Plesk 11.x / Linux :: Panel Won't Update
Jul 25, 2014
I want to upgrade to Plesk 12, but want to make sure current version of 11.5.30 is working properly.Whenever Plesk tried to update I get the following error.Installing packages
Loaded plugins: fastestmirror, priorities, refresh-packagekit
Loading mirror speeds from cached hostfile
* atomic: www5.atomicorp.com
* epel: mirror.compevo.com
437 packages excluded due to repository priority protections
[code]....
Fatal error during packages installation: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository. YumBaseError: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package. Check that the correct key URLs are configured for this repository.
ERROR: Failed to run the Yum utility.The Yum utility failed to install the required packages.
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May 22, 2014
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
11.5.30 Update #44, Ubuntu precise 64bit
PROBLEM DESCRIPTION
Upgrade fails with message: Failed to update Panel.you can send the update log to Parallels support. View the update logs (May 22, 2014). Copy the logs to your computer before you close this message.
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Nov 5, 2014
On one CentOS 6.5 Plesk 12.0.18 install (with all MUs applied) each time an admin logs in a notification is displayed ("Plesk was successfully updated. View detailed information on the updates.") and once a week the panel generates an email notification (Plesk panel updated successfully).
Other Plesk 12.0.18 servers that are set to automatically update aren't generating this email notification or displaying the "green" notification upon login to the Plesk Panel. Is there a flag, tmp file, or a DB trigger that isn't being set properly to cause this?
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Aug 4, 2014
I have Parallels Plesk Panel v.11.5.30 on CentOS (Linux version 2.6.32-431.3.1.el6.x86_64) and I get error message whenever Plesk tries autoupdates.
Problem started to appear just after I updated server with atomicorpURL....When I try to update manually through console (yum update) I get following error:
Code:
warning: rpmts_HdrFromFdno: Header V3 RSA/SHA1 Signature, key ID 4520afa9: NOKEY
Retrieving key from file:///etc/pki/rpm-gpg/RPM-GPG-KEY.art.txt
The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository.When I try to update any component manually through panel I get following error (This is for Apache web server support):
Code:
Installation started in background
Loaded plugins: fastestmirror, priorities
Loading mirror speeds from cached hostfile
* atomic: www7.atomicorp.com
* base: mirror.checkdomain.de
* extras: mirror.checkdomain.de
* updates: mirror.checkdomain.de
[code]....
Fatal error during packages installation: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository.YumBaseError: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository. Error: Failed to run the Yum utility.The Yum utility failed to install the required packages.Attention! Your software might be inoperable.
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May 9, 2014
I am using Parallels panel 11.5.30 Update #44 on CentOS 6.5 (64bit version) located on VPS. What is the easiest way to update:
- PHP 5.3.3 to PHP 5.5.12 (current stable version) and
- MySQL 5.1.73 to MySQL 5.6.18 (current stable version).
Is it possible to update these from Plesk's control panel?
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May 17, 2014
I am using CentOS 6.4... I cannot login to the admin page. Showing this message:
Error: Unable to log you on. An internal error occurred in the Single Sign-on authorization engine. Please try to log in later, and contact your hosting service provider if the problem persists.
Error log:
Doing restart of Parallels Installer...
2014-05-17 01:08:38: (server.c.1543) server stopped by UID = 0 PID = 10122
2014/05/17 01:15:04 [crit] 16495#0: *1 connect() to unix:/var/run/sw-engine.sock failed (2: No such file or directory) while connecting to upstream, client: 127.0.0.1, server: , request: "POST /plesk-billing/task-manager.php HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "localhost:8443"
[Code] ....
I have tried this post: [URL] ....
[root@ns4008757 ~]# /usr/share/plesk-billing/integration --command=repair-all
Customer & Business Manager is not installed yet.
[root@ns4008757 ~]# /usr/local/psa/bin/sso -g
SSO status: on
SSO server url: https://XXX.XXX.XXX.XXX:8443
SSO API version: sw:sso:idp:1_0
SSO Application ID: z9fabw14uesl6ccoz0wnpwk68eghgvs6ny7
After running this two lines, when i login to admin panel, it shows: Can not extract SAML message.
