it has been over 36 hours since I submit a ticket to GixxerPC because I can't login to my client account and I want to cancel my VPS.
I guess they have decided to close their doors to me once I asked for a cancellation because a friend of mine is letting me use his VPS.
I am hoping that this topic will catch the eyes of some GixxerPC staff so they will answer my ticket.
Anone Use GixxerPc Hosting?
Anyone use GixxerPc hosting, if so how are they?
Do you personaly think that some companys don't answer right on support tickets or don't think the right way, (like dont care) when answering a support ticket in there billing system or support system then with the client comes on a forum such as WHT and posts what happens the provider comes and helps the client much more then he would of or had in the support tickets. I see many people come on wht and bring there problems they have with there provide, Im not saying this is a bad thing to do im just trying to show every else how i see it as that the hosts don;t care about there clients but when something goes public the hosting provider trys more to fix it...
Could it be that he or she dsnt want to lose customers thats the way i think it.
I have 2 weeks ago bought a VPS. The guy (Sven) told me that i got the the VPS that evening (4 October). At 6 October he didn't answer tickets anymore and i didn't got my VPS.
At 10 October i asked PayPal to get my money back, cause i didn't got a VPS when i payed it. Today i got a e-mail that i got my money back.
A friend of me got a server from Valueserver (same owner as VPS4Less) and had the same as me. He didn't answer tickets anymore, and doesn't send invoices.
Are there any other people who had the same as me or my friend?
I got Abuse issue Tickets from FDC today, Which i have install new OS few days ago, only have 2 website i know they would not send out any spam email or anything..
Due to the below email, their is an abuse issue with your server. You have 24hrs to respond on how you will correct this issue before we null route the ip. Further complaints, without action may result in deactivation of your server.
Thanks for your cooperation.
--begin disclaimer
You are receiving this message because you are listed as contact of
one of the networks or domains involved in this incident. If you are
not the correct contact please ignore this message.
--end
Dear Mr,
Please investigate the incident described in the following partial log,
giving the treatment as your AUP permit, reporting the measures to all
recipients of this message.
In case of non acceptable treatment or reincidence, it will be taken
restrictive measures to protect .BR registry.
Info---------------------------------------------------------------------
Timezone: GMT -2:00
The port in question was 10000 - registered in IANA[2] for: Network Data
Management Protocol
The e-mail contact it was gotten by the following consultation:
whois -h whois.lacnic.net 66.90.101.xxx
Whois-----------------------------------------------------------------------
% Joint Whois - whois.lacnic.net
% This server accepts single ASN, IPv4 or IPv6 queries
OrgName: FDC Servers.net, LLC
OrgID: FDCSE
Address: 141 West Jackson Blvd, Suite 1135
City: Chicago
StateProv: IL
PostalCode: 60604
Country: US
NetRange: 66.90.64.0 - 66.90.127.255
CIDR: 66.90.64.0/18
NetName: FDCSERVERS
NetHandle: NET-66-90-64-0-1
Parent: NET-66-0-0-0-0
NetType: Direct Allocation
Comment:
RegDate: 2003-08-18
Updated: 2004-02-26
OrgAbuseHandle: ABUSE438-ARIN
OrgAbuseName: ABUSE department
OrgAbusePhone: +1-312-913-9304
OrgAbuseEmail: abuse@fdcservers.net
OrgNOCHandle: NOC1402-ARIN
OrgNOCName: Network Operations Center
OrgNOCPhone: +1-312-913-9304
OrgNOCEmail: abuse@fdcservers.net
OrgTechHandle: PKR5-ARIN
OrgTechName: Kral, Petr
OrgTechPhone: +1-630-729-0228
OrgTechEmail: abuse@fdcservers.net
# ARIN WHOIS database, last updated 2008-01-22 19:10
# Enter ? for additional hints on searching ARIN's WHOIS database.
Logs-----------------------------------------------------------------------
Jan 22 11:51:08.961984 66.90.101.xxx.59733 > xxx.xxx.2.8.10000: S [tcp sum
ok] 1684154077:1684154077(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
117, id 47077, len 48)
Jan 22 11:51:08.962002 66.90.101.xxx.59733 > xxx.xxx.2.15.10000: S [tcp sum
ok] 2112584473:2112584473(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
116, id 54111, len 48)
Jan 22 11:51:08.962018 66.90.101.xxx.59733 > xxx.xxx.2.11.10000: S [tcp sum
ok] 784051742:784051742(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117,
id 34960, len 48)
Jan 22 11:51:08.962043 66.90.101.xxx.59733 > xxx.xxx.2.16.10000: S [tcp sum
ok] 188686613:188686613(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117,
id 8194, len 48)
Jan 22 11:51:08.962057 66.90.101.xxx.59733 > xxx.xxx.2.10.10000: S [tcp sum
ok] 1829533742:1829533742(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
117, id 26158, len 48)
Jan 22 11:51:08.962080 66.90.101.xxx.59733 > xxx.xxx.2.12.10000: S [tcp sum
ok] 1559560773:1559560773(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
116, id 4558, len 48)
Jan 22 11:51:08.962093 66.90.101.xxx.59733 > xxx.xxx.2.9.10000: S [tcp sum
ok] 60930635:60930635(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117, id
551, len 48)
Jan 22 11:51:08.965238 66.90.101.xxx.59733 > xxx.xxx.2.3.10000: S [tcp sum
ok] 1935758257:1935758257(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
I just saw in another thread that edited support tickets are put to the end of the queue.
Seems the wrong thing to do.
When I report a problem I often do more research and if I find more detail that will help the support person I add it to the ticket.
If that makes the ticket drop down the queue that is a major disincentive to being helpful
i've been in vpsland for a while and i know they usually reply to tickets very quickly.
But for about three days they've not been answering any of my tickets!
Our vps with myvps host has been down for the last 4 hours. There is no responce to tickets and we are getting worried. I am unable to ping the ip's Our clients are going crazy and there is not much I can do that I can see other than send more support tickets.
View 10 Replies View RelatedIs there anyone here who is with server.lu dedicated servers.
I have submitted some ticket via my.server.lu - and have not got any respons since 26.03.2009 - 20.59.
Is that normal?
Would then like to say, that I in no way, is dissatisfied with the services provided. It is only the response time I ask for.
I don't know about you guys... But when my datacenter opens a Ticket, I drop anything else I'm working on to take care of it...
God forbid someone had reported spam on MY domain, and they were warning me with a server take down notice.
Imagine my surprise when it turned out it was them breaking there own spam policy.
Here's the ticket /SPAM for those interested:
--
Dear Customer,
Your account has been selected for a special promotional price on our Network Attached Storage (NAS) for off-server backup. This is a great way to insure that your mission critical files and data are kept safe in case of some form of hardware failure. The FTP/NAS storage we offer is basically an allotment of space on one of our shared storage servers. We will provide you with the IP address and login to the space, and you can FTP your data across the private network from the private NIC on your server to this space.
You or your server administrator can automate the process by installing a script/cron job, or by setting up the backup utility within cPanel or Plesk.
Currently your account is eligible to order a NAS account for one half of the normal retail pricing. You will need to be logged in to your customer portal at the following link:
[url]
Enter the following promotional codes to take advantage of the special pricing.
$5/mo for 20GB of NAS: Half20nas
$10/mo for 40GB of NAS: Half40nas
$20/mo for 80GB of NAS: Half80nas
$25/mo for 100GB of NAS: Half100nas
$50/mo for 250GB of NAS: Half250nas
Having a solid backup of critical data is very important. It can save hours of time and trouble for your server administrator in the event the server is compromised, or the hard drive fails. For just a few dollars a month you can rest assured that your files and data are securely stored and your business is safe. How much is your business worth to you? If it is worth more than a few dollars a month I suggest you take advantage of our half off NAS storage promotion while it lasts as this promotion is only good for 7 days!
I would like to know a good reliable vps with online and phone support 24x7.
