IWeb Technical Support Reps And System Admins Dont Understand Basic TCP-IP Networking

I want to pass on a warning before anyone goes with iWEB. I just ordered a $269 a month dedicated server so I could run vmware on it for my own virtual machines that I need.

With this server I got 7 IPs.

The primary IP they assigned me is say for example: 70.xx.15.171 with a GW of 70.xx.15.161. The secondary ips they issue me are 70.xx.18.249-254. So these are on a completly different subnets.

After talking on the phone to several differnt people including tech support who tells me this will work jsut fine useing thoes secondary ips on my VMs and to not put a gateway address. I talk to my account manager he says to open a ticket that he will forward to their system admins.

This is the ticket I opened.

I just got a new server set up CL-T113-140CL. It was
assigned the primary ip of 70.xx.15.171 with a GW of 70.xx.15.161. My
secondary ips are 70.xx.18.249-254. The server we got from you is a
VMWare host. We need to use the secondary IPs for the Guest VMs. How
ever the primary and secondary IPS are on different subnets and so
the VMs useing the IPs 70.xx.18.249-254 can not talk to the gateway.
I need to have a gateway server IP to use for my VMs.

Please either give me a valid GW address for the 70.38.19.x subnet or
assign new secondary IPs on teh 70.xx.15.x subnet with a SM that can
talk to the 70.xx.15.161 GW assigned.

this is the reply I get back from their system adminstrator

The gateway to be used for your secondary IP addresses is the same as
the one for your primary. You should not have anything to change,
gateway-wise. Just leave the current one as default gateway and
everything should work just fine.

If there is anything please do not hesitate to contact us.

Regards,

--
=================================================
Jean-Francois Doucet [iWeb]
System Administrator / Administrateur Système
Support / Client Hub : [url]
[url]
=================================================

Are they brain dead at iWEB? DO they understand basic TCP-IP networking at all?

Here is my last reply. I tried to make it real simple for them to understand.

This does not address the issues. Do you even know what a virtual
machine is? It is a virtual computer running on the host computer.
The host computer has a valid ip address of 70.xx.15.171, sm:
255.255.255.224 gw: 70.xx.15.161. The virtual machines (or guest
operating systems) if I assign it the IP address of 70.xx.18.249 SM:
255.255.255.248 with no gateway it is physically impossible for it to
reach the gateway of the host pc 70.xx.15.161. You have to understand
the Virtual Machine operates as a completely separate computer. It
requires its own gateway. with no gateway specified it has no way to
get out of its local subnet to get to the 70.xx.15.x subnet. What
happens if you put two physical computers on one hub. The computer on
port 1 of the hub has the IP info 70.xx.15.171 SM: 255.255.255.224 GW
70.xx.15.161. The second computer is on port 2. It has the ip info
of: 70.xx.18.249 SM: 255.255.255.248 GW: NONE.
How is the pc on port 2 going to communicate with the pc on port
1? This is the exact situation we are in. There has to be a
gateway to route the IP traffic from pc2 to pc1 to get onto the
internet.