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Jun 7, 2014
my plesk control panel 11.5.30 has problems running the auto update of the panel. During the upgrade, the server reboots even after an error message appears that shows the following message: Can't parse /root/parallels/products.inf3: Error reading end tag.
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Feb 10, 2015
I'm using Plesk 11 in a Ubuntu 12.04 Linux environment on a remote dedicated server. I am NOT trying to upgrade to Plesk 12. But, every time I log onto the panel, I get the error message shown on the subject line. Afterward, it says, "To solve this problem, send an update log to Parallels support." I have the update log ... but "where" to send it. Is there an email address? A webpage?
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Oct 28, 2014
I'm getting the following alert in my Plesk 11.5 panel :
1) Failed to update Panel. To solve this problem, you can send the update log to Parallels support. View the update logs (Oct 27, 2014). View the update logs (Oct 28, 2014). Copy the logs to your computer before you close this message. To close this message, click here.
2) Installation or upgrade failed. For more information, log in as root to the server over SSH and view the file /tmp/plesk_11.5.30_installation.log. To remove this notice, remove the file /var/lock/parallels-panel-upgrade-failure.flag from the server. Repair the failed upgrade or installation.
----------------------------
here the final part of the update log:
----
===> Cumulative APS controller database (apsc) upgrade has been started.
===> Upgrade of APS controller database has been completed.
===> Cumulative Plesk database upgrade (revertable stage) has been started.
[Code]....
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Jan 19, 2015
After doing the upgrade to v12.0.18 when I go in : tools , updates the page does not load . I added to the firewall port 8447 but nothing .
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Nov 18, 2014
For some time now the Autoinstaller fails and the Plesk control panel becomes inoperable until I run the stop and then start command for the plesk control panel. Looking at the error log: autoinstaller3.log I see the following output:
WARNING: Third-party Yum repository 'atomic' is enabled, installation may fail.
Since you use one or more 3rd-party repos (say, atomic), be careful when installing different package versions from different repos as this may lead to installation failures. For example, you may encounter a problem if you first install PHP from a 3rd-party repo and then upgrade it using the Parallels repo. To avoid such situations, install and upgdare packages from the same repo.
Traceback (most recent call last):
File "/usr/local/psa/bin/yum_install", line 194, in <module>
main()
File "/usr/local/psa/bin/yum_install", line 189, in main
[code]....
The Yum utility failed to install the required packages.Attention! Your software might be inoperable.contact product technical support.Click to expand...
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Feb 17, 2014
Updates ran over the weekend and I can no longer login to the Plesk Panel. I'm getting the following PHP error: Fatal error: Call to undefined function get_gpc() in D:Plesadminhtdocsindex.php on line 3Click to expand...
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Mar 27, 2014
After updating i'm unable to login to the plesk panel with every user account.
---------------------------------------------------------------------------------------
Url redirect: https://[domain]:8443/sso/api.php?api=/ui
Error: Authentication failed: invalid username or password specified
---------------------------------------------------------------------------------------
The usernames and passwords are correct.
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Apr 21, 2015
After installing Plesk 12.0.18 Update 43 on windows when I try to connect to Plesk Panel (https://myurl.com:8443/) I get error:
ERROR: PleskMainDBException: Host '127.0.0.1' is not allowed to connect to this MySQL server (db.php:435)
I tried to reset mysql admin password as described in article - with no luck : [URL] .....
I even tried to reset password:
%plesk_bin%plesksrvclient -set "newpassword" true
Again I get "Faild to connect to database: Host '127.0.01' is not allowed to connect to this mySQL server
All websites that uses mySql works but Plesk Panel is dead?
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Sep 14, 2014
I have 2 IPs for my vServer. Plesk automatically add both addresses to the Plesk Panel. One of the ip address I want to use for another service (openvpn). The Problem is, that i can't delete the IP from the Plesk panel.
