Plesk 11.x / Windows :: Parallels - Input String Was Not In Correct Format / Failed To Update RRD Database
Sep 24, 2013
Every day we get a couple off Parallels.Diagnostics.RRD.RrdStorageProvider errors:
Parallels.Diagnostics.RRD.RrdStorageProvider - <log4net.Error>Exception during StringFormat: Input string was not in a correct format. <format>Update to database {0} has failed [{2:HH:mm:ss:ffff}]. {1}</format><args>{cpu-1.rrd, Parallels.Diagnostics.RRD.RrdException: Failed to update RRD database "C:Program Files (x86)ParallelsPleskvarhealthdatalocalhostcpu-1.rrd":ERROR: could not lock RRD
, 00:00:09.6084608}</args></log4net.Error>
Source: ParallelsHealthMonitor
We are running a Windows 2008 R2 Enterprise server with the latest Plesk 11.5.30 update 16.
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Aug 4, 2014
I have Parallels Plesk Panel v.11.5.30 on CentOS (Linux version 2.6.32-431.3.1.el6.x86_64) and I get error message whenever Plesk tries autoupdates.
Problem started to appear just after I updated server with atomicorpURL....When I try to update manually through console (yum update) I get following error:
Code:
warning: rpmts_HdrFromFdno: Header V3 RSA/SHA1 Signature, key ID 4520afa9: NOKEY
Retrieving key from file:///etc/pki/rpm-gpg/RPM-GPG-KEY.art.txt
The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository.When I try to update any component manually through panel I get following error (This is for Apache web server support):
Code:
Installation started in background
Loaded plugins: fastestmirror, priorities
Loading mirror speeds from cached hostfile
* atomic: www7.atomicorp.com
* base: mirror.checkdomain.de
* extras: mirror.checkdomain.de
* updates: mirror.checkdomain.de
[code]....
Fatal error during packages installation: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository.YumBaseError: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository. Error: Failed to run the Yum utility.The Yum utility failed to install the required packages.Attention! Your software might be inoperable.
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Nov 18, 2014
For some time now the Autoinstaller fails and the Plesk control panel becomes inoperable until I run the stop and then start command for the plesk control panel. Looking at the error log: autoinstaller3.log I see the following output:
WARNING: Third-party Yum repository 'atomic' is enabled, installation may fail.
Since you use one or more 3rd-party repos (say, atomic), be careful when installing different package versions from different repos as this may lead to installation failures. For example, you may encounter a problem if you first install PHP from a 3rd-party repo and then upgrade it using the Parallels repo. To avoid such situations, install and upgdare packages from the same repo.
Traceback (most recent call last):
File "/usr/local/psa/bin/yum_install", line 194, in <module>
main()
File "/usr/local/psa/bin/yum_install", line 189, in main
[code]....
The Yum utility failed to install the required packages.Attention! Your software might be inoperable.contact product technical support.Click to expand...
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Feb 9, 2015
I installed Plesk 12 on server, and deployed several websites.
If I tried to open ASP.NET Settings on websites & domains of any domain, I've got error:
Internal error: aspnetcfg failed: Version string portion was too short or too long. (Error code 1)
Message aspnetcfg failed: Version string portion was too short or too long. (Error code 1)
File Agent.php
Line 243
Type PleskUtilException
How can I fix this?
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Feb 1, 2013
Receive for 2 days following error
"Parallels products install and update"
"Failed to read product information from the file: Can not process products.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/products.inf3: Could not resolve host: autoinstall-win. pp.parallels.com, no data record of requested type Can not process versions.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/versions.inf3: Could not resolve host: autoinstall win.pp.parallels.com, no data record of requested type "
[URL] .... is present.
[URL] .... is not found.
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Jun 30, 2012
In Plesk Control Panel accessing Updates and Upgrades have a error that shows Failed to read product information from the file :
Can't process products.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/products.inf3: Empty reply from server Can't process versions.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/versions.inf3: Empty reply from server
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Feb 19, 2014
I've tried to upgrade directly via Plesk Panel under Add or Remove Components but I get:
ERR_SSL_PROTOCOL_ERRORClick to expand...
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Jun 19, 2015
I received the following error regarding an auto update that ran on the server.
Execution failed.
Command: ai.exe
Arguments: Array
(
[0] => --select-product-id
[1] => panel
[2] => --select-release-current
[3] => --upgrade-installed-components
)
Details: ERROR: error during prepare patch panel-12.0.18~patch51...Failed to download the package URL.... The requested URL returned error: 500 Internal Server ErrorNot all packages were installed.Please try installing packages again later. I did verify with a web browser that I can access and download the WMIMSDNSProvider.dll file specified in the update. Is this just due to a timeout and the system retries the update? If so, how can I confirm that patch 51 got applied at some point.
