What's the deal with these guys? I'm getting treated as poorly by these guys as I did by 365 Main. Been trying to get in touch with my rep for my Fremont colo for two weeks. Everybody is on vacation, nobody picking up their phones. Does anybody know who manages XO's colo sales/customer representatives?
I want to pass on a warning before anyone goes with iWEB. I just ordered a $269 a month dedicated server so I could run vmware on it for my own virtual machines that I need.
With this server I got 7 IPs.
The primary IP they assigned me is say for example: 70.xx.15.171 with a GW of 70.xx.15.161. The secondary ips they issue me are 70.xx.18.249-254. So these are on a completly different subnets.
After talking on the phone to several differnt people including tech support who tells me this will work jsut fine useing thoes secondary ips on my VMs and to not put a gateway address. I talk to my account manager he says to open a ticket that he will forward to their system admins.
This is the ticket I opened.
I just got a new server set up CL-T113-140CL. It was assigned the primary ip of 70.xx.15.171 with a GW of 70.xx.15.161. My secondary ips are 70.xx.18.249-254. The server we got from you is a VMWare host. We need to use the secondary IPs for the Guest VMs. How ever the primary and secondary IPS are on different subnets and so the VMs useing the IPs 70.xx.18.249-254 can not talk to the gateway. I need to have a gateway server IP to use for my VMs.
Please either give me a valid GW address for the 70.38.19.x subnet or assign new secondary IPs on teh 70.xx.15.x subnet with a SM that can talk to the 70.xx.15.161 GW assigned.
this is the reply I get back from their system adminstrator
The gateway to be used for your secondary IP addresses is the same as the one for your primary. You should not have anything to change, gateway-wise. Just leave the current one as default gateway and everything should work just fine.
If there is anything please do not hesitate to contact us.
-- ================================================= Jean-Francois Doucet [iWeb] System Administrator / Administrateur Système Support / Client Hub : [url] [url] =================================================
Are they brain dead at iWEB? DO they understand basic TCP-IP networking at all?
Here is my last reply. I tried to make it real simple for them to understand.
This does not address the issues. Do you even know what a virtual machine is? It is a virtual computer running on the host computer. The host computer has a valid ip address of 70.xx.15.171, sm: 255.255.255.224 gw: 70.xx.15.161. The virtual machines (or guest operating systems) if I assign it the IP address of 70.xx.18.249 SM: 255.255.255.248 with no gateway it is physically impossible for it to reach the gateway of the host pc 70.xx.15.161. You have to understand the Virtual Machine operates as a completely separate computer. It requires its own gateway. with no gateway specified it has no way to get out of its local subnet to get to the 70.xx.15.x subnet. What happens if you put two physical computers on one hub. The computer on port 1 of the hub has the IP info 70.xx.15.171 SM: 255.255.255.224 GW 70.xx.15.161. The second computer is on port 2. It has the ip info of: 70.xx.18.249 SM: 255.255.255.248 GW: NONE. How is the pc on port 2 going to communicate with the pc on port 1? This is the exact situation we are in. There has to be a gateway to route the IP traffic from pc2 to pc1 to get onto the internet.
I have just started working with an IT company. I have no prior knowledge of IT solutions. I would greatly appreciate any links where i could learn about Dedicated/Virtual Servers, Web Hosting, Co-Location, Bandwidth and any other Telecommunication information. Im not a total retard and I do understand computer systems such as hardware and how the components work.
Has anyone else here had issues recently with the Zone.NET online sales chat? Over the last 36 hours it's been saying that the chat is online, but I'll sit in the queue for hours at a time without a reply.
I opened up a chat session earlier today and got a response, however they never replied to any of my questions - is there anything up over there?
Is their pre-sales support usually this poor? Before contacting them I checked out their reputation on WHT and they looked like their product and support were top notch.
Being in Australia can sometimes make speaking to live chat a bit difficult, however I've tried at various times through the day/night and at all times it's said the live chat was online.
can anyone offer a definitive answer on whether sales tax is applicable on the purchase of a physical server if that server is being colocated and leased out to customers as a dedicated box, with that customer paying sales tax?
