Has anyone else noticed the support responses from knownhost are taking longer and have less detail and not actually solving the problem on the first email? The service has been great so far but I find they are no longer going the extra mile in their responses?
View 14 RepliesWhat is a good response time for pre-sales questions?
I have contact ed 4 hosts and here is their timing:
Godaddy: 17 hours
Geekstorage: 16 hours, second mail: no response for another 16 hours
Hawkhost: No response for 4 hours
Downtownhost: No response for 2 hours
My previous experience has been aspnix and I used to get their response within an hour but this time I need a linux host.
About the middle of the month I started to get SMTP service down messages from a service monitor site I had signed up with. Initially I wasn't concerned but I started to get at least one notice a day. I decided to monitor the server a bit more closely so I setup a virtual appliance on my home server to monitor SMTP response times a bit more frequently -- I let the monitoring application run for a few days to gather data and noticed an unusual trend.
SMTP response times would spike dramatically during business hours -- up to almost 19 seconds at some times. However after business hours and on the weekends response times would return to normal.
My mail volume is really low for my VPS so I don't think it is the problem -- I even ran a mail stress test and pushed close to 500 messages through in 30 minutes (more than I normally get in a day) and I didn't see any SMTP response time spikes. I have also set up monitors to watch some other sites I have running on shared servers with other providers and do not see any unusual SMTP response issues with them at all.
system information is below:
Linux OS: CENTOS
Kernel Version: 2.6.18-028stab053.4
Hardware Information: VPS (1500MB RAM)
Exim Version: Exim version 4.69 #1 built 16-Mar-2009 16:41:00
Spamd Version: SpamAssassin Server version 3.2.4
running on Perl 5.8.8
Control Panel: CPANEL/WHM
TOP:
------------------------------
top - 13:26:06 up 2 days, 19:23, 1 user, load average: 0.00, 0.00, 0.00
Tasks: 54 total, 2 running, 52 sleeping, 0 stopped, 0 zombie
Cpu(s): 0.0%us, 0.0%sy, 0.0%ni,100.0%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st
Mem: 1572864k total, 206196k used, 1366668k free, 0k buffers
Swap: 0k total, 0k used, 0k free, 0k cached
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
1 root 15 0 1984 648 560 S 0 0.0 0:02.76 init
1590 nobody 16 0 61400 22m 10m S 0 1.5 0:07.71 httpd
1992 root 18 0 35112 31m 2196 S 0 2.1 0:15.58 spamd
7196 root 34 19 3744 1768 840 S 0 0.1 0:00.15 cpanellogd
7256 root 18 0 8464 5964 1772 S 0 0.4 0:31.80 tailwatchd
7292 root 18 0 5800 3776 936 S 0 0.2 0:00.00 cphulkd.pl
7321 root 23 0 14684 7580 440 S 0 0.5 0:00.00 cpdavd
7427 root 15 0 15152 12m 1492 S 0 0.8 0:15.25 lfd
7491 nobody 15 0 62004 23m 11m S 0 1.5 0:04.87 httpd
7599 root 15 0 27388 24m 2168 S 0 1.6 0:05.53 spamd
7661 nobody 15 0 61776 23m 11m S 0 1.5 0:03.90 httpd
7907 nobody 18 0 61724 22m 10m S 0 1.5 0:04.60 httpd
9710 root 18 0 3212 1116 576 S 0 0.1 0:00.70 crond
12179 root 15 0 18348 8036 988 S 0 0.5 0:00.67 cpsrvd-ssl
13727 root 15 0 9924 2848 2296 R 0 0.2 0:00.03 sshd
16016 nobody 15 0 60652 21m 10m S 0 1.4 0:05.26 httpd
16017 nobody 15 0 61984 22m 10m S 0 1.4 0:07.89 httpd
-----------------------------
vmstat 5 5
-----------------------------
procs -----------memory---------- ---swap-- -----io---- --system-- -----cpu------
r b swpd free buff cache si so bi bo in cs us sy id wa st
0 0 0 1367104 0 0 0 0 29 6 0 21 0 0 100 0 0
0 0 0 1366616 0 0 0 0 0 0 0 19066 0 0 100 0 0
0 0 0 1366284 0 0 0 0 0 0 0 25372 0 0 100 0 0
0 0 0 1366868 0 0 0 0 4 3 0 19395 0 0 100 0 0
0 0 0 1366904 0 0 0 0 0 0 0 19464 0 0 100 0 0
-----------------------------------
Does anyone has experience of Liquidweb VPS reponse times to European areas?
