Plesk 11.x / Windows :: Cannot Install Parallels Product And Update
Feb 1, 2013
Receive for 2 days following error
"Parallels products install and update"
"Failed to read product information from the file: Can not process products.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/products.inf3: Could not resolve host: autoinstall-win. pp.parallels.com, no data record of requested type Can not process versions.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/versions.inf3: Could not resolve host: autoinstall win.pp.parallels.com, no data record of requested type "
[URL] .... is present.
[URL] .... is not found.
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Jun 30, 2012
In Plesk Control Panel accessing Updates and Upgrades have a error that shows Failed to read product information from the file :
Can't process products.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/products.inf3: Empty reply from server Can't process versions.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/versions.inf3: Empty reply from server
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Sep 24, 2013
Every day we get a couple off Parallels.Diagnostics.RRD.RrdStorageProvider errors:
Parallels.Diagnostics.RRD.RrdStorageProvider - <log4net.Error>Exception during StringFormat: Input string was not in a correct format. <format>Update to database {0} has failed [{2:HH:mm:ss:ffff}]. {1}</format><args>{cpu-1.rrd, Parallels.Diagnostics.RRD.RrdException: Failed to update RRD database "C:Program Files (x86)ParallelsPleskvarhealthdatalocalhostcpu-1.rrd":ERROR: could not lock RRD
, 00:00:09.6084608}</args></log4net.Error>
Source: ParallelsHealthMonitor
We are running a Windows 2008 R2 Enterprise server with the latest Plesk 11.5.30 update 16.
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Dec 15, 2014
Plesk Support Web Form refuses to accept our License Keys as valid so I have no other way of contacting support.Recently MU#60 came out to patch a security hole in Plesk Panel. We need this applied but cannot find a way to force the plesk installations to install the update.
We run two, One on 10.4 and one on 9.5 (Yes I also realise these are old/end of life/not supported). They report they are running MU#58 and that they are up to date. They are set to auto update. Is it that MU#60 isn't compatible with them so it simply wont update to it? Or am I missing something? There seems to be no mechanic available in either panel to issue a manual or forced update to the new MU.I can provide my license keys if needed to validate this, they are active and in use and most definitely valid.
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Aug 4, 2014
I have Parallels Plesk Panel v.11.5.30 on CentOS (Linux version 2.6.32-431.3.1.el6.x86_64) and I get error message whenever Plesk tries autoupdates.
Problem started to appear just after I updated server with atomicorpURL....When I try to update manually through console (yum update) I get following error:
Code:
warning: rpmts_HdrFromFdno: Header V3 RSA/SHA1 Signature, key ID 4520afa9: NOKEY
Retrieving key from file:///etc/pki/rpm-gpg/RPM-GPG-KEY.art.txt
The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository.When I try to update any component manually through panel I get following error (This is for Apache web server support):
Code:
Installation started in background
Loaded plugins: fastestmirror, priorities
Loading mirror speeds from cached hostfile
* atomic: www7.atomicorp.com
* base: mirror.checkdomain.de
* extras: mirror.checkdomain.de
* updates: mirror.checkdomain.de
[code]....
Fatal error during packages installation: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository.YumBaseError: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository. Error: Failed to run the Yum utility.The Yum utility failed to install the required packages.Attention! Your software might be inoperable.
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May 9, 2014
I am using Parallels panel 11.5.30 Update #44 on CentOS 6.5 (64bit version) located on VPS. What is the easiest way to update:
- PHP 5.3.3 to PHP 5.5.12 (current stable version) and
- MySQL 5.1.73 to MySQL 5.6.18 (current stable version).
Is it possible to update these from Plesk's control panel?
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Dec 26, 2014
I have a message of failure during autoupdate of my plesk ...
The logs are.
Code:
Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[Code] ....
ERROR: Installation will not continue
Not all packages were installed.
Please, contact product technical support.
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Nov 18, 2014
For some time now the Autoinstaller fails and the Plesk control panel becomes inoperable until I run the stop and then start command for the plesk control panel. Looking at the error log: autoinstaller3.log I see the following output:
WARNING: Third-party Yum repository 'atomic' is enabled, installation may fail.
Since you use one or more 3rd-party repos (say, atomic), be careful when installing different package versions from different repos as this may lead to installation failures. For example, you may encounter a problem if you first install PHP from a 3rd-party repo and then upgrade it using the Parallels repo. To avoid such situations, install and upgdare packages from the same repo.