I got the message: Fehler: String was provided for unescaped parameter host.
There are no reseller or customers who use this IP. So how can i solve this problem and delete the IP from the Panel?
Using Plesk 12.0.18
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Mar 10, 2015
Does Plesk's own server, "sw-cp-server" use a different PHP binary than is used for hosted sites?I've found the .ini, /usr/local/psa/admin/conf/, but I can't figure out where the binary would be? I'm trying to run some WP-CLI commands, but some functions I have disabled in the default PHP.ini are required by WP-CLI.
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Jan 30, 2015
I have several clients still using WinXP. How do I disable SNI for SSL certificates ( and just use old IP way )?
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Feb 4, 2015
After having some issues with my server mail program i read an article online where i though removing psa-courier-imap will resolve my mail problems.
Now nor my email is working but also i lost my plesk panel. Going to plesk ip address there's nothing anymore.Checked my server and is printing i have plesk 11.0.9 installed but is nowhere to find. I try to install psa-courier-imap again but yum cant find it.
Everything working on the server including all sites are available on the web.The only think i'm missing is the Plesk login page.
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Jun 21, 2014
ERROR: Zend_Db_Statement_Exception: SQLSTATE[HY000]:
General error: 126 Incorrect key file for table '/tmp/#sql_50f_0.MYI'; try to repair it (Pdo.php:234)
After upgrading to v12 i have no access to the plesk panel. The message above is shown.
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Jul 11, 2014
I just created a new Domain "bernhardlinz.de" at the
Plesk Panel -> Websites & Domains -> Add new Domain
After the Creation the new Domain does not appear under "Websites & Domains".
I check the domain with
Code:
/usr/local/psa/bin/domain -i bernhardlinz.de
And all looks fine like my other, older domains:
Code:
General
=============================
Domain name: bernhardlinz.de
Owner's contact name: Bernhard Linz (admin)
Domain status: OK
[Code] ....
I can see the domain under "Mails" and also create new mail accounts. There are no Errors for this under
Code:
/usr/local/psa/admin/logs/panel.log
As i try to add the domain first i got a
Code:
[11-Jul-2014 21:41:35 Europe/Berlin] PleskUtilException: mailmng-outgoing failed: ERROR:outgoing:database disk image is malformed
Which I removed with the
Code:
/usr/local/psa/admin/sbin/mchk
Command I found in the Plesk forum. After that i could add the domain.
I try a add another fantasy domain - also works but alos not displaying in Panel "Websites & Domains"
I take a look at the Plesk-Database "psa" with the Build-In "phpMyAdmin"
I take a look at the table "domains" and it looks like the other entries.
The Server was restored a few days before from a Backup. After the restore i had have the problem the "mysql" service did not start. I fixed the problem with the description from [URL] ... (Start mysql in recoverymode, export all data, delete the content of the whole mysql folder /var/lib/mysql folder, init new database and import the exported data). After that all looks fine.
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May 18, 2015
Following the update from 11 to Plesk 12 (and installing latest Ubuntu fixes), the Plesk panel access is broken. Welcome page says:Can not load key: key is empty.And of course, no way to login the mgt interface. All services appear up, so this is only affecting the panel web service.
Fishing out the panel.log, it appears to be at a lower level than I initially thought (see below): experiencing issues after updating from 11 to 12 on Ubuntu (12)?
[18-May-2015 19:46:34 Europe/Berlin] PHP Warning: file_get_contents(/opt/psa/var/sso.sp.pem): failed to open stream: No such file or directory; File: /opt/psa/admin/externals/xmlseclibs.php, Line: 285
[18-May-2015 19:46:34 Europe/Berlin] Exception: PHP Warning: file_get_contents(/opt/psa/var/sso.sp.pem): failed to open stream: No such file or directory; File: /opt/psa/admin/externals/xmlseclibs.php, Line: 285
file: /opt/psa/admin/plib/Smb/Exception/Syntax.php
line: 56
[code]..
