Plesk 12.x / Windows :: Error When Adding IP On Panel

Oct 10, 2014

We are getting an error every time that i try to add a new IP on Plesk panel. I go to "Tool and settings" than "IP address", "Add ip address" on fields i already try to ip:

xx.xx.xx.xx/32
and
xx.xx.xx.xx/submask

every time that i click on OK, the button become loading an never finish....

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Plesk 11.x / Windows :: Error - Migrating Websites Or Adding New Webspace

Dec 3, 2013

I'm migrating all of my websites form one server to a new one. And everything is working as planned with the plesk migration manager. But with my last website i'm having some problems and getting this error:

Short Error: Adding webspace manually

Code:
Error: System user update is failed: Unable to create system user: Unable to execute usermng: column login is not unique (Error code 1)
Full Error Log - Migration

Code:
Warning: server "server"
Unable to dump server settings. Server element will be empty[Object reference not set to an instance of an object.]
Warning: domain "teamswear.be"

[Code] ....

I've also tried to add the webspace manually but getting the same error.

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Plesk 11.x / Windows :: Panel 11.5 Backup Manager Error

Jun 6, 2014

I am now fgetting an error while clicking the Backup Manager option in Plesk panel 11.5 in Windows 2008 R2. see the error below:-

===========
Error: 'ascii' codec can't encode character u'xc2' in position 392: ordinal not in range(128)
===========

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Plesk 11.x / Windows :: Unable To Read Control Panel Configuration File Error

Aug 29, 2014

I'm unable to access my plesk control panel .its giving this error "Unable to read Control Panel configuration file";tried all available solution for permissions but the problem remains.

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Plesk 11.x / Linux :: Adding Extra IP Addresses To Panel - FTP Query

Jun 2, 2014

I have just added some extra IP addresses to my plesk panel from 1&1

CentOS 5.6 (Final)
Panel version11.5.30 Update #45

I have changed a couple of domains to have their own IP address - one marked as shared, the other as dedicated.

I can not log in to either via FTP since changing to a new IP address, the DNS has been changed to reflect this change over and resolves correctly.

I have used the domain name, original IP address and new IP address as the host address with filezilla on windows and mac, and smart ftp on windows.

All accept the username and password, but then all of them timeout with ETIMEOUT error.

Existing domains on the original IP address log in fine via FTP.

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Plesk 11.x / Windows :: Adding A Record In DNS?

Aug 23, 2012

With provided information at [URL] .... did not work? when setting it up in control panel -> domain's dns panel and plesk version is 11.0.9

It needs the following DNS records

Record type: SRV
Service name *: _Autodiscover
Protocol name *: _tcp (it will automatically add your domain and to edit it again shows as invalid)
Port number *: 443
Priority of service: very high(0)
Weight of service: theres no 0 option so use 10 as the option and to edit it again shows as invalid)
Target host *: use your mail ip address?

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Plesk 11.x / Linux :: Error Adding Remote Database Server

May 9, 2014

PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
Plesk 11.5, 11.5.30 Update #44, last updated at April 30, 2014 03:25 AM, Centos 6.5 (Final), Linux 64bit

PROBLEM DESCRIPTION
When I try to add an extra MySQL server, running on a different server, I always get an error that the user has no admin access. But the user I created does have admin access to the database.
The remote database is a MySQL 5.5 on a Linux Ubuntu 12.04 LTS server

STEPS TO REPRODUCE
Tools & Settings -> Database Servers -> Add Databases server

ACTUAL RESULT
Error: Test connection to the database server has failed because the supplied account does not possess administrative privileges: Access denied for user 'admin'@'%' to database 'd536cedf97037e'

EXPECTED RESULT
A working database connection.

ANY ADDITIONAL INFORMATION
These queries are logged by MySQL:

140509 16:54:51 28 Connectadmin@10.1.0.162 as anonymous on
28 QuerySELECT VERSION()
28 Querycreate database `BUG115166_1374110215536CEC3816DD2` /*!40101 default charset=utf8 */
28 Querycreate database `bug115166_1374110215536cec3816dd2` /*!40101 default charset=utf8 */
28 Queryinsert into mysql.user (Host, User, Password) values ('%', 'bug115166_17546', password('BUG115166_1374110215536CEC3816DD2'))
28 QueryFLUSH PRIVILEGES

[Code] .....

If I just ignore this message, go to a subscription and create a database, then the database gets created just fine. It's just Plesk that thinks that something went wrong.

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Plesk 11.x / Windows :: Adding Second MySQL Server

Sep 12, 2014

I have a dedicated server and I am about to get a few high traffic sites that will be Joomla based and MySQL served. What I am thinking a about is to create another MySQL instance, leave the current websites on the "old" instance and get the new ones onto a separate instance.

I am on PPP 11.0.9 on windows and the current mysql version is 5.1.56 on port 3306 (I can get other ports for other instances).

