Theprimehost Does Not Respond To My Pre-sales Questions

Dec 18, 2007

I recently contacted 'theprimehost' with some pre-sales questions about their service.

However I received no replies, so posted on their forums in hope to get a reply from Darrell. However I found that the thread was removed. The questions I asked were as below:

1. Can I host MODx/Textpattern on Primehost space?
2. Do I get access to mod_rewrite / SSH with your account? (As an individual and as reseller)
3. How much do you charge for a dedicated IP?
4. Do you oversell or allow overselling with reseller accounts? How is the bandwidth calculated?
5. How can I monitor the uptime of your servers?
6. Is domain alias enabled?
7. Does mail enable me to set vacation auto-replies?
8. How frequently do you backup data?
9. Do you accept payments for 2 years at a time?
10. I didn't find information about your datacenter on the site. Can you please tell me more about it?
11. Can I avail of the 20% discount in addition to the 2 for 1 offer? Till when are these two offers valid?

I wonder why nobody at 'theprimehost' bothered to reply to my queries and deleted the thread so promptly. Anybody knows whats up with the guys? I have seen great reviews about them on the forum so this was unexpected.

I know Darrell is active on this forum - maybe he can clarify...

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Http Doesnt Respond

Jun 17, 2008

my sys admin is currently in vacation and ovh staff cant help me much so i really appreciate if someone could help me tackle down this issue. I cant create ftp account at all heres what ovh said

Good morning,

Thank you to trust us, there is not my point of view or that of my colleague problem of the kernel compilation on your server or a file corrupted, and your Apache web server is functional, Status of the launch; after this command, via ssh:
/ etc / init.d / httpd start
Starting httpd: [OK]

We see that the port is open 80:
netstat-tanpu | grep 80
tcp 0 0 * LISTEN 3071/lshttpd
tcp 0 0 * LISTEN 14349/httpd

From the outside, at this precise moment, we are able to establish a connection on port 80:

Telnet 80
Trying 91.121.148.X ...
Connected to
Escape character is'^]'.
<! DOCTYPE HTML PUBLIC "- / / IETF / / DTD HTML 2.0 / / EN">
<html> <head>
<title> 501 Method Not Implemented </ title>
</ head> <body>
<h1> Method Not Implemented </ h1>
<p> get to / not supported. <br />
</ p>
<address> Apache/2.2.8 (EL) Server at Port 80 </ address>
</ body> </ html>
Connection closed by foreign host.

If I stop the Apache server:

/ etc / init.d / httpd stop
Stopping httpd: [OK]

More than 80 active port or connection possible from the outside:

In this case the connection of the exterior evidemment is not possible:

Telnet 80
Trying 91.121.148.X ...
telnet: Unable to connect to remote host: Connection refused

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Oct 25, 2008

I was on a 100mbps shared port with a dedicated server from FDC and I use it only for downloads. The downloads took a little long to start but once they did, were as fast as they could be.

Thinking this was definitely a shared bandwidth problem, I ordered a dedicated port of 25mbps from FDC to fix it but it seems to have gotten worse.

The website uses around 10/15mbps but it takes forever for the server to respond. Even logging into cPanel takes around 40/50 seconds for the dialog box to appear but everything is fast once I log into my cPanel.

I also hired a sys admin to look into the server and He says everything is fine. I don't know what to do. I could increase my port bandwidth higher but it'll be disappointing if I do and it's just a waste of bandwidth (and money!)

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Jan 14, 2007

Ive always thought that I knew the DNS principles, but now something really strange is going on.

I have one domain (, which runs the nameservers: = server1 = server2 = server3 = server4

And a lot of normal domains: and These domains have, and configured as nameserver. also had these configured.

The situation above worked well. Server3 and 4 were not used at all.

The problems started when I migrated to use server3 and server4. I transfered the zonefiles of to these servers, and edited the WHOIS info to reflect these changes. This worked: was working from server3 and server4.

