i've been trying to contact Gigenet Sales for over 24hours via email and live chat, but no reply from both email & live chat.
is gigenet reliable?
i've seen many great review about Gigenet but why can't they reply my sales inquiry?
i'm unable to the response times of my server. The server resolves the correct ip to the ping domain but gets a request timed out.
I'm using a firewall but i don't know whether is that the case. If so what should i do to correct this issue.
a pretty weird problem is happening on one server
# ps -auxw | grep exim
mailnull 538 0.0 0.4 5448 2044 ?? Ss 7:16AM 0:00.01 /usr/local/sbin/exim -bd -q30m (exim-4.64-0)
mailnull 1568 0.0 0.4 5448 2048 ?? S 7:22AM 0:00.00 /usr/local/sbin/exim -bd -q30m (exim-4.64-0)
# telnet 127.0.0.1 25
Trying 127.0.0.1...
Connected to localhost
Escape character is '^]'.
and nothing else... I don't get the EXIM banner, so many things are not working
mainlog or rejectlog says nothing about that...
mainlog just says everything is ok after I restart it:
exim 4.64 daemon started: pid=1664, -q30m, listening for SMTP on port 25 (IPv6 and IPv4)
I find it strange too that sockstat and netstat doesn't show anything about the smtp server (this is running FreeBSD):
# sockstat -4 | grep 25
# netstat -an | grep 25
# sockstat -4 | grep -i smtp
# netstat -an | grep -i smtp
#
I tried to use the default config and got the same error
I have a very strange problem. Yesterday morning I got a "server down" alert. Restarted httpd and everything run ok ... until today morning, the same problem again.
Symptoms:
1. The webserver did not stop working, it just took too much time to respond.
2. I cannot find anything suspicious in the logs.
3. I started to log the number of apache processes in 4 minutes interval, it did not increase during the failure but remained at a very reasonable number.
4. Now, almost 3 hrs from the last failure, there are 36 apache processes, each eating 14M RAM, server has 4GB ram total, no swapping, almost 3GB are free (cached).
The question is.
How should I prepare for the expected tommorow failure, to be able finaly localise the problem?
I have 3 servers ServerA(Web, mail), ServerB(MySQL+Master replication), ServerC(Mysqlslave+web)
It happens that my website stops responding for few mins and then it comes back again automatically. I checked the server logs but I couldn't find any suspicious.
Also, while the website is not accessible when I try to connect internally from ServerC to ServerA or ServerB using SSH. It takes lots of time (approx more than 60 seconds) to connect. When website starts working SSH is also working fine.
This is very complicated for me. Can anyone let me know what should be the problem or how can I find root cause of this problem?
it has been over 36 hours since I submit a ticket to GixxerPC because I can't login to my client account and I want to cancel my VPS.
I guess they have decided to close their doors to me once I asked for a cancellation because a friend of mine is letting me use his VPS.
I am hoping that this topic will catch the eyes of some GixxerPC staff so they will answer my ticket.
I have submitted a ticket 15 days ago and still no response from Talanovbackup.com. I mentioned an error on their site which seems to be fixed now but I am still unable to login to my data by SSH.
View 14 Replies View RelatedWe got a trouble with their service and they don't reply our complain message looking for a good solution. Up till now we still waiting for their respond..Asish...WHERE ARE YOU...!
View 4 Replies View RelatedServer is responding slow!
My server is responding slow
our site is having problems since a week or so our forum is down, our emails are all down
we have 10 staff using different aliases on the same email domain our hosting provider is bluefishhosting.com we have been unable to reach them since the last week we have contacted the company that bluefish buys their reselling account from, but they also tell us to wait another 7 days our office cannot bear this down time of 14 days
IS THERE ANY OTHER FASTER SOLUTION?
recently I have update our Apache 2.2 instance to 2.4.10, and started using Apache in Windows 2008 R2 64 bit (before we were using it in Win 2003). Our Apache is used mainly as reverse proxy to 3 apps. Well, it seems that, even if I have scheduled a nightly reboot of its service, every day it hangs, becoming unresponsive and forcing us to restart it to make it work again.
