Plesk 12.x / Linux :: Panel Broken After Upgrade
May 18, 2015
Following the update from 11 to Plesk 12 (and installing latest Ubuntu fixes), the Plesk panel access is broken. Welcome page says:Can not load key: key is empty.And of course, no way to login the mgt interface. All services appear up, so this is only affecting the panel web service.
Fishing out the panel.log, it appears to be at a lower level than I initially thought (see below): experiencing issues after updating from 11 to 12 on Ubuntu (12)?
[18-May-2015 19:46:34 Europe/Berlin] PHP Warning: file_get_contents(/opt/psa/var/sso.sp.pem): failed to open stream: No such file or directory; File: /opt/psa/admin/externals/xmlseclibs.php, Line: 285
[18-May-2015 19:46:34 Europe/Berlin] Exception: PHP Warning: file_get_contents(/opt/psa/var/sso.sp.pem): failed to open stream: No such file or directory; File: /opt/psa/admin/externals/xmlseclibs.php, Line: 285
file: /opt/psa/admin/plib/Smb/Exception/Syntax.php
line: 56
[code]..
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Jul 8, 2014
Unfortunately the encrypted FTP transfer is broken since Plesk upgraded to version 12. There are two cases:
Passiv FTP without encryption on port 21: everthing workes fine.
Passiv FTP with explicite TLS encryption on port 21: The control connection can be established by using TLS on port 21 but the data transfer can't be established by using passive mode (ETIMEDOUT - Connection attempt timed out)
I thought it could be a firewall issue but i'm currently unable to diable the firwall for testing since the configuration of the firewall is unreachable after upgrading to plesk 12! See second thread:URL....
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Sep 25, 2014
All my sites using SSL are now broken and the panel says there are no certs.... I hope they are still there somewhere where I can find them.
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Dec 25, 2014
is it safe to Upgrade Parallels 11.5 to 12 from the panel
OS
CentOS 5.10 (Final)
Panel version11.5.30 Update #48, last updated at Nov 21, 2014 02:33 PM
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Jun 17, 2014
I have a V-Server account with Strato and just upgraded to 12.0.18 through the panel updater. The installation completed successfully, at least the installer gave me no error.
After the installation I tried to login and got the following error (I wasn't able to enter my credentials..):
I tried to repair permissions with:
Code:
/usr/local/psa/bin/repair --restore-vhosts-permissions
Which worked and I could now login. The Panel opened with the following error:
I can access certain areas of the panel without error (i.e. tools and settings etc, but I get the error when I try to access the control panel for single domains etc...)
Here an extract from the panel.log
Code:
[17-Jun-2014 19:49:12 Europe/Berlin] Exception: Permission denied
file: /opt/psa/admin/plib/Lock/Manager/Hierarchical.php
line: 105
code: 0
trace: #0 /opt/psa/admin/plib/Lock/Manager/Hierarchical.php(105): LockManagerClient->__construct()
[Code] ......
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Feb 17, 2014
Updates ran over the weekend and I can no longer login to the Plesk Panel. I'm getting the following PHP error: Fatal error: Call to undefined function get_gpc() in D:Plesadminhtdocsindex.php on line 3Click to expand...
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Oct 28, 2014
I'm getting the following alert in my Plesk 11.5 panel :
1) Failed to update Panel. To solve this problem, you can send the update log to Parallels support. View the update logs (Oct 27, 2014). View the update logs (Oct 28, 2014). Copy the logs to your computer before you close this message. To close this message, click here.
2) Installation or upgrade failed. For more information, log in as root to the server over SSH and view the file /tmp/plesk_11.5.30_installation.log. To remove this notice, remove the file /var/lock/parallels-panel-upgrade-failure.flag from the server. Repair the failed upgrade or installation.
----------------------------
here the final part of the update log:
----
===> Cumulative APS controller database (apsc) upgrade has been started.
===> Upgrade of APS controller database has been completed.
===> Cumulative Plesk database upgrade (revertable stage) has been started.
[Code]....
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Oct 25, 2014
After last night's attempt to upgrade one of our old plesk servers (10.0.1), on RHEL 5.5, we are left with unfunctional control panel.
