Plesk 12.x / Linux :: Cannot Access Backup Manager (Tools And Settings Or Any Subscription)
Jul 11, 2014
After a successful upgrade from 11.5.30 to 12.0.8 the Backup Manager cannot be accessed anymore. The system replies with:
Internal error: Failed to parse response. Reason: Failed to read data from stream Process output:
MessageFailed to parse response. Reason: Failed to read data from stream Process output:
File PMMConnector.php
Line708
TypePleskPMMResponseException
Apparently the backups are not saved anymore either.
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Aug 25, 2014
Is there any way to get rid of this loading icon every time you visit the tools and settings page (top right during page loading)? It only happens on our Plesk 12 servers that were not upgraded from Plesk 11.5.
Its irritating because the page layout jumps around after the loading is complete. It is the only page to do it and it happens regardless of the internet speed.
Disabling "Enable access to premium commercial apps on the Interface Management page fixed the issue in Plesk 11.5 but this does nothing in Plesk 12.
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Oct 9, 2014
I manage 1 server with 5 domains. I use the panel as power user (unique user)
I want to assign a new IP to a domain. In the hosting setting there is no IP to choose and in the IP tab if I click on the IP there is no domains to choose becouse all the domains are assigned to the primary IP...
I'd like to set IP in the hosting setting of the domain...
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Nov 13, 2014
When creating a new subscription via the API (Plesk 12) is there a way to specify the Mail settings? More importantly is there a way to turn off Mail when setting up a new subscription? Each time I create a subscription via the API Plesk spits out the following error:
Code:
New configuration files for the Apache web server were not created due to the errors in configuration templates: Template processing failed: file = /usr/local/psa/admin/conf/templates/default/domainWebmail.php, error = Template_Exception: Empty content was provided for config file /etc/httpd/conf/plesk.conf.d/webmails/horde/demon3zxc.e-worksmedia.com_webmail.conf file: /usr/local/psa/admin/plib/Template/Writer/Webserver/Abstract.php line: 47 code: 0.
Here's an example of the request I'm sending:
Code:
<packet version="1.6.3.0">
<webspace>
<add>
<gen_setup>
<name>{{domain}}</name>
<ip_address>{{ip_address}}</ip_address>
[Code] .....
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Aug 25, 2014
When adding a subscription with a certain plan, I get this error"Error: The plan was not applied: Custom changes in PHP settings" almost instantly after I initiated the creation of the new subscription. Another service plan doesn't have the issue, and though I tried finding the reason why one works while the other doesn't I simply wasn't able to. The service plan in question is used for over 40 others without a problem just when I select it for a new subscription, I get the mentioned error message.I am using Plesk 12 on Linux, all latest updates installed.
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Apr 8, 2015
I am setting up a new server and started to migrate domains from an 11.x plesk server to this new server with plesk 12.x on it. Everything works fine, domains, users, mailboxes, everything is migrated - except the horde settings inside the webmail. I recognized this after my first login into webmail, normally the inbox is shown (I configured my webmaoil this way) but after the migration this setting is lost - including all other settings. How to migrate this settings?
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May 17, 2015
I have multiple backups stored under server repository (subscriptions --> <domainname> --> website and domains --> backup manager).
The physical files are located at: /var/lib/psa/dumps/clients/904279/domains/<domainname>/
When I click the green arrow to download these files to a local computer (see attached image) I get a new page with title "Download the backup file". On this page I have the option to set a password on the downloaded file, but no matter what I do (password or no password) the file is not downloaded to my local PC. I don't get a pop-up box with the option to save the file. Just nothing happens ...
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Sep 17, 2014
I have a 6GB backup file created with another Plesk Backup Manager, now I trying to upload this backup file to my Plesk Backup Manager but after upload 3% I am getting "413 Request Entity Too Large" error, I tried with disable NGINX but still getting this error.
how can I resolve this error or is their any other way to upload my file on backup manager?
I see that Backup Manager have a file size restriction of 2GB how can I increase this?
