I just moved 3 servers to colo with Peer1 in Miami. I just had 3 great years of colo with Fluidhosting so my standards are high. I wanted to buy directly from a Tier2, however, and Miami is close enough that I can access the datacenter if I need to which will be a plus.
My sales rep, Delynn, was great. Many of you are hosts and know that buying directly from Tier1's and Tier2's can be a pain in the butt because of the typical big company sales approach. You know when they refuse to give you a price and instead insist on knowing what your "budget" is... Delynn didn't do that, Peer1 has some great deals for smaller setups like 1/8th cabinets w/ 5mbps. They also gave me a month to month contract for a modest increase over the full year contract amount.
As for setup: The servers were installed within 2 hours of arriving on a Saturday. The tech gave me a call and confirmed everything was ok and that my 3 servers + unmanaged switch were doing ok on the 5 amp circuit since my servers are pretty low power usage. Their NOC is very smart and fast and available 24/7 afaik.
Important things to note: Luckily the day before my servers arrived I had an "oh @#%@" moment when I realized that I'd probably need to send them my own switch/power strip/ethernet cables. Sure enough this was the case and I overnighted a box to arrive at the same time as my servers. IMO this is a rather small caveat. It's not a big deal to send them a 50-100 dollar 100mbps unmanaged switch that's only using 0.2 amps.
So it's been "so far so good" I've been a fan of the Peer1 network since years ago when Fluidhosting used to carry them. As one would expect the Peer1 Miami pings to Europe/Asia aren't as good as the Internap routes from the northeast but I'm expecting the nearly flawless Peer1 network connectivity that I remember. I will give a network update in a few months.
Anyone had any experiences good or bad with Peer1 in Miami? The first concern that comes to mind is hurricanes but it's hard to find a datacenter that's not in the path of some sort of natural disaster potential.
We are a small Dutch company that has a few dedicated servers in the Rotterdam datacenter. At the moment we have a VPS in the US we use as secondary DNS and backup of main site.
Because we actually own quite some servers we were thinking about the posibility to co-locate one of our own servers in the US.
We only use HP Proliant servers with iLO so we could allways manage a server remotely. What we need is.
1. Datacenter in Orlando or Miami 2. Possibility for "hands on support" like to change a HDD or to upgrade memory (for only 1 server). 3. 1U of space and around 500GB of monthly datatransfer (we currently use only 200GB). 4. Internal cPanel license! 5. A good connection to Europe and preferably alos South America (Aruba, Curacao, Venezuela).
How is Peer1? Their site looks nice, but I don't know much more than that. I took some pings and the pings are bigger than some other providers like HE/Internap in the same region ( San Jose, California ).
Please provide your feedback on their stability/pricing and any comparisons you can make with it and HE/Internap.
colocation in Los Angeles [1/2 cab to full cab] and have been strongly leaning toward Peer1. I've done a ton of research on Peer1 through this site, and the general consensus seems to be that they're very solid.
I came across a handful of posts from 2005 and 2006 about problems in NYC, and there are two or three people on WHT who seem to have long-standing issues with Peer1, but I haven't found a single thread labeled "Peer1 outage" or "Peer1 downtime", which -- considering the size of the company -- makes them seem very stable.
What I'd like to hear is some specific reports from people who colo with Peer1 (especially those in Los Angeles) about how much annual downtime and packetloss is typical with Peer1. How many power outages, and for how long? How many router issues, and for how long? That kind of thing...
The longer you've been with Peer1, the better, but issues covering the last 2-3 years would probably be most relevant (things can change a lot from 4+ years ago). I'd just like to go into this feeling confident that I'm making the right choice. [It's a big step because I'm thousands of miles from L.A. and need things to work -- I don't want to have to move once I'm there.]
Finally, while I am obviously leaning toward Peer1, I'm also open to suggestions for other colo providers in Los Angeles. However, they have to be stable companies with a proven track record and fast 24/7 support -- If I call at 4 in the morning, I need an engineer on the phone standing by my server in a matter of minutes. I also need the security of a company that is big enough (and charges enough) that it won't be going out of business two years from now.