I`d like to say hi to everyone on here and well, bring it to your attention of a dodgy host, Flubberhosts.com if this is how they treat a possible client and then hit then with real expensive vps`s that they say are pipes, then you have there telephone support, states 24/7, well i`ve just spent 12 mins and 40 secs ringing it and nobody wants to pick it up, mind you though it is 11:36pm GMT, so there you go, if you want a "company" that abuses possible clients, has NO telephone support and is way expensive then feel free to contact them, I just thought you ought to know before you thought about purchasing from them, ...
I was on WHT when i saw the banner ad of highvelocity and landed on the specials page and saw Core2Quad server. I opened live chat as it said in the banner ad for free stuff and upgrades.
Dave from hivelocity came on chat and we started negotiating and after a while i was offered Core2Quad, 8GB, 750 GB, 500 GB, 1500 GB with 100 mbps etc. for $184. I said okay and asked him to send me the quote so i can buy it in evening or the next day as I had to get approval for the funds from the boss.
To my surprise I got the approval etc. for 3 months pre-pay but I did'nt get the quote from Dave which was prmoised to me by Dave in 1 hour after live chat session. I in evening went agaion on live chat and no response. After waiting alot on livechat i opened a support ticket and it has not been answered till now.
Today i again went on live chat and after 15-20 mins of waiting Ron came up with the following chat we had:
Please wait for a site operator to respond. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. You are now chatting with 'Ron' Tapan: where is Dave ? Ron: Hello. How may I assist you? Ron: Our sales representatives are unavailable at this hour. However, if you could provide me your requirements, along with your email address, your full name and phone number, I can have one of our sales representatives get in touch with you as soon as possible. Tapan: i already had detailed talk with dave yesterday and he was going to send me a quote in 1 hour Tapan: there's no quote Tapan: no email Tapan: i even opened a support ticket Tapan: there has been no reply to it Tapan: is this the top notch service dave was refering to ? Ron: dave is away at the moment Ron: May I know your full name please Ron: also let me know if this email is good for you firstname.lastname@example.org Ron: I will have dave to get back to you on this Tapan: Tapan Bhanot Tapan: email@example.com Tapan: i am trying to contact him since yesterday Ron: Thank you tapan Ron: and we are sorry for the delay Ron: do you know his email ? Tapan: no Ron: firstname.lastname@example.org Ron: you can send him an email Tapan: ok Tapan: are you sales also ? Ron: I will also have him to get back to you on this Ron: nah Tapan: ok Ron: I am from tech support Tapan: ok Tapan: ok thanks bye Ron: Bye
By the looks of this you can imagine the High Level of Support Dave was telling me about. I opened the livechat for a sales staff and a tech support guy is answering the live chat. This is really good!
I've had server with LT, Sago etc. and nowhere I have seen such crap at pre-sale level. How would they expect customer to return to them when they are behaving like this at the first step ?
I have had a bad experience with a servepath sales rep, I wonder if the entire company acted in such ways as its really really bad and stupid way to do business.
2 days ago I wanted to subscribe a dedicated server. I looked around and found servepath and decided to go with them initially. Went through their online chat and the sales rep gave me a quotation after several questions from me. Took the sales rep more than 1 1/2 hour to give me the quotation. The sales rep said it took 3 days to get the server ready for me..which seemed long but I asked him to send me the quotation anyway. While I waited, I did more research on the company and looked for other potential companies.
It seems that there were lots of complaints about servepath's customer service, So I looked elsewhere and that's where I found SingleHop instead. I had some issues with the billing but the co-founder - Dan Ushman emailed me and assumed me that they don't charge until the order is processed (since it was not processed yet, they cancelled it and I made another order). It took them no more than 3 hours to get the server up and running! This was impressive compared to servepath's 3 days to get the server up and running.
All went well until the servepath sales rep emailed me asking why I haven't reply him on the quotation. I just told him that I signed with another company. He then replied:
I put those quotes together on the spot for you as you gave me your word you were going to sign that night. Do you consider that respectful business etitquete?
So I replied like this:
I understand your frustration, but I waited for almost 2 hours before I got the quote, I was in a hurry so I decided to sign up with another company and after doing more research. I believe its natural in business you may not necessarily get the business all the time, as a sales person you should know that.
