Plesk 11.x / Linux :: Update Of Parallels Panel Has Failed

Aug 4, 2014

I have Parallels Plesk Panel v.11.5.30 on CentOS (Linux version 2.6.32-431.3.1.el6.x86_64) and I get error message whenever Plesk tries autoupdates.

Problem started to appear just after I updated server with atomicorpURL....When I try to update manually through console (yum update) I get following error:

Code:
warning: rpmts_HdrFromFdno: Header V3 RSA/SHA1 Signature, key ID 4520afa9: NOKEY
Retrieving key from file:///etc/pki/rpm-gpg/RPM-GPG-KEY.art.txt

The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository.When I try to update any component manually through panel I get following error (This is for Apache web server support):

Code:
Installation started in background
Loaded plugins: fastestmirror, priorities
Loading mirror speeds from cached hostfile
* atomic: www7.atomicorp.com
* base: mirror.checkdomain.de
* extras: mirror.checkdomain.de
* updates: mirror.checkdomain.de

[code]....

Fatal error during packages installation: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository.YumBaseError: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository. Error: Failed to run the Yum utility.The Yum utility failed to install the required packages.Attention! Your software might be inoperable.

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Plesk 11.x / Linux :: Parallels Panel Update Failed - Yum Repository Atomic Enabled

Nov 18, 2014

For some time now the Autoinstaller fails and the Plesk control panel becomes inoperable until I run the stop and then start command for the plesk control panel. Looking at the error log: autoinstaller3.log I see the following output:

WARNING: Third-party Yum repository 'atomic' is enabled, installation may fail.

Since you use one or more 3rd-party repos (say, atomic), be careful when installing different package versions from different repos as this may lead to installation failures. For example, you may encounter a problem if you first install PHP from a 3rd-party repo and then upgrade it using the Parallels repo. To avoid such situations, install and upgdare packages from the same repo.

Traceback (most recent call last):
File "/usr/local/psa/bin/yum_install", line 194, in <module>
main()
File "/usr/local/psa/bin/yum_install", line 189, in main

[code]....

The Yum utility failed to install the required packages.Attention! Your software might be inoperable.contact product technical support.Click to expand...

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Plesk 11.x / Linux :: Parallels Panel - Update PHP And MySQL

May 9, 2014

I am using Parallels panel 11.5.30 Update #44 on CentOS 6.5 (64bit version) located on VPS. What is the easiest way to update:

- PHP 5.3.3 to PHP 5.5.12 (current stable version) and
- MySQL 5.1.73 to MySQL 5.6.18 (current stable version).

Is it possible to update these from Plesk's control panel?

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Plesk 11.x / Linux :: Failed To Update Panel 11.5.30

May 22, 2014

PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE

11.5.30 Update #44, Ubuntu precise 64bit

PROBLEM DESCRIPTION

Upgrade fails with message: Failed to update Panel.you can send the update log to Parallels support. View the update logs (May 22, 2014). Copy the logs to your computer before you close this message.

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Plesk 11.x / Linux :: Failed To Update Panel - Error Message

Feb 10, 2015

I'm using Plesk 11 in a Ubuntu 12.04 Linux environment on a remote dedicated server. I am NOT trying to upgrade to Plesk 12. But, every time I log onto the panel, I get the error message shown on the subject line. Afterward, it says, "To solve this problem, send an update log to Parallels support." I have the update log ... but "where" to send it. Is there an email address? A webpage?

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Plesk 11.x / Linux :: Panel 11.5 Update - Installation Or Upgrade Failed

Oct 28, 2014

I'm getting the following alert in my Plesk 11.5 panel :

1) Failed to update Panel. To solve this problem, you can send the update log to Parallels support. View the update logs (Oct 27, 2014). View the update logs (Oct 28, 2014). Copy the logs to your computer before you close this message. To close this message, click here.

2) Installation or upgrade failed. For more information, log in as root to the server over SSH and view the file /tmp/plesk_11.5.30_installation.log. To remove this notice, remove the file /var/lock/parallels-panel-upgrade-failure.flag from the server. Repair the failed upgrade or installation.
----------------------------
here the final part of the update log:
----
===> Cumulative APS controller database (apsc) upgrade has been started.
===> Upgrade of APS controller database has been completed.
===> Cumulative Plesk database upgrade (revertable stage) has been started.

[Code]....