Traceback (most recent call last):
File "/usr/local/psa/bin/yum_install", line 194, in <module>
main()
File "/usr/local/psa/bin/yum_install", line 189, in main
[code]....
The Yum utility failed to install the required packages.Attention! Your software might be inoperable.contact product technical support.Click to expand...
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Jul 21, 2014
I have a new 1 and 1 hosting account and have reimaged to have Plesk Panel 12 as I have used Plesk with another virtual server account.
However I do not know how to install the mail server.
Is there a simple way to install the mail server so I can set up pop mail boxes?
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Apr 9, 2014
I'm in the process of installing PPA on infrastructure running Parallels Cloud Server. Each container has 2 interfaces, one public facing and a private interface for inter-server communication.
No problems installing PPA 11.5 (specifying IP's on commandline) or adding service nodes however, the firewall rules the documentation speaks of are nowhere to be seen? i.e.:
Important: After the installation, PPA creates the special firewall chain PPA-SN-Rules-INPUT used for communication with service nodes. Do not change it, otherwise, you will not be able to add service nodes to PPA.Click to expand...
Has this been dropped from PPA 11.5 ? (I recall seeing the firewall settings in 11.1) There is also no sign of the ppa.firewall tool that is also mentioned.
The only rule I see inserted is for Postgres on the management node, and 2 for pleskd on all of the nodes (open to world!).
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Feb 19, 2014
For some reason I cant seem to download the app on Parallels to create a website using wordpress.I have added the domain, clicked on applications > install apps > featured applications > wordpress..I then get a screen 'downloading and installing wordpress. But however long i leave it on this page (i left it for over an hour one time) it doesnt move off 0% completed.I have tried another domain but it does the same and also tried using google chrome (instead of windows ie9)
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Jul 13, 2015
i want to uprage my plesk panel to 12. But i have this problem
"Parallels Panel pre-upgrade checking... 'wmic.exe' is not recognized as an internal or external command,
operable program or batch file.
FATAL_ERROR: Unable to get IP address"
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Jun 27, 2015
I have the problem described here: [URL]
But my Plesk's license allows to use MS SQL Servers.
This began to happen after upgrading Plesk 11 to 12.
In psa Database, in DatabaseServers table it appears. If I delete and add back into Plesk, it shows me no error, but neither added to the database servers.
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Nov 7, 2013
I need to change the IP to a server dedicated Windows with Parallels Plesk installed and 200 domain's hosting.
Do I have to change the IP in the dns zone one at a time? I think it's possible to do it by reconfigurator (remote desktop).
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May 25, 2014
When I tried access parallels plesk panel 11.5 ... It's show windows password, if i enter Administrator credentials i see login of parallels, if i cancell i receive this error: "401 - Unauthorized: Access is denied due to invalid credentials."
I also tried use reconfigurator but i receive this error on attach 2...
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Apr 29, 2013
We uploaded one .Net application and one Java Web application to Parallels server.
.Net application is configured by default.
Our Java web application has JSPs and Servlets.
With respect to our Java web application we are able to access the JSPs but any request to Servlet is not hitting the Servlet.
We are able to access either static JSP/HTML pages ONLY. But we need to process Servlet requests also.
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Jan 31, 2014
Site has disappeared, though still shows normal in Parallels Panel
I keep a simple site for my art portfolio and some misc files hosted with unlimitedwebhosting.co.uk and Parallels Plesk.
Yesterday I noticed that the site and all its contents give a 404 error, and the home page shows the default page generated by Parallels Plesk Panel. However, all my files are still accessible from ftp and the Panel:
The index.html file is still the same old one as it should be, yet the homepage doesn't show it.
As per the default setup, all the content of the website is in the httpdocs folder, not the root. Though I did try copying the index.html to the root and see if that worked, but it did not. I'm very inexperienced when it comes to web hosting and everything related, so I'm not sure if it's somehow user error or if I should try to contact Parallels.
Here's a history of emails I received from them - notice how the invoices are followed by multiple payment confirmations:
So perhaps cancelling the one payment made them think I wanted to cancel the hosting and the site was taken offline? I don't know.
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Jun 23, 2008
We wanted to pass along some information that we received from Parallels today. They are planning on releasing a supported Windows2008 Server package for Virtuozzo "in Q3 of this year".
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Aug 11, 2014
Latest Update 12.0.18 Update 12 appears to have removed PHP 5.4 and PHP 5.5 from my dropdown under hosting settings.