He further replied:
When someone gives me their word – I believe them.
So I replied:
There was not at any point I promised to sign up with you. I did mention I chose the package and decided what I wanted but did NOT promise I wanted to sign up with you.
Apart from the reason that you sent in the quotation > 1 hour, you also mentioned the server could be ready within 3 days only. As I wanted the server fast, I decided to go with another hosting company who could (and DID IT) in less than 24 hours. I hope you understand this. I'm thankful for your time.
And he stopped replying my mail after that. From what you can see, this sales rep really has a bad attitude. I'm no sales person but if you give a quotation to someone, it does NOT mean you will get that sale. And even if the person DID promise you, that's not the right way to react. He should ask me instead why I didn't choose servepath and how to improve their package, etc so that they can serve pple better..and not shoot the customer..
So guys, don't ever deal with servepath, you will regret it. Take my word, go with SingleHop, they did an excellent job.
I was looking into getting a cabinet to host a few servers and saw that their is an ad on the colomax.com main page saying $499 for a locking cabinet with 2x20amp circuits. This seems like a great deal and I gave their sales staff a call. The sales guy who picked up seemed confident he could get me this quote but had to double check. This seemed odd since its being advertised on the main page. I went through the process of asking him for more info and he got back to me for a quote for $100 more. Has anyone had a similar experience with colomax? I've heard so many good things about colomax and nrsoftware, I'm suprised they are doing false advertising.
Has anyone else noticed the support responses from knownhost are taking longer and have less detail and not actually solving the problem on the first email? The service has been great so far but I find they are no longer going the extra mile in their responses?
I recently contacted 'theprimehost' with some pre-sales questions about their service.
However I received no replies, so posted on their forums in hope to get a reply from Darrell. However I found that the thread was removed. The questions I asked were as below:
1. Can I host MODx/Textpattern on Primehost space? 2. Do I get access to mod_rewrite / SSH with your account? (As an individual and as reseller) 3. How much do you charge for a dedicated IP? 4. Do you oversell or allow overselling with reseller accounts? How is the bandwidth calculated? 5. How can I monitor the uptime of your servers? 6. Is domain alias enabled? 7. Does mail enable me to set vacation auto-replies? 8. How frequently do you backup data? 9. Do you accept payments for 2 years at a time? 10. I didn't find information about your datacenter on the site. Can you please tell me more about it? 11. Can I avail of the 20% discount in addition to the 2 for 1 offer? Till when are these two offers valid?
I wonder why nobody at 'theprimehost' bothered to reply to my queries and deleted the thread so promptly. Anybody knows whats up with the guys? I have seen great reviews about them on the forum so this was unexpected.
I know Darrell is active on this forum - maybe he can clarify...
I've been with PVPS for coming up 2 years now, Ive had a few issues but they have mostly been sorted quickly...
I'm fairly happy with the support, they are normally answered quickly, however I have had a few things going on - one now for over a year, and I just get fobbed off.... but other than that, the main bulk of the service is A1. You always seem to get the same guys, which is nice, kinda means they are all real people and reliable... etc etc...
However I'm not sure if there are better companies out there, I pay $126.95 p/q + $12 p/a for an extra IP address.
I'm on Plesk 8.6 Centos 4.02, PHP 5.1.6-3.el4s1.7 and MySQL 5.0.46-1.el4.centos - GenuineIntel, Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
Currently getting alerts saying im within 500mb of my 10GB space.
only have 29 domains, but its increasing by a couple a month gradually...
I'm just waiting for them to get intouch about an upgrade cost etc... but I'm not sure about bandwidth etc...
I just moved 3 servers to colo with Peer1 in Miami. I just had 3 great years of colo with Fluidhosting so my standards are high. I wanted to buy directly from a Tier2, however, and Miami is close enough that I can access the datacenter if I need to which will be a plus.
My sales rep, Delynn, was great. Many of you are hosts and know that buying directly from Tier1's and Tier2's can be a pain in the butt because of the typical big company sales approach. You know when they refuse to give you a price and instead insist on knowing what your "budget" is... Delynn didn't do that, Peer1 has some great deals for smaller setups like 1/8th cabinets w/ 5mbps. They also gave me a month to month contract for a modest increase over the full year contract amount.
