Plesk 12.x / Linux :: Manual Update While Autoupdate Failed

May 5, 2015

Ive the problem that i must update my Plesk manual, after Server-Restart i become this Error:

ERROR: Zend_Db_Adapter_Exception: SQLSTATE[HY000] [1045] Access denied for user 'admin'@'localhost' (using password: YES) (Abstract.php:144)

I tried this: URL....Ive got a Linux V-Server from Strato!

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Plesk 12.x / Linux :: Autoinstaller - Failed To Update

Dec 5, 2014

When I logged in today I saw this message:"Failed to update Plesk. To solve this problem, you can send the update log to Parallels support. View the update logs (Dec 5, 2014). Copy the logs to your computer before you close this message. To close this message, click here." Here is the error log - how do I fix this issue:

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)

Details: Doing restart of Parallels Installer...
File downloading products.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
File downloading versions.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...

[code].....

Not all packages were installed.Please resolve this issue and try installing the packages again.

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Plesk 11.x / Linux :: Failed To Update Panel 11.5.30

May 22, 2014

PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE

11.5.30 Update #44, Ubuntu precise 64bit

PROBLEM DESCRIPTION

Upgrade fails with message: Failed to update Panel.you can send the update log to Parallels support. View the update logs (May 22, 2014). Copy the logs to your computer before you close this message.

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Plesk 12.x / Linux :: Failed To Update - Bind9

Jul 10, 2015

i have an email saying that Plesk has failed to update:Failed to update Plesk. To solve this problem, you can send the update log to Parallels support.

OS: Ubuntu 14.04.2 LTS
Plesk version: 12.0.18 Update #53 , last updated at July 7, 2015 06:30 AM. uRL...

It looks like something with Bind9 failed, however i'm not totally sure. I have DNS installed, however its not used. It had to be installed to generate the domain keys for email authentication.My sites still work, however it looks like the DNS option is no long present in Plesk.ow to proceed with the update?

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Plesk 12.x / Linux :: After Every Autoupdate Mail And Ftp Fail

Dec 29, 2014

after every autoupdate mail and ftp fail. Only an psa stopall / start can solve this.

Using DEB7 Plesk 12.0.x

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Plesk 11.x / Linux :: Update Of Parallels Panel Has Failed

Aug 4, 2014

I have Parallels Plesk Panel v.11.5.30 on CentOS (Linux version 2.6.32-431.3.1.el6.x86_64) and I get error message whenever Plesk tries autoupdates.

Problem started to appear just after I updated server with atomicorpURL....When I try to update manually through console (yum update) I get following error:

Code:
warning: rpmts_HdrFromFdno: Header V3 RSA/SHA1 Signature, key ID 4520afa9: NOKEY
Retrieving key from file:///etc/pki/rpm-gpg/RPM-GPG-KEY.art.txt

The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository.When I try to update any component manually through panel I get following error (This is for Apache web server support):

Code:
Installation started in background
Loaded plugins: fastestmirror, priorities
Loading mirror speeds from cached hostfile
* atomic: www7.atomicorp.com
* base: mirror.checkdomain.de
* extras: mirror.checkdomain.de
* updates: mirror.checkdomain.de

[code]....

Fatal error during packages installation: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository.YumBaseError: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository. Error: Failed to run the Yum utility.The Yum utility failed to install the required packages.Attention! Your software might be inoperable.

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Plesk 12.x / Linux :: Update Bootstrapper Failed (404 Not Found)

Jun 30, 2014

I upgraded to Plesk 12 and now i tried to update with autoinstaller, but i get this errors:

Code:

WARNING: The following packages cannot be authenticated!

pp12.0.18-bootstrapper
Authentication warning overridden.
Err URL 404 Not Found
Failed to fetch URL 404 Not Found
E: Unable to fetch some archives, maybe run apt-get update or try with --fix-missing?
Synchronizing the Debian APT package index files...

ERROR: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

I tried with apt-get but there is no update available.

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Plesk 12.x / Linux :: Mail Forwarding Failed After Update

Sep 16, 2014

I update my plesk 11,5 to 12.And I activate (limit control for smtp)After this action the email forwarding fails in all domains of plesk.This is the mail system at host fsyc.org. You can delete your own text from the attached returned message.

Reporting-MTA: dns; fsyc.org
X-Postfix-Queue-ID: 5B51E2E800BC
X-Postfix-Sender: rfc822; rbuila@robertobuil.com
Arrival-Date: Tue, 16 Sep 2014 14:21:10 +0200 (CEST)

[code].....

