What's the deal with these guys? I'm getting treated as poorly by these guys as I did by 365 Main. Been trying to get in touch with my rep for my Fremont colo for two weeks. Everybody is on vacation, nobody picking up their phones. Does anybody know who manages XO's colo sales/customer representatives?
I have just started working with an IT company. I have no prior knowledge of IT solutions. I would greatly appreciate any links where i could learn about Dedicated/Virtual Servers, Web Hosting, Co-Location, Bandwidth and any other Telecommunication information. Im not a total retard and I do understand computer systems such as hardware and how the components work.
Has anyone else here had issues recently with the Zone.NET online sales chat? Over the last 36 hours it's been saying that the chat is online, but I'll sit in the queue for hours at a time without a reply.
I opened up a chat session earlier today and got a response, however they never replied to any of my questions - is there anything up over there?
Is their pre-sales support usually this poor? Before contacting them I checked out their reputation on WHT and they looked like their product and support were top notch.
Being in Australia can sometimes make speaking to live chat a bit difficult, however I've tried at various times through the day/night and at all times it's said the live chat was online.
can anyone offer a definitive answer on whether sales tax is applicable on the purchase of a physical server if that server is being colocated and leased out to customers as a dedicated box, with that customer paying sales tax?
I`d like to say hi to everyone on here and well, bring it to your attention of a dodgy host, Flubberhosts.com if this is how they treat a possible client and then hit then with real expensive vps`s that they say are pipes, then you have there telephone support, states 24/7, well i`ve just spent 12 mins and 40 secs ringing it and nobody wants to pick it up, mind you though it is 11:36pm GMT, so there you go, if you want a "company" that abuses possible clients, has NO telephone support and is way expensive then feel free to contact them, I just thought you ought to know before you thought about purchasing from them, ...
I was on WHT when i saw the banner ad of highvelocity and landed on the specials page and saw Core2Quad server. I opened live chat as it said in the banner ad for free stuff and upgrades.
Dave from hivelocity came on chat and we started negotiating and after a while i was offered Core2Quad, 8GB, 750 GB, 500 GB, 1500 GB with 100 mbps etc. for $184. I said okay and asked him to send me the quote so i can buy it in evening or the next day as I had to get approval for the funds from the boss.
To my surprise I got the approval etc. for 3 months pre-pay but I did'nt get the quote from Dave which was prmoised to me by Dave in 1 hour after live chat session. I in evening went agaion on live chat and no response. After waiting alot on livechat i opened a support ticket and it has not been answered till now.
Today i again went on live chat and after 15-20 mins of waiting Ron came up with the following chat we had:
Please wait for a site operator to respond. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. You are now chatting with 'Ron' Tapan: where is Dave ? Ron: Hello. How may I assist you? Ron: Our sales representatives are unavailable at this hour. However, if you could provide me your requirements, along with your email address, your full name and phone number, I can have one of our sales representatives get in touch with you as soon as possible. Tapan: i already had detailed talk with dave yesterday and he was going to send me a quote in 1 hour Tapan: there's no quote Tapan: no email Tapan: i even opened a support ticket Tapan: there has been no reply to it Tapan: is this the top notch service dave was refering to ? Ron: dave is away at the moment Ron: May I know your full name please Ron: also let me know if this email is good for you email@example.com Ron: I will have dave to get back to you on this Tapan: Tapan Bhanot Tapan: firstname.lastname@example.org Tapan: i am trying to contact him since yesterday Ron: Thank you tapan Ron: and we are sorry for the delay Ron: do you know his email ? Tapan: no Ron: email@example.com Ron: you can send him an email Tapan: ok Tapan: are you sales also ? Ron: I will also have him to get back to you on this Ron: nah Tapan: ok Ron: I am from tech support Tapan: ok Tapan: ok thanks bye Ron: Bye
By the looks of this you can imagine the High Level of Support Dave was telling me about. I opened the livechat for a sales staff and a tech support guy is answering the live chat. This is really good!
I've had server with LT, Sago etc. and nowhere I have seen such crap at pre-sale level. How would they expect customer to return to them when they are behaving like this at the first step ?