10 mins later the first downtime-message came in. could not resolve. A quick check using dig showed why: []

Somehow the root servers think that the and domain also have changed nameservers. But those are not changed, the wois info still points to ns1 and ns2.

So in some strange way the root servers now return ns3 and ns4 for all domains that use & in their WHOIS. I alway thought that the root servers got their info from the whois info of the domain. (Or better said: the registar). Why do the root servers return ns3 & ns4, while ns1 and ns2 are configured?

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I am aiming to offer VPS based on OpenVZ. Have some questions, please help to answer

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- can I do the backup / restore of full VPS within OpenVZ? Can customers do it themselves?

- how hard to change the VPS configuration? For example, upgrading from 256MB RAM to 512MB RAM, or adding more CPU, space...?

- how about the IP control in OpenVZ? Let's say each VPS will have 2 IPs, so to prevent customers adding more IPs, I will need to setup VLAN, is that correct? How hard is it in OpenVZ?

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Dec 26, 2008

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Also if anyone knows of a XEM server that is located near Atlanta, that provides the same as TekTonic I would appreciate the info. and if anyone has one of those lifetime promo codes, that would be apprecialoved.

ok I plan to get 2 VPS from tektonic ( this is my top choice so far ) I want to have one 100% dedicated on the intranet for MYSQL, the other for apache and all the other stuff you know.

I also Need cpanel to move things around, so I need that one ( however someone told me I can buy a cpanel license separately )

ok I am going for the 294MB one for the Mysql and the 1178MB one for the apache and all that.

they say that they warantee the CPU 2.6GHZ on the 294MB one and 7.x GHZ on the 1178MB one, is this for real they really guarantee this CPU, or that's what you can burst.

the costumer service guy told me that CPU is guaranteed, and you can't burst, however they work on virtuosso and all virtuosso VPS I have worked do allow bursts, I would like to know from experience how fast are those servers processing, I mean for real.

because if I get 300MHZ of CPU and I can burst to 2.6GHZ, that would suck because I already have CPU intensive apps on my other VPS, and I plan to move.

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One of our accounts has been suspended by Dotable.

It is under quota for diskspace and bandwidth and has been paid for in advance.

Dotable will not respond to the ticket asking why the account has been suspended and what we have to do to get it back up.

I have posted on the Dotable forum (in the 'Dotable Support Forum) about this but nobody has replied (I can't link to it because I don't have more than 5 posts).

Has anyone got any suggestions about what I can do to find out why the account has been suspended and how to get it back up if Dotable doesn't reply?

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Aug 12, 2009

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My question is this, is there any protocol for recovering a website or more importantly the domain, if the hosting company has left town? The original site definitely resembles a flyby night reseller setup and not one that had a lot of thought put into it, wreaks of IM (why do IM people think they make good hosting service providers?).

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Feb 2, 2015

I'm using plesk with CentOS 6.6

After setting up some e-mail accounts over the plesk gui I tried to connect via a mail software (like thunderbird).

This failed with every combination of settings I tried. So I checked if the POP3/IMAP services are running correctly using telnet.

I connected using the following command:

telnet <host-ip> 110

The response was:

Trying <host-IP>...
Connected to <host-IP>.
Escape character is '^]'.
-ERR Cannot connect to POP server <host-IP> (<host-IP>:110), NB connect error 1460
Connection closed by foreign host.

Did I miss to enable a setting?

The Plesk gui schows me, that the corresponding services are running...

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I need another server upgrade, hosting package upgrade.

I'm looking into cloud hosting because of the scalability.

What's the best

#1 Reliable
#2 Great Support
#3 Affordable

cloud hosting company.

Rackspace seems to be great on #1 and #2 i guess but #3 they are a bit more expensive. I know someone is going to say "you get what you pay for", but thats why i put Affordable at #3.

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May 18, 2007

I have a small network at my colo provider.

Colo Provider
My HP 2650
| |
server1 serverN

I want to setup static routes on my servers so that my colo provider won't bill me for traffic among my servers.

