I have not had much problems with server, but service is questionable.
I have sent multiple emails regarding my account to this date have not received any reply.
I keep getting mails saying my account is overdue but i have made a double payment in february & made payment in march.
No reply as whether i will be credited for extra payment in february or given a refund.
As i seem unable to get a decent reply to my ticket which is currently open with you (#210268) through your ticketing system. I am afraid i need to resort to posting here.
As i have asked in the ticket numerous times, can you please provide a reason as to why our server was offline? This ticket has been open since 29th April and so far we have only been told that you had "a couple of issues with you system".
After 6 days try receive 2 servers ordered with this company (DedicatedBox.net) i have request the refound because of BAD SUPPORT more at moment (2 days) not have replys of company.
Someone knows how to help me in that BIG PROBLEM?
Tickets reffers: 215062 / 616288 / 878226
I do not want to be a nuisance, but I find the service at dedicatedbox.net to be intolerable.
First, I placed an order for a dedicated server (Intel Core2Duo E6400) with the cPanel/WHM addon on April 8, 2008, and I paid for them upfront with PayPal. I have to chase after its support team before dedicatedbox.net finally had the server set up on April 13.
Diligently following the instructions that I gathered from the Support Center of cPanel and from my domain regristrar, I tried to set up a nameserver for my domain, but had no luck. At first, I blamed it on myself for not knowing now to configure cPanel/WHM, so on April 24, I paid an extra $15.00 USD for ‘initial cPanel setup’ addon service.
Subsequently, I had to send two emails to its Sales Department and two support tickets, requesting the DNS problem be fixed as soon as possible. Only on April 18 did Liroy reply, apologizing for the delay and promising to have my order carried out on that day. To my utmost dismay, when I checked back on cPanel/WHM today, nothing had been done.
Under ‘Basic cPanel/WHM Setup’ in cPanel, I noticed this error message:
“Warning: Setting ADDR value to an IP not associated with this server is not advised.
System has 2 free ips.”
And ‘Show IP Address Usage’ revealed that the two extra IPs that I had been provided with remained in idle.
This has led me to believe that all this mess, which I am currently stuck in, is actually a result of dedicatedbox.net giving out to me the wrong set of extra IPs.
It has now been 14 days since I first order my dedicated server, which remains quite useless to me. Yet this hosting company will be billing me again on May 9, 2008. How very unfair!
I have tried to believe that Liroy will eventually have everything sorted out, but unfornately, he has not even replied to emails (liroy@coreisp.nl) or to 'open' support tickets for almost two days. There is a limit to my tolerance.
I was using a server from dedicatedbox until last month. And I didn't want suffer anymore from their terrible service (IP taken away/provided less memory then ordered/down time/rarely answered support tickets/refused to fix problem after phone call), so I terminated my server last month. So my server was indeed shutdown as requested.
But after terminating the server, they still keeps sending bills and charing me. I have my credit card charged back the first bill. But seems that they are going to charge me another time this month. I tried to call them, but the phone call wasn't answered.
how could I stop them from making trouble?
I have a server with DedicatedBox.net. My billing cycle is 26th every month, but they always disconnect my server if I don't make payment before 22th or 23th. I complained to them by email, their helpdesk and WHT PM. They did response to me, but can't have the issue resolved.
In this month, I forgot to pay in advance. They disconnected my server on 23th as always. I sent a ticket #499717 and nobody responses to me. Whether they disappear or just ignore me, it's a warning to me, so I decided to leave them. Luckily I have a backup for all my data.
This is my bad experience with DedicatedBox.net.
I’ve ordered a server from this company more than 4 days ago and paid for it straight away. they promised it to be setup in 24 hours but no reply since.
If I’m not getting a reply to this post in 24 hours I’m filing a chargeback. I’ve tried emailing them directly or through tickets