Verizon And AT&T Sales

Feb 16, 2008

Does anyone have a good sales representative that is direct with either of these two companies? This would be for the Texas market if that matters.

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Verizon And Yipes

Apr 9, 2008

One of the datacenters I was looking at mentioned they have Yipes and Verizon.

If you have to choose between these two who would you pick? and why?

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Verizon / MCI Pricing

May 20, 2008

Can anyone give me a rough estimate of what I should be expected to pay for the following bandwidth commitments from Verizon:

45Mbps (DS3)
100Mbps (FE)
155Mbps (OC3)
1Gbps (Gig-E)

This location would be a Verizon central office. Anyone know of a good Verizon sales representative or reseller?

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Network Providers In Verizon CO's

Jan 22, 2008

If one was interested in becoming a CLEC and hosting their own gear inside a central office, how do they find out what providers are available and on-net in central offices? Is there any database to look at?

I asked my Verizon sales representative and she stated that she couldn't tell me what customers were in their CO for privacy reasons. That is understandable, but how do I find out who is in a CO and who I can cross connect with? You are not forced to buy internet access only from the ILEC (Verizon) are you?

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Comcast, Verizon And QWest Peering

May 24, 2008

I find it very interesting that the major ISPs in and around Portland Oregon apparently do not peer with anyone in the region. For low latency you're better off choosing a provider in Seattle or San Jose as traffic always seems to be routed there and back anyways.

Why is this? Is it simply not worth their effort to setup the peering connections because most traffic will be hosted outside the region anyways?

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Setting Up A SMTP Server On Verizon, Would They Shut Me Down

May 21, 2009

If I were to go about setting up a SMTP server on a verizon FIOS line, would they shut me down if I was sending out about 10,000 outgoing emails a day.

I want to set it up for a email newsletter service.

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Verizon Chicago-area Data Centers

Dec 26, 2007

Anyone here colo at a Verizon facility in the Chicago area? I need to get in contact with someone.

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Rate Networks :: Level3, Qwest, AT&T, Sprint, And Verizon

Feb 18, 2008

How would you rate the following networks for transport and IP services:

Level3, Qwest, AT&T, Sprint, and Verizon

Please put them in order from you number one choice (best choice) to your number five choice (worst choice) if possible.

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Xen Vs Other OS Sales

Nov 16, 2007

How come there are so many vps deals with OS other than Xen in vps offers section.

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XO.com Sales Reps

Sep 25, 2009

What's the deal with these guys? I'm getting treated as poorly by these guys as I did by 365 Main. Been trying to get in touch with my rep for my Fremont colo for two weeks. Everybody is on vacation, nobody picking up their phones. Does anybody know who manages XO's colo sales/customer representatives?

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Telecom Sales

Jan 14, 2009

I have just started working with an IT company. I have no prior knowledge of IT solutions. I would greatly appreciate any links where i could learn about Dedicated/Virtual Servers, Web Hosting, Co-Location, Bandwidth and any other Telecommunication information. Im not a total retard and I do understand computer systems such as hardware and how the components work.

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VPS Sales Decreasing

Nov 7, 2008

Is it just <<removed>> or is every company experiencing less VPS sales within the past month and a half? Is it the economy, or what is it?

Also, what is booming right now if VPS sales is down?

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Zone.net Pre-sales

Aug 30, 2007

Has anyone else here had issues recently with the Zone.NET online sales chat? Over the last 36 hours it's been saying that the chat is online, but I'll sit in the queue for hours at a time without a reply.

I opened up a chat session earlier today and got a response, however they never replied to any of my questions - is there anything up over there?

Is their pre-sales support usually this poor? Before contacting them I checked out their reputation on WHT and they looked like their product and support were top notch.


Being in Australia can sometimes make speaking to live chat a bit difficult, however I've tried at various times through the day/night and at all times it's said the live chat was online.

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Sales Tax On Servers

Jun 12, 2007

can anyone offer a definitive answer on whether sales tax is applicable on the purchase of a physical server if that server is being colocated and leased out to customers as a dedicated box, with that customer paying sales tax?

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Dreamhost Sales Dwindling? Or Maybe Not?

Oct 24, 2008

I don't exactly recall the date, but a while ago, could be 1 week or more, I visited their site and read about their new anniversary offer, and there they had stated as follows: ...

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Bad Pre-Sales Experience With Flubberhosts

Oct 23, 2008

I`d like to say hi to everyone on here and well, bring it to your attention of a dodgy host, Flubberhosts.com if this is how they treat a possible client and then hit then with real expensive vps`s that they say are pipes, then you have there telephone support, states 24/7, well i`ve just spent 12 mins and 40 secs ringing it and nobody wants to pick it up, mind you though it is 11:36pm GMT, so there you go, if you want a "company" that abuses possible clients, has NO telephone support and is way expensive then feel free to contact them, I just thought you ought to know before you thought about purchasing from them, ...

