Zone.net Pre-sales
Aug 30, 2007
Has anyone else here had issues recently with the Zone.NET online sales chat? Over the last 36 hours it's been saying that the chat is online, but I'll sit in the queue for hours at a time without a reply.
I opened up a chat session earlier today and got a response, however they never replied to any of my questions - is there anything up over there?
Is their pre-sales support usually this poor? Before contacting them I checked out their reputation on WHT and they looked like their product and support were top notch.
Being in Australia can sometimes make speaking to live chat a bit difficult, however I've tried at various times through the day/night and at all times it's said the live chat was online.
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Nov 16, 2007
How come there are so many vps deals with OS other than Xen in vps offers section.
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Sep 25, 2009
What's the deal with these guys? I'm getting treated as poorly by these guys as I did by 365 Main. Been trying to get in touch with my rep for my Fremont colo for two weeks. Everybody is on vacation, nobody picking up their phones. Does anybody know who manages XO's colo sales/customer representatives?
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Jan 14, 2009
I have just started working with an IT company. I have no prior knowledge of IT solutions. I would greatly appreciate any links where i could learn about Dedicated/Virtual Servers, Web Hosting, Co-Location, Bandwidth and any other Telecommunication information. Im not a total retard and I do understand computer systems such as hardware and how the components work.
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Nov 7, 2008
Is it just <<removed>> or is every company experiencing less VPS sales within the past month and a half? Is it the economy, or what is it?
Also, what is booming right now if VPS sales is down?
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Feb 16, 2008
Does anyone have a good sales representative that is direct with either of these two companies? This would be for the Texas market if that matters.
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Jun 12, 2007
can anyone offer a definitive answer on whether sales tax is applicable on the purchase of a physical server if that server is being colocated and leased out to customers as a dedicated box, with that customer paying sales tax?
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Oct 24, 2008
I don't exactly recall the date, but a while ago, could be 1 week or more, I visited their site and read about their new anniversary offer, and there they had stated as follows: ...
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Oct 23, 2008
I`d like to say hi to everyone on here and well, bring it to your attention of a dodgy host, Flubberhosts.com if this is how they treat a possible client and then hit then with real expensive vps`s that they say are pipes, then you have there telephone support, states 24/7, well i`ve just spent 12 mins and 40 secs ringing it and nobody wants to pick it up, mind you though it is 11:36pm GMT, so there you go, if you want a "company" that abuses possible clients, has NO telephone support and is way expensive then feel free to contact them, I just thought you ought to know before you thought about purchasing from them, ...
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May 17, 2009
I was on WHT when i saw the banner ad of highvelocity and landed on the specials page and saw Core2Quad server. I opened live chat as it said in the banner ad for free stuff and upgrades.
Dave from hivelocity came on chat and we started negotiating and after a while i was offered Core2Quad, 8GB, 750 GB, 500 GB, 1500 GB with 100 mbps etc. for $184. I said okay and asked him to send me the quote so i can buy it in evening or the next day as I had to get approval for the funds from the boss.
To my surprise I got the approval etc. for 3 months pre-pay but I did'nt get the quote from Dave which was prmoised to me by Dave in 1 hour after live chat session. I in evening went agaion on live chat and no response. After waiting alot on livechat i opened a support ticket and it has not been answered till now.
Today i again went on live chat and after 15-20 mins of waiting Ron came up with the following chat we had:
Quote:
Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Ron'
Tapan: where is Dave ?
Ron: Hello. How may I assist you?
Ron: Our sales representatives are unavailable at this hour. However, if you could provide me your requirements, along with your email address, your full name and phone number, I can have one of our sales representatives get in touch with you as soon as possible.
Tapan: i already had detailed talk with dave yesterday and he was going to send me a quote in 1 hour
Tapan: there's no quote
Tapan: no email
Tapan: i even opened a support ticket
Tapan: there has been no reply to it
Tapan: is this the top notch service dave was refering to ?
