Plesk 12.x / Linux :: Error Opening Panel After Upgrade To 12.0.18
Jun 17, 2014
I have a V-Server account with Strato and just upgraded to 12.0.18 through the panel updater. The installation completed successfully, at least the installer gave me no error.
After the installation I tried to login and got the following error (I wasn't able to enter my credentials..):
I tried to repair permissions with:
Code:
/usr/local/psa/bin/repair --restore-vhosts-permissions
Which worked and I could now login. The Panel opened with the following error:
I can access certain areas of the panel without error (i.e. tools and settings etc, but I get the error when I try to access the control panel for single domains etc...)
Here an extract from the panel.log
Code:
[17-Jun-2014 19:49:12 Europe/Berlin] Exception: Permission denied
file: /opt/psa/admin/plib/Lock/Manager/Hierarchical.php
line: 105
code: 0
trace: #0 /opt/psa/admin/plib/Lock/Manager/Hierarchical.php(105): LockManagerClient->__construct()
[Code] ......
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May 18, 2015
Following the update from 11 to Plesk 12 (and installing latest Ubuntu fixes), the Plesk panel access is broken. Welcome page says:Can not load key: key is empty.And of course, no way to login the mgt interface. All services appear up, so this is only affecting the panel web service.
Fishing out the panel.log, it appears to be at a lower level than I initially thought (see below): experiencing issues after updating from 11 to 12 on Ubuntu (12)?
[18-May-2015 19:46:34 Europe/Berlin] PHP Warning: file_get_contents(/opt/psa/var/sso.sp.pem): failed to open stream: No such file or directory; File: /opt/psa/admin/externals/xmlseclibs.php, Line: 285
[18-May-2015 19:46:34 Europe/Berlin] Exception: PHP Warning: file_get_contents(/opt/psa/var/sso.sp.pem): failed to open stream: No such file or directory; File: /opt/psa/admin/externals/xmlseclibs.php, Line: 285
file: /opt/psa/admin/plib/Smb/Exception/Syntax.php
line: 56
[code]..
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Dec 25, 2014
is it safe to Upgrade Parallels 11.5 to 12 from the panel
OS
CentOS 5.10 (Final)
Panel version11.5.30 Update #48, last updated at Nov 21, 2014 02:33 PM
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Oct 28, 2014
I'm getting the following alert in my Plesk 11.5 panel :
1) Failed to update Panel. To solve this problem, you can send the update log to Parallels support. View the update logs (Oct 27, 2014). View the update logs (Oct 28, 2014). Copy the logs to your computer before you close this message. To close this message, click here.
2) Installation or upgrade failed. For more information, log in as root to the server over SSH and view the file /tmp/plesk_11.5.30_installation.log. To remove this notice, remove the file /var/lock/parallels-panel-upgrade-failure.flag from the server. Repair the failed upgrade or installation.
----------------------------
here the final part of the update log:
----
===> Cumulative APS controller database (apsc) upgrade has been started.
===> Upgrade of APS controller database has been completed.
===> Cumulative Plesk database upgrade (revertable stage) has been started.
[Code]....
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Oct 25, 2014
After last night's attempt to upgrade one of our old plesk servers (10.0.1), on RHEL 5.5, we are left with unfunctional control panel.
Following the KB [URL] ...., we see:
1) no /usr/local/psa/version file exists currently.
2) mysql -uadmin -p`cat /etc/psa/.psa.shadow` -D psa -e 'select * from upgrade_history order by upgrade_date desc limit 1'
+---------------------+--------------------------------+------------+
| upgrade_date | version_info | db_version |
+---------------------+--------------------------------+------------+
| 2010-12-01 10:52:30 | 10.0.1 RedHat el5 109101029.17 | 01090 |
+---------------------+--------------------------------+------------+
as you see the plesk was OLD. No line for the last night's upgrade, though in here.
3) but: rpm -q psa
psa-12.0.18-rhel5.build1200140606.15
So, the installation procedure finished partially, installing net packages, but not really updating all info.
Comparison of the MySQL scheme for DB psa with another server with the new installation shows that some minimal differences in some tables and a couple of missing tables. So, it looks like it _almost_ succeeded.
Comparison of the RPMs installed on the two servers, shows some differences in installed packages and versions. For example, there are 2 versions of psa-backup-manager and 2 versions of psa-migration-manager on the "malfunctioning" machine.
Further runs of the autoinstaller does not work, since it seems to think that everything is fully installed/updated. How to proceed from this point. Control panel does not work...
We've looked through the installation log files and Wonder if there is some log file that we are missing - where shold we look for messages in case of a failed installation?