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HiVelocity - Sales Experience

May 17, 2009

I was on WHT when i saw the banner ad of highvelocity and landed on the specials page and saw Core2Quad server. I opened live chat as it said in the banner ad for free stuff and upgrades.

Dave from hivelocity came on chat and we started negotiating and after a while i was offered Core2Quad, 8GB, 750 GB, 500 GB, 1500 GB with 100 mbps etc. for $184. I said okay and asked him to send me the quote so i can buy it in evening or the next day as I had to get approval for the funds from the boss.

To my surprise I got the approval etc. for 3 months pre-pay but I did'nt get the quote from Dave which was prmoised to me by Dave in 1 hour after live chat session. I in evening went agaion on live chat and no response. After waiting alot on livechat i opened a support ticket and it has not been answered till now.

Today i again went on live chat and after 15-20 mins of waiting Ron came up with the following chat we had:

Quote:

Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Ron'
Tapan: where is Dave ?
Ron: Hello. How may I assist you?
Ron: Our sales representatives are unavailable at this hour. However, if you could provide me your requirements, along with your email address, your full name and phone number, I can have one of our sales representatives get in touch with you as soon as possible.
Tapan: i already had detailed talk with dave yesterday and he was going to send me a quote in 1 hour
Tapan: there's no quote
Tapan: no email
Tapan: i even opened a support ticket
Tapan: there has been no reply to it
Tapan: is this the top notch service dave was refering to ?
Ron: dave is away at the moment
Ron: May I know your full name please
Ron: also let me know if this email is good for you tapan@avissoftware.com
Ron: I will have dave to get back to you on this
Tapan: Tapan Bhanot
Tapan: tapan@avissoftware.com
Tapan: i am trying to contact him since yesterday
Ron: Thank you tapan
Ron: and we are sorry for the delay
Ron: do you know his email ?
Tapan: no
Ron: dave@hivelocity.net
Ron: you can send him an email
Tapan: ok
Tapan: are you sales also ?
Ron: I will also have him to get back to you on this
Ron: nah
Tapan: ok
Ron: I am from tech support
Tapan: ok
Tapan: ok thanks bye
Ron: Bye

By the looks of this you can imagine the High Level of Support Dave was telling me about. I opened the livechat for a sales staff and a tech support guy is answering the live chat. This is really good!

I've had server with LT, Sago etc. and nowhere I have seen such crap at pre-sale level. How would they expect customer to return to them when they are behaving like this at the first step ?

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HP (server) Sales Contact

Jun 11, 2008

We have been dealing exclusively with Dell, but are looking into HP as well now. How aggresive can they be in their pricing? At what price volume will they start to be very aggresive?

Does anybody has a good HP sales contact that they can share? Looking for 50-100 of their lower end server (DL120).

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GigeNet Sales & Servers

Oct 23, 2008

GigeNet's servers is pretty cheap when you order high specs, and they support it, with great SLA and many other features.

I've tried contacting their sales team but no reply after more than 24 hours.. I wonder how would their support be like too..

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Bad Attitude From Servepath Sales Rep

Aug 8, 2008

I have had a bad experience with a servepath sales rep, I wonder if the entire company acted in such ways as its really really bad and stupid way to do business.

2 days ago I wanted to subscribe a dedicated server. I looked around and found servepath and decided to go with them initially. Went through their online chat and the sales rep gave me a quotation after several questions from me. Took the sales rep more than 1 1/2 hour to give me the quotation. The sales rep said it took 3 days to get the server ready for me..which seemed long but I asked him to send me the quotation anyway. While I waited, I did more research on the company and looked for other potential companies.

It seems that there were lots of complaints about servepath's customer service, So I looked elsewhere and that's where I found SingleHop instead. I had some issues with the billing but the co-founder - Dan Ushman emailed me and assumed me that they don't charge until the order is processed (since it was not processed yet, they cancelled it and I made another order). It took them no more than 3 hours to get the server up and running! This was impressive compared to servepath's 3 days to get the server up and running.

All went well until the servepath sales rep emailed me asking why I haven't reply him on the quotation. I just told him that I signed with another company. He then replied:

I put those quotes together on the spot for you as you gave me your word you were going to sign that night. Do you consider that respectful business etitquete?

So I replied like this:

I understand your frustration, but I waited for almost 2 hours before I got the quote, I was in a hurry so I decided to sign up with another company and after doing more research. I believe its natural in business you may not necessarily get the business all the time, as a sales person you should know that.