What I did was the following:

In the Database Servers page, I hit "Add Database Server"

In the next page I add the following:
MySQL (from the dropdown)
localhost
3307
(leave blank the default check box)

I then add the Administrator's username and passwords and hit OK.

The next page, reports an error message (in between asterisks below):
************************
Error: Test connection to the database server has failed because of network problems:

No connection could be made because the target machine actively refused it.
************************
The primary (eg. current) mysql instance is working fine, it's just I cannot add a second server...

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Plesk 11.x / Windows :: Adding New Customer - Authorization?

Jun 13, 2014

I use Plesk 11.5.3 and have a problem with adding new customer. When i have add a new customer and type the domain in my browser, I have to authorisize, but I haven't set up a protect folder know. What's wrong with my plesk? I think this is a permission problem with IIS. 

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Plesk 11.x / Windows :: Adding Domain Alias

Jun 10, 2013

I use Plesk 11.0.9 Update #53 on Windows 2008 SP2. Nameservers and mail server are external servers and fully working.I have a 'fake' web site (roundcube. local) in which I've successfully installed roundcube and I would use it as webmail.I've added a domain alias 'webmail2.domain.com' and it works like a charm.Now I've moved the main domain "domain.com" on the plesk server and I would like to add a 'webmail.domain.com' domain alias to the 'roundcube.local' website.If I try to do it, I receive this error:

"Error: Wrong prefix for domain alias"..Even if I try to add webmail.anotherdomain.com (not installed on the Plesk server) I get the same error.The error shows up either the host is configured to the Plesk machine or not.If I set the binding directly in IIS it works but I'd like to use the plesk to do this.

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Plesk 11.x / Windows :: Adding Language Packs

Sep 4, 2012

We just installed a new Windows 2008 r2 server with Plesk v 11.0.9. We need to install the French Language pack, but can not find how to do it. nothing in the knowledge base on this. I tried the look in the add/removing components, but it is not there.

Is there a command line program to install language packs?

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Plesk 12.x / Windows :: Adding Subdomains - This Page Can't Be Displayed

Jan 17, 2015

Adding simple subdomain in plesk panel hosted on windows 2012, but browsing the subdomain returning:

This page can’t be displayed....

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Plesk 11.x / Windows :: Account Not Adding DNS Record On MS-DNS Server

Apr 24, 2013

I have one domain who's not create dns in MS DNS server, i try create manuall but after this the record is missing, but on plesk showing, How to fix this ?

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Plesk 11.x / Windows :: Adding Newly Registered Domain - Edit DNS?

Apr 25, 2014

I recently purchased a dedicated server with Godaddy, I also registered a domain with same Godaddy.

Now when I tried to add a new domain in plesk, I got a warning message that "the domain is pointed to 192.198.XX.XX" which is different from my dedicated server IP. The message also says I should edit the DNS.

Now my question is What do I need to edit from the default dns plesk has assigned to my domain? Do I need to use the domain's default IP. I want to be able to host multiple website on my server...

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Plesk 12.x / Linux :: Adding Multiple PHP Version / Error Reading Data From FastCGI Server

Jun 6, 2014

I'm trying to add multiple PHP version (current version installed: 5.5.13), using the official documentation. I always get 500 Internal Server Error after switching to the new version, with the following error_log content:

Code:
[Sat Jun 07 00:49:35 2014] [warn] [client XXX.XXX.XXX.XXX] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server
[Sat Jun 07 00:49:35 2014] [error] [client XXX.XXX.XXX.XXX] Premature end of script headers: index.php
Here you can view phpinfo() obtained running php54-cgi index.php from the command line. Same script doesn't work as FastCGI.

I'm trying to add PHP 5.4.29. Here is how I compiled it:

Code:

./configure
--prefix=/usr/local/php54
--with-bz2
--with-config-file-path=/usr/local/php54/etc
--with-config-file-scan-dir=/usr/local/php54/etc/php.d
--with-curl

[code]....

Switching back to PHP 5.5.13 and the script works fine (a simple phpinfo() output).How can I try to understand/debug what's wrong with the installation?

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Plesk 11.x / Windows :: PHP Open Basedir Restriction - Adding Paths Not Working

Aug 16, 2013

I'm trying to use server side includes in a PHP website but am getting the error open_basedir restriction in effect.

I've tried going in to the PHP Settings for the website and have selected the predefined option

{DOCROOT}{/}{:}{TMP}{/}

Which as I understand it should allow access to all files within my httpdocs folder but I still get the error:

PHP Warning: include(): open_basedir restriction in effect. File(/sparklyphp/cms/inc/checkAdminLogin.php) is not within the allowed path(s): (F:PLESKWWWviwebsitedesign.comhttpdocs;C:WindowsTemp) in F:PLESKWWWwebsitedesign.comhttpdocssparklyphpcmsindex.php on line 1

The thing is I know 100% that the file it's having a problem with is in a subfolder of the

F:PLESKWWWwebsitedesign.comhttpdocs folder (the full F:PLESKWWWwebsitedesign.comhttpdocssparklyphpcmsinccheckAdminLogin.php).