Ron: dave is away at the moment
Ron: May I know your full name please
Ron: also let me know if this email is good for you tapan@avissoftware.com
Ron: I will have dave to get back to you on this
Tapan: Tapan Bhanot
Tapan: tapan@avissoftware.com
Tapan: i am trying to contact him since yesterday
Ron: Thank you tapan
Ron: and we are sorry for the delay
Ron: do you know his email ?
Tapan: no
Ron: dave@hivelocity.net
Ron: you can send him an email
Tapan: ok
Tapan: are you sales also ?
Ron: I will also have him to get back to you on this
Ron: nah
Tapan: ok
Ron: I am from tech support
Tapan: ok
Tapan: ok thanks bye
Ron: Bye
By the looks of this you can imagine the High Level of Support Dave was telling me about. I opened the livechat for a sales staff and a tech support guy is answering the live chat. This is really good!
I've had server with LT, Sago etc. and nowhere I have seen such crap at pre-sale level. How would they expect customer to return to them when they are behaving like this at the first step ?
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Jun 11, 2008
We have been dealing exclusively with Dell, but are looking into HP as well now. How aggresive can they be in their pricing? At what price volume will they start to be very aggresive?
Does anybody has a good HP sales contact that they can share? Looking for 50-100 of their lower end server (DL120).
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Oct 23, 2008
GigeNet's servers is pretty cheap when you order high specs, and they support it, with great SLA and many other features.
I've tried contacting their sales team but no reply after more than 24 hours.. I wonder how would their support be like too..
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Aug 8, 2008
I have had a bad experience with a servepath sales rep, I wonder if the entire company acted in such ways as its really really bad and stupid way to do business.
2 days ago I wanted to subscribe a dedicated server. I looked around and found servepath and decided to go with them initially. Went through their online chat and the sales rep gave me a quotation after several questions from me. Took the sales rep more than 1 1/2 hour to give me the quotation. The sales rep said it took 3 days to get the server ready for me..which seemed long but I asked him to send me the quotation anyway. While I waited, I did more research on the company and looked for other potential companies.
It seems that there were lots of complaints about servepath's customer service, So I looked elsewhere and that's where I found SingleHop instead. I had some issues with the billing but the co-founder - Dan Ushman emailed me and assumed me that they don't charge until the order is processed (since it was not processed yet, they cancelled it and I made another order). It took them no more than 3 hours to get the server up and running! This was impressive compared to servepath's 3 days to get the server up and running.
All went well until the servepath sales rep emailed me asking why I haven't reply him on the quotation. I just told him that I signed with another company. He then replied:
I put those quotes together on the spot for you as you gave me your word you were going to sign that night. Do you consider that respectful business etitquete?
So I replied like this:
I understand your frustration, but I waited for almost 2 hours before I got the quote, I was in a hurry so I decided to sign up with another company and after doing more research. I believe its natural in business you may not necessarily get the business all the time, as a sales person you should know that.
He further replied:
When someone gives me their word – I believe them.
So I replied:
There was not at any point I promised to sign up with you. I did mention I chose the package and decided what I wanted but did NOT promise I wanted to sign up with you.
Apart from the reason that you sent in the quotation > 1 hour, you also mentioned the server could be ready within 3 days only. As I wanted the server fast, I decided to go with another hosting company who could (and DID IT) in less than 24 hours. I hope you understand this. I'm thankful for your time.
And he stopped replying my mail after that. From what you can see, this sales rep really has a bad attitude. I'm no sales person but if you give a quotation to someone, it does NOT mean you will get that sale. And even if the person DID promise you, that's not the right way to react. He should ask me instead why I didn't choose servepath and how to improve their package, etc so that they can serve pple better..and not shoot the customer..
So guys, don't ever deal with servepath, you will regret it. Take my word, go with SingleHop, they did an excellent job.