He further replied:

When someone gives me their word I believe them.

So I replied:

There was not at any point I promised to sign up with you. I did mention I chose the package and decided what I wanted but did NOT promise I wanted to sign up with you.

Apart from the reason that you sent in the quotation > 1 hour, you also mentioned the server could be ready within 3 days only. As I wanted the server fast, I decided to go with another hosting company who could (and DID IT) in less than 24 hours. I hope you understand this. I'm thankful for your time.

And he stopped replying my mail after that. From what you can see, this sales rep really has a bad attitude. I'm no sales person but if you give a quotation to someone, it does NOT mean you will get that sale. And even if the person DID promise you, that's not the right way to react. He should ask me instead why I didn't choose servepath and how to improve their package, etc so that they can serve pple better..and not shoot the customer..

So guys, don't ever deal with servepath, you will regret it. Take my word, go with SingleHop, they did an excellent job.

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Sales Issue With ColoMax.com

Feb 2, 2007

I was looking into getting a cabinet to host a few servers and saw that their is an ad on the colomax.com main page saying $499 for a locking cabinet with 2x20amp circuits. This seems like a great deal and I gave their sales staff a call. The sales guy who picked up seemed confident he could get me this quote but had to double check. This seemed odd since its being advertised on the main page. I went through the process of asking him for more info and he got back to me for a quote for $100 more. Has anyone had a similar experience with colomax? I've heard so many good things about colomax and nrsoftware, I'm suprised they are doing false advertising.

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Good Response Time From Pre-sales

Feb 15, 2009

What is a good response time for pre-sales questions?

I have contact ed 4 hosts and here is their timing:

Godaddy: 17 hours

Geekstorage: 16 hours, second mail: no response for another 16 hours

Hawkhost: No response for 4 hours

Downtownhost: No response for 2 hours

My previous experience has been aspnix and I used to get their response within an hour but this time I need a linux host.

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KnownHost Sales Response Times

Apr 17, 2009

Has anyone else noticed the support responses from knownhost are taking longer and have less detail and not actually solving the problem on the first email? The service has been great so far but I find they are no longer going the extra mile in their responses?

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24/7 Sales/Technical Support Service

Sep 2, 2008

How can I do marketing for my 24/7 webhosting sales and technical support service?

I know SEO is a methods but another?

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Did IPower Pay The Commission For The Sales In August

Nov 23, 2008

I am the affiliate partner of iPower.

I have only less than 5 sales per month before July.

I asked iPower how could I be the power player of them.

They told me, I must have to sale more than 10 new clients per month.

So...I promo iPower very hard from August, and I have more than 10 sales in August, September, and October.

And they email to me in 29/October, they ask me how the great sales I can do?? And till now, they do not pay me the commission again.

Or does iPower has some problem?

Maybe my english is not good enough, but I promote iPower very hard.

So...they doubt these sales from my site?

I worry about that they would not pay me the commission, how should I do?

Does iPower pay the commission to everyone for the sales in August??

Anyone have recieved the commission from iPower for the sales in August??

I am a honest affiliate partner, I want my money.

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Zogmo And Colo4Dallas. No Reply From Sales

Mar 27, 2008

I've fire off several email to sales asking about coloing a single server and got no reply whatsoever. are these two providers too big now to talk to a small fish?

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Theprimehost Does Not Respond To My Pre-sales Questions

Dec 18, 2007

I recently contacted 'theprimehost' with some pre-sales questions about their service.

However I received no replies, so posted on their forums in hope to get a reply from Darrell. However I found that the thread was removed. The questions I asked were as below:

1. Can I host MODx/Textpattern on Primehost space?
2. Do I get access to mod_rewrite / SSH with your account? (As an individual and as reseller)
3. How much do you charge for a dedicated IP?
4. Do you oversell or allow overselling with reseller accounts? How is the bandwidth calculated?
5. How can I monitor the uptime of your servers?
6. Is domain alias enabled?
7. Does mail enable me to set vacation auto-replies?
8. How frequently do you backup data?
9. Do you accept payments for 2 years at a time?
10. I didn't find information about your datacenter on the site. Can you please tell me more about it?
11. Can I avail of the 20% discount in addition to the 2 for 1 offer? Till when are these two offers valid?

I wonder why nobody at 'theprimehost' bothered to reply to my queries and deleted the thread so promptly. Anybody knows whats up with the guys? I have seen great reviews about them on the forum so this was unexpected.

I know Darrell is active on this forum - maybe he can clarify...

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Power VPS Packages? Sales / Billing / Support

Sep 9, 2008

I've been with PVPS for coming up 2 years now, Ive had a few issues but they have mostly been sorted quickly...