I have had a bad experience with a servepath sales rep, I wonder if the entire company acted in such ways as its really really bad and stupid way to do business.
2 days ago I wanted to subscribe a dedicated server. I looked around and found servepath and decided to go with them initially. Went through their online chat and the sales rep gave me a quotation after several questions from me. Took the sales rep more than 1 1/2 hour to give me the quotation. The sales rep said it took 3 days to get the server ready for me..which seemed long but I asked him to send me the quotation anyway. While I waited, I did more research on the company and looked for other potential companies.
It seems that there were lots of complaints about servepath's customer service, So I looked elsewhere and that's where I found SingleHop instead. I had some issues with the billing but the co-founder - Dan Ushman emailed me and assumed me that they don't charge until the order is processed (since it was not processed yet, they cancelled it and I made another order). It took them no more than 3 hours to get the server up and running! This was impressive compared to servepath's 3 days to get the server up and running.
All went well until the servepath sales rep emailed me asking why I haven't reply him on the quotation. I just told him that I signed with another company. He then replied:
I put those quotes together on the spot for you as you gave me your word you were going to sign that night. Do you consider that respectful business etitquete?
So I replied like this:
I understand your frustration, but I waited for almost 2 hours before I got the quote, I was in a hurry so I decided to sign up with another company and after doing more research. I believe its natural in business you may not necessarily get the business all the time, as a sales person you should know that.
He further replied:
When someone gives me their word – I believe them.
So I replied:
There was not at any point I promised to sign up with you. I did mention I chose the package and decided what I wanted but did NOT promise I wanted to sign up with you.
Apart from the reason that you sent in the quotation > 1 hour, you also mentioned the server could be ready within 3 days only. As I wanted the server fast, I decided to go with another hosting company who could (and DID IT) in less than 24 hours. I hope you understand this. I'm thankful for your time.
And he stopped replying my mail after that. From what you can see, this sales rep really has a bad attitude. I'm no sales person but if you give a quotation to someone, it does NOT mean you will get that sale. And even if the person DID promise you, that's not the right way to react. He should ask me instead why I didn't choose servepath and how to improve their package, etc so that they can serve pple better..and not shoot the customer..
So guys, don't ever deal with servepath, you will regret it. Take my word, go with SingleHop, they did an excellent job.
I was looking into getting a cabinet to host a few servers and saw that their is an ad on the colomax.com main page saying $499 for a locking cabinet with 2x20amp circuits. This seems like a great deal and I gave their sales staff a call. The sales guy who picked up seemed confident he could get me this quote but had to double check. This seemed odd since its being advertised on the main page. I went through the process of asking him for more info and he got back to me for a quote for $100 more. Has anyone had a similar experience with colomax? I've heard so many good things about colomax and nrsoftware, I'm suprised they are doing false advertising.
Has anyone else noticed the support responses from knownhost are taking longer and have less detail and not actually solving the problem on the first email? The service has been great so far but I find they are no longer going the extra mile in their responses?
I recently contacted 'theprimehost' with some pre-sales questions about their service.
However I received no replies, so posted on their forums in hope to get a reply from Darrell. However I found that the thread was removed. The questions I asked were as below:
1. Can I host MODx/Textpattern on Primehost space? 2. Do I get access to mod_rewrite / SSH with your account? (As an individual and as reseller) 3. How much do you charge for a dedicated IP? 4. Do you oversell or allow overselling with reseller accounts? How is the bandwidth calculated? 5. How can I monitor the uptime of your servers? 6. Is domain alias enabled? 7. Does mail enable me to set vacation auto-replies? 8. How frequently do you backup data? 9. Do you accept payments for 2 years at a time? 10. I didn't find information about your datacenter on the site. Can you please tell me more about it? 11. Can I avail of the 20% discount in addition to the 2 for 1 offer? Till when are these two offers valid?
I wonder why nobody at 'theprimehost' bothered to reply to my queries and deleted the thread so promptly. Anybody knows whats up with the guys? I have seen great reviews about them on the forum so this was unexpected.
