Plesk 12.x / Linux :: Mail Forwarding Failed After Update

Sep 16, 2014

I update my plesk 11,5 to 12.And I activate (limit control for smtp)After this action the email forwarding fails in all domains of plesk.This is the mail system at host fsyc.org. You can delete your own text from the attached returned message.

Reporting-MTA: dns; fsyc.org
X-Postfix-Queue-ID: 5B51E2E800BC
X-Postfix-Sender: rfc822; rbuila@robertobuil.com
Arrival-Date: Tue, 16 Sep 2014 14:21:10 +0200 (CEST)

[code].....

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Plesk 12.x / Linux :: Autoinstaller - Failed To Update

Dec 5, 2014

When I logged in today I saw this message:"Failed to update Plesk. To solve this problem, you can send the update log to Parallels support. View the update logs (Dec 5, 2014). Copy the logs to your computer before you close this message. To close this message, click here." Here is the error log - how do I fix this issue:

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)

Details: Doing restart of Parallels Installer...
File downloading products.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
File downloading versions.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...

[code].....

Not all packages were installed.Please resolve this issue and try installing the packages again.

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Plesk 11.x / Linux :: Failed To Update Panel 11.5.30

May 22, 2014

PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE

11.5.30 Update #44, Ubuntu precise 64bit

PROBLEM DESCRIPTION

Upgrade fails with message: Failed to update Panel.you can send the update log to Parallels support. View the update logs (May 22, 2014). Copy the logs to your computer before you close this message.

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Plesk 12.x / Linux :: Failed To Update - Bind9

Jul 10, 2015

i have an email saying that Plesk has failed to update:Failed to update Plesk. To solve this problem, you can send the update log to Parallels support.

OS: Ubuntu 14.04.2 LTS
Plesk version: 12.0.18 Update #53 , last updated at July 7, 2015 06:30 AM. uRL...

It looks like something with Bind9 failed, however i'm not totally sure. I have DNS installed, however its not used. It had to be installed to generate the domain keys for email authentication.My sites still work, however it looks like the DNS option is no long present in Plesk.ow to proceed with the update?

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Plesk 11.x / Linux :: Update Of Parallels Panel Has Failed

Aug 4, 2014

I have Parallels Plesk Panel v.11.5.30 on CentOS (Linux version 2.6.32-431.3.1.el6.x86_64) and I get error message whenever Plesk tries autoupdates.

Problem started to appear just after I updated server with atomicorpURL....When I try to update manually through console (yum update) I get following error:

Code:
warning: rpmts_HdrFromFdno: Header V3 RSA/SHA1 Signature, key ID 4520afa9: NOKEY
Retrieving key from file:///etc/pki/rpm-gpg/RPM-GPG-KEY.art.txt

The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository.When I try to update any component manually through panel I get following error (This is for Apache web server support):

Code:
Installation started in background
Loaded plugins: fastestmirror, priorities
Loading mirror speeds from cached hostfile
* atomic: www7.atomicorp.com
* base: mirror.checkdomain.de
* extras: mirror.checkdomain.de
* updates: mirror.checkdomain.de

[code]....

Fatal error during packages installation: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository.YumBaseError: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository. Error: Failed to run the Yum utility.The Yum utility failed to install the required packages.Attention! Your software might be inoperable.

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Plesk 12.x / Linux :: Manual Update While Autoupdate Failed

May 5, 2015

Ive the problem that i must update my Plesk manual, after Server-Restart i become this Error:

ERROR: Zend_Db_Adapter_Exception: SQLSTATE[HY000] [1045] Access denied for user 'admin'@'localhost' (using password: YES) (Abstract.php:144)

I tried this: URL....Ive got a Linux V-Server from Strato!

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Plesk 12.x / Linux :: Update Bootstrapper Failed (404 Not Found)

Jun 30, 2014

I upgraded to Plesk 12 and now i tried to update with autoinstaller, but i get this errors:

Code:

WARNING: The following packages cannot be authenticated!

pp12.0.18-bootstrapper
Authentication warning overridden.
Err URL 404 Not Found
Failed to fetch URL 404 Not Found
E: Unable to fetch some archives, maybe run apt-get update or try with --fix-missing?
Synchronizing the Debian APT package index files...

ERROR: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

I tried with apt-get but there is no update available.

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Plesk 12.x / Linux :: Horde Login Failed Since Update

Sep 26, 2014

Since the update from 11.5 to 12 working Horde login no longer, IMAP works otherwise perfect.

psa-horde.log:
ERR: HORDE [horde] FAILED LOGIN for info@xydomain.tld (info@xydomain.tld) [xx.xx.xx.xx] to horde [pid 20347 on line 216 of "/usr/share/psa-horde/login.php"]
xx.xx.xx.xx = Server-IP

Message from the Horde:
Login failed.