View 2 Replies View RelatedThePlanet not responding to a ticket for nearly a week?
I've used theplanet for years, but haven't used their support much. But after getting a new server, I discovered the configuration wasn't as promised (it was missing 5 IPs).
I left a ticket last Friday afternoon (12/4), but no response so I called support on the weekend. Although he promised they'd expedite it, the only result was a slightly sarcastic post to my ticket implying my expecting an acknowledgement within 24 hours was unreasonable.
I called on Monday, and the salesperson promised a manager would respond by Tue. Nothing by Wed, so I called again, and was promised that someone would contact me shortly but still nothing.
So now it's just a day short of a week after filing my ticket, and nothing but a runaround. Has their service gone downhill that much recently, or is it just me?
I got my hands on a used 2161DS (unit only, no cables etc), but somehow it doesnt seem to respond on the hyperterminal to any keyboard input.
As its used it doesnt have any support directly from Dell and Dell is unable even to give us a cost estimate as the service tag number is not in their system. Anyway...
When I power up the 2161DS KVM-Over-IP switch all I get in the Hyperterminal is
---
Verifying subsystem flash versions...
<snip>
DELL 2161DS Console Ready...
Press any key to continue
---
From there on its not working. The keyboard and mouse directly connected to it are working. Also all the menus, but we can set the network address, do firmware updates etc, only from the serial port connection (once the serial port is working).
I checked the hyperterminal settings (9600 baud, 8 bit, 1 stop bit, no parity, no flow control).
Is there anything that I might be missing?
Perhaps I have to use something like a crossed serial cable instead of a straight one ?
Character set issues?
Terminal type issues?
We have spent days in front of the machine and on the phone with Dell without really getting anywhere. Its our first 2161DS so I still want to believe that we must be missing something.
I have a problem with slow Apache 2.4.4. It's only related with https which is in general 5 time slower than the same site via http. I see this difference on the monitoring software which is measuring response time to http and https every 5 seconds. In some cases i got even timeouts in the browser on https while in the same time site is opening over http - slowly but opens always.
Apache runs on Win2k8 Enterprise, Version 2.4.4 x64 - VC10. Server is connected with quite poor internet connection as it's located in Africa. Despite of connection quality http is working properly all the time.
I use apache 2.4.1 and mod_fcgid (same config form apache 2.2.22+mod_fcgid 2.3.6) and without any error message, apache stop responding randomly.There is no problem with apache 2.2.22+mod_fcgid 2.3.6 and with apache 2.4.1 + php5_module i have
View 19 Replies View RelatedI signed up for a basic dedicated server (carbon.aeflexmedia.com/69.65.42.26) from Gigenet back in September. It's now almost May, and I've got one simple thing to say about Gigenet - they are incredible.
I had a small issue when first getting the server, where I was supposed to have VPN/KVMoIP access and didn't have it, but a quick phone call to their support team, and a couple of hours later, I had the server setup with VPN and KVMoIP. Aside from that, as well as a few tickets regarding IP/PTR requests, I haven't had to use the support very much, but when I do contact support, replies come typically within 5-10 minutes, sometimes even less.
The network is incredible, definitely the best network in the Midwest, maybe even the US. It's never down, and latency is always low to my location in suburban Chicago, on both DSL and Cable. If there are any issues, their team are always willing to solve the issue.
The server's an Intel Core2Duo E7200, with 2GB of RAM, and a 250GB Hard Drive. The hardware is top notch, and I haven't had any issues with it. The server also has KVMoIP/IPMI, which is accessible through the control panel, as well as through VPN.
as our business is expanding so no we are planning to have 1 More server now and i found gigenet.com
so just wanted to know anyone here using them?
are they high quality provider?
how is their support and services?
I have two whm cpanel servers on one provider and they both reporting same
error when i click on phpmyadmin on whm:
#2002 - The server is not responding (or the local MySQL server's socket is not correctly configured)
what's your opinon for gigenet.com ?