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Feb 3, 2015
WINDOWS SERVER Plesk Panel version 12.0.18
Error: Test the database server connection failed:
mysqlnd cannot connect to MySQL 4.1+ using the old insecure authentication. Please use an administration tool to reset your password with the command SET PASSWORD = PASSWORD('your_existing_password'). This will store a new, and more secure, hash value in mysql.user. If this user is used in other scripts executed by PHP 5.2 or earlier you might need to remove the old-passwords flag from your my.cnf file
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Aug 13, 2013
Since we upgraded to Plesk 11.5 or (I'm not shure) the last Update 12, user can not import MySQL-Databases anymore.
If the user open phpMyAdmin for import and select the database and click on Ok, phpMyAdmin does nothing.
I heard that could be a problem with JQUERY and I checked the files in ParallelsadminhtdocsdomainsdatabasesphpMyAdminjsjquery and all files seems to be there.
Only if I check the source of the phpMyAdmin Import-Website it seems, there is a problem with jquery-1.6.2+fix-9521.js.
But how I can fix this problem for all Windows-Servers.
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May 9, 2014
I am using Parallels panel 11.5.30 Update #44 on CentOS 6.5 (64bit version) located on VPS. What is the easiest way to update:
- PHP 5.3.3 to PHP 5.5.12 (current stable version) and
- MySQL 5.1.73 to MySQL 5.6.18 (current stable version).
Is it possible to update these from Plesk's control panel?
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Dec 26, 2014
I have a message of failure during autoupdate of my plesk ...
The logs are.
Code:
Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[Code] ....
ERROR: Installation will not continue
Not all packages were installed.
Please, contact product technical support.
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Dec 29, 2014
I have been contracted to resolve an issue for a Plesk installation. This installation in particular is receiving the 'no input file specified' error when attempting to access Horde webmail, and I believe it is because:
IIS is in FastCGI mode (as expected) Permissions are not allowing php to execute out of the expected path.
PHP is working for all other domains (there are multiple) on this account, it is just the horde PHP that is not functional.
I have tried contacting Skype support but received no answer.
I have tried running the commands --fix-webmail that were suggested in other threads, but they have no effect.
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Oct 3, 2014
I am using connection string that written below but it does not work in your host.
<add name="LocalSqlServer" connectionString="Data Source=mssql.mydomain.at; Initial Catalog= mydb; User ID= myuserid; Password= mypassword; MultipleActiveResultSets=True;"/>
Any connection string instance for mssql webadmin ?
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Jun 27, 2014
I recently upgraded from Plesk 11.5 to 12.0. I also just got an extra IPv4-address for my server (provider is Strato), unfortunately I have some problems with adding it to Plesk.
The IP should be assigned automatically through DHCP, but when I did a Reread IP in Plesk, nothing happened. I tried to manually add the IP, but then Plesk manually configured it and I lost the IPv4-connectivity (IPv6 kept working though).
Now when I want to remove the IP, I get the following error:
Is this a bug or a problem with my specific configuration?
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Feb 19, 2014
For some reason I cant seem to download the app on Parallels to create a website using wordpress.I have added the domain, clicked on applications > install apps > featured applications > wordpress..I then get a screen 'downloading and installing wordpress. But however long i leave it on this page (i left it for over an hour one time) it doesnt move off 0% completed.I have tried another domain but it does the same and also tried using google chrome (instead of windows ie9)
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Jul 13, 2015
i want to uprage my plesk panel to 12. But i have this problem
"Parallels Panel pre-upgrade checking... 'wmic.exe' is not recognized as an internal or external command,
operable program or batch file.
FATAL_ERROR: Unable to get IP address"
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Jun 27, 2015
I have the problem described here: [URL]
But my Plesk's license allows to use MS SQL Servers.
This began to happen after upgrading Plesk 11 to 12.
In psa Database, in DatabaseServers table it appears. If I delete and add back into Plesk, it shows me no error, but neither added to the database servers.
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Nov 7, 2013
I need to change the IP to a server dedicated Windows with Parallels Plesk installed and 200 domain's hosting.
Do I have to change the IP in the dns zone one at a time? I think it's possible to do it by reconfigurator (remote desktop).
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May 25, 2014
When I tried access parallels plesk panel 11.5 ... It's show windows password, if i enter Administrator credentials i see login of parallels, if i cancell i receive this error: "401 - Unauthorized: Access is denied due to invalid credentials."
I also tried use reconfigurator but i receive this error on attach 2...
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Apr 29, 2013
We uploaded one .Net application and one Java Web application to Parallels server.
.Net application is configured by default.
Our Java web application has JSPs and Servlets.
With respect to our Java web application we are able to access the JSPs but any request to Servlet is not hitting the Servlet.