I use FreeBSD 6 on my servers. I read the FreeBSD handbook on this and it looks like i should do this:

route add -net 0.0.0/24

where 0.0.0/24 is the C class I have from my provider and is the IP address of my server (one of them/any of them).

However, this route appears to already exist as i get this error when running that route command:

route: writing to routing socket: File exists
add net 0.0.0: gateway route already in table

Do I need to use a non-routeable ip block (eg 192.168.x.x) for this? Can I use "real"/routeable ips? Does FreeBSD take care of this for me automatically?

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Nov 13, 2006

Hi I've never worked with a dedicated host, and I was considering going with hostgator, because they provide managed hosting and cPanel, which I'm fond of.

This is not for my own sites, but for someone I work for as a programmer/webmaster. He has asked that I make the decision on this, even though I've basically advised against it, due to my lack of experience with dedicated hosting.

I've also looked at lunarpages, doesn't seem to be much different than hostgator. Here are links to their pages...

Does anyone have experience from either of these? I don't think the sites hosted on the server are going to be particularly high bandwidth sites (I don't really think they even need a dedicated host) ... do you think we'll be okay with a single 2.8 Ghz processor?

Also, does anyone have any advice as far as the number of sites hosted on the server? He wants to move ALL of them to the same server. Any thoughts on whether or not this is a good idea?

I know I've asked a lot here but I'm really getting into new territory. If you can provide any input on ANY of the above items, I'd greatly appreciate it.

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Nov 13, 2008

I had a few specific questions about ADULT hosting. I've been refining an idea I had for an adult website after getting some good feedback from this site, but I had a few specific questions I still need addressed. If you think this forum is the wrong place to be asking about this, do you happen to know of any other forums that specialize in discussing adult web hosting?

My general plan is to set up a video-based adult site that charges people money (a monthly fee) to see the premium content. I have a general idea about my start-up investments, but not necessary how much each would cost, and I'm trying to put together a budget. If anyone could help me fill in some of these blanks I would really appreciate it!!

I'll need a lawyer to set up site disclaimers, contracts, etc. - I assume this will be a few hundred dollars - does this sound correct?

I need to build the site- this is where I'm not sure about costs. The general specifications are like any other adult website - users pay to register - so I would go with one of the established companies that deals with secure online credit card transactions - any ideas which ones are good? How much do they normally take?

Users then can watch the videos, rate and give feedback. Since I don't really know any programming besides HTML, I'm assuming I need to hire someone to build the site and make sure it is secure. I'm also assuming this will be the most expensive part of the investment. Can someone give me some estimates about this? Are there general templates online that I can use that will save money? Is a trusted place to hire programmers? Is this something I could do myself without spending years learning a new programming language? How DO I make the site secure, and how can I keep people from stealing my premium content and posting it on other sites? I'm obviously trying to make this as cheap as possible without sacrificing all the quality - but unfortunately I have thousands to invest and not tens of thousands (i don't know if this will be a problem or not).
Also - hosting. I was told that a popular adult video site will cost a fortune in bandwidth. If I'm charging a monthly membership fee I'm hoping that can offset the costs. Can someone recommend good, scalable adult video hosting - and give me a general idea about what kind of server I need, how much bandwidth etc. I figure since this is membership driven I can start small and then increase bandwidth depending on how many members join, so I'm always making a profit. Does that sound realistic?

Finally, can adult pay sites still make money today? Not just a couple bucks here and there, but enough so I can eventually quit my day job?

The wonderful feedback I got here before helped me to reshape my ideas, and now I'd like to begin the next steps. Thank you all very much again for ANY help you can give me - I sincerely appreciate all the generous, knowledgeable people that make this forum a pleasure to visit!