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Plesk 12.x / Windows :: Adding Account To Thunderbird - Mail Server Doesn't Use Encryption

Jul 22, 2015

I have a problem while i'm trying to add a mail account to Thunderbird

I see the problem that Mail server doesn't use encryption !!!

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Plesk 12.x / Linux :: Panel Login 404 Error

Jun 9, 2014

After a fresh install on a Debian Wheezy system, I get the following error(s) when trying to access the control panel.

https://sub.example.com:8443/
404 Not Found
Nginx

My log

Code:
2014/06/09 19:04:15 [warn] 32236#0: conflicting server name "" on 0.0.0.0:8443, ignored
2014/06/09 19:04:26 [error] 22597#0: *43 "/usr/share/html/index.html" is not found (2: No such file or directory), client: 68.51.77.126, server: , request: "GET / HTTP/1.1", host: "sub.example.com:8443"

While http://sub.example.com:8880/ works fine

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Plesk 12.x / Linux :: Error Opening Panel After Upgrade To 12.0.18

Jun 17, 2014

I have a V-Server account with Strato and just upgraded to 12.0.18 through the panel updater. The installation completed successfully, at least the installer gave me no error.

After the installation I tried to login and got the following error (I wasn't able to enter my credentials..):

I tried to repair permissions with:

Code:
/usr/local/psa/bin/repair --restore-vhosts-permissions

Which worked and I could now login. The Panel opened with the following error:

I can access certain areas of the panel without error (i.e. tools and settings etc, but I get the error when I try to access the control panel for single domains etc...)

Here an extract from the panel.log

Code:
[17-Jun-2014 19:49:12 Europe/Berlin] Exception: Permission denied
file: /opt/psa/admin/plib/Lock/Manager/Hierarchical.php
line: 105
code: 0
trace: #0 /opt/psa/admin/plib/Lock/Manager/Hierarchical.php(105): LockManagerClient->__construct()

[Code] ......

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Plesk 11.x / Linux :: Failed To Update Panel - Error Message

Feb 10, 2015

I'm using Plesk 11 in a Ubuntu 12.04 Linux environment on a remote dedicated server. I am NOT trying to upgrade to Plesk 12. But, every time I log onto the panel, I get the error message shown on the subject line. Afterward, it says, "To solve this problem, send an update log to Parallels support." I have the update log ... but "where" to send it. Is there an email address? A webpage?

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Plesk 11.x / Linux :: General Error 1030 - Can't Access Panel

Apr 11, 2015

the Error Code is :SQLSTATE[HY000]: General error: 1030 Got error -1 from storage engine Knowledge base says I am out of storage but I am not .But the output of command df -h returns this:

Code:
Filesystem Size Used Avail Use% Mounted on
/dev/vda3 825G 673G 110G 86% /
tmpfs 9.8G 0 9.8G 0% /dev/shm
/dev/vda1 477M 59M 393M 13% /boot

Restarting sw-cp-server doesn't shows any error.However , I was getting some problems with mysql socket and I wasn't able to use the plesk still then currently a custom installation of phpmyadmin lets me access the databases but I can't access any of my websites either (Wordpress). Apache returns 504 Gateway Error .

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Plesk 11.x / Linux :: Admin Panel - 500 Internal Server Error

Oct 29, 2014

I have experiencing strange behaviour of Plesk admin panel. Actually there were a lot of issues similar with 500 Internal Server error but mine is a bit different..

This is the log came from the '/var/log/sw-cp-server/error_log'

/bin/sh: /usr/share/sw-cp-server/applications-conf.sh: Permission denied
Cannot find config item ["global/SERVERsocket==:8443", ".php", 0]
2014-10-29 19:38:22: (mod_fastcgi.c.1068)

[Code] ....

As you can see there is a line starts with /bin/sh: /usr/share/sw-cp-server/applications-conf.sh: Permission denied and i tried to change this one for permission like 0755 or alternatives for a run but nothings changed. Btw i have plenty of disk space, it wasn't also the case.

I cannot even login with my domain name without 'https' and with the port 8880. It's again giving me the same issue.

BTW i want to give a little extra information; it was a long time that Plesk admin panel working but after today it's stuck in 500 Internal server error. What i tried today that to follow 'How to generate custom self-signed SSL certificates and apply it to Postfix: [URL] ....' , but after 6th step i was decied to stop because i couldnt find the root.pem file a minute and than i wanted to try on plesk and i saw the bad news I don't know it was related but i wanted to share.

