VpsLand Tickets Not Being Answered
Jul 31, 2007i've been in vpsland for a while and i know they usually reply to tickets very quickly.
But for about three days they've not been answering any of my tickets!
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Burst.net / Nocster Support Line Rarely Answered
Jul 25, 2008burst.net / nocster support line rarely answered
When I try calling their support line or sales line the phone is rarely answered during business hours,,
during off peak times I am never able to reach a support rep, (burst / nocster claims 24 hour support ,,)
does anyone else experience this>? or is there something wrong with my phone?
How is anyone supposed to buy dedicated hosting from burst / nocster if they never answer their support line,, (what happens during emergencies?)
is this because burst.net is a budget level provider e.g. do not have sufficient support staff after hours?
Support Tickets
Sep 29, 2009Do you personaly think that some companys don't answer right on support tickets or don't think the right way, (like dont care) when answering a support ticket in there billing system or support system then with the client comes on a forum such as WHT and posts what happens the provider comes and helps the client much more then he would of or had in the support tickets. I see many people come on wht and bring there problems they have with there provide, Im not saying this is a bad thing to do im just trying to show every else how i see it as that the hosts don;t care about there clients but when something goes public the hosting provider trys more to fix it...
Could it be that he or she dsnt want to lose customers thats the way i think it.
VPS4Less :: No Tickets No Invoices
Oct 19, 2008I have 2 weeks ago bought a VPS. The guy (Sven) told me that i got the the VPS that evening (4 October). At 6 October he didn't answer tickets anymore and i didn't got my VPS.
At 10 October i asked PayPal to get my money back, cause i didn't got a VPS when i payed it. Today i got a e-mail that i got my money back.
A friend of me got a server from Valueserver (same owner as VPS4Less) and had the same as me. He didn't answer tickets anymore, and doesn't send invoices.
Are there any other people who had the same as me or my friend?
GixxerPC Not Responding To Tickets
Feb 8, 2009it has been over 36 hours since I submit a ticket to GixxerPC because I can't login to my client account and I want to cancel my VPS.
I guess they have decided to close their doors to me once I asked for a cancellation because a friend of mine is letting me use his VPS.
I am hoping that this topic will catch the eyes of some GixxerPC staff so they will answer my ticket.
Abuse Issue (Tickets From FDC)
Jan 23, 2008I got Abuse issue Tickets from FDC today, Which i have install new OS few days ago, only have 2 website i know they would not send out any spam email or anything..
Due to the below email, their is an abuse issue with your server. You have 24hrs to respond on how you will correct this issue before we null route the ip. Further complaints, without action may result in deactivation of your server.
Thanks for your cooperation.
--begin disclaimer
You are receiving this message because you are listed as contact of
one of the networks or domains involved in this incident. If you are
not the correct contact please ignore this message.
--end
Dear Mr,
Please investigate the incident described in the following partial log,
giving the treatment as your AUP permit, reporting the measures to all
recipients of this message.
In case of non acceptable treatment or reincidence, it will be taken
restrictive measures to protect .BR registry.
Info---------------------------------------------------------------------
Timezone: GMT -2:00
The port in question was 10000 - registered in IANA[2] for: Network Data
Management Protocol
The e-mail contact it was gotten by the following consultation:
whois -h whois.lacnic.net 66.90.101.xxx
Whois-----------------------------------------------------------------------
% Joint Whois - whois.lacnic.net
% This server accepts single ASN, IPv4 or IPv6 queries
OrgName: FDC Servers.net, LLC
OrgID: FDCSE
Address: 141 West Jackson Blvd, Suite 1135
City: Chicago
StateProv: IL
PostalCode: 60604
Country: US
NetRange: 66.90.64.0 - 66.90.127.255
CIDR: 66.90.64.0/18
NetName: FDCSERVERS
NetHandle: NET-66-90-64-0-1
Parent: NET-66-0-0-0-0
NetType: Direct Allocation
Comment:
RegDate: 2003-08-18
Updated: 2004-02-26
OrgAbuseHandle: ABUSE438-ARIN
OrgAbuseName: ABUSE department
OrgAbusePhone: +1-312-913-9304
OrgAbuseEmail: abuse@fdcservers.net
OrgNOCHandle: NOC1402-ARIN
OrgNOCName: Network Operations Center
OrgNOCPhone: +1-312-913-9304
OrgNOCEmail: abuse@fdcservers.net
OrgTechHandle: PKR5-ARIN
OrgTechName: Kral, Petr
OrgTechPhone: +1-630-729-0228
OrgTechEmail: abuse@fdcservers.net
# ARIN WHOIS database, last updated 2008-01-22 19:10
# Enter ? for additional hints on searching ARIN's WHOIS database.
Logs-----------------------------------------------------------------------
Jan 22 11:51:08.961984 66.90.101.xxx.59733 > xxx.xxx.2.8.10000: S [tcp sum
ok] 1684154077:1684154077(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
117, id 47077, len 48)
Jan 22 11:51:08.962002 66.90.101.xxx.59733 > xxx.xxx.2.15.10000: S [tcp sum
ok] 2112584473:2112584473(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
116, id 54111, len 48)
Jan 22 11:51:08.962018 66.90.101.xxx.59733 > xxx.xxx.2.11.10000: S [tcp sum
ok] 784051742:784051742(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117,
id 34960, len 48)
Jan 22 11:51:08.962043 66.90.101.xxx.59733 > xxx.xxx.2.16.10000: S [tcp sum
ok] 188686613:188686613(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117,
id 8194, len 48)
Jan 22 11:51:08.962057 66.90.101.xxx.59733 > xxx.xxx.2.10.10000: S [tcp sum
ok] 1829533742:1829533742(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
117, id 26158, len 48)
Jan 22 11:51:08.962080 66.90.101.xxx.59733 > xxx.xxx.2.12.10000: S [tcp sum
ok] 1559560773:1559560773(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
116, id 4558, len 48)
Jan 22 11:51:08.962093 66.90.101.xxx.59733 > xxx.xxx.2.9.10000: S [tcp sum
ok] 60930635:60930635(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117, id
551, len 48)
Jan 22 11:51:08.965238 66.90.101.xxx.59733 > xxx.xxx.2.3.10000: S [tcp sum
ok] 1935758257:1935758257(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
Why Put Edited Tickets To The End Of The Queue
May 27, 2008I just saw in another thread that edited support tickets are put to the end of the queue.
Seems the wrong thing to do.
When I report a problem I often do more research and if I find more detail that will help the support person I add it to the ticket.
If that makes the ticket drop down the queue that is a major disincentive to being helpful
Myvpshost Down- No Responce To Tickets
Jul 15, 2007Our vps with myvps host has been down for the last 4 hours. There is no responce to tickets and we are getting worried. I am unable to ping the ip's Our clients are going crazy and there is not much I can do that I can see other than send more support tickets.
View 10 Replies View RelatedServer.lu - Respons Time For Tickets
Mar 30, 2009Is there anyone here who is with server.lu dedicated servers.
I have submitted some ticket via my.server.lu - and have not got any respons since 26.03.2009 - 20.59.
Is that normal?
Would then like to say, that I in no way, is dissatisfied with the services provided. It is only the response time I ask for.
SoftLayer Is Using Tickets To Send SPAM
Sep 2, 2008I don't know about you guys... But when my datacenter opens a Ticket, I drop anything else I'm working on to take care of it...
God forbid someone had reported spam on MY domain, and they were warning me with a server take down notice.
Imagine my surprise when it turned out it was them breaking there own spam policy.
Here's the ticket /SPAM for those interested:
--
Dear Customer,
Your account has been selected for a special promotional price on our Network Attached Storage (NAS) for off-server backup. This is a great way to insure that your mission critical files and data are kept safe in case of some form of hardware failure. The FTP/NAS storage we offer is basically an allotment of space on one of our shared storage servers. We will provide you with the IP address and login to the space, and you can FTP your data across the private network from the private NIC on your server to this space.