View 11 Replies View RelatedI've never written a review before neither have i really remained active on these forums, but i'd like to give you my small updated review of Gigenet if it would help.
I can honestly say i've only been with these for a week at the most thus going to give a monthly update on my hosting experience with Gigenet. If you don't fancy reading through this whole post then let me make it quick for you, i've purchased a dedicated server from them and they're fantastic - i would highly recommend them to anyone. But if you fancy reading through my so called detailed review then feel free to read on.
The Setup
-----------
I ordered at about 10pm GMT (what time this is in the US i do not know) but i woke up the following morning with all the details i needed to start working on the dedicated server. The time was 23:23:51 when i receieved details for the server so the setup was a little under 1 hour and a half. I'll let you discuss the setup time, but i thought it was fantastic.
The Support
-----------
I'm very new to the web hosting industry (i've had experience with resellers before) so i've required a lot of help from their sales and support - which i can happily say has been the best experience i've had from a company such as theirselves before. They've been able to reply to all my support tickets within 5 minutes and i've started about 5 different tickets on numerous occasions requiring help, they gave a prompt reply with everything i needed to know.
The Staff
------------
Brilliant support staff and very helpful, just what you'd want to pay for. The staff make sure you're happy with the support they have given you, fantastic support usually very detailed helpful responses. Just like to say a personal thanks to each staff member for being polite and helpful with all my requests. Not forgetting the sales staff either, Brandon Hale - very helpful guy, i'm sure the others are as well.
The Pricing
-------------
I'm assuming it's not the lowest pricing in the world, it's always possible to find better deals elsewhere but i would seriously pay more for the service Gigenet has to offer, it's well worth it. If the service they have provided so far is going to continue which i'm sure it will, then i'm going to be using these guys for years to come.
The Uptime
-------------
It's just what you'd expect for a weeks of hosting really, 100%. But the service they run is definately professional so i can't see any problems persisting, but i'll update you all with this information as time passes. I've not met any other problems as of yet either, but again i'll update you on my progress.
Again, i can't emphasise enough how happy i am to be a customer of Gignet's and i'm going to be a customer for a while to come. I hope this small review has been of any help to anyone currently researching Gigenet. I also really apreciate the fantastic service Gigenet has currently provided, so i thought i'd show some apreciation and post a review for them.
i have been with softlayer more than 3 yeres now iam looking to new data center and new server hosting any of this 2 company is good ?
View 14 Replies View RelatedWe have servers in many DC's FDC, Singlehop, DedicatedNOW, ThePlanet, but no one set up our servers faster than Gigenet. I placed the order and 2 hours later I get my server login details and all the plugins I needed were also installed. I also read on their website that 95% of the servers get deployed within 2 hours which is great! I have contacted support 2 times and they replied quickly and they did exactly what I asked for. So far so good and will update everyone in a couple of months on how everything goes.
View 14 Replies View Relatedif someone who has used both the providers could help me decide between the two.
I need an unmanaged server and location for both is fine for me.
Our website, hosted in Canada, came under DDOS attack 4 days ago and our IP immediately got null routed. I understand this action.
As Gigenet is reputed for being good there, I contacted them, among other suppliers of remote protection.
A first chat with Derek at Gigenet.com was pretty good, despite I got disconnected a few times due to my internet connection problems. Derek quickly supplied a test IP, and I sent the website there. Unfortunately (!) the attack had stopped and he could not see anything. Then I got disconnected and could not connect again before the morning
In the morning I sent an email to Derek as he was not online, asking him some details about the setup, especially technical modifications we would have to make to our scripts.
I had to wait TWO days to get a reply, more than short. I emailed him again.
I connected again yesterday on Gigenet, could catch Derek 2 minutes, he said "I reply to your email quickly". I told him we are waiting his reply to subscribe to their proxyshield protection.