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Plesk 11.x / Windows :: Parallels - Input String Was Not In Correct Format / Failed To Update RRD Database

Sep 24, 2013

Every day we get a couple off Parallels.Diagnostics.RRD.RrdStorageProvider errors:

Parallels.Diagnostics.RRD.RrdStorageProvider - <log4net.Error>Exception during StringFormat: Input string was not in a correct format. <format>Update to database {0} has failed [{2:HH:mm:ss:ffff}]. {1}</format><args>{cpu-1.rrd, Parallels.Diagnostics.RRD.RrdException: Failed to update RRD database "C:Program Files (x86)ParallelsPleskvarhealthdatalocalhostcpu-1.rrd":ERROR: could not lock RRD
, 00:00:09.6084608}</args></log4net.Error>

Source: ParallelsHealthMonitor

We are running a Windows 2008 R2 Enterprise server with the latest Plesk 11.5.30 update 16.

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Plesk 11.x / Linux :: Upgrade Parallels 11.5 To 12 From Panel

Dec 25, 2014

is it safe to Upgrade Parallels 11.5 to 12 from the panel

OS
CentOS 5.10 (Final)
Panel version11.5.30 Update #48, last updated at Nov 21, 2014 02:33 PM

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Plesk 11.x / Linux :: Login To Parallels Panel Just Reload The Page

Jul 10, 2014

I have a problem to login Parallels Plesk Panel, on a 1and1 vps.

When I click on "login", it just reload the page (I'm sure that username and password is correct).

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Plesk 12.x / Linux :: Parallels Installer - Failure During Auto Update

Dec 26, 2014

I have a message of failure during autoupdate of my plesk ...

The logs are.

Code:

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class

[Code] ....

ERROR: Installation will not continue
Not all packages were installed.
Please, contact product technical support.

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Plesk 12.x / Linux :: Uninstall Parallels Panel News Extension Error

Sep 12, 2014

when trying to uninstall this extension I get the following error: Executing /opt/psa/admin/plib/modules/panel-news/scripts/pre-uninstall.php failed.

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Plesk 11.x / Linux :: Panel Won't Update

Jul 25, 2014

I want to upgrade to Plesk 12, but want to make sure current version of 11.5.30 is working properly.Whenever Plesk tried to update I get the following error.Installing packages

Loaded plugins: fastestmirror, priorities, refresh-packagekit
Loading mirror speeds from cached hostfile
* atomic: www5.atomicorp.com
* epel: mirror.compevo.com
437 packages excluded due to repository priority protections

[code]....

Fatal error during packages installation: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository. YumBaseError: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package. Check that the correct key URLs are configured for this repository.

ERROR: Failed to run the Yum utility.The Yum utility failed to install the required packages.

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Plesk 12.x / Linux :: Panel MU Update Notifications

Nov 5, 2014

On one CentOS 6.5 Plesk 12.0.18 install (with all MUs applied) each time an admin logs in a notification is displayed ("Plesk was successfully updated. View detailed information on the updates.") and once a week the panel generates an email notification (Plesk panel updated successfully).

Other Plesk 12.0.18 servers that are set to automatically update aren't generating this email notification or displaying the "green" notification upon login to the Plesk Panel. Is there a flag, tmp file, or a DB trigger that isn't being set properly to cause this?

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Plesk 11.x / Linux :: Cannot Login To Admin Panel After Update

May 17, 2014

I am using CentOS 6.4... I cannot login to the admin page. Showing this message:

Error: Unable to log you on. An internal error occurred in the Single Sign-on authorization engine. Please try to log in later, and contact your hosting service provider if the problem persists.

Error log:
Doing restart of Parallels Installer...
2014-05-17 01:08:38: (server.c.1543) server stopped by UID = 0 PID = 10122
2014/05/17 01:15:04 [crit] 16495#0: *1 connect() to unix:/var/run/sw-engine.sock failed (2: No such file or directory) while connecting to upstream, client: 127.0.0.1, server: , request: "POST /plesk-billing/task-manager.php HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "localhost:8443"

[Code] ....

I have tried this post: [URL] ....

[root@ns4008757 ~]# /usr/share/plesk-billing/integration --command=repair-all
Customer & Business Manager is not installed yet.
[root@ns4008757 ~]# /usr/local/psa/bin/sso -g
SSO status: on
SSO server url: https://XXX.XXX.XXX.XXX:8443
SSO API version: sw:sso:idp:1_0
SSO Application ID: z9fabw14uesl6ccoz0wnpwk68eghgvs6ny7

After running this two lines, when i login to admin panel, it shows: Can not extract SAML message.

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Plesk 11.x / Linux :: Running Auto Update Of Panel

Jun 7, 2014

my plesk control panel 11.5.30 has problems running the auto update of the panel. During the upgrade, the server reboots even after an error message appears that shows the following message: Can't parse /root/parallels/products.inf3: Error reading end tag.

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Plesk 12.x / Linux :: Unable To Update From Panel - Page Does Not Load

Jan 19, 2015

After doing the upgrade to v12.0.18 when I go in : tools , updates the page does not load . I added to the firewall port 8447 but nothing .