Following the KB [URL] ...., we see:
1) no /usr/local/psa/version file exists currently.
2) mysql -uadmin -p`cat /etc/psa/.psa.shadow` -D psa -e 'select * from upgrade_history order by upgrade_date desc limit 1'
+---------------------+--------------------------------+------------+
| upgrade_date | version_info | db_version |
+---------------------+--------------------------------+------------+
| 2010-12-01 10:52:30 | 10.0.1 RedHat el5 109101029.17 | 01090 |
+---------------------+--------------------------------+------------+
as you see the plesk was OLD. No line for the last night's upgrade, though in here.
3) but: rpm -q psa
psa-12.0.18-rhel5.build1200140606.15
So, the installation procedure finished partially, installing net packages, but not really updating all info.
Comparison of the MySQL scheme for DB psa with another server with the new installation shows that some minimal differences in some tables and a couple of missing tables. So, it looks like it _almost_ succeeded.
Comparison of the RPMs installed on the two servers, shows some differences in installed packages and versions. For example, there are 2 versions of psa-backup-manager and 2 versions of psa-migration-manager on the "malfunctioning" machine.
Further runs of the autoinstaller does not work, since it seems to think that everything is fully installed/updated. How to proceed from this point. Control panel does not work...
We've looked through the installation log files and Wonder if there is some log file that we are missing - where shold we look for messages in case of a failed installation?
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Jul 7, 2014
Upgrading was started not half an hour ago from the time this post goes out, all went well until the MySQL was started up. At this point it is screaming at me because it cannot access it due to a missing password. This shouldn't be to much of an issue, as you just follow this post here, [URL] .... However.. when I did that this happened.
Code:
/usr/local/psa/bin/admin --show-password
PHP Notice: Undefined index: PARAMETERS; File: /usr/local/psa/admin/plib/CommonPanel/Exception.php, Line: 266
SQLSTATE[HY000] [1045] Access denied for user 'admin'@'localhost' (using password: YES)
I rent through OVH, so we don't get support access or anything. We just get a 15 site license and that's it so I don't know who to turn to for this.. I haven't ever touched anything in regards to SQL and the likes, all I did was click the upgrade button and this failed me. And now I've pretty much lost everything until this is resolved.
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Jul 23, 2014
Code:
# cat /root/.autoinstaller/microupdates.xml
<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<patches>
<product id="plesk" version="11.0.9" installed-at="20121209T212320">
<patch version="62" timestamp="" installed-at="20140723T035123" />
</product>
</patches>
Minutes after this microupdate auto-installed, I am unable to login to POP and IMAP on this server. None of the accounts are able to login. The logs indicate hundreds of login failures, accompanying a new record I've never seen in these logs:
Code:
pop3d-ssl: Unexpected SSL connection shutdown.
Unfortunately, I can't find anything about what MU#62 actually included. The changelog only indicates up to MU#61, so I'm very concerned:URL....
I've googled the specific error I'm seeing above, but nothing appears to be remotely related to this problem.Is it possible to roll back the MU to determine if that is in fact the problem?
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Apr 12, 2015
httpd fails to start after bootstrap. Log file below.
Warning: web server configuration is broken. We will try to repair it. This operation can take a lot of time, please do not interrupt the process.
Unable to rebuild web server configuration, possible there are broken domains
Trying to reconfigure web-server configurations skipping broken domains... Execution failed.
Command: httpdmng
Arguments: Array
(
[0] => --reconfigure-server
[1] => -no-restart
[2] => -service-node
[3] => local
)
[Code] ....
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Dec 11, 2014
System:
Parallels Plesk v12.0.18_build1200140610.21 os_Ubuntu 14.04
Symptoms:
Whenever I click "File Sharing" in Plesk, I get the following error and no content is visible:
Internal error: Error in cURL request: IPv6 numerical address used in URL without bracketsClick to expand...
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Aug 2, 2012
I need to upgrade from smartermail 5.5 to latest smatermail 9 . Let me know any option via plesk panel
Plesk 10.4.4 is currently installed my server. Going to upgrade plesk 11
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May 30, 2014
I bought yesterday a SSL certificate from Comodo (PositiveSsl).