After 2 hours wait, I went to the gigenet chat again and John Lee helped me a lot, replying to my questions, but the last one "must be replied by Derek", he said. Concerning the price and concrete setup. He told me that Derek will reply immediately after his conference.
I went to bed as I am in another TZ, thinking that I will get his email during the night.
Morning; NO email. And now the chat is closed until Monday. So I sent an email to "sales", asking in short if gigenet is a serious company or what. FOUR DAYS offline due to attacks!
Mister Ameen Pishdadi kindly replied me right now "We are not interested in working on this project with you as you are not being attacked on the demo account we gave you.
When you have a real attack please contact us."
What is this crap? As soon as we are attacked we are null routed and I promised my hosting company we won't connect the site again without protection!
And gigenet does not sell their program (at $1300 by month, first level!) as a PREVENTIVE action?
I am more than disappointed by this so called "good company". If somebody could tell me an email of a HIGH executive, thank you. Writing to "sales@gigenet.com" will probably be without result.
how TB10 is VS Gigenet? I have Gigenet as my host and for DDOS protection. Due to the sluggish times, I've been hit hard on my primary income earning sites. Since I am paying Gigenet for both hosting and DDOS protection, my costs have gone up quite a bit. I was thinking of moving my two servers over to TB10. It would considerably save me a nice some of money. I only have one question. Is TB10's service (hosting and DDOS protection) as good as Gigenet?
Its mainly a pricing issue. I'd cut around 1500 a month in hosting costs.
Im currently hosted with Staminus, I left dedicatednow in the past because of the way they handled the ddos attacks, if they were too big they would just give up very easily.
Thats not something I was ok with. Im wondering now if maybe things have changed or where I should go? I am currently with Staminus but they are too over priced for me. I want to move to a nice 8 core somewhere else that I don't have to tack on hundreds more just to stay online.
Does anyone know of a reseller (as gigenet doesn't sell them directly AFAIK) of VPSs at the gigenet datacenter?
I need a new VPS for a new project and I'm looking at one located in the midwest and Chicago seems a perfect location. My project isn't big enough to require a dedi, but I was hoping to find a vps company who has nodes at gigenet.
Both are great companies which causes me to have a hard time deciding which to choose..10TB
-Resold servers from SoftLayer, which is a plus
-SoftLayer offers small to mid range DDoS protection if I am not wrong
-Cost efficient
-Reputable
-And many more..Gigenet
-Cost efficient
-Owns their own datacenter
-Offers a wide range of products and add-ons for a low cost/minimum cost
-Solid SLA
-Reputable
-And many more..
I am also considering going for both, but I still need one of them for a start..
Personally I like 10TB more, for no particular reason, just liking it, but I can't resist what Gigenet offers too.. I wish to go for both too..
I've decided to move from LSN (review coming soon) to a new home, but I'm not quite sure where to put them. (To avoid any confusion from the title: My babies are my websites, not servers if someone would mistake this thread for being a co-lo ).
I've looked at choopa and gigenet as they have gotten good reviews and when looking at the outage reports forum here they don't seem to have had many reports.
For some reason my gut feeling says "go with Gigenet", considering all reviews I've read about them has been extremely good, not to mention the uptime they've had. I'm not sure how accurate these statistics are, so please correct me if wrong.
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The things that makes me worried about choopa are:
* 12 Months contract
* "The May Incident" of Choopa from the link above. 833 minutes of downtime?? But an average uptime of 99.94% over 1114 days seems very good considering whatever happened in May 2008 killed the statistics.
* Haven't heard much about the company and google wasn't very helpful finding reviews. Seen gigenet here and there and heard great things about their ProxyShield. Hey, even WHT use it.
The only falling point I can see on Gigenet is the price. I'd have to pay $1,471 compared to $798 with the newest offer from Choopa ($673 more a month, $8076 more a year). The 100Mbit unlimited is $1000 compared to Choopas $500. If I'd want to upgrade in the future, I could get almost four servers at Choopa for the price of two at Gigenet.
Does any of you think $673 extra pr month with Gigenet is justified? Would the service be _that_ much better?