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Plesk 12.x / Linux :: Horde Login Failed Since Update

Sep 26, 2014

Since the update from 11.5 to 12 working Horde login no longer, IMAP works otherwise perfect.

psa-horde.log:
ERR: HORDE [horde] FAILED LOGIN for info@xydomain.tld (info@xydomain.tld) [xx.xx.xx.xx] to horde [pid 20347 on line 216 of "/usr/share/psa-horde/login.php"]
xx.xx.xx.xx = Server-IP

Message from the Horde:
Login failed.

(Email / password are of course correct)

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Plesk 12.x / Linux :: 502 Bad Gateway Since Auto Update Failed

Dec 18, 2014

It seems last night Plesk ran any update and it failed. I received an mail with a link to the log, but I cant access Plesk Panel to see the log.

When trying to access Plesk, I get "502 Bad Gateway" Message.

Inside the Log there are many errors like:

Code:

2014/12/18 15:26:51 [crit] 14416#0: *3563 connect() to unix:/var/run/sw-engine.sock failed (2: No such file or directory) while connecting to upstream, client: xxx.xxx.xxx.xxx, server: , request: "GET / HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "xxxxx:8443"

Is there any way to disable auto updates for plesk?

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Plesk 11.x / Linux :: Failed To Update Panel - Error Message

Feb 10, 2015

I'm using Plesk 11 in a Ubuntu 12.04 Linux environment on a remote dedicated server. I am NOT trying to upgrade to Plesk 12. But, every time I log onto the panel, I get the error message shown on the subject line. Afterward, it says, "To solve this problem, send an update log to Parallels support." I have the update log ... but "where" to send it. Is there an email address? A webpage?

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Plesk 12.x / Linux :: Automatic Wordpress Update - Decoding Failed

Aug 13, 2014

We have over 50 WordPress installations with us on the server. Everything works very well. Only a WordPress there are problems. For automatic updates, we receive only:

Code:

Decoding failed: Syntax error

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Plesk 11.x / Linux :: Panel 11.5 Update - Installation Or Upgrade Failed

Oct 28, 2014

I'm getting the following alert in my Plesk 11.5 panel :

1) Failed to update Panel. To solve this problem, you can send the update log to Parallels support. View the update logs (Oct 27, 2014). View the update logs (Oct 28, 2014). Copy the logs to your computer before you close this message. To close this message, click here.

2) Installation or upgrade failed. For more information, log in as root to the server over SSH and view the file /tmp/plesk_11.5.30_installation.log. To remove this notice, remove the file /var/lock/parallels-panel-upgrade-failure.flag from the server. Repair the failed upgrade or installation.
----------------------------
here the final part of the update log:
----
===> Cumulative APS controller database (apsc) upgrade has been started.
===> Upgrade of APS controller database has been completed.
===> Cumulative Plesk database upgrade (revertable stage) has been started.

[Code]....

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Plesk 11.x / Linux :: Autoupdate Fails ERROR While Trying To Backup MySQL Database

Jun 16, 2014

why but autoupdate fails. It doesn't give a reason why it cant backup.

For line of log :

START pp11.5.30-bootstrapper-11.5.30-cos5.build115131216.11 installing AT Thu Mar 27 07:43:37 CET 2014

Last lines of log :

===> Upgrading database

Trying to start service mysqld... mysqld (pid 24610) is running...
done
Trying to establish test connection... connected
done
Trying to find psa database... version is 011005030
Version is OK, no need to create psa database.
Trying to backup MySQL database...
ERROR while trying to backup MySQL database
Check the error reason(see log file: /tmp/plesk_11.5.30_installation.log), fix and try again

Trying to start psa...

**** Product prep-install for BASE failed.

***** problem report *****
ERROR while trying to backup MySQL database
Check the error reason(see log file: /tmp/plesk_11.5.30_installation.log), fix and try again
STOP Bootstrapper 11.5.30 prep-install for BASE AT Tue Jun 17 04:04:48 CEST 2014

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Plesk 11.x / Linux :: Parallels Panel Update Failed - Yum Repository Atomic Enabled

Nov 18, 2014

For some time now the Autoinstaller fails and the Plesk control panel becomes inoperable until I run the stop and then start command for the plesk control panel. Looking at the error log: autoinstaller3.log I see the following output:

WARNING: Third-party Yum repository 'atomic' is enabled, installation may fail.