I have three files to install : the certificate itself, the Root certificate and the intermediate certificate.
Where can I add the intermediate certificate file ? Currently, a SSL report shows that the chains is broken (which is actually right).
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Jan 21, 2014
My current configuration is: Ubtuntu Server 10.04, Plesk 11.5 and Roundcube 0.9.5 (installed via Plesk as the default webmail application) on Apache.
I played around with an SSL checker (https://www.ssllabs.com/ssltest/) to test my certificates and I found out that Roundcube delivered a broken certificate chain. It didn't deliver the intermediate certificate correctly. I searched through the configuration file of roundcube (/etc/apache2/plesk.conf.d/roundcube.conf) and discovered that there was only an entry for SSLCertificateFile.
To fix this I added the intermediate certificate via SSLCACertificateFile to the configuration file:
Code:
SSLCertificateFile "/opt/psa/var/certificates/cert-1sCtWB"
SSLCACertificateFile "/opt/psa/var/certificates/cert-FGLFqQ"
The only problem is that this configuration file is generated automatically:
Code:
#ATTENTION!
#
#DO NOT MODIFY THIS FILE BECAUSE IT WAS GENERATED AUTOMATICALLY,
#SO ALL YOUR CHANGES WILL BE LOST THE NEXT TIME THE FILE IS GENERATED.
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Jul 13, 2015
i want to uprage my plesk panel to 12. But i have this problem
"Parallels Panel pre-upgrade checking... 'wmic.exe' is not recognized as an internal or external command,
operable program or batch file.
FATAL_ERROR: Unable to get IP address"
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Nov 4, 2013
I see that, when subscriptions is suspended, backup manager continuous working.
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Jun 23, 2014
After Plesk Panel upgrade to 12.x I found a warning showing at Home>Tools & Settings> Database Servers
Warning: Unable to determine the TCP port number used by Microsoft SQL server '.SQLEXPRESS': TCP/IP protocol is not enabled in the server network configuration or the server is configured to use dynamic TCP ports.
To allow your customers to automatically configure firewall for remote database access, manually configure the SQL server to listen on a specific fixed TCP port.Click to expand...
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Jun 23, 2014
After Plesk panel upgrade to 12.x webadmin stopped working . It's showing following error
Code:
Server Error in '/' Application.
The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. review the following URL and make sure that it is spelled correctly.
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Apr 1, 2015
I have a Plesk host that I am tasked with upgrading. It started with openSUSE 11.4 on Plesk 10.4 and I have upgraded it all the way to openSUSE 12.2 on Plesk 11.09 (fixed minor issues with pop3d and mysql locking on the way). The next upgrade was supposed to be 11.5, but the option to upgrade it never shows up. I have re-instated our support license so I know the license is OK, and also checked that 11.5 supports openSUSE 12.2. The update log doesn't really tell me much either:
Code:
Release PLESK_12_1_18 contains no any build for this OS
Release PLESK_12_1_17 contains no any build for this OS
Release PLESK_12_1_16 contains no any build for this OS
Release PLESK_12_1_15 contains no any build for this OS
Release PLESK_12_1_14 contains no any build for this OS
[code]....
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Jul 31, 2014
While running the plesk auto installer script and upgrading I get the following error.
Components validation detected at least one important issue:
Parallels Panel pre-upgrade check...
dpkg-query: no packages found matching psa-atmail
dpkg-query: no packages found matching psa-horde
dpkg-query: no packages found matching libapache2-modsecurity
WARNING: IP address registered in Plesk is invalid or broken: xxx.xxx.xxx.xxx
Panel version: 11.5.30 Update #47, last updated at June 19, 2014 07:32 AM
OS:
Distributor ID:Debian
Description:Debian GNU/Linux 7.6 (wheezy)
Release:7.6
Codename:wheezy
Upgrade log [URL] ....
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Jun 16, 2014
we have bought Plesk 11.5 3 months ago.
