Our vps with myvps host has been down for the last 4 hours. There is no responce to tickets and we are getting worried. I am unable to ping the ip's Our clients are going crazy and there is not much I can do that I can see other than send more support tickets.
View 10 RepliesI am a customer of myvpshost.com. My vps is down for 60 hours! I have sent emails. I used tickets. I called them from Turkey. Nobody answered.
I called softlayer, the datacenter provider. They said they cannot help.
Anybody know what's up with myvpshost? Server's up, but Installatron license expired 11/27 and support.myvpshost.com says "License Error: Key file has expired"
View 5 Replies View RelatedI'm extremely worry about my VPS as it hosts 3 important websites to me. I can't let it down like this.
I submitted ticket, email, tried to call the number on your website but it is just an automatic answer.
So please at least let me know what happening? Your website says support 24/7 so where are you in the last 6 hours?
This is my short review of myvpshost.com.
I was member at 1 June 2006 - 15 June 2007
Server: 5/5
Server fast, my uptime is 200+ days before I closed account.
I hosted around 30 site, 10+ site use joomla, 1 joomla site really active.
In the first time I was test the benchmark score is 80.
Support: 4/5
The support is really Full Management, they will do everything that you ask. They also help to convert account from cpanel to DA.
When my site was hacked, they help to find out the problem (someone put script from joomla hole) and they fixed the problem.
The response was fast (around 15 - 30 min the fastest) when working hours (US time), but when I put ticket in night time (day time in my country) they will answer on they working hour time.
Conclusion:
Recommended!
But they only offer one plan, so you can't upgrade your server.
We've been using MyVPSHost without many issues for years now. We use them so much that we've shipped them our own personal hard drive to operate our VPS on. They were always pretty fast and responsively up until recently.
I use cPanel on the VPS and we ran into a licensing issue in which it appears MyVPSHost has installed a server license on our VPS and not a virtual server one (We use cPanel VPS Optimized). You can't access cPanel, WHM, Webmail, etc. due to this error.
I've gotten no response back from MyVPSHost via e-mail, ticket, or phone. Every ring goes straight to voicemail and /dev/null. I've gone as far in desperation as contacting their provider, the name on the cPanel license (FastServers), however since I'm an end-user of a third party they can't help me. I also contacted cPanel who confirmed the machine is probably licensed incorrectly, however since the license wasn't purchased directly from cPanel, they can't help me either...
A quick look on their website reveals a company forum filled with recent complaints, offline servers and no replies from anyone working at the company. Is this an abandoned ship? Susy used to be very quick with everything and now I feel like she was the only person there and she passed away last week because the company isn't saying anything, she's not saying anything... we're just dead in the water.
What's the deal here? And if I get the hard drive back from them... where do I go?
Do you personaly think that some companys don't answer right on support tickets or don't think the right way, (like dont care) when answering a support ticket in there billing system or support system then with the client comes on a forum such as WHT and posts what happens the provider comes and helps the client much more then he would of or had in the support tickets. I see many people come on wht and bring there problems they have with there provide, Im not saying this is a bad thing to do im just trying to show every else how i see it as that the hosts don;t care about there clients but when something goes public the hosting provider trys more to fix it...
Could it be that he or she dsnt want to lose customers thats the way i think it.
I have 2 weeks ago bought a VPS. The guy (Sven) told me that i got the the VPS that evening (4 October). At 6 October he didn't answer tickets anymore and i didn't got my VPS.
At 10 October i asked PayPal to get my money back, cause i didn't got a VPS when i payed it. Today i got a e-mail that i got my money back.
A friend of me got a server from Valueserver (same owner as VPS4Less) and had the same as me. He didn't answer tickets anymore, and doesn't send invoices.
Are there any other people who had the same as me or my friend?
it has been over 36 hours since I submit a ticket to GixxerPC because I can't login to my client account and I want to cancel my VPS.
I guess they have decided to close their doors to me once I asked for a cancellation because a friend of mine is letting me use his VPS.
I am hoping that this topic will catch the eyes of some GixxerPC staff so they will answer my ticket.
I got Abuse issue Tickets from FDC today, Which i have install new OS few days ago, only have 2 website i know they would not send out any spam email or anything..
Due to the below email, their is an abuse issue with your server. You have 24hrs to respond on how you will correct this issue before we null route the ip. Further complaints, without action may result in deactivation of your server.
Thanks for your cooperation.
--begin disclaimer
You are receiving this message because you are listed as contact of
one of the networks or domains involved in this incident. If you are
not the correct contact please ignore this message.
--end
Dear Mr,
Please investigate the incident described in the following partial log,
giving the treatment as your AUP permit, reporting the measures to all
recipients of this message.
In case of non acceptable treatment or reincidence, it will be taken
restrictive measures to protect .BR registry.