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Jul 7, 2014
Upgrading was started not half an hour ago from the time this post goes out, all went well until the MySQL was started up. At this point it is screaming at me because it cannot access it due to a missing password. This shouldn't be to much of an issue, as you just follow this post here, [URL] .... However.. when I did that this happened.
Code:
/usr/local/psa/bin/admin --show-password
PHP Notice: Undefined index: PARAMETERS; File: /usr/local/psa/admin/plib/CommonPanel/Exception.php, Line: 266
SQLSTATE[HY000] [1045] Access denied for user 'admin'@'localhost' (using password: YES)
I rent through OVH, so we don't get support access or anything. We just get a 15 site license and that's it so I don't know who to turn to for this.. I haven't ever touched anything in regards to SQL and the likes, all I did was click the upgrade button and this failed me. And now I've pretty much lost everything until this is resolved.
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Jun 9, 2014
After a fresh install on a Debian Wheezy system, I get the following error(s) when trying to access the control panel.
https://sub.example.com:8443/
404 Not Found
Nginx
My log
Code:
2014/06/09 19:04:15 [warn] 32236#0: conflicting server name "" on 0.0.0.0:8443, ignored
2014/06/09 19:04:26 [error] 22597#0: *43 "/usr/share/html/index.html" is not found (2: No such file or directory), client: 68.51.77.126, server: , request: "GET / HTTP/1.1", host: "sub.example.com:8443"
While http://sub.example.com:8880/ works fine
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Jun 27, 2014
I have upgraded from 11.5 to 12, and now if I try to open Plesk on the port 8443 I have this error:
502 Bad Gateway
nginx
This is the log:
2014/06/27 18:25:13 [crit] 1629#0: *2 connect() to unix:/var/run/sw-engine.sock failed (2: No such file or directory) while connecting to upstream, client: 79.49.206.176, server: , request: "GET / HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "87.106.85.233:8443"
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Jun 19, 2014
After upgrading Plesk today the panel is reachable however the content area displays the message "File not found." for all pages.
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Feb 10, 2015
I'm using Plesk 11 in a Ubuntu 12.04 Linux environment on a remote dedicated server. I am NOT trying to upgrade to Plesk 12. But, every time I log onto the panel, I get the error message shown on the subject line. Afterward, it says, "To solve this problem, send an update log to Parallels support." I have the update log ... but "where" to send it. Is there an email address? A webpage?
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Apr 11, 2015
the Error Code is :SQLSTATE[HY000]: General error: 1030 Got error -1 from storage engine Knowledge base says I am out of storage but I am not .But the output of command df -h returns this:
Code:
Filesystem Size Used Avail Use% Mounted on
/dev/vda3 825G 673G 110G 86% /
tmpfs 9.8G 0 9.8G 0% /dev/shm
/dev/vda1 477M 59M 393M 13% /boot
Restarting sw-cp-server doesn't shows any error.However , I was getting some problems with mysql socket and I wasn't able to use the plesk still then currently a custom installation of phpmyadmin lets me access the databases but I can't access any of my websites either (Wordpress). Apache returns 504 Gateway Error .
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Oct 29, 2014
I have experiencing strange behaviour of Plesk admin panel. Actually there were a lot of issues similar with 500 Internal Server error but mine is a bit different..
This is the log came from the '/var/log/sw-cp-server/error_log'
/bin/sh: /usr/share/sw-cp-server/applications-conf.sh: Permission denied
Cannot find config item ["global/SERVERsocket==:8443", ".php", 0]
2014-10-29 19:38:22: (mod_fastcgi.c.1068)
[Code] ....
As you can see there is a line starts with /bin/sh: /usr/share/sw-cp-server/applications-conf.sh: Permission denied and i tried to change this one for permission like 0755 or alternatives for a run but nothings changed. Btw i have plenty of disk space, it wasn't also the case.
I cannot even login with my domain name without 'https' and with the port 8880. It's again giving me the same issue.
BTW i want to give a little extra information; it was a long time that Plesk admin panel working but after today it's stuck in 500 Internal server error. What i tried today that to follow 'How to generate custom self-signed SSL certificates and apply it to Postfix: [URL] ....' , but after 6th step i was decied to stop because i couldnt find the root.pem file a minute and than i wanted to try on plesk and i saw the bad news I don't know it was related but i wanted to share.
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Sep 9, 2013
I just upgraded from 11.0.9 and i got the following error
ERROR: Zend_Db_Statement_Exception
Eine Ebene höher
SQLSTATE[42S22]: Column not found: 1054 Unknown column 'ipAddress' in 'where clause'
A Google Search shows that under Windows there is dbupgrade.exe
Is there such a tool under Linux too??