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Dec 25, 2014
is it safe to Upgrade Parallels 11.5 to 12 from the panel
OS
CentOS 5.10 (Final)
Panel version11.5.30 Update #48, last updated at Nov 21, 2014 02:33 PM
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Sep 10, 2014
after the login page, a blank page appears and I can't access to the Plesk Control Panel :
in the file : /var/log/sw-cp-server/error_log
2014/07/09 14:45:04 [error] 7422#0: *3551 FastCGI sent in stderr: "Primary script unknown" while reading response header from upstream, client: 91.204.25.4, server: , request: "GET /admin/ HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "91.204.25.4:8443", referrer: "https://91.204.25.4:8443/"
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Sep 9, 2014
I just want to remove plesk and installed again. i saw (URL...) this page. use this code but plesk not removed. my sites are gone.how can i get back my site? what i should install.When i try install plesk 12 says you already install version 11.0.9
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Sep 9, 2014
I have a server which I am using for multiple clients. Some with SSL enabled, some without. I have added custom ngingx conf files for nginxDomainVirtualHost.php and nginxWebmailPartial.php in /usr/local/psa/admin/conf/templates/custom and modified the following lines to try and harden security:
Code:
ssl_protocols TLSv1 TLSv1.1 TLSv1.2;
ssl_ciphers "EECDH+ECDSA+AESGCM EECDH+aRSA+AESGCM EECDH+ECDSA+SHA384 EECDH+ECDSA+SHA256 EECDH+aRSA+SHA384 EECDH+aRSA+SHA256 EECDH+aRSA+RC4 EECDH EDH+aRSA RC4 !aNULL !eNULL !LOW !3DES !MD5 !EXP !PSK !SRP !DSS";
ssl_prefer_server_ciphers on;
After reconfiguring using
Code:
/usr/local/psa/admin/bin/httpdmng --reconfigure-all
I check in /etc/nginx/plesk.conf.d/vhosts/<domain>.conf and the changes are shown correctly there but browsers and online tools such as [URL] .... still say that the sites are using 128 bit encryption and TLS 1.0.
The Plesk admin panel itself displays 256 bit encryption and TLS 1.2.
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Oct 9, 2014
I had forwaded a domain
say mydomain.com
to yourdomain.com
Which works fine and no issues
Now I wish to remove the forwarders and make the website active and visible
I am attaching the snap shots to show what I tried
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Jun 9, 2014
After a fresh install on a Debian Wheezy system, I get the following error(s) when trying to access the control panel.
https://sub.example.com:8443/
404 Not Found
Nginx
My log
Code:
2014/06/09 19:04:15 [warn] 32236#0: conflicting server name "" on 0.0.0.0:8443, ignored
2014/06/09 19:04:26 [error] 22597#0: *43 "/usr/share/html/index.html" is not found (2: No such file or directory), client: 68.51.77.126, server: , request: "GET / HTTP/1.1", host: "sub.example.com:8443"
While http://sub.example.com:8880/ works fine
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Nov 16, 2014
I have 12 domains in my control panel but i only see 5 domains in my control panel but all 12 domains are working they are up but only see 5 in control panel....
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Oct 6, 2014
Whenever I try to update the Plesk key via webinterface I receive the following error:
Unable to connect to license server [URL] ....
cURL error description: Problem with the SSL CA cert (path? access rights?)(77)
Checking via command line shows that the SSL certificate of ka.parallels.com on port 5224 is expired in 2004 (!)
As it worked until today, why the SSL cert check fails now?
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Jun 24, 2015
Is it possible through Plesk Linux version on the root servers to update?If not and you will update the Debian itself, you have to note something? What should you back up before everything to make Plesk is working again? Is a complete reinstallation is required?
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May 12, 2014
My current version of nginx in plesk 11.5.44 is 1.5.0 and i would like to update it to the latest stable version which is 1.6.0. However, i cannot seem to manage to do so. I tried with yum update nginx but i receive Package(s) nginx available, but not installed.
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