We are able to access either static JSP/HTML pages ONLY. But we need to process Servlet requests also.
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Jan 31, 2014
Site has disappeared, though still shows normal in Parallels Panel
I keep a simple site for my art portfolio and some misc files hosted with unlimitedwebhosting.co.uk and Parallels Plesk.
Yesterday I noticed that the site and all its contents give a 404 error, and the home page shows the default page generated by Parallels Plesk Panel. However, all my files are still accessible from ftp and the Panel:
The index.html file is still the same old one as it should be, yet the homepage doesn't show it.
As per the default setup, all the content of the website is in the httpdocs folder, not the root. Though I did try copying the index.html to the root and see if that worked, but it did not. I'm very inexperienced when it comes to web hosting and everything related, so I'm not sure if it's somehow user error or if I should try to contact Parallels.
Here's a history of emails I received from them - notice how the invoices are followed by multiple payment confirmations:
So perhaps cancelling the one payment made them think I wanted to cancel the hosting and the site was taken offline? I don't know.
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Dec 5, 2014
When I logged in today I saw this message:"Failed to update Plesk. To solve this problem, you can send the update log to Parallels support. View the update logs (Dec 5, 2014). Copy the logs to your computer before you close this message. To close this message, click here." Here is the error log - how do I fix this issue:
Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)
Details: Doing restart of Parallels Installer...
File downloading products.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
File downloading versions.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
[code].....
Not all packages were installed.Please resolve this issue and try installing the packages again.
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May 22, 2014
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
11.5.30 Update #44, Ubuntu precise 64bit
PROBLEM DESCRIPTION
Upgrade fails with message: Failed to update Panel.you can send the update log to Parallels support. View the update logs (May 22, 2014). Copy the logs to your computer before you close this message.
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Jul 10, 2015
i have an email saying that Plesk has failed to update:Failed to update Plesk. To solve this problem, you can send the update log to Parallels support.
OS: Ubuntu 14.04.2 LTS
Plesk version: 12.0.18 Update #53 , last updated at July 7, 2015 06:30 AM. uRL...
It looks like something with Bind9 failed, however i'm not totally sure. I have DNS installed, however its not used. It had to be installed to generate the domain keys for email authentication.My sites still work, however it looks like the DNS option is no long present in Plesk.ow to proceed with the update?
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May 5, 2015
Ive the problem that i must update my Plesk manual, after Server-Restart i become this Error:
ERROR: Zend_Db_Adapter_Exception: SQLSTATE[HY000] [1045] Access denied for user 'admin'@'localhost' (using password: YES) (Abstract.php:144)
I tried this: URL....Ive got a Linux V-Server from Strato!
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Jun 30, 2014
I upgraded to Plesk 12 and now i tried to update with autoinstaller, but i get this errors:
Code:
WARNING: The following packages cannot be authenticated!
pp12.0.18-bootstrapper
Authentication warning overridden.
Err URL 404 Not Found
Failed to fetch URL 404 Not Found
E: Unable to fetch some archives, maybe run apt-get update or try with --fix-missing?
Synchronizing the Debian APT package index files...
ERROR: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Please, contact product technical support.
I tried with apt-get but there is no update available.
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Sep 16, 2014
I update my plesk 11,5 to 12.And I activate (limit control for smtp)After this action the email forwarding fails in all domains of plesk.This is the mail system at host fsyc.org. You can delete your own text from the attached returned message.
Reporting-MTA: dns; fsyc.org
X-Postfix-Queue-ID: 5B51E2E800BC
X-Postfix-Sender: rfc822; rbuila@robertobuil.com
Arrival-Date: Tue, 16 Sep 2014 14:21:10 +0200 (CEST)
[code].....
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Sep 26, 2014
Since the update from 11.5 to 12 working Horde login no longer, IMAP works otherwise perfect.
psa-horde.log:
ERR: HORDE [horde] FAILED LOGIN for info@xydomain.tld (info@xydomain.tld) [xx.xx.xx.xx] to horde [pid 20347 on line 216 of "/usr/share/psa-horde/login.php"]
xx.xx.xx.xx = Server-IP
Message from the Horde:
Login failed.
(Email / password are of course correct)
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Dec 18, 2014
It seems last night Plesk ran any update and it failed. I received an mail with a link to the log, but I cant access Plesk Panel to see the log.
When trying to access Plesk, I get "502 Bad Gateway" Message.
Inside the Log there are many errors like:
Code:
2014/12/18 15:26:51 [crit] 14416#0: *3563 connect() to unix:/var/run/sw-engine.sock failed (2: No such file or directory) while connecting to upstream, client: xxx.xxx.xxx.xxx, server: , request: "GET / HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "xxxxx:8443"
Is there any way to disable auto updates for plesk?
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