Plesk 11.x / Windows :: Backup Manager After Upgrade To Panel 11.5.30

Nov 4, 2013

I see that, when subscriptions is suspended, backup manager continuous working.

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Plesk 11.x / Windows :: Panel 11.5 Backup Manager Error

Jun 6, 2014

I am now fgetting an error while clicking the Backup Manager option in Plesk panel 11.5 in Windows 2008 R2. see the error below:-

===========
Error: 'ascii' codec can't encode character u'xc2' in position 392: ordinal not in range(128)
===========

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Plesk 11.x / Windows :: Smatermail Upgrade Via Panel

Aug 2, 2012

I need to upgrade from smartermail 5.5 to latest smatermail 9 . Let me know any option via plesk panel

Plesk 10.4.4 is currently installed my server. Going to upgrade plesk 11

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Plesk 11.x / Windows :: Parallels Panel Pre-upgrade Checking

Jul 13, 2015

i want to uprage my plesk panel to 12. But i have this problem

"Parallels Panel pre-upgrade checking... 'wmic.exe' is not recognized as an internal or external command,

operable program or batch file.

FATAL_ERROR: Unable to get IP address"

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Plesk 12.x / Windows :: Database Server Warning After Panel Upgrade

Jun 23, 2014

After Plesk Panel upgrade to 12.x I found a warning showing at Home>Tools & Settings> Database Servers

Warning: Unable to determine the TCP port number used by Microsoft SQL server '.SQLEXPRESS': TCP/IP protocol is not enabled in the server network configuration or the server is configured to use dynamic TCP ports.

To allow your customers to automatically configure firewall for remote database access, manually configure the SQL server to listen on a specific fixed TCP port.Click to expand...

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Plesk 12.x / Windows :: Webadmin Stopped Working After Panel Upgrade

Jun 23, 2014

After Plesk panel upgrade to 12.x webadmin stopped working . It's showing following error

Code:
Server Error in '/' Application.
The resource cannot be found.

Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. review the following URL and make sure that it is spelled correctly.

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Plesk 12.x / Windows :: Backup Manager Error - Ordinal Not In Range(128)

Jul 31, 2014

When I click to Backup Manager it gives an error "Error: 'ascii' codec can't decode byte 0xc4 in position 7: ordinal not in range(128)" , now i can't reach backup properties

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Plesk 12.x / Windows :: Invalid File Size Displayed In Backup Manager Server Repository

Nov 11, 2014

First of all I checked via command line if any software is not installed properly while plesk installation was done on destination server (windows server 2012 R2). All looks fine, please check attached file pleskinstallation.txt

Source plesk version 10.4.4 (windows server 2008)
Destination plesk version 12.0.18 MU#23 built.

We are in testing mode of migrating websites hosted with source plesk version 10.4.4 onto destination server plesk server 12.0.18 having (windows server 2012 R2).

What we did, we restored the backup of Source plesk version 10.4.4 (windows server 2008) to Destination plesk version 12.0.18 MU#23 built.

Now the problem is that backup which we restored on Destination plesk version 12.0.18 MU#23 was of 68 GB and now when we setup the backup on Destination plesk version 12.0.18 MU#23 and when backup completes successfully it show us wrong backup size up to 16 GB.

We have requested several times to plesk support has to check the entire new plesk version in terms of all feature (like taking backup, restoring, plesk installation etc) while releasing new version, If they have noticed bug than plesk support should not release new version or micro update until they are sure.

I would request them again to check backup size bug along with other bugs.

1. "Stats crashing and not updating stats"

2. installing "Spam assassin" on Plesk 12.0.18 on windows server 2012 r2 and we are getting error:

Error: Unable to set Plesk SpamAssassin 3.3.2 as the default Spam Filter: defpackagemng failed: Execute spammng.exe --check failed with error code 1: Unable generate the unique file name by template D:Program Files (x86)ParallelsPleskAdditionalPerlsiteetcmailspamassassinlocal.cf[*].bak: directory D:Program Files (x86)ParallelsPleskAdditionalPerlsiteetcmailspamassassin does not exist.

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Plesk 11.x / Windows :: Restore Panel From Backup File Up To 11 Hours

Sep 16, 2013

I restored Plesk Panel from web-gui up to 11 hours, is it normal?I have more that 300 accounts.

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Plesk 11.x / Linux :: Download Backup To Local Computer From Backup Manager

May 17, 2015

I have multiple backups stored under server repository (subscriptions --> <domainname> --> website and domains --> backup manager).

The physical files are located at: /var/lib/psa/dumps/clients/904279/domains/<domainname>/

When I click the green arrow to download these files to a local computer (see attached image) I get a new page with title "Download the backup file". On this page I have the option to set a password on the downloaded file, but no matter what I do (password or no password) the file is not downloaded to my local PC. I don't get a pop-up box with the option to save the file. Just nothing happens ...