You or your server administrator can automate the process by installing a script/cron job, or by setting up the backup utility within cPanel or Plesk.
Currently your account is eligible to order a NAS account for one half of the normal retail pricing. You will need to be logged in to your customer portal at the following link:
[url]
Enter the following promotional codes to take advantage of the special pricing.
$5/mo for 20GB of NAS: Half20nas
$10/mo for 40GB of NAS: Half40nas
$20/mo for 80GB of NAS: Half80nas
$25/mo for 100GB of NAS: Half100nas
$50/mo for 250GB of NAS: Half250nas
Having a solid backup of critical data is very important. It can save hours of time and trouble for your server administrator in the event the server is compromised, or the hard drive fails. For just a few dollars a month you can rest assured that your files and data are securely stored and your business is safe. How much is your business worth to you? If it is worth more than a few dollars a month I suggest you take advantage of our half off NAS storage promotion while it lasts as this promotion is only good for 7 days!
Vps Service With Online Support And Phone (no Tickets Only)
Aug 15, 2007I would like to know a good reliable vps with online and phone support 24x7.
View 2 Replies View RelatedDotable Suspends Account Doesn't Respond To Tickets
Aug 26, 2008One of our accounts has been suspended by Dotable.
It is under quota for diskspace and bandwidth and has been paid for in advance.
Dotable will not respond to the ticket asking why the account has been suspended and what we have to do to get it back up.
I have posted on the Dotable forum (in the 'Dotable Support Forum) about this but nobody has replied (I can't link to it because I don't have more than 5 posts).
Has anyone got any suggestions about what I can do to find out why the account has been suspended and how to get it back up if Dotable doesn't reply?
VPSLAND 5*
Mar 1, 2009Would just like to recommend vpsland[dot]com for your VPS Hosting. I ordered my VPS through there very High Tech looking billing system that has a seemless link to their Virtuozzo VPS's as they are both made by Paralells. It then took under 24 hours for my VPS to be setup. I have found no problems with the VPS, the company even assisted with the installing of IonCube Loader for my PHP.
The support is brilliant, LiveSupport is offered and so is ticket support. The support response is very fast and you can reply by email no need to login to a portal or anything. Its so simple to use. They use Kayako for their support, its very reliable and works smoothly.
I have also had completely no downtime caused by VPSLAND and their systems, they have been veyr reliable and I would recommend them to anybody look for a cheap VPS. They also currently have an offer on Doubel Memory on many VPS's aswell as 50% off the first month. THe prices are exptremly competetive.
They are the ideal company if you are either very experienced or if you have no experience of servers at all.
Vpsland
Aug 30, 2007i just bought a vps from vpsland.com today,they setup up my account quickly,i think it will be my good chioce,but two hours later,the server is dead,my god,it just a short time to use,dont know what it will be happen,anyone is using vpsland?
View 14 Replies View RelatedVPSLand Bad Experience
Oct 29, 2008writing this post to share with the community my "experience" with VPSLand.I've read a mix of good and bad experiences with this company, and this is just another... I'll let the dialog speak for itself......
View 5 Replies View RelatedReviews :: VPSland
Sep 19, 2007I have no previous experience about VPS. I'm on the way up to VPS and looking for the most suitable one for myself.
Can anyone suggest? how do yo u think about vpsland.com?
VPSLand Bad Review?
May 4, 2009I've seen nothing but bad reviews for VPSLand ever since I've been here. There have been the occasional good reviews, but those are usually posted by people with poor grammar and spelling and with less than 10 posts. So I got curious, and wondered if VPSLand really is as bad as everyone is saying.
Needless to say, I decided to try them out. They were running a 50% off the first month special which was perfect since I wouldn't be losing too much money in case anything bad happened. I chose the smallest Windows 2003 Virtuozo plan which came out to be $9 for the first month.
VPS was setup within 7 hours of payment. After tinkering around with my VPS, I decided I wanted to switch to 32bit (I was on 64 bit). I sent in a ticket asking for them to switch my OS. They said it was possible and proceeded to do it. After a day, I reminded them about it and within 2 hours they switched the OS.