View 2 Replies View RelatedI have had a node with Justedge since July last year, they seem great for the most part, until things go wrong and you need their help.
Here are their responses to reboot tickets which I have sent in, all critical, all with things like "Reboot Needed" "Server reboot" "Server down" as the headers, all with either "Emergency" or "Critical" as the priority.
Here are the response times, when I sent in the ticket and got the first reply. I thought it might of been an isolated incident at first that they took a while to respond to an urgent ticket like this but it has seemed to not be the case.
Ticket submitted -24 Jul 2008 06:40 AM
Response - 24 Jul 2008 09:12 AM (Took 2hrs 31 minutes for a response)
Ticket submitted - 09 Jan 2009 02:46 AM
Response - 09 Jan 2009 10:50 AM (Took 8hrs 4 minutes for a response)
Ticket submitted - 10 Jan 2009 04:13 PM
Response - 10 Jan 2009 04:18 PM (Score, actually a quick one)
Ticket submitted - 10 Jan 2009 04:43 AM
Response - 10 Jan 2009 09:03 AM (Took 4 hrs 20 minutes for a response)
Ticket submitted - 03 Apr 2009 07:04 PM
Response - 04 Apr 2009 11:06 AM (Took 16 hrs 2 minutes for a response, luckily the server started working again in this time, aparently there were small power issues with something, although no detailed reason actually given)
How come there are so many vps deals with OS other than Xen in vps offers section.
View 12 Replies View RelatedI've been a couple of months with KnownHost.com and I am very impressed. Their support was back in touch with me in minutes after e-mailing some initial questions about a new account. That was on a weekend at night. They moved my current site quickly. No down time that I can tell or have noticed. (I check my web site often which is how I caught that A Small Orange was having problems. They continue to be my backup host.)
So far, I think Known Host is worth considering if you're looking for good inexpensive web hosting. More to come.
What's the deal with these guys? I'm getting treated as poorly by these guys as I did by 365 Main. Been trying to get in touch with my rep for my Fremont colo for two weeks. Everybody is on vacation, nobody picking up their phones. Does anybody know who manages XO's colo sales/customer representatives?
View 14 Replies View RelatedI have just started working with an IT company. I have no prior knowledge of IT solutions. I would greatly appreciate any links where i could learn about Dedicated/Virtual Servers, Web Hosting, Co-Location, Bandwidth and any other Telecommunication information. Im not a total retard and I do understand computer systems such as hardware and how the components work.
View 3 Replies View RelatedIs it just <<removed>> or is every company experiencing less VPS sales within the past month and a half? Is it the economy, or what is it?
Also, what is booming right now if VPS sales is down?
Does anyone have a good sales representative that is direct with either of these two companies? This would be for the Texas market if that matters.
View 4 Replies View RelatedHas anyone else here had issues recently with the Zone.NET online sales chat? Over the last 36 hours it's been saying that the chat is online, but I'll sit in the queue for hours at a time without a reply.
I opened up a chat session earlier today and got a response, however they never replied to any of my questions - is there anything up over there?
Is their pre-sales support usually this poor? Before contacting them I checked out their reputation on WHT and they looked like their product and support were top notch.
Being in Australia can sometimes make speaking to live chat a bit difficult, however I've tried at various times through the day/night and at all times it's said the live chat was online.
can anyone offer a definitive answer on whether sales tax is applicable on the purchase of a physical server if that server is being colocated and leased out to customers as a dedicated box, with that customer paying sales tax?
View 3 Replies View RelatedLiquidWeb or KnownHost?? Which one is better?