All I want to do is buy the parts and ship them to some company that lives on the Peer1 network and build a single unit. I know this can be done, but does anybody know of a company that offers 1U colo on Peer1's network? (in NY)
After hitting my head with few of the dedi providers, i came across Lime Stone Networks. I went to their site, selected the server I wanted with addons etc. I initiated live chat for sales query and instantly all was finalized.
I paid the amount and after 4-5 hours the server was ready and details were in my email. This is the most speedy server setup i had seen. Their RockWare control panel is very flexible and easy to use. Most of the things which have/are not provided by other dedi providers are in their control panel for easy access.
Basic stuff like remote reboots, dns management etc. is free and already included with your server. Their support is also very good, I opened a few tickets with them all were answered within 1-2 mins. Its been more than 10 days with them now and my all data is moved to the new server and everything is running fine and stable.
The only thing is that their sales rep was unable to given a discount of 0.99 cents! My order totalled to $200.99 and I asked sales rep to reduce the 0.99 to make it rounded but he did'nt. I know they won't built a palace and neither will I but what the heck if he could ?! Just would have pleased me.
Anyways overall the experience is great and support is good. There were also some abuses on the server by some of my clients and they were able to find them asap and informed me and gave ample time to resolve the issues.
I suggest that if you're also looking for a dedi then be sure to visit their site. I will post more review on this after few months.
Got a great deal on a simple server for a side project. Paying $59.99 a month for the server which makes it very affordable for medium-size projects. General:
* Setup Fee: Free * Celeron 1.7 GHz CPU * 512 MB RAM (upgradeable to 2GB) * 60 GB IDE Hard Drive * 500 GB Monthly Transfer * 5 IP addresses* * Premium Set-Up Options
The sign-up was quick and easy and I was sent an authorization email. I authorized and was able to immediately log into my account.
I processed the order a bit late at night so the next morning I received a call on my cell from my personal tech rep saying the server was already up and running (they said it would take three day, more like 8 hours)
He offered any assistance to help me get up and running and gave me a direct line to his phone in case of anything. Then he emailed his contact info and an introduction to my e-mail as I requested.
So far I am very pleased with the setup and the individualized attention, although I may not require it, it is very comforting to know it is there.
First impressions mean a lot to me and Aplus.net's first impression is stellar to say the least.
Hope this helps, I will be posting a review a bit down the line on how it progresses.
Who are the people/companies with a good reputation with the WHT community who provide Internap or Peer1 colo? And it seems it's mostly in LA or NY, I know both Peer1 and Internap have a presence in other places, is there anyone reselling out of anywhere else?
Pure Internap or Pure Peer1 hosts only please. The only one I know of right now is H4Y.us
I have recently left dreamhost in search of a more reliable and speedy host. The only thing I will be missing from dreamhost is their customer support which is very good. In fact I didn't think it could be topped by anyone...but I was proven wrong (at least so far).
So what host did I choose? Downtown host obviously (based on title : P). This is not a FULL host review, just initial setup and support which normally would be a huge ordeal for me without help.
Anyway, I bought my hosting a few days ago and requested a site transfer in their support ticket system. I was greeted within 10 minutes by the support team walking me through the steps I needed to take in order to get it going. Once I gave them the proper information, the transfer was done in under an hour for four-five sites. I then tried setting up the sites by connecting them to the new databases that they transferred my data into. Didn't work like I thought it would so I continued to mess around with it until I basically screwed up my initial database...oops. Another ticket to support and within 10 min I get a reply that they will transfer the sites and repopulate the database again for me. Very nicely I might add. No sarcastic emails because the dumb noob messed up his database or anything : ]
The new transfer was complete and I set up everything without a hitch (since I figured out what I did wrong).
All this was done through a series of around 20-30 support emails. Every one was answered often within minutes. None over 10 minutes. All were pleasant answers and none were snotty in the least. Thank you Jorge, Sabastian and Diego for helping me with the problems. Their support indeed beat the crap out of dreamhost's. I've rarely gotten a response that quickly.
My package is nothing to scoff at either. 5GB of space and 100GB of bandwidth for around 65+ a year. That's right a year. The sites have run perfectly so far and the speeds have been VERY fast compared to dreamhost's.
I'd say I am incredibly happy with my initial setup with downtownhost. I will post a follow up review in a few months addressing my experiences with reliability and such. I expect it to be another good review, as I haven't been able to find a negative one for downtownhost on WHT.
