
I enjoy their network but now I am thinking about taking my 1000 USD per month business with them else where.
Vpsville.ca GET Money And Dont Answer
Oct 9, 2008i buy vps form vpsville.ca for 3 month,
yesterday, my vps was block
cpanel and ftp and ssh not answer the request
i open in vpsville.ca and they never answered
today my main ip is not working
i vpsville.ca support is very bad they never answered my emails and ticket
and i have question, where is my vps?
Dedicatedbox.net – Money Paid But No Server Provided
Jul 26, 2008I’ve ordered a server from this company more than 4 days ago and paid for it straight away. they promised it to be setup in 24 hours but no reply since.
If I’m not getting a reply to this post in 24 hours I’m filing a chargeback. I’ve tried emailing them directly or through tickets
If Priority One Is Stability And Uptime, Who Would Name The Best Host For Your Money
Jul 7, 2008This may well turn into a free-for-all but...
If you're hosting a large, MySQL website and priority one (more important than price) is database stability and server uptime... who would you recommend as the best host for your money ?
I have free-hosting with Awardspace and their customer service and uptime are great, but their database crashed a couple of times in just a few months. Granted they always fixed it quickly. I've never used their paid packages.
And also I have quite a few sites pay-hosted with a Trini company that's re-selling from myhostcenter.com . They have fair customer service, but their databases have never (in four years) crashed on me... I've never lost data... and the price is very right! What I dis-like is the lack of advanced warning when sites are going to be down for server-maintenance. And there have been a couple times when the server would be down for no apparent reason at all, and with no apology.
Those issues haven't been huge problems before, because the sites are all relatively low-traffic, but it can be a disastrous for a future project I'm working on. Therefore, who would you recommend as both the most stable and most reliable host that money can buy ?
Host That Accept Online Interact Or Email Money
May 21, 2008Anyone know any website hosting companies that accept Online Interact or Email Money?
This of course is by my bank "Royal Bank of Canada"
JoeUSA -- LOW BID, POOR SERVICE HOSTING -- CHEATED OUT OF MONEY W/ NO SVC PROVIDED
Feb 2, 2009I had 2 annual accounts with joeusa.com for my website hosting (2 websites). I was a 3-year customer, somewhat disatisfied with tech support service but without time to change hosting servers. My email quit receiving on one website/account about 2 weeks ago. Joe told me they had changed out a hosting server & that was likely the issue. I continued to have no email with Joe being evasive & nonhelpful. Upon logging into the control panel, I noted I was blocked out. I finally got him to agree to check on it, & he stated that the host spam blockers were not activated, & there was too much spam. I had made no changes, so the spam blockers had to be deactivated when they changed servers with no notification to me.
Joe shut down both of my accounts refusing me a prorated refund. I had paid one on Sept. 6 through PayPal for 1 year & the other on Nov. 6 through PayPal, also for a year. I was told by PayPal that they do not cover services, so FYI on PayPal, buyer beware. Joe gave me 24 hours to take my websites down. He also wiped out all of my email that was on the server that I had not been able to receive for the last 2 weeks & I lost all of it with no access to it.
I have email proof of what transpired & only want a prorated refund, what is fair, because I have not received near the full year service purchased for both accounts. He has refused, and I am considering filing fraud charges. My email documentation shows how a simple tech support issue turned into his cheating me out of my money when he cancelled both services & refused any prorated refund.
I have no idea why he has acted so vindictively, including wiping all non-spam email off the server that I was never able to receive, but, based on some of his comments, I believe that he either did not like our Judeo-Christian website or that he had been reading some of my personal email with political comments in the recent election. He was not even aware of my 2nd account until I made him aware that there were two, but he was aware of the ministry website/account, where the email issues were. The other account had no issues, but he cancelled both. Also, the Judeo-Christian ministry website had been hacked on his server by someone alleging to be Islamic about a year ago.
I am not making this report in vengeance. I am only trying to keep the same thing from happening to other consumers. This is a low-bid hosting company, and, once again the old adage, "You get what you pay for," is proven true.
Infinitie.net - No Service, Beyond Slow, Refuses To Refund Money Paid
Jul 28, 2007I signed up with service from infinitie.net after seeing an offer they had on this link [url]
This was on July 21st about 8PM EST. Link above states "PLEASE ALLOW UP TO 2 HOURS FOR YOUR NEW VPS ACCOUNT ACTIVATE ONCE ORDERED."
First reply took 8hrs, second 9hrs, third 5hrs, and to this date I haven't heard back from them since Jul 23, 2007 2:32 PM EST.
Incomplete login details were issued on Jul 23, 2007 2:32 PM EST. However, message stated "CPanel is finalizing its install and will be complete in 2 hours." I immediately asked them to please advise when setup is complete on Jul 23, 2007 2:56 PM EST. After not hearing anything back I decided to cancel and emailed request at Jul 24, 2007 2:54 PM EST.
I have a couple services I'm happy with elsewhere. I more or less just wanted to separate an account and see what other options were out there. I wasn't bothered by the fact setup was slow. The main issue was if they take this long to reply and handle simple issues prior to setup, what happens if I'm setup one day and there is a more serious issue? Since initial cancel request I attempted to contact them on several other occasions by both direct email and their ticket system. I never received a response other then the standard automatic "Thank you for writing to Infinitie's Support Team."
I have disputed transaction with paypal today. At a last attempt I emailed infinitie.net yesterday and told them unless refund was issued this is action I would be forced to take. No response so I proceeded. I will update and let you all know how this turns out.
3dghosting -->> Terrible Customer Relations And Terrible Money Handling
May 22, 2008On apr 10th, I ordered 1 month of 3dg's $20 vps plan..