Is it possible to upgrade to 12? How do I have to proceed for the upgrade?
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Sep 14, 2014
I have 2 IPs for my vServer. Plesk automatically add both addresses to the Plesk Panel. One of the ip address I want to use for another service (openvpn). The Problem is, that i can't delete the IP from the Plesk panel.
I got the message: Fehler: String was provided for unescaped parameter host.
There are no reseller or customers who use this IP. So how can i solve this problem and delete the IP from the Panel?
Using Plesk 12.0.18
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Jul 25, 2014
I want to upgrade to Plesk 12, but want to make sure current version of 11.5.30 is working properly.Whenever Plesk tried to update I get the following error.Installing packages
Loaded plugins: fastestmirror, priorities, refresh-packagekit
Loading mirror speeds from cached hostfile
* atomic: www5.atomicorp.com
* epel: mirror.compevo.com
437 packages excluded due to repository priority protections
[code]....
Fatal error during packages installation: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository. YumBaseError: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package. Check that the correct key URLs are configured for this repository.
ERROR: Failed to run the Yum utility.The Yum utility failed to install the required packages.
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Mar 10, 2015
Does Plesk's own server, "sw-cp-server" use a different PHP binary than is used for hosted sites?I've found the .ini, /usr/local/psa/admin/conf/, but I can't figure out where the binary would be? I'm trying to run some WP-CLI commands, but some functions I have disabled in the default PHP.ini are required by WP-CLI.
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Jan 30, 2015
I have several clients still using WinXP. How do I disable SNI for SSL certificates ( and just use old IP way )?
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Feb 4, 2015
After having some issues with my server mail program i read an article online where i though removing psa-courier-imap will resolve my mail problems.
Now nor my email is working but also i lost my plesk panel. Going to plesk ip address there's nothing anymore.Checked my server and is printing i have plesk 11.0.9 installed but is nowhere to find. I try to install psa-courier-imap again but yum cant find it.
Everything working on the server including all sites are available on the web.The only think i'm missing is the Plesk login page.
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Jun 21, 2014
ERROR: Zend_Db_Statement_Exception: SQLSTATE[HY000]:
General error: 126 Incorrect key file for table '/tmp/#sql_50f_0.MYI'; try to repair it (Pdo.php:234)
After upgrading to v12 i have no access to the plesk panel. The message above is shown.
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Jun 17, 2013
Over the weekend, I upgraded from Plesk 10.3 to Plesk 11.5, using the updater in the control panel. Everything seemed to go well. However, this morning I've noticed that some, not all, email accounts are having trouble logging into the server to send and receive mail. Other accounts are working fine.Via POP, I get this error: -ERR Temporary problem, please try again later
Via SMTP, I get this error:
535 auth failure
I see this in the maillog:
Jun 17 07:15:05 [server] courier-pop3d: LOGIN FAILED, user=[username], ip=[::ffff:xxx.xxx.xxx.xxx]
Jun 17 07:15:05 [server] courier-pop3d: authentication error: Input/output error
And this... Jun 17 07:24:50 [server] smtp_auth: FAILED: [email address] - password incorrect from [host] [xxx.xxx.xxx.xxx]
I replaced the server name, username, host, and IP in the above.
Here are the steps I've tried so far.
- Changing the password using the control panel.
- Updating the number of daemons in authdaemonrc
- Restarting the services
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Jun 27, 2014
I just upgraded my Plesk on Ubuntu (vServer) yesterday. But after the upgrade I couldn't login to the Panel anymore because all I get when I try to reach the panel (https://panel.examplesite.com:8443) is a white screen.
I rebooted the server and restarted the panel as well as Apache several times with no change.
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Sep 29, 2014
I have upgraded php 5.5 using below steps,
===
sudo add-apt-repository ppandrej/php5
sudo apt-get update
sudo apt-get upgrade
sudo apt-get install php5
==
Its also upgrading Apache from 2.2 to 2.4 and after installation, it break my Apache configuration and getting configuration errors when adding domains from Plesk etc.
Is there any proper way to upgrade PHP 5.5 in Plesk 12.0(Ubuntu 12.04)...
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