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Oct 8, 2007

I'm rather new to hosting so I still don't get everything, but maybe you can help me. I am hosting a web page on a computer that is hooked into the same network as my personal computer. They are both hooked into an openBSD router, which has the connection to the internet. My recently purchased domain name is set to forward all requests directly to the computer with the website on it (named 'b2.') When you visit the domain from an outside computer it does this just fine, but when you try to access it from one of the computers on my network it does not work. From my computer you can not access the website from the domain, but you can still access it just straight through the local network (i.e. typing 'b2' directly into the address bar ) From the computer which is actually the host to the website, it is accessible neither way, though the local network option was working before. Does anyone know what the problem is and how I can fix it? Keep in mind that I really only understand the basics of web hosting, and terminology and stuff.

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Apr 25, 2008

I was reading this
but that was quite some time back.

If any user has current experience of using Zeus w.r.t

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Aug 4, 2008

What are some of the general questions your customers have with HyperVM?

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Feb 25, 2008

I will be moving my vBulletin forums to a new dedicated server soon. I have been looking around for a suitable server specs, and I would like to ask you the following questions:

1- If I have the option to maximize one of the following only: the Processor, The Memory, or The Hard Disk. Which one should I go for?

2- Are there any certain settings that I can change in my server environment to get maximum performance for my forums?

3- Do you recommend a certain provider for dedicated servers? Which? And Why?

The goal is to maximize the performance of my 500 Online users vBulletin forums.

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Jun 26, 2008

I'm in a quandary over which host to choose. I've narrowed my choices between the above three. While this can be a subjective decision, I am looking for insight, any opinions and also advice on what to watch out for in deciding the best host for my needs.

Speaking of my needs, its fairly simple I have one site that runs my blog (on movabletype), another site that holds images and such, and a couple of others that I use for hobby/development purposes. All are generally low bandwidth.

I used dreamhost past and got burned by their latency and downtime. So while my needs are meager compared to many others I don't want to sacrifice performance/uptime in the name of saving a dollar.

They all offer money back guarantees so that gives me a chance to play with them but I'd like some advice on what to look out for, advice or other member's experience with them

Littleoak hosting, a small newish hosting company with nearly a rabid following over on the's forums. This is a support forums for rapidweaver which I also use. I cannot install movabletype on this host - tried for 2 days with the help of their support. Finally gave up. If I go with them, I need to convert to wordpress. I do not want to do that just so I can use a new host. They have two packages that could work for me one at 25 dollars a year and another at 80 dollars. Bandwidth and storage are the differences.

Medialayer customer support seems very good, I can run movabletype. Pricing seems a tad high especially given my needs but they offer lots of flexibility and up to 6 domains for one package at 20/mth or 3 domains for 10/mth

ICDSoft top notch support, has a great webmail client (I hate squirrelmail) Little inflexible but nothing that would be a show stopper. I was able to install movabletype, I have yet to fully try it out though. A single domain per account at 6/mth If I have multiple domains it could get pricey.

I'm not sure if it matters but I ping all three sites and medialayer came out on top with 6ms, icdsoft with 13ms and littleoaks with 30ms.

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Nov 20, 2007

I have a VPS with 1152mb of RAM.

I don't resell, I am using the VPS for personal use to run a small vBulletin board (30-60 members on at a time), a Mambo site that is used to aggregate news (12,000 or so news items), and then a couple small personal static sites, and about 25 email addresses.

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WHM 11.11.0 cPanel 11.15.0-R17853
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cPanel Package Updates = Automatic
Security Package Updates = Automatic

Question 1:
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Question 2:
Should I be running automatic updats on cPanel/WHM or keep it manual and check here and other forums for important updates?

Question 3:
I recently had a problem where Horde stopped working.'s support staff helped me, and suggested two things to attempt to fix it, and this "/scripts/fullhordereset" fixed it. So, since I am new to VPS's and more specifically, working with Linux, how to I learn/research things like this in the future. Should I be checking out forums/communities for each individual app (like Horde), or is there a better option?

Question 4:
Unfortunately, I don't know what I don't know. Such as what tree to run, when to do cPanel updates, when to do Apache updates, how to make sure all my configs are right. Any suggestions on how to both make sure my WHM is configured the best way for my purposes, and more importantly, what is the best way of moving from WHM

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