As for setup: The servers were installed within 2 hours of arriving on a Saturday. The tech gave me a call and confirmed everything was ok and that my 3 servers + unmanaged switch were doing ok on the 5 amp circuit since my servers are pretty low power usage. Their NOC is very smart and fast and available 24/7 afaik.
Important things to note: Luckily the day before my servers arrived I had an "oh @#%@" moment when I realized that I'd probably need to send them my own switch/power strip/ethernet cables. Sure enough this was the case and I overnighted a box to arrive at the same time as my servers. IMO this is a rather small caveat. It's not a big deal to send them a 50-100 dollar 100mbps unmanaged switch that's only using 0.2 amps.
So it's been "so far so good" I've been a fan of the Peer1 network since years ago when Fluidhosting used to carry them. As one would expect the Peer1 Miami pings to Europe/Asia aren't as good as the Internap routes from the northeast but I'm expecting the nearly flawless Peer1 network connectivity that I remember. I will give a network update in a few months.
I've been pretty happy with my servers with theplanet/ev1servers for the past, err, 5 years. But the OSes were out of date and it seemed like I could stand to get some significantly improved hardware for what I'm paying now (or, comparable hardware for a lot less).
I put in a RFQ from ThePlanet to see what I could do as far as upgrading my current server, hoping for something a little better than buying a new server while the old one is up and moving everything over, and also hopefully avoiding re-paying a one-time fee I had for a secondary hard drive.
Now I have no problem whatsoever with the result -- that my only option is to buy a new server, they won't migrate my HDs, and they won't upgrade my current server, and they won't give me any kind of credit for the second hard drive or let me transfer it to a new server. I get where they're coming form, even though it might make sense to figure out something a little better for a customer of 5 years that's dropped about $25k over that time period.
The problem is their sales staff. I'm surprised that theplanet (at least theplanet I remember from when I signed up) would have sales people so apathetic and basically useless.
Getting information I requested in my initial ticket took back-and-forth with a sales rep over the span of over 24 hours (and I still haven't really gotten an answer on one part, about my secondary hard drive). Actually looking at the ticket now, the initial response was over 24 hours after I opened a ticket (and it was opened during working hours).
Heck, the first two responses didn't even include a price for the hardware he wanted me to buy, just if I wanted to proceed and buy it.
Figuring it beats waiting I did one of their instant chats and before answering my questions I was told to be sure to give the guy credit for the servers I order. In fact, him telling me his contact information and to choose him were the only complete sentences I got, and roughly 80% of the communication I received.
I haven't needed support on my server recently, so I can't speak to if this is the quality of their support department now. I don't think I'll be around to find out though.
On the 25th I ordered 10 extra IP's for my server from a BurstNET reseller. A few days ago they went on holiday, leaving me with the order number and some other information. I was told to contact burst and give them all this information so they could forward the information on to me, so I contacted support the day after I ordered and they told me to contact sales and wait until monday.
So it's monday and I send a support ticket to burstnet, now I realised it was a different time there, so I waited 7 hours and nothing, so I replied to my support ticket again, in case somehow they'd missed it, nothing.
It's now been nearly 30 hours since I submitted my second support ticket and nothing, I understand that orders may take sometime to process, but I was told it would "Most likely" be monday when my order is processed, so I didn't expect them to have processed the order, but it's now Tuesday afternoon and nothing.
What's most worrying to me, is no support ticket reply, If they would simply say to me, "Your order will be processed tonight" or whatever, that'd be fine, it's just the lack of communication from them.
Is this something I should get to terms with, IE is it normal burst.net behaviour to wait days before replying? The last 2 support tickets I put in with the technical department regarding my server were answered within minutes, this however has now been over 30 hours.
I was chatting with Drew online, he was very professional and helpful. We discussed my needs, the price and their network. Then I decided to give it a try. My server was delivered within half an hour. It was very fast in my estimation. A+ on the sales and delivery.
I will post my review later on down the road about the performance. But even now I get incredible speeds from my server.