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Plesk 12.x / Linux :: Autoinstaller - Failed To Update

Dec 5, 2014

When I logged in today I saw this message:"Failed to update Plesk. To solve this problem, you can send the update log to Parallels support. View the update logs (Dec 5, 2014). Copy the logs to your computer before you close this message. To close this message, click here." Here is the error log - how do I fix this issue:

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)

Details: Doing restart of Parallels Installer...
File downloading products.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
File downloading versions.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...

[code].....

Not all packages were installed.Please resolve this issue and try installing the packages again.

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Plesk 12.x / Linux :: Failed To Update - Bind9

Jul 10, 2015

i have an email saying that Plesk has failed to update:Failed to update Plesk. To solve this problem, you can send the update log to Parallels support.

OS: Ubuntu 14.04.2 LTS
Plesk version: 12.0.18 Update #53 , last updated at July 7, 2015 06:30 AM. uRL...

It looks like something with Bind9 failed, however i'm not totally sure. I have DNS installed, however its not used. It had to be installed to generate the domain keys for email authentication.My sites still work, however it looks like the DNS option is no long present in Plesk.ow to proceed with the update?

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Plesk 12.x / Linux :: Manual Update While Autoupdate Failed

May 5, 2015

Ive the problem that i must update my Plesk manual, after Server-Restart i become this Error:

ERROR: Zend_Db_Adapter_Exception: SQLSTATE[HY000] [1045] Access denied for user 'admin'@'localhost' (using password: YES) (Abstract.php:144)

I tried this: URL....Ive got a Linux V-Server from Strato!

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Plesk 12.x / Linux :: Update Bootstrapper Failed (404 Not Found)

Jun 30, 2014

I upgraded to Plesk 12 and now i tried to update with autoinstaller, but i get this errors:

Code:

WARNING: The following packages cannot be authenticated!

pp12.0.18-bootstrapper
Authentication warning overridden.
Err URL 404 Not Found
Failed to fetch URL 404 Not Found
E: Unable to fetch some archives, maybe run apt-get update or try with --fix-missing?
Synchronizing the Debian APT package index files...

ERROR: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

I tried with apt-get but there is no update available.

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Plesk 12.x / Linux :: Mail Forwarding Failed After Update

Sep 16, 2014

I update my plesk 11,5 to 12.And I activate (limit control for smtp)After this action the email forwarding fails in all domains of plesk.This is the mail system at host fsyc.org. You can delete your own text from the attached returned message.

Reporting-MTA: dns; fsyc.org
X-Postfix-Queue-ID: 5B51E2E800BC
X-Postfix-Sender: rfc822; rbuila@robertobuil.com
Arrival-Date: Tue, 16 Sep 2014 14:21:10 +0200 (CEST)

[code].....

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Plesk 12.x / Linux :: Horde Login Failed Since Update

Sep 26, 2014

Since the update from 11.5 to 12 working Horde login no longer, IMAP works otherwise perfect.

psa-horde.log:
ERR: HORDE [horde] FAILED LOGIN for info@xydomain.tld (info@xydomain.tld) [xx.xx.xx.xx] to horde [pid 20347 on line 216 of "/usr/share/psa-horde/login.php"]
xx.xx.xx.xx = Server-IP

Message from the Horde:
Login failed.

(Email / password are of course correct)

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Plesk 12.x / Linux :: 502 Bad Gateway Since Auto Update Failed

Dec 18, 2014

It seems last night Plesk ran any update and it failed. I received an mail with a link to the log, but I cant access Plesk Panel to see the log.

When trying to access Plesk, I get "502 Bad Gateway" Message.

Inside the Log there are many errors like:

Code:

2014/12/18 15:26:51 [crit] 14416#0: *3563 connect() to unix:/var/run/sw-engine.sock failed (2: No such file or directory) while connecting to upstream, client: xxx.xxx.xxx.xxx, server: , request: "GET / HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "xxxxx:8443"

Is there any way to disable auto updates for plesk?

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Plesk 12.x / Linux :: Automatic Wordpress Update - Decoding Failed

Aug 13, 2014

We have over 50 WordPress installations with us on the server. Everything works very well. Only a WordPress there are problems. For automatic updates, we receive only:

Code:

Decoding failed: Syntax error

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Plesk 12.x / Linux :: Failed Upgrade Results In Inconsistent DB And Unfunctional Panel

Oct 25, 2014

After last night's attempt to upgrade one of our old plesk servers (10.0.1), on RHEL 5.5, we are left with unfunctional control panel.

Following the KB [URL] ...., we see:

1) no /usr/local/psa/version file exists currently.