Which one is the better VPS provider? LiquidWeb or KnownHost?
although i had some doubts on wiredtree in a sales chat, i went with knownhosts for the simple fact of quality of my sales chat.
i know this might be might dumb but when you say yep, i kind of think only kids say stuff like that. or i might think that is only a lazily response for some serious queries. this is one thing i got with my wiredtree chat. dumb i know but working with kids like that is a total turn off for me. i take my online business seriously so i hope my hosting provider does the same as i depend on them. the other thing i noticed with wiredtree is their slow response to questions which tell me the guy was focused on other stuff. this may be harsh but when you compare the likes of knownhosts, i was surprised by the pro answers and fast response on each chat question.
as for price, i think wiredtree is double what knownhost charges. as the economy sours, my $ mean everything to me. their current promo is pretty good to.
from this site, both providers look awesome but i thought i would go with knownhost. if things fail, there is always wiredtree which sounds really fine to.
i thought i would type this out as zac was looking for reviews on why i might go with someone else but does not mean i won't be a future customer. i just think knownhost was a little more impressive to me at first glance.
Can anyone suggest which VPS provider to choose for between the two?
HawkHost's 40% off is really cool and offers lot more than knownhost. However, I really do not want it to be a decision factor and need a quality VPS with least problems and downtime.
This is an 11 day review of KnowHost.com's Managed VPS (VS2 package). As is customary, my site is MachinaDei.com [url] to verify I am on their servers.
Based off my questions here and at another forum, I choose KnownHost.com.
[url]
I am a VPS newbie and have little experience beyond shared hosting on Linux and Windows. So I wanted a managed VPS and KnownHost.com had very quick and well explained responses to my pre-sales inquiries.
It took 3 1/5 hours to get my VPS account from purchase. Which is within the 3-4 hour estimate they state on their site.
Setup was easy, especially since I have never setup a VPS before.
Since purchasing the VPS account, I have been tinkering around on the VPS and have installed Wordpress MU to test. KnownHost.com support has responded to all my questions quickly. Only once did I put it at "High" and got a response in 10 minutes (better than I expected). One of my questions was about setting up my own backup and transferring it to another server. I set the priority at low, figuring I would have a response back later that day or the next as it was not that big of a deal. I sent the message at 1:39pm Sunday and had a response 20 minutes later.
Before I started writing this review, I sent a message asking how to change a regular account to reseller on low priority. I sent my support request at 4:32pm (eastern) and got the response at 4:43pm. I would have been happy with a response in a couple hours. That wasn't to test response speed, I just didn't know the answer...
None of my support request have been tough questions, just newbie questions. So I can not attest to what happens if there is a major issue.
A friend who works with a server farm at a data center tested a 10meg download file for me and got 1.32 - 1.35 mb/s for download speed. Not sure if that is maximum, but good enough for my use.
I was worried that 384meg ram would not run well with CPanel, but so far it has been pretty good. I tend to run at 35-40% ram use on a fairly quite site (high traffic sites are not transferred yet). So figure that is about idle for the VS2 package. I put a PHP script (PHPSysInfo) up to see what my use was at both my shared hosting account (1and1 - stop laughing) and the VPS. Pretty amazed at how heavily used the shared account was! I took a few screen shots of both servers and put in a post on my site.
[url]
My only critique is the support section needs more information for a newbie. So far that is the only issue I have run into... They do have a good forum to use, but I like reading documentation when possible before asking questions.
So I will give two thumbs up to KnownHost.com. If you are considering a managed VPS, I do suggest you give them a consideration. Especially if you are going to need support.
I am considering both WiredTree and KwnownHost at the moment and frankly I was leaning towards WT for I have yet to find a -ve comment about them. KH also has a lot of +ve reviews but I have not researched them as thoroughly as I did with WT to be honest. The only thing bugging me with KH is the pricing as they are more expensive.
Another reason I am drawn to WT is that they offer dedicated servers and that's important since it's a logical step in the expansion path (VPS -> Hybrid -> Dedi) especially since I am going to run a resource intensive app on the server.
I found a couple of comments in this thread interesting and I'd really appreciate if anyone who has had experience with them could provide some more insight.