(Email / password are of course correct)

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Plesk 12.x / Linux :: 502 Bad Gateway Since Auto Update Failed

Dec 18, 2014

It seems last night Plesk ran any update and it failed. I received an mail with a link to the log, but I cant access Plesk Panel to see the log.

When trying to access Plesk, I get "502 Bad Gateway" Message.

Inside the Log there are many errors like:

Code:

2014/12/18 15:26:51 [crit] 14416#0: *3563 connect() to unix:/var/run/sw-engine.sock failed (2: No such file or directory) while connecting to upstream, client: xxx.xxx.xxx.xxx, server: , request: "GET / HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "xxxxx:8443"

Is there any way to disable auto updates for plesk?

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Plesk 11.x / Linux :: Failed To Update Panel - Error Message

Feb 10, 2015

I'm using Plesk 11 in a Ubuntu 12.04 Linux environment on a remote dedicated server. I am NOT trying to upgrade to Plesk 12. But, every time I log onto the panel, I get the error message shown on the subject line. Afterward, it says, "To solve this problem, send an update log to Parallels support." I have the update log ... but "where" to send it. Is there an email address? A webpage?

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Plesk 12.x / Linux :: Automatic Wordpress Update - Decoding Failed

Aug 13, 2014

We have over 50 WordPress installations with us on the server. Everything works very well. Only a WordPress there are problems. For automatic updates, we receive only:

Code:

Decoding failed: Syntax error

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Plesk 11.x / Linux :: Panel 11.5 Update - Installation Or Upgrade Failed

Oct 28, 2014

I'm getting the following alert in my Plesk 11.5 panel :

1) Failed to update Panel. To solve this problem, you can send the update log to Parallels support. View the update logs (Oct 27, 2014). View the update logs (Oct 28, 2014). Copy the logs to your computer before you close this message. To close this message, click here.

2) Installation or upgrade failed. For more information, log in as root to the server over SSH and view the file /tmp/plesk_11.5.30_installation.log. To remove this notice, remove the file /var/lock/parallels-panel-upgrade-failure.flag from the server. Repair the failed upgrade or installation.
----------------------------
here the final part of the update log:
----
===> Cumulative APS controller database (apsc) upgrade has been started.
===> Upgrade of APS controller database has been completed.
===> Cumulative Plesk database upgrade (revertable stage) has been started.

[Code]....

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Plesk 11.x / Linux :: Parallels Panel Update Failed - Yum Repository Atomic Enabled

Nov 18, 2014

For some time now the Autoinstaller fails and the Plesk control panel becomes inoperable until I run the stop and then start command for the plesk control panel. Looking at the error log: autoinstaller3.log I see the following output:

WARNING: Third-party Yum repository 'atomic' is enabled, installation may fail.

Since you use one or more 3rd-party repos (say, atomic), be careful when installing different package versions from different repos as this may lead to installation failures. For example, you may encounter a problem if you first install PHP from a 3rd-party repo and then upgrade it using the Parallels repo. To avoid such situations, install and upgdare packages from the same repo.

Traceback (most recent call last):
File "/usr/local/psa/bin/yum_install", line 194, in <module>
main()
File "/usr/local/psa/bin/yum_install", line 189, in main

[code]....

The Yum utility failed to install the required packages.Attention! Your software might be inoperable.contact product technical support.Click to expand...

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Plesk 11.x / Linux :: Cannot Authenticate Via SMTP For Mail-users With Mailbox Off And Forwarding On

Apr 9, 2013

I have mail-addresses with mailbox turned OFF and Forwarding switched ON.

The user can receive emails but can't use SMTP to send email. I expect that users without mailboxes can send messages, like in Plesk 9.5.

Error: No such user 'info@example.com' in mail authorization database

CentOS 6.4 + Plesk 11.0.9 Update #45

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Plesk 11.x / Linux :: Failed Mail Authentication

Aug 12, 2014

Lately I've been spending a lot of time grok'ing the Postfix logfile (i.e., /usr/local/psa/var/log/maillog) and I've been noticing a lot of authentication failures (and even one successful break-in).

Most entries are just a simple pair of log entries that includes the source IP address and then the details of the mailbox name, like this one:

Code:
Aug 12 08:08:18 www postfix/smtpd[4805]: warning: unknown[162.255.86.250]: SASL LOGIN authentication failed: authentication failure
Aug 12 08:08:20 www plesk_saslauthd[4434]: failed mail authenticatication attempt for user 'media@example.com' (password len=6)

[Code]....

How are these entries generated? i.e., Why mailbox name given right away some times (like the first example) while - other times - the account name isn't displayed for several seconds - almost ninety seconds in the second example?