2) mysql -uadmin -p`cat /etc/psa/.psa.shadow` -D psa -e 'select * from upgrade_history order by upgrade_date desc limit 1'
+---------------------+--------------------------------+------------+
| upgrade_date | version_info | db_version |
+---------------------+--------------------------------+------------+
| 2010-12-01 10:52:30 | 10.0.1 RedHat el5 109101029.17 | 01090 |
+---------------------+--------------------------------+------------+

as you see the plesk was OLD. No line for the last night's upgrade, though in here.

3) but: rpm -q psa
psa-12.0.18-rhel5.build1200140606.15

So, the installation procedure finished partially, installing net packages, but not really updating all info.

Comparison of the MySQL scheme for DB psa with another server with the new installation shows that some minimal differences in some tables and a couple of missing tables. So, it looks like it _almost_ succeeded.

Comparison of the RPMs installed on the two servers, shows some differences in installed packages and versions. For example, there are 2 versions of psa-backup-manager and 2 versions of psa-migration-manager on the "malfunctioning" machine.

Further runs of the autoinstaller does not work, since it seems to think that everything is fully installed/updated. How to proceed from this point. Control panel does not work...

We've looked through the installation log files and Wonder if there is some log file that we are missing - where shold we look for messages in case of a failed installation?

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Plesk 12.x / Linux :: Loss Of Entire Panel - Upgrade Failed Due To No Access To SQL

Jul 7, 2014

Upgrading was started not half an hour ago from the time this post goes out, all went well until the MySQL was started up. At this point it is screaming at me because it cannot access it due to a missing password. This shouldn't be to much of an issue, as you just follow this post here, [URL] .... However.. when I did that this happened.

Code:
/usr/local/psa/bin/admin --show-password

PHP Notice: Undefined index: PARAMETERS; File: /usr/local/psa/admin/plib/CommonPanel/Exception.php, Line: 266

SQLSTATE[HY000] [1045] Access denied for user 'admin'@'localhost' (using password: YES)

I rent through OVH, so we don't get support access or anything. We just get a 15 site license and that's it so I don't know who to turn to for this.. I haven't ever touched anything in regards to SQL and the likes, all I did was click the upgrade button and this failed me. And now I've pretty much lost everything until this is resolved.

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Plesk 11.x / Windows :: Parallels Panel Pre-upgrade Checking

Jul 13, 2015

i want to uprage my plesk panel to 12. But i have this problem

"Parallels Panel pre-upgrade checking... 'wmic.exe' is not recognized as an internal or external command,

operable program or batch file.

FATAL_ERROR: Unable to get IP address"

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Plesk 12.x / Windows :: MS SQL Servers Are Not Visible In Parallels Panel

Jun 27, 2015

I have the problem described here: [URL]

But my Plesk's license allows to use MS SQL Servers.

This began to happen after upgrading Plesk 11 to 12.

In psa Database, in DatabaseServers table it appears. If I delete and add back into Plesk, it shows me no error, but neither added to the database servers.

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Plesk 11.x / Windows :: Cannot Install Parallels Product And Update

Feb 1, 2013

Receive for 2 days following error

"Parallels products install and update"

"Failed to read product information from the file: Can not process products.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/products.inf3: Could not resolve host: autoinstall-win. pp.parallels.com, no data record of requested type Can not process versions.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/versions.inf3: Could not resolve host: autoinstall win.pp.parallels.com, no data record of requested type "

[URL] .... is present.

[URL] .... is not found.

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Plesk 11.x / Windows :: Install And Update Parallels Products?

Jun 30, 2012

In Plesk Control Panel accessing Updates and Upgrades have a error that shows Failed to read product information from the file :

Can't process products.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/products.inf3: Empty reply from server Can't process versions.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/versions.inf3: Empty reply from server

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Plesk 11.x / Windows :: Site Has Disappeared Though Still Shows Normal In Parallels Panel

Jan 31, 2014

Site has disappeared, though still shows normal in Parallels Panel

I keep a simple site for my art portfolio and some misc files hosted with unlimitedwebhosting.co.uk and Parallels Plesk.

Yesterday I noticed that the site and all its contents give a 404 error, and the home page shows the default page generated by Parallels Plesk Panel. However, all my files are still accessible from ftp and the Panel:

The index.html file is still the same old one as it should be, yet the homepage doesn't show it.

As per the default setup, all the content of the website is in the httpdocs folder, not the root. Though I did try copying the index.html to the root and see if that worked, but it did not. I'm very inexperienced when it comes to web hosting and everything related, so I'm not sure if it's somehow user error or if I should try to contact Parallels.

Here's a history of emails I received from them - notice how the invoices are followed by multiple payment confirmations:

So perhaps cancelling the one payment made them think I wanted to cancel the hosting and the site was taken offline? I don't know.

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