I'm fairly happy with the support, they are normally answered quickly, however I have had a few things going on - one now for over a year, and I just get fobbed off.... but other than that, the main bulk of the service is A1. You always seem to get the same guys, which is nice, kinda means they are all real people and reliable... etc etc...

However I'm not sure if there are better companies out there, I pay $126.95 p/q + $12 p/a for an extra IP address.

I'm on Plesk 8.6 Centos 4.02, PHP 5.1.6-3.el4s1.7 and MySQL 5.0.46-1.el4.centos -
GenuineIntel, Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz

Currently getting alerts saying im within 500mb of my 10GB space.

only have 29 domains, but its increasing by a couple a month gradually...

I'm just waiting for them to get intouch about an upgrade cost etc... but I'm not sure about bandwidth etc...

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Peer1 Miami Sales And Setup Review

Apr 13, 2008

I just moved 3 servers to colo with Peer1 in Miami. I just had 3 great years of colo with Fluidhosting so my standards are high. I wanted to buy directly from a Tier2, however, and Miami is close enough that I can access the datacenter if I need to which will be a plus.

My sales rep, Delynn, was great. Many of you are hosts and know that buying directly from Tier1's and Tier2's can be a pain in the butt because of the typical big company sales approach. You know when they refuse to give you a price and instead insist on knowing what your "budget" is... Delynn didn't do that, Peer1 has some great deals for smaller setups like 1/8th cabinets w/ 5mbps. They also gave me a month to month contract for a modest increase over the full year contract amount.

As for setup: The servers were installed within 2 hours of arriving on a Saturday. The tech gave me a call and confirmed everything was ok and that my 3 servers + unmanaged switch were doing ok on the 5 amp circuit since my servers are pretty low power usage. Their NOC is very smart and fast and available 24/7 afaik.

Important things to note: Luckily the day before my servers arrived I had an "oh @#%@" moment when I realized that I'd probably need to send them my own switch/power strip/ethernet cables. Sure enough this was the case and I overnighted a box to arrive at the same time as my servers. IMO this is a rather small caveat. It's not a big deal to send them a 50-100 dollar 100mbps unmanaged switch that's only using 0.2 amps.

So it's been "so far so good" I've been a fan of the Peer1 network since years ago when Fluidhosting used to carry them. As one would expect the Peer1 Miami pings to Europe/Asia aren't as good as the Internap routes from the northeast but I'm expecting the nearly flawless Peer1 network connectivity that I remember. I will give a network update in a few months.

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How Come Poor Quality Web Host Gain High Sales

Oct 7, 2009

I have seen number of web host with poor performance gain allot of sales.
number of ppl complaining on wht about such host.

I wonder how come customer go there, and how come they have such large sales, on other hand I saw some quality web host with fewer clients?

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Dealing With ThePlanet Sales Staff Is Like A Trip To The Dentist

Apr 17, 2008

I've been pretty happy with my servers with theplanet/ev1servers for the past, err, 5 years. But the OSes were out of date and it seemed like I could stand to get some significantly improved hardware for what I'm paying now (or, comparable hardware for a lot less).

I put in a RFQ from ThePlanet to see what I could do as far as upgrading my current server, hoping for something a little better than buying a new server while the old one is up and moving everything over, and also hopefully avoiding re-paying a one-time fee I had for a secondary hard drive.

Now I have no problem whatsoever with the result -- that my only option is to buy a new server, they won't migrate my HDs, and they won't upgrade my current server, and they won't give me any kind of credit for the second hard drive or let me transfer it to a new server. I get where they're coming form, even though it might make sense to figure out something a little better for a customer of 5 years that's dropped about $25k over that time period.

The problem is their sales staff. I'm surprised that theplanet (at least theplanet I remember from when I signed up) would have sales people so apathetic and basically useless.

Getting information I requested in my initial ticket took back-and-forth with a sales rep over the span of over 24 hours (and I still haven't really gotten an answer on one part, about my secondary hard drive). Actually looking at the ticket now, the initial response was over 24 hours after I opened a ticket (and it was opened during working hours).

Heck, the first two responses didn't even include a price for the hardware he wanted me to buy, just if I wanted to proceed and buy it.

Figuring it beats waiting I did one of their instant chats and before answering my questions I was told to be sure to give the guy credit for the servers I order. In fact, him telling me his contact information and to choose him were the only complete sentences I got, and roughly 80% of the communication I received.

I haven't needed support on my server recently, so I can't speak to if this is the quality of their support department now. I don't think I'll be around to find out though.

(Executive summary: Hello SoftLayer!)

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