Info---------------------------------------------------------------------
Timezone: GMT -2:00
The port in question was 10000 - registered in IANA[2] for: Network Data
Management Protocol
The e-mail contact it was gotten by the following consultation:
whois -h whois.lacnic.net 66.90.101.xxx
Whois-----------------------------------------------------------------------
% Joint Whois - whois.lacnic.net
% This server accepts single ASN, IPv4 or IPv6 queries
OrgName: FDC Servers.net, LLC
OrgID: FDCSE
Address: 141 West Jackson Blvd, Suite 1135
City: Chicago
StateProv: IL
PostalCode: 60604
Country: US
NetRange: 66.90.64.0 - 66.90.127.255
CIDR: 66.90.64.0/18
NetName: FDCSERVERS
NetHandle: NET-66-90-64-0-1
Parent: NET-66-0-0-0-0
NetType: Direct Allocation
Comment:
RegDate: 2003-08-18
Updated: 2004-02-26
OrgAbuseHandle: ABUSE438-ARIN
OrgAbuseName: ABUSE department
OrgAbusePhone: +1-312-913-9304
OrgAbuseEmail: abuse@fdcservers.net
OrgNOCHandle: NOC1402-ARIN
OrgNOCName: Network Operations Center
OrgNOCPhone: +1-312-913-9304
OrgNOCEmail: abuse@fdcservers.net
OrgTechHandle: PKR5-ARIN
OrgTechName: Kral, Petr
OrgTechPhone: +1-630-729-0228
OrgTechEmail: abuse@fdcservers.net
# ARIN WHOIS database, last updated 2008-01-22 19:10
# Enter ? for additional hints on searching ARIN's WHOIS database.
Logs-----------------------------------------------------------------------
Jan 22 11:51:08.961984 66.90.101.xxx.59733 > xxx.xxx.2.8.10000: S [tcp sum
ok] 1684154077:1684154077(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
117, id 47077, len 48)
Jan 22 11:51:08.962002 66.90.101.xxx.59733 > xxx.xxx.2.15.10000: S [tcp sum
ok] 2112584473:2112584473(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
116, id 54111, len 48)
Jan 22 11:51:08.962018 66.90.101.xxx.59733 > xxx.xxx.2.11.10000: S [tcp sum
ok] 784051742:784051742(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117,
id 34960, len 48)
Jan 22 11:51:08.962043 66.90.101.xxx.59733 > xxx.xxx.2.16.10000: S [tcp sum
ok] 188686613:188686613(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117,
id 8194, len 48)
Jan 22 11:51:08.962057 66.90.101.xxx.59733 > xxx.xxx.2.10.10000: S [tcp sum
ok] 1829533742:1829533742(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
117, id 26158, len 48)
Jan 22 11:51:08.962080 66.90.101.xxx.59733 > xxx.xxx.2.12.10000: S [tcp sum
ok] 1559560773:1559560773(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
116, id 4558, len 48)
Jan 22 11:51:08.962093 66.90.101.xxx.59733 > xxx.xxx.2.9.10000: S [tcp sum
ok] 60930635:60930635(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117, id
551, len 48)
Jan 22 11:51:08.965238 66.90.101.xxx.59733 > xxx.xxx.2.3.10000: S [tcp sum
ok] 1935758257:1935758257(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
I just saw in another thread that edited support tickets are put to the end of the queue.
Seems the wrong thing to do.
When I report a problem I often do more research and if I find more detail that will help the support person I add it to the ticket.
If that makes the ticket drop down the queue that is a major disincentive to being helpful
i've been in vpsland for a while and i know they usually reply to tickets very quickly.
But for about three days they've not been answering any of my tickets!
Is there anyone here who is with server.lu dedicated servers.
I have submitted some ticket via my.server.lu - and have not got any respons since 26.03.2009 - 20.59.
Is that normal?
Would then like to say, that I in no way, is dissatisfied with the services provided. It is only the response time I ask for.
I don't know about you guys... But when my datacenter opens a Ticket, I drop anything else I'm working on to take care of it...
God forbid someone had reported spam on MY domain, and they were warning me with a server take down notice.
Imagine my surprise when it turned out it was them breaking there own spam policy.
Here's the ticket /SPAM for those interested:
--
Dear Customer,
Your account has been selected for a special promotional price on our Network Attached Storage (NAS) for off-server backup. This is a great way to insure that your mission critical files and data are kept safe in case of some form of hardware failure. The FTP/NAS storage we offer is basically an allotment of space on one of our shared storage servers. We will provide you with the IP address and login to the space, and you can FTP your data across the private network from the private NIC on your server to this space.
You or your server administrator can automate the process by installing a script/cron job, or by setting up the backup utility within cPanel or Plesk.
Currently your account is eligible to order a NAS account for one half of the normal retail pricing. You will need to be logged in to your customer portal at the following link:
[url]
Enter the following promotional codes to take advantage of the special pricing.
$5/mo for 20GB of NAS: Half20nas
$10/mo for 40GB of NAS: Half40nas
$20/mo for 80GB of NAS: Half80nas
$25/mo for 100GB of NAS: Half100nas
$50/mo for 250GB of NAS: Half250nas
Having a solid backup of critical data is very important. It can save hours of time and trouble for your server administrator in the event the server is compromised, or the hard drive fails. For just a few dollars a month you can rest assured that your files and data are securely stored and your business is safe. How much is your business worth to you? If it is worth more than a few dollars a month I suggest you take advantage of our half off NAS storage promotion while it lasts as this promotion is only good for 7 days!
I would like to know a good reliable vps with online and phone support 24x7.
View 2 Replies View RelatedOne of our accounts has been suspended by Dotable.
It is under quota for diskspace and bandwidth and has been paid for in advance.
Dotable will not respond to the ticket asking why the account has been suspended and what we have to do to get it back up.
I have posted on the Dotable forum (in the 'Dotable Support Forum) about this but nobody has replied (I can't link to it because I don't have more than 5 posts).
Has anyone got any suggestions about what I can do to find out why the account has been suspended and how to get it back up if Dotable doesn't reply?