What's the deal with these guys? I'm getting treated as poorly by these guys as I did by 365 Main. Been trying to get in touch with my rep for my Fremont colo for two weeks. Everybody is on vacation, nobody picking up their phones. Does anybody know who manages XO's colo sales/customer representatives?
I have just started working with an IT company. I have no prior knowledge of IT solutions. I would greatly appreciate any links where i could learn about Dedicated/Virtual Servers, Web Hosting, Co-Location, Bandwidth and any other Telecommunication information. Im not a total retard and I do understand computer systems such as hardware and how the components work.
Has anyone else here had issues recently with the Zone.NET online sales chat? Over the last 36 hours it's been saying that the chat is online, but I'll sit in the queue for hours at a time without a reply.
I opened up a chat session earlier today and got a response, however they never replied to any of my questions - is there anything up over there?
Is their pre-sales support usually this poor? Before contacting them I checked out their reputation on WHT and they looked like their product and support were top notch.
Being in Australia can sometimes make speaking to live chat a bit difficult, however I've tried at various times through the day/night and at all times it's said the live chat was online.
can anyone offer a definitive answer on whether sales tax is applicable on the purchase of a physical server if that server is being colocated and leased out to customers as a dedicated box, with that customer paying sales tax?
I`d like to say hi to everyone on here and well, bring it to your attention of a dodgy host, Flubberhosts.com if this is how they treat a possible client and then hit then with real expensive vps`s that they say are pipes, then you have there telephone support, states 24/7, well i`ve just spent 12 mins and 40 secs ringing it and nobody wants to pick it up, mind you though it is 11:36pm GMT, so there you go, if you want a "company" that abuses possible clients, has NO telephone support and is way expensive then feel free to contact them, I just thought you ought to know before you thought about purchasing from them, ...
I was on WHT when i saw the banner ad of highvelocity and landed on the specials page and saw Core2Quad server. I opened live chat as it said in the banner ad for free stuff and upgrades.
Dave from hivelocity came on chat and we started negotiating and after a while i was offered Core2Quad, 8GB, 750 GB, 500 GB, 1500 GB with 100 mbps etc. for $184. I said okay and asked him to send me the quote so i can buy it in evening or the next day as I had to get approval for the funds from the boss.
To my surprise I got the approval etc. for 3 months pre-pay but I did'nt get the quote from Dave which was prmoised to me by Dave in 1 hour after live chat session. I in evening went agaion on live chat and no response. After waiting alot on livechat i opened a support ticket and it has not been answered till now.
Today i again went on live chat and after 15-20 mins of waiting Ron came up with the following chat we had:
Please wait for a site operator to respond. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. You are now chatting with 'Ron' Tapan: where is Dave ? Ron: Hello. How may I assist you? Ron: Our sales representatives are unavailable at this hour. However, if you could provide me your requirements, along with your email address, your full name and phone number, I can have one of our sales representatives get in touch with you as soon as possible. Tapan: i already had detailed talk with dave yesterday and he was going to send me a quote in 1 hour Tapan: there's no quote Tapan: no email Tapan: i even opened a support ticket Tapan: there has been no reply to it Tapan: is this the top notch service dave was refering to ? Ron: dave is away at the moment Ron: May I know your full name please Ron: also let me know if this email is good for you email@example.com Ron: I will have dave to get back to you on this Tapan: Tapan Bhanot Tapan: firstname.lastname@example.org Tapan: i am trying to contact him since yesterday Ron: Thank you tapan Ron: and we are sorry for the delay Ron: do you know his email ? Tapan: no Ron: email@example.com Ron: you can send him an email Tapan: ok Tapan: are you sales also ? Ron: I will also have him to get back to you on this Ron: nah Tapan: ok Ron: I am from tech support Tapan: ok Tapan: ok thanks bye Ron: Bye
By the looks of this you can imagine the High Level of Support Dave was telling me about. I opened the livechat for a sales staff and a tech support guy is answering the live chat. This is really good!
I've had server with LT, Sago etc. and nowhere I have seen such crap at pre-sale level. How would they expect customer to return to them when they are behaving like this at the first step ?