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Feb 2, 2007
I was looking into getting a cabinet to host a few servers and saw that their is an ad on the colomax.com main page saying $499 for a locking cabinet with 2x20amp circuits. This seems like a great deal and I gave their sales staff a call. The sales guy who picked up seemed confident he could get me this quote but had to double check. This seemed odd since its being advertised on the main page. I went through the process of asking him for more info and he got back to me for a quote for $100 more. Has anyone had a similar experience with colomax? I've heard so many good things about colomax and nrsoftware, I'm suprised they are doing false advertising.
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Feb 15, 2009
What is a good response time for pre-sales questions?
I have contact ed 4 hosts and here is their timing:
Godaddy: 17 hours
Geekstorage: 16 hours, second mail: no response for another 16 hours
Hawkhost: No response for 4 hours
Downtownhost: No response for 2 hours
My previous experience has been aspnix and I used to get their response within an hour but this time I need a linux host.
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Apr 17, 2009
Has anyone else noticed the support responses from knownhost are taking longer and have less detail and not actually solving the problem on the first email? The service has been great so far but I find they are no longer going the extra mile in their responses?
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Sep 2, 2008
How can I do marketing for my 24/7 webhosting sales and technical support service?
I know SEO is a methods but another?
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Nov 23, 2008
I am the affiliate partner of iPower.
I have only less than 5 sales per month before July.
I asked iPower how could I be the power player of them.
They told me, I must have to sale more than 10 new clients per month.
So...I promo iPower very hard from August, and I have more than 10 sales in August, September, and October.
And they email to me in 29/October, they ask me how the great sales I can do?? And till now, they do not pay me the commission again.
Or does iPower has some problem?
Maybe my english is not good enough, but I promote iPower very hard.
So...they doubt these sales from my site?
I worry about that they would not pay me the commission, how should I do?
Does iPower pay the commission to everyone for the sales in August??
Anyone have recieved the commission from iPower for the sales in August??
I am a honest affiliate partner, I want my money.
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Mar 27, 2008
I've fire off several email to sales asking about coloing a single server and got no reply whatsoever. are these two providers too big now to talk to a small fish?
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Dec 18, 2007
I recently contacted 'theprimehost' with some pre-sales questions about their service.
However I received no replies, so posted on their forums in hope to get a reply from Darrell. However I found that the thread was removed. The questions I asked were as below:
1. Can I host MODx/Textpattern on Primehost space?
2. Do I get access to mod_rewrite / SSH with your account? (As an individual and as reseller)
3. How much do you charge for a dedicated IP?
4. Do you oversell or allow overselling with reseller accounts? How is the bandwidth calculated?
5. How can I monitor the uptime of your servers?
6. Is domain alias enabled?
7. Does mail enable me to set vacation auto-replies?
8. How frequently do you backup data?
9. Do you accept payments for 2 years at a time?
10. I didn't find information about your datacenter on the site. Can you please tell me more about it?
11. Can I avail of the 20% discount in addition to the 2 for 1 offer? Till when are these two offers valid?
I wonder why nobody at 'theprimehost' bothered to reply to my queries and deleted the thread so promptly. Anybody knows whats up with the guys? I have seen great reviews about them on the forum so this was unexpected.
I know Darrell is active on this forum - maybe he can clarify...
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Sep 9, 2008
I've been with PVPS for coming up 2 years now, Ive had a few issues but they have mostly been sorted quickly...
I'm fairly happy with the support, they are normally answered quickly, however I have had a few things going on - one now for over a year, and I just get fobbed off.... but other than that, the main bulk of the service is A1. You always seem to get the same guys, which is nice, kinda means they are all real people and reliable... etc etc...
However I'm not sure if there are better companies out there, I pay $126.95 p/q + $12 p/a for an extra IP address.
I'm on Plesk 8.6 Centos 4.02, PHP 5.1.6-3.el4s1.7 and MySQL 5.0.46-1.el4.centos -
GenuineIntel, Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
Currently getting alerts saying im within 500mb of my 10GB space.
only have 29 domains, but its increasing by a couple a month gradually...