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Plesk 12.x / Linux :: Outgoing Mail Control Limit Does Not Work After Update

Jun 27, 2014

I have upgrade from 11.0 to 11.5 three days ago and yesterday then from 11.5 to 12 due to the need of the outgoing mail control limit feature... but that ist not working.

I have enabled the feature and set a limit for one emailadress to two mails per hour. i have sent definitely more then 3 test mails via this email address but nothing happens.. and when i look into the statistics screen - this email address has sent 0 mails in the last 12 hours - which is definitely wrong. Seems the piece in the middle which counts mails etc is not working... how does the outgoing control limit works? is there some special configuration needed after an upgrade etc?

Good work on Version 12!

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Plesk 12.x / Linux :: Mailboxes - Failed Mail Authentication Attempt For User

Jun 24, 2015

Two days ago we have upgrade a Plesk Panel 11.5 to 12.0.18. It have been working properly until today. Lots of mailboxes doesn't work with the error

Jun 24 13:30:12 hosting2 plesk_saslauthd[19704]: No such user 'mailbox@domain.tld' in mail authorization database
Jun 24 13:30:12 hosting2 plesk_saslauthd[19704]: failed mail authenticatication attempt for user 'mailbox@domain.tld' (password len=10)

The /usr/local/psa/admin/bin/mail_auth_view show only a few mailboxes.
The /usr/local/psa/admin/sbin/mchk --with-spam does´t fix the problem.

If we change the password of one of the crashed mailbox, it works until the /usr/local/psa/admin/sbin/mchk command is executed.

If we try to clear a new mailbox in one of the domains that doesn't work, we adquire the error "mailmng-outgoing failed"...

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Plesk 11.x / Windows :: Update Failed 11.5.30?

Feb 19, 2014

I've tried to upgrade directly via Plesk Panel under Add or Remove Components but I get:

ERR_SSL_PROTOCOL_ERRORClick to expand...

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Plesk 12.x / Windows :: Auto Update Failed

Jun 19, 2015

I received the following error regarding an auto update that ran on the server.

Execution failed.
Command: ai.exe
Arguments: Array
(
[0] => --select-product-id
[1] => panel
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: ERROR: error during prepare patch panel-12.0.18~patch51...Failed to download the package URL.... The requested URL returned error: 500 Internal Server ErrorNot all packages were installed.Please try installing packages again later. I did verify with a web browser that I can access and download the WMIMSDNSProvider.dll file specified in the update. Is this just due to a timeout and the system retries the update? If so, how can I confirm that patch 51 got applied at some point.

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Plesk 11.x / Windows :: Parallels - Input String Was Not In Correct Format / Failed To Update RRD Database

Sep 24, 2013

Every day we get a couple off Parallels.Diagnostics.RRD.RrdStorageProvider errors:

Parallels.Diagnostics.RRD.RrdStorageProvider - <log4net.Error>Exception during StringFormat: Input string was not in a correct format. <format>Update to database {0} has failed [{2:HH:mm:ss:ffff}]. {1}</format><args>{cpu-1.rrd, Parallels.Diagnostics.RRD.RrdException: Failed to update RRD database "C:Program Files (x86)ParallelsPleskvarhealthdatalocalhostcpu-1.rrd":ERROR: could not lock RRD
, 00:00:09.6084608}</args></log4net.Error>

Source: ParallelsHealthMonitor

We are running a Windows 2008 R2 Enterprise server with the latest Plesk 11.5.30 update 16.

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Plesk 11.x / Linux :: Email Forwarding Is Not Working

May 13, 2014

OS: CentOS 6.5 (Final)
Panel version: 11.0.9

I can receive email and check them via Horde but i'm unable to get them forwarded to my gmail account.Is there anything i can check/do ?I'm an ex-cpanel user.

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Plesk 11.x / Linux :: Domain Forwarding With HTAccess

Jun 14, 2014

I have re-built a website on a new domain. Now I want to redirect http://www.olddomain.com/anything or http://olddomain.anything to www.newdomain. Because the file structure is totally different, I want all redirections to go to the Home Page of newdomain.

Initially, I used Standard forwarding in the Plesk CP but that attempts to keep the filename the same. So www.olddomain.com/wibble tries to go to www.newdomain.com/wibble. But wibble dies not exist on the new domain.

Should I use htaccess with physical hosting instead on olddomain.com? Is the following correct?:

Code:
Options +FollowSymLinks
RewriteEngine on
RewriteCond %{HTTP_HOST} ^olddomain.com [NC]
RewriteRule ^(.*)$ http://www.newdomain.com [R=301,L]

Will that basically cover any request? Anything that people have saved or which appears in Google searches, no matter whether http:// or http://www.