I asked about paying through paypal, and they said that they would setup the account, and charge me 'later'
on somewhere around may 5th~7th, I turned off auto-renew through their control panel..
since then, I forgot about the vps, and went ahead with my life, etc.
but today.. I get in my email a $40 PayPal invoice, charging me for apr11~june11 ...
I turned off auto renew before may10, which was the expire date for the plan.. but it now appears it has not been canceled.
I have never used their service after may 10... and I never enabled auto renew, but set it to disabled ...
now, they are charging me $40, which is complete.. BS.
they have renewed my account against my will, and they want me to pay for it.. and they are threatening me to take 'legal action'. should I decide not to pay $40...
don't trust 3dghosting.. they will renew your account w/o your consent, and charge you. if you don't give into their demands, they will contact debt collection agency, and contact credit bureaus..
don't trust 3dghosting.. they are ignorant people. I can pretty much imagine the big "WE CHARGE CUSTOMERS AT OUR WILL, AND WE MAKE THEM PAY NO MATTER WHAT" image as their background display for their computers...
Is Our Host Having Tech Trouble--or Money Trouble
Feb 14, 2007if our host is experiencing technical problems, or if they're in financial collapse.
Since 5 PM Sat., many sites hosted by powerfulhosting.com of Santa Monica have gone dead, mostly on NS01.POWERFULHOSTING.COM and some on NS1.IOCUS.COM They include:
chandarawestla.com
peggypotter.com
countrysidepet.com
robertpaulgalleries.com
cameraleather.com
goeastern.com
roastyourown.com
and many more. Over the weekend, tech help claimed the problems were assocaited with an "upgrade" to a new server. As the site owners started talking to each other, and the outage grew into the work week, Powerful Hosting stopped responding to inquiries, even from longtime clients. Their phone mailboxes are full and silent.
Now, I'm not an administrator or even a very quick FTPer, but these stores have burned to the ground and there are are livelihoods on the line. Can anyone in this community find any evidence suggesting a geniune technical glitch on their servers? A couple of people in our group think maybe they can't pay a server bill, in which case we all need to bail out immediately.
Best Way Of Back Up
Oct 8, 2009I have 3 websites on dedicated server(linux - plesk)
my data are about 2gigs. I want to know what is best way of backing up?
Back Up Xen VPS
Apr 6, 2009I have setup a xen vps. I have installed a package called Ossim. The xen VPS is based on the OS -- Centos 5. There are no web hosting panels etc installed like cpanel or plesk. Iam going to proceed with a few more software installations on it like elastix.
However before proceeding further, i want to backup the entire vps ie the entire data in it.
VPS Back Ups
Apr 24, 2009I've always thought, and it is like that, that the back ups are part of any quality VPS Hosting service. But see this below. It is part of the TOS, listed by quite popular vps hosting provider.
"Your use of - - - servers and services is at your sole risk. - - - is not responsible for files and/or data residing on your VPS. While complimentary backups may be provided by - - -, you agree to take full responsibility for files and data transferred to/from and maintained on your VPS and agree that it is your own responsiblity to take backups of data residing on your VPS."
Back Up - Is This Possible?
Nov 16, 2008if this steps is possible.
Back Up files from WHM / cPanel -> Download to PC -> Store it in NAS storage or an external hard disk.
Would that be possible? Is there any risk involve like my data would be corrupted?
Can Cron (back Ups)
Jul 10, 2009I want to set up a cron job to make daily back-ups of my database, but by turning my site off first.
This is how I envisage it to work:
1: rename '.htacess' (in public_html folder for the site) to .htaccess-open
2: rename '.htaccess-closed' to .htaccess
// this closes the site down so no-one can write/access the db (they are basically shown a 'site down for maintenance' page - I already have the code for this)
3: mysqldump --opt (DB_NAME) -u (DB_USERNAME) -p(DB_PASSWORD) > /path/to/dbbackup-$(date +%m%d%Y).sql
// this backs up the database
4: wait for 3 to finish
5: rename '.htaccess' to .htaccess-closed
6: rename '.htacess-open' to .htaccess
// this opens the site back upIs this easy enough to do? Anyone got any tips/pointers?
Where Do You Store Your Back Ups
Oct 1, 2009I would like some tips on how to create back ups with WHM/cPanel on a Reseller if you could.
Also where to store them?
I was thinking of storing them up on a VPS or Dedi server that just has backups or should I buy a enternal Hard Drive for my computer and store them on that? I have a 500GB Hard Drive.
WHM Back Up Retention
Oct 29, 2008how the backup in WHM works as far as data retention. For example, if I select the "daily backup" option, does
- WHM create a new backup for each day every day moving foward until the drive it uses is filled up, OR
- WHM creates a backup for each day of the week, overwriting the previous week's same day data.
Cpanel Back Up
Mar 14, 2008we have a client transferring to us from hg, they have created a full backup from cpanel and we have tried restoring it from whm all the databases, domains and folder structure is restored fine the error is that all the files are restored to a cgi-bin not the corresponding folders.
how we can fix this or a easier way to transfer a hg account
Directory Back-Up
Jul 30, 2008I would like to make some kind of script (probably .sh?) that automatically takes a directory, makes a copy of it then makes a gzip tar and then shoots it over to an FTP server. I would like this to happen twice a day (ie. every 12 hours).
View 13 Replies View RelatedPages Back Up
Feb 24, 2008I just recently changed the server my website was being hosted on (my website being a small hosting-biz) and my site has been replaced by 1and1's temporary landing page. The thing is I have no idea or experience on what to do to put my pages back up. I don't even think I have them saved anywhere...
View 10 Replies View Related