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Plesk 11.x / Windows :: Setup SimpleDNS Into Panel

Aug 6, 2013

I recently setup Plesk 11.0.9, and I want to setup SimpleDNS into my plesk panel. I installed SimpleDNS 5.2 on the server, and I followed the instructions in this post --> [URL] ...., but when I refresh the components page in the panel, I never have the Simple DNS.I setup port 8053 in SimpleDNS' HTTP API, I accept any ip address, I remove the firewall and Plesk can not see it.

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Plesk 11.x / Windows :: Cannot Rename Domains In Panel

Jun 20, 2013

I'm trying to rename a domain in my panel and keep getting the following error:

Code:
Error: Execute websrvmng --rename-vhost "--old-name=domainb.com" "--new-name=domaina.com" failed with error code 1: External component has thrown an exception. In IIS7NativeProvider module Exception type: System.Runtime.InteropServices.SEHException at _CxxThrowException(Void* , _s__ThrowInfo* ) at IIS7ApplicationPools.copy(IIS7ApplicationPools* , auto_ptr<IApplicationPool>* , basic_string<wchar_t,std::char_traits<wchar_t>,std::allocator<wchar_t> >* srcName, basic_string<wchar_t,std::char_traits<wchar_t>,std::allocator<wchar_t> >* dstName)
Running

Code:
websrvmng --rename-vhost "--old-name=domainb.com" "--new-name=domaina.com"

In the Windows command line gives the following error:

Code:
Cannot find domain by name 'domaina.com'

Haven't found many leads on the web as to what this might be.

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Plesk 11.x / Windows :: Panel 11.5 - How To Enable AWStats

Mar 26, 2014

how to enable AWStats for the domains on my server. In our old Panel (v9.5), I could go Domains > DOMAIN.TLD > Web Hosting Settings, and on that page there was an option to choose between Webalizer/AWStats/None. In version 11.5, I don't see that option.

When I look on the actual Windows server, I do see an AWStats directory along with a Webalizer directory in "C:Program Files (x86)ParallelsPleskAdditional", so I think it's installed...? AWStats comes along as part of the Plesk Panel license, right?

I can see the Webalizer stats when I browse to [URL] ...., but I'd much rather see AWStats.

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Plesk 11.x / Windows :: Control Panel Not Accessible?

Jan 30, 2013

I Have a WinServer 2008R2SP1 with plesk 11. I am able to access to PControl panel with https://localhost:8443 but not from outside the server (https://serverIP:8443)

The firewall if OK, allowing port 8443.

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Plesk 11.x / Windows :: Can't Open Administration Panel For 11.5.30

Feb 14, 2014

I tried to open Administration page for my Parallel Plesk Panel, but all the time it's show Loading and nothing happens. It's also not opening on the server trough https://localhost:8443 System redirect me to the address https://localhost:8443/sso/api.php?api=/ui and 10 minutes it's loading...

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Plesk 11.x / Windows :: Panel Broken After Update

Feb 17, 2014

Updates ran over the weekend and I can no longer login to the Plesk Panel. I'm getting the following PHP error: Fatal error: Call to undefined function get_gpc() in D:Plesadminhtdocsindex.php on line 3Click to expand...

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Plesk 11.x / Windows :: Panel Notifications And Email

May 14, 2013

I have Plesk and SmarterMail running on a server.SmarterMail is setup as 'require SMTP authentication before relaying' email (I think this is standard practice).I cannot get Plesk to send any emails, such as forgotten password reminders and notifications.Plesk tries to send but gets a "550 Authentication is required for relay" error... which is expected, because I can't find anywhere in Plesk to enter the authentication details for the email account being used to send (relay) the emails.

I don't want to setup a 'whitelist' or 'bypass relay authentication' for 127.0.0.1 as I have had a spam issue with this previously.where to enter the username / password details so Plesk Panel can authenticate and send it's emails?

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Plesk 11.x / Windows :: Smatermail Upgrade Via Panel

Aug 2, 2012

I need to upgrade from smartermail 5.5 to latest smatermail 9 . Let me know any option via plesk panel

Plesk 10.4.4 is currently installed my server. Going to upgrade plesk 11

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Plesk 11.x / Windows :: VHosts - Panel Keep Resetting

Mar 12, 2014

From what I can tell the vhosts on my Plesk Panel keep resetting (I think around once a day), all my webstatistics (AWStats) begin to 404 and I have a Wordpress installed in the root of a domain which is now displaying the "Web Server's Default Page" (any sub-directory of the Wordpress install gives a 404 such as the wp-admin directory). The way I've fixed this temporarily is to run "%plesk_cli%

epair.exe" --update-vhosts-structure. I do not see any errors or warnings in the event viewer or log files.

On another note is there a way to increase the logging for event viewer to include more than just errors (such as informational) to make it easier to track down issues?

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