View 2 Replies View RelatedOne of our accounts has been suspended by Dotable.
It is under quota for diskspace and bandwidth and has been paid for in advance.
Dotable will not respond to the ticket asking why the account has been suspended and what we have to do to get it back up.
I have posted on the Dotable forum (in the 'Dotable Support Forum) about this but nobody has replied (I can't link to it because I don't have more than 5 posts).
Has anyone got any suggestions about what I can do to find out why the account has been suspended and how to get it back up if Dotable doesn't reply?
i'm unable to the response times of my server. The server resolves the correct ip to the ping domain but gets a request timed out.
I'm using a firewall but i don't know whether is that the case. If so what should i do to correct this issue.
i've been trying to contact Gigenet Sales for over 24hours via email and live chat, but no reply from both email & live chat.
is gigenet reliable?
i've seen many great review about Gigenet but why can't they reply my sales inquiry?
a pretty weird problem is happening on one server
# ps -auxw | grep exim
mailnull 538 0.0 0.4 5448 2044 ?? Ss 7:16AM 0:00.01 /usr/local/sbin/exim -bd -q30m (exim-4.64-0)
mailnull 1568 0.0 0.4 5448 2048 ?? S 7:22AM 0:00.00 /usr/local/sbin/exim -bd -q30m (exim-4.64-0)
# telnet 127.0.0.1 25
Trying 127.0.0.1...
Connected to localhost
Escape character is '^]'.
and nothing else... I don't get the EXIM banner, so many things are not working
mainlog or rejectlog says nothing about that...
mainlog just says everything is ok after I restart it:
exim 4.64 daemon started: pid=1664, -q30m, listening for SMTP on port 25 (IPv6 and IPv4)
I find it strange too that sockstat and netstat doesn't show anything about the smtp server (this is running FreeBSD):
# sockstat -4 | grep 25
# netstat -an | grep 25
# sockstat -4 | grep -i smtp
# netstat -an | grep -i smtp
#
I tried to use the default config and got the same error
I have a very strange problem. Yesterday morning I got a "server down" alert. Restarted httpd and everything run ok ... until today morning, the same problem again.
Symptoms:
1. The webserver did not stop working, it just took too much time to respond.
2. I cannot find anything suspicious in the logs.
3. I started to log the number of apache processes in 4 minutes interval, it did not increase during the failure but remained at a very reasonable number.
4. Now, almost 3 hrs from the last failure, there are 36 apache processes, each eating 14M RAM, server has 4GB ram total, no swapping, almost 3GB are free (cached).
The question is.
How should I prepare for the expected tommorow failure, to be able finaly localise the problem?
I have 3 servers ServerA(Web, mail), ServerB(MySQL+Master replication), ServerC(Mysqlslave+web)
It happens that my website stops responding for few mins and then it comes back again automatically. I checked the server logs but I couldn't find any suspicious.
Also, while the website is not accessible when I try to connect internally from ServerC to ServerA or ServerB using SSH. It takes lots of time (approx more than 60 seconds) to connect. When website starts working SSH is also working fine.
This is very complicated for me. Can anyone let me know what should be the problem or how can I find root cause of this problem?
I have submitted a ticket 15 days ago and still no response from Talanovbackup.com. I mentioned an error on their site which seems to be fixed now but I am still unable to login to my data by SSH.
View 14 Replies View RelatedWe got a trouble with their service and they don't reply our complain message looking for a good solution. Up till now we still waiting for their respond..Asish...WHERE ARE YOU...!
View 4 Replies View RelatedServer is responding slow!
My server is responding slow
our site is having problems since a week or so our forum is down, our emails are all down
we have 10 staff using different aliases on the same email domain our hosting provider is bluefishhosting.com we have been unable to reach them since the last week we have contacted the company that bluefish buys their reselling account from, but they also tell us to wait another 7 days our office cannot bear this down time of 14 days
IS THERE ANY OTHER FASTER SOLUTION?
recently I have update our Apache 2.2 instance to 2.4.10, and started using Apache in Windows 2008 R2 64 bit (before we were using it in Win 2003). Our Apache is used mainly as reverse proxy to 3 apps. Well, it seems that, even if I have scheduled a nightly reboot of its service, every day it hangs, becoming unresponsive and forcing us to restart it to make it work again.