I know Darrell is active on this forum - maybe he can clarify...
I've been with PVPS for coming up 2 years now, Ive had a few issues but they have mostly been sorted quickly...
I'm fairly happy with the support, they are normally answered quickly, however I have had a few things going on - one now for over a year, and I just get fobbed off.... but other than that, the main bulk of the service is A1. You always seem to get the same guys, which is nice, kinda means they are all real people and reliable... etc etc...
However I'm not sure if there are better companies out there, I pay $126.95 p/q + $12 p/a for an extra IP address.
I'm on Plesk 8.6 Centos 4.02, PHP 5.1.6-3.el4s1.7 and MySQL 5.0.46-1.el4.centos - GenuineIntel, Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
Currently getting alerts saying im within 500mb of my 10GB space.
only have 29 domains, but its increasing by a couple a month gradually...
I'm just waiting for them to get intouch about an upgrade cost etc... but I'm not sure about bandwidth etc...
I just moved 3 servers to colo with Peer1 in Miami. I just had 3 great years of colo with Fluidhosting so my standards are high. I wanted to buy directly from a Tier2, however, and Miami is close enough that I can access the datacenter if I need to which will be a plus.
My sales rep, Delynn, was great. Many of you are hosts and know that buying directly from Tier1's and Tier2's can be a pain in the butt because of the typical big company sales approach. You know when they refuse to give you a price and instead insist on knowing what your "budget" is... Delynn didn't do that, Peer1 has some great deals for smaller setups like 1/8th cabinets w/ 5mbps. They also gave me a month to month contract for a modest increase over the full year contract amount.
As for setup: The servers were installed within 2 hours of arriving on a Saturday. The tech gave me a call and confirmed everything was ok and that my 3 servers + unmanaged switch were doing ok on the 5 amp circuit since my servers are pretty low power usage. Their NOC is very smart and fast and available 24/7 afaik.
Important things to note: Luckily the day before my servers arrived I had an "oh @#%@" moment when I realized that I'd probably need to send them my own switch/power strip/ethernet cables. Sure enough this was the case and I overnighted a box to arrive at the same time as my servers. IMO this is a rather small caveat. It's not a big deal to send them a 50-100 dollar 100mbps unmanaged switch that's only using 0.2 amps.
So it's been "so far so good" I've been a fan of the Peer1 network since years ago when Fluidhosting used to carry them. As one would expect the Peer1 Miami pings to Europe/Asia aren't as good as the Internap routes from the northeast but I'm expecting the nearly flawless Peer1 network connectivity that I remember. I will give a network update in a few months.
I've been pretty happy with my servers with theplanet/ev1servers for the past, err, 5 years. But the OSes were out of date and it seemed like I could stand to get some significantly improved hardware for what I'm paying now (or, comparable hardware for a lot less).
I put in a RFQ from ThePlanet to see what I could do as far as upgrading my current server, hoping for something a little better than buying a new server while the old one is up and moving everything over, and also hopefully avoiding re-paying a one-time fee I had for a secondary hard drive.
Now I have no problem whatsoever with the result -- that my only option is to buy a new server, they won't migrate my HDs, and they won't upgrade my current server, and they won't give me any kind of credit for the second hard drive or let me transfer it to a new server. I get where they're coming form, even though it might make sense to figure out something a little better for a customer of 5 years that's dropped about $25k over that time period.
The problem is their sales staff. I'm surprised that theplanet (at least theplanet I remember from when I signed up) would have sales people so apathetic and basically useless.
Getting information I requested in my initial ticket took back-and-forth with a sales rep over the span of over 24 hours (and I still haven't really gotten an answer on one part, about my secondary hard drive). Actually looking at the ticket now, the initial response was over 24 hours after I opened a ticket (and it was opened during working hours).
Heck, the first two responses didn't even include a price for the hardware he wanted me to buy, just if I wanted to proceed and buy it.
Figuring it beats waiting I did one of their instant chats and before answering my questions I was told to be sure to give the guy credit for the servers I order. In fact, him telling me his contact information and to choose him were the only complete sentences I got, and roughly 80% of the communication I received.