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Plesk 12.x / Linux :: 413 Request Entity Too Large - Can't Upload Backup Files With Backup Manager

Sep 17, 2014

I have a 6GB backup file created with another Plesk Backup Manager, now I trying to upload this backup file to my Plesk Backup Manager but after upload 3% I am getting "413 Request Entity Too Large" error, I tried with disable NGINX but still getting this error.

how can I resolve this error or is their any other way to upload my file on backup manager?

I see that Backup Manager have a file size restriction of 2GB how can I increase this?

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Plesk 12.x / Linux :: How To Include More Directories In Backup With Backup Manager

Feb 11, 2015

I have an Ubuntu 14.04 LTS 64 bit virtual private server with Plesk 12. The server is hired from a hosting provider. The server is used to run the Odoo ERP application (using postgres database).

The Odoo application is running fine and now I want to create a backup of the application using Plesks Backup manager.

I choose configurations and content option in the backup manager but the created backup is only 200kb.

I think the problem is the location where the Odoo application is installed is not included in the backup. I made a tar backup from the server and extracted it on my pc. It seems that the main parts of the Odoo application are in the var, opt, etc and usr directories (not in a domain but under root).

Installing the application in a domain would solve the Plesk backup issue I think but the installation script of Odoo puts Odoo in var, opt, etc and usr directories even if I put the install script in the directory of a created domain. Since the manual Odoo installation is complicated I am very happy to use the script.

My questions are:

1. Is it possible to include the directories var, opt, etc and usr in the Plesk backup and how and where do I do that?

2. Can I restore such a backup without no problem in Plesk?

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Plesk 11.x / Linux :: FTP Backup Manager

Aug 12, 2014

I have a problem with my Plesk Backup Manager... When I'm doing server backup (sending to FTP) I get this message...

Error:
Runtime error: Export dump to FTP failed at /usr/local/psa/admin/bin/plesk_agent_manager line 727.
at /usr/local/psa/admin/bin/plesk_agent_manager line 727
main:erform('verbose', 4, 'owner-type', 'server', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2014-08-12-094353.297', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1319

[code]....

The dump have been made successfully but can not be imported to FTP due to errors. The dump 'test_info_1408120943.xml' have been leaved at repository. Please export it manually
Error:Can't upload file '/usr/local/psa/PMM/tmp/backup5DrNQ9/test_info_1408120943.xml.tar' to ftp. Error code: 1

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Plesk 12.x / Linux :: Panel Broken After Upgrade

May 18, 2015

Following the update from 11 to Plesk 12 (and installing latest Ubuntu fixes), the Plesk panel access is broken. Welcome page says:Can not load key: key is empty.And of course, no way to login the mgt interface. All services appear up, so this is only affecting the panel web service.

Fishing out the panel.log, it appears to be at a lower level than I initially thought (see below): experiencing issues after updating from 11 to 12 on Ubuntu (12)?

[18-May-2015 19:46:34 Europe/Berlin] PHP Warning: file_get_contents(/opt/psa/var/sso.sp.pem): failed to open stream: No such file or directory; File: /opt/psa/admin/externals/xmlseclibs.php, Line: 285
[18-May-2015 19:46:34 Europe/Berlin] Exception: PHP Warning: file_get_contents(/opt/psa/var/sso.sp.pem): failed to open stream: No such file or directory; File: /opt/psa/admin/externals/xmlseclibs.php, Line: 285
file: /opt/psa/admin/plib/Smb/Exception/Syntax.php
line: 56

[code]..

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Plesk 11.x / Linux :: Upgrade Parallels 11.5 To 12 From Panel

Dec 25, 2014

is it safe to Upgrade Parallels 11.5 to 12 from the panel

OS
CentOS 5.10 (Final)
Panel version11.5.30 Update #48, last updated at Nov 21, 2014 02:33 PM

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Plesk 12.x / Linux :: Error Opening Panel After Upgrade To 12.0.18

Jun 17, 2014

I have a V-Server account with Strato and just upgraded to 12.0.18 through the panel updater. The installation completed successfully, at least the installer gave me no error.

After the installation I tried to login and got the following error (I wasn't able to enter my credentials..):

I tried to repair permissions with:

Code:
/usr/local/psa/bin/repair --restore-vhosts-permissions

Which worked and I could now login. The Panel opened with the following error:

I can access certain areas of the panel without error (i.e. tools and settings etc, but I get the error when I try to access the control panel for single domains etc...)