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Feb 11, 2015
I have an Ubuntu 14.04 LTS 64 bit virtual private server with Plesk 12. The server is hired from a hosting provider. The server is used to run the Odoo ERP application (using postgres database).
The Odoo application is running fine and now I want to create a backup of the application using Plesks Backup manager.
I choose configurations and content option in the backup manager but the created backup is only 200kb.
I think the problem is the location where the Odoo application is installed is not included in the backup. I made a tar backup from the server and extracted it on my pc. It seems that the main parts of the Odoo application are in the var, opt, etc and usr directories (not in a domain but under root).
Installing the application in a domain would solve the Plesk backup issue I think but the installation script of Odoo puts Odoo in var, opt, etc and usr directories even if I put the install script in the directory of a created domain. Since the manual Odoo installation is complicated I am very happy to use the script.
My questions are:
1. Is it possible to include the directories var, opt, etc and usr in the Plesk backup and how and where do I do that?
2. Can I restore such a backup without no problem in Plesk?
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Aug 12, 2014
I have a problem with my Plesk Backup Manager... When I'm doing server backup (sending to FTP) I get this message...
Error:
Runtime error: Export dump to FTP failed at /usr/local/psa/admin/bin/plesk_agent_manager line 727.
at /usr/local/psa/admin/bin/plesk_agent_manager line 727
main:erform('verbose', 4, 'owner-type', 'server', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2014-08-12-094353.297', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1319
[code]....
The dump have been made successfully but can not be imported to FTP due to errors. The dump 'test_info_1408120943.xml' have been leaved at repository. Please export it manually
Error:Can't upload file '/usr/local/psa/PMM/tmp/backup5DrNQ9/test_info_1408120943.xml.tar' to ftp. Error code: 1
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May 30, 2015
keep a local and remote backup of certain subscriptions or at least have a full server backup on FTP.
I have a livedrive.com reseller account which allows be to quite cheaply add 512GB of remote storage accessible through SFTP, FTP and WebDAV. I created this partition and added it as a server-level FTP repository in Plesk 12 (latest build). During testing I added a firewall exception for traffic on the FTP IP-address and figured that I had to put the FTP repository in passive mode to properly connect.
After setting this up I ran a configuration only backup to test if everything was working properly. The backup was created properly and can be accessed through the FTP as well: success!
My second test was running a full server backup through the manager. The ±40GB file was created properly (I could see my disk usage increase and decrease through new relic monitoring) and supposedly transferred to the FTP repository according to Plesk.
When I look at the FTP or the Plesk Backup Manager both indicate that the full server backup is 0kb in size.
After this issue I figured: I really don't care about a full server backup, I mostly care about a specific set of subscriptions that have new content on a daily basis and need to be backed up properly as well. Those subscriptions are already on a daily or weekly backup scheme that places backups on the local repository.
What I would eventually like to do is create daily or weekly backups on the local repository and create weekly or monthly backups on the FTP repository for those specific subscriptions, but unfortunately you cannot (by default) setup Plesk to automatically backup to local and remote based on different or even the same intervals.
And this is the more important question: How to be able to create/setup a backup automation that keeps local and remote backups for the same or different intervals? Either through the Plesk interface, a plugin or a script?
Running Plesk 12 on CentOS 6.6
Update:
Just tried running the same server wide backup, but this time as a multivolume backup. This resulted in the following error:
ERROR: () Can't upload file 'backup_info_1505301327.xml' to ftp. Error code: 1
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Mar 1, 2015
I have setup Backup Manager to backup Files and Configurations every week for every subscription. This worked really good however we are now considering changing this to daily basis.
As the free space on server will decrease. I was wondering i there is any way with cronjobs how to remove the backup older than 24 weeks. How to make such an cronjob script?
If possible i also would like to know where the Backup Manager physically stores its backups?
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Sep 19, 2014
I would like to have the Backup Manger run a full server backup but exclude one domain that has tons of material which does not need to be backed up as often.
Years ago, Plesk did have the option to choose the domains to backup (Admin login). However, It was a problem at times because I would forget to include new domains.
I do not know of any similar option present now to exclude a domain from the full Scheduled Backup.