Since you use one or more 3rd-party repos (say, atomic), be careful when installing different package versions from different repos as this may lead to installation failures. For example, you may encounter a problem if you first install PHP from a 3rd-party repo and then upgrade it using the Parallels repo. To avoid such situations, install and upgdare packages from the same repo.

Traceback (most recent call last):
File "/usr/local/psa/bin/yum_install", line 194, in <module>
main()
File "/usr/local/psa/bin/yum_install", line 189, in main

[code]....

The Yum utility failed to install the required packages.Attention! Your software might be inoperable.contact product technical support.Click to expand...

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Plesk 12.x / Linux :: Manual Installation Of Wordpress - How To Associate It To Webspace

Apr 12, 2015

I have a manual instalaltion of wordpress, how I can associate it to a webspace and manage like an webapp installed from plesk? 

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Plesk 11.x / Windows :: Update Failed 11.5.30?

Feb 19, 2014

I've tried to upgrade directly via Plesk Panel under Add or Remove Components but I get:

ERR_SSL_PROTOCOL_ERRORClick to expand...

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Plesk 12.x / Windows :: Auto Update Failed

Jun 19, 2015

I received the following error regarding an auto update that ran on the server.

Execution failed.
Command: ai.exe
Arguments: Array
(
[0] => --select-product-id
[1] => panel
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: ERROR: error during prepare patch panel-12.0.18~patch51...Failed to download the package URL.... The requested URL returned error: 500 Internal Server ErrorNot all packages were installed.Please try installing packages again later. I did verify with a web browser that I can access and download the WMIMSDNSProvider.dll file specified in the update. Is this just due to a timeout and the system retries the update? If so, how can I confirm that patch 51 got applied at some point.

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Plesk 11.x / Windows :: Parallels - Input String Was Not In Correct Format / Failed To Update RRD Database

Sep 24, 2013

Every day we get a couple off Parallels.Diagnostics.RRD.RrdStorageProvider errors:

Parallels.Diagnostics.RRD.RrdStorageProvider - <log4net.Error>Exception during StringFormat: Input string was not in a correct format. <format>Update to database {0} has failed [{2:HH:mm:ss:ffff}]. {1}</format><args>{cpu-1.rrd, Parallels.Diagnostics.RRD.RrdException: Failed to update RRD database "C:Program Files (x86)ParallelsPleskvarhealthdatalocalhostcpu-1.rrd":ERROR: could not lock RRD
, 00:00:09.6084608}</args></log4net.Error>

Source: ParallelsHealthMonitor

We are running a Windows 2008 R2 Enterprise server with the latest Plesk 11.5.30 update 16.

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Plesk 12.x / Linux :: SSL Error During Key Update

Oct 6, 2014

Whenever I try to update the Plesk key via webinterface I receive the following error:

Unable to connect to license server [URL] ....

cURL error description: Problem with the SSL CA cert (path? access rights?)(77)

Checking via command line shows that the SSL certificate of ka.parallels.com on port 5224 is expired in 2004 (!)

As it worked until today, why the SSL cert check fails now?

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Plesk 12.x / Linux :: How To Update Debian

Jun 24, 2015

Is it possible through Plesk Linux version on the root servers to update?If not and you will update the Debian itself, you have to note something? What should you back up before everything to make Plesk is working again? Is a complete reinstallation is required?

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Plesk 11.x / Linux :: How To Update Nginx

May 12, 2014

My current version of nginx in plesk 11.5.44 is 1.5.0 and i would like to update it to the latest stable version which is 1.6.0. However, i cannot seem to manage to do so. I tried with yum update nginx but i receive Package(s) nginx available, but not installed.

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Plesk 12.x / Linux :: No Any SSH Access After Update

Jul 3, 2014

After updating from Plesk 10 to Plesk 12 I have lost ssh access for all users (service is not running).

While I select ssh connection I still receive an error:

---------------------------
PuTTY Fatal Error
---------------------------
Server unexpectedly closed network connection
---------------------------
OK
---------------------------Click to expand...

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Plesk 11.x / Linux :: Panel Won't Update

Jul 25, 2014

I want to upgrade to Plesk 12, but want to make sure current version of 11.5.30 is working properly.Whenever Plesk tried to update I get the following error.Installing packages

Loaded plugins: fastestmirror, priorities, refresh-packagekit
Loading mirror speeds from cached hostfile
* atomic: www5.atomicorp.com
* epel: mirror.compevo.com
437 packages excluded due to repository priority protections

[code]....