I'm just waiting for them to get intouch about an upgrade cost etc... but I'm not sure about bandwidth etc...
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Apr 13, 2008
I just moved 3 servers to colo with Peer1 in Miami. I just had 3 great years of colo with Fluidhosting so my standards are high. I wanted to buy directly from a Tier2, however, and Miami is close enough that I can access the datacenter if I need to which will be a plus.
My sales rep, Delynn, was great. Many of you are hosts and know that buying directly from Tier1's and Tier2's can be a pain in the butt because of the typical big company sales approach. You know when they refuse to give you a price and instead insist on knowing what your "budget" is... Delynn didn't do that, Peer1 has some great deals for smaller setups like 1/8th cabinets w/ 5mbps. They also gave me a month to month contract for a modest increase over the full year contract amount.
As for setup: The servers were installed within 2 hours of arriving on a Saturday. The tech gave me a call and confirmed everything was ok and that my 3 servers + unmanaged switch were doing ok on the 5 amp circuit since my servers are pretty low power usage. Their NOC is very smart and fast and available 24/7 afaik.
Important things to note: Luckily the day before my servers arrived I had an "oh @#%@" moment when I realized that I'd probably need to send them my own switch/power strip/ethernet cables. Sure enough this was the case and I overnighted a box to arrive at the same time as my servers. IMO this is a rather small caveat. It's not a big deal to send them a 50-100 dollar 100mbps unmanaged switch that's only using 0.2 amps.
So it's been "so far so good" I've been a fan of the Peer1 network since years ago when Fluidhosting used to carry them. As one would expect the Peer1 Miami pings to Europe/Asia aren't as good as the Internap routes from the northeast but I'm expecting the nearly flawless Peer1 network connectivity that I remember. I will give a network update in a few months.
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Oct 7, 2009
I have seen number of web host with poor performance gain allot of sales.
number of ppl complaining on wht about such host.
I wonder how come customer go there, and how come they have such large sales, on other hand I saw some quality web host with fewer clients?
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Apr 17, 2008
I've been pretty happy with my servers with theplanet/ev1servers for the past, err, 5 years. But the OSes were out of date and it seemed like I could stand to get some significantly improved hardware for what I'm paying now (or, comparable hardware for a lot less).
I put in a RFQ from ThePlanet to see what I could do as far as upgrading my current server, hoping for something a little better than buying a new server while the old one is up and moving everything over, and also hopefully avoiding re-paying a one-time fee I had for a secondary hard drive.
Now I have no problem whatsoever with the result -- that my only option is to buy a new server, they won't migrate my HDs, and they won't upgrade my current server, and they won't give me any kind of credit for the second hard drive or let me transfer it to a new server. I get where they're coming form, even though it might make sense to figure out something a little better for a customer of 5 years that's dropped about $25k over that time period.
The problem is their sales staff. I'm surprised that theplanet (at least theplanet I remember from when I signed up) would have sales people so apathetic and basically useless.
Getting information I requested in my initial ticket took back-and-forth with a sales rep over the span of over 24 hours (and I still haven't really gotten an answer on one part, about my secondary hard drive). Actually looking at the ticket now, the initial response was over 24 hours after I opened a ticket (and it was opened during working hours).
Heck, the first two responses didn't even include a price for the hardware he wanted me to buy, just if I wanted to proceed and buy it.
Figuring it beats waiting I did one of their instant chats and before answering my questions I was told to be sure to give the guy credit for the servers I order. In fact, him telling me his contact information and to choose him were the only complete sentences I got, and roughly 80% of the communication I received.
I haven't needed support on my server recently, so I can't speak to if this is the quality of their support department now. I don't think I'll be around to find out though.
(Executive summary: Hello SoftLayer!)
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May 29, 2008
You contact a company for a quote, however this company has not replied in days, so you contact again and it takes them a few more days to finally respond; this is a pretty common scenario.