I've sent in various support and billing tickets for different things and every time it's been resolved within 12 hours. My VPS has been up every time I have checked, but I haven't been monitoring it 24/7. However, every time I've needed it, it's been there. The speeds are pretty decent as well, I've only noticed lag a couple times within the 3 weeks I've been with them so far.
Overall, I'm pretty satisfied with VPSLand. I don't use their support as much since I prefer to learn everything myself so I just use Google to search for what I need and then I do it. Maybe I'm one of the lucky ones, but for the price I'm paying ($18 a month for a 512MB Windows Server 2003 VPS) I'd say it's definitely worth it.
[Review] VPSLAND.com
Oct 24, 2009I have been using these guys for about 5 months now. I've never had a network problem with any of my VPS systems I have had with them. Uptime for me has been 100% without any issues.
Technical Support:
Technical Support was A+. Every little problem I had that google couldn't explain right, was solve by their tech support by time I checked my ticket. Not once did they give me a problem or a run around about a problem I had. They fixed it without delays.
Ticket System:
Send a support ticket, expect to get an answer very soon. All my tickets were answered in a timely fashion. Some in just 2-3mins, Talk about quick service.
System Resources:
As everyone knows, a VPS is shared between a dedicated server, and sometimes your VPS will be slowed/dragged depending on the amount of VPS networks setup on a system. My system has 1.5gb ram and I dont even know about the CPU process I have available. I have had no kind of system lag. I almost feel like my VPS is an actual dedicated server sometimes haha.
Long story short, I rate VPSLAND.com a 10/10
Vpsland.com The Most Pathetic Vps I Have Ever Had
Jan 18, 2009its the 5th day, my site and service are down, so i'm writing something about vpsland.
After doing so much hard work i got a good position on all search engines, and day by day im losing my positions only for my poor hosting, cause its down
The Problem began when i told them to upgrade my php version . Well. they did it but after that my site went offline
i couldn't start my vps or mysqld from virtuozzo. Now they fixed the mysqld thing. but the service called "named" is corrupted, so site is still offline. SO thing is like...
If you tell them to solve problem 1 and 2, they will solve the problem 1 and 2, but the new problem will occur ex.problem 5 and 6. they will fix the problem 6 but problem 5 will exist. They will ask you to make backup for thousands time, if you reply them Hello i have all of my backups, they will still ask for your permission and ask for backup. how decent they are.
VPSLand Experiences
Jul 16, 2008A few month ago I needed some Windows VPS server and checked out WHT.
Apparently some folks recommended VPSLand and I thought it would be a good choice. Well after a few weeks with them I decided to move to another firm, because their Support is worse then I have ever seen with any hosting company.
It takes days to get an answer and in one occasion i even had to cancel the server since they couldn't get it to work again
Then yesterday one server went offline and after waiting a half day on support I received an email telling me that the server was online since months.
Then the hit today was that they just shut down one of the server cause he would use to much CPU
The thing which puzzles me is that they shut it down without notice and have me, the client, figuring out why i can't login
Long story short. I will move all my server to another company and can only recommend you to stay away from those guys.
My Experience With VPSland.com
Nov 3, 2008I used VPSland.com service for two months (Sep, Oct). Here is the downtime report of my site:
Downtime Duration
2008-10-31 12:39:54 7 Hrs 1 Mins
2008-10-31 7:39:04 4 Hrs 1 Mins
2008-10-30 15:37:22 14 Hrs 2 Mins
2008-10-30 10:36:40 3 Hrs 1 Mins
2008-10-30 5:36:04 3 Hrs 1 Mins
2008-10-30 1:35:16 2 Hrs 1 Mins
2008-10-29 18:33:00 5 Hrs 2 Mins ......
VPSLand - Review
Sep 5, 2008VPSLand has some pretty slick prices. In spite of all the bad stuff said about them I decided to give them a try. I purchased their Windows-EZ Starter Value plan which uses Virtuozzo.
Setup:
- Not too bad, not great. Took a little while.
- Their management panels are in multiple places - not just one centralized dashboard from whence to access all other areas.