Here an extract from the panel.log

Code:
[17-Jun-2014 19:49:12 Europe/Berlin] Exception: Permission denied
file: /opt/psa/admin/plib/Lock/Manager/Hierarchical.php
line: 105
code: 0
trace: #0 /opt/psa/admin/plib/Lock/Manager/Hierarchical.php(105): LockManagerClient->__construct()

[Code] ......

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Plesk 12.x / Linux :: Backup Manager Automating Tasks

Mar 1, 2015

I have setup Backup Manager to backup Files and Configurations every week for every subscription. This worked really good however we are now considering changing this to daily basis.

As the free space on server will decrease. I was wondering i there is any way with cronjobs how to remove the backup older than 24 weeks. How to make such an cronjob script?

If possible i also would like to know where the Backup Manager physically stores its backups?

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Plesk 12.x / Linux :: Backup Manager - Exclude One Domain?

Sep 19, 2014

I would like to have the Backup Manger run a full server backup but exclude one domain that has tons of material which does not need to be backed up as often.

Years ago, Plesk did have the option to choose the domains to backup (Admin login). However, It was a problem at times because I would forget to include new domains.

I do not know of any similar option present now to exclude a domain from the full Scheduled Backup.

I am thinking that I could set up a reseller (myself), put all of the sites I would like to backup more often in that account and run backup from that level.

The Problem with including all of the sites is that the SUPER LARGE site, bogs downs the backup process and I really do not knew it included as often.

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Plesk 12.x / Linux :: 12.0.18 Subscriptions Backup Manager Disable

Jan 23, 2015

I have migrated User from Confixx 3.3.9 to Plesk and now it works fine.

In the Subscriptions i have disable the Feature Backup for the Costumers, but it dosent take an effect.

So i Turn it on and off again. But there was also no effect.

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Plesk 12.x / Linux :: File Permission And Backup Manager

May 27, 2015

I lately decide to change my server provided and I decided to go for pre-installed Plesk12 service , plesk installed with os installation and in the beginning was looking ok , till I faced two problems .

The first problem I found is on Backup manager , I set a daily backup with maximum of 5 but every day I receive the error :The backup backup_website.com_info_1505272137.xml and backup_website.com_info_1505262137.xml was not created , I check the current backup task and the two task shows fails.(picture attached)

The second problem I found It may be related , is concerning the File permission , the user root and on group root are not able to change any file permission but the user pinco on group root is able to change it as well as the user Pinco on group psacln/psaserv , I updated the plesk12 to latest release to see if maybe was some changes but unfortunately nothing

Not migration for domains and was fresh install for os and plesk12

Plesk version:12.0.18 Update #48
OS: CentOS 6.2 (Final)

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Plesk 11.x / Linux :: Panel 11.5 Update - Installation Or Upgrade Failed

Oct 28, 2014

I'm getting the following alert in my Plesk 11.5 panel :

1) Failed to update Panel. To solve this problem, you can send the update log to Parallels support. View the update logs (Oct 27, 2014). View the update logs (Oct 28, 2014). Copy the logs to your computer before you close this message. To close this message, click here.

2) Installation or upgrade failed. For more information, log in as root to the server over SSH and view the file /tmp/plesk_11.5.30_installation.log. To remove this notice, remove the file /var/lock/parallels-panel-upgrade-failure.flag from the server. Repair the failed upgrade or installation.
----------------------------
here the final part of the update log:
----
===> Cumulative APS controller database (apsc) upgrade has been started.
===> Upgrade of APS controller database has been completed.
===> Cumulative Plesk database upgrade (revertable stage) has been started.

[Code]....

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Plesk 12.x / Linux :: Setup Backup Manager To Store Backups

Sep 29, 2014

I've been running a Plesk server with around 100 domains for years and years now. I've always used a backup service provided by the server vendor, but with a new server, I wanted to consider some of the backup options built into Plesk.

1. It looks like Plesk/Acronis is dead or only for Windows. Is that right?

2. If I add a backup drive to the server, can I setup Plesk Backup Manager to store the backups there (instead of on the main RAID array)?

3. Are there any other 3rd party extensions that I should consider?

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Plesk 12.x / Linux :: Failed Upgrade Results In Inconsistent DB And Unfunctional Panel

Oct 25, 2014

After last night's attempt to upgrade one of our old plesk servers (10.0.1), on RHEL 5.5, we are left with unfunctional control panel.

Following the KB [URL] ...., we see:

1) no /usr/local/psa/version file exists currently.

2) mysql -uadmin -p`cat /etc/psa/.psa.shadow` -D psa -e 'select * from upgrade_history order by upgrade_date desc limit 1'
+---------------------+--------------------------------+------------+
| upgrade_date | version_info | db_version |
+---------------------+--------------------------------+------------+
| 2010-12-01 10:52:30 | 10.0.1 RedHat el5 109101029.17 | 01090 |
+---------------------+--------------------------------+------------+

as you see the plesk was OLD. No line for the last night's upgrade, though in here.