I emailed 3 companies 3 days ago. One replied within 6 hours with a quote, and the other two still have yet to respond, guess which company I am most likely to go with?
So do you get put off by a lack of a sales team / delays? To me its like they don't want my service.
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Jul 30, 2008
On the 25th I ordered 10 extra IP's for my server from a BurstNET reseller. A few days ago they went on holiday, leaving me with the order number and some other information. I was told to contact burst and give them all this information so they could forward the information on to me, so I contacted support the day after I ordered and they told me to contact sales and wait until monday.
So it's monday and I send a support ticket to burstnet, now I realised it was a different time there, so I waited 7 hours and nothing, so I replied to my support ticket again, in case somehow they'd missed it, nothing.
It's now been nearly 30 hours since I submitted my second support ticket and nothing, I understand that orders may take sometime to process, but I was told it would "Most likely" be monday when my order is processed, so I didn't expect them to have processed the order, but it's now Tuesday afternoon and nothing.
What's most worrying to me, is no support ticket reply, If they would simply say to me, "Your order will be processed tonight" or whatever, that'd be fine, it's just the lack of communication from them.
Is this something I should get to terms with, IE is it normal burst.net behaviour to wait days before replying? The last 2 support tickets I put in with the technical department regarding my server were answered within minutes, this however has now been over 30 hours.
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Apr 7, 2008
for our DNSs, should I add A record or NS record for my domain?
for exmaple I have ns1.mydomain.com now should I add A record or NS record for NS1 in mydomain.com DNS zone?
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Jul 14, 2007
I came in here a couple days back looking for a reliable, powerful, and well priced VPS. I went through a couple companies and one of the first that I really seriously considered was Zone.net.
It's really all about first impressions and zone.net wins this. Their site looks great and definitely made a good impression on me. I had some questions about hosting a Debian VPS; they answered them quickly and completely. Their support is first-class and very personable. I waited on hold for less than a minute, and was instantly directed to a very knowledgeable agent.
After setting up my VPS, I can tell you that my sites get some good traffic and zone.net is handling it all great. Their bandwidth is fast, their servers are first class, and they're definitely the kind of host everybody should have.
I've been through many other hosts in search of a decent VPS and I definitely will be staying with zone.net for a while. I'm not affiliated at all with them, just a very satisfied customer. If you're thinking of opening something with them and would like an honest, third party opinion, don't hesitate to PM me.
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Apr 18, 2007
My VPS is down at Zone.net!
My VPS is down at Zone.net and its been more than 12 hours, it is down. I submitted a ticket more then 7 hours ago, but no reply whats so ever from them.
I called on their number, but it goes to voicemail. Any one facing the same issue with them?
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Nov 4, 2007
I just wanted to take a minute to express how happy I am with my new VPS from Zone.net.
There was a minor delay getting my VPS set up and they were upfront and gave me a good credit for it. This is rare in this day and age and I felt I should share how well they communicated.
So far the VPS is screaming and hosting my 3 sites without breaking a sweat.
Ill post a week or month report as I get time. This site helped me find Zone.net, so some more good feedback can't hurt. :-)
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Aug 17, 2007
Before aweek i was looking from good company to take VPS so i saw here some poeple commend with zone.net. so i take VPS from them they are not to bad they have excellent dealers but the support slow if you issue ticket its will take hours to answer you.
so i will write my problem to (web hosting talk members) maybe they will help me one it
my web some times normal for me i can inter it but some visters can't inter the web
& some times i can't inter the web but some visiters can inter & if am used the PHproxy i can inter.
the masseges that come to the web
(The requested item could not be loaded by the proxy.
Proxy server is unable to locate the server: tdwl-academy.com. The server does not have a DNS entry. Check the server name in the Location (URL) and try again.)
(network error (dns_sever_failure)
&
(The page cannot be displayed)
they told me there is nothing wronge on DNS
really i will be crazy from my web
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