HP (server) Sales Contact

Jun 11, 2008

We have been dealing exclusively with Dell, but are looking into HP as well now. How aggresive can they be in their pricing? At what price volume will they start to be very aggresive?

Does anybody has a good HP sales contact that they can share? Looking for 50-100 of their lower end server (DL120).

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Contact At Poundhost - Server Down

Apr 5, 2008

Is anybody able to get me in touch with Poundhost ? We can't seem to log on to the customer portal - and nobody are answering the phones there. Our server has been down for almost an hour now - I need somebody done immediately.

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==============================================
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/interfaces/standard/SiteProperties.asp, line 139
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I emailed 3 companies 3 days ago. One replied within 6 hours with a quote, and the other two still have yet to respond, guess which company I am most likely to go with?

So do you get put off by a lack of a sales team / delays? To me its like they don't want my service.

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Has anyone else here had issues recently with the Zone.NET online sales chat? Over the last 36 hours it's been saying that the chat is online, but I'll sit in the queue for hours at a time without a reply.

I opened up a chat session earlier today and got a response, however they never replied to any of my questions - is there anything up over there?

Is their pre-sales support usually this poor? Before contacting them I checked out their reputation on WHT and they looked like their product and support were top notch.


Being in Australia can sometimes make speaking to live chat a bit difficult, however I've tried at various times through the day/night and at all times it's said the live chat was online.

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Jun 12, 2007

can anyone offer a definitive answer on whether sales tax is applicable on the purchase of a physical server if that server is being colocated and leased out to customers as a dedicated box, with that customer paying sales tax?

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Dreamhost Sales Dwindling? Or Maybe Not?

Oct 24, 2008

I don't exactly recall the date, but a while ago, could be 1 week or more, I visited their site and read about their new anniversary offer, and there they had stated as follows: ...

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Oct 23, 2008

I`d like to say hi to everyone on here and well, bring it to your attention of a dodgy host, Flubberhosts.com if this is how they treat a possible client and then hit then with real expensive vps`s that they say are pipes, then you have there telephone support, states 24/7, well i`ve just spent 12 mins and 40 secs ringing it and nobody wants to pick it up, mind you though it is 11:36pm GMT, so there you go, if you want a "company" that abuses possible clients, has NO telephone support and is way expensive then feel free to contact them, I just thought you ought to know before you thought about purchasing from them, ...

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May 17, 2009

I was on WHT when i saw the banner ad of highvelocity and landed on the specials page and saw Core2Quad server. I opened live chat as it said in the banner ad for free stuff and upgrades.

Dave from hivelocity came on chat and we started negotiating and after a while i was offered Core2Quad, 8GB, 750 GB, 500 GB, 1500 GB with 100 mbps etc. for $184. I said okay and asked him to send me the quote so i can buy it in evening or the next day as I had to get approval for the funds from the boss.

To my surprise I got the approval etc. for 3 months pre-pay but I did'nt get the quote from Dave which was prmoised to me by Dave in 1 hour after live chat session. I in evening went agaion on live chat and no response. After waiting alot on livechat i opened a support ticket and it has not been answered till now.

Today i again went on live chat and after 15-20 mins of waiting Ron came up with the following chat we had:

Quote:

Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Ron'
Tapan: where is Dave ?
Ron: Hello. How may I assist you?
Ron: Our sales representatives are unavailable at this hour. However, if you could provide me your requirements, along with your email address, your full name and phone number, I can have one of our sales representatives get in touch with you as soon as possible.
Tapan: i already had detailed talk with dave yesterday and he was going to send me a quote in 1 hour
Tapan: there's no quote
Tapan: no email
Tapan: i even opened a support ticket
Tapan: there has been no reply to it
Tapan: is this the top notch service dave was refering to ?
Ron: dave is away at the moment
Ron: May I know your full name please
Ron: also let me know if this email is good for you tapan@avissoftware.com
Ron: I will have dave to get back to you on this
Tapan: Tapan Bhanot
Tapan: tapan@avissoftware.com
Tapan: i am trying to contact him since yesterday
Ron: Thank you tapan
Ron: and we are sorry for the delay
Ron: do you know his email ?
Tapan: no
Ron: dave@hivelocity.net
Ron: you can send him an email
Tapan: ok
Tapan: are you sales also ?
Ron: I will also have him to get back to you on this
Ron: nah
Tapan: ok
Ron: I am from tech support
Tapan: ok
Tapan: ok thanks bye
Ron: Bye

By the looks of this you can imagine the High Level of Support Dave was telling me about. I opened the livechat for a sales staff and a tech support guy is answering the live chat. This is really good!