I am thinking that I could set up a reseller (myself), put all of the sites I would like to backup more often in that account and run backup from that level.
The Problem with including all of the sites is that the SUPER LARGE site, bogs downs the backup process and I really do not knew it included as often.
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Jan 23, 2015
I have migrated User from Confixx 3.3.9 to Plesk and now it works fine.
In the Subscriptions i have disable the Feature Backup for the Costumers, but it dosent take an effect.
So i Turn it on and off again. But there was also no effect.
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May 27, 2015
I lately decide to change my server provided and I decided to go for pre-installed Plesk12 service , plesk installed with os installation and in the beginning was looking ok , till I faced two problems .
The first problem I found is on Backup manager , I set a daily backup with maximum of 5 but every day I receive the error :The backup backup_website.com_info_1505272137.xml and backup_website.com_info_1505262137.xml was not created , I check the current backup task and the two task shows fails.(picture attached)
The second problem I found It may be related , is concerning the File permission , the user root and on group root are not able to change any file permission but the user pinco on group root is able to change it as well as the user Pinco on group psacln/psaserv , I updated the plesk12 to latest release to see if maybe was some changes but unfortunately nothing
Not migration for domains and was fresh install for os and plesk12
Plesk version:12.0.18 Update #48
OS: CentOS 6.2 (Final)
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Jun 10, 2015
i would like to change the access control for datebase users via CL: command: /usr/local/psa/bin/database --update-dbuser web1_presta -server localhost:3306 reply: The database user was successfully updated. examination: mysql> select host, user from mysql.user;
+-----------+------------------+
| host | user |
+-----------+------------------+
| % | web1_presta |
| localhost | web1_oxid |
| localhost | web1_presta |
| localhost | web1_shopware |
| localhost | web1_wp |
+-----------+------------------+
Only when using the GUI:
home -> Subscriptions -> Website & Domains -> Databases -> Users -> web1_wp -> Access control
-> from Allow remote connections from any host
-> to Allow local connections only
is also the user adjusted:
mysql> select host, user from mysql.user;
+-----------+------------------+
| host | user |
+-----------+------------------+
| localhost | web1_oxid |
| localhost | web1_presta |
| localhost | web1_shopware |
| localhost | web1_wp |
+-----------+------------------+
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Sep 29, 2014
I've been running a Plesk server with around 100 domains for years and years now. I've always used a backup service provided by the server vendor, but with a new server, I wanted to consider some of the backup options built into Plesk.
1. It looks like Plesk/Acronis is dead or only for Windows. Is that right?
2. If I add a backup drive to the server, can I setup Plesk Backup Manager to store the backups there (instead of on the main RAID array)?
3. Are there any other 3rd party extensions that I should consider?
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Aug 24, 2014
I thought this problem was fixed in Plesk 11.5 but I'm still getting the following backup warnings in Plesk 12..."For security reason backup is performed on behalf of subscription system user...."
My phpbb forum creates cache files which have apache ownership and Plesk backup manager gives warnings that it cannot backup the files due to ownership errors.
I have searched for days for a solution without success. If I change the permissions to owner instead of apache the forums don't function correctly.
Is this a Plesk bug that is still evident in Plesk 12?
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Sep 24, 2014
My IP address has changed on my personal FTP backup Repository. I can't find the settings option to update it to the new IP address anywhere.
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Apr 17, 2014
How can I create new action when new subscription was created/deleted?
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Oct 22, 2014
I host a number of large sites (20GB+) on my VPS server running Centos6 and Plesk Panel 12. Due to the large sites I don't want to keep multiple backups on the actual server because it would take too much disk space. When I create a backup to the server's repository all is good, but when I click the green arrow to download the backup it takes a long time and then it fails with a timeout error. On some smaller sites it takes a while but eventually downloads the tar.
So my question: Is it possible to access the Server Repository via FTP? How and where would I set this up? Presumably it would be a better way to download these large archive files?