[url]
I am new to VPS. I have little more than 4 years experience with shared hosting. I always wanted to switch to VPS but always tentative since VERY EXPENSIVE for me since I wanted fully managed VPS and I couldn't pay more than 30 dollars (including cpanel)...
The reason I wanted to switch to VPS was because I wanted to start my own mailing service (not much but around 500 users).. But no shared hosting would allow me for it.
Otherwise, I was happy with shared hosting with p4host initially and then hostgator.
I was keeping an eyes on KnownHost specials for almost a year but a month ago, I saw 75% discount on signup and 15% lifetime discount. And while I was talking to sales rep, I found this life time would be applicable to my upgrades as well... Wohooo, what I needed more, I gave a try to KnowHost..
They had been very supportive and answer me everything very quickly (I can't say the exact time since I myself login to my mail after 1-2 hours of filing ticket but there reply is there whenever I login). Since I was new to VPS, I had 10s of issues with setup and scripts. But they helped me with everything and never gave me tutorials to look for myself. Few of my issues were as under.
1- Hotmail Smartscreen issue (every new ip face this problem). I had to contact KH support time buy time to setup SPF, send MSN mail telling them IP belongs to me etc etc. KH Support had been magnificent and for a time being I was thinking that they will kick me off since I bug them too much. But they provided support like a pro...
2- Cron Jobs Issues. I am very bad with setting up cron job since computers is not my field (I am medical doctor by profession). They setup the cronjobs for me like setting up a cronjob for automatic mysql database backup. They not only helped with the problems but also give me detail of what they did so that I learn myslef from it. I am very pleased with the way they answer.
3- I wanted to monitor my VPS with loadavg script. They helped me with the installation of that.
4- I wanted to make my own backups using bqbackup.com (though KH provide backups for free) but because I am more tentative about my work. But I was making mistake setting up cron for it. KH support helped me with that.
5- There were other issues I was facing with A entry and other things, KnownHost always welcomed me and sorted my problem quickly.
In short, I am very pleased with KnownHost. Best part of their support is that they helped me with instalation of some major scripts where I make blunders and in a way I get know how to get that thing to work myself..
I hope they continue with the support like they do currently...
About Their server, I find it excellent. During the one month preiod, it just happend thrice that loadavg on my server went > 1 for only a period of one minute which I think best it can get. 5 minutes loadavg reached > 1 only once...
This is a two month review of KnownHost.
We moved from FutureHosting to KnownHost after we suffered slow server responses over prolonged period of time. Although I had read many good reviews, I contacted KnownHost and asked a few questions of my own and received prompt, friendly and detailed responses that gave me confidence to proceed. The signup was quick and efficient and all the server details, control panel logins and other important stuff was supplied with no fuss or confusion.Setup and Support
For our site to run we require some extra libraries, I raised a low priority ticket outlining what was needed, it was responded to within 10 minutes and all our requests were completed 40 mins later. There was no back and forth required to get this done and once completed they also provided full paths to the installations without needing us to prompt for the information. Sometimes the small things can make a big difference in your hosting experience and they seem to go that extra mile to help out.