I've had server with LT, Sago etc. and nowhere I have seen such crap at pre-sale level. How would they expect customer to return to them when they are behaving like this at the first step ?

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GigeNet Sales & Servers

Oct 23, 2008

GigeNet's servers is pretty cheap when you order high specs, and they support it, with great SLA and many other features.

I've tried contacting their sales team but no reply after more than 24 hours.. I wonder how would their support be like too..

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Bad Attitude From Servepath Sales Rep

Aug 8, 2008

I have had a bad experience with a servepath sales rep, I wonder if the entire company acted in such ways as its really really bad and stupid way to do business.

2 days ago I wanted to subscribe a dedicated server. I looked around and found servepath and decided to go with them initially. Went through their online chat and the sales rep gave me a quotation after several questions from me. Took the sales rep more than 1 1/2 hour to give me the quotation. The sales rep said it took 3 days to get the server ready for me..which seemed long but I asked him to send me the quotation anyway. While I waited, I did more research on the company and looked for other potential companies.

It seems that there were lots of complaints about servepath's customer service, So I looked elsewhere and that's where I found SingleHop instead. I had some issues with the billing but the co-founder - Dan Ushman emailed me and assumed me that they don't charge until the order is processed (since it was not processed yet, they cancelled it and I made another order). It took them no more than 3 hours to get the server up and running! This was impressive compared to servepath's 3 days to get the server up and running.

All went well until the servepath sales rep emailed me asking why I haven't reply him on the quotation. I just told him that I signed with another company. He then replied:

I put those quotes together on the spot for you as you gave me your word you were going to sign that night. Do you consider that respectful business etitquete?

So I replied like this:

I understand your frustration, but I waited for almost 2 hours before I got the quote, I was in a hurry so I decided to sign up with another company and after doing more research. I believe its natural in business you may not necessarily get the business all the time, as a sales person you should know that.

He further replied:

When someone gives me their word I believe them.

So I replied:

There was not at any point I promised to sign up with you. I did mention I chose the package and decided what I wanted but did NOT promise I wanted to sign up with you.

Apart from the reason that you sent in the quotation > 1 hour, you also mentioned the server could be ready within 3 days only. As I wanted the server fast, I decided to go with another hosting company who could (and DID IT) in less than 24 hours. I hope you understand this. I'm thankful for your time.

And he stopped replying my mail after that. From what you can see, this sales rep really has a bad attitude. I'm no sales person but if you give a quotation to someone, it does NOT mean you will get that sale. And even if the person DID promise you, that's not the right way to react. He should ask me instead why I didn't choose servepath and how to improve their package, etc so that they can serve pple better..and not shoot the customer..

So guys, don't ever deal with servepath, you will regret it. Take my word, go with SingleHop, they did an excellent job.

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Feb 2, 2007

I was looking into getting a cabinet to host a few servers and saw that their is an ad on the colomax.com main page saying $499 for a locking cabinet with 2x20amp circuits. This seems like a great deal and I gave their sales staff a call. The sales guy who picked up seemed confident he could get me this quote but had to double check. This seemed odd since its being advertised on the main page. I went through the process of asking him for more info and he got back to me for a quote for $100 more. Has anyone had a similar experience with colomax? I've heard so many good things about colomax and nrsoftware, I'm suprised they are doing false advertising.

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Feb 15, 2009

What is a good response time for pre-sales questions?

I have contact ed 4 hosts and here is their timing:

Godaddy: 17 hours

Geekstorage: 16 hours, second mail: no response for another 16 hours

Hawkhost: No response for 4 hours

Downtownhost: No response for 2 hours

My previous experience has been aspnix and I used to get their response within an hour but this time I need a linux host.

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Apr 17, 2009

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Sep 2, 2008

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Nov 23, 2008

I am the affiliate partner of iPower.

I have only less than 5 sales per month before July.

I asked iPower how could I be the power player of them.

They told me, I must have to sale more than 10 new clients per month.

So...I promo iPower very hard from August, and I have more than 10 sales in August, September, and October.

And they email to me in 29/October, they ask me how the great sales I can do?? And till now, they do not pay me the commission again.

Or does iPower has some problem?