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Sep 12, 2014
when trying to uninstall this extension I get the following error: Executing /opt/psa/admin/plib/modules/panel-news/scripts/pre-uninstall.php failed.
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Jan 29, 2015
I just upgraded our Plesk 10.4.4 to 12.0.18 (on Ubuntu 10.04, about to be upgraded to 12.04). Now I get the dreaded 'queue file write error' in postfix on message delivery.
It tries to open /usr/lib/plesk-9.0/postfix-queue (which is not there) in this block in master.cf:
Code:
plesk_virtual unix - n n - - pipe flags=DORhu user=popuser:popuser argv=/usr/lib/plesk-9.0/postfix-local -f ${sender} -d ${recipient} -p /var/qmail/mailnames
127.0.0.1:10025 inet n n n - - spawn user=mhandlers-user argv=/usr/lib/plesk-9.0/postfix-queue 127.0.0.1 10027 before-queue
127.0.0.1:10026 inet n - - - - smtpd -o smtpd_client_restrictions= -o smtpd_helo_restrictions= -o smtpd_sender_restrictions= -o smtpd_recipient_restrictions=permit_mynetworks,reject -o smtpd_data_restrictions= -o receive_override_options=no_unknown_recipient_checks
127.0.0.1:10027 inet n n n - - spawn user=mhandlers-user argv=/usr/lib/plesk-9.0/postfix-queue 127.0.0.1 10026 before-remote
plesk_saslauthd unix y y y - 1 plesk_saslauthd status=5 listen=6 dbpath=/plesk/passwd.db
And on top of that, If disable all the milters/proxy and just try to deliver to plesk_virtual directly, the e-mail just disappears. Postfix thinks it was delivered, but it is not.
I also tried piping some text through /usr/lib/plesk-9.0/postfix-local with the same parameters postfix gives it, but also then nothing. No error, no exit code, no message in maildir.
There are a bunch of fixes around for the queue file write error, but nothing works because the nature of my problem is different. There is a KB article around for Plesk 9, which can hardly be useful.
I tried restoring postfix-queue from the backups, but if I try to use that, the mail.log eventually says:
Code:
Jan 30 01:20:00 ytechosting /usr/lib/plesk-9.0/psa-pc-remote[6621]: Message aborted.
I also used /usr/local/psa/admin/sbin/mchk to no avail: the only change it makes to my master.cf, is adding an empty line. And, I suspect it uninstalled my psa-courier, because it was gone at some point, and mchk was the only thing I did after knowing courier was still there.
How can the postfix config refer to that postfix-queue when it's not there? Is this even a valid master.cf file for Plesk 12?
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Jun 23, 2014
I am trying to upgrade my Plesk 11.5.30 install to 12.x but I keep getting an error:
Exception: Failed to solve dependencies:
php-devel-5.4.29-35.el6.art.x86_64 requires php-cli(x86-64) = 5.4.29-35.el6.art
Error: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.
I have run the boostrapper repair but the error remains.
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Dec 29, 2014
Today I reboot my server. And after that my sites are not opening.
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Aug 2, 2012
I need to upgrade from smartermail 5.5 to latest smatermail 9 . Let me know any option via plesk panel
Plesk 10.4.4 is currently installed my server. Going to upgrade plesk 11
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Jul 13, 2015
i want to uprage my plesk panel to 12. But i have this problem
"Parallels Panel pre-upgrade checking... 'wmic.exe' is not recognized as an internal or external command,
operable program or batch file.
FATAL_ERROR: Unable to get IP address"
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Nov 4, 2013
I see that, when subscriptions is suspended, backup manager continuous working.
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Jun 23, 2014
After Plesk Panel upgrade to 12.x I found a warning showing at Home>Tools & Settings> Database Servers
Warning: Unable to determine the TCP port number used by Microsoft SQL server '.SQLEXPRESS': TCP/IP protocol is not enabled in the server network configuration or the server is configured to use dynamic TCP ports.
To allow your customers to automatically configure firewall for remote database access, manually configure the SQL server to listen on a specific fixed TCP port.Click to expand...
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Jun 23, 2014
After Plesk panel upgrade to 12.x webadmin stopped working . It's showing following error
Code:
Server Error in '/' Application.
The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. review the following URL and make sure that it is spelled correctly.