The only PHP that is left is PHP 5.3
Yet, the updates and upgrades page still lists PHP 5.4 and PHP 5.5 as installed.
Also PHP is still working on the virtual websites that were previously enabled with either 5.4 or 5.5, but not able to change using the Plesk Panel.
Given that Parallels has broken the Panel in that latest automatic update I'd hope it can be resolved ASAP.
I can't even find any references in the KB about Plesk 12 on Windows regarding PHP versions
I can even give feedback about the broken patch as every feedback channel requires paid support.
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Apr 15, 2015
I am using Plesk 12 on Centos 6.
The Add and Remove Product Components panel lists various options to install.
There are options to add PHP 5.6, PHP 5.5, PHP 5.4, PHP 5.3 and 5.2 support. None of these are installed.
At the same time under a heading Web hosting features there is a PHP5 support that is installed.
What is the difference between these two references for same PHP5?
Does the panel allow installing PHP5 from two places?
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Jul 24, 2012
I am using Plesk 10 on a Windows dedicated server.I read on Parallels website that version 11 will upgrade PHP to 5.3.Is it possible to keep PHP 5.2 together with PHP 5.3?
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Feb 19, 2014
I've tried to upgrade directly via Plesk Panel under Add or Remove Components but I get:
ERR_SSL_PROTOCOL_ERRORClick to expand...
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May 22, 2014
I have a Plesk Panel v11.5.30 installed into a Windows Server 2012. Whenever the panel is updated, the filesystem permissions are modified. Group psacln cannot access to several folders like C:Program files, C:Program files (x86), etc. Plesk users connected via Remote Desktop cannot run programs like Internet Explorer or so. Some web apps use Crystal Reports to build reports, and this doesn't work either.
Why does the upgrade process restrict access to these folders? It is possible to modify default permissions applied after panel upgrades?
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Feb 17, 2014
Updates ran over the weekend and I can no longer login to the Plesk Panel. I'm getting the following PHP error: Fatal error: Call to undefined function get_gpc() in D:Plesadminhtdocsindex.php on line 3Click to expand...
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Jun 19, 2015
I received the following error regarding an auto update that ran on the server.
Execution failed.
Command: ai.exe
Arguments: Array
(
[0] => --select-product-id
[1] => panel
[2] => --select-release-current
[3] => --upgrade-installed-components
)
Details: ERROR: error during prepare patch panel-12.0.18~patch51...Failed to download the package URL.... The requested URL returned error: 500 Internal Server ErrorNot all packages were installed.Please try installing packages again later. I did verify with a web browser that I can access and download the WMIMSDNSProvider.dll file specified in the update. Is this just due to a timeout and the system retries the update? If so, how can I confirm that patch 51 got applied at some point.
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Sep 19, 2013
I use Windows Plesk v 11.5.30 with Mailenable Standard Edition 7.0 version. In mailenable site i saw a new version of Mailenable standard version (7.5.1). URL...Can i download and update Mailenable version of my Windows PLesk? If i made this change and have problem can i do downgrande later?
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Mar 27, 2014
After updating i'm unable to login to the plesk panel with every user account.
---------------------------------------------------------------------------------------
Url redirect: https://[domain]:8443/sso/api.php?api=/ui
Error: Authentication failed: invalid username or password specified
---------------------------------------------------------------------------------------
The usernames and passwords are correct.
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May 28, 2014
My ver: 11.5.30 Update #45. on Windows 2008 R2 STD.
I need to apply latest updates for installed components but the Update Components button is grayed out!
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Feb 18, 2013
I have a problem. I am running Plesk 11 with Windows 8. I installed wordpress and joomla. If I want to make one update from joomla 3.0 to 3.0.3 I get the error Internal Server error 500.
In Wordpress I get a error, too: By the update from 3.5 to 3.5.1 i get the error: The directory is write protect or not available.
In WordPress I instert in the wp-config.php following.
define( 'WP_TEMP_DIR', ABSPATH . 'wp-content/' );
Now, does the updates to WordPress and plugins work.
My question is, I am running not only one website with WP. How can I make the settings for all WP instances running on the server? And How can I fix it with the Joomla update?
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Feb 4, 2014
I update last version of antivirus ClamWin 0.98.1, but after refresh "Server Component" , I see that version of ClamWin is 0.98. Where are the problems on ClamWin or Plesk Panel?
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Jan 8, 2014
when I create new email address get this error:
Error: Source: Microsoft OLE DB Provider for SQL Server
Description: 'encrypt' is not a recognized built-in function name.
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