I transferred the majority of our sites from the previous hosts but asked Knownhost to handle our main site. Since this is a dynamic site they arranged a convenient time with us and begun the transfer exactly on time. During the transfer we were kept informed of the progress and the whole process was completed professionally and with no stress or fuss. It was by far the easiest and most efficient site move I have experienced.Server Speed
After speaking directly with KnownHost about our sites and their plans, on their advice we chose a package with less resources than we had at our previous host. KnownHost did not attempt to up sell and instead encouraged us to try it out first and only add to the package if it was needed. Our sites have been running faster than with the previous hosts, the server is more responsive, control panels load instantly and server loads are always extremely low. You would expect some occasional load spikes on a VPS but we have not seen any at all. Up Time
As far as I can tell (we don’t have any external site monitoring) there has been no downtime since moving. Our main site runs a busy vBulletin community (usually around 150-200 members and guests active at any one time) and our members are very quick to complain if it’s slow or not available. Since moving to Knownhost our members have not had cause to complain and our life as server admins has become considerably easier.General thoughts
Trying to sum up the KnownHost experience is quite easy and can be done in one word…boring. Once you have everything setup and to your liking, which quite frankly didn’t take long or cause any stress, then its just a case of paying your monthly bill and getting on with your own business, the server just runs without any issues. We have been there for 2 months now and although have submitted less than 5 tickets, each one has been responded to and completed to our total satisfaction by friendly, efficient and knowledgeable staff. With their well setup and maintained servers that are obviously not oversold, fast, courteous and knowledgeable support plus fair prices for an excellent service, it would seem that they will have us as customers for a very long time.Summary
Presales response quality/speed – 10/10
Signup process/speed – 10/10
Support Knowledge – 10/10
Support Speed – 10/10
Server Speed – 10/10
Costs – 10/10
I realise its early days yet but first experiences counts too. I’ll update the thread again in 6 months time.
Sites hosted on the server submitted for admin verification.
I've been with KnownHost for a little over six months now, and figured it's time to throw in another thumbs up review for them and their superior support.
I signed up with them on March 12 after getting tired of dealing with suspensions at my previous host, and setup for a new VPS-Lca was done in five hours.
Being new to VPS, I of course had no clue what I was doing, and made some changes to the firewall in Virtuozzo. Ooops, can't login to cPanel now. Sent a support ticket in, and 11 minutes later, the issue was fixed. Without them even laughing at me.
Next support request was for site migration. They had it done within an hour, after answering questions about the process that I had, since I wanted to transfer an addon domain as the main domain (couldn't be done that way they informed me).
So, the site transferred in its entirety, and I immediately had problems. The main one being that the old user name transferred over, and I didn't want to use it (trying to forget the entire experience at my previous host). Anyway, it was now giving me ownership errors. I started to change the ownership one by one, then asked support if there was a way to do a batch change. I'd have done it myself, but those wonderful people did it for me in minutes. Changed the database, etc.
But then I encountered a weird problem. Couldn't see any new posts or comments. Turns out some of the tables didn't transfer the first time around. Known Host went back in and transferred the missing tables from the old host for me.
This entire process took two days, with them staying on it the whole time. At the end they even went in and corrected the permissions on the WordPress files, that had changed in the process. I daresay few hosts would be so good as to do that.
Next request (low priority) was asking about eAccelerator, Within 30 minutes they wrote back to tell me they'd installed it. Another low priority request was asking what version of Mod Security was installed. Within 10 minutes I had the answer, plus some helpful hints on it!
A more urgent request had to do with my memory usage going high. I requested to upgrade my plan (which I'd been thinking of doing anyway). On a weekend, they upgraded me ASAP, with no downtime. That helped, but not to the extent I thought, so support went right in and looked around and fixed a problem with max connections, which was at the default unlimited.
Since then, I discovered the offending plugin I was using and removed it completely. And the VPS has been humming along without a hiccup ever since.
So, if you're looking for fast (and knowledgeable) support that goes beyond what anyone can expect, Known Host is the only choice. I can't say enough good things about them, and in fact have recommended them to others in other forums.
The only extremely minor problem I had was with billing last month, when I failed to receive my invoice. I did get a reminder, unlike other hosts that may suspend you for missing the payment. So it wasn't even a problem. I just have to remember to check my account in case the invoice again disappears into the etherworld.
In conclusion:
Speed: 10/10
Support: 12/10
Billing: 9 1/2/10
They are top notch in every way.
Length of time: I've been with KH in some form or another for several months. (Since March or so of this year)
Account Type: I initially signed up for a reseller account. After I continued to be absolutely amazed with the speed/uptime I took advantage of one of their promotions and sprung for a VPS to do my software developing on. Just recently I upgraded my reseller account to a 2nd VPS, which I use as my production server.
Speed/Uptime: These guys must use top of the line servers because every one I've been on has been astoundingly fast and had little to no downtime.
I receive weekly uptime reports from a couple of different monitors and have yet to see one dip below 99.98%.