I haven't needed support on my server recently, so I can't speak to if this is the quality of their support department now. I don't think I'll be around to find out though.
Recently I had a "falling out" with DreamHost. I had their downtime and everything everyone else experiences, and I was ok with that. I could look past the small problems and love DreamHost for the good things it offered. The good cheap things(Shared Hosting).
I was running a small video blog(externally hosted videos) with WordPress as my street pimp. Everything was going great. It started out slow, as most sites do, but I was really happy to be seeing 1.5-5K unique hits daily. This went on for a good 2 months lovely. I was very satisfied. Well one day I became "Mr Big" and hit 12K in about 10 hours. DreamHost quickly turned my account off, as I was affecting the other sites on the server that I shared. Understandable. Well they eventually referred me to their VPS (dreamhostps.com)and I quickly signed up, thinking I had just solved all my problems.
Haha, what a lying **** she turned out to be. Promising me love and compassion, but only bringing deceit and pain. Spending an extra $25/mo(250 MB/250 MHz guaranteed) I thought I was golden. Now I cant get 50 uniques an hour without getting a Internal Server Error. WHY DREAMHOST?! WHY MUST YOU HATE ME??
Im currently looking to get away from DH. I cant stand these problems. I need something that can withstand 15K unique hits on a mildly modified WP site serving external videos. What are my options?
I guess I should also include my budget... which isnt much at all. Im not going above $50/mo, but would love to get something around $35-45.
I spent an afternoon completely away from computers, and when I got back, I received this email from the Dreamhost Security Bot: -----
We have noticed your myacct user causing a large amount of load on the webserver. We also noticed that domains under this user are running outdated web software that may be hackable. Often times when domains get hacked the hackers will launch malicious processes that use a great deal of CPU time and thus increase the load on the machine caused by your user. This does not necessarily mean that your sites are hacked, but they could be. To ensure that your user is not compromised and contributing to server load unnecessarily (and, also not engaging in illegal activity typically associated with these types of hacks) we ask that you review the following and act accordingly.
Comment: so far, so good
Most commonly hacking exploits of this nature occur through known vulnerabilities in outdated copies of web software (blogs, galleries, carts, wikis, forums, CMS scripts, etc.) running under your domains. To secure your sites you should:
1) Update all pre-packaged web software to the most recent versions available from the vendor. The following site can help you determine if you're running a vulnerable version: [url]
- WordPress installations need to be updated to the current release of 2.8.5.
- Joomla installations need to be updated to the respective current secure release: 1.0.15 or 1.5.14.
- Any old/outdated/archive installations that you do not intend to maintain need to be deleted from the server.
The (OUTDATED!) domains above have been disabled by renaming the domain directory to end in "_DISABLED_FOR_POSSIBLE_EXPLOIT__CONTACT_DREAMHOST". Please do not reinstate them until you are ready to immediately upgrade them, or until you have already upgraded them. -----
So, nine of my sites were disabled, for a period of four hours, with NO ADVANCE WARNING from Dreamhost.
I send them a response, pointing out that:
1. I run a tripwire program, integrit, on a daily basis. It showed no evidence that any of these sites had been hacked.
2. My access logs showed no increase in activity on this date.
They wrote, "We have noticed your myacct user causing a large amount of load on the webserver." Well, I certainly would like some details on this, but I haven't received any.
Here's part of the response I got: -----
In the case of some of the domains that were disabled your softwares were years out-of-date. ------
no. Wordpress 2.8.4 was released August 12, 2009. Joomla 1.5.12 was released July 1, 2009. The only software that was "years" out of date was on two sites that had been disabled by me six months ago.
It's clear that these people are making things up as they go along. All they really had to do was send me a note saying, "Hey, Bob, could you update these Wordpress and Joomla sites sometime in the next few days?"
it says domain is already in system. it seems the previous guy was hosting it on dreamhost. basically they said I can't host this domain, and that i have to pay extra to have it added. anyway to circumvent this?