View 2 Replies View RelatedThePlanet not responding to a ticket for nearly a week?
I've used theplanet for years, but haven't used their support much. But after getting a new server, I discovered the configuration wasn't as promised (it was missing 5 IPs).
I left a ticket last Friday afternoon (12/4), but no response so I called support on the weekend. Although he promised they'd expedite it, the only result was a slightly sarcastic post to my ticket implying my expecting an acknowledgement within 24 hours was unreasonable.
I called on Monday, and the salesperson promised a manager would respond by Tue. Nothing by Wed, so I called again, and was promised that someone would contact me shortly but still nothing.
So now it's just a day short of a week after filing my ticket, and nothing but a runaround. Has their service gone downhill that much recently, or is it just me?
I got my hands on a used 2161DS (unit only, no cables etc), but somehow it doesnt seem to respond on the hyperterminal to any keyboard input.
As its used it doesnt have any support directly from Dell and Dell is unable even to give us a cost estimate as the service tag number is not in their system. Anyway...
When I power up the 2161DS KVM-Over-IP switch all I get in the Hyperterminal is
---
Verifying subsystem flash versions...
<snip>
DELL 2161DS Console Ready...
Press any key to continue
---
From there on its not working. The keyboard and mouse directly connected to it are working. Also all the menus, but we can set the network address, do firmware updates etc, only from the serial port connection (once the serial port is working).
I checked the hyperterminal settings (9600 baud, 8 bit, 1 stop bit, no parity, no flow control).
Is there anything that I might be missing?
Perhaps I have to use something like a crossed serial cable instead of a straight one ?
Character set issues?
Terminal type issues?
We have spent days in front of the machine and on the phone with Dell without really getting anywhere. Its our first 2161DS so I still want to believe that we must be missing something.
I have a problem with slow Apache 2.4.4. It's only related with https which is in general 5 time slower than the same site via http. I see this difference on the monitoring software which is measuring response time to http and https every 5 seconds. In some cases i got even timeouts in the browser on https while in the same time site is opening over http - slowly but opens always.
Apache runs on Win2k8 Enterprise, Version 2.4.4 x64 - VC10. Server is connected with quite poor internet connection as it's located in Africa. Despite of connection quality http is working properly all the time.
I use apache 2.4.1 and mod_fcgid (same config form apache 2.2.22+mod_fcgid 2.3.6) and without any error message, apache stop responding randomly.There is no problem with apache 2.2.22+mod_fcgid 2.3.6 and with apache 2.4.1 + php5_module i have
View 19 Replies View RelatedI have two whm cpanel servers on one provider and they both reporting same
error when i click on phpmyadmin on whm:
#2002 - The server is not responding (or the local MySQL server's socket is not correctly configured)
I'm having a very odd problem with one of my Linux (CentOS) cpanel server, all the server's services (http, ssh, mail, dns, etc) stop responding but the server still responds to ping.
I can't find anything wrong at all on the log files either, and the technicians that manually restart the server have told me that there is no indication of a problem on the screen.
I suspected a hardware issue and had the data center techs run a hardware test on the server but everything cleared ok.
This issue started a couple of weeks ago, no major upgrade or install took place when it started happening. From what i can see the halts are completely random, some times it goes for days without it happening and some times it happens just hours after the reboots.
Just got a strange problem on my plesk server. (11.0.9)
Qmail isn't working...
In Home>Tools & Settings>Services management SMTP "Server (QMail)" is stoppped.
When I try to start it, it say "Information: Please allow for some time for the service to start." but never starts...
In command line i try to restart it with "service qmail restart" and it says "OK" also if i run "service qmail status" it says "qmail-send (pid 2880) is running..."
but, it really doesn't work... queue is getting bigger and smtp isnt responding...!