My development VPS currently shows uptime at 46 days + The last VPS host I used struggled to reach 21 days
Customer Service/Support: This is what helps set KH apart from "the other guys". Sales and billing are usually answered within an hour or so during business hours. Support is truly 24/7 and is generally answered within 1/2 hour in most cases...even if I mark it as low priority and tell them that my question isn't urgent!
These guys have truly gone out of their way to work with me, which (IMO) is something you really don't see very often. Some providers will do what you ask but provide curt replies that almost make you wonder if you're talking to a machine. I've yet to have a response like that from anyone at KH. Even if it's just "hey I need to elevate this ticket so you can get the most accurate answer", every tech has been courteous and professional.
So, hats off to KnownHost If you're like me and would rather
= Focus more on what your site is doing than the behind the scenes admin stuff
= Know that you will get prompt, courteous, and professional support when you need it (and never feel like a dope for asking!)
= Be on a reseller/VPS account that you can count uptime by months instead of days
Then I would definitely recommend you give KH a whirl!
I hope to revisit this thread in a few months with an update akin to "Still going strong!" VPS info has been submitted to mods for verification of my account with KH
I don't exactly recall the date, but a while ago, could be 1 week or more, I visited their site and read about their new anniversary offer, and there they had stated as follows: ...
View 14 Replies View RelatedI`d like to say hi to everyone on here and well, bring it to your attention of a dodgy host, Flubberhosts.com if this is how they treat a possible client and then hit then with real expensive vps`s that they say are pipes, then you have there telephone support, states 24/7, well i`ve just spent 12 mins and 40 secs ringing it and nobody wants to pick it up, mind you though it is 11:36pm GMT, so there you go, if you want a "company" that abuses possible clients, has NO telephone support and is way expensive then feel free to contact them, I just thought you ought to know before you thought about purchasing from them, ...
View 5 Replies View RelatedI was on WHT when i saw the banner ad of highvelocity and landed on the specials page and saw Core2Quad server. I opened live chat as it said in the banner ad for free stuff and upgrades.
Dave from hivelocity came on chat and we started negotiating and after a while i was offered Core2Quad, 8GB, 750 GB, 500 GB, 1500 GB with 100 mbps etc. for $184. I said okay and asked him to send me the quote so i can buy it in evening or the next day as I had to get approval for the funds from the boss.
To my surprise I got the approval etc. for 3 months pre-pay but I did'nt get the quote from Dave which was prmoised to me by Dave in 1 hour after live chat session. I in evening went agaion on live chat and no response. After waiting alot on livechat i opened a support ticket and it has not been answered till now.
Today i again went on live chat and after 15-20 mins of waiting Ron came up with the following chat we had:
Quote:
Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Ron'
Tapan: where is Dave ?
Ron: Hello. How may I assist you?
Ron: Our sales representatives are unavailable at this hour. However, if you could provide me your requirements, along with your email address, your full name and phone number, I can have one of our sales representatives get in touch with you as soon as possible.
Tapan: i already had detailed talk with dave yesterday and he was going to send me a quote in 1 hour
Tapan: there's no quote
Tapan: no email
Tapan: i even opened a support ticket
Tapan: there has been no reply to it
Tapan: is this the top notch service dave was refering to ?
Ron: dave is away at the moment
Ron: May I know your full name please
Ron: also let me know if this email is good for you tapan@avissoftware.com
Ron: I will have dave to get back to you on this
Tapan: Tapan Bhanot
Tapan: tapan@avissoftware.com
Tapan: i am trying to contact him since yesterday
Ron: Thank you tapan
Ron: and we are sorry for the delay
Ron: do you know his email ?
Tapan: no
Ron: dave@hivelocity.net
Ron: you can send him an email
Tapan: ok
Tapan: are you sales also ?
Ron: I will also have him to get back to you on this
Ron: nah
Tapan: ok
Ron: I am from tech support
Tapan: ok
Tapan: ok thanks bye
Ron: Bye
By the looks of this you can imagine the High Level of Support Dave was telling me about. I opened the livechat for a sales staff and a tech support guy is answering the live chat. This is really good!