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Aug 10, 2008
We have following error when try to start apf in one of our vps:
apf(3126): {glob} opening inbound tcp port 80 on 0/0
apf(3126): {glob} opening inbound tcp port 110 on 0/0
apf(3126): {glob} opening inbound tcp port 111 on 0/0
apf(3126): {glob} opening inbound tcp port 143 on 0/0
apf(3126): {glob} opening inbound tcp port 443 on 0/0
apf(3126): {glob} opening inbound tcp port 465 on 0/0
apf(3126): {glob} opening inbound tcp port 623 on 0/0
apf(3126): {glob} opening inbound tcp port 918 on 0/0
apf(3126): {glob} opening inbound tcp port 993 on 0/0
apf(3126): {glob} opening inbound tcp port 995 on 0/0
apf(3126): {glob} opening inbound tcp port 2082 on 0/0
apf(3126): {glob} opening inbound tcp port 2083 on 0/0
apf(3126): {glob} opening inbound tcp port 2086 on 0/0
apf(3126): {glob} opening inbound tcp port 2087 on 0/0
apf(3126): {glob} opening inbound tcp port 2095 on 0/0
apf(3126): {glob} opening inbound tcp port 2096 on 0/0
apf(3126): {glob} opening inbound tcp port 3306 on 0/0
apf(3126): {glob} opening inbound tcp port 3389 on 0/0
apf(3126): {glob} opening inbound tcp port 6666 on 0/0
apf(3126): {glob} opening inbound tcp port 7776 on 0/0
apf(3126): {glob} opening inbound tcp port 7777 on 0/0
apf(3126): {glob} opening inbound tcp port 7778 on 0/0
apf(3126): {glob} opening inbound tcp port 7779 on 0/0
apf(3126): {glob} opening inbound tcp port 8887 on 0/0
apf(3126): {glob} opening inbound tcp port 8888 on 0/0
apf(3126): {glob} opening inbound tcp port 8889 on 0/0
apf(3126): {glob} opening inbound udp port 21 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening inbound udp port 53 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening inbound udp port 161 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening inbound udp port 465 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening inbound udp port 623 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening inbound udp port 873 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound tcp port 21 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound tcp port 22 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound tcp port 25 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound tcp port 26 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound tcp port 27 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound tcp port 37 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound tcp port 43 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound tcp port 53 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound tcp port 80 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound tcp port 110 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound tcp port 113 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound tcp port 443 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound tcp port 465 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound tcp port 623 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound tcp port 873 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound tcp port 2089 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound tcp port 3389 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound udp port 20 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound udp port 21 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound udp port 53 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound udp port 161 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound udp port 465 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound udp port 623 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening outbound udp port 873 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening inbound icmp type 3 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening inbound icmp type 5 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening inbound icmp type 11 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening inbound icmp type 0 on 0/0
iptables: Unknown error 4294967295
apf(3126): {glob} opening inbound icmp type 30 on 0/0
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Oct 10, 2014
We are getting an error every time that i try to add a new IP on Plesk panel. I go to "Tool and settings" than "IP address", "Add ip address" on fields i already try to ip:
xx.xx.xx.xx/32
and
xx.xx.xx.xx/submask
every time that i click on OK, the button become loading an never finish....
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May 11, 2009
Ive just tried to block an IP address in cPanel, and I got this error:
Error: while opening /usr/local/apache/htdocs/.htaccess
Does this mean the .htacess file is not there?
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Jun 6, 2014
I am now fgetting an error while clicking the Backup Manager option in Plesk panel 11.5 in Windows 2008 R2. see the error below:-
===========
Error: 'ascii' codec can't encode character u'xc2' in position 392: ordinal not in range(128)
===========
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Jun 22, 2008
When a user login in my squirremail webmail and try to click on Options > Personal Information they get this message:
ERROR:
Error opening timezone config, contact administrator.
The version of my squiremail is 1.4.9
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Jun 29, 2013
After upgrade to Plesk 11.5.30 trying to set up FTP-Backup Repository:
Repository error: Transport error: unable to list directory: Curl error: Access denied to remote resourceClick to expand...
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Aug 29, 2014
I'm unable to access my plesk control panel .its giving this error "Unable to read Control Panel configuration file";tried all available solution for permissions but the problem remains.
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Apr 1, 2015
I have a Plesk host that I am tasked with upgrading. It started with openSUSE 11.4 on Plesk 10.4 and I have upgraded it all the way to openSUSE 12.2 on Plesk 11.09 (fixed minor issues with pop3d and mysql locking on the way). The next upgrade was supposed to be 11.5, but the option to upgrade it never shows up. I have re-instated our support license so I know the license is OK, and also checked that 11.5 supports openSUSE 12.2. The update log doesn't really tell me much either:
Code:
Release PLESK_12_1_18 contains no any build for this OS
Release PLESK_12_1_17 contains no any build for this OS
Release PLESK_12_1_16 contains no any build for this OS
Release PLESK_12_1_15 contains no any build for this OS
Release PLESK_12_1_14 contains no any build for this OS
[code]....
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