General:
- They don't automatically run backups, I had to run the backup myself.
- They didn't tell me not to apply Windows updates so I hosed my slice almost
immediately.
- Apparently my slice was rebooted without me knowing it b/c I had IIS set to manual and when I woke up one day it had stopped. I set it to automatic to avoid this.
- I had all sorts of install and permission issues with SQL Server 2005/08 Express, eventually gave up.
Support:
- Support is generally slow. Takes several hours for a response even if issue is emergency.
I'm not sure how many of these issues are Virtuozzo related and how many are VPSLand. I know I don't like Virtuozzo (call me old school, I want to apply my own patches), so I decided to purchase one of their Xen VPS. I purchased the WindowsXL-1024. Here's my thoughts on that experience thus far:
Setup:
- Took a long time.
General:
- Installed Windows Updates and suddenly couldn't get out to the internet (though I could still RDC in).
- Submitted trouble ticket and they fixed it but didn't tell me how.
- They told me not to apply Windows Updates - wait, I thought thats why I just got a Xen VPS? Waiting for their response.
Support:
- Several hour response time.
Well, its only been a day or so on the Xen VPS, I'll let you know how things go.
VPSLand Experiences
Aug 5, 2008i'm thinking to pass to VPSLand. My website has 52'000 views/day and 11'000 visitors/day. I need windows, .net2 and MySQL.
What do you think of them? Their prices are very good and the service looks good too.
In particulare i was interested in the Value plan (29 $/month):
vpsland.com/ezwin.html
Any negative/positive experiences? What about support?
Somebody has a link to a website hosted with them?
VPSLand.com Any Reveiws
Oct 13, 2007They are offering Good Configuration in Good Price.
Any one used they Service? Any reviws?
VPSland.com Order
Aug 13, 2007hours after I ordered, I contact them and they say my payment wasnt recieved.
I checked my email, "Sale transaction has been completed", "Your payment ID xxxxxxxx was successful"
etc.
The payment went through, and they're saying i never paid
VPSLAND - Beware.
Sep 24, 2007It could happen to you too!
Quote:
Posted On: Sep 22 2007 04:52 AM
Our sever is not responding to any connections (SSH, http) and .....
Quote:
Posted On: Sep 24 2007 12:10 AM
Hello,
You should now see this issue resolved.
I undertand weekend understaffing but this MINOR issue took about 48 hours to resolve.
So if you needd some toy remote linux machine VPSLAND is a bargain but if you do some business stick to reputable hostings.
VPSland My Own Review 9 Days
Jan 26, 2009yeah,after a whole day research for a cheap/quality windows VPS,landed on vpsland.com from a blog review. (lol'd at myself because last 2weeks,i dont even know bout this forum) subscribed with the cheapest windows VPS with 512mb RAM with a hope that my tiny little mt4 will run lawlessly.for 9 days,it works perfect without any problem.but last night,I cant even login with RDC at all.so I open a support ticket bout it.I even updated the support ticket with explanation what i've done in order to login my VPS.all failed.around 10 to 12hours later,they replied saying that my RAM not enough and propose for an upgrade.i just like WTF...
in 9 days,no problem at all running my app.yesterday,suddenly not enough?so i replied back saying that MAYBE YOUR COMPANY oversold it? ...
Need Recommendations + VPSland.com Review
Jan 20, 2009I used VPSland.com for the past 2 weeks and of course I enjoyed the first week of their servicc. It seriously got worse. There so called "network" for the server soo slow. They seriously messed up my server box as I was using it to host my databases for a game server. I'm currently using the "Starter" package and of course will not be using anything of theirs for long. The RDP (Remote Desktop) is horrible. Their network is terrible goes down all the time for me. I didn't worry about the network as far as i cared but they did something so stupid. I asked them for a password change, 6 hours later they reply, it works, then my box goes dead. Then I ask them why. They answer "There seems to be network problems with your box." I was like alright, they fix, then done. I login into my customer panel & RDP. NOTHING NO FILES, NO DATABASES OF MINE LEFT. Everything gone. I open a support ticket, they say they don't delete anything but after they changed my password, they totally screwed over my box. I ask them why the hell they removed all my important files. They answer "Sorry your box has many corrupted components, we recommend an re-installation. Please make a backup. When you are ready please reply" I'm like WTF? Where the hell are my files to even start with, how the hell do I make a backup. They answer "Thank your box has successfully been re-installed" yet now I still wait for there lame support (6hours after replies).