I've had server with LT, Sago etc. and nowhere I have seen such crap at pre-sale level. How would they expect customer to return to them when they are behaving like this at the first step ?
We have been dealing exclusively with Dell, but are looking into HP as well now. How aggresive can they be in their pricing? At what price volume will they start to be very aggresive?
Does anybody has a good HP sales contact that they can share? Looking for 50-100 of their lower end server (DL120).
GigeNet's servers is pretty cheap when you order high specs, and they support it, with great SLA and many other features.
I've tried contacting their sales team but no reply after more than 24 hours.. I wonder how would their support be like too..
I have had a bad experience with a servepath sales rep, I wonder if the entire company acted in such ways as its really really bad and stupid way to do business.
2 days ago I wanted to subscribe a dedicated server. I looked around and found servepath and decided to go with them initially. Went through their online chat and the sales rep gave me a quotation after several questions from me. Took the sales rep more than 1 1/2 hour to give me the quotation. The sales rep said it took 3 days to get the server ready for me..which seemed long but I asked him to send me the quotation anyway. While I waited, I did more research on the company and looked for other potential companies.
It seems that there were lots of complaints about servepath's customer service, So I looked elsewhere and that's where I found SingleHop instead. I had some issues with the billing but the co-founder - Dan Ushman emailed me and assumed me that they don't charge until the order is processed (since it was not processed yet, they cancelled it and I made another order). It took them no more than 3 hours to get the server up and running! This was impressive compared to servepath's 3 days to get the server up and running.
All went well until the servepath sales rep emailed me asking why I haven't reply him on the quotation. I just told him that I signed with another company. He then replied:
I put those quotes together on the spot for you as you gave me your word you were going to sign that night. Do you consider that respectful business etitquete?
So I replied like this:
I understand your frustration, but I waited for almost 2 hours before I got the quote, I was in a hurry so I decided to sign up with another company and after doing more research. I believe its natural in business you may not necessarily get the business all the time, as a sales person you should know that.
He further replied:
When someone gives me their word – I believe them.
So I replied:
There was not at any point I promised to sign up with you. I did mention I chose the package and decided what I wanted but did NOT promise I wanted to sign up with you.
Apart from the reason that you sent in the quotation > 1 hour, you also mentioned the server could be ready within 3 days only. As I wanted the server fast, I decided to go with another hosting company who could (and DID IT) in less than 24 hours. I hope you understand this. I'm thankful for your time.
And he stopped replying my mail after that. From what you can see, this sales rep really has a bad attitude. I'm no sales person but if you give a quotation to someone, it does NOT mean you will get that sale. And even if the person DID promise you, that's not the right way to react. He should ask me instead why I didn't choose servepath and how to improve their package, etc so that they can serve pple better..and not shoot the customer..
So guys, don't ever deal with servepath, you will regret it. Take my word, go with SingleHop, they did an excellent job.
I was looking into getting a cabinet to host a few servers and saw that their is an ad on the colomax.com main page saying $499 for a locking cabinet with 2x20amp circuits. This seems like a great deal and I gave their sales staff a call. The sales guy who picked up seemed confident he could get me this quote but had to double check. This seemed odd since its being advertised on the main page. I went through the process of asking him for more info and he got back to me for a quote for $100 more. Has anyone had a similar experience with colomax? I've heard so many good things about colomax and nrsoftware, I'm suprised they are doing false advertising.
View 11 Replies View RelatedHow Do I tell? or do I have to install it? If so is there a tutorial on how to?
I've got some programs I want to install that require it ....
So, I no longer required my VPS at Knownhost. Stopping service was a snap. Sent an email off to billing, no questions asked. Done.
So? Why would I post this? I just wanted to state that my whole experience with Knownhost has been TOP OF THE LINE, the whole way. Support was always responsive, the service/downtime notifications were a snap via rss, I have NOTHING to complain about. Hell they even sent me a Christmas card :-)
So, what proof do I offer? I utilize a 3rd party Uptime service to historically log outages on various servers, let's look at the downtime report for the KnownHost VPS: ...