Maybe my english is not good enough, but I promote iPower very hard.

So...they doubt these sales from my site?

I worry about that they would not pay me the commission, how should I do?

Does iPower pay the commission to everyone for the sales in August??

Anyone have recieved the commission from iPower for the sales in August??

I am a honest affiliate partner, I want my money.

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Mar 27, 2008

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Theprimehost Does Not Respond To My Pre-sales Questions

Dec 18, 2007

I recently contacted 'theprimehost' with some pre-sales questions about their service.

However I received no replies, so posted on their forums in hope to get a reply from Darrell. However I found that the thread was removed. The questions I asked were as below:

1. Can I host MODx/Textpattern on Primehost space?
2. Do I get access to mod_rewrite / SSH with your account? (As an individual and as reseller)
3. How much do you charge for a dedicated IP?
4. Do you oversell or allow overselling with reseller accounts? How is the bandwidth calculated?
5. How can I monitor the uptime of your servers?
6. Is domain alias enabled?
7. Does mail enable me to set vacation auto-replies?
8. How frequently do you backup data?
9. Do you accept payments for 2 years at a time?
10. I didn't find information about your datacenter on the site. Can you please tell me more about it?
11. Can I avail of the 20% discount in addition to the 2 for 1 offer? Till when are these two offers valid?

I wonder why nobody at 'theprimehost' bothered to reply to my queries and deleted the thread so promptly. Anybody knows whats up with the guys? I have seen great reviews about them on the forum so this was unexpected.

I know Darrell is active on this forum - maybe he can clarify...

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Need To Contact EuroVPS

May 8, 2008

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Nov 5, 2009

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9 if-3-0.core1.HK2-HongKong.teleglobe.net (116.0.93.17) 198.109 ms 198.059 ms 198.124 ms
10 * ix-4-7.core1.HK2-HongKong.teleglobe.net (216.6.95.6) 3878.938 ms 3850.810 ms

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Sep 9, 2008

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I'm fairly happy with the support, they are normally answered quickly, however I have had a few things going on - one now for over a year, and I just get fobbed off.... but other than that, the main bulk of the service is A1. You always seem to get the same guys, which is nice, kinda means they are all real people and reliable... etc etc...

However I'm not sure if there are better companies out there, I pay $126.95 p/q + $12 p/a for an extra IP address.

I'm on Plesk 8.6 Centos 4.02, PHP 5.1.6-3.el4s1.7 and MySQL 5.0.46-1.el4.centos -
GenuineIntel, Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz

Currently getting alerts saying im within 500mb of my 10GB space.

only have 29 domains, but its increasing by a couple a month gradually...

I'm just waiting for them to get intouch about an upgrade cost etc... but I'm not sure about bandwidth etc...

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Apr 13, 2008

I just moved 3 servers to colo with Peer1 in Miami. I just had 3 great years of colo with Fluidhosting so my standards are high. I wanted to buy directly from a Tier2, however, and Miami is close enough that I can access the datacenter if I need to which will be a plus.

My sales rep, Delynn, was great. Many of you are hosts and know that buying directly from Tier1's and Tier2's can be a pain in the butt because of the typical big company sales approach. You know when they refuse to give you a price and instead insist on knowing what your "budget" is... Delynn didn't do that, Peer1 has some great deals for smaller setups like 1/8th cabinets w/ 5mbps. They also gave me a month to month contract for a modest increase over the full year contract amount.

As for setup: The servers were installed within 2 hours of arriving on a Saturday. The tech gave me a call and confirmed everything was ok and that my 3 servers + unmanaged switch were doing ok on the 5 amp circuit since my servers are pretty low power usage. Their NOC is very smart and fast and available 24/7 afaik.

Important things to note: Luckily the day before my servers arrived I had an "oh @#%@" moment when I realized that I'd probably need to send them my own switch/power strip/ethernet cables. Sure enough this was the case and I overnighted a box to arrive at the same time as my servers. IMO this is a rather small caveat. It's not a big deal to send them a 50-100 dollar 100mbps unmanaged switch that's only using 0.2 amps.

So it's been "so far so good" I've been a fan of the Peer1 network since years ago when Fluidhosting used to carry them. As one would expect the Peer1 Miami pings to Europe/Asia aren't as good as the Internap routes from the northeast but I'm expecting the nearly flawless Peer1 network connectivity that I remember. I will give a network update in a few months.

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