Good Response Time From Pre-sales

Feb 15, 2009

What is a good response time for pre-sales questions?

I have contact ed 4 hosts and here is their timing:

Godaddy: 17 hours

Geekstorage: 16 hours, second mail: no response for another 16 hours

Hawkhost: No response for 4 hours

Downtownhost: No response for 2 hours

My previous experience has been aspnix and I used to get their response within an hour but this time I need a linux host.

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KnownHost Sales Response Times

Apr 17, 2009

Has anyone else noticed the support responses from knownhost are taking longer and have less detail and not actually solving the problem on the first email? The service has been great so far but I find they are no longer going the extra mile in their responses?

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Sep 25, 2008

I can't get access to a certain site. I always get the page with:

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If an ISP is blocking this site (if that's possible?), that would lead to that 'network timeout' page wouldn't it?

What is the most likely reason for getting a timeout page anyway?

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May 16, 2009

Request response time on my openvz node is very very low!

Load is below than 4 6 5

But ping, http, mysql, ... response time is very low!

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Any ideas on what's the average response time there?

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Sep 23, 2008

Can it be that the company provides 10 minutes response time guarantee?

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How can it be checked?

Do you believe in that?

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So, question is

- for normal hosting, which way do you prefer? Less hops or less response time?

- for VoIP service, which way do you prefer? Less hops or less response time?

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Apr 14, 2007

How can we know that how long it takes our server to respond, in terms of Microseconds. Is it take long time while processing an Ms Access database or SQL Server, Sending flash movies to client.

For example, I can accomplish a task while reading data from server database , also I can accomplish it using an image or flash movie.

Which way should be efficient for my visitors, I am using a paid hosting plan.

Also I have another question.

How could I know that a web hosting provider company's server is a fast machine than other company. I have options like "WebHost Company1" & "WebHost Company2"

I host the same website on both servers, while I request some page in a client machine, How could I measure the efficency & speed of the server, I am sure both servers will not send content to client with same speed.

due to any reasons, may be 1 server has more traffic, has slow hardware, has longer route.

Also which technology is faster, ASP, ASP.Net, PHP, coldfusion. Is there some way to measure these facts about a webserver.

In these cases, how could I choose best server. How to made decession about that.

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My VPS from VPSVille is down more than 6:30h i have immediately open a ticket and have not receive response my ticket status is NOT VIEWED. Usually their response time is way faster. I have open another ticket thinking that there is mabye ticket error and thay have not receive the first one and 1h befora i have open the fist ticket about the problem i have send them another ticket about sales and so far no reply.

I have sugest them multiple times and now i`m vary disapointed.

So what is your average responce time from your VPS provider about ctitical problem and ticket marked with HIGHT priority ?

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Jun 9, 2009

I have a dedicated server that I am renting that appears to randomly respond very slowly for some reason (pings are between 90-4000ms with about 75% packet loss).

This has been happening lately (about once a week for the past 4 weeks) and I thought I had originally found the cause of the problem but it appears I haven't.

Originally, when this problem was happening we were getting an abnormally high about of traffic but a reboot always fixed the issue. I've checked every where I can think of but I cannot find anything out of the ordinary.

ight now we're averaging less than 2Mbps in traffic, the CPU load is less than 0.75, the memory usage is at 55% with no swap being used, Apache connections are normal, no active SSH, FTP, or mail connections, I've restarted all services which had no impact, I've checked the access and error logs but can't see anything out of the ordinary.

I have a ticket open with the data center but I'm trying to figure this out on my own to fix whatever is causing this so I can move my data over to a new server we just got setup over the weekend in a local data center.

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Apr 4, 2008

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I was fully expecting a slow, condescending response and a bill for the service (I asked to be charged but they refused and said that OS reloads are always free despite having to do more than a simple OS reload for me)... What I got was near immediate response from a polite and fully competent staff that did exactly what I wanted. Thanks ServerBeach!

I'll review their uptime after I've been with them for good chunk of time. I'm at Virginia and I read about two power outages they had before, but having dealt with their staff there I'm confident that these guys have that completely under control now.

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I am happy with KH since they are pretty fast in answering. Usually, my tickets get responded within 20-30 mins. But, when your tail is on fire, even 30 minutes seems to be eternity .

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Do you know any dedicated company that has very fast response time when contacted regarding server problems (bw slowdown, server not responding, etc.). I need really prompt support, best would be if techical support is available through live chat. Also, I dont need live chat like I experienced with some companies, in which 90% of the time they tell you please e-mail support@xxxx.xxx for help. And then I wait 6 hours for support to reply. I want company which will take server down/server slowdown very seriously and start resolving the issue within 15 minutes. Does support like this even exists, ?