Fatal error during packages installation: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository. YumBaseError: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package. Check that the correct key URLs are configured for this repository.

ERROR: Failed to run the Yum utility.The Yum utility failed to install the required packages.

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Plesk 12.x / Linux :: Cannot Login After Update From 11.x To 12.0.18

Jun 26, 2014

I have VPS Server with Parallels Plesk 11.5.30 (64 bits) on OVH.ORG..Today i do Update to newest version via https://MY-IP:8447

Code: [URL] .....

Now i cant login to my server: [URL] ....

How can i repair it. I dont wanna install again Plesk Panel becouse i have a lot of configuration and email adress.All components like Apache Mysql, ftp works good, but i cant only login.

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Plesk 12.x / Linux :: Update Php Version?

Jan 10, 2015

I've tried a few times to update php on my server from version 5.3 to the latest 5.5 however it keeps conflicting with apache2 that's installed and I ended up having to re-install everything as I accidentally deleted Plesk attempting to fix it.

Ideally I'd rather just run nginx with php-fpm without apache but it's not as straightforward anymore with plesk and how to go about updating PHP?

I've got a clean install of Parallels Plesk v12.0.18_build1200140606.15 running on Ubuntu 12.04.2 LTS.

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Plesk 12.x / Linux :: Update Destroys DNS - Can't Log In Anymore

Feb 25, 2015

Symptoms are that two of my domains are not resolved anymore, one of which is my mail, the other the plesk default. So even I try to login by ip, it bounces to the default name and that does not resolve.

This probably happened yesterday morning and i see an autoupdate log, so i can't think what else would cause this out of the blue, since i am on holiday and have not touched the server for three weeks.

The log doesn't really have errors, just one warning i saw, about packages not beeing updated, using old ones. But that was only passenger, so ok i guess. The log is rather big and so i didn't read it all. It ends by saying patch for 12.0.18 will not be applied and errors in apt-get update, that i mentioned.

The domains were set up like many others that still work, as masters.

I can log in as root, so if i could just let me log in by ip again.

Linux auringostaitaan.fi 3.2.0-4-amd64 #1 SMP Debian 3.2.63-2+deb7u1 x86_64

>plesk version
Product version: 12.0.18 Update #36
Update date: 2015/02/21 07:05
Build date: 2015/01/26 15:00
Build target: Debian 7.0
Revision: 333059
Architecture: 64-bit
Wrapper version: 1.1

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Plesk 12.x / Linux :: FTP Don't Answer After Auto-update

Feb 4, 2015

After each Plesk auto-update FTP server don't answer anymore.

We have to restart it with this commande line : /etc/init.d/xinetd restart

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Plesk 12.x / Linux :: Internal Statistics Don't Update

Jun 29, 2015

we have a problem with internal statistics in one of our servers with plesk, statistics don't update, trying command line at server with "/usr/local/psa/ admin/sbin/statistics --calculate-one --domain-name=domain.tld" we have this result:

[2015-06-29 11:17:23] ERR [util_exec] proc_close() failed

WARNING during statistics_collector execution: : statistics[22087]: Statistics info parsing error: Number value is out of range for expected type. Error occured at offset 856, character '9'.

[2015-06-29 11:17:29] ERR [statistics[22087]: Statistics info parsing error: Number value is out of range for expected type. Error occured at offset 856, character '9'.] ERROR during statistics_collector execution:

We can update some domains from command line, but others fail and cron dont update any, maybe if one fail the cron command stop working?

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Plesk 12.x / Linux :: ERROR IP Nginx After UPDATE

Mar 18, 2015

how is it possible that after an update my main site is down? This site: www.orderhosting.it has plesk Panel and I have 20 sites. They work perfectly but my main site is off. I think there is an error in the configuration because:

[root@orderhosting ~]# grep -r 199.99.36.73 /etc/nginx/
[root@orderhosting ~]#

This is strange.Error log does not report any errors, only this: [warn] RSA server certificate CommonName (CN) `Parallels Panel' does NOT match server name!?

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Plesk 12.x / Linux :: Duplicate Emails After Update To 12.0.18

Jul 17, 2014

After updating our server from plesk 11.5.30 to 12.0.18, one of our subscribers is receiving duplicate emails, a varying number anywhere between 5-15 of the same message!

Running plesk 12.0.18 on a CentOS 6.4 Cloud Server

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