IWeb Technical Support Reps And System Admins Dont Understand Basic TCP-IP Networking

Aug 22, 2008

I want to pass on a warning before anyone goes with iWEB. I just ordered a $269 a month dedicated server so I could run vmware on it for my own virtual machines that I need.

With this server I got 7 IPs.

The primary IP they assigned me is say for example: 70.xx.15.171 with a GW of 70.xx.15.161. The secondary ips they issue me are 70.xx.18.249-254. So these are on a completly different subnets.

After talking on the phone to several differnt people including tech support who tells me this will work jsut fine useing thoes secondary ips on my VMs and to not put a gateway address. I talk to my account manager he says to open a ticket that he will forward to their system admins.

This is the ticket I opened.

I just got a new server set up CL-T113-140CL. It was
assigned the primary ip of 70.xx.15.171 with a GW of 70.xx.15.161. My
secondary ips are 70.xx.18.249-254. The server we got from you is a
VMWare host. We need to use the secondary IPs for the Guest VMs. How
ever the primary and secondary IPS are on different subnets and so
the VMs useing the IPs 70.xx.18.249-254 can not talk to the gateway.
I need to have a gateway server IP to use for my VMs.

Please either give me a valid GW address for the 70.38.19.x subnet or
assign new secondary IPs on teh 70.xx.15.x subnet with a SM that can
talk to the 70.xx.15.161 GW assigned.

this is the reply I get back from their system adminstrator

The gateway to be used for your secondary IP addresses is the same as
the one for your primary. You should not have anything to change,
gateway-wise. Just leave the current one as default gateway and
everything should work just fine.

If there is anything please do not hesitate to contact us.


Jean-Francois Doucet [iWeb]
System Administrator / Administrateur Système
Support / Client Hub : [url]

Are they brain dead at iWEB? DO they understand basic TCP-IP networking at all?

Here is my last reply. I tried to make it real simple for them to understand.

This does not address the issues. Do you even know what a virtual
machine is? It is a virtual computer running on the host computer.
The host computer has a valid ip address of 70.xx.15.171, sm: gw: 70.xx.15.161. The virtual machines (or guest
operating systems) if I assign it the IP address of 70.xx.18.249 SM: with no gateway it is physically impossible for it to
reach the gateway of the host pc 70.xx.15.161. You have to understand
the Virtual Machine operates as a completely separate computer. It
requires its own gateway. with no gateway specified it has no way to
get out of its local subnet to get to the 70.xx.15.x subnet. What
happens if you put two physical computers on one hub. The computer on
port 1 of the hub has the IP info 70.xx.15.171 SM: GW
70.xx.15.161. The second computer is on port 2. It has the ip info
of: 70.xx.18.249 SM: GW: NONE.
How is the pc on port 2 going to communicate with the pc on port
1? This is the exact situation we are in. There has to be a
gateway to route the IP traffic from pc2 to pc1 to get onto the

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The restarted my server twice that day (see it on my logs), I really dont know why, and they dont want to tell me, and since then the server has this problems.

Looking to my logs I found errors provoking high I/O waits, I explain all this and send this and other logs:

Nov 8 09:53:16 ***** kernel: [47129.296313] sd 2:0:0:0: SCSI error: return code = 0x08000002
Nov 8 09:53:40 ***** smartd[6316]: Device: /dev/sda, 1 Currently unreadable (pending) sectors
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Nov 8 10:07:27 ***** kernel: [47129.296319] Additional sense: Unrecovered read error - auto reallocate failed
Nov 8 10:11:47 ***** kernel: [47129.296326] Descriptor sense data with sense descriptors (in hex):
Nov 8 10:15:22 ***** kernel: [47129.296329] 72 03 11 04 00 00 00 0c 00 0a 80 00 00 00 00 00
Nov 8 10:18:09 ***** kernel: [47129.296340] 00 33 1a b2
Nov 8 10:18:21 ***** kernel: [47129.296345] end_request: I/O error, dev sda, sector 3349170
Nov 8 10:18:21 ***** kernel: [47129.296373] ata3: EH complete
Right now the load averages are 0 because I stopped Mysql that seems that is causing the high cpu load (because of the hard drive error).
After 14 hours waiting for the URGENT TICKET they say:
Brian S.11-09-2008 - 12:04AM
I am seeing no unusual load on your server at this time:
login as: root
root@'s password:
Last login: Sat Nov 8 13:00:44 2008 from
[root@**** ~]# uptime
22:54:03 up 1 day, 2:34, 2 users, load average: 0.00, 0.00, 0.00
[root@**** ~]#
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Kevin B.11-09-2008 - 11:28AM
This server seems fine.
[root@***** ~]# w
10:18:50 up 1 day, 13:59, 2 users, load average: 0.07, 0.02, 0.00
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I explain the problem!
Maybe the only way they can put attention is driving the server again to that high load averages right?

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I only got a shared package to see how their service was - and I've been appalled.

I've REALLY wanted to like them, but they keep letting themselves down.

I was drawn in by the 100% uptime claim, which of course turned out to be untrue.

Several of the website monitoring clients I had running shows the site as down on 2 occasions - but I can live with that. Everybody has downtime.

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I was told by live support, Yes. I was surprised and so signed up!

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You should now be able to go in the security -> SSL section of your Panelbox account and input the certificates for your domain. We did not have to switch your primary / addon domains after all.

It took 2 days for that?! I had by this point decided that the lack of ssl certs on the test sites were hurting sales so moved them to the servint server.

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iWeb: Yes, as long as you have purchased one for each domain at your SSL provider.

Me: Are there any additional charges? Last time I tried this (I added a SSL certificate to an addon domain), it

didn't work? Why do you think that was?

iWeb: Unfortunataly, you cannot have any more SSL certificate on your Hosting currently.

As i have already said, you will need to merge to a Reseller account. If you want to do this, please login to your customer hub available on [url]and then click on your account. After that, you will need to click on the "Upgrade or downgrade" button and then choose the "Reseller Mega Site".

I may just be making a fuss here, but while there is 1 staff member who knew what he was saying (Kevin Archambault), the others did seem to confuse me by telling me over live chat at various points that I could add more, or that I'd need to change my primary domain, or that I wouldn't, or anything.

I asked for a refund and account cancellation on live chat and they told me to go Finances>Renewable Products> Refund to both cancel the account AND get a refund.

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Anyone from iWeb here want to help me out?

I do WANT to like your services as you've got some great deals but your support has not inspired confidence.

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Hardware/Technical Requirements To Host A TLD

Jul 1, 2008

if anybody is looking into hosting their own TLD with the new ICANN decision? I'm wondering what the requirements would be? And has anybody seen/heard any mention of what the registration fees are likely to be, I know there will be bidding on names in dispute...maybe this will be the case for every worth-while TLD.

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From A Technical Point Of View: SMF Vs. MyBB

Feb 4, 2007

I know there are many threads covering similar topics but their answers often do not contain technical arguments but rather subjective reasons and I'd like to know whether there are also some technical reasons to favor one of these two forums over the other.

Does one handle a higher load particularly well or does one have the cleaner code or is there any other reason to choose one over the other?

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