3) but: rpm -q psa
psa-12.0.18-rhel5.build1200140606.15

So, the installation procedure finished partially, installing net packages, but not really updating all info.

Comparison of the MySQL scheme for DB psa with another server with the new installation shows that some minimal differences in some tables and a couple of missing tables. So, it looks like it _almost_ succeeded.

Comparison of the RPMs installed on the two servers, shows some differences in installed packages and versions. For example, there are 2 versions of psa-backup-manager and 2 versions of psa-migration-manager on the "malfunctioning" machine.

Further runs of the autoinstaller does not work, since it seems to think that everything is fully installed/updated. How to proceed from this point. Control panel does not work...

We've looked through the installation log files and Wonder if there is some log file that we are missing - where shold we look for messages in case of a failed installation?

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Plesk 12.x / Linux :: Loss Of Entire Panel - Upgrade Failed Due To No Access To SQL

Jul 7, 2014

Upgrading was started not half an hour ago from the time this post goes out, all went well until the MySQL was started up. At this point it is screaming at me because it cannot access it due to a missing password. This shouldn't be to much of an issue, as you just follow this post here, [URL] .... However.. when I did that this happened.

Code:
/usr/local/psa/bin/admin --show-password

PHP Notice: Undefined index: PARAMETERS; File: /usr/local/psa/admin/plib/CommonPanel/Exception.php, Line: 266

SQLSTATE[HY000] [1045] Access denied for user 'admin'@'localhost' (using password: YES)

I rent through OVH, so we don't get support access or anything. We just get a 15 site license and that's it so I don't know who to turn to for this.. I haven't ever touched anything in regards to SQL and the likes, all I did was click the upgrade button and this failed me. And now I've pretty much lost everything until this is resolved.

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Plesk 12.x / Linux :: Cannot Access Backup Manager (Tools And Settings Or Any Subscription)

Jul 11, 2014

After a successful upgrade from 11.5.30 to 12.0.8 the Backup Manager cannot be accessed anymore. The system replies with:

Internal error: Failed to parse response. Reason: Failed to read data from stream Process output:

MessageFailed to parse response. Reason: Failed to read data from stream Process output:
File PMMConnector.php
Line708
TypePleskPMMResponseException

Apparently the backups are not saved anymore either.

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Plesk 12.x / Windows :: Migration Manager Error

Nov 16, 2014

While attempting to migrate from previous version of Plesk Panel Windows to current (Windows 2012 R2 with Plesk Panel 12) version, following error appears which stops PMM to proceed further.

Error: [Errno 2] No such file or directory: 'C:ParallelsPleskPMM
sessions20141117102120197capability_info'

This error is generated for all subscriptions which we are trying to migrate and above file can indeed be confirmed missing.

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Plesk 11.x / Windows :: File Manager Doesn't Work?

Jul 19, 2012

My download button doesn't work in File Manager.

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Plesk 12.x / Windows :: Doesn't Display File Manager

Feb 1, 2015

Using Plesk 12 with an automated install of Wordpress. Created a site locally using wamp and after some database related issues finally managed to upload the content using a plug in and the content looks fine and largely(!) works.The directory structure is root/httpdocs/wordpress (and I can't change that as a webapp is using it - presumably the Wordpress install).

Following various articles on the net I've deleted the Wordpress skeleton files and index.html file however I'm not entirely sure whether the index.php file should directly be under root or in the httpdocs folder?? - as wherever I put index.php and edit the path accordingly it doesn't display the site.Adding the wordpress folder into the site address ie mysite.com/wordpress displays the content.

Also one article indicated that as I'm using permalinks I need to also copy the .htaccess file but it doesn't display in the Plesk file manager. I know it's a hidden file but I can't see it either when forcing FileZilla to show hidden files.[edit - as it's a windows server, further reading indicates it should be web.config rather than .htaccess (?) but the same comment applies... imh]

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Plesk 12.x / Windows :: Migration Manager - Set Non Default RDP Port

Dec 30, 2014

Is it possible in migration manager set a non default RDP port?

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Plesk 11.x / Windows :: Unzipping Archive On File Manager

Jun 4, 2014

When I try to unzip my archive on FileManager, I see on logs next message:

psacontentfile.PSAUnZipperException: File 'new/.access.php' extract error ---> psacontentfile.PSAUnZipperException: Libray cannot extract this entry version required (778) ---> ICSharpCode.SharpZipLib.Zip.ZipException: Libraycannot extract this entry version required (778)
at ICSharpCode.SharpZipLib.Zip.ZipInputStream.InitialRead(Byte[] destination, Int32 offset, Int32 count)

[Code] ......

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