And for neatness on the new domain, I would like to add www to any request like http://newdomain.com/whatever to go to http://www.newdomain.com/whatever which I think means that Google analytics will report more accurately.

So would my htaccess file on newdomain.com be like this?:

Code:
Options +FollowSymLinks
RewriteEngine on
RewriteCond %{HTTP_HOST} ^newdomain.com [NC]
RewriteRule ^(.*)$ http://www.newdomain.com/$1 [R=301,L]

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Plesk 12.x / Linux :: Forwarding Emails Causes Softfail On Gmail

Feb 21, 2015

I setup an email account into my Plesk 12 to automatic forwarding all emails to an gmail address. But Gmail put all mails received into the Spam folder.

I revised the mail Header and its a SPF softfail causes because my server is not rewritting the sender envelope.

How can I activate SRS on my Plesk

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Plesk 12.x / Linux :: Adding Subdomain To Forwarding Root Domain

Apr 23, 2015

I want to add a subdomain foo.bar.com to a master domain bar.com in the subscription bar.com. Normally this works but if I set the hosting type of the master domain to forward, I cannot add subdomains anymore. If I have already added a subdomain, I cannot change the hosting type of the master domain. Also it is not possible to add a second domain to the subscription anymore.

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Plesk 11.x / Linux :: Disabling Email Forwarding Configured In Accounts

Aug 23, 2014

Many of our clients create e-mail accounts that forward incoming e-mail to mailboxes hosted on other e-mail services. e.g., Gmail.

Lately, though, a handful of these accounts have been receiving a lot of spam (i.e., UCE) and that's been causing a lot of damage to our reputation with these other e-mail services because the message that's being forwarded appears to have originated from our servers.

Code:
<someuser@gmail.com>: host gmail-smtp-in.l.google.com[64.233.183.27]
said: 552-5.7.0 This message was blocked because its content presents a
potential 552-5.7.0 security issue. Please visit 552-5.7.0
http://support.google.com/mail/bin/answer.py?answer=6590 to review our 552
5.7.0 message content and attachment content guidelines.
g20si28780491ici.46 - gsmtp (in reply to end of DATA command)

Is there some way to...

Find accounts that are configured to forward to gmail?

Disable forwarding in accounts that are configured to forward to gmail? 

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Plesk 12.x / Linux :: SMTP Traffic - Forwarding Email Addresses

Nov 11, 2014

I have two sites that register a high amount to SMTP traffic. Both sited have only forwarding email addresses.

Do forwarding addresses accumulate SMTP traffic on the log?

Also, if a forwarding email is created without a mailbox is it necessary to add a password so that "others" cannot use the blank SMTP server to send email out?

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Plesk 12.x / Linux :: Error Changing Type From Forwarding To Web Hosting

Dec 6, 2014

I have installed Plesk 12.0.18 on my server and want to change the hosting-type from "Forwarding" to "Web hosting". I change the type via "Websites & Domains" view (see attachments).

After I insert username and password, I get following error message:

Some fields are empty or contain an improper value. ('home' = '')

Deleting the domain and creating it from scratch is a bad option. I would have to create all e-mail accounts and migrate the data.

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Plesk 12.x / Linux :: Standard Domain Forwarding Does Not Forward Https Connections

Apr 29, 2015

URL....We are running Plesk 12 on a Linux VPS where we have multiple domains running.Multiple of these domains should redirect from www. domain name. ext to https://ext.domainname.com.This is configured with the Domain forwarding in Plesk, with hosting type Forwarding.But as described in the 2 links provided above, whenever you go to https://www.domain.ext, it does not redirect, and actually shows a Security error, since the domain doesn't have the SSL-certificate installed (because it should redirect to the https://ext.domainname.com).

Clearly we don't want visitors on the website to receive the (incorrect) Security error, and we want all traffic to http(s)://www.domain.ext to be redirected to the appropriate subdomains. allows us to redirect both the https/http connections to the domains, without forcing us to have the domains have a Website hosting add redirect them manually with (for example) .htaccess.

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Plesk 12.x / Linux :: SSL Error During Key Update

Oct 6, 2014

Whenever I try to update the Plesk key via webinterface I receive the following error:

Unable to connect to license server [URL] ....

cURL error description: Problem with the SSL CA cert (path? access rights?)(77)

Checking via command line shows that the SSL certificate of ka.parallels.com on port 5224 is expired in 2004 (!)

As it worked until today, why the SSL cert check fails now?

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Plesk 12.x / Linux :: How To Update Debian

Jun 24, 2015

Is it possible through Plesk Linux version on the root servers to update?If not and you will update the Debian itself, you have to note something? What should you back up before everything to make Plesk is working again? Is a complete reinstallation is required?

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