Also, can you tell me in terms of responsivenes which is best (if you have server in one of these companies, what was their average response time):

HiVelocity, FDC, AlphaRed, any other company with good bandwidth offers. I need 20Mbps unmetered (or 100Mbps shared unmetered), or 6000 Gb outgoing bw.

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I recently made a shift to FDC for one of my servers that I use for downloadable content.

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I'm using about 10/15mbps on the server according to my cPanel statistics. I just wanted to ask here prior to contacting FDC on this, whether this slow server response time has something to do with the bandwidth port, or perhaps the server's RAM, CPU, etc? Given I'm using quite minimal bandwidth on the port, should I consider having them fix this or upgrade the server instead?

And if I had to upgrade, would I need to upgrade the port or the RAM, or both for this?

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Aug 19, 2007

I have chosen a web hosting server for my oscommerce template and I face some problems with the response time and refresh performance of the site's pages.

I am thinking of changing to Lunarpages web hosting server.

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I access my site from Europe while my web hosting server is in the U.S. Does it have anything to do with slow response?

I look for a fast web hosting in the US.

Is anybody cooperating with lunarpages that could provide me its URL to check its site's performance?

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A phone call to the number listed on their website resulted only in a message that there is no one available at extension XYZ. I didn't try repeat calls since playing international phone tag is not quite my idea of fun.

I realise that it was/still is early in the morning at their location, but nonetheless, I'd expect a company their size to respond a lot faster to reports such as this.

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Tue Nov 11 17:02:51 CST 2008
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Code:
Last Refresh:
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So, that is correct too..

But email arrives with -4 hours time, example:

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I already rebooted httpd, exim, and imap server, and the server itself too.. and problem stills.

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Jan 14, 2009

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Nov 7, 2008

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Feb 16, 2008

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Aug 30, 2007

Has anyone else here had issues recently with the Zone.NET online sales chat? Over the last 36 hours it's been saying that the chat is online, but I'll sit in the queue for hours at a time without a reply.

I opened up a chat session earlier today and got a response, however they never replied to any of my questions - is there anything up over there?

Is their pre-sales support usually this poor? Before contacting them I checked out their reputation on WHT and they looked like their product and support were top notch.


Being in Australia can sometimes make speaking to live chat a bit difficult, however I've tried at various times through the day/night and at all times it's said the live chat was online.

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Jan 6, 2008

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That mean too slow with the other sites!

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May 17, 2009

I was on WHT when i saw the banner ad of highvelocity and landed on the specials page and saw Core2Quad server. I opened live chat as it said in the banner ad for free stuff and upgrades.

Dave from hivelocity came on chat and we started negotiating and after a while i was offered Core2Quad, 8GB, 750 GB, 500 GB, 1500 GB with 100 mbps etc. for $184. I said okay and asked him to send me the quote so i can buy it in evening or the next day as I had to get approval for the funds from the boss.

To my surprise I got the approval etc. for 3 months pre-pay but I did'nt get the quote from Dave which was prmoised to me by Dave in 1 hour after live chat session. I in evening went agaion on live chat and no response. After waiting alot on livechat i opened a support ticket and it has not been answered till now.

Today i again went on live chat and after 15-20 mins of waiting Ron came up with the following chat we had:

Quote:

Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Ron'
Tapan: where is Dave ?
Ron: Hello. How may I assist you?
Ron: Our sales representatives are unavailable at this hour. However, if you could provide me your requirements, along with your email address, your full name and phone number, I can have one of our sales representatives get in touch with you as soon as possible.
Tapan: i already had detailed talk with dave yesterday and he was going to send me a quote in 1 hour
Tapan: there's no quote
Tapan: no email
Tapan: i even opened a support ticket
Tapan: there has been no reply to it
Tapan: is this the top notch service dave was refering to ?
Ron: dave is away at the moment
Ron: May I know your full name please
Ron: also let me know if this email is good for you tapan@avissoftware.com
Ron: I will have dave to get back to you on this
Tapan: Tapan Bhanot
Tapan: tapan@avissoftware.com
Tapan: i am trying to contact him since yesterday
Ron: Thank you tapan
Ron: and we are sorry for the delay
Ron: do you know his email ?
Tapan: no
Ron: dave@hivelocity.net
Ron: you can send him an email
Tapan: ok
Tapan: are you sales also ?
Ron: I will also have him to get back to you on this
Ron: nah
Tapan: ok
Ron: I am from tech support
Tapan: ok
Tapan: ok thanks bye
Ron: Bye

By the looks of this you can imagine the High Level of Support Dave was telling me about. I opened the livechat for a sales staff and a tech support guy is answering the live chat. This is really good!

I've had server with LT, Sago etc. and nowhere I have seen such crap at pre-sale level. How would they expect customer to return to them when they are behaving like this at the first step ?

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We have been dealing exclusively with Dell, but are looking into HP as well now. How aggresive can they be in their pricing? At what price volume will they start to be very aggresive?

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