They messed up all my files, and important databases. I really want an explanation of what happened but they seem to ignore me. Hopefully my service/business project I have worked so hard on, so have other players to my gameserver will be restored. And yes I'm very angry, hope all your servers die & customers leave.
Also may anyone recommend me with a better VPS service? I need a cheap VPS which offers about 512MB-1GB of RAM guaranteed from a price of $10-$45.
VPSLAND.com Review (1 Week)
Jul 4, 2008In short: stay away.
The long version:
We ordered VPSLAND.com a week ago. The setup was fast, the config was smooth, prices are great (1Gb RAM server for 30 bucks a month, 50% discount for the first month - wow!). We moved our website (nothing special, 15 pages + SQL-Express database)
But then ((
I got up in the morning and saw an alert from "siteuptime.com" that our website is down for 4 hours... I pinged - timeout. Interesting - the web panel said that the server is fine and running... I rebooted the server and opened a support ticket, and after 8 hours the answer was "we had a hardware problem on the host server resolved now".
In the next few days I got another morning alert. Guess what. The site is down for 8 HOURS. God knows haw many clients we've lost... Again - the server is showing up as "running" in the webpanel, but it is totally unreachable. The support ticket answer was "we've updated the Virtuozzo version and restarted the host, it should work fine now"
...ok... I started to look for alternatives. Found "kickassvps" (recommended here) and asked them a couple of presales questions. And while I was waiting for a response - the server was down a couple of times again... Even now, after I transferred my website (runs fine BTW) I want to login to VPSLAND server (to remove my databases and do some cleanup) and guess what? It is f####ng down! )
VPSLand Windows VPS Review
Mar 17, 2008I was looking for a windows vps for a few days and I've found vpsland through WHT but I saw some bad reviews about it but I took the chance any way as all what I had to pay is 9.5$ only for a Lite Windows VPS which is a gerat deal really!
Any way I submitted my order in Tue, Mar 11, 2008 at 12:08 PM
I received my account information in Tue, Mar 11, 2008 at 3:58 PM
I was really impressed with the fast setup of the VPS I thought it would take like 24-48 hours to setup it but it didn't even take 5 hours!
I logged in using the info to the RDP and I was happy with the speed I'm getting for 256Mb of RAM
I tried downloading and uploading two large files as a test for the connection speed and I got a very good speed really .
I sent an e-mail to the support asking about if Plesk is included with my account but I didn't notice in the package that it isn't
any way I sent the e-mail in Tue, Mar 11, 2008 at 6:55 PM
and received the reply in Tue, Mar 11, 2008 at 7:26 PM
I would like to thank vpsland for the good service and I hope your service stay always like that
I would be more than happy to provide my domain name hosted with vpsland to any of the admins for verification
VPSLand Ongoing Analysis
Jul 11, 2008I recently decided to upgrade to a VPS from shared hosting. I have decided to give VPSLand a shot, even though I am a little skeptical after reading a few negative reviews.
I will be providing an in-depth ongoing analysis of my experiences with them for the benefit of the WebHostingTalk community.
I signed up for the "Windows-EZ VPS Value" package.
RAM: 768MB (a great vlaue)
HDD: 8GB
Transfer: 300 GB
Price: $29/month
( with 50% off first month coupon my total was $14.50 )
After completing the sign-up process, I checked my email and noticed I had received 6 automated e-mails from them during the process
The order was placed at 9:46am.
They e-mailed me that my VPS was created at 10:10am (nice)
The followup e-mail with my server information arrived at 10:20am. For a total of 34 minutes from sign-up to server access. So far I am very happy.
I will run a few tests and follow-up shortly.