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Jan 3, 2014
We will be hosting our own closed source solutions and need to be able to not give customers access to the files in their webspace.FTP and SSH access will be blocked in the firewall, so that it easy.I see it is possible to disable access to FTP users information, but the file manager is still usable in the CCP (Customer Control Panel / Hosting Panel).Can this file manager be disabled as well?
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Nov 4, 2013
I see that, when subscriptions is suspended, backup manager continuous working.
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Jun 6, 2014
I am now fgetting an error while clicking the Backup Manager option in Plesk panel 11.5 in Windows 2008 R2. see the error below:-
===========
Error: 'ascii' codec can't encode character u'xc2' in position 392: ordinal not in range(128)
===========
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Jul 31, 2014
When I click to Backup Manager it gives an error "Error: 'ascii' codec can't decode byte 0xc4 in position 7: ordinal not in range(128)" , now i can't reach backup properties
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Nov 11, 2014
First of all I checked via command line if any software is not installed properly while plesk installation was done on destination server (windows server 2012 R2). All looks fine, please check attached file pleskinstallation.txt
Source plesk version 10.4.4 (windows server 2008)
Destination plesk version 12.0.18 MU#23 built.
We are in testing mode of migrating websites hosted with source plesk version 10.4.4 onto destination server plesk server 12.0.18 having (windows server 2012 R2).
What we did, we restored the backup of Source plesk version 10.4.4 (windows server 2008) to Destination plesk version 12.0.18 MU#23 built.
Now the problem is that backup which we restored on Destination plesk version 12.0.18 MU#23 was of 68 GB and now when we setup the backup on Destination plesk version 12.0.18 MU#23 and when backup completes successfully it show us wrong backup size up to 16 GB.
We have requested several times to plesk support has to check the entire new plesk version in terms of all feature (like taking backup, restoring, plesk installation etc) while releasing new version, If they have noticed bug than plesk support should not release new version or micro update until they are sure.
I would request them again to check backup size bug along with other bugs.
1. "Stats crashing and not updating stats"
2. installing "Spam assassin" on Plesk 12.0.18 on windows server 2012 r2 and we are getting error:
Error: Unable to set Plesk SpamAssassin 3.3.2 as the default Spam Filter: defpackagemng failed: Execute spammng.exe --check failed with error code 1: Unable generate the unique file name by template D:Program Files (x86)ParallelsPleskAdditionalPerlsiteetcmailspamassassinlocal.cf[*].bak: directory D:Program Files (x86)ParallelsPleskAdditionalPerlsiteetcmailspamassassin does not exist.
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Jun 5, 2014
I understand it is not possible to move a domain to another subscription, or to create a new subscription with an existing domain name.The problem I have is I wish to use a different IP address for a domain within a single subscription. I need to do this to establish SSL cert on one of the domains.
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Jul 21, 2014
I have plesk 12.0.18 Update #9 Fresh installation. When i'm done with adding an subscription i get this error:
New configuration files for the Apache web server were not created due to the errors in configuration templates:
Template processing failed: file = /usr/local/psa/admin/conf/templates/default/domainVhost.php, error = Template_Exception: No data. file: /usr/local/psa/admin/plib/Template/Processor.php line: 28 code: 0 Previous error: Template_Variable_Exception: No data. file: /usr/local/psa/admin/plib/Template/Variable/AbstractCachedData.php line: 67 code: 0. Detailed error descriptions were sent to you by email. Please resolve the issues and click here to generate broken configuration files once again or here to generate all configuration files. See the details in Configuration Troubleshooter
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Aug 31, 2014
I have an Issue with API.
I have mine Custom billing Panel Today my Developer start code API for it by Docs that Parallels given but we got stuck on Subscription...
if we set login name and password
API shows this error
While creating subscription
Error 2204 Unable to update hosting preferences. Unable to check system user existence: login name is empty
It happens only while creating the subscription...
Creating of user is working fine only subscription don't want work and we don't know why we tried many things and none of it works.
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Aug 27, 2014
I have a problem with e-mail management. I have 4 subscriptions and for 3 of them I do not have problem.
For one of them, mail tab not showing. Obviously I check the